Service Delivery Manager - Pod Lead, Charles River Development, Vice President page is loaded Service Delivery Manager - Pod Lead, Charles River Development, Vice President Apply locations London, England time type Full time posted on Posted Yesterday time left to apply End Date: October 5, 2025 (30+ days left to apply) job requisition id R-776379 Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. The Pod lead enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes. Role and Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD's Operations functions with specific reference to key strategic clients. The Pod Lead will work with Global and Regional Heads of Delivery, assure that operational control gates governing Project release into the Live environments are observed and escalate risks to the steering group and if necessary, executive management layer. The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River. This role will take responsibility for identifying opportunities for process improvement based on data and enhance reporting of the operations both internally and to senior client teams. This role works closely with the Global Operations Centre (GOC) to ensure availability of the Charles River IMS Platform and associated support services. Ensure Batch reporting for end-to-end daily reporting Focus on Responsibility for definition and monitoring and analysis of KPI. Identifying Improvements based on this data. SaaS Deployments. Various Available modules and general understanding of each of them. Data Platform and Services. Product Integration. Batch Processes. Start of day readiness. Support planning, priorities and issue management across the organistion End to end ownership and accountability of managing client environments Ownership of change management communications Operations Channel into Exec Management Daily updates. Escalation target for Operations and other delivery groups. Business Recovery Management Mobilisation of Major incident process from a CRD perspective. Take lead and drive on priority incidents for key clients. Process Improvement Identify Chronic issues. Recommend and collate ideas for improvement. Build business cases and drive for Recommendations to Actions Data Analysis Build and analyse reports to be shared with internal and external stakeholders Responsibility for support case hygiene and improving response and resolution time Provide guidance and oversight to Incident Management Ensure follow ups to major Incident management. Be a key point of contact for Incident Review and Management General Requirements Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred. Experience in Services / SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability to motivate staff in high pressure environments. Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills. Proven ability to partner with various internal departments to deliver superior customer service. Have an established successful Client Management and Support record of accomplishment. Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. Similar Jobs (2) Client Success Representative, Charles River Development, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago time left to apply End Date: October 5, 2025 (30+ days left to apply) Service Delivery Manager - Pod Lead, Charles River Development, Vice President locations London, England time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 2, 2025 (30+ days left to apply) About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Aug 09, 2025
Full time
Service Delivery Manager - Pod Lead, Charles River Development, Vice President page is loaded Service Delivery Manager - Pod Lead, Charles River Development, Vice President Apply locations London, England time type Full time posted on Posted Yesterday time left to apply End Date: October 5, 2025 (30+ days left to apply) job requisition id R-776379 Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. The Pod lead enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes. Role and Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD's Operations functions with specific reference to key strategic clients. The Pod Lead will work with Global and Regional Heads of Delivery, assure that operational control gates governing Project release into the Live environments are observed and escalate risks to the steering group and if necessary, executive management layer. The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River. This role will take responsibility for identifying opportunities for process improvement based on data and enhance reporting of the operations both internally and to senior client teams. This role works closely with the Global Operations Centre (GOC) to ensure availability of the Charles River IMS Platform and associated support services. Ensure Batch reporting for end-to-end daily reporting Focus on Responsibility for definition and monitoring and analysis of KPI. Identifying Improvements based on this data. SaaS Deployments. Various Available modules and general understanding of each of them. Data Platform and Services. Product Integration. Batch Processes. Start of day readiness. Support planning, priorities and issue management across the organistion End to end ownership and accountability of managing client environments Ownership of change management communications Operations Channel into Exec Management Daily updates. Escalation target for Operations and other delivery groups. Business Recovery Management Mobilisation of Major incident process from a CRD perspective. Take lead and drive on priority incidents for key clients. Process Improvement Identify Chronic issues. Recommend and collate ideas for improvement. Build business cases and drive for Recommendations to Actions Data Analysis Build and analyse reports to be shared with internal and external stakeholders Responsibility for support case hygiene and improving response and resolution time Provide guidance and oversight to Incident Management Ensure follow ups to major Incident management. Be a key point of contact for Incident Review and Management General Requirements Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred. Experience in Services / SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability to motivate staff in high pressure environments. Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills. Proven ability to partner with various internal departments to deliver superior customer service. Have an established successful Client Management and Support record of accomplishment. Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. Similar Jobs (2) Client Success Representative, Charles River Development, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago time left to apply End Date: October 5, 2025 (30+ days left to apply) Service Delivery Manager - Pod Lead, Charles River Development, Vice President locations London, England time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 2, 2025 (30+ days left to apply) About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Field Service Engineer, Water Treatment Plant On Target Earnings £40,000+ Basic Salary £32,000 Company Car / Van Opportunity to Earn Overtime Pension Life Assurance Tablet, Smartphone 25 Days Holiday The Role - Field Service Engineer, Water Treatment Plant Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer responsible for: The planned preventative maintenance, service and breakdown repair of cutting edge systems Once fully trained, you will also provide after sales technical and commercial support You will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation as required Your Background - Field Service Engineer, Water Treatment Plant Suitable candidates for this exciting role will need: Qualification in mechanical engineering A background working as a service engineer or a maintenance engineer on mechanical systems A full UK driving licence is required Experience of pumps, valves, pipes etc The Company - Field Service Engineer, Water Treatment Plant A leading manufacturer of industrial pumps Innovative leading supplier of industrial solutions, providing a comprehensive range of high technology systems Trusted by both the private sector and local authorities, offering them cutting edge solutions Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Aug 09, 2025
Full time
Field Service Engineer, Water Treatment Plant On Target Earnings £40,000+ Basic Salary £32,000 Company Car / Van Opportunity to Earn Overtime Pension Life Assurance Tablet, Smartphone 25 Days Holiday The Role - Field Service Engineer, Water Treatment Plant Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer responsible for: The planned preventative maintenance, service and breakdown repair of cutting edge systems Once fully trained, you will also provide after sales technical and commercial support You will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation as required Your Background - Field Service Engineer, Water Treatment Plant Suitable candidates for this exciting role will need: Qualification in mechanical engineering A background working as a service engineer or a maintenance engineer on mechanical systems A full UK driving licence is required Experience of pumps, valves, pipes etc The Company - Field Service Engineer, Water Treatment Plant A leading manufacturer of industrial pumps Innovative leading supplier of industrial solutions, providing a comprehensive range of high technology systems Trusted by both the private sector and local authorities, offering them cutting edge solutions Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Location: Leeds/London - Hybrid Job Title: Technical Subject Matter Expert Job Type: Full time About Us: Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization. Key Responsibilities: Technical Expertise & Advisory: Act as a technical expert and advisor on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions. Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery. Develop and maintain strong technical relationships with key stakeholders, partners, and vendors. Innovation & Execution: Support the introduction of new technologies and services by working with other stakeholders to build test environments and proof of concepts Provide technical validation and support for sales efforts, proof-of-value engagements, and solution demonstrations. Cross-Functional Collaboration: Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes. Serve as a liaison between technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders Continuous Improvement: Identify opportunities for process improvements and drive innovation in existing services. Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading-edge. Key Qualifications and Experience: Demonstrable backgroundin technical roles, with experience in enterprise architecture, IT strategy, or technical consulting. Proven track record of engaging with enterprise clients in a technical advisory capacity. Experience working with managed service providers (MSPs), system integrators, or technology vendors is preferred. Solid understanding of technology financial models and cost optimization strategies. Skills & Competencies: Strong technical acumen with excellent problem-solving abilities. Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders. Ability to work collaboratively across teams and drive alignment towards common goals. Strategic thinker with a focus on execution and results. Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications in technology platforms such as: Rubrik, Nutanix, VMware, Zerto, AWS, Azure, Pure Storage What We Offer: Hybrid working options for flexibility Regular team-building and off-site company events. A dynamic, inclusive, and collaborative work environment At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Aug 09, 2025
Full time
