We are seeking an organised, data-driven, and creative Individual Giving Officer to support the delivery of high-quality fundraising campaigns that inspire supporters and grow income for Southampton Hospitals Charity. You will be responsible for planning and delivering engaging direct marketing campaigns across print, digital and email channels, with a particular focus on one-off appeals, regular donations, and incentivised giving products. Working closely with the Marketing & Campaigns Manager and Marketing & Communications Officer, you will develop audience-led supporter journeys, compelling fundraising copy, and test-and-learn approaches to build lasting supporter relationships and maximise income from individual giving. Main Responsibilities: Campaign development and delivery Work with the Campaigns & Marketing Manager to plan and deliver a calendar of direct marketing campaigns across print, email, and digital, focused on income generation and donor retention. Work with the Marketing and Communications Officer to develop compelling, supporter-centred fundraising copy for appeals, donation forms, landing pages, emails, and stewardship content. Coordinate campaign production, from creative briefing to print and fulfilment, working with suppliers, designers, and mailing house partners as needed. Lead on campaign timelines and ensure activity is delivered on time and within budget. Work with colleagues across the charity to gather impactful case studies and project updates for use in donor communications. Manage and maintain campaign collateral such as templates, thank-you letters, and welcome packs, ensuring brand and message consistency. Supporter journeys & stewardship Develop and implement supporter journeys for new and existing individual givers, ensuring timely and relevant follow-ups to donations. Identify opportunities to improve retention and upgrade rates through targeted communications and segmentation. Ensure all donor touchpoints (e.g. donation forms, thank-you pages, emails) provide an excellent experience. Collaborate with the Fundraising and Operation teams to ensure donor communications align with wider charity messaging. Support fundraising campaigns with tailored communications for regular givers, lottery players, payroll givers, and one-off donors. Data & insight Work with Database & Insights Officer to segment data, analyse results, and inform decision-making. Regularly track and report on KPIs such as response rate, income, ROI, and donor retention. Lead on A/B testing within appeals and digital communications, using results to optimise future campaigns. Maintain accurate supporter data and adhere to GDPR, PECR, and fundraising best practices. Collaboration & compliance Act as a liaison between fundraising and marketing to ensure coordinated and effective campaigns. Ensure all fundraising materials follow brand guidelines and ethical fundraising codes. Stay up to date with trends in individual giving and apply learning to test new ideas and improve performance. Where needed, provide cover or collaborative support for Marketing and Communications Officer during periods of annual leave. Person Specification: Knowledge and experience Experience working in the charity or healthcare sector Familiarity with direct debit, regular giving or payroll giving programmes Experience supporting or delivering multi-channel fundraising or direct marketing campaigns Excellent copywriting and editing skills for fundraising appeals Experience using CRM systems and data segmentation (Beacon preferred) Ability to manage external suppliers, designers and/or printers Understanding of GDPR, Fundraising Regulator guidance, and supporter consent Proficiency in Microsoft Office and online marketing platforms (e.g. Mailchimp, Google Analytics) Skills, abilities, and behaviours Strong written and verbal communication skills with excellent attention to detail Ability to manage multiple projects with competing deadlines Confident analysing and interpreting data to guide decisions Strong organisational skills with a proactive, problem-solving approach Ability to work independently and as part of a close-knit team Comfortable working collaboratively across departments Empathy and understanding of supporter motivations and behaviour Commitment to the values and goals of Southampton Hospitals Charity
Aug 08, 2025
Full time
We are seeking an organised, data-driven, and creative Individual Giving Officer to support the delivery of high-quality fundraising campaigns that inspire supporters and grow income for Southampton Hospitals Charity. You will be responsible for planning and delivering engaging direct marketing campaigns across print, digital and email channels, with a particular focus on one-off appeals, regular donations, and incentivised giving products. Working closely with the Marketing & Campaigns Manager and Marketing & Communications Officer, you will develop audience-led supporter journeys, compelling fundraising copy, and test-and-learn approaches to build lasting supporter relationships and maximise income from individual giving. Main Responsibilities: Campaign development and delivery Work with the Campaigns & Marketing Manager to plan and deliver a calendar of direct marketing campaigns across print, email, and digital, focused on income generation and donor retention. Work with the Marketing and Communications Officer to develop compelling, supporter-centred fundraising copy for appeals, donation forms, landing pages, emails, and stewardship content. Coordinate campaign production, from creative briefing to print and fulfilment, working with suppliers, designers, and mailing house partners as needed. Lead on campaign timelines and ensure activity is delivered on time and within budget. Work with colleagues across the charity to gather impactful case studies and project updates for use in donor communications. Manage and maintain campaign collateral such as templates, thank-you letters, and welcome packs, ensuring brand and message consistency. Supporter journeys & stewardship Develop and implement supporter journeys for new and existing individual givers, ensuring timely and relevant follow-ups to donations. Identify opportunities to improve retention and upgrade rates through targeted communications and segmentation. Ensure all donor touchpoints (e.g. donation forms, thank-you pages, emails) provide an excellent experience. Collaborate with the Fundraising and Operation teams to ensure donor communications align with wider charity messaging. Support fundraising campaigns with tailored communications for regular givers, lottery players, payroll givers, and one-off donors. Data & insight Work with Database & Insights Officer to segment data, analyse results, and inform decision-making. Regularly track and report on KPIs such as response rate, income, ROI, and donor retention. Lead on A/B testing within appeals and digital communications, using results to optimise future campaigns. Maintain accurate supporter data and adhere to GDPR, PECR, and fundraising best practices. Collaboration & compliance Act as a liaison between fundraising and marketing to ensure coordinated and effective campaigns. Ensure all fundraising materials follow brand guidelines