Senior Salesforce Developer - Marketing Cloud Hybrid London iO Associates is working with a well-established organisation delivering critical customer engagement and digital transformation programmes across the UK. This role is ideal for a skilled Salesforce Developer looking to take the lead on platform development, marketing automation, and team mentorship. You'll drive the evolution of the Salesforce and Marketing Cloud platforms, ensuring best practices in development, integration, and testing. Alongside hands-on technical delivery, you'll guide junior developers, contribute to strategic planning, and support high-impact customer communications. What We're Looking For: Strong experience in Salesforce Marketing Cloud development (AMPscript, Automation Studio, Journey Builder, SQL). Salesforce Platform Developer certification. Leadership experience - team coaching, workload planning, and quality assurance. Confident in managing integrations, custom development, and campaign automation. Comfortable in Agile/Scrum environments with cross-functional collaboration. Apply today if you're ready to lead CRM development in a business driving real social impact. Please note: We can only consider candidates who hold the existing right to work in the UK.
Aug 10, 2025
Full time
Senior Salesforce Developer - Marketing Cloud Hybrid London iO Associates is working with a well-established organisation delivering critical customer engagement and digital transformation programmes across the UK. This role is ideal for a skilled Salesforce Developer looking to take the lead on platform development, marketing automation, and team mentorship. You'll drive the evolution of the Salesforce and Marketing Cloud platforms, ensuring best practices in development, integration, and testing. Alongside hands-on technical delivery, you'll guide junior developers, contribute to strategic planning, and support high-impact customer communications. What We're Looking For: Strong experience in Salesforce Marketing Cloud development (AMPscript, Automation Studio, Journey Builder, SQL). Salesforce Platform Developer certification. Leadership experience - team coaching, workload planning, and quality assurance. Confident in managing integrations, custom development, and campaign automation. Comfortable in Agile/Scrum environments with cross-functional collaboration. Apply today if you're ready to lead CRM development in a business driving real social impact. Please note: We can only consider candidates who hold the existing right to work in the UK.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are looking for an experienced engineer or data-minded developer to join our Revenue Operations team. You will be instrumental in enhancing and transforming our GTM systems, including building bespoke applications that integrate with tools like Salesforce, Outreach, LeanData, Gong, and others. You will design and implement solutions to optimize our tech stack, aligning it with evolving business needs, to build a functional and scalable technical foundation for our GTM teams. You will deliver projects that enhance our processes in Salesforce, optimize and integrate third-party applications, introduce critical automations, and manage data quality- leveraging your systems expertise to translate business requirements into powerful features that enable our Sales, Marketing, and Customer Success teams to drive efficient revenue growth. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Design, build, and implement applications to meet business requirements, ensuring completeness with thorough QA and stakeholder feedback. Set up and maintain integrations with third-party applications and downstream systems, ensuring seamless data flow and process automation between platforms. Support GTM teams with SFDC and other tools including updating workflows, apex, visual force pages, campaigns, etc. Ensure data integrity and hygiene, perform data audits, and manage data imports, updates, and backups- and work to build a reliable GTM data source of truth in Salesforce, and support all integrated applications. Assist in the build versus buy evaluation of new tools to within our GTM tech stack. Work closely with the GTM and wider engineering teams to provide feedback on our own tools like v0 and our AI Platform. Provide timely and effective troubleshooting for GTM tool issues, and taking user feedback to inform future optimization initiatives. About You: 5+ years of experience architecting GTM systems with heavy emphasis working with Salesforce and a deep understanding of SFDC architecture. Experience evaluating, integrating, and managing GTM tools like Outreach, LeanData, Gong, ZoomInfo, Apollo, and more (no tech stack is the same!) Experience in data engineering, particularly writing python and SQL, understanding different data types and how data is stored in myriad systems and have some opinion on systems architecture best practices Strong problem-solving skills and high attention to detail, and the ability to manage multiple high-priority projects simultaneously Excellent interpersonal and communication skills, and an ability to work cross-functionally with GTM stakeholders and Operations teammates Must have experience working with v0 and the Vercel AI Platform Must Experience with middleware tools like Tray, Zapier, Make, n8n, and SuperBlocks, and extensive experience with rETL platforms and architecture (Polytomic, Hightouch, RudderStack, etc.) Familiarity with data warehouse platforms like Snowflake, BigQuery, DataBricks, etc. Bonus If You: Experience with other types of data storage ranging cache tools like Redis to S3 Built systems integrating data from a variety of tools and reconciling user identities Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $185,000.00 - $204,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Aug 07, 2025
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are looking for an experienced engineer or data-minded developer to join our Revenue Operations team. You will be instrumental in enhancing and transforming our GTM systems, including building bespoke applications that integrate with tools like Salesforce, Outreach, LeanData, Gong, and others. You will design and implement solutions to optimize our tech stack, aligning it with evolving business needs, to build a functional and scalable technical foundation for our GTM teams. You will deliver projects that enhance our processes in Salesforce, optimize and integrate third-party applications, introduce critical automations, and manage data quality- leveraging your systems expertise to translate business requirements into powerful features that enable our Sales, Marketing, and Customer Success teams to drive efficient revenue growth. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Design, build, and implement applications to meet business requirements, ensuring completeness with thorough QA and stakeholder feedback. Set up and maintain integrations with third-party applications and downstream systems, ensuring seamless data flow and process automation between platforms. Support GTM teams with SFDC and other tools including updating workflows, apex, visual force pages, campaigns, etc. Ensure data integrity and hygiene, perform data audits, and manage data imports, updates, and backups- and work to build a reliable GTM data source of truth in Salesforce, and support all integrated applications. Assist in the build versus buy evaluation of new tools to within our GTM tech stack. Work closely with the GTM and wider engineering teams to provide feedback on our own tools like v0 and our AI Platform. Provide timely and effective troubleshooting for GTM tool issues, and taking user feedback to inform future optimization initiatives. About You: 5+ years of experience architecting GTM systems with heavy emphasis working with Salesforce and a deep understanding of SFDC architecture. Experience evaluating, integrating, and managing GTM tools like Outreach, LeanData, Gong, ZoomInfo, Apollo, and more (no tech stack is the same!) Experience in data engineering, particularly writing python and SQL, understanding different data types and how data is stored in myriad systems and have some opinion on systems architecture best practices Strong problem-solving skills and high attention to detail, and the ability to manage multiple high-priority projects simultaneously Excellent interpersonal and communication skills, and an ability to work cross-functionally with GTM stakeholders and Operations teammates Must have experience working with v0 and the Vercel AI Platform Must Experience with middleware tools like Tray, Zapier, Make, n8n, and SuperBlocks, and extensive experience with rETL platforms and architecture (Polytomic, Hightouch, RudderStack, etc.) Familiarity with data warehouse platforms like Snowflake, BigQuery, DataBricks, etc. Bonus If You: Experience with other types of data storage ranging cache tools like Redis to S3 Built systems integrating data from a variety of tools and reconciling user identities Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $185,000.00 - $204,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Partner Experience Business Analysis Manager Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking for a Business Analysis Managerwith extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities. Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering. Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs. Requirement Gathering & Solution Design: Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking. Translate business needs into functional specifications, user stories, and process flows. Conduct workshops and interviews with business teams to identify pain points and recommend process improvements. Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes. Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking. Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement. Provide guidance and mentorship to junior team members, ensuring alignment with project goals and best practices. Act as a subject matter expert (SME) for PRM and Salesforce technologies, recommending enhancements and providing ongoing support to improve partner experiences. Project Delivery & Support: Act as the primary functional lead for PRM projects, coordinating with developers, architects, and administrators to ensure seamless implementation. Provide demos of new functionality to stakeholders and support User Acceptance Testing (UAT), business testing, and post-production support. Ensure scalability and maintainability of PRM portals by adhering to Salesforce best practices. Data Analysis & Reporting: Analyze partner performance data and generate actionable insights to improve partner engagement and program effectiveness. Develop and maintain dashboards and reports to track key partner metrics, such as deal registration, order fulfillment, and billing accuracy. Work within Agile and Scrum frameworks to deliver PRM solutions in iterative sprints. Participate in sprint planning, grooming sessions, and retrospectives to ensure alignment with project goals. Additional Responsibilities: Collaborate with Product Managers to align PRM initiatives with the overall product roadmap and business strategy. Serve as a bridge between the product team and business stakeholders, managing expectations and maintaining alignment. Market & Competitive Analysis: Conduct ongoing market discovery and viability assessments to ensure the PRM solutions remain competitive and aligned with industry trends. Account for business value, economics, and budget considerations in PRM initiatives. Product Marketing & OCM: Develop product marketing strategies and organizational change management (OCM) plans to ensure successful adoption of PRM solutions. Accountable for achieving product-market fit for PRM solutions. Required Skills & Experience: 10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud. Proven experience in designing and implementing PRM portals for global partner ecosystems. Strong understanding of Salesforce CRM functionalities, including partner lifecycle management, deal registration, lead distribution, and performance tracking. Technical Skills: Familiarity with Salesforce Experience Cloud configuration, including branding, navigation, and personalized experiences using Experience Builder. Knowledge of Salesforce security models, sharing rules, and data access configurations specific to PRM portals. Experience with third-party tools like Marketing Cloud, Tableau, or similar platforms for data analysis and reporting is a plus. Certifications: Salesforce Certifications such as Salesforce Certified Administrator, Salesforce Experience Cloud Consultant, or Sales Cloud Consultant are highly desirable. Additional certifications in CPQ or Service Cloud are a plus. Soft Skills: Excellent communication and collaboration skills to work with global stakeholders and cross-functional teams. Strong problem-solving skills and the ability to take ownership of projects from start to finish. Ability to envision end-to-end impacts of functionality and build requirements accordingly. Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Preferred Qualifications: Experience in the SaaS industry, particularly in handling reseller order and billing processes for SaaS services. Familiarity with Agile and Scrum methodologies for IT project delivery. Knowledge of partner business plans, partner tiers, and partner lifecycle management in a global context. Why Join Us? Opportunity to work on cutting-edge Salesforce technologies and global partner ecosystems. Collaborative and innovative work environment with a focus on professional growth. Competitive compensation and benefits package. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here . Where communication empowers, collaboration inspires and work finds meaning.