Location: Leeds/London - Hybrid Job Title: Technical Subject Matter Expert Job Type: Full time About Us: Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization. Key Responsibilities: Technical Expertise & Advisory: Act as a technical expert and advisor on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions. Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery. Develop and maintain strong technical relationships with key stakeholders, partners, and vendors. Innovation & Execution: Support the introduction of new technologies and services by working with other stakeholders to build test environments and proof of concepts Provide technical validation and support for sales efforts, proof-of-value engagements, and solution demonstrations. Cross-Functional Collaboration: Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes. Serve as a liaison between technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders Continuous Improvement: Identify opportunities for process improvements and drive innovation in existing services. Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading-edge. Key Qualifications and Experience: Demonstrable backgroundin technical roles, with experience in enterprise architecture, IT strategy, or technical consulting. Proven track record of engaging with enterprise clients in a technical advisory capacity. Experience working with managed service providers (MSPs), system integrators, or technology vendors is preferred. Solid understanding of technology financial models and cost optimization strategies. Skills & Competencies: Strong technical acumen with excellent problem-solving abilities. Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders. Ability to work collaboratively across teams and drive alignment towards common goals. Strategic thinker with a focus on execution and results. Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications in technology platforms such as: Rubrik, Nutanix, VMware, Zerto, AWS, Azure, Pure Storage What We Offer: Hybrid working options for flexibility Regular team-building and off-site company events. A dynamic, inclusive, and collaborative work environment At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Field Service Engineer, Water Treatment Plant On Target Earnings £40,000+ Basic Salary £32,000 Company Car / Van Opportunity to Earn Overtime Pension Life Assurance Tablet, Smartphone 25 Days Holiday The Role - Field Service Engineer, Water Treatment Plant Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Mechanical Field Service Engineer responsible for: The planned preventative maintenance, service and breakdown repair of cutting edge systems Once fully trained, you will also provide after sales technical and commercial support You will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation as required Your Background - Field Service Engineer, Water Treatment Plant Suitable candidates for this exciting role will need: Qualification in mechanical engineering A background working as a service engineer or a maintenance engineer on mechanical systems A full UK driving licence is required Experience of pumps, valves, pipes etc The Company - Field Service Engineer, Water Treatment Plant A leading manufacturer of industrial pumps Innovative leading supplier of industrial solutions, providing a comprehensive range of high technology systems Trusted by both the private sector and local authorities, offering them cutting edge solutions Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Aug 09, 2025
Full time
Field Service Engineer, Water Treatment Plant On Target Earnings £40,000+ Basic Salary £32,000 Company Car / Van Opportunity to Earn Overtime Pension Life Assurance Tablet, Smartphone 25 Days Holiday The Role - Field Service Engineer, Water Treatment Plant Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Mechanical Field Service Engineer responsible for: The planned preventative maintenance, service and breakdown repair of cutting edge systems Once fully trained, you will also provide after sales technical and commercial support You will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation as required Your Background - Field Service Engineer, Water Treatment Plant Suitable candidates for this exciting role will need: Qualification in mechanical engineering A background working as a service engineer or a maintenance engineer on mechanical systems A full UK driving licence is required Experience of pumps, valves, pipes etc The Company - Field Service Engineer, Water Treatment Plant A leading manufacturer of industrial pumps Innovative leading supplier of industrial solutions, providing a comprehensive range of high technology systems Trusted by both the private sector and local authorities, offering them cutting edge solutions Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Field Service Engineer, Medical Systems Overall Earnings of £60,000 Including Overtime Overtime Paid Door-to-Door After 8 Hours Per Day Basic Salary £40,000 to £46,000 Company Car / Van Overtime Commission Pension 25 Days Holiday Plus 8 Public Holidays Tablet and smartphone Fuel Card Life Assurance Private Medical Insurance This is home-based field service role that will involve working ten hour days on a 4 day on, 4 day off rotation The Role - Field Service Engineer, Medical Systems Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Carrying out planned preventative maintenance, service and breakdown repair of medical systems Once fully trained, you will also provide after sales technical and commercial support Working within the healthcare market, you will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation required by this highly regulated sector Your Background - Field Service Engineer, Medical Systems Suitable candidates for this exciting role will need the demonstrate the following: NVQ, City & Guilds, ONC or higher in an Electrical or Electronics qualification A background working as a service engineer or a technical support engineer on electromechnical or electronics systems Any experience of sectors such as the following would be welcomed: -medical systems -laboratory equipment -biomedical equipment -water purification systems -pharmaceutical device -ex-forces engineering -electro-mechanical field service -water treatment equipment -electronics service A full UK driving licence The Company - Field Service Engineer, Medical Systems Innovative leading supplier of healthcare solutions Trusted by both the private sector and the NHS to operate and maintain medical systems Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers Excellent manufacturer's training on state of the art medical systems Opportunity to develop your career within the healthcare engineering sector This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Aug 09, 2025
Full time
Field Service Engineer, Medical Systems Overall Earnings of £60,000 Including Overtime Overtime Paid Door-to-Door After 8 Hours Per Day Basic Salary £40,000 to £46,000 Company Car / Van Overtime Commission Pension 25 Days Holiday Plus 8 Public Holidays Tablet and smartphone Fuel Card Life Assurance Private Medical Insurance This is home-based field service role that will involve working ten hour days on a 4 day on, 4 day off rotation The Role - Field Service Engineer, Medical Systems Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Carrying out planned preventative maintenance, service and breakdown repair of medical systems Once fully trained, you will also provide after sales technical and commercial support Working within the healthcare market, you will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation required by this highly regulated sector Your Background - Field Service Engineer, Medical Systems Suitable candidates for this exciting role will need the demonstrate the following: NVQ, City & Guilds, ONC or higher in an Electrical or Electronics qualification A background working as a service engineer or a technical support engineer on electromechnical or electronics systems Any experience of sectors such as the following would be welcomed: -medical systems -laboratory equipment -biomedical equipment -water purification systems -pharmaceutical device -ex-forces engineering -electro-mechanical field service -water treatment equipment -electronics service A full UK driving licence The Company - Field Service Engineer, Medical Systems Innovative leading supplier of healthcare solutions Trusted by both the private sector and the NHS to operate and maintain medical systems Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers Excellent manufacturer's training on state of the art medical systems Opportunity to develop your career within the healthcare engineering sector This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Senior Solutions Architect - AWS, AWS Finland & Baltics Job ID: AWS EMEA SARL (Finland Branch) Are you passionate about cloud technology and helping customers innovate? Join our AWS Solutions Architecture team in Finland and empower large enterprises across industries to innovate at speed and scale with cloud technologies. Solutions Architects work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organizations at all stages of cloud adoption. Solutions Architects are responsible for creating and presenting technical content and sharing best practices. They work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. They help customers validate their initiatives from ideation to proof of concept. Solutions Architects lead activities such as architecture reviews, white-boarding sessions, demos and technical workshops. They collaborate with other teams such as account management, professional services, industry experts, support, service teams and the AWS partner ecosystem. Amongst others you will be part of design and building reference architectures, proof of concepts and deploying workloads on AWS. Deliver thought leadership and recommendations on cloud architecture, migration, modernization and operation. Build strong technical relationships acting as the voice of the customer internally to influence AWS service roadmaps. Come build the future with us. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - Hands-on experience in designing and implementing AI / Data architectures for large scale enterprise environments. - Background in Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps across industries. - Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience - Experience in managing complex sales processes with both technical and non-technical stakeholders - Demonstrated ability to think strategically about business, product and technical challenges PREFERRED QUALIFICATIONS - Working knowledge of software development practices and technologies highly desired - AWS Certifications - Finnish or Estonian business level communication skills written and verbal Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 09, 2025
Full time
Senior Solutions Architect - AWS, AWS Finland & Baltics Job ID: AWS EMEA SARL (Finland Branch) Are you passionate about cloud technology and helping customers innovate? Join our AWS Solutions Architecture team in Finland and empower large enterprises across industries to innovate at speed and scale with cloud technologies. Solutions Architects work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organizations at all stages of cloud adoption. Solutions Architects are responsible for creating and presenting technical content and sharing best practices. They work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. They help customers validate their initiatives from ideation to proof of concept. Solutions Architects lead activities such as architecture reviews, white-boarding sessions, demos and technical workshops. They collaborate with other teams such as account management, professional services, industry experts, support, service teams and the AWS partner ecosystem. Amongst others you will be part of design and building reference architectures, proof of concepts and deploying workloads on AWS. Deliver thought leadership and recommendations on cloud architecture, migration, modernization and operation. Build strong technical relationships acting as the voice of the customer internally to influence AWS service roadmaps. Come build the future with us. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - Hands-on experience in designing and implementing AI / Data architectures for large scale enterprise environments. - Background in Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps across industries. - Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience - Experience in managing complex sales processes with both technical and non-technical stakeholders - Demonstrated ability to think strategically about business, product and technical challenges PREFERRED QUALIFICATIONS - Working knowledge of software development practices and technologies highly desired - AWS Certifications - Finnish or Estonian business level communication skills written and verbal Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior Cloud Operations Architect, ES - EMEA Job ID: AWS EMEA SARL (Belgium Branch) - G97 Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Cloud Operations Architect drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. As a Sr.Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The Sr.Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment External customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment PREFERRED QUALIFICATIONS - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP - Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc. - Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 09, 2025