and ethical fundraising codes. Stay up to date with trends in individual giving and apply learning to test new ideas and improve performance. Where needed, provide cover or collaborative support for Marketing and Communications Officer during periods of annual leave. Person Specification: Knowledge and experience Experience working in the charity or healthcare sector Familiarity with direct debit, regular giving or payroll giving programmes Experience supporting or delivering multi-channel fundraising or direct marketing campaigns Excellent copywriting and editing skills for fundraising appeals Experience using CRM systems and data segmentation (Beacon preferred) Ability to manage external suppliers, designers and/or printers Understanding of GDPR, Fundraising Regulator guidance, and supporter consent Proficiency in Microsoft Office and online marketing platforms (e.g. Mailchimp, Google Analytics) Skills, abilities, and behaviours Strong written and verbal communication skills with excellent attention to detail Ability to manage multiple projects with competing deadlines Confident analysing and interpreting data to guide decisions Strong organisational skills with a proactive, problem-solving approach Ability to work independently and as part of a close-knit team Comfortable working collaboratively across departments Empathy and understanding of supporter motivations and behaviour Commitment to the values and goals of Southampton Hospitals Charity
Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving Officer (Retention and Development ) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value. You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact. As a the Individual Giving Officer you will: Plan and execute fundraising campaigns across various channels Coordinate production of campaign materials on time and within budget Maintain accurate supporter data and ensure GDPR compliance Analyse campaign performance and contribute to continuous improvement Provide excellent stewardship and manage supporter communications Support community events and fundraisers, acting as a key contact for participants Collaborate with colleagues across teams to create seamless supporter experiences To be successful, you must have experience: A team player with excellent communication and relationship skills Highly organised, with the ability to manage multiple projects and deadlines Detail oriented and able to work accurately following procedures Experienced in digital and direct marketing campaigns Comfortable working independently and adapting to a busy environment Numerate, with skills in data handling, reporting, and budget support Experienced with CRM systems and data management Desirable Experience Individual giving and/or events fundraising Website CMS management Supporter administration Salary: £29,665 per annum Contract type: Full-time, permanent Location- Bath, hybrid working Closing date: On rolling basis Interview: TBC Recruitment process: Cv to If this sounds like you, then please do get in touch ASAP! Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Aug 08, 2025
Full time
Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving Officer (Retention and Development ) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value. You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact. As a the Individual Giving Officer you will: Plan and execute fundraising campaigns across various channels Coordinate production of campaign materials on time and within budget Maintain accurate supporter data and ensure GDPR compliance Analyse campaign performance and contribute to continuous improvement Provide excellent stewardship and manage supporter communications Support community events and fundraisers, acting as a key contact for participants Collaborate with colleagues across teams to create seamless supporter experiences To be successful, you must have experience: A team player with excellent communication and relationship skills Highly organised, with the ability to manage multiple projects and deadlines Detail oriented and able to work accurately following procedures Experienced in digital and direct marketing campaigns Comfortable working independently and adapting to a busy environment Numerate, with skills in data handling, reporting, and budget support Experienced with CRM systems and data management Desirable Experience Individual giving and/or events fundraising Website CMS management Supporter administration Salary: £29,665 per annum Contract type: Full-time, permanent Location- Bath, hybrid working Closing date: On rolling basis Interview: TBC Recruitment process: Cv to If this sounds like you, then please do get in touch ASAP! Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Who we are ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services. Summary of the role The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income. Main purpose of job Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels. The Role Responsibilities Maintain and grow ADSS s income from individual supporters with a focus on digital platforms. Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys. Fundraising Strategy and Planning: Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS s mission, ensuring alignment with organisational goals. Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts. Develop project plans and assist in setting KPI s. Craft compelling appeals that resonate with donors and reflect the organization s mission. Analyse campaign performance and adjust strategies for continuous improvement. Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline. Monitor expenditure for individual events and campaigns to ensure a profitable return on investment. Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services. Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area. Donor Cultivation and Stewardship: Design and implement donor journeys to increase retention and engagement In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base. Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS s work. Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support. Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities. Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact. Engage with the community through various communication channels, promoting the organisation s mission and fundraising opportunities. Manage online platforms and income pages of our website to maximise the potential channels for donation. Corporate and Community Partnerships: Work with the Corporate and Community Fundraisers to: Develop Individual Giving programmes within Corporate and Community partnerships Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations. Engage community leaders and influencers to increase visibility and support for ADSS s fundraising efforts. Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement. Donor Database Management: Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history. Analyse one-off and regular giving performance and optimise programmes based on insights Manage the Membership recruitment process Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders. Work within GDPR and the Fundraising Code of Practice at all times. This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
