As the Head of Service Charges (Finance), you will be responsible for the strategic leadership and operational delivery of the organisation's service charge finance function.This role ensures that service charges are fair, accurate, legally compliant, and transparent for residents, while optimising income and financial efficiency across the organisation. As a senior member of the Finance team, you will drive a culture of customer centricity and continuous improvement across the Finance directorate, ensuring all finance services deliver the best outcomes for our residents. How you'll do it Set and deliver the strategic direction for all service charge finance activities, ensuring alignment with organisational objectives, regulatory requirements and best practice. Drive income recovery and cost-efficiency across all tenures, working closely with operations and finance to balance financial sustainability with resident affordability Lead and develop a high-performing team, including finance and non-finance service charge specialists, fostering a culture of accountability, learning and continuous improvement Build strong, collaborative relationships with internal departments (e.g. Finance, Operations, Legal, Resident Services) to drive joined-up service charge management Oversee the provision of clear, accurate, and timely service charge communications to residents, supporting the organisation's customer-first ethos Ensure the effective use of systems (e.g.D365, Power BI) and processes to maintain high-quality data, robust reporting, and analytical insight for decision-making. Lead transformation initiatives to modernise service charge processes, improve operational interfaces, and deliver digital innovation where appropriate. Who you are CCAB-qualified accountant Deep understanding of service charge legislation and financial regulation Proven track record of leading multidisciplinary teams and driving performance improvement Extensive experience in business partnering with non-finance colleagues to influence outcomes Skilled in strategic thinking, financial modelling, and interpreting complex data Excellent interpersonal, written, and verbal communication skills including Exec-level engagement Advanced Excel skills; proficiency in financial systems such as D365 and BI tools such as Power BI is desirable High professional integrity, objectivity, and resilience under pressure What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation.You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit : We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1:If you are interested, please send your application now! Closing date is 20/07/25. Step 2: Successful candidates will be invited to a screening interview Step 3: Successful candidates will be invited to interview which may include a technical assessment Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £85,831 to £95,368 per annum for 40 hours per week.
Aug 08, 2025
Full time
As the Head of Service Charges (Finance), you will be responsible for the strategic leadership and operational delivery of the organisation's service charge finance function.This role ensures that service charges are fair, accurate, legally compliant, and transparent for residents, while optimising income and financial efficiency across the organisation. As a senior member of the Finance team, you will drive a culture of customer centricity and continuous improvement across the Finance directorate, ensuring all finance services deliver the best outcomes for our residents. How you'll do it Set and deliver the strategic direction for all service charge finance activities, ensuring alignment with organisational objectives, regulatory requirements and best practice. Drive income recovery and cost-efficiency across all tenures, working closely with operations and finance to balance financial sustainability with resident affordability Lead and develop a high-performing team, including finance and non-finance service charge specialists, fostering a culture of accountability, learning and continuous improvement Build strong, collaborative relationships with internal departments (e.g. Finance, Operations, Legal, Resident Services) to drive joined-up service charge management Oversee the provision of clear, accurate, and timely service charge communications to residents, supporting the organisation's customer-first ethos Ensure the effective use of systems (e.g.D365, Power BI) and processes to maintain high-quality data, robust reporting, and analytical insight for decision-making. Lead transformation initiatives to modernise service charge processes, improve operational interfaces, and deliver digital innovation where appropriate. Who you are CCAB-qualified accountant Deep understanding of service charge legislation and financial regulation Proven track record of leading multidisciplinary teams and driving performance improvement Extensive experience in business partnering with non-finance colleagues to influence outcomes Skilled in strategic thinking, financial modelling, and interpreting complex data Excellent interpersonal, written, and verbal communication skills including Exec-level engagement Advanced Excel skills; proficiency in financial systems such as D365 and BI tools such as Power BI is desirable High professional integrity, objectivity, and resilience under pressure What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation.You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit : We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1:If you are interested, please send your application now! Closing date is 20/07/25. Step 2: Successful candidates will be invited to a screening interview Step 3: Successful candidates will be invited to interview which may include a technical assessment Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £85,831 to £95,368 per annum for 40 hours per week.