Aug 06, 2025
Full time
Partner Experience Business Analysis Manager Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking for a Business Analysis Managerwith extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities. Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering. Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs. Requirement Gathering & Solution Design: Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking. Translate business needs into functional specifications, user stories, and process flows. Conduct workshops and interviews with business teams to identify pain points and recommend process improvements. Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes. Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking. Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement. Provide guidance and mentorship to junior team members, ensuring alignment with project goals and best practices. Act as a subject matter expert (SME) for PRM and Salesforce technologies, recommending enhancements and providing ongoing support to improve partner experiences. Project Delivery & Support: Act as the primary functional lead for PRM projects, coordinating with developers, architects, and administrators to ensure seamless implementation. Provide demos of new functionality to stakeholders and support User Acceptance Testing (UAT), business testing, and post-production support. Ensure scalability and maintainability of PRM portals by adhering to Salesforce best practices. Data Analysis & Reporting: Analyze partner performance data and generate actionable insights to improve partner engagement and program effectiveness. Develop and maintain dashboards and reports to track key partner metrics, such as deal registration, order fulfillment, and billing accuracy. Work within Agile and Scrum frameworks to deliver PRM solutions in iterative sprints. Participate in sprint planning, grooming sessions, and retrospectives to ensure alignment with project goals. Additional Responsibilities: Collaborate with Product Managers to align PRM initiatives with the overall product roadmap and business strategy. Serve as a bridge between the product team and business stakeholders, managing expectations and maintaining alignment. Market & Competitive Analysis: Conduct ongoing market discovery and viability assessments to ensure the PRM solutions remain competitive and aligned with industry trends. Account for business value, economics, and budget considerations in PRM initiatives. Product Marketing & OCM: Develop product marketing strategies and organizational change management (OCM) plans to ensure successful adoption of PRM solutions. Accountable for achieving product-market fit for PRM solutions. Required Skills & Experience: 10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud. Proven experience in designing and implementing PRM portals for global partner ecosystems. Strong understanding of Salesforce CRM functionalities, including partner lifecycle management, deal registration, lead distribution, and performance tracking. Technical Skills: Familiarity with Salesforce Experience Cloud configuration, including branding, navigation, and personalized experiences using Experience Builder. Knowledge of Salesforce security models, sharing rules, and data access configurations specific to PRM portals. Experience with third-party tools like Marketing Cloud, Tableau, or similar platforms for data analysis and reporting is a plus. Certifications: Salesforce Certifications such as Salesforce Certified Administrator, Salesforce Experience Cloud Consultant, or Sales Cloud Consultant are highly desirable. Additional certifications in CPQ or Service Cloud are a plus. Soft Skills: Excellent communication and collaboration skills to work with global stakeholders and cross-functional teams. Strong problem-solving skills and the ability to take ownership of projects from start to finish. Ability to envision end-to-end impacts of functionality and build requirements accordingly. Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Preferred Qualifications: Experience in the SaaS industry, particularly in handling reseller order and billing processes for SaaS services. Familiarity with Agile and Scrum methodologies for IT project delivery. Knowledge of partner business plans, partner tiers, and partner lifecycle management in a global context. Why Join Us? Opportunity to work on cutting-edge Salesforce technologies and global partner ecosystems. Collaborative and innovative work environment with a focus on professional growth. Competitive compensation and benefits package. For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. Our Job Applicant Privacy Notice can be found here . Where communication empowers, collaboration inspires and work finds meaning.
We are seeking a talented Online Software Developer to join our client's e-commerce team. This role involves working alongside an experienced group of technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day-to-day ecommerce operations Set up and run A/B testing campaigns, implementing successful outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with a focus on collaboration and communication Open to new ideas and able to contribute creatively to discussions Strong time management and organisation skills Receptive to feedback and adaptable to business needs and priorities Technical Skills & Experience Strong proficiency in core front-end languages and tools: TypeScript, JavaScript, SCSS, HTML Hands-on experience with JavaScript frameworks, particularly React.js and Node.js Understanding of e-commerce principles and customer-focused design Familiarity with content management systems (CMS) and commerce platforms Exposure to cloud platforms such as AWS, Google Cloud, or Azure is a plus Why Join Us? This is an exciting opportunity to work in a fast-paced, collaborative environment where your contributions will make a significant impact. If you are passionate about developing scalable, user-centric solutions and thrive in a challenging technical setting, we encourage you to apply! Competitive Salary Excellent Benefits Hybrid - 2 days in the office - Please only apply if you are within a commutable distance to CH5 New Ventures Recruitment is an equal opportunities employer acting as a recruitment agency concerning this vacancy
Jul 17, 2025
Full time
We are seeking a talented Online Software Developer to join our client's e-commerce team. This role involves working alongside an experienced group of technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day-to-day ecommerce operations Set up and run A/B testing campaigns, implementing successful outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with a focus on collaboration and communication Open to new ideas and able to contribute creatively to discussions Strong time management and organisation skills Receptive to feedback and adaptable to business needs and priorities Technical Skills & Experience Strong proficiency in core front-end languages and tools: TypeScript, JavaScript, SCSS, HTML Hands-on experience with JavaScript frameworks, particularly React.js and Node.js Understanding of e-commerce principles and customer-focused design Familiarity with content management systems (CMS) and commerce platforms Exposure to cloud platforms such as AWS, Google Cloud, or Azure is a plus Why Join Us? This is an exciting opportunity to work in a fast-paced, collaborative environment where your contributions will make a significant impact. If you are passionate about developing scalable, user-centric solutions and thrive in a challenging technical setting, we encourage you to apply! Competitive Salary Excellent Benefits Hybrid - 2 days in the office - Please only apply if you are within a commutable distance to CH5 New Ventures Recruitment is an equal opportunities employer acting as a recruitment agency concerning this vacancy
vc_row vc_column global-empty-space vc_column_text The Basics /vc_column_text global-empty-space basic_container container_size="container container-narrow" vc_row_inner vc_column_inner width="1/3" vc_single_image image="26598" img_size= alignment="center" vc_column_text Company HQ:London, ON /vc_column_text global-empty-space vc_single_image image="26593" img_size="full" alignment="center" vc_column_text Salary: $75,000 - $95,000 annually (depending on experience) /vc_column_text /vc_column_inner vc_column_inner width="1/3" vc_single_image image="26597" img_size= alignment="center" vc_column_text Work Location: Hybrid - remote + 2-days/week in office (London, ON) /vc_column_text global-empty-space vc_single_image image="26594" img_size="full" alignment="center" vc_column_text Start Date: As soon as possible /vc_column_text /vc_column_inner vc_column_inner width="1/3" vc_single_image image="26596" img_size= alignment="center" css=".vc_custom_ padding-top: -10px !important; " vc_column_text Type of Work/Status: Full-time, permanent /vc_column_text global-empty-space vc_single_image image="26595" img_size="full" alignment="center" vc_column_text Reports to: Vice President, Digital Strategy /vc_column_text /vc_column_inner /vc_row_inner /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" global-empty-space vc_column_text A Personal Message from Melissa McInerney, CEO Hi, I'm Melissa McInerney. Sixteen years ago I founded tbk to redefine the agency-client relationship. Frustrated by cookie-cutter approaches (I'd never worked at an agency and hadn't had great experiences hiring them), I set out to break the rules: we deliver performance-first campaigns that prove themselves before we spend a dollar, and we empower our team as trusted experts with room to grow. Today, our clients are some of the most exciting brands in their industries, and this Paid Media Strategist role is key to keeping them at the very top. You live and breathe the platforms-crafting and optimizing campaigns across Google, Meta, LinkedIn, Performance Max, and beyond-but you're equally obsessed with what's next. You and AI are best buds, tapping into it at least 25 times a day to be twice as effective as last year. You'll own everything from campaign builds to reporting frameworks, partnering with strategy, creative, and analytics to deliver the results we confidently forecast. Naturally inquisitive, you dig deep into each client's buyer personas and turn insights into action. If that sounds like your kind of playground, let's talk. About the Role As tbk's Paid Media