Aug 08, 2025
Full time
Who we are ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services. Summary of the role The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income. Main purpose of job Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels. The Role Responsibilities Maintain and grow ADSS s income from individual supporters with a focus on digital platforms. Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys. Fundraising Strategy and Planning: Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS s mission, ensuring alignment with organisational goals. Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts. Develop project plans and assist in setting KPI s. Craft compelling appeals that resonate with donors and reflect the organization s mission. Analyse campaign performance and adjust strategies for continuous improvement. Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline. Monitor expenditure for individual events and campaigns to ensure a profitable return on investment. Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services. Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area. Donor Cultivation and Stewardship: Design and implement donor journeys to increase retention and engagement In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base. Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS s work. Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support. Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities. Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact. Engage with the community through various communication channels, promoting the organisation s mission and fundraising opportunities. Manage online platforms and income pages of our website to maximise the potential channels for donation. Corporate and Community Partnerships: Work with the Corporate and Community Fundraisers to: Develop Individual Giving programmes within Corporate and Community partnerships Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations. Engage community leaders and influencers to increase visibility and support for ADSS s fundraising efforts. Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement. Donor Database Management: Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history. Analyse one-off and regular giving performance and optimise programmes based on insights Manage the Membership recruitment process Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders. Work within GDPR and the Fundraising Code of Practice at all times. This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
Charity Membership and Individual Giving Manager Our client is a leading organization in conservation, nature recovery, and wildlife protection. They are currently recruiting for a role that leads and champions the development of income from individuals, creating excellent supporter experiences and journeys. This role is responsible for meeting income targets for membership, individual giving, and legacies. Membership is a key strategic priority for achieving unrestricted income over the next five years. The Membership & IG Manager will oversee recruitment, retention, and attrition of members, understand member needs, and create relevant offers and experiences. The role will allocate approximately 60% of time to membership, 30% to individual giving, and 10% to legacies. Role responsibilities: Deliver on the fundraising plan concerning membership, individual giving, and legacies, with support from the Head of Fundraising. Assist the Head of Fundraising with budgeting, planning, and reporting on income streams from membership and individual giving. Develop, coach, motivate, and inspire direct reports to achieve their objectives and enhance their skills. Stay updated with best practices in fundraising, ensure compliance with relevant legislation and regulations, and adhere to organizational policies and procedures. Ensure all data protection obligations are met, including GDPR compliance. Support the Senior Database and Supporter Services Officer, Senior External Affairs Officer, and Membership Content Editor to ensure engaging communications with members and supporters. Perform any other duties as required by the Head of Fundraising, consistent with the job purpose. For more information, please contact Michelle at or call . About us: Allen & York has been matching purpose-driven people with mission-oriented organizations for 30 years. We partner with clients and candidates on roles that address climate change, promote sustainability, and foster inclusive, responsible organizations, working towards a sustainable future for all. We are committed to inclusiveness and diversity in the workplace and welcome applications from all qualified candidates, regardless of ethnicity, race, gender, religion, sexual orientation, age, or disability. Let's work together to build a better world.
Jul 24, 2025
Full time
Charity Membership and Individual Giving Manager Our client is a leading organization in conservation, nature recovery, and wildlife protection. They are currently recruiting for a role that leads and champions the development of income from individuals, creating excellent supporter experiences and journeys. This role is responsible for meeting income targets for membership, individual giving, and legacies. Membership is a key strategic priority for achieving unrestricted income over the next five years. The Membership & IG Manager will oversee recruitment, retention, and attrition of members, understand member needs, and create relevant offers and experiences. The role will allocate approximately 60% of time to membership, 30% to individual giving, and 10% to legacies. Role responsibilities: Deliver on the fundraising plan concerning membership, individual giving, and legacies, with support from the Head of Fundraising. Assist the Head of Fundraising with budgeting, planning, and reporting on income streams from membership and individual giving. Develop, coach, motivate, and inspire direct reports to achieve their objectives and enhance their skills. Stay updated with best practices in fundraising, ensure compliance with relevant legislation and regulations, and adhere to organizational policies and procedures. Ensure all data protection obligations are met, including GDPR compliance. Support the Senior Database and Supporter Services Officer, Senior External Affairs Officer, and Membership Content Editor to ensure engaging communications with members and supporters. Perform any other duties as required by the Head of Fundraising, consistent with the job purpose. For more information, please contact Michelle at or call . About us: Allen & York has been matching purpose-driven people with mission-oriented organizations for 30 years. We partner with clients and candidates on roles that address climate change, promote sustainability, and foster inclusive, responsible organizations, working towards a sustainable future for all. We are committed to inclusiveness and diversity in the workplace and welcome applications from all qualified candidates, regardless of ethnicity, race, gender, religion, sexual orientation, age, or disability. Let's work together to build a better world.