Full time
Senior Cloud Operations Architect, ES - EMEA Job ID: AWS EMEA SARL (Belgium Branch) - G97 Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Cloud Operations Architect drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises. As a Sr.Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The Sr.Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Key job responsibilities You'll advise on solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning Solve a variety of problems across different customers as they migrate their workloads to the cloud About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment External customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environment PREFERRED QUALIFICATIONS - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc. - Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP - Previous experience as a Software Engineer, Developer, Solution Architect, DevOps Engineer, etc. - Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We are looking for a highly organised and proactive Service Co-Ordinator to join our dynamic Aftersales team. This is a fast-paced and pivotal role where you will lead and empower a team of site and field-based engineers. You'll be instrumental in coordinating equipment repairs, fostering strong relationships with customers and site managers, and meticulously managing engineer workloads to ensure all maintenance is completed on time and to the highest standards. The ideal candidate will thrive in a busy service office environment, ideally bringing experience from the Material Handling Equipment (MHE) industry. Your exceptional attention to detail, passion for delivering outstanding customer service, and ability to navigate daily challenges with a solution-oriented approach will be crucial for success in this role. Key Responsibilities As our Service Co-Ordinator, you will be responsible for: Team Leadership & Coordination: Leading and mentoring a team of Field Based Engineers and Site Engineering Team Leaders. Collaborating with other members of the Aftersales Team to efficiently coordinate engineer deployments. Customer & Stakeholder Liaison: Serving as a primary contact for customer site managers, arranging engineer attendance for breakdowns, maintenance, and servicing. Working collaboratively with all other departments within the business to ensure seamless operations. Operational Management & Administration: Arranging and overseeing the repair of material handling equipment. Managing engineer workloads effectively to maximise efficiency and service quality. Placing and processing orders with suppliers and other dealers within our network. Processing engineers' job sheets in preparation for invoicing. Producing accurate quotations for repairs and additional required work. Processing warranty claims efficiently. Compiling various operational and performance reports. Assisting with answering out-of-hours customer calls on a rota basis. Undertaking any additional tasks as required to meet the evolving needs of the business or our customers. Ensuring all engineer works are completed and processed in line with month-end procedures. What You'll Bring To excel in this role, you will possess a blend of essential skills, experience, and personal attributes: Essential Skills & Experience Proven experience working in a fast-paced, reactive, customer service environment. Prior experience in a leadership or coordination role, preferably managing a team of technical staff or engineers. Ideally, experience within the Material Handling Equipment (MHE) industry or a similar field that involves service coordination and engineering support. Communication: Excellent communication skills, both written and verbal, including a confident, friendly, and professional telephone manner. Organisation & Problem-Solving: Exceptional organisational and prioritisation skills with a strong ability to multi-task effectively. High level of attention to detail in all tasks. Ability to work well under pressure and consistently meet deadlines. A proactive approach with the ability to work off your own initiative and overcome day-to-day challenges. Technical Proficiency: Well-developed IT skills, including strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Teamwork: Ability to work well within a team, with a flexible approach to workload and a collaborative spirit. What We Offer We value our employees and offer a comprehensive benefits package designed to support your well-being and career growth: Generous Holiday: Up to 27 days holiday (plus bank holidays), depending on length of service. Life Assurance: 2 x basic salary death in service payment, payable to your nominated recipient. Healthcare: Health care cash plan covering costs towards dental treatment, NHS prescriptions, annual health checks, and more. Benefits Platform: Access to discounts on major supermarket shops, high street vendors, holidays, and gym memberships. Employee Assistance Programme (EAP): Confidential support for personal and work-related issues. Learning & Development: Ongoing training and exciting career opportunities. Cycle to Work Scheme: Promote a healthier commute. Long Service Awards: Recognising commitment at 10, 20, and 30 years. Life Event Day: A special day off for significant life events like getting married, moving home, or graduating. How to Apply If you're a motivated and experienced Service Co-Ordinator looking for a challenging yet rewarding role within a leading UK company, we encourage you to apply! Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
Aug 09, 2025
Full time
We are looking for a highly organised and proactive Service Co-Ordinator to join our dynamic Aftersales team. This is a fast-paced and pivotal role where you will lead and empower a team of site and field-based engineers. You'll be instrumental in coordinating equipment repairs, fostering strong relationships with customers and site managers, and meticulously managing engineer workloads to ensure all maintenance is completed on time and to the highest standards. The ideal candidate will thrive in a busy service office environment, ideally bringing experience from the Material Handling Equipment (MHE) industry. Your exceptional attention to detail, passion for delivering outstanding customer service, and ability to navigate daily challenges with a solution-oriented approach will be crucial for success in this role. Key Responsibilities As our Service Co-Ordinator, you will be responsible for: Team Leadership & Coordination: Leading and mentoring a team of Field Based Engineers and Site Engineering Team Leaders. Collaborating with other members of the Aftersales Team to efficiently coordinate engineer deployments. Customer & Stakeholder Liaison: Serving as a primary contact for customer site managers, arranging engineer attendance for breakdowns, maintenance, and servicing. Working collaboratively with all other departments within the business to ensure seamless operations. Operational Management & Administration: Arranging and overseeing the repair of material handling equipment. Managing engineer workloads effectively to maximise efficiency and service quality. Placing and processing orders with suppliers and other dealers within our network. Processing engineers' job sheets in preparation for invoicing. Producing accurate quotations for repairs and additional required work. Processing warranty claims efficiently. Compiling various operational and performance reports. Assisting with answering out-of-hours customer calls on a rota basis. Undertaking any additional tasks as required to meet the evolving needs of the business or our customers. Ensuring all engineer works are completed and processed in line with month-end procedures. What You'll Bring To excel in this role, you will possess a blend of essential skills, experience, and personal attributes: Essential Skills & Experience Proven experience working in a fast-paced, reactive, customer service environment. Prior experience in a leadership or coordination role, preferably managing a team of technical staff or engineers. Ideally, experience within the Material Handling Equipment (MHE) industry or a similar field that involves service coordination and engineering support. Communication: Excellent communication skills, both written and verbal, including a confident, friendly, and professional telephone manner. Organisation & Problem-Solving: Exceptional organisational and prioritisation skills with a strong ability to multi-task effectively. High level of attention to detail in all tasks. Ability to work well under pressure and consistently meet deadlines. A proactive approach with the ability to work off your own initiative and overcome day-to-day challenges. Technical Proficiency: Well-developed IT skills, including strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Teamwork: Ability to work well within a team, with a flexible approach to workload and a collaborative spirit. What We Offer We value our employees and offer a comprehensive benefits package designed to support your well-being and career growth: Generous Holiday: Up to 27 days holiday (plus bank holidays), depending on length of service. Life Assurance: 2 x basic salary death in service payment, payable to your nominated recipient. Healthcare: Health care cash plan covering costs towards dental treatment, NHS prescriptions, annual health checks, and more. Benefits Platform: Access to discounts on major supermarket shops, high street vendors, holidays, and gym memberships. Employee Assistance Programme (EAP): Confidential support for personal and work-related issues. Learning & Development: Ongoing training and exciting career opportunities. Cycle to Work Scheme: Promote a healthier commute. Long Service Awards: Recognising commitment at 10, 20, and 30 years. Life Event Day: A special day off for significant life events like getting married, moving home, or graduating. How to Apply If you're a motivated and experienced Service Co-Ordinator looking for a challenging yet rewarding role within a leading UK company, we encourage you to apply! Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
Global Recruitment Services Ltd
Burton-on-trent, Staffordshire
We are currently looking for an Electrical Design Engineer to work for one of our clients in Burton on Trent The client is a market-leading manufacturer of specialist equipment to a range of industry sectors including heavy engineering and aerospace. The role will involve the design and engineering of control and safety management systems required as part of the client s products The main responsibilities will include the following:- Electrical design and development of a range of projects, starting from the initial design, working to customer specifications', preparing designs for manufacture and seeing the product through to completion. Design and develop new products as required to meet customers specification and to see them through to completion Specification, component selection, design calculations as appropriate to requirements Design and develop enhancements to the existing product range. Support technical sales and manufacturing and test departments where required The production of technical documentation as required, including drawings and bills of materials etc Ensure products meet mandatory legislation and customer specific legislation. Applicants must be experienced Electrical Design Engineers with a proven track record in any if not all of the following: - Electrical design Production of electric schematic diagrams Electrical control design Design experience of electrical control systems / control panels and wiring schematics Knowledge of electrical design Applications will be considered from a range of experience, from newly qualified to more experienced senior level although all candidates must be qualified to a minimum of HNC level although a degree qualification is preferred. It is essential that applicants have experience of EPlan design software or similar. Global Recruitment Services Ltd are a Recruitment Business based in the Midlands For more information and to apply please email your CV to us.