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 08, 2025
Contractor
We are seeking a proactive and customer-focused Housing Triage Officer to join a busy Housing Team, providing first-line advice and assistance to residents with housing-related issues. You will play a key role in preventing homelessness by identifying those already homeless or at risk within 56 days, in line with current legislation and the Homelessness Code of Guidance. This is a fast-paced role that requires excellent communication, sound housing knowledge, and the ability to assess needs quickly and effectively. The successful candidate will be required to be int he office 3 days a week. The Role Act as the first point of contact for all new enquiries into the service, conducting initial assessments to establish housing needs and risks. Identify households at risk of homelessness and provide early intervention support where applicable. Deliver accurate advice and assistance on a wide range of housing matters, including homelessness prevention, tenancy rights, illegal eviction, disrepair, domestic abuse, money management, and benefits. Advise customers on housing options, such as private rentals, deposit and rent-in-advance schemes, renting a room, social housing, mediation, and supported accommodation. Undertake casework as required to complete triage assessments and ensure timely progression of cases. Coordinate and respond to general housing queries via phone, email, and in person. Work closely with colleagues, partners, and external agencies to support residents in finding or sustaining accommodation. Key Requirements Proven recent experience using Abritas (Civica) Homeless module. Strong understanding of homelessness legislation, housing allocations policies, choice-based lettings, and the housing options agenda. Good working knowledge of tenancy law to provide accurate advice to tenants and landlords. Excellent interpersonal skills with the ability to work under pressure, prioritise workload, and meet tight deadlines. A customer-focused approach with the flexibility to adapt to service needs and contribute to continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are looking for a proactive and resident-focused Visiting Officer to join a busy Housing Needs service. This is a frontline role where you will be the face of the Council, conducting home visits to residents in temporary accommodation and those applying as homeless, including those in council, housing association, and privately rented homes. The role is key to ensuring properties are safe, suitable, and well-maintained, while also identifying vulnerabilities, safeguarding concerns, and tenancy issues. You will work closely with other departments, agencies, and support services to protect residents' wellbeing and help them sustain their tenancies. The Role Carry out home visits to assess property suitability, occupancy, and health and safety compliance. Identify repairs, maintenance issues, disrepair, or property hazards and refer to the relevant teams. Detect and refer suspected tenancy fraud, homelessness application fraud, or breaches of tenancy conditions. Promote fire safety, test alarms and CO detectors, and refer to fire safety teams where necessary. Identify and support residents at risk of abuse, neglect, or tenancy breakdown by making referrals to safeguarding or support services. Collect and verify household information, including employment and disability status, to inform service planning. Advise residents on tenancy and housing matters, signposting to relevant services. Respond to emergency incidents and ensure lessons are fed back into service improvements. Maintain accurate visit records and ensure all correspondence is of a high standard and resident-focused. Work collaboratively with internal departments, partner agencies, and community services to deliver effective housing solutions. Key Requirements Experience working in housing services, ideally within social housing or local authority. Knowledge of housing legislation, landlord obligations, and safeguarding. Experience supporting residents to sustain tenancies and improve housing conditions. Confident in identifying property hazards and instigating remedial action. Strong customer service skills with a sensitive and empathetic approach. Ability to work independently, manage workloads, and meet deadlines. Competent in using housing management systems and recording accurate case notes. Understanding of data protection, GDPR, health and safety, and fire safety standards. What you need to do now If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 08, 2025
Contractor
We are looking for a proactive and resident-focused Visiting Officer to join a busy Housing Needs service. This is a frontline role where you will be the face of the Council, conducting home visits to residents in temporary accommodation and those applying as homeless, including those in council, housing association, and privately rented homes. The role is key to ensuring properties are safe, suitable, and well-maintained, while also identifying vulnerabilities, safeguarding concerns, and tenancy issues. You will work closely with other departments, agencies, and support services to protect residents' wellbeing and help them sustain their tenancies. The Role Carry out home visits to assess property suitability, occupancy, and health and safety compliance. Identify repairs, maintenance issues, disrepair, or property hazards and refer to the relevant teams. Detect and refer suspected tenancy fraud, homelessness application fraud, or breaches of tenancy conditions. Promote fire safety, test alarms and CO detectors, and refer to fire safety teams where necessary. Identify and support residents at risk of abuse, neglect, or tenancy breakdown by making referrals to safeguarding or support services. Collect and verify household information, including employment and disability status, to inform service planning. Advise residents on tenancy and housing matters, signposting to relevant services. Respond to emergency incidents and ensure lessons are fed back into service improvements. Maintain accurate visit records and ensure all correspondence is of a high standard and resident-focused. Work collaboratively with internal departments, partner agencies, and community services to deliver effective housing solutions. Key Requirements Experience working in housing services, ideally within social housing or local authority. Knowledge of housing legislation, landlord obligations, and safeguarding. Experience supporting residents to sustain tenancies and improve housing conditions. Confident in identifying property hazards and instigating remedial action. Strong customer service skills with a sensitive and empathetic approach. Ability to work independently, manage workloads, and meet deadlines. Competent in using housing management systems and recording accurate case notes. Understanding of data protection, GDPR, health and safety, and fire safety standards. What you need to do now If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Property Maintenance Administrator We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Bromley . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. We offer a competitive salary of £25,000. Including the following benefits: Aiva Digicare + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Property Manager Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00637
Aug 08, 2025
Full time
Property Maintenance Administrator We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Bromley . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. We offer a competitive salary of £25,000. Including the following benefits: Aiva Digicare + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme What's in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Skills and Experience required to be successful as a Property Manager Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00637