Associate Solution Consultant page is loaded Associate Solution Consultant Apply remote type Remote Job: Hybrid locations GBR-London-5 Canada Square time type Full time posted on Posted 30+ Days Ago job requisition id JREQ191600 Associate Solution Consultant Description Summary We're looking for an Associate Solution Consultant, to join our growing UK and European Solution Consulting & Customer Success team. The Associate Solution Consultant provides demo support, develops demo sites, scripts and materials and works with our client base to drive client retention and expansion. Working with our Client base you will be a key part in the sales, adoption, and expansion plans we have for our Platform Solutions, with a particular focus on HighQ and CoCounsel. The Associate Solution Consultant also assists in defining the competitive landscape to help shape the Legal Software suite of products and direction of the company by communicating market needs to the Product Marketing and the Product Management team. The successful candidate will be working with colleagues around the globe on exciting initiatives in a growth environment. We are a fast paced, high growth business where we embrace our values and never forget to have fun. If you have an entrepreneurial spirit, are proactive, and are a self-starter then we would love to hear from you. About The Role As an Associate Solution Consultant at Thomson Reuters, you will have: Internal Responsibilities: Working with Sales and Marketing teams on providing tailored demos to prospects, providing support during managed trials and assisting where required with onboarding clients. Be a product expert for the Legal Software suite of solutions, with an immediate focus on the HighQ platform and CoCounsel Core, working with the other Solution Consultants and Customer Success Managers in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap. Producing and maintaining demo data and technical resources for the Sales teams to use, training the Sales team on these, refining these and updating these materials as necessary. Collaborating with your peers in Sales, Product, Support, and throughout Thomson Reuters. Answering customer questions, addressing issues and building solutions for Client needs. Collecting feedback from the field and working with Product Management on the go to market strategy. Working with Sales and Marketing teams to ensure that our message is being communicated and the material that supports that message is up to date. External Responsibilities: Supporting the Sales team with sales opportunity qualification and performing technical scope discovery of solution(s) required to address prospect and customer requirements. Supporting the Sales team on selling the value of the Legal Software products using multiple formats/channels, including phone calls, presentations, and onsite/online product demonstrations. Coordinate closely with the Sales team in putting together proposals to align solutions design with customer business requirements. Taking responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates. Creating a trusted relationship with clients, providing use case workshops, developing and expanding their use cases and actively driving engagement with our Platforms. About You: To be our Associate Solution Consultant, you will likely have/be: Enterprise / SaaS Sales experience; experience of working with Legal software products is an advantage A legal work background, either as a lawyer or in a legal operations, legal project manager or similar role is an advantage Be proactive, a quick thinker with the personal gravitas to instill confidence in Thomson Reuters and our products Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management Highly entrepreneurial and ability to work across multiple teams/parts of the organization Ability to successfully work in an agile environment. Ability to thrive amidst ambiguity and adapt to shifting circumstances. Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions Resourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.
Jul 15, 2025
Full time
Associate Solution Consultant page is loaded Associate Solution Consultant Apply remote type Remote Job: Hybrid locations GBR-London-5 Canada Square time type Full time posted on Posted 30+ Days Ago job requisition id JREQ191600 Associate Solution Consultant Description Summary We're looking for an Associate Solution Consultant, to join our growing UK and European Solution Consulting & Customer Success team. The Associate Solution Consultant provides demo support, develops demo sites, scripts and materials and works with our client base to drive client retention and expansion. Working with our Client base you will be a key part in the sales, adoption, and expansion plans we have for our Platform Solutions, with a particular focus on HighQ and CoCounsel. The Associate Solution Consultant also assists in defining the competitive landscape to help shape the Legal Software suite of products and direction of the company by communicating market needs to the Product Marketing and the Product Management team. The successful candidate will be working with colleagues around the globe on exciting initiatives in a growth environment. We are a fast paced, high growth business where we embrace our values and never forget to have fun. If you have an entrepreneurial spirit, are proactive, and are a self-starter then we would love to hear from you. About The Role As an Associate Solution Consultant at Thomson Reuters, you will have: Internal Responsibilities: Working with Sales and Marketing teams on providing tailored demos to prospects, providing support during managed trials and assisting where required with onboarding clients. Be a product expert for the Legal Software suite of solutions, with an immediate focus on the HighQ platform and CoCounsel Core, working with the other Solution Consultants and Customer Success Managers in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap. Producing and maintaining demo data and technical resources for the Sales teams to use, training the Sales team on these, refining these and updating these materials as necessary. Collaborating with your peers in Sales, Product, Support, and throughout Thomson Reuters. Answering customer questions, addressing issues and building solutions for Client needs. Collecting feedback from the field and working with Product Management on the go to market strategy. Working with Sales and Marketing teams to ensure that our message is being communicated and the material that supports that message is up to date. External Responsibilities: Supporting the Sales team with sales opportunity qualification and performing technical scope discovery of solution(s) required to address prospect and customer requirements. Supporting the Sales team on selling the value of the Legal Software products using multiple formats/channels, including phone calls, presentations, and onsite/online product demonstrations. Coordinate closely with the Sales team in putting together proposals to align solutions design with customer business requirements. Taking responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates. Creating a trusted relationship with clients, providing use case workshops, developing and expanding their use cases and actively driving engagement with our Platforms. About You: To be our Associate Solution Consultant, you will likely have/be: Enterprise / SaaS Sales experience; experience of working with Legal software products is an advantage A legal work background, either as a lawyer or in a legal operations, legal project manager or similar role is an advantage Be proactive, a quick thinker with the personal gravitas to instill confidence in Thomson Reuters and our products Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management Highly entrepreneurial and ability to work across multiple teams/parts of the organization Ability to successfully work in an agile environment. Ability to thrive amidst ambiguity and adapt to shifting circumstances. Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions Resourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. 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We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.