Aug 09, 2025
Full time
We are currently looking for an Electrical Design Engineer to work for one of our clients in Burton on Trent The client is a market-leading manufacturer of specialist equipment to a range of industry sectors including heavy engineering and aerospace. The role will involve the design and engineering of control and safety management systems required as part of the client s products The main responsibilities will include the following:- Electrical design and development of a range of projects, starting from the initial design, working to customer specifications', preparing designs for manufacture and seeing the product through to completion. Design and develop new products as required to meet customers specification and to see them through to completion Specification, component selection, design calculations as appropriate to requirements Design and develop enhancements to the existing product range. Support technical sales and manufacturing and test departments where required The production of technical documentation as required, including drawings and bills of materials etc Ensure products meet mandatory legislation and customer specific legislation. Applicants must be experienced Electrical Design Engineers with a proven track record in any if not all of the following: - Electrical design Production of electric schematic diagrams Electrical control design Design experience of electrical control systems / control panels and wiring schematics Knowledge of electrical design Applications will be considered from a range of experience, from newly qualified to more experienced senior level although all candidates must be qualified to a minimum of HNC level although a degree qualification is preferred. It is essential that applicants have experience of EPlan design software or similar. Global Recruitment Services Ltd are a Recruitment Business based in the Midlands For more information and to apply please email your CV to us.
Senior Pre-Sales Systems Engineer, (Enterprise Acquisition) UK London, United Kingdom; Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE In this role, you'll: Develop an exhaustive understanding of what drives a customer's business and what motivates their decision making Passionately bring to light the advantages of a Pure Storage solution Refine sales strategy and tactics, taking command of technical responsibilities Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces Take control of evaluations and benchmarks, system configurations, and system installations Build and deliver technical product and architecture presentations with vigour to customers and lock in the technical win with clients and prospective accounts Capture requirements and translate Customer's business needs into innovative solutions to accelerate their growth and capacity Author responses to RFI & RFPs Seek out and spur new opportunities for interoperability, functional, and performance testing/validation Promote mutual roadmap and planning exchanges Liaise with product and technical marketing to produce materials (i.e. white papers, web presentations) that support overall alliance plans and objectives Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning Move with market trends and competitive landscape to promote thought leadership within our organisation WHAT YOU'LL NEED TO BRING TO THIS ROLE You will be based in Staines or London. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need. Pre-sales experience is required 5-10 years minimum experience supporting the sales of enterprise storage, networking or systems solutions to a combination of large enterprise accounts and datacenters Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions Prior experience in targeting new prospects and converting them into clients Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) UNIX OS, NFS file systems and UNIX distributed network environment Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking Professional Business Level , English verbal and written language skills BS in CS, EE or other technical degree and/or equivalent experience Familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, NoSQL alternatives) Application knowledge is highly desirable WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Create a Job Alert Interested in building your career at Pure Storage? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you able to be in the office a minimum of 3 days a week? Select
Aug 09, 2025
Full time
Senior Pre-Sales Systems Engineer, (Enterprise Acquisition) UK London, United Kingdom; Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE In this role, you'll: Develop an exhaustive understanding of what drives a customer's business and what motivates their decision making Passionately bring to light the advantages of a Pure Storage solution Refine sales strategy and tactics, taking command of technical responsibilities Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces Take control of evaluations and benchmarks, system configurations, and system installations Build and deliver technical product and architecture presentations with vigour to customers and lock in the technical win with clients and prospective accounts Capture requirements and translate Customer's business needs into innovative solutions to accelerate their growth and capacity Author responses to RFI & RFPs Seek out and spur new opportunities for interoperability, functional, and performance testing/validation Promote mutual roadmap and planning exchanges Liaise with product and technical marketing to produce materials (i.e. white papers, web presentations) that support overall alliance plans and objectives Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning Move with market trends and competitive landscape to promote thought leadership within our organisation WHAT YOU'LL NEED TO BRING TO THIS ROLE You will be based in Staines or London. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need. Pre-sales experience is required 5-10 years minimum experience supporting the sales of enterprise storage, networking or systems solutions to a combination of large enterprise accounts and datacenters Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions Prior experience in targeting new prospects and converting them into clients Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) UNIX OS, NFS file systems and UNIX distributed network environment Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking Professional Business Level , English verbal and written language skills BS in CS, EE or other technical degree and/or equivalent experience Familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, NoSQL alternatives) Application knowledge is highly desirable WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Create a Job Alert Interested in building your career at Pure Storage? Get future opportunities sent straight to your email. 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Company Description Location: UK (Office-Based or Remote) Department: Energy & Industrial Facilities Reports to: UK Engineering Director & Divisional Director (Energy) Powering the Energy Transition Across the UK & Ireland Ayesa is at the forefront of renewable energy and transmission engineering across global markets. As we rapidly expand our T&D and renewables portfolio in the UK & Ireland, we're looking for an experienced and commercially focused Associate Director to manage and drive delivery of multidisciplinary power infrastructure projects-from wind farms to substations. This is an exciting opportunity to step into a high-impact, client-facing role where technical excellence meets strategic growth. Position As an Associate Director , you'll act as the local technical and commercial anchor for medium to large-scale renewable and grid connection projects. You'll coordinate cross-functional teams, manage relationships with DNOs and National Grid, and drive successful project delivery from concept to commissioning. What You'll Be Doing • ️ Lead Design & Delivery of Wind Farms, Solar PV, and HV Grid Connections • Oversee Substation, Overhead Line, and Underground Cable Engineering • Interface with National Grid & DNOs to Ensure Grid Code Compliance • Manage Project Budgets, Schedules, Risks, and Technical Reviews • Drive Business Development Activities and Meet BD Bonus Targets • Coordinate Multidisciplinary Internal & External Teams Across Regions • Report to Regional and Divisional Leadership for Delivery & Strategic Alignment Requirements What You Bring Experience & Qualifications: • BEng/MEng in Electrical Engineering • 10-15+ years in HV Networks, Substations, or T&D Infrastructure • At least 5 years of direct UK Grid experience (National Grid / DNO engagement) • Proven track record of managing full project lifecycle (EPC, Utility or Consultancy setting) Skills & Strengths: • Deep understanding of UK Grid Codes and Power Systems • Commercially astute with sales and proposal experience • Strong leadership and coordination skills across technical and non-technical teams • Confident communicator with clients, stakeholders, and regulatory bodies • Willingness and ability to travel across the UK, Ireland, and occasionally to Spain or other Ayesa locations Other information What's In It for You Competitive Salary & Performance-Based Bonuses Hybrid Work Model (2-3 days from home) Flexible Hours 37.5 per week (Core: 10am-4pm Mon-Thu, 10am-3pm Fri) Professional Development and Chartership Support Employee Assistance Programme (EAP) Sustainability & Innovation-Focused Culture Generous Annual Leave with Additional Days Based on Service We're Inclusive by Design Ayesa is proud to be an equal opportunity employer. We value and celebrate diversity in all its forms, including but not limited to age, disability, gender identity, race, religion or belief, sex, sexual orientation, and socio-economic background or neurodiversity. We believe that a diverse workforce fosters innovation and stronger outcomes. We are committed to inclusive hiring practices, providing reasonable adjustments for applicants and employees with disabilities, and ensuring equal access to opportunities for learning, development, and progression across our organisation.