Letting Specialist An exciting opportunity has arisen for a Letting Specialist to join our team based in North Oxford. Finders Keepers is built on exceptionally high standards with a clear focus on attention to detail and doing things properly. We pride ourselves on the quality of the property that we let and manage. Each member of staff is given an excellent training platform. As the market leader in Oxfordshire; Finders Keepers fully invests in its staff from in person training to rewards and incentives; these include a great work life balance, a high level of support to encourage personal growth and job satisfaction, long service awards, internal promotions and quarterly staff meetings. Key responsibilities include: Greet, register and accurately qualify applicants Manage and maintain a database of applicants Prepare property information and photographs ready for marketing Proactively match applicants to available properties Respond to incoming property enquiries Conduct property viewings and actively sell the benefits of the property Negotiate tenancy terms with a high degree of integrity and attention to detail Collate necessary tenant information to include Right to Rent documentation Provide regular feedback and necessary advice to landlords Proactively adjust property listings to minimise void periods Contribute to morning and regular team meetings with the Property Management department Knowledge, skills, experience: Upbeat, positive mental attitude Ability to communicate effectively and build rapport with different people High attention to detail Highly organised and proactive Good level of written and spoken English 2 years customer service/sales experience Full clean driving licence Team player Benefits: Competitive salary package Comprehensive induction and training programme Industry recognised training support Employee assistance programme Internal referral opportunities Great work life balance If this sounds like the role for you please apply or for further information visit our website. HAM00121
Aug 08, 2025
Full time
Letting Specialist An exciting opportunity has arisen for a Letting Specialist to join our team based in North Oxford. Finders Keepers is built on exceptionally high standards with a clear focus on attention to detail and doing things properly. We pride ourselves on the quality of the property that we let and manage. Each member of staff is given an excellent training platform. As the market leader in Oxfordshire; Finders Keepers fully invests in its staff from in person training to rewards and incentives; these include a great work life balance, a high level of support to encourage personal growth and job satisfaction, long service awards, internal promotions and quarterly staff meetings. Key responsibilities include: Greet, register and accurately qualify applicants Manage and maintain a database of applicants Prepare property information and photographs ready for marketing Proactively match applicants to available properties Respond to incoming property enquiries Conduct property viewings and actively sell the benefits of the property Negotiate tenancy terms with a high degree of integrity and attention to detail Collate necessary tenant information to include Right to Rent documentation Provide regular feedback and necessary advice to landlords Proactively adjust property listings to minimise void periods Contribute to morning and regular team meetings with the Property Management department Knowledge, skills, experience: Upbeat, positive mental attitude Ability to communicate effectively and build rapport with different people High attention to detail Highly organised and proactive Good level of written and spoken English 2 years customer service/sales experience Full clean driving licence Team player Benefits: Competitive salary package Comprehensive induction and training programme Industry recognised training support Employee assistance programme Internal referral opportunities Great work life balance If this sounds like the role for you please apply or for further information visit our website. HAM00121
Salary: £31,133.37 plus £5023.71 London Weighting if applicable Location: Old Street, London with some flexibility to work from home Contract: Permanent Hours: Full time 37.5 hours Closing date: Thursday 21st August 2025 at 11:30pm Are you results driven, with a commercially aware approach, a 'can-do' attitude, lots of creativity and innovation, and experience of working in retail buying & merchandising or retail-related Corporate Partnerships - or a genuine interest in working within this field? Then join Shelter as a New Corporate Partnerships Executive - Retail and you could soon be playing a vital role at the heart of our fundraising directorate. About the role An ideal opportunity for someone who is interested in a career in corporate fundraising or charity retail, you'll play a key role in developing Shelter's retail presence and raising vital funds. You'll be responsible for enabling stock donations from major retailers and helping research and develop new relationships with businesses to generate stock and secure their expertise on a pro-bono basis. Thinking strategically, identifying new opportunities, and bringing ideas and concepts to life through written proposals and pitches to businesses in order to generate support for Shelter - all are aspects of a role that will also see you ensure the smooth running of our Stock Generation administration processes and help the Senior New Corporate Partnerships Manager (Retail), with day-to-day activities. About you As well as being keen to develop a career in charity retail and fundraising, you also feel passionate about working with companies to help tackle homelessness. What's more, you believe you have what it takes to plan and source new stock generation opportunities and develop new acquisition tactics and campaign ideas that will engage retailers. You will have the ability to generate creative and imaginative proposals and take the initiative to develop new relationships with brands and retailers. An understanding of the sustainability agenda for businesses and ability to apply commercial and financial principles to improve business performance would be a definite advantage. We're also looking for someone friendly and personable, with strong relationship building skills who can manage a busy workload, work well as part of a team and is proficient using Microsoft Office applications and databases. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Shelter's mature fundraising team has seen continuous year on year growth. The directorate generates over £65m gross income, of which a high percentage is unrestricted, giving us an exceptional level of investment flexibility. This particular role sits within our High Value Partnerships division, which includes Philanthropy, Trusts & Foundations, Legacies, and Corporate Partnerships fundraising specialists. It will also see you work closely with colleagues in a Retail team that's responsible for a network of 77 charity shops and boutique stores that are the face of Shelter on the high street. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We are open to risk and learning from our experiences We work together to achieve our shared purpose We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Aug 08, 2025
Full time
Salary: £31,133.37 plus £5023.71 London Weighting if applicable Location: Old Street, London with some flexibility to work from home Contract: Permanent Hours: Full time 37.5 hours Closing date: Thursday 21st August 2025 at 11:30pm Are you results driven, with a commercially aware approach, a 'can-do' attitude, lots of creativity and innovation, and experience of working in retail buying & merchandising or retail-related Corporate Partnerships - or a genuine interest in working within this field? Then join Shelter as a New Corporate Partnerships Executive - Retail and you could soon be playing a vital role at the heart of our fundraising directorate. About the role An ideal opportunity for someone who is interested in a career in corporate fundraising or charity retail, you'll play a key role in developing Shelter's retail presence and raising vital funds. You'll be responsible for enabling stock donations from major retailers and helping research and develop new relationships with businesses to generate stock and secure their expertise on a pro-bono basis. Thinking strategically, identifying new opportunities, and bringing ideas and concepts to life through written proposals and pitches to businesses in order to generate support for Shelter - all are aspects of a role that will also see you ensure the smooth running of our Stock Generation administration processes and help the Senior New Corporate Partnerships Manager (Retail), with day-to-day activities. About you As well as being keen to develop a career in charity retail and fundraising, you also feel passionate about working with companies to help tackle homelessness. What's more, you believe you have what it takes to plan and source new stock generation opportunities and develop new acquisition tactics and campaign ideas that will engage retailers. You will have the ability to generate creative and imaginative proposals and take the initiative to develop new relationships with brands and retailers. An understanding of the sustainability agenda for businesses and ability to apply commercial and financial principles to improve business performance would be a definite advantage. We're also looking for someone friendly and personable, with strong relationship building skills who can manage a busy workload, work well as part of a team and is proficient using Microsoft Office applications and databases. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Shelter's mature fundraising team has seen continuous year on year growth. The directorate generates over £65m gross income, of which a high percentage is unrestricted, giving us an exceptional level of investment flexibility. This particular role sits within our High Value Partnerships division, which includes Philanthropy, Trusts & Foundations, Legacies, and Corporate Partnerships fundraising specialists. It will also see you work closely with colleagues in a Retail team that's responsible for a network of 77 charity shops and boutique stores that are the face of Shelter on the high street. How to Apply Please click 'Apply for Job' below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We are open to risk and learning from our experiences We work together to achieve our shared purpose We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
As the Finance Systems Manager, you will deliver subject matter expertise on our Finance IT systems; including Microsoft Dynamics 365. Sun, Professional Advantage plugins, P2P systems and other systems hosted on the Microsoft Azure platform.Working in partnership with IT, you will be critical in contributing to improve the resilience of our Finance IT systems on the Microsoft Azure platform . How you'll make a difference As a senior member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents . How you'll do it Perform systems administration to improve the performance and interoperability of Finance IT systems which are hosted on Microsoft Dynamics 365. Work with Heads of Service and other stakeholders to deliver improvements to our Finance IT systems Support and maintain applications under Finance IT systems platform. Support effective operation of Finance IT systems and be SME on IT systems along with strong understanding of interdependencies between other functions and system users. Support Technical Administration of Finance IT systems and work with IT department and support vendors to maintain the uptime of relevant servers on MS Azure platform. Support innovation and continuous improvements with regards to changes to our Finance IT systems; working closely with finance stakeholders, business leaders and IT teams to optimise the core systems and develop smarter ways of working recommending potential enhancements. Support Finance and business users in the building and running ad-hoc reports using Infor Query &Analysis 11.3,SUN SRS.SQL server, Tableau and Power BI Support the annual interim and final audits delivery from a finance systems perspective. Building and maintaining a good working relationship with NHG IT team and other suppliers to ensure that finance systems are fully embedded into the overall IT strategy To support reconciliation and interface process for the SUN and P2P accounting systems with other NHG systems with a focus on driving efficiency between Sun and other NHG system, as well as external systems and regularly reviewing their effectiveness. Support the setting of departmental delivery standards and provide training where required. Manage and mentor the finance systems analysts fostering a culture of continuous learning and professional development. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . Demonstrable experience of managing a finance IT system ; specifically a D365 accounting system Significant experience of implementing and maintaining a robust finance IT systems control environment Prior experience of working with large volumes of financial transactions on computerised financial systems. Hold or studying for a CCAB recognised accounting qualification with supporting CPD. Be a confident and experienced role model and leader, ensuring you reflect the values of the organisation. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London . We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date 25 August 2025. However, due to the urgency of the role interviews will be conducted on a rolling basis and may close earlier if we receive sufficient applications. Step 2: Successful candidates will be invited to interview and assessment This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 1131) Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £73,022 up to £85,000 for exceptional candidate per annum for 35 hours per week.
Aug 08, 2025
Full time
As the Finance Systems Manager, you will deliver subject matter expertise on our Finance IT systems; including Microsoft Dynamics 365. Sun, Professional Advantage plugins, P2P systems and other systems hosted on the Microsoft Azure platform.Working in partnership with IT, you will be critical in contributing to improve the resilience of our Finance IT systems on the Microsoft Azure platform . How you'll make a difference As a senior member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents . How you'll do it Perform systems administration to improve the performance and interoperability of Finance IT systems which are hosted on Microsoft Dynamics 365. Work with Heads of Service and other stakeholders to deliver improvements to our Finance IT systems Support and maintain applications under Finance IT systems platform. Support effective operation of Finance IT systems and be SME on IT systems along with strong understanding of interdependencies between other functions and system users. Support Technical Administration of Finance IT systems and work with IT department and support vendors to maintain the uptime of relevant servers on MS Azure platform. Support innovation and continuous improvements with regards to changes to our Finance IT systems; working closely with finance stakeholders, business leaders and IT teams to optimise the core systems and develop smarter ways of working recommending potential enhancements. Support Finance and business users in the building and running ad-hoc reports using Infor Query &Analysis 11.3,SUN SRS.SQL server, Tableau and Power BI Support the annual interim and final audits delivery from a finance systems perspective. Building and maintaining a good working relationship with NHG IT team and other suppliers to ensure that finance systems are fully embedded into the overall IT strategy To support reconciliation and interface process for the SUN and P2P accounting systems with other NHG systems with a focus on driving efficiency between Sun and other NHG system, as well as external systems and regularly reviewing their effectiveness. Support the setting of departmental delivery standards and provide training where required. Manage and mentor the finance systems analysts fostering a culture of continuous learning and professional development. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic , and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . Demonstrable experience of managing a finance IT system ; specifically a D365 accounting system Significant experience of implementing and maintaining a robust finance IT systems control environment Prior experience of working with large volumes of financial transactions on computerised financial systems. Hold or studying for a CCAB recognised accounting qualification with supporting CPD. Be a confident and experienced role model and leader, ensuring you reflect the values of the organisation. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London . We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date 25 August 2025. However, due to the urgency of the role interviews will be conducted on a rolling basis and may close earlier if we receive sufficient applications. Step 2: Successful candidates will be invited to interview and assessment This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 1131) Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £73,022 up to £85,000 for exceptional candidate per annum for 35 hours per week.