Role Title: Retention Officer Salary: £32,089 to £37,604 (Location dependant salary-Role available from London or Chard, Somerset) Location: London/Chard, Somerset (Hybrid) Tenure: Permanent Full Time ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want. Are you a keen advocate of women and girls rights in emergencies? Are you a creative and data-driven marketer with a passion for engaging supporters and making a real impact? Do you want to be part of an organisation that is driving positive change worldwide? Then we'd love to hear from you! Join ActionAid UK as a Retention Officer and play a crucial role in strengthening supporter relationships and securing long-term funding for our mission to end poverty and injustice. At ActionAid UK, we believe that every supporter plays a vital role in our work. As a Retention Officer, you will help shape the way we connect with donors, ensuring they remain engaged, inspired, and committed to our cause. You will work within the Individual Giving team, delivering innovative, multi-channel campaigns that maximise retention and increase the lifetime value of our supporters. This is an opportunity to experiment with new ideas, data-driven insights, and cutting-edge digital approaches to create powerful supporter experiences. You ll be at the forefront of transforming the way we communicate, ensuring every donor feels valued and connected to the impact of their support. What You ll Be Doing • Developing and delivering engaging fundraising campaigns across direct mail, email, and digital platforms, ensuring supporters stay connected to our cause. • Creating meaningful supporter journeys, using data insights to segment, personalise, and optimise communications for maximum engagement. • Analysing campaign performance, gathering insights, and applying learnings to improve future retention strategies. • Collaborating with internal teams across Data and Insight, Digital Marketing, and Supporter Engagement to create integrated, seamless experiences for donors. • Supporting emergency appeals, ensuring we can respond quickly and effectively to humanitarian crises. • Championing innovation, bringing fresh ideas and creative solutions to our fundraising efforts. You are a motivated and results-driven supporter marketer with a strong understanding of supporter retention and direct marketing. You thrive in a fast-paced environment and are passionate about using data, creativity, and digital innovation to engage audiences. You will bring: • Experience in direct marketing campaign development, from planning to execution and evaluation. • A data-driven mindset, with knowledge of segmentation, targeting, and personalisation to enhance supporter engagement. • Strong project management and organisational skills, ensuring campaigns are delivered on time and within budget. • A collaborative approach, working effectively across teams to develop impactful supporter experiences. • A commitment to ActionAid UK s mission, feminist values, and social justice principles. What We Offer At ActionAid UK, we empower our team to drive change, innovate, and make a lasting impact. As a Retention Officer, you ll benefit from: • A dynamic, supportive environment, where your ideas and creativity are valued. • Opportunities for professional development, with access to training and mentorship. • Flexible working arrangements, supporting your work-life balance. • The chance to work on campaigns that make a real difference, helping to transform lives and communities. If you re ready to take on an exciting and innovative role where your marketing skills can help change the world, apply today to join ActionAid UK as our Retention Officer. Let s inspire lasting change together! Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. Additional Information: Diversity, Equality, Inclusion and Belonging: Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and Safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and Company Connection days. Some roles may require in- office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options . We encourage you to discuss hybrid working expectations at interview. Recruitment Processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.