Aug 09, 2025
Full time
Company Description Location: UK (Office-Based or Remote) Department: Energy & Industrial Facilities Reports to: UK Engineering Director & Divisional Director (Energy) Powering the Energy Transition Across the UK & Ireland Ayesa is at the forefront of renewable energy and transmission engineering across global markets. As we rapidly expand our T&D and renewables portfolio in the UK & Ireland, we're looking for an experienced and commercially focused Associate Director to manage and drive delivery of multidisciplinary power infrastructure projects-from wind farms to substations. This is an exciting opportunity to step into a high-impact, client-facing role where technical excellence meets strategic growth. Position As an Associate Director , you'll act as the local technical and commercial anchor for medium to large-scale renewable and grid connection projects. You'll coordinate cross-functional teams, manage relationships with DNOs and National Grid, and drive successful project delivery from concept to commissioning. What You'll Be Doing • ️ Lead Design & Delivery of Wind Farms, Solar PV, and HV Grid Connections • Oversee Substation, Overhead Line, and Underground Cable Engineering • Interface with National Grid & DNOs to Ensure Grid Code Compliance • Manage Project Budgets, Schedules, Risks, and Technical Reviews • Drive Business Development Activities and Meet BD Bonus Targets • Coordinate Multidisciplinary Internal & External Teams Across Regions • Report to Regional and Divisional Leadership for Delivery & Strategic Alignment Requirements What You Bring Experience & Qualifications: • BEng/MEng in Electrical Engineering • 10-15+ years in HV Networks, Substations, or T&D Infrastructure • At least 5 years of direct UK Grid experience (National Grid / DNO engagement) • Proven track record of managing full project lifecycle (EPC, Utility or Consultancy setting) Skills & Strengths: • Deep understanding of UK Grid Codes and Power Systems • Commercially astute with sales and proposal experience • Strong leadership and coordination skills across technical and non-technical teams • Confident communicator with clients, stakeholders, and regulatory bodies • Willingness and ability to travel across the UK, Ireland, and occasionally to Spain or other Ayesa locations Other information What's In It for You Competitive Salary & Performance-Based Bonuses Hybrid Work Model (2-3 days from home) Flexible Hours 37.5 per week (Core: 10am-4pm Mon-Thu, 10am-3pm Fri) Professional Development and Chartership Support Employee Assistance Programme (EAP) Sustainability & Innovation-Focused Culture Generous Annual Leave with Additional Days Based on Service We're Inclusive by Design Ayesa is proud to be an equal opportunity employer. We value and celebrate diversity in all its forms, including but not limited to age, disability, gender identity, race, religion or belief, sex, sexual orientation, and socio-economic background or neurodiversity. We believe that a diverse workforce fosters innovation and stronger outcomes. We are committed to inclusive hiring practices, providing reasonable adjustments for applicants and employees with disabilities, and ensuring equal access to opportunities for learning, development, and progression across our organisation.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are looking for a Senior Partner Solutions Engineer to join our partnerships team. This role will lead technical engagements with solution and product partners, identifying growth opportunities and executing plans that deliver business impact. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of Vercel's products and build strong technical relationships. A key focus in this role will be growing Vercel's enterprise ecommerce partnerships and customer base. Prior experience building and shipping ecommerce applications with Next.js and Vercel is preferred. This role will serve as a developer advocate for Vercel and Next.js across solution and product partners and function as the subject matter expert for these teams. You will advocate best practices, deliver technical workshops, publish guides, and inspire partners through demos, enablements, and live events. Partner Solution Engineers require a strong web development background, especially in frontend development, cloud infrastructure, networking, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with product champions, users, and executives. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Serve as a subject matter expert and strategic advisor to key partners, engineering leadership, and stakeholders. Identify strategic opportunities for partnership collaboration and execute projects to deliver business outcomes. Align technical roadmaps, integrations, and ecosystem strategies with partners and Vercel's teams. Create and deliver technical enablement on Next.js and Vercel best practices. Support partner engineering teams in building and launching frontend applications on Vercel. Collaborate closely with sales teams and provide technical support to prospects and customers. Perform technical audits of frontend applications to optimize performance and user experience. Build Next.js templates and demos that showcase partner product integrations and demonstrate the value of Vercel and Next.js. Present technical workshops and demonstrations at in-person events, conferences, and live webinars. Champion DevRel initiatives including content creation, training, and community engagement for partners. About You: You are passionate about building first-class user experiences on the web. You have a strong understanding of web architecture, frontend development, and serverless computing. You have 4+ years of experience as a solutions engineer advising or consulting engineering teams. You have 6+ years of experience building and launching frontend applications using Next.js or React. You have built and launched digital storefronts that integrated enterprise ecommerce platforms. You are experienced in developer relations, from training sessions and talks to producing technical content. You have a results-driven mindset and are experienced working in a fast-paced environment. You are comfortable working with remote, globally distributed cross-functional teams. You have excellent communication skills and experience building and maintaining strong relationships with stakeholders. You have experience driving the adoption of web technology or previous pre-sales experience. You are able to travel 20% of the time. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE pay range for this role is $168,000-$253,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Aug 09, 2025
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We are looking for a Senior Partner Solutions Engineer to join our partnerships team. This role will lead technical engagements with solution and product partners, identifying growth opportunities and executing plans that deliver business impact. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of Vercel's products and build strong technical relationships. A key focus in this role will be growing Vercel's enterprise ecommerce partnerships and customer base. Prior experience building and shipping ecommerce applications with Next.js and Vercel is preferred. This role will serve as a developer advocate for Vercel and Next.js across solution and product partners and function as the subject matter expert for these teams. You will advocate best practices, deliver technical workshops, publish guides, and inspire partners through demos, enablements, and live events. Partner Solution Engineers require a strong web development background, especially in frontend development, cloud infrastructure, networking, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with product champions, users, and executives. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Serve as a subject matter expert and strategic advisor to key partners, engineering leadership, and stakeholders. Identify strategic opportunities for partnership collaboration and execute projects to deliver business outcomes. Align technical roadmaps, integrations, and ecosystem strategies with partners and Vercel's teams. Create and deliver technical enablement on Next.js and Vercel best practices. Support partner engineering teams in building and launching frontend applications on Vercel. Collaborate closely with sales teams and provide technical support to prospects and customers. Perform technical audits of frontend applications to optimize performance and user experience. Build Next.js templates and demos that showcase partner product integrations and demonstrate the value of Vercel and Next.js. Present technical workshops and demonstrations at in-person events, conferences, and live webinars. Champion DevRel initiatives including content creation, training, and community engagement for partners. About You: You are passionate about building first-class user experiences on the web. You have a strong understanding of web architecture, frontend development, and serverless computing. You have 4+ years of experience as a solutions engineer advising or consulting engineering teams. You have 6+ years of experience building and launching frontend applications using Next.js or React. You have built and launched digital storefronts that integrated enterprise ecommerce platforms. You are experienced in developer relations, from training sessions and talks to producing technical content. You have a results-driven mindset and are experienced working in a fast-paced environment. You are comfortable working with remote, globally distributed cross-functional teams. You have excellent communication skills and experience building and maintaining strong relationships with stakeholders. You have experience driving the adoption of web technology or previous pre-sales experience. You are able to travel 20% of the time. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA OTE pay range for this role is $168,000-$253,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Are you passionate about international customer relationships, strategic sales and market-oriented action? We're proud to be partnering with a well-established leader in the modular space solutions sector. With a strong international presence and a track record of consistent growth, they continue to expand their dynamic, family-run business. As part of this growth, they're actively looking to bring on talented Area Sales Managers to join their team. THE ROLE As Area Sales Manager you will work with our client to expand their presence in the United Kingdom. With your sense of market potential, your negotiating skills and your eye for sustainable partnerships, you will win new customers and develop existing relationships with foresight. Acquiring new customers and supporting long-term customer relationships in the UK. Development and implementation of strategic sales plans to increase market share. Conducting price and contract negotiations. Market and competition monitoring to identify new business opportunities. Close cooperation with internal teams (including product management, marketing, production) to implement customer-specific solutions. Representation of our client at trade fairs, events and customers on site in Great Britain. THE CANDIDATE Strong Hunter qualities are needed to be a success in the role. Experience in business administration, engineering, construction or comparable would be beneficial. Several years of professional experience in B2B sales in modular construction, construction or a comparable technical field. Strong communication and negotiation skills. Fluent in written and spoken English, good knowledge of German desirable. High willingness to travel within the United Kingdom. Knowledge of MS Dynamics, Salesforce and/or SAP desirable. BENEFITS: Salary: D.O.E. Commensurate for the role. Company Care, Hybrid Working, Pension, Laptop, Mobile, Development Opportunities and we organize a far-reaching induction program for you at our headquarters in Germany so that you get to know the entire company, our products and our colleagues THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Aug 09, 2025