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 07, 2025
Contractor
We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Tenancy Enforcement Advisory Officer Applications are welcome from across all locations - Midlands, South and East This role is providing specialist advice across our Neighbourhood and Community team to enable them to deal with complex tenancy enforcement matters and tackle ASB. You will support key stakeholders internally and externally to manage ASB, hate crim, Community safety and breaches with clarity and confidence. The teamwork in a hybrid manner, so this will involve a mix of office and home-based working. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management. What you'll achieve Act as a specialist escalation point for high-risk or complex cases, applying your knowledge of legislation, policy, and good practice to offer tailored, proportionate recommendations and support. Your work will ensure that customers are safe, supported and our response to tenancy issues is informed and fair. What you'll bring Essential skills Demonstrable expertise in tenancy enforcement, anti-social behaviour, or safeguarding within a housing, legal or statutory agency context. In-depth knowledge of ASB legislation, tenancy law, safeguarding frameworks and enforcement tools. Strong casework skills including evidence gathering, risk assessment, impact evaluation, and report writing. Skilled communicator with the ability to explain complex decisions clearly, coach others, and build rapport across teams and agencies. Collaborative team player who can work at pace, balancing multiple priorities while maintaining high standards of professionalism and empathy. Ability to critically assess case risk and make proportionate, values-aligned recommendations. IT-literate and confident in using case management systems, MS Office tools, and performance data to inform decisions and continuous improvement. Commitment to Orbit s values, customer commitments and colleague behaviours, demonstrating respect, care and ambition in everything you do. Experience of providing advisory or specialist support to colleagues across a matrixed or dispersed organisation. Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Aug 07, 2025
Full time
We re building thriving communities as one of the UK s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Tenancy Enforcement Advisory Officer Applications are welcome from across all locations - Midlands, South and East This role is providing specialist advice across our Neighbourhood and Community team to enable them to deal with complex tenancy enforcement matters and tackle ASB. You will support key stakeholders internally and externally to manage ASB, hate crim, Community safety and breaches with clarity and confidence. The teamwork in a hybrid manner, so this will involve a mix of office and home-based working. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management. What you'll achieve Act as a specialist escalation point for high-risk or complex cases, applying your knowledge of legislation, policy, and good practice to offer tailored, proportionate recommendations and support. Your work will ensure that customers are safe, supported and our response to tenancy issues is informed and fair. What you'll bring Essential skills Demonstrable expertise in tenancy enforcement, anti-social behaviour, or safeguarding within a housing, legal or statutory agency context. In-depth knowledge of ASB legislation, tenancy law, safeguarding frameworks and enforcement tools. Strong casework skills including evidence gathering, risk assessment, impact evaluation, and report writing. Skilled communicator with the ability to explain complex decisions clearly, coach others, and build rapport across teams and agencies. Collaborative team player who can work at pace, balancing multiple priorities while maintaining high standards of professionalism and empathy. Ability to critically assess case risk and make proportionate, values-aligned recommendations. IT-literate and confident in using case management systems, MS Office tools, and performance data to inform decisions and continuous improvement. Commitment to Orbit s values, customer commitments and colleague behaviours, demonstrating respect, care and ambition in everything you do. Experience of providing advisory or specialist support to colleagues across a matrixed or dispersed organisation. Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management. Why Orbit? Choosing us means being rewarded in every sense. Here s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you re a student, graduate or experienced professional we ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We re proud to make a difference to people together. We re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
Aug 06, 2025
Full time
Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
As a Welfare Benefits Advisor, you'll protect tenancies and transform lives by ensuring residents access vital financial support. Your expertise will directly sustain our mission to provide quality, affordable homes across London.Through early intervention and advocacy, you'll empower vulnerable residents to maximise incomes and live well, embedding NHG's commitment to thriving communities. How you'll do it Deliver expert welfare benefits advice and tribunal representation, resolving complex cases to prevent homelessness and sustain tenancies. Secure charitable grants and partner referrals, boosting residents' financial resilience through tailored support. Drive proactive referrals by training operational teams on benefits systems and legislative changes. Juggle demanding caseloads with precision, meeting KPIs while adapting support to diverse needs. Shape tenancy sustainment strategies using resident insights, and lead community take-up campaigns for new benefits. Forge alliances with borough stakeholders and financial inclusion networks to amplify resident outcomes. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence .If not already qualified, there may be an expectation to study towards a professional qualification. We're seeking a Welfare Benefits Advisor who combines compassion with legislative expertise. You'll brin Experience delivering welfare benefits advice, including tribunal representation and current legislative knowledge. Proven ability to support vulnerable adults/diverse communities with income maximisation tactics (e.g., grant applications). Strong negotiation skills and expertise in social housing practices. Track record managing complex caseloads while meeting deadlines. Background in housing associations or advisory centres. Knowledge of Universal Credit migration processes. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation.You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Closing date is 15 August 2025 Step 2: Successful candidates will be asked to interview and assessment Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £41,150 to £45,723 per annum for 35 hours per week.