Feb 21, 2025
Full time
Role Title: Retention Officer Salary: £32,089 to £37,604 (Location dependant salary-Role available from London or Chard, Somerset) Location: London/Chard, Somerset (Hybrid) Tenure: Permanent Full Time ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want. Are you a keen advocate of women and girls rights in emergencies? Are you a creative and data-driven marketer with a passion for engaging supporters and making a real impact? Do you want to be part of an organisation that is driving positive change worldwide? Then we'd love to hear from you! Join ActionAid UK as a Retention Officer and play a crucial role in strengthening supporter relationships and securing long-term funding for our mission to end poverty and injustice. At ActionAid UK, we believe that every supporter plays a vital role in our work. As a Retention Officer, you will help shape the way we connect with donors, ensuring they remain engaged, inspired, and committed to our cause. You will work within the Individual Giving team, delivering innovative, multi-channel campaigns that maximise retention and increase the lifetime value of our supporters. This is an opportunity to experiment with new ideas, data-driven insights, and cutting-edge digital approaches to create powerful supporter experiences. You ll be at the forefront of transforming the way we communicate, ensuring every donor feels valued and connected to the impact of their support. What You ll Be Doing • Developing and delivering engaging fundraising campaigns across direct mail, email, and digital platforms, ensuring supporters stay connected to our cause. • Creating meaningful supporter journeys, using data insights to segment, personalise, and optimise communications for maximum engagement. • Analysing campaign performance, gathering insights, and applying learnings to improve future retention strategies. • Collaborating with internal teams across Data and Insight, Digital Marketing, and Supporter Engagement to create integrated, seamless experiences for donors. • Supporting emergency appeals, ensuring we can respond quickly and effectively to humanitarian crises. • Championing innovation, bringing fresh ideas and creative solutions to our fundraising efforts. You are a motivated and results-driven supporter marketer with a strong understanding of supporter retention and direct marketing. You thrive in a fast-paced environment and are passionate about using data, creativity, and digital innovation to engage audiences. You will bring: • Experience in direct marketing campaign development, from planning to execution and evaluation. • A data-driven mindset, with knowledge of segmentation, targeting, and personalisation to enhance supporter engagement. • Strong project management and organisational skills, ensuring campaigns are delivered on time and within budget. • A collaborative approach, working effectively across teams to develop impactful supporter experiences. • A commitment to ActionAid UK s mission, feminist values, and social justice principles. What We Offer At ActionAid UK, we empower our team to drive change, innovate, and make a lasting impact. As a Retention Officer, you ll benefit from: • A dynamic, supportive environment, where your ideas and creativity are valued. • Opportunities for professional development, with access to training and mentorship. • Flexible working arrangements, supporting your work-life balance. • The chance to work on campaigns that make a real difference, helping to transform lives and communities. If you re ready to take on an exciting and innovative role where your marketing skills can help change the world, apply today to join ActionAid UK as our Retention Officer. Let s inspire lasting change together! Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. Additional Information: Diversity, Equality, Inclusion and Belonging: Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and Safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and Company Connection days. Some roles may require in- office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options . We encourage you to discuss hybrid working expectations at interview. Recruitment Processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.
Here at Dorothy House, we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for a passionate Individual Giving Officer to help grow and manage our individual giving, regular giving, in-memory giving, appeals, and lottery products . This is an exciting opportunity to shape and deliver donor engagement campaigns that inspire our supporters to give, ensuring Dorothy House can continue providing life-changing care to our community. As part of our dynamic fundraising team, you will craft compelling cases for support, build strong relationships with donors, and develop impactful stewardship journeys that increase donor retention and lifetime value. You will also oversee email and online fundraising campaigns, ensuring data accuracy and insightful reporting. INDIVIDUAL GIVING OFFICER £24,071 - £25,674 per annum Working in our fundraising team, key responsibilities will include: Supporting the delivery of fundraising engagement campaigns, managing schedules, and working with internal teams and external suppliers. Managing email and online communication tools , ensuring the timely setup and automation of fundraising communications. Developing and delivering supporter stewardship journeys to increase donor retention. Preparing real-time campaign performance reports and insights . Helping to secure new supporters and increase income through innovative engagement initiatives. Working closely with the Supporter Care Team to ensure every supporter has an outstanding experience. Ensuring donor data is accurate, up-to-date, and well-maintained within the CRM system. Keeping up to date with fundraising regulations and best practices. Representing Dorothy House at networking events and building external relationships. Managing and inspiring volunteers to support fundraising activities. See our full detailed Job Description on our website for more information. HOURS OF WORK This is a Full Time position working 37.5 hours a week, working Monday - Friday (0900 - 1700). However, we do also welcome applications from those who might be looking for Part Time! The role will be based at our Hospice in Winsley, Bradford on Avon, with hybrid working agreed. ABOUT YOU Essential requirements: Hold a basic understanding of CRM databases with the ability to ensure records are accurately updated and maintained. Good attention to detail with excellent literacy and numeracy skills. Ability to work independently to take ownership and responsibility of set projects. Good verbal communication and interpersonal skills. Demonstrating a confident relationship builder both internally and externally. Highly organised and systematic, with the ability to adapt to changing prioritise. Desirable requirements: Experience working in fundraising. Able to create effective bid proposals and reports for donor communications. Experience working towards fundraising targets. ABOUT THE BENEFITS Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff: Generous holiday allowance for all roles, increasing with length of service Excellent industry leading training and development programmes with many career development opportunities Pension with Life Assurance Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley. Cycle to work scheme Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions. If you're a motivated fundraiser looking to make a real difference in people's lives, we'd love to hear from you! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application . INTERVIEWS Interviews for the role will be held actively while the advert is open.
