ECOM Operations Supervisor - Battersea Standardize and improve online retail return processes across the London store location Location: London Job Tags: Operations About The Role ECOM Operations Supervisor - Battersea
We're a global brand with 50+ stores around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this.
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
ECOM Operations Supervisor
The Supervisor of ECOM Operations reports to the Store Manager and is responsible for executing Ecom operational standards in their Reformation store location. The Supervisor of ECOM Operations will help standardize processes and execute strategies internal reporting. The ideal candidate has strong leadership skills, experience in e-commerce logistics, and the ability to work cross-functionally with warehouse, customer service, merchandising, and marketing teams.
Reporting to the Store Manager, essential responsibilities include but are not limited to:
- Oversee & completion of daily Operations of the online retail returns within a timely manner.
- Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates
- Implements, maintains and continuously manages suitable tools and metrics to support store best practices.
- Executes and maintains business processes, best practices, and other documentation
- Interfaces regularly with cross-functional partners to evaluate and filter feedback, key insights from store-level operations, and ensure ECOM-specific needs and teams perspectives are represented in broader process improvements and decision-making?
- Liaise with customer service teams to resolve escalated issues & order discrepancies
- Complete inventory related tasks as necessary with an elevated attention to detail, including omni channel order processing
- Lead, coach and support ECOM associates by providing regular feedback to ensure daily tasks are completed accurately and efficiently, hold the team accountable to operational standards and excellent customer service.
- Liaise with retail Operations in the US to effectively manage stock discrepancies
- Partner with the Store Manager to uphold stock accuracy through regular communication and process alignment.
- Support floor team best practices that contribute to accurate inventory management.
- Foster a positive and professional work environment that aligns with Reformation's core values and culture, encouraging team engagement and development.
What you'll bring:
- 1+ years relevant experience in a fast-paced, creative service environment
- Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Strategic problem solver - assess the situation, identify opportunities, dependably execute
- Solution-oriented approach and ability to thrive in a fast-paced and fluid environment, as well as situations of ambiguity and uncertainty
Compensation:
At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly rate is 15.00, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.
This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion.
Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.
Benefits & Perks:
- Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
- We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
- We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world.
- You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
- We care about the causes our employees care about so we donate to community efforts on a yearly basis.
- We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!
Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status-in accordance with applicable international, federal, state, and local laws.
If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self.
Still don't know if you should apply? We get it-studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.