Strategist, you'll be the strategist and operator behind our clients' acquisition engines. On any given day, you'll: Lead end-to-end media campaigns across Google Ads, Meta, LinkedIn, YouTube, Performance Max, and emerging channels Optimize bids, creative assets, and targeting to hit CPA, ROAS, and volume goals Architect repeatable campaign frameworks and automate reporting processes Partner with copywriters, designers, and developers to ensure landing pages and ad creative align for maximum impact Serve as the primary media contact for clients-sharing insights, building trust, and translating data into clear recommendations Evolve our internal media playbook, tooling integrations (GTM, server-side tracking), and dashboard standards Research and pilot new platforms, ad formats, and AI-powered optimization tactics Lay the groundwork to grow and mentor a future paid-media team Why You'll Love It Direct Impact: Media is core to tbk's value. Your work will directly drive client KPIs and bottom-line revenue. End-to-End Ownership: From strategy to reporting, you'll own the full lifecycle-no siloed handoffs. Collaborative Culture: Work side-by-side with strategists, creatives, developers, and analysts who push each other to level up. Room to Grow: This role is built to evolve. Learning Environment: We invest in your growth through skill-up budgets, conferences, and peer mentorship. What Makes You Exceptional Platform Pro: You've spent 4+ years managing media budgets across Google, Meta, LinkedIn, TikTok. Programmatic and other core channels-and can point to the ROAS, CPA, and growth metrics you've driven. Systems Thinker: You don't just optimize-you build processes and frameworks that scale and can be handed off to others. Data-Driven Storyteller: You turn raw campaign data into smart narratives and clear next steps for clients and teammates. Client-First Mindset: You build trust through transparent reporting, strategic recommendations, and proactive communication. Future-Oriented: You stay on top of AI, automation, attribution, and emerging acquisition channels-and aren't afraid to experiment. What We'll Give You Competitive Compensation & Benefits: Above-market base salary + performance bonus program Growth & Leadership: Defined career path, quarterly 1:1s, and cross-training in CRO, analytics, and creative testing Flexibility: Hybrid work model with remote days balanced by in-office collaboration Culture & Perks: Pet-friendly office, team socials, and an environment that values transparency, healthy competition, and having fun along the way What We Need From You Hands-On Expertise: 4+ years running paid media campaigns in an agency Technical Fluency: GA4, Google Tag Manager, server-side tracking, attribution modelling Reporting Savvy: Experience building dashboards and reports in Looker Studio, Databox, or similar BI tools Platform Mastery: Advanced skills in Google Ads, Meta Ads, LinkedIn Ads, YouTube, Performance Max, etc. Analytical Rigor: Comfort with A/B testing, conversion attribution, and budget pacing models Collaborative Communication: Able to brief copy/design teams, explain technical tracking to stakeholders, and present strategic insights with confidence Skills & Experience Required Bachelor Degree or College Diploma in Computer Science, Marketing, Math, or equivalent work experience. 4 + years of experience working in Paid Media 2 + years in an agency environment Active Certifications or relevant training and experience in Google Ads, Meta Ads, Bing Ads, TikTok Ads, Pinterest Ads, GA4, Google Search Console, Google Tag Manager, Looker Studio, Google Cloud Console (Big Query), Google Apps Scripts Strong working knowledge of HTML, basic JavaScript, Python Proficiency gathering marketing insights for analysis and reporting in platforms such as Hubspot Marketing Hub, Salesforce Marketing Cloud / Pardot, Meta for Business (Facebook Business Manager), Linkedin Insights and Mailchimp Advanced Excel (pivot tables, VLOOKUP, macros) or Google Sheets skills for data analysis and dashboarding. Familiarity with content management systems (WordPress, Webflow, SquareSpace, Shopify) and best practices in analytics setup Proven ability to manage multiple clients simultaneously, balancing tactical deliverables and strategic roadmaps. Experience with dashboarding and building reports. Experience leveraging AI to support your analysis and reporting activities You are a data storyteller and a strong presenter. While dynamic dashboards are your bread and butter, you're not afraid of a good slide deck presentation to share strategic insights with business stakeholders. /vc_column_text global-empty-space /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" bg_type="solid" bg_color="bg-secondary" global-empty-space vc_column_text How to Apply To apply, please submit: 1. Your resume with a paid-focused portfolio or case studies that demonstrate measurable results 2. A one-page cover letter (PDF) that outlines your proudest digital marketing achievement, the tools you used, and the specific impact you delivered. /vc_column_text button title="Apply Now" btn_color="btn-info" align="text-center" link="url:https%3A%2F%2F%2Fapply-now%2F" global-empty-space /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" vc_column_text About tbk tbk builds and maintains enterprise-ready platforms and sophisticated marketing programs that lead brands to their next. Our award-winning, full-service agency creates industry-leading websites, revenue-generating marketing strategies, and custom software solutions to help businesses successfully compete and grow. Realize your potential with a rewarding career at tbk. /vc_column_text global-empty-space /basic_container /vc_column /vc_row vc_row css=".vc_custom_ margin-right: -25px !important;margin-left: -25px !important; " vc_column basic_container container_size="container container-narrow" bg_type="solid" bg_color="bg-secondary" global-empty-space vc_row_inner vc_column_inner width="1/2" css=".vc_custom_ margin-top: 10px !important;margin-bottom: 10px !important; " offset="vc_col-md-4 vc_col-xs-6" vc_single_image image="27037" img_size= alignment="center" vc_column_text Melissa McInerney CEO & Chief Creative Officer, tbk . click apply for full job details
Jul 16, 2025
Full time
vc_row vc_column global-empty-space vc_column_text The Basics /vc_column_text global-empty-space basic_container container_size="container container-narrow" vc_row_inner vc_column_inner width="1/3" vc_single_image image="26598" img_size= alignment="center" vc_column_text Company HQ:London, ON /vc_column_text global-empty-space vc_single_image image="26593" img_size="full" alignment="center" vc_column_text Salary: $75,000 - $95,000 annually (depending on experience) /vc_column_text /vc_column_inner vc_column_inner width="1/3" vc_single_image image="26597" img_size= alignment="center" vc_column_text Work Location: Hybrid - remote + 2-days/week in office (London, ON) /vc_column_text global-empty-space vc_single_image image="26594" img_size="full" alignment="center" vc_column_text Start Date: As soon as possible /vc_column_text /vc_column_inner vc_column_inner width="1/3" vc_single_image image="26596" img_size= alignment="center" css=".vc_custom_ padding-top: -10px !important; " vc_column_text Type of Work/Status: Full-time, permanent /vc_column_text global-empty-space vc_single_image image="26595" img_size="full" alignment="center" vc_column_text Reports to: Vice President, Digital Strategy /vc_column_text /vc_column_inner /vc_row_inner /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" global-empty-space vc_column_text A Personal Message from Melissa McInerney, CEO Hi, I'm Melissa McInerney. Sixteen years ago I founded tbk to redefine the agency-client relationship. Frustrated by cookie-cutter approaches (I'd never worked at an agency and hadn't had great experiences hiring them), I set out to break the rules: we deliver performance-first campaigns that prove themselves before we spend a dollar, and we empower our team as trusted experts with room to grow. Today, our clients are some of the most exciting brands in their industries, and this Paid Media Strategist role is key to keeping them at the very top. You live and breathe the platforms-crafting and optimizing campaigns across Google, Meta, LinkedIn, Performance Max, and beyond-but you're equally obsessed with what's next. You and AI are best buds, tapping into it at least 25 times a day to be twice as effective as last year. You'll own everything from campaign builds to reporting frameworks, partnering with strategy, creative, and analytics to deliver the results we confidently forecast. Naturally inquisitive, you dig deep into each client's buyer personas and turn insights into action. If that sounds like your kind of playground, let's talk. About the Role As tbk's Paid Media Strategist, you'll be the strategist and operator behind our clients' acquisition engines. On any given day, you'll: Lead end-to-end media campaigns across Google Ads, Meta, LinkedIn, YouTube, Performance Max, and emerging channels Optimize bids, creative assets, and targeting to hit CPA, ROAS, and volume goals Architect repeatable campaign frameworks and automate reporting processes Partner with copywriters, designers, and developers to ensure landing pages and ad creative align for maximum impact Serve as the primary media contact for clients-sharing insights, building trust, and translating data into clear recommendations Evolve our internal media playbook, tooling integrations (GTM, server-side tracking), and dashboard standards Research and pilot new platforms, ad formats, and AI-powered optimization tactics Lay the groundwork to grow and mentor a future paid-media team Why You'll Love It Direct Impact: Media is core to tbk's value. Your work will directly drive client KPIs and bottom-line revenue. End-to-End Ownership: From strategy to reporting, you'll own the full lifecycle-no siloed handoffs. Collaborative Culture: Work side-by-side with strategists, creatives, developers, and analysts who push each other to level up. Room to Grow: This role is built to evolve. Learning Environment: We invest in your growth through skill-up budgets, conferences, and peer mentorship. What Makes You Exceptional Platform Pro: You've spent 4+ years managing media budgets across Google, Meta, LinkedIn, TikTok. Programmatic and other core channels-and can point to the ROAS, CPA, and growth metrics you've driven. Systems Thinker: You