Feb 20, 2025
Full time
Here at Dorothy House, we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for a passionate Individual Giving Officer to help grow and manage our individual giving, regular giving, in-memory giving, appeals, and lottery products . This is an exciting opportunity to shape and deliver donor engagement campaigns that inspire our supporters to give, ensuring Dorothy House can continue providing life-changing care to our community. As part of our dynamic fundraising team, you will craft compelling cases for support, build strong relationships with donors, and develop impactful stewardship journeys that increase donor retention and lifetime value. You will also oversee email and online fundraising campaigns, ensuring data accuracy and insightful reporting. INDIVIDUAL GIVING OFFICER £24,071 - £25,674 per annum Working in our fundraising team, key responsibilities will include: Supporting the delivery of fundraising engagement campaigns, managing schedules, and working with internal teams and external suppliers. Managing email and online communication tools , ensuring the timely setup and automation of fundraising communications. Developing and delivering supporter stewardship journeys to increase donor retention. Preparing real-time campaign performance reports and insights . Helping to secure new supporters and increase income through innovative engagement initiatives. Working closely with the Supporter Care Team to ensure every supporter has an outstanding experience. Ensuring donor data is accurate, up-to-date, and well-maintained within the CRM system. Keeping up to date with fundraising regulations and best practices. Representing Dorothy House at networking events and building external relationships. Managing and inspiring volunteers to support fundraising activities. See our full detailed Job Description on our website for more information. HOURS OF WORK This is a Full Time position working 37.5 hours a week, working Monday - Friday (0900 - 1700). However, we do also welcome applications from those who might be looking for Part Time! The role will be based at our Hospice in Winsley, Bradford on Avon, with hybrid working agreed. ABOUT YOU Essential requirements: Hold a basic understanding of CRM databases with the ability to ensure records are accurately updated and maintained. Good attention to detail with excellent literacy and numeracy skills. Ability to work independently to take ownership and responsibility of set projects. Good verbal communication and interpersonal skills. Demonstrating a confident relationship builder both internally and externally. Highly organised and systematic, with the ability to adapt to changing prioritise. Desirable requirements: Experience working in fundraising. Able to create effective bid proposals and reports for donor communications. Experience working towards fundraising targets. ABOUT THE BENEFITS Dorothy House is an incredible place to work; these are just a few of our benefits that we offer to our staff: Generous holiday allowance for all roles, increasing with length of service Excellent industry leading training and development programmes with many career development opportunities Pension with Life Assurance Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley. Cycle to work scheme Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions. If you're a motivated fundraiser looking to make a real difference in people's lives, we'd love to hear from you! Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application . INTERVIEWS Interviews for the role will be held actively while the advert is open.
Harris Hill has a wonderful opportunity for an experienced Direct Marketer/ Individual Giving Officer, to join a medical/health based charity, covering maternity leave. This role is an ASAP start and will ideally work 2dpw in their office on the Hampshire/ Surrey border. The client is open to come flexibility to this for a strong candidate. What you'll be doing: Plan, manage and execute the delivery of acquisition and retention campaigns across channels. This includes leading on campaigns such as Winter and Spring Appeals, bespoke campaigns (matched funding appeals), prize-led fundraising (Lottery and Raffle), legacy and in-memory and direct mail. The project lead on our new digital acquisition strategy, working alongside an agency to deliver the strategy and increase the number of new financial supporters to the Charity. Develop campaign briefs, budgets and campaign targets to manage campaigns end to end, this will include project management of internal and external teams across Individual Giving campaigns. You will work with the Community Experience Team to optimise campaigns using data insights. Work with internal teams, such as Marketing, as well as external agencies to create and deliver high performing retention and acquisition campaigns. Work with the Community Experience Team to develop and manage an exceptional supporter experience programme that drives engagement through retention, conversion and engagement for our regular givers and one-off donors, as well as to ensure new supporters are welcomed and thanked consistently to drive engagement. Support the Individual Giving Manager to deliver the strategy for acquisition and retention. Support the Philanthropy Officer to develop the mid-value programme to deliver a sustainable engagement and cultivation programme for these supporters. Manage the income and expenditure for acquisition and retention campaigns and monitor all targets. You will keep teams informed of budgets and work with them to optimise cost savings. Monitor and report on campaign activity and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements. Below is the experience required however, the client is also flexible if you don't cover all them, so please talk to us if you don't. Experience: At least 2 years' experience of direct marketing Proven experience of managing and delivering successful acquisition and retention campaigns from end to end, including developing creative approaches, testing campaigns, putting in place a data strategy and managing internal and external teams Excellent working knowledge of Individual Giving/direct marketing techniques, including regular giving, supporter journeys, and ask strategies using a multichannel approach Experience of writing, editing and proofing copy Evidence of using complex data, insights and analytics to inform campaign planning Experience of campaign and budget management Excellent knowledge and experience of data and data segmentation to deliver campaigns Knowledge, Skills & Abilities: A sound knowledge of direct marketing using online and offline channels Exceptional knowledge of individual giving and donor acquisition, including legacy and prize-led fundraising Exceptional understanding of supporter development Collaborative and can build great working relationships Ability to build, manage and communicate project plans Excellent attention to detail and accuracy Must be able to use data and analytics to inform strategy and campaign planning Must be able to confidently use CRM system for reporting and supporter management Ability to write and edit engaging copy If you would like to find out more about this opportunity, please get in touch.