Full time
Are you passionate about international customer relationships, strategic sales and market-oriented action? We're proud to be partnering with a well-established leader in the modular space solutions sector. With a strong international presence and a track record of consistent growth, they continue to expand their dynamic, family-run business. As part of this growth, they're actively looking to bring on talented Area Sales Managers to join their team. THE ROLE As Area Sales Manager you will work with our client to expand their presence in the United Kingdom. With your sense of market potential, your negotiating skills and your eye for sustainable partnerships, you will win new customers and develop existing relationships with foresight. Acquiring new customers and supporting long-term customer relationships in the UK. Development and implementation of strategic sales plans to increase market share. Conducting price and contract negotiations. Market and competition monitoring to identify new business opportunities. Close cooperation with internal teams (including product management, marketing, production) to implement customer-specific solutions. Representation of our client at trade fairs, events and customers on site in Great Britain. THE CANDIDATE Strong Hunter qualities are needed to be a success in the role. Experience in business administration, engineering, construction or comparable would be beneficial. Several years of professional experience in B2B sales in modular construction, construction or a comparable technical field. Strong communication and negotiation skills. Fluent in written and spoken English, good knowledge of German desirable. High willingness to travel within the United Kingdom. Knowledge of MS Dynamics, Salesforce and/or SAP desirable. BENEFITS: Salary: D.O.E. Commensurate for the role. Company Care, Hybrid Working, Pension, Laptop, Mobile, Development Opportunities and we organize a far-reaching induction program for you at our headquarters in Germany so that you get to know the entire company, our products and our colleagues THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Location: Leeds/London - Hybrid Job Title: Technical Subject Matter Expert Job Type: Full time About Us: Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization. Key Responsibilities: Technical Expertise & Advisory: Act as a technical expert and advisor on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions. Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery. Develop and maintain strong technical relationships with key stakeholders, partners, and vendors. Innovation & Execution: Support the introduction of new technologies and services by working with other stakeholders to build test environments and proof of concepts Provide technical validation and support for sales efforts, proof-of-value engagements, and solution demonstrations. Cross-Functional Collaboration: Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes. Serve as a liaison between technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders Continuous Improvement: Identify opportunities for process improvements and drive innovation in existing services. Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading-edge. Key Qualifications and Experience: Demonstrable backgroundin technical roles, with experience in enterprise architecture, IT strategy, or technical consulting. Proven track record of engaging with enterprise clients in a technical advisory capacity. Experience working with managed service providers (MSPs), system integrators, or technology vendors is preferred. Solid understanding of technology financial models and cost optimization strategies. Skills & Competencies: Strong technical acumen with excellent problem-solving abilities. Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders. Ability to work collaboratively across teams and drive alignment towards common goals. Strategic thinker with a focus on execution and results. Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications in technology platforms such as: Rubrik, Nutanix, VMware, Zerto, AWS, Azure, Pure Storage What We Offer: Hybrid working options for flexibility Regular team-building and off-site company events. A dynamic, inclusive, and collaborative work environment At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Aug 09, 2025
Full time
Location: Leeds/London - Hybrid Job Title: Technical Subject Matter Expert Job Type: Full time About Us: Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization. Key Responsibilities: Technical Expertise & Advisory: Act as a technical expert and advisor on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions. Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery. Develop and maintain strong technical relationships with key stakeholders, partners, and vendors. Innovation & Execution: Support the introduction of new technologies and services by working with other stakeholders to build test environments and proof of concepts Provide technical validation and support for sales efforts, proof-of-value engagements, and solution demonstrations. Cross-Functional Collaboration: Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes. Serve as a liaison between technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders Continuous Improvement: Identify opportunities for process improvements and drive innovation in existing services. Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading-edge. Key Qualifications and Experience: Demonstrable backgroundin technical roles, with experience in enterprise architecture, IT strategy, or technical consulting. Proven track record of engaging with enterprise clients in a technical advisory capacity. Experience working with managed service providers (MSPs), system integrators, or technology vendors is preferred. Solid understanding of technology financial models and cost optimization strategies. Skills & Competencies: Strong technical acumen with excellent problem-solving abilities. Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders. Ability to work collaboratively across teams and drive alignment towards common goals. Strategic thinker with a focus on execution and results. Preferred Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications in technology platforms such as: Rubrik, Nutanix, VMware, Zerto, AWS, Azure, Pure Storage What We Offer: Hybrid working options for flexibility Regular team-building and off-site company events. A dynamic, inclusive, and collaborative work environment At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you! What will I be doing? Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements. Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities. Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up. Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables. Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience. Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom. Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities. Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform. Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers. What skills do I need? 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer Bachelor's degree in a relevant field or equivalent practical experience. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and migration Strong technical proficiency and the ability to understand and configure software integrations. Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. Passion for delivering exceptional customer service and driving customer success. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Aug 09, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced AI Agent Engineer to join our team! In this role, you will be responsible for assisting our customers with the technical aspects of deploying an AI-first Intercom Implementation. In order to set up the AI Agent for maximum resolution, this may include migrating their customer support operations and data from their current tool. Your primary focus will be to provide exceptional technical expertise throughout the implementation and to ensure that the technical solutions implemented meet our customers' needs. If you have a strong background in AI tools and / or Large Language Models, integration via RESTful API endpoints, experience in technical software implementation, excellent problem-solving skills, and a passion for helping customers succeed, we would love to hear from you! What will I be doing? Serve as the primary technical contact on the Professional Services team for customers who are implementing Intercom's AI Agent and Customer Support platform Work with the Project Manager, AI Specialist, and the rest of the project team to deliver results to high expectations Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements. Analyze customers' existing content, support processes, and workflows in their current tool and provide recommendations on how to map those processes to Intercom's capabilities. Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up. Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables. Collaborate with internal teams outside Professional Services, such as sales, engineering, product management, and support, to address any challenges and ensure a smooth implementation experience. Develop data migration strategies and perform data migrations from the customer's current support platform to Intercom. Conduct training sessions and workshops to educate customer support agents on how to effectively use Intercom's features and functionalities. Provide ongoing support and troubleshooting assistance to customers during and after the migration process, ensuring their satisfaction and successful adoption of Intercom as their primary customer support platform. Stay up-to-date with the latest features and enhancements of Intercom and provide valuable insights and recommendations to customers. What skills do I need? 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer Bachelor's degree in a relevant field or equivalent practical experience. Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging / customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and migration Strong technical proficiency and the ability to understand and configure software integrations. Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions. Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders. Ability to handle multiple implementation projects simultaneously and prioritize tasks effectively. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. Passion for delivering exceptional customer service and driving customer success. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Who are we looking for? You enjoy working on complex data problems whilst being able to suggest simple (yet effective) solutions. You are comfortable working with uncertainty and like to make things clearer. You're passionate about technology and keep up as it evolves. You focus on the future and thrive most when solving problems. Client's love working with you. You are honest and do things when you say you will, you also know how to explain things clearly and concisely. You can educate and inspire. You've got a background in data science, machine learning algorithms and data engineering along with their technologies. You're equally comfortable presenting to clients, providing advice or building prototypes. You're a collaborator and enjoy stepping out of your role from time to time, whether it's to support your clients, colleagues or to learn something new. What might you be doing? Leading client projects and providing subject matter expertise. Working in scrum-like environments for iterative and 'fail-fast' work and innovation. Assessing your clients' business and technical needs with the ability to identify opportunities for data science to be used and managing clients' stakeholders' relationship appropriately. Solving problems using data science techniques and in a scientifically robust fashion. Identifying data sources that are relevant to client needs, and related data science concepts that leverage those sources to aid the client. Working with various forms of data (e.g., unstructured, semi-structured or structured; text, time-series or image) and suitably modelling them (e.g., table, key-value pair, graph) for efficient data science use. Investigating and analysing data to see 'the wood from the trees' and drilling down to the 'whys' of the data. Applying statistical and evidence-based techniques to inform insights and actions from the data. Communicating technical content at the right level both internally and to customers. Presenting to the client, using data science tooling and investigation, a 'story' of the data. Building maintainable code that use existing data science libraries, implement existing data science techniques, or implement novel techniques. Designing, evaluating, and implementing on-premise, cloud-based and hybrid data science and machine learning techniques and algorithms (including providing relevant review and guidance on testing aspects, identification of risks and proposing and implementing their mitigations). Developing scalable models and algorithms that can be deployed into production environments. Applying ethical principles in handling data. Accurately delivering high quality work to agreed timelines and taking the initiative and knowing how to jump straight in. Supporting client engagements, including pitches and presentations. Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future. Representing us and our core values: transparent, fair and daring. Sounds like something you'd enjoy? Here's a bit more about you: You have 5+ years of degree level industry experience in data science. You have extensive degree level experience in a STEM subject. You have experience of working in a consultancy, engineering, or data industry. You have led client delivery across a range of projects, including data science, data engineering, data security and proven experience in relevant technologies (e.g., Python applied to data science). You have experience working on cloud-based infrastructure (e.g., AWS, Azure, GCP). You have demonstrable continuous personal development. You have strong interpersonal skills. You have experience with using CI/CD tooling to analyse, build, test and deploy your code and proven experience in their technologies. You have experience in database technologies (e.g., SQL, NoSQL such as Elasticsearch and Graph databases). You have a good understanding of coding best practices and design patterns and experience with code and data versioning, dependency management, code quality and optimisation, error handling, logging, monitoring, validation and alerting. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. What's in it for you? You will be joining the company at Daintta "Manager" grade. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Time to tell you about us! We are Daintta. We provide deep expertise with technical and business specialists to help clients and organisations secure and protect the UK. In complex environments, we use innovative methods to solve the hardest data challenges to help organisations make more informed and accurate decisions, at scale and faster. We are agile, responsive, independent, and collaborative while our values of Fair, Transparent and Daring guide all our decision making. Security Information Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
Aug 09, 2025
Full time
Who are we looking for? You enjoy working on complex data problems whilst being able to suggest simple (yet effective) solutions. You are comfortable working with uncertainty and like to make things clearer. You're passionate about technology and keep up as it evolves. You focus on the future and thrive most when solving problems. Client's love working with you. You are honest and do things when you say you will, you also know how to explain things clearly and concisely. You can educate and inspire. You've got a background in data science, machine learning algorithms and data engineering along with their technologies. You're equally comfortable presenting to clients, providing advice or building prototypes. You're a collaborator and enjoy stepping out of your role from time to time, whether it's to support your clients, colleagues or to learn something new. What might you be doing? Leading client projects and providing subject matter expertise. Working in scrum-like environments for iterative and 'fail-fast' work and innovation. Assessing your clients' business and technical needs with the ability to identify opportunities for data science to be used and managing clients' stakeholders' relationship appropriately. Solving problems using data science techniques and in a scientifically robust fashion. Identifying data sources that are relevant to client needs, and related data science concepts that leverage those sources to aid the client. Working with various forms of data (e.g., unstructured, semi-structured or structured; text, time-series or image) and suitably modelling them (e.g., table, key-value pair, graph) for efficient data science use. Investigating and analysing data to see 'the wood from the trees' and drilling down to the 'whys' of the data. Applying statistical and evidence-based techniques to inform insights and actions from the data. Communicating technical content at the right level both internally and to customers. Presenting to the client, using data science tooling and investigation, a 'story' of the data. Building maintainable code that use existing data science libraries, implement existing data science techniques, or implement novel techniques. Designing, evaluating, and implementing on-premise, cloud-based and hybrid data science and machine learning techniques and algorithms (including providing relevant review and guidance on testing aspects, identification of risks and proposing and implementing their mitigations). Developing scalable models and algorithms that can be deployed into production environments. Applying ethical principles in handling data. Accurately delivering high quality work to agreed timelines and taking the initiative and knowing how to jump straight in. Supporting client engagements, including pitches and presentations. Helping to support & grow Daintta by actively inputting into the company strategy and helping to shape our future. Representing us and our core values: transparent, fair and daring. Sounds like something you'd enjoy? Here's a bit more about you: You have 5+ years of degree level industry experience in data science. You have extensive degree level experience in a STEM subject. You have experience of working in a consultancy, engineering, or data industry. You have led client delivery across a range of projects, including data science, data engineering, data security and proven experience in relevant technologies (e.g., Python applied to data science). You have experience working on cloud-based infrastructure (e.g., AWS, Azure, GCP). You have demonstrable continuous personal development. You have strong interpersonal skills. You have experience with using CI/CD tooling to analyse, build, test and deploy your code and proven experience in their technologies. You have experience in database technologies (e.g., SQL, NoSQL such as Elasticsearch and Graph databases). You have a good understanding of coding best practices and design patterns and experience with code and data versioning, dependency management, code quality and optimisation, error handling, logging, monitoring, validation and alerting. Location? Hybrid, with 2-3 days working from Daintta office (London or Cheltenham) or on client site as required. What's in it for you? You will be joining the company at Daintta "Manager" grade. In addition to being rewarded fairly for your contribution to the business, you get to work in a dynamic organisation that is agile and responsive. A business that is growing fast and where you get to drive and shape the future. A place where you are respected by everyone and your voice is important. Somewhere where you can be innovative and creative. A place where you have the opportunity to learn about all aspects of business from marketing to sales, to delivery and business operations. Time to tell you about us! We are Daintta. We provide deep expertise with technical and business specialists to help clients and organisations secure and protect the UK. In complex environments, we use innovative methods to solve the hardest data challenges to help organisations make more informed and accurate decisions, at scale and faster. We are agile, responsive, independent, and collaborative while our values of Fair, Transparent and Daring guide all our decision making. Security Information Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years. For more information about clearance eligibility, please see
Job Title: Lead Data Scientist Overview: Lead Data Scientist - Financial Crime Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview In the Financial Crime Solutions team at Mastercard, we build and deliver products and services powered by payments data to find and stop financial crime. We're an award winning team with a proven track record of combining data science technique with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, and operating globally, we craft bespoke algorithms that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. Role As a Data Scientist, you will join one of the first teams in the world looking at payments data in the UK and across the world. In the research discipline you will help build systems that expose money laundering and detect fraud as well as work with the other data scientists and clients to understand the underlying behaviours employed by criminals. You will be product focused, working in close collaboration with our engineering and operations data scientists as well as the wider sales, consulting, and product teams. In this position, you will: • Perform proof-of-concept projects, engage in product design and build prototypes. • Use the full range of data science based techniques to develop new and novel algorithms to aid existing and new financial crime products. • Be able to perform novel research to help us and our clients understand the different criminal behaviours in payments data. • Think about how derived insights can be turned into new products and services we can offer to external clients. • Be ready to learn new technologies as required and engage with legacy and future technology stacks, in the UK and internationally. • Write white papers, patents, and client facing data visualisations. • Consider the full impact of your work. This means considering privacy, security, and regulation, as well as the performance of your code and the accuracy of your models. Skills Required Your passion is focused on the design of algorithms to solve real, pressing problems using data. You will have an interest in the financial services industry and want to tackle financial crime in the wider economy. You are excited by building products for clients and are keen to engage in the design processes this involves. Specifically: • You can write Python to a high standard and are familiar with the standard data science libraries such as pandas, scikit-learn and networkx. • You are capable of developing new algorithms in novel situations and can demonstrate previous work to evidence this. • You are keen to understand the data we work with and have a keen interest in how to model the behaviours it exposes. • You are able to communicate with non-tech colleagues about technical matters, and you are comfortable putting yourself in other people's shoes. • You are happy and excited to explore new programming languages, technologies, and techniques. • You have a can-do attitude, can be pragmatic where necessary, and are excited to work as part of a specialist team. You can engage in constructive criticism and aren't afraid to have your code reviewed. As we are often breaking new ground, both for Mastercard and more widely in our sector, we strongly encourage exploring new technologies and techniques. Some of the following experience is therefore desirable: • Practical experience using streaming technologies, including streaming platforms (e.g. Kafka), online algorithms (e.g. stochastic gradient descent), and fixed-memory data structures (e.g. Bloom Filters). • Experience using next generation machine learning techniques and tools, including Deep Neural Networks and TensorFlow. • Exposure to Network Theory, especially social network analysis and graph diffusion analysis. Ability to build custom data visualisations, prototype browser based UX/UI, and the server side microservices to support them. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Aug 09, 2025