don't just optimize-you build processes and frameworks that scale and can be handed off to others. Data-Driven Storyteller: You turn raw campaign data into smart narratives and clear next steps for clients and teammates. Client-First Mindset: You build trust through transparent reporting, strategic recommendations, and proactive communication. Future-Oriented: You stay on top of AI, automation, attribution, and emerging acquisition channels-and aren't afraid to experiment. What We'll Give You Competitive Compensation & Benefits: Above-market base salary + performance bonus program Growth & Leadership: Defined career path, quarterly 1:1s, and cross-training in CRO, analytics, and creative testing Flexibility: Hybrid work model with remote days balanced by in-office collaboration Culture & Perks: Pet-friendly office, team socials, and an environment that values transparency, healthy competition, and having fun along the way What We Need From You Hands-On Expertise: 4+ years running paid media campaigns in an agency Technical Fluency: GA4, Google Tag Manager, server-side tracking, attribution modelling Reporting Savvy: Experience building dashboards and reports in Looker Studio, Databox, or similar BI tools Platform Mastery: Advanced skills in Google Ads, Meta Ads, LinkedIn Ads, YouTube, Performance Max, etc. Analytical Rigor: Comfort with A/B testing, conversion attribution, and budget pacing models Collaborative Communication: Able to brief copy/design teams, explain technical tracking to stakeholders, and present strategic insights with confidence Skills & Experience Required Bachelor Degree or College Diploma in Computer Science, Marketing, Math, or equivalent work experience. 4 + years of experience working in Paid Media 2 + years in an agency environment Active Certifications or relevant training and experience in Google Ads, Meta Ads, Bing Ads, TikTok Ads, Pinterest Ads, GA4, Google Search Console, Google Tag Manager, Looker Studio, Google Cloud Console (Big Query), Google Apps Scripts Strong working knowledge of HTML, basic JavaScript, Python Proficiency gathering marketing insights for analysis and reporting in platforms such as Hubspot Marketing Hub, Salesforce Marketing Cloud / Pardot, Meta for Business (Facebook Business Manager), Linkedin Insights and Mailchimp Advanced Excel (pivot tables, VLOOKUP, macros) or Google Sheets skills for data analysis and dashboarding. Familiarity with content management systems (WordPress, Webflow, SquareSpace, Shopify) and best practices in analytics setup Proven ability to manage multiple clients simultaneously, balancing tactical deliverables and strategic roadmaps. Experience with dashboarding and building reports. Experience leveraging AI to support your analysis and reporting activities You are a data storyteller and a strong presenter. While dynamic dashboards are your bread and butter, you're not afraid of a good slide deck presentation to share strategic insights with business stakeholders. /vc_column_text global-empty-space /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" bg_type="solid" bg_color="bg-secondary" global-empty-space vc_column_text How to Apply To apply, please submit: 1. Your resume with a paid-focused portfolio or case studies that demonstrate measurable results 2. A one-page cover letter (PDF) that outlines your proudest digital marketing achievement, the tools you used, and the specific impact you delivered. /vc_column_text button title="Apply Now" btn_color="btn-info" align="text-center" link="url:https%3A%2F%2F%2Fapply-now%2F" global-empty-space /basic_container /vc_column /vc_row vc_row vc_column basic_container container_size="container container-narrow" vc_column_text About tbk tbk builds and maintains enterprise-ready platforms and sophisticated marketing programs that lead brands to their next. Our award-winning, full-service agency creates industry-leading websites, revenue-generating marketing strategies, and custom software solutions to help businesses successfully compete and grow. Realize your potential with a rewarding career at tbk. /vc_column_text global-empty-space /basic_container /vc_column /vc_row vc_row css=".vc_custom_ margin-right: -25px !important;margin-left: -25px !important; " vc_column basic_container container_size="container container-narrow" bg_type="solid" bg_color="bg-secondary" global-empty-space vc_row_inner vc_column_inner width="1/2" css=".vc_custom_ margin-top: 10px !important;margin-bottom: 10px !important; " offset="vc_col-md-4 vc_col-xs-6" vc_single_image image="27037" img_size= alignment="center" vc_column_text Melissa McInerney CEO & Chief Creative Officer, tbk . click apply for full job details
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Role Description The Northern Europe Marketing Leader, covering UK, Nordics, and Benelux, will be responsible for driving adoption, pipeline, and revenue growth for MongoDB products through an integrated regional marketing plan. This leader will target enterprise accounts and specific verticals through strategic and scalable programs that fill the funnel and accelerate the sales cycle. The ideal candidate will bring a strong strategic mindset, operational excellence, and a proven track record of building and executing effective, data-driven regional marketing plans. As a recognized leader, you'll work cross-functionally with sales, and all marketing functions to create engaging programs that drive awareness, align with sales priorities, accelerate deal velocity, and improve conversion to customers. As a dynamic leader who thrives in a fast-paced environment, you will balance strategic vision with hands-on execution, bringing order to complexity while managing teams and resources to meet ambitious objectives. Throughout, you'll experiment with new approaches, measure results rigorously, and share insights across the marketing organization. This role reports directly to the VP of International Marketing within MongoDB's Marketing organization. We are looking to speak to candidates who are based in London for our hybrid working model. Candidate Profile Our ideal candidate for this role will have the following: Bachelor's degree in Marketing, Business Administration, or a related field (or equivalent experience) 7+ years of regional, field marketing and/or account management/marketing experience in enterprise software, B2B SaaS, or technology companies Proven team leadership skills with previous experience managing remote teams and a demonstrated ability to hire, coach, and mentor high-performing marketing professionals Ability to effectively lead through transformation and change-management Expertise in integrated marketing strategies, including ABM, demand generation, event marketing, digital, partner and content marketing Strong proficiency with CRM and Marketing Automation systems (e.g., Salesforce, Eloqua, Jira, Terminus, or similar) Growth mind-set, focused on outcomes, learnings, and quick-pivots that result in increased customer engagement, pipeline, and revenues Exceptional analytical skills and a history of data-driven decision-making, with proven experience measuring ROI and showing results for marketing programs Experience working cross-functionally with sales, customer success, Global Demand Centre, and product teams to design campaigns and drive outcomes Executional excellence with a consistent ability to deliver on time, within budget, and aligned to organizational priorities Exceptional written and verbal communication skills with a history of delivering compelling presentations to senior executives and stakeholders A strategic thinker who can balance broader company priorities with tactical execution, while adapting to changing circumstances with agility High energy, creativity, and a positive, can-do attitude with the ability to manage multiple complex initiatives simultaneously Ability to travel as needed. Position Expectations Develop and lead Northern Europe regional marketing plans: Design and execute robust, scalable regional marketing programs to support account-based strategies, pipeline acceleration and revenue growth. Programs to include regional in-person/virtual events, webinars, digital experimentation, localised content development, customer enablement, and strategic partnerships Partner with cross-functional stakeholders: Collaborate with Global and EMEA marketing teams, GDC, partner marketing, and sales teams to build cohesive strategic plans that align with broader marketing objectives Serve as a trusted partner to regional sales leadership by creating targeted initiatives that address regional challenges and sales priorities Lead the Northern Europe Regional Marketing Team: Manage, mentor, and empower a team of marketing professionals to deliver business results and grow their careers Provide hiring input and develop onboarding plans to build a high-caliber marketing team that brings innovative ideas to market Foster a culture of collaboration, accountability, and transparency across teams Drive strategic initiatives: Develop strategies to support the adoption and expansion of MongoDB across key accounts and personas, from developers to the C-suite, within specific verticals or regions Leverage data-driven insights: Use analytics and market research to identify opportunities, measure program effectiveness, and optimize activities for maximum ROI. Ensure alignment across marketing programs: Partner with Global Demand Centre and other Global and EMEA functions to ensure strategies effectively integrate with the regional marketing plans and objectives Oversee flagship events and sponsorships that fall within the Northern Europe region: Work with the strategic events team on large-scale programs (ex: MongoDB.locals and AWS re:Invent, ect) while ensuring proper alignment with regional initiatives Communicate across the organization: Regularly share plans, performance metrics, and program results with cross-functional stakeholders and senior leadership Manage the Northern Europe marketing budget: Ensure spending aligns with goals and track performance against key business objectives This role is an excellent opportunity for a collaborative and results-oriented marketing leader to make a major impact at an innovative, fast-growing company. MongoDB is an equal opportunity employer committed to fostering a diverse and inclusive workplace To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Jul 13, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Role Description