Aug 06, 2025
Full time
As a Welfare Benefits Advisor, you'll protect tenancies and transform lives by ensuring residents access vital financial support. Your expertise will directly sustain our mission to provide quality, affordable homes across London.Through early intervention and advocacy, you'll empower vulnerable residents to maximise incomes and live well, embedding NHG's commitment to thriving communities. How you'll do it Deliver expert welfare benefits advice and tribunal representation, resolving complex cases to prevent homelessness and sustain tenancies. Secure charitable grants and partner referrals, boosting residents' financial resilience through tailored support. Drive proactive referrals by training operational teams on benefits systems and legislative changes. Juggle demanding caseloads with precision, meeting KPIs while adapting support to diverse needs. Shape tenancy sustainment strategies using resident insights, and lead community take-up campaigns for new benefits. Forge alliances with borough stakeholders and financial inclusion networks to amplify resident outcomes. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation . Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence .If not already qualified, there may be an expectation to study towards a professional qualification. We're seeking a Welfare Benefits Advisor who combines compassion with legislative expertise. You'll brin Experience delivering welfare benefits advice, including tribunal representation and current legislative knowledge. Proven ability to support vulnerable adults/diverse communities with income maximisation tactics (e.g., grant applications). Strong negotiation skills and expertise in social housing practices. Track record managing complex caseloads while meeting deadlines. Background in housing associations or advisory centres. Knowledge of Universal Credit migration processes. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation.You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations . Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Closing date is 15 August 2025 Step 2: Successful candidates will be asked to interview and assessment Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Salary £41,150 to £45,723 per annum for 35 hours per week.
We're looking for an Antisocial Behaviour (ASB) Officer to join a Hosing Association in Poole and help shape how they manage and respond to antisocial behaviour across their diverse housing portfolio. Job title: ASB Officer Position: Permanent Location: Poole Salary: 34,788 per annum Working hours: Full time Responsibilities of an ASB Officer: Provide specialist advice and coaching to Housing Officers and Team Leaders on managing ASB cases using trauma-informed and person-centred approaches. Lead on complex ASB case management, including progressing legal action, preparing legal documentation, and attending court when needed. Monitor case quality through regular audits, supporting data reporting and ensuring systems are up to date. Collaborate with external partners such as police and community safety teams to prevent and respond to ASB in our communities. Requirements of an ASB Officer: Strong working knowledge of antisocial behaviour legislation, tenancy law, and enforcement processes. Experience in managing or supporting ASB cases in a housing or support setting. Ability to coach and influence others with excellent communication and training skills. Confident in using case management systems and analysing data to inform service delivery. Why Join Them? A competitive salary of 34,788 per annum Opportunities for professional development and training A chance to make a meaningful impact in local communities If you're interested in this ASB Officer role then please apply or contact (url removed)
Aug 05, 2025
Full time
We're looking for an Antisocial Behaviour (ASB) Officer to join a Hosing Association in Poole and help shape how they manage and respond to antisocial behaviour across their diverse housing portfolio. Job title: ASB Officer Position: Permanent Location: Poole Salary: 34,788 per annum Working hours: Full time Responsibilities of an ASB Officer: Provide specialist advice and coaching to Housing Officers and Team Leaders on managing ASB cases using trauma-informed and person-centred approaches. Lead on complex ASB case management, including progressing legal action, preparing legal documentation, and attending court when needed. Monitor case quality through regular audits, supporting data reporting and ensuring systems are up to date. Collaborate with external partners such as police and community safety teams to prevent and respond to ASB in our communities. Requirements of an ASB Officer: Strong working knowledge of antisocial behaviour legislation, tenancy law, and enforcement processes. Experience in managing or supporting ASB cases in a housing or support setting. Ability to coach and influence others with excellent communication and training skills. Confident in using case management systems and analysing data to inform service delivery. Why Join Them? A competitive salary of 34,788 per annum Opportunities for professional development and training A chance to make a meaningful impact in local communities If you're interested in this ASB Officer role then please apply or contact (url removed)
Hays Construction and Property
Woolston, Warrington
As a Housing Officer, you'll be the go-to person for tenants, partners and outside agencies, helping manage homes and building good relationships. You'll make sure neighbourhoods are safe and well cared for while ensuring all important goals are met. Your new role Manage property and tenancy issues, including tenancy sustainment and addressing breaches such as anti-social behaviour and unauthorised occupation. Conduct visits like tenancy audits, new tenancy checks, and evictions to ensure compliance and support tenants. Work closely with tenants, residents, and external partners to build positive relationships and promote independent living. Use neighbourhood data to identify risks and direct resources effectively to maintain safe, well-managed estates. Ensure compliance with legal, regulatory, and safeguarding responsibilities related to your property portfolio. Promote tenant engagement and satisfaction through clear communication and effective case management. What you'll need to succeed Experience in a similar housing/tenancy role. Good knowledge of housing legislation. Experience working with authorities such as local council/police enforcement. Full driving licence and valid business insurance. What you'll get in return Competitive hourly rates ( 20- 23) Option to be paid PAYE or Umbrella Hybrid work available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 04, 2025
Seasonal
As a Housing Officer, you'll be the go-to person for tenants, partners and outside agencies, helping manage homes and building good relationships. You'll make sure neighbourhoods are safe and well cared for while ensuring all important goals are met. Your new role Manage property and tenancy issues, including tenancy sustainment and addressing breaches such as anti-social behaviour and unauthorised occupation. Conduct visits like tenancy audits, new tenancy checks, and evictions to ensure compliance and support tenants. Work closely with tenants, residents, and external partners to build positive relationships and promote independent living. Use neighbourhood data to identify risks and direct resources effectively to maintain safe, well-managed estates. Ensure compliance with legal, regulatory, and safeguarding responsibilities related to your property portfolio. Promote tenant engagement and satisfaction through clear communication and effective case management. What you'll need to succeed Experience in a similar housing/tenancy role. Good knowledge of housing legislation. Experience working with authorities such as local council/police enforcement. Full driving licence and valid business insurance. What you'll get in return Competitive hourly rates ( 20- 23) Option to be paid PAYE or Umbrella Hybrid work available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Working for a social housing provider who is now going through a huge digital transformation in their data team. Your new role The Data Scientist will leverage data analytics to drive insights and improve the quality and efficiency of our housing services by cleaning and organising data. This role involves working closely with various stakeholders to extract, analyse, and interpret complex data sets to inform decision-making and policy development. What you'll need to succeed Data Integration & AnalysisCollect and analyse data from internal systems (tenancy, maintenance, finance) and external sources (e.g. census, public datasets). Data Preparation Clean, structure, and validate data to ensure accuracy and usability. Predictive Analytics Build models to forecast housing demand, rent arrears, and maintenance needs. Visualisation & Reporting: Create dashboards and reports to communicate insights to non-technical stakeholders. Performance Evaluation Assess the impact of housing initiatives and recommend improvements. Machine Learning Applications Use ML to optimise resource allocation, predict tenant behaviour, and automate processes like arrears risk scoring. Data Governance: Maintain data quality, security, and compliance with GDPR and other regulations. Stakeholder Collaboration Work with housing officers and managers to translate operational needs into data-driven solutions. What you'll get in return Room for progression Pension scheme Plus many more benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 03, 2025
Full time
Your new company Working for a social housing provider who is now going through a huge digital transformation in their data team. Your new role The Data Scientist will leverage data analytics to drive insights and improve the quality and efficiency of our housing services by cleaning and organising data. This role involves working closely with various stakeholders to extract, analyse, and interpret complex data sets to inform decision-making and policy development. What you'll need to succeed Data Integration & AnalysisCollect and analyse data from internal systems (tenancy, maintenance, finance) and external sources (e.g. census, public datasets). Data Preparation Clean, structure, and validate data to ensure accuracy and usability. Predictive Analytics Build models to forecast housing demand, rent arrears, and maintenance needs. Visualisation & Reporting: Create dashboards and reports to communicate insights to non-technical stakeholders. Performance Evaluation Assess the impact of housing initiatives and recommend improvements. Machine Learning Applications Use ML to optimise resource allocation, predict tenant behaviour, and automate processes like arrears risk scoring. Data Governance: Maintain data quality, security, and compliance with GDPR and other regulations. Stakeholder Collaboration Work with housing officers and managers to translate operational needs into data-driven solutions. What you'll get in return Room for progression Pension scheme Plus many more benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are now recruiting for a Housing Officer role in Liverpool! This role offers a hybrid working model and competitive hourly rates. Your new role Managing your own patch of general needs properties, delivering housing and tenancy management services across your area, including viewings, lettings, tenancy sign-ups, mutual exchanges, successions and abandonments Managing own caseloads of low/medium level anti-social behaviour and other tenancy breaches, gathering evidence, taking witness statements and drafting legal paperwork where required Managing incidents of neighbour nuisance, untidy gardens and other community issues Dealing with rent arrears and supporting tenancy sustainment & income maximisation Responding to general enquiries and complaints from customers or stakeholders Health & safety compliance, arranging access, carrying out property inspections, chasing repairs What you'll need to succeed Good experience in a housing/tenancy management role Good knowledge of housing legislation Full driving licence and business insurance What you'll get in return Competitive hourly pay Option to be paid PAYE or Umbrella Hybrid working model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 02, 2025
Seasonal
We are now recruiting for a Housing Officer role in Liverpool! This role offers a hybrid working model and competitive hourly rates. Your new role Managing your own patch of general needs properties, delivering housing and tenancy management services across your area, including viewings, lettings, tenancy sign-ups, mutual exchanges, successions and abandonments Managing own caseloads of low/medium level anti-social behaviour and other tenancy breaches, gathering evidence, taking witness statements and drafting legal paperwork where required Managing incidents of neighbour nuisance, untidy gardens and other community issues Dealing with rent arrears and supporting tenancy sustainment & income maximisation Responding to general enquiries and complaints from customers or stakeholders Health & safety compliance, arranging access, carrying out property inspections, chasing repairs What you'll need to succeed Good experience in a housing/tenancy management role Good knowledge of housing legislation Full driving licence and business insurance What you'll get in return Competitive hourly pay Option to be paid PAYE or Umbrella Hybrid working model What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed. Your new role Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures Completing health & safety and fire safety checks, updating and logging on system Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues Assisting tenants with benefit applications and ensuring income maximisation Completing and reviewing individualised support plans and risk assessments Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately Providing daily, weekly and monthly reports to the management team What you'll need to succeed Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice Experience of completing risk assessments/support planning Experience of managing and dealing with various ASB and other tenancy breaches Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications Driving licence with access to own vehicle and valid business insurance What you'll get in return Option to be paid PAYE or Umbrella Mileage reimbursement Temp to perm contract (6-month agency) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 02, 2025
Full time
We have an exciting opportunity to recruit a Tenancy Support Officer in the Wirral, working 37.5 hours per week from Monday to Friday.You will be responsible for delivering high-quality housing and tenancy management services across a designated patch, managing your own caseload of low/medium-level needs tenants (mental health, learning disabilities, substance/alcohol misuse). You will require a driving licence and valid business insurance to be considered for this role, ideally with an Enhanced DBS on the update service, but a new one can be carried out if needed. Your new role Overseeing voids and lettings, ensuring all paperwork and inspections are completed, and ensuring all rent and service charge arrears are resolved Dealing with various anti-social behaviour, safeguarding and other tenancy breaches promptly, ensuring adherence to internal procedures Completing health & safety and fire safety checks, updating and logging on system Acting as key point of contact for local communities, stakeholders, tenants and internal colleagues Assisting tenants with benefit applications and ensuring income maximisation Completing and reviewing individualised support plans and risk assessments Facilitating access to contractors as required and ensuring all health & safety concerns are addressed immediately Providing daily, weekly and monthly reports to the management team What you'll