Senior HR Business Partner

  • GenTrack
  • Aug 07, 2025
Full time HR / Recruitment

Job Description

The Company

Gentrack is a publicly listed software company and provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future . Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

  • Respect for the planet;
  • Respect for our customers and
  • Respect for each other

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business.

The Opportunity

Gentrack are currently hiring a new Senior HR Business Partner for UK/ Europe .


The role of the Senior HR Business Partner is to work with the PX EMEA Director and the wider regional and global team. Primarily responsible to partner with the Delivery and Sales functions i n location as the main client base.

The People Experience Team is about talent attraction and development, career mobility and opportunity, great communications, pride, and recognition and finally being transparent but fair while holding true to the high bar on talent.

You will leverage your experience working in People Experience functions to implement creative commercial solutions, following industry best practice. You will work with the rest of the global People Experience organisation that has teams located in Gentrack's centres in New Zealand, Australia, and India.

The Specifics

As the Senior HR Business Partner, you will be empowered to coach and partner with your client base, under the guidance of the PX Director for the region. This is an end to-end role, we are a hands-on team, and a team player attitude as well as excellent coaching and change implementation skills as well as high energy and positivity will see you succeed.

The new growth and identity of the business are key - to retain our talent as the brand and team continues to grow. The pace and challenge to establish an indemnity through this growth are challenging and with the global time zones this can be a challenge. You will need to be flexible with this but also ensure that it does not overly compromise work-life balance.

You will have the full support of the Chief People Officer, PX Director EMEA and all your colleagues and whilst no day is the same, we would expect you to provide expertise in the following:

  • Provide strategic direction and insights on the organisational design - coaching and building change plans to manage - mitigating risk and delivering seamless and effective change .
  • Bringing commercial PX insights , aligned with company financials to ensure cost management and optimisation in line with business growth - partnering with the regional
    senior leadership team , finance and providing commercial insights and challenge as appropriate via the Monthly and Quarterly business reviews.
  • Coaching senior leaders - acting as a confidante, advisor, and coach
  • Contribute to the regional People strategy with insights and feedback from your client group and in accordance with market.
  • Provide strategic direction, reviews and expertise in talent development, future proofed succession planning and organisational design.
  • Assist the PX Director for the region to advise of country specific legislations and market changes that should be considered as part of the regional strategy.
  • Liaise closely with the Talent Acquisition Business Partners to align on the sourcing strategy and needs of your client group - ensuring that we are proactively and strategically resource planning.
  • Ensure that there is no compromise regarding the new growth and identity of the business- ensuring an effective engagement strategy to retain our talent as the brand and team grows globally.
  • Lead on annual cycle deliverables for your function (Year-end/ talent reviews/ engagement surveys/ functional and regional leadership development programs)
  • Opportunity to partner on or lead regional or global people transformation change projects, as part of the team goals and to enable your development and progression.

To act as a strong commercial Business Partner and deliver these specifics you will need comparable experience, ideally within high growth / start up industries. You will also have excellent technical knowledge in ER and Operations for the region and proven ability to implement strategic change plans.

Some important characteristics we are looking for:

  • Substantial experience as a People Experience Practitioner in a relevant industry.
  • You are passionate about delivering market leading people experience to our stakeholders .
  • You are a people person; you get a buzz out of seeing your teams achieve their goals and building up individuals so that they can grow and progress.
  • Advanced change management skills to coach business and change through successful change.
  • Excellent stakeholder engagement skills -you can garner the trust of the Senior Leadership Team member as well as the broader team.
  • You love data and combine it with your experience and intuition to solve problems.
  • You're an excellent communicator and can adjust your style so that you're as relatable to team members as you are respected when engaging with senior customer stakeholders.
  • Bachelor's Degree in any career stream is preferred but not required .

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

Gentrack want to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience , talent, passion and keen to join the mission, you will fit right in.