The Northern Europe Marketing Leader, covering UK, Nordics, and Benelux, will be responsible for driving adoption, pipeline, and revenue growth for MongoDB products through an integrated regional marketing plan. This leader will target enterprise accounts and specific verticals through strategic and scalable programs that fill the funnel and accelerate the sales cycle. The ideal candidate will bring a strong strategic mindset, operational excellence, and a proven track record of building and executing effective, data-driven regional marketing plans. As a recognized leader, you'll work cross-functionally with sales, and all marketing functions to create engaging programs that drive awareness, align with sales priorities, accelerate deal velocity, and improve conversion to customers. As a dynamic leader who thrives in a fast-paced environment, you will balance strategic vision with hands-on execution, bringing order to complexity while managing teams and resources to meet ambitious objectives. Throughout, you'll experiment with new approaches, measure results rigorously, and share insights across the marketing organization. This role reports directly to the VP of International Marketing within MongoDB's Marketing organization. We are looking to speak to candidates who are based in London for our hybrid working model. Candidate Profile Our ideal candidate for this role will have the following: Bachelor's degree in Marketing, Business Administration, or a related field (or equivalent experience) 7+ years of regional, field marketing and/or account management/marketing experience in enterprise software, B2B SaaS, or technology companies Proven team leadership skills with previous experience managing remote teams and a demonstrated ability to hire, coach, and mentor high-performing marketing professionals Ability to effectively lead through transformation and change-management Expertise in integrated marketing strategies, including ABM, demand generation, event marketing, digital, partner and content marketing Strong proficiency with CRM and Marketing Automation systems (e.g., Salesforce, Eloqua, Jira, Terminus, or similar) Growth mind-set, focused on outcomes, learnings, and quick-pivots that result in increased customer engagement, pipeline, and revenues Exceptional analytical skills and a history of data-driven decision-making, with proven experience measuring ROI and showing results for marketing programs Experience working cross-functionally with sales, customer success, Global Demand Centre, and product teams to design campaigns and drive outcomes Executional excellence with a consistent ability to deliver on time, within budget, and aligned to organizational priorities Exceptional written and verbal communication skills with a history of delivering compelling presentations to senior executives and stakeholders A strategic thinker who can balance broader company priorities with tactical execution, while adapting to changing circumstances with agility High energy, creativity, and a positive, can-do attitude with the ability to manage multiple complex initiatives simultaneously Ability to travel as needed. Position Expectations Develop and lead Northern Europe regional marketing plans: Design and execute robust, scalable regional marketing programs to support account-based strategies, pipeline acceleration and revenue growth. Programs to include regional in-person/virtual events, webinars, digital experimentation, localised content development, customer enablement, and strategic partnerships Partner with cross-functional stakeholders: Collaborate with Global and EMEA marketing teams, GDC, partner marketing, and sales teams to build cohesive strategic plans that align with broader marketing objectives Serve as a trusted partner to regional sales leadership by creating targeted initiatives that address regional challenges and sales priorities Lead the Northern Europe Regional Marketing Team: Manage, mentor, and empower a team of marketing professionals to deliver business results and grow their careers Provide hiring input and develop onboarding plans to build a high-caliber marketing team that brings innovative ideas to market Foster a culture of collaboration, accountability, and transparency across teams Drive strategic initiatives: Develop strategies to support the adoption and expansion of MongoDB across key accounts and personas, from developers to the C-suite, within specific verticals or regions Leverage data-driven insights: Use analytics and market research to identify opportunities, measure program effectiveness, and optimize activities for maximum ROI. Ensure alignment across marketing programs: Partner with Global Demand Centre and other Global and EMEA functions to ensure strategies effectively integrate with the regional marketing plans and objectives Oversee flagship events and sponsorships that fall within the Northern Europe region: Work with the strategic events team on large-scale programs (ex: MongoDB.locals and AWS re:Invent, ect) while ensuring proper alignment with regional initiatives Communicate across the organization: Regularly share plans, performance metrics, and program results with cross-functional stakeholders and senior leadership Manage the Northern Europe marketing budget: Ensure spending aligns with goals and track performance against key business objectives This role is an excellent opportunity for a collaborative and results-oriented marketing leader to make a major impact at an innovative, fast-growing company. MongoDB is an equal opportunity employer committed to fostering a diverse and inclusive workplace To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
OmniChannel Technology Senior Manager Senior Level Full time Job Title: Enterprise Commerce Architect - Senior Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager(L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly with existing systems and delivers measurable business value. Responsibilities Incude: Business Focus: Collaborate with executive leadership to ensure that the commerce strategy drives revenue growth and enhances market competitiveness. Strategic Commerce Architecture: Define and lead the technical strategy for composable and omnichannel commerce solutions, ensuring alignment with client business objectives. Client Engagement: Work closely with clients to understand their commerce requirements and translate them into robust technical designs-covering product catalogues, checkout flows, payment integrations, and order management. Solution Design & Implementation: Architect and oversee the design of headless storefronts, microservices, and API integrations for seamless collaboration across marketing, sales, and fulfilment. Ensuring solution designs are driven by business priorities and deliver tangible business value. Integration & Collaboration: Partner with CMS, MarTech, and enterprise architecture teams to define end-to-end solutions and technical dependencies, including OMS, ERP, CRM, and CDP integrations. Technology Evaluation: Assess and recommend best-fit commerce platforms (e.g., Salesforce Commerce Cloud, Commercetools, Adobe Commerce, SAP Commerce Cloud) based on client needs that has clear cost-benefit analysis to ensure technology choices deliver long-term business needs. Workshops & Documentation: Lead solution design workshops and deliver comprehensive architectural documentation along with client presentations. Leadership & Stakeholder Management: Manage cross-functional teams, mentor junior architects, and engage senior stakeholders to secure buy-in for proposed solutions. Continuous Improvement: Stay updated on emerging trends in composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record in designing and implementing at least one major commerce platform such as Salesforce Commerce Cloud, Commercetools, Adobe Commerce, or SAP Commerce Cloud.Strong understanding of composable commerce principles, headless architectures, and API-first development. Expertise in cloud offerings (AWS, Azure, or Google Cloud) to drive commerce migration projects and recommend best practices. Excellent problem-solving, communication, and stakeholder management skills. Ability to lead diverse teams, including solution architects, developers, and business analysts, in delivering large-scale projects on time and within budget. Bonus Pointsif you have: Relevant commerce certifications (e.g., Salesforce B2C Commerce Architect, Commercetools Certified Solution Architect, Adobe Commerce, SAP Commerce Cloud). Experience in AI-driven personalization, intelligent search, and machine learning applications in commerce. Background in consulting or digital agency environments is a plus. What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. London Birmingham Edinburgh Manchester Newcastle Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Discover where this job fits at Accenture Technology jobs: Be the catalyst Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture
Jul 10, 2025
Full time