need to succeed Experience of working with vulnerable tenants, ideally within a supported housing setting, with a good knowledge and understanding of housing legislation and best practice Experience of completing risk assessments/support planning Experience of managing and dealing with various ASB and other tenancy breaches Understanding of welfare reform and ability to provide advice/assist with benefit queries and applications Driving licence with access to own vehicle and valid business insurance What you'll get in return Option to be paid PAYE or Umbrella Mileage reimbursement Temp to perm contract (6-month agency) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently recruiting for a Tenancy Enforcement Officer in the Liverpool area! Offering a hybrid working model and competitive hourly rates. Your new role Investigate complaints related to ASB, could be noise complaints, harassment, vandalism, other disruptive activities. Gather evidence and assess the situation to establish appropriate actions Provide support to victims, help navigate reporting processes and access to resources. Liaising with other agencies such as the police or social services Conducting enforcement activities to address and mitigate ASB involves issuing warnings, notices or taking legal action if needed. Work with community groups/ residents to make sure they are aware of community standards and promote a safe environment. Includes preventative measures and community-based strategies Collab with various stakeholders such as local authorities/law enforcement and housing associations to reduce asb with strategies for the community What you'll need to succeed Proven experience in an ASB Management of Tenancy Enforcement Officer role. Experience investigating ASB cases and gathering evidence, including witness statements. Experience representing in court Full driving licence and business insurance What you'll get in return Competitive hourly rate ( 21-24 per hour) Hybrid working model Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 02, 2025
Seasonal
We are currently recruiting for a Tenancy Enforcement Officer in the Liverpool area! Offering a hybrid working model and competitive hourly rates. Your new role Investigate complaints related to ASB, could be noise complaints, harassment, vandalism, other disruptive activities. Gather evidence and assess the situation to establish appropriate actions Provide support to victims, help navigate reporting processes and access to resources. Liaising with other agencies such as the police or social services Conducting enforcement activities to address and mitigate ASB involves issuing warnings, notices or taking legal action if needed. Work with community groups/ residents to make sure they are aware of community standards and promote a safe environment. Includes preventative measures and community-based strategies Collab with various stakeholders such as local authorities/law enforcement and housing associations to reduce asb with strategies for the community What you'll need to succeed Proven experience in an ASB Management of Tenancy Enforcement Officer role. Experience investigating ASB cases and gathering evidence, including witness statements. Experience representing in court Full driving licence and business insurance What you'll get in return Competitive hourly rate ( 21-24 per hour) Hybrid working model Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are now recruiting for the role of Neighbourhood Officer in Liverpool. This is a temporary role with a hybrid working model, and offers competitive pay rates. Your new role You will be responsible for your patch and act as key contact to deliver all housing management services applicable to your case load. Managing the general needs of your properties, ensuring the delivery of high-quality, housing and tenancy management frontline services. Investigating and managing cases of anti-social behaviour and safeguarding, including gathering evidence, using various legal remedies, serving notices and representing in court where required. Supporting the Income team with tenant arrears. Assisting with lettings and allocations. Dealing with other tenancy management matters and requests such as mutual exchanges, abandonments, successions, terminations and failures to allow access. Liaising with asset management teams and contractors to ensure repairs and maintenance requests are carried out in a timely manner. Acting as a main point of contact for customers, stakeholders and other external agencies in your area, responding to general enquiries or managing complaints. What you'll need to succeed Proven experience in a housing/tenancy management role within a social housing environment. Good knowledge and understanding of housing legislation and best practice. Experience of managing and investigating cases of anti-social behaviour and other tenancy breaches. Driving licence with access to own vehicle and valid business insurance. What you'll get in return Competitive hourly rates Option to be paid PAYE or Umbrella Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 02, 2025
Seasonal
We are now recruiting for the role of Neighbourhood Officer in Liverpool. This is a temporary role with a hybrid working model, and offers competitive pay rates. Your new role You will be responsible for your patch and act as key contact to deliver all housing management services applicable to your case load. Managing the general needs of your properties, ensuring the delivery of high-quality, housing and tenancy management frontline services. Investigating and managing cases of anti-social behaviour and safeguarding, including gathering evidence, using various legal remedies, serving notices and representing in court where required. Supporting the Income team with tenant arrears. Assisting with lettings and allocations. Dealing with other tenancy management matters and requests such as mutual exchanges, abandonments, successions, terminations and failures to allow access. Liaising with asset management teams and contractors to ensure repairs and maintenance requests are carried out in a timely manner. Acting as a main point of contact for customers, stakeholders and other external agencies in your area, responding to general enquiries or managing complaints. What you'll need to succeed Proven experience in a housing/tenancy management role within a social housing environment. Good knowledge and understanding of housing legislation and best practice. Experience of managing and investigating cases of anti-social behaviour and other tenancy breaches. Driving licence with access to own vehicle and valid business insurance. What you'll get in return Competitive hourly rates Option to be paid PAYE or Umbrella Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
Jul 30, 2025
Full time
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This Patch will contain managing a small travellers site, previous experience is welcomed This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. Key Requirements Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. How to Apply? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2025
Contractor
We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues. This Patch will contain managing a small travellers site, previous experience is welcomed This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery. Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs. Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices. Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues. Key Requirements Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections. Strong understanding of housing legislation, tenancy agreements, and landlord best practices. Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders. Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure. Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions. Passionate about delivering excellent landlord services and improving outcomes for residents. How to Apply? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