Full time
Job Title: Lead Data Scientist Overview: Lead Data Scientist - Financial Crime Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview In the Financial Crime Solutions team at Mastercard, we build and deliver products and services powered by payments data to find and stop financial crime. We're an award winning team with a proven track record of combining data science technique with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, and operating globally, we craft bespoke algorithms that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. Role As a Data Scientist, you will join one of the first teams in the world looking at payments data in the UK and across the world. In the research discipline you will help build systems that expose money laundering and detect fraud as well as work with the other data scientists and clients to understand the underlying behaviours employed by criminals. You will be product focused, working in close collaboration with our engineering and operations data scientists as well as the wider sales, consulting, and product teams. In this position, you will: • Perform proof-of-concept projects, engage in product design and build prototypes. • Use the full range of data science based techniques to develop new and novel algorithms to aid existing and new financial crime products. • Be able to perform novel research to help us and our clients understand the different criminal behaviours in payments data. • Think about how derived insights can be turned into new products and services we can offer to external clients. • Be ready to learn new technologies as required and engage with legacy and future technology stacks, in the UK and internationally. • Write white papers, patents, and client facing data visualisations. • Consider the full impact of your work. This means considering privacy, security, and regulation, as well as the performance of your code and the accuracy of your models. Skills Required Your passion is focused on the design of algorithms to solve real, pressing problems using data. You will have an interest in the financial services industry and want to tackle financial crime in the wider economy. You are excited by building products for clients and are keen to engage in the design processes this involves. Specifically: • You can write Python to a high standard and are familiar with the standard data science libraries such as pandas, scikit-learn and networkx. • You are capable of developing new algorithms in novel situations and can demonstrate previous work to evidence this. • You are keen to understand the data we work with and have a keen interest in how to model the behaviours it exposes. • You are able to communicate with non-tech colleagues about technical matters, and you are comfortable putting yourself in other people's shoes. • You are happy and excited to explore new programming languages, technologies, and techniques. • You have a can-do attitude, can be pragmatic where necessary, and are excited to work as part of a specialist team. You can engage in constructive criticism and aren't afraid to have your code reviewed. As we are often breaking new ground, both for Mastercard and more widely in our sector, we strongly encourage exploring new technologies and techniques. Some of the following experience is therefore desirable: • Practical experience using streaming technologies, including streaming platforms (e.g. Kafka), online algorithms (e.g. stochastic gradient descent), and fixed-memory data structures (e.g. Bloom Filters). • Experience using next generation machine learning techniques and tools, including Deep Neural Networks and TensorFlow. • Exposure to Network Theory, especially social network analysis and graph diffusion analysis. Ability to build custom data visualisations, prototype browser based UX/UI, and the server side microservices to support them. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard's security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Technical Sales Engineer Export (Europe) Burnley, Lancashire (office-based with regular travel at least 60% of your time will be office based) About Us Process Instruments is a double Queens award-winning market leader in the manufacture of innovative and high-quality water quality instrumentation click apply for full job details
Aug 09, 2025
Full time
Technical Sales Engineer Export (Europe) Burnley, Lancashire (office-based with regular travel at least 60% of your time will be office based) About Us Process Instruments is a double Queens award-winning market leader in the manufacture of innovative and high-quality water quality instrumentation click apply for full job details
Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems. Key job responsibilities Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback Process Accounts and Billing related customer cases through case management, email, chat and phone tools Performing deep dive analysis on Enterprise customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS Driving projects that improve customer interactions with AWS account and billing information Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience Assisting with Enterprise customer communication during AWS critical launches and support events Assuming responsibility for developing detailed knowledge about AWS specific product and features A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS • Fluency in English and German • 2+ yrs. technical experience working with computer systems and technology components • 2+ years of experience working in the Customer Service/Contact Center industry. • Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services) PREFERRED QUALIFICATIONS • Experience in account management positions and/or working with Enterprise customers • Proven success in a fast-paced support environment • SQL and/or other relational databases experience • Experience with Amazon Web Services products and features or Cloud Computing technologies • Professional oral and written communication skills, presenting to an audience containing one or more executive team members • Bachelor degree in a technical related field Amazon is now offering flexibility to choose among 3 different working models, in-office and hybrid. Please, check below further information: In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Dublin) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 28, 2025 (Updated about 12 hours ago) Posted: July 2, 2025 (Updated 3 days ago) Posted: June 6, 2025 (Updated 3 days ago) Posted: July 2, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 09, 2025
Full time
Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems. Key job responsibilities Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback Process Accounts and Billing related customer cases through case management, email, chat and phone tools Performing deep dive analysis on Enterprise customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS Driving projects that improve customer interactions with AWS account and billing information Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience Assisting with Enterprise customer communication during AWS critical launches and support events Assuming responsibility for developing detailed knowledge about AWS specific product and features A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS • Fluency in English and German • 2+ yrs. technical experience working with computer systems and technology components • 2+ years of experience working in the Customer Service/Contact Center industry. • Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services) PREFERRED QUALIFICATIONS • Experience in account management positions and/or working with Enterprise customers • Proven success in a fast-paced support environment • SQL and/or other relational databases experience • Experience with Amazon Web Services products and features or Cloud Computing technologies • Professional oral and written communication skills, presenting to an audience containing one or more executive team members • Bachelor degree in a technical related field Amazon is now offering flexibility to choose among 3 different working models, in-office and hybrid. Please, check below further information: In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Dublin) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 28, 2025 (Updated about 12 hours ago) Posted: July 2, 2025 (Updated 3 days ago) Posted: June 6, 2025 (Updated 3 days ago) Posted: July 2, 2025 (Updated 3 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. Ensure customers adopt best practices for both running their digital program and in using our platform. Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. Drive accountability for deliverables internally and among customer and partner teams. Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data. Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. Coordinate appropriate resources for each meeting to obtain the desired outcome. Identify and develop opportunities for new usage of our product across organizational functions and business units. Educate and advise on potential use cases for new or unused features of our platform. Manage account issues and escalations. Maintain your own current functional knowledge and technical knowledge of our platform. Collaborate with services to produce and implement solutions to customer challenges. Collect product feedback and advocate for customer needs within the company. Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise. Knowledge and Experience 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company. Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention. Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations. Experience working with web or mobile app product and development teams. Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies. Project and stakeholder management experience & skills. Education Bachelors degree and preferably further professional training in direct marketing a plus
Aug 09, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators. Ensure customers adopt best practices for both running their digital program and in using our platform. Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences. Drive accountability for deliverables internally and among customer and partner teams. Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data. Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services. Coordinate appropriate resources for each meeting to obtain the desired outcome. Identify and develop opportunities for new usage of our product across organizational functions and business units. Educate and advise on potential use cases for new or unused features of our platform. Manage account issues and escalations. Maintain your own current functional knowledge and technical knowledge of our platform. Collaborate with services to produce and implement solutions to customer challenges. Collect product feedback and advocate for customer needs within the company. Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise. Knowledge and Experience 3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company. Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention. Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations. Experience working with web or mobile app product and development teams. Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies. Project and stakeholder management experience & skills. Education Bachelors degree and preferably further professional training in direct marketing a plus