OmniChannel Technology Senior Manager Senior Level Full time Job Title: Enterprise Commerce Architect - Senior Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager(L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: As an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly with existing systems and delivers measurable business value. Responsibilities Incude: Business Focus: Collaborate with executive leadership to ensure that the commerce strategy drives revenue growth and enhances market competitiveness. Strategic Commerce Architecture: Define and lead the technical strategy for composable and omnichannel commerce solutions, ensuring alignment with client business objectives. Client Engagement: Work closely with clients to understand their commerce requirements and translate them into robust technical designs-covering product catalogues, checkout flows, payment integrations, and order management. Solution Design & Implementation: Architect and oversee the design of headless storefronts, microservices, and API integrations for seamless collaboration across marketing, sales, and fulfilment. Ensuring solution designs are driven by business priorities and deliver tangible business value. Integration & Collaboration: Partner with CMS, MarTech, and enterprise architecture teams to define end-to-end solutions and technical dependencies, including OMS, ERP, CRM, and CDP integrations. Technology Evaluation: Assess and recommend best-fit commerce platforms (e.g., Salesforce Commerce Cloud, Commercetools, Adobe Commerce, SAP Commerce Cloud) based on client needs that has clear cost-benefit analysis to ensure technology choices deliver long-term business needs. Workshops & Documentation: Lead solution design workshops and deliver comprehensive architectural documentation along with client presentations. Leadership & Stakeholder Management: Manage cross-functional teams, mentor junior architects, and engage senior stakeholders to secure buy-in for proposed solutions. Continuous Improvement: Stay updated on emerging trends in composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record in designing and implementing at least one major commerce platform such as Salesforce Commerce Cloud, Commercetools, Adobe Commerce, or SAP Commerce Cloud.Strong understanding of composable commerce principles, headless architectures, and API-first development. Expertise in cloud offerings (AWS, Azure, or Google Cloud) to drive commerce migration projects and recommend best practices. Excellent problem-solving, communication, and stakeholder management skills. Ability to lead diverse teams, including solution architects, developers, and business analysts, in delivering large-scale projects on time and within budget. Bonus Pointsif you have: Relevant commerce certifications (e.g., Salesforce B2C Commerce Architect, Commercetools Certified Solution Architect, Adobe Commerce, SAP Commerce Cloud). Experience in AI-driven personalization, intelligent search, and machine learning applications in commerce. Background in consulting or digital agency environments is a plus. What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. London Birmingham Edinburgh Manchester Newcastle Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Discover where this job fits at Accenture Technology jobs: Be the catalyst Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture
Job Description: Senior Solutions Engineer 3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes. We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! If so, please send a copy of your resume and cover letter. Location: Europe and EU countries with a preference for Great Britain. English language fluency required. Description: 3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Senior Sales Engineers to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales consultancy skills to articulate the power, value, and ease of use of the 3CLogic platform. This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle. Job Responsibilities: Collaborate with Account Executives in customer discovery sessions to understand their current state, identify key business challenges, and align the 3CLogic solution to meet their objectives. Develop and contribute to sales campaigns aimed at transforming Customer Service Operations, Employee Services, and IT Helpdesks through advanced contact centre capabilities. Maintain and enhance a showcase of 3CLogic solutions integrated with leading CRMs and Customer Service Management platforms (ServiceNow, Salesforce, SAP Service Cloud). Design and manage initiatives that equip and support Account Executives in demonstrating the value of the 3CLogic Cloud Contact Centre offering. Assist prospective customers in evaluating contact center platforms by supporting technical RFP responses. Work alongside sales personnel to assess customer requirements and conduct pre-demo needs analysis. Provide mentoring and training to colleagues across the organization. Deliver tailored and standardized product demonstrations to prospects and existing customers, both in person and via virtual platforms such as Zoom. Develop and maintain product demonstration scripts and scenarios, ensuring a robust and engaging demo environment. Support prospective customers in scoping the implementation of the 3CLogic platform to align with their business needs. Lead the scoping and delivery of Proof of Concept (PoC) and Proof of Value (PoV) engagements with prospective clients. Respond to Requests for Information (RFI) and Requests for Proposal (RFP). Stay up to date with product developments and releases to ensure comprehensive knowledge for demonstrations and PoC/PoV engagements. Support marketing initiatives, including user conferences, trade shows, and webinars. Maintain an in-depth understanding of the competitive landscape, identifying and articulating key differentiators. Gather, document, and share product feedback and competitive intelligence from customers to inform internal development discussions with product management. Develop expertise in the business and technical challenges addressed by 3CLogic's solutions, including compliance with key regulations, evolving business needs, and security considerations. Serve as a subject matter expert at executive briefings and marketing events. Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience. At least 5 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment. At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM). Experience in delivering tailored technical demonstrations and presenting use cases. Strong presentation skills, with the ability to build trust across both technical and non-technical audiences. A proven track record of successfully closing complex, enterprise-level deals in collaboration with sales teams. Confidence and expertise in discussing technical and data architecture. Ability to quickly learn, interpret, and articulate complex technical concepts. A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors. Strong understanding of cloud software architecture, APIs, and integration methodologies. Willingness to travel up to 25% as required. Preferred Qualifications: Experience with CRM solutions including Salesforce and SAP is highly desirable. Practical experience with multiple CRM platforms (including Salesforce and SAP) in addition to ServiceNow. Seven or more years of experience in enterprise software sales, particularly within customer experience (CX), contact center, or related technologies. Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems. Experience with AI and machine learning applications in customer service environments.
Feb 21, 2025
Full time
Job Description: Senior Solutions Engineer 3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes. We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! If so, please send a copy of your resume and cover letter. Location: Europe and EU countries with a preference for Great Britain. English language fluency required. Description: 3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Senior Sales Engineers to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales consultancy skills to articulate the power, value, and ease of use of the 3CLogic platform. This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle. Job Responsibilities: Collaborate with Account Executives in customer discovery sessions to understand their current state, identify key business challenges, and align the 3CLogic solution to meet their objectives. Develop and contribute to sales campaigns aimed at transforming Customer Service Operations, Employee Services, and IT Helpdesks through advanced contact centre capabilities. Maintain and enhance a showcase of 3CLogic solutions integrated with leading CRMs and Customer Service Management platforms (ServiceNow, Salesforce, SAP Service Cloud). Design and manage initiatives that equip and support Account Executives in demonstrating the value of the 3CLogic Cloud Contact Centre offering. Assist prospective customers in evaluating contact center platforms by supporting technical RFP responses. Work alongside sales personnel to assess customer requirements and conduct pre-demo needs analysis. Provide mentoring and training to colleagues across the organization. Deliver tailored and standardized product demonstrations to prospects and existing customers, both in person and via virtual platforms such as Zoom. Develop and maintain product demonstration scripts and scenarios, ensuring a robust and engaging demo environment. Support prospective customers in scoping the implementation of the 3CLogic platform to align with their business needs. Lead the scoping and delivery of Proof of Concept (PoC) and Proof of Value (PoV) engagements with prospective clients. Respond to Requests for Information (RFI) and Requests for Proposal (RFP). Stay up to date with product developments and releases to ensure comprehensive knowledge for demonstrations and PoC/PoV engagements. Support marketing initiatives, including user conferences, trade shows, and webinars. Maintain an in-depth understanding of the competitive landscape, identifying and articulating key differentiators. Gather, document, and share product feedback and competitive intelligence from customers to inform internal development discussions with product management. Develop expertise in the business and technical challenges addressed by 3CLogic's solutions, including compliance with key regulations, evolving business needs, and security considerations. Serve as a subject matter expert at executive briefings and marketing events. Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience. At least 5 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment. At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM). Experience in delivering tailored technical demonstrations and presenting use cases. Strong presentation skills, with the ability to build trust across both technical and non-technical audiences. A proven track record of successfully closing complex, enterprise-level deals in collaboration with sales teams. Confidence and expertise in discussing technical and data architecture. Ability to quickly learn, interpret, and articulate complex technical concepts. A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors. Strong understanding of cloud software architecture, APIs, and integration methodologies. Willingness to travel up to 25% as required. Preferred Qualifications: Experience with CRM solutions including Salesforce and SAP is highly desirable. Practical experience with multiple CRM platforms (including Salesforce and SAP) in addition to ServiceNow. Seven or more years of experience in enterprise software sales, particularly within customer experience (CX), contact center, or related technologies. Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems. Experience with AI and machine learning applications in customer service environments.
Partner Experience Business Analysis Manager Apply locations UK-London Office time type Full time posted on Posted 2 Days Ago job requisition id R1223 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities. Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering. Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs. Requirement Gathering & Solution Design: Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking. Translate business needs into functional specifications, user stories, and process flows. Conduct workshops and interviews with business teams to identify pain points and recommend process improvements. Salesforce Configuration & Integration: Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes. Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking. Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement. Mentorship & Leadership: Provide guidance and mentorship to junior team members, ensuring alignment with project goals and best practices. Act as a subject matter expert (SME) for PRM and Salesforce technologies, recommending enhancements and providing ongoing support to improve partner experiences. Project Delivery & Support: Act as the primary functional lead for PRM projects, coordinating with developers, architects, and administrators to ensure seamless implementation. Provide demos of new functionality to stakeholders and support User Acceptance Testing (UAT), business testing, and post-production support. Ensure scalability and maintainability of PRM portals by adhering to Salesforce best practices. Data Analysis & Reporting: Analyze partner performance data and generate actionable insights to improve partner engagement and program effectiveness. Develop and maintain dashboards and reports to track key partner metrics, such as deal registration, order fulfillment, and billing accuracy. Agile & Scrum Methodologies: Work within Agile and Scrum frameworks to deliver PRM solutions in iterative sprints. Participate in sprint planning, grooming sessions, and retrospectives to ensure alignment with project goals. Additional Responsibilities: Product Management Collaboration: Collaborate with Product Managers to align PRM initiatives with the overall product roadmap and business strategy. Serve as a bridge between the product team and business stakeholders, managing expectations and maintaining alignment. Market & Competitive Analysis: Conduct ongoing market discovery and viability assessments to ensure the PRM solutions remain competitive and aligned with industry trends. Account for business value, economics, and budget considerations in PRM initiatives. Product Marketing & OCM: Develop product marketing strategies and organizational change management (OCM) plans to ensure successful adoption of PRM solutions. Accountable for achieving product-market fit for PRM solutions. Required Skills & Experience: Salesforce Expertise: 10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud. Proven experience in designing and implementing PRM portals for global partner ecosystems. Strong understanding of Salesforce CRM functionalities, including partner lifecycle management, deal registration, lead distribution, and performance tracking. Technical Skills: Familiarity with Salesforce Experience Cloud configuration, including branding, navigation, and personalized experiences using Experience Builder. Knowledge of Salesforce security models, sharing rules, and data access configurations specific to PRM portals. Experience with third-party tools like Marketing Cloud, Tableau, or similar platforms for data analysis and reporting is a plus. Certifications: Salesforce Certifications such as Salesforce Certified Administrator, Salesforce Experience Cloud Consultant, or Sales Cloud Consultant are highly desirable. Additional certifications in CPQ or Service Cloud are a plus. Soft Skills: Excellent communication and collaboration skills to work with global stakeholders and cross-functional teams. Strong problem-solving skills and the ability to take ownership of projects from start to finish. Ability to envision end-to-end impacts of functionality and build requirements accordingly. Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Preferred Qualifications: Experience in the SaaS industry, particularly in handling reseller order and billing processes for SaaS services. Familiarity with Agile and Scrum methodologies for IT project delivery. Knowledge of partner business plans, partner tiers, and partner lifecycle management in a global context. Why Join Us? Opportunity to work on cutting-edge Salesforce technologies and global partner ecosystems. Collaborative and innovative work environment with a focus on professional growth. Competitive compensation and benefits package.
Feb 21, 2025
Full time
Partner Experience Business Analysis Manager Apply locations UK-London Office time type Full time posted on Posted 2 Days Ago job requisition id R1223 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities. Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering. Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs. Requirement Gathering & Solution Design: Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking. Translate business needs into functional specifications, user stories, and process flows. Conduct workshops and interviews with business teams to identify pain points and recommend process improvements. Salesforce Configuration & Integration: Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes. Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking. Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement. Mentorship & Leadership: Provide guidance and mentorship to junior team members, ensuring alignment with project goals and best practices. Act as a subject matter expert (SME) for PRM and Salesforce technologies, recommending enhancements and providing ongoing support to improve partner experiences. Project Delivery & Support: Act as the primary functional lead for PRM projects, coordinating with developers, architects, and administrators to ensure seamless implementation. Provide demos of new functionality to stakeholders and support User Acceptance Testing (UAT), business testing, and post-production support. Ensure scalability and maintainability of PRM portals by adhering to Salesforce best practices. Data Analysis & Reporting: Analyze partner performance data and generate actionable insights to improve partner engagement and program effectiveness. Develop and maintain dashboards and reports to track key partner metrics, such as deal registration, order fulfillment, and billing accuracy. Agile & Scrum Methodologies: Work within Agile and Scrum frameworks to deliver PRM solutions in iterative sprints. Participate in sprint planning, grooming sessions, and retrospectives to ensure alignment with project goals. Additional Responsibilities: Product Management Collaboration: Collaborate with Product Managers to align PRM initiatives with the overall product roadmap and business strategy. Serve as a bridge between the product team and business stakeholders, managing expectations and maintaining alignment. Market & Competitive Analysis: Conduct ongoing market discovery and viability assessments to ensure the PRM solutions remain competitive and aligned with industry trends. Account for business value, economics, and budget considerations in PRM initiatives. Product Marketing & OCM: Develop product marketing strategies and organizational change management (OCM) plans to ensure successful adoption of PRM solutions. Accountable for achieving product-market fit for PRM solutions. Required Skills & Experience: Salesforce Expertise: 10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud. Proven experience in designing and implementing PRM portals for global partner ecosystems. Strong understanding of Salesforce CRM functionalities, including partner lifecycle management, deal registration, lead distribution, and performance tracking. Technical Skills: Familiarity with Salesforce Experience Cloud configuration, including branding, navigation, and personalized experiences using Experience Builder. Knowledge of Salesforce security models, sharing rules, and data access configurations specific to PRM portals. Experience with third-party tools like Marketing Cloud, Tableau, or similar platforms for data analysis and reporting is a plus. Certifications: Salesforce Certifications such as Salesforce Certified Administrator, Salesforce Experience Cloud Consultant, or Sales Cloud Consultant are highly desirable. Additional certifications in CPQ or Service Cloud are a plus. Soft Skills: Excellent communication and collaboration skills to work with global stakeholders and cross-functional teams. Strong problem-solving skills and the ability to take ownership of projects from start to finish. Ability to envision end-to-end impacts of functionality and build requirements accordingly. Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Preferred Qualifications: Experience in the SaaS industry, particularly in handling reseller order and billing processes for SaaS services. Familiarity with Agile and Scrum methodologies for IT project delivery. Knowledge of partner business plans, partner tiers, and partner lifecycle management in a global context. Why Join Us? Opportunity to work on cutting-edge Salesforce technologies and global partner ecosystems. Collaborative and innovative work environment with a focus on professional growth. Competitive compensation and benefits package.
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. In marketing operations, we empower the marketing team to unlock the full potential of MongoDB's product for our customers. Through data-driven strategies, efficient processes, and the proper tooling, we enable our marketers to deliver impactful campaigns that resonate with customers and prospects, driving awareness, engagement, and adoption of MongoDB's solutions. We are hiring for Lead, Marketing Technology. You will drive the strategy, execution, and optimization of our marketing technology stack, ensuring that our teams have the tools and infrastructure they need to deliver exceptional customer experiences and drive demand at scale. This person will need the technical understanding of marketing systems and the business acumen to build the next version of MDB tech stack. In this role, you will collaborate closely with Marketing, Sales Ops, IT, and data teams to implement and optimize marketing technologies that improve campaign performance, enhance personalization, and drive revenue growth. You'll be at the center of our marketing transformation, working to integrate emerging technologies with our existing platforms to build a seamless and efficient marketing ecosystem. You'll be a member and manage a high-performing and globally distributed team dedicated to supports our business objectives and enhances our ability to engage with customers effectively. What You'll Do Strategic Leadership and Roadmap Development: Be a sound voice in designing and developing the marketing technology roadmap, ensuring the marketing team is equipped with the best-in-class tools and platforms to achieve the company's strategic goals. Develop and execute a data-driven marketing technology strategy that enables personalization, analytics and insights, and a unified customer view across all touchpoints. Continuously assess the effectiveness of our marketing technology stack, identifying gaps, improving efficiency, and implementing solutions to maximize ROI. Foster innovation by exploring and adopting new technologies and tools that enhance our marketing capabilities or improve internal productivity. Technology Implementation and Management: Oversee the implementation and integration of marketing technologies (CRM, automation platforms, analytics, etc.), ensuring all tools work together seamlessly across channels. Work closely with data science and analytics teams to enable advanced segmentation, personalisation, and predictive modelling within the marketing tech stack. Drive the adoption and implementation of Integration Platform as a Service (iPaaS) solutions to connect marketing systems and automate processes. Oversee the integration and management of the data warehouse as the central hub for marketing data. Ensure all systems are integrated and data flows smoothly between touchpoints to enable a seamless omnichannel customer experience and optimise personalization. Ensure accurate data ingestion from various marketing platforms (CRM, CMS, analytics tools, etc.) into the data warehouse. Ensure all marketing technologies comply with data privacy laws and corporate governance standards. Champion best practices for data usage, management, and reporting. Collaboration and Team Leadership: Lead and mentor a team of marketing technologists, fostering a culture of innovation, collaboration, and excellence. Promote a culture of continuous improvement and learning within the Marketing Operations Team. Work closely with the marketing, product, IT, and analytics teams to ensure marketing technologies meet the needs of each department and contribute to broader business goals. Vendor and Budget Management: Manage the MarTech budget, ensuring cost-effective investment in platforms and tools. Negotiate with vendors to optimise contracts and SLAs. Manage relationships with external vendors and partners, ensuring optimal performance, service, and cost-effectiveness. We're looking for someone with 8+ years of experience in marketing technology or related roles, with at least 4 years in a leadership or management position. Proven experience leading large-scale technology implementations in a marketing environment (e.g., CRM systems, marketing automation platforms, data management platforms, CDP and IPaaS). Strong understanding of B2B marketing principles, customer journeys, and data analytics. Experience working within a highly matrixed organisation and leading cross-functional teams. Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organisational change. A passion for continuous learning, innovation, and staying on top of industry trends. Proven experience managing MarTech platforms and tools (e.g., Segment, Marketo, Iterable, Workato, Salesforce, HubSpot, Google Analytics, Hightouch). Experience working in a fast-paced, agile environment. Bachelor's degree in Marketing, Information Technology, or a related field; Master's degree preferred. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Feb 18, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. In marketing operations, we empower the marketing team to unlock the full potential of MongoDB's product for our customers. Through data-driven strategies, efficient processes, and the proper tooling, we enable our marketers to deliver impactful campaigns that resonate with customers and prospects, driving awareness, engagement, and adoption of MongoDB's solutions. We are hiring for Lead, Marketing Technology. You will drive the strategy, execution, and optimization of our marketing technology stack, ensuring that our teams have the tools and infrastructure they need to deliver exceptional customer experiences and drive demand at scale. This person will need the technical understanding of marketing systems and the business acumen to build the next version of MDB tech stack. In this role, you will collaborate closely with Marketing, Sales Ops, IT, and data teams to implement and optimize marketing technologies that improve campaign performance, enhance personalization, and drive revenue growth. You'll be at the center of our marketing transformation, working to integrate emerging technologies with our existing platforms to build a seamless and efficient marketing ecosystem. You'll be a member and manage a high-performing and globally distributed team dedicated to supports our business objectives and enhances our ability to engage with customers effectively. What You'll Do Strategic Leadership and Roadmap Development: Be a sound voice in designing and developing the marketing technology roadmap, ensuring the marketing team is equipped with the best-in-class tools and platforms to achieve the company's strategic goals. Develop and execute a data-driven marketing technology strategy that enables personalization, analytics and insights, and a unified customer view across all touchpoints. Continuously assess the effectiveness of our marketing technology stack, identifying gaps, improving efficiency, and implementing solutions to maximize ROI. Foster innovation by exploring and adopting new technologies and tools that enhance our marketing capabilities or improve internal productivity. Technology Implementation and Management: Oversee the implementation and integration of marketing technologies (CRM, automation platforms, analytics, etc.), ensuring all tools work together seamlessly across channels. Work closely with data science and analytics teams to enable advanced segmentation, personalisation, and predictive modelling within the marketing tech stack. Drive the adoption and implementation of Integration Platform as a Service (iPaaS) solutions to connect marketing systems and automate processes. Oversee the integration and management of the data warehouse as the central hub for marketing data. Ensure all systems are integrated and data flows smoothly between touchpoints to enable a seamless omnichannel customer experience and optimise personalization. Ensure accurate data ingestion from various marketing platforms (CRM, CMS, analytics tools, etc.) into the data warehouse. Ensure all marketing technologies comply with data privacy laws and corporate governance standards. Champion best practices for data usage, management, and reporting. Collaboration and Team Leadership: Lead and mentor a team of marketing technologists, fostering a culture of innovation, collaboration, and excellence. Promote a culture of continuous improvement and learning within the Marketing Operations Team. Work closely with the marketing, product, IT, and analytics teams to ensure marketing technologies meet the needs of each department and contribute to broader business goals. Vendor and Budget Management: Manage the MarTech budget, ensuring cost-effective investment in platforms and tools. Negotiate with vendors to optimise contracts and SLAs. Manage relationships with external vendors and partners, ensuring optimal performance, service, and cost-effectiveness. We're looking for someone with 8+ years of experience in marketing technology or related roles, with at least 4 years in a leadership or management position. Proven experience leading large-scale technology implementations in a marketing environment (e.g., CRM systems, marketing automation platforms, data management platforms, CDP and IPaaS). Strong understanding of B2B marketing principles, customer journeys, and data analytics. Experience working within a highly matrixed organisation and leading cross-functional teams. Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organisational change. A passion for continuous learning, innovation, and staying on top of industry trends. Proven experience managing MarTech platforms and tools (e.g., Segment, Marketo, Iterable, Workato, Salesforce, HubSpot, Google Analytics, Hightouch). Experience working in a fast-paced, agile environment. Bachelor's degree in Marketing, Information Technology, or a related field; Master's degree preferred. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Duration: Full Time hours, 12 months FTC This role requires someone with direct experience in Apteco Faststats and Salesforce Marketing Cloud (or a similar tool) for broadcast. As part of a small but critically important team, you will take responsibility for continuously improving your knowledge of the tools and data sources available, to help develop our data selection capability. Reporting to the Senior Campaigns Developer, this role will be responsible for delivering the broad suite of RSPB marketing comms across multiple online and offline channels, providing technical expertise to activity owners, building data selections and advising on the most efficient ways to segment data to achieve the output required. This role is pivotal to ensuring all our personalised communications are relevant and compliant and deliver the best potential response rates whether via financial support or engagement. As an experienced campaigns developer, you will be expected to provide advice on how to build the most relevant segmentation to maximise response to communications, supporting the principle of test and learn whenever practicable. You will have an appreciation for KPI reporting and will build campaigns with both scalability and reporting in mind. You will have a positive and collaborative customer service-based approach to working, proactively engaging customers and stakeholders to ensure we deliver their requirements and where possible exceed their expectations. You'll be able to speak confidently on topics of content variation and personalisation, often taking disparate requirements from non-technical stakeholders and bringing them together to deliver a campaign. This role holds responsibility for ensuring our communications are data compliant and adhere to both legal and regulatory conditions and the RSPB's own business data rules. The post holder will therefore need practical experience of applying appropriate exclusions and preference criteria to ensure that compliance is always prioritised for every selection. What we need from you Essentials: Experience of using Apteco Faststats Discoverer and Peoplestage for creating data selections. Experience of using a broadcast tool such as Salesforce Marketing Cloud and dynamic content within email. Ability to lead on complex campaign delivery, bringing together data, content, and at times, reporting. Strong verbal communication skills to build collaborative customer relationships, especially when dealing with non-technical stakeholders. A methodical, logical, and open-minded approach to development and problem solving, with exceptionally high attention to detail. A thorough understanding of the impacts of General Data Protection Regulation on data selection. Desirables: Experience with Apteco Designer is desirable. SQL writing Excel proficiency PowerBI experience Additional Information This is a Fixed-Term role for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Closing date: 23:59, Friday 6th January 2023 Please note: We may interviews sooner if a suitable candidate is found. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Dec 09, 2022
Contractor
Duration: Full Time hours, 12 months FTC This role requires someone with direct experience in Apteco Faststats and Salesforce Marketing Cloud (or a similar tool) for broadcast. As part of a small but critically important team, you will take responsibility for continuously improving your knowledge of the tools and data sources available, to help develop our data selection capability. Reporting to the Senior Campaigns Developer, this role will be responsible for delivering the broad suite of RSPB marketing comms across multiple online and offline channels, providing technical expertise to activity owners, building data selections and advising on the most efficient ways to segment data to achieve the output required. This role is pivotal to ensuring all our personalised communications are relevant and compliant and deliver the best potential response rates whether via financial support or engagement. As an experienced campaigns developer, you will be expected to provide advice on how to build the most relevant segmentation to maximise response to communications, supporting the principle of test and learn whenever practicable. You will have an appreciation for KPI reporting and will build campaigns with both scalability and reporting in mind. You will have a positive and collaborative customer service-based approach to working, proactively engaging customers and stakeholders to ensure we deliver their requirements and where possible exceed their expectations. You'll be able to speak confidently on topics of content variation and personalisation, often taking disparate requirements from non-technical stakeholders and bringing them together to deliver a campaign. This role holds responsibility for ensuring our communications are data compliant and adhere to both legal and regulatory conditions and the RSPB's own business data rules. The post holder will therefore need practical experience of applying appropriate exclusions and preference criteria to ensure that compliance is always prioritised for every selection. What we need from you Essentials: Experience of using Apteco Faststats Discoverer and Peoplestage for creating data selections. Experience of using a broadcast tool such as Salesforce Marketing Cloud and dynamic content within email. Ability to lead on complex campaign delivery, bringing together data, content, and at times, reporting. Strong verbal communication skills to build collaborative customer relationships, especially when dealing with non-technical stakeholders. A methodical, logical, and open-minded approach to development and problem solving, with exceptionally high attention to detail. A thorough understanding of the impacts of General Data Protection Regulation on data selection. Desirables: Experience with Apteco Designer is desirable. SQL writing Excel proficiency PowerBI experience Additional Information This is a Fixed-Term role for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Closing date: 23:59, Friday 6th January 2023 Please note: We may interviews sooner if a suitable candidate is found. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