Feb 20, 2025
Full time
Harris Hill has a wonderful opportunity for an experienced Direct Marketer/ Individual Giving Officer, to join a medical/health based charity, covering maternity leave. This role is an ASAP start and will ideally work 2dpw in their office on the Hampshire/ Surrey border. The client is open to come flexibility to this for a strong candidate. What you'll be doing: Plan, manage and execute the delivery of acquisition and retention campaigns across channels. This includes leading on campaigns such as Winter and Spring Appeals, bespoke campaigns (matched funding appeals), prize-led fundraising (Lottery and Raffle), legacy and in-memory and direct mail. The project lead on our new digital acquisition strategy, working alongside an agency to deliver the strategy and increase the number of new financial supporters to the Charity. Develop campaign briefs, budgets and campaign targets to manage campaigns end to end, this will include project management of internal and external teams across Individual Giving campaigns. You will work with the Community Experience Team to optimise campaigns using data insights. Work with internal teams, such as Marketing, as well as external agencies to create and deliver high performing retention and acquisition campaigns. Work with the Community Experience Team to develop and manage an exceptional supporter experience programme that drives engagement through retention, conversion and engagement for our regular givers and one-off donors, as well as to ensure new supporters are welcomed and thanked consistently to drive engagement. Support the Individual Giving Manager to deliver the strategy for acquisition and retention. Support the Philanthropy Officer to develop the mid-value programme to deliver a sustainable engagement and cultivation programme for these supporters. Manage the income and expenditure for acquisition and retention campaigns and monitor all targets. You will keep teams informed of budgets and work with them to optimise cost savings. Monitor and report on campaign activity and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements. Below is the experience required however, the client is also flexible if you don't cover all them, so please talk to us if you don't. Experience: At least 2 years' experience of direct marketing Proven experience of managing and delivering successful acquisition and retention campaigns from end to end, including developing creative approaches, testing campaigns, putting in place a data strategy and managing internal and external teams Excellent working knowledge of Individual Giving/direct marketing techniques, including regular giving, supporter journeys, and ask strategies using a multichannel approach Experience of writing, editing and proofing copy Evidence of using complex data, insights and analytics to inform campaign planning Experience of campaign and budget management Excellent knowledge and experience of data and data segmentation to deliver campaigns Knowledge, Skills & Abilities: A sound knowledge of direct marketing using online and offline channels Exceptional knowledge of individual giving and donor acquisition, including legacy and prize-led fundraising Exceptional understanding of supporter development Collaborative and can build great working relationships Ability to build, manage and communicate project plans Excellent attention to detail and accuracy Must be able to use data and analytics to inform strategy and campaign planning Must be able to confidently use CRM system for reporting and supporter management Ability to write and edit engaging copy If you would like to find out more about this opportunity, please get in touch.
Harris Hill has a wonderful opportunity for an experienced Direct Marketer/ Individual Giving Officer, to join a medical/health based charity, covering maternity leave. This role is an ASAP start and will ideally work 2dpw in their office on the Hampshire/ Surrey border. The client is open to come flexibility to this for a strong candidate. What you'll be doing: Plan, manage and execute the delivery of acquisition and retention campaigns across channels. This includes leading on campaigns such as Winter and Spring Appeals, bespoke campaigns (matched funding appeals), prize-led fundraising (Lottery and Raffle), legacy and in-memory and direct mail. The project lead on our new digital acquisition strategy, working alongside an agency to deliver the strategy and increase the number of new financial supporters to the Charity. Develop campaign briefs, budgets and campaign targets to manage campaigns end to end, this will include project management of internal and external teams across Individual Giving campaigns. You will work with the Community Experience Team to optimise campaigns using data insights. Work with internal teams, such as Marketing, as well as external agencies to create and deliver high performing retention and acquisition campaigns. Work with the Community Experience Team to develop and manage an exceptional supporter experience programme that drives engagement through retention, conversion and engagement for our regular givers and one-off donors, as well as to ensure new supporters are welcomed and thanked consistently to drive engagement. Support the Individual Giving Manager to deliver the strategy for acquisition and retention. Support the Philanthropy Officer to develop the mid-value programme to deliver a sustainable engagement and cultivation programme for these supporters. Manage the income and expenditure for acquisition and retention campaigns and monitor all targets. You will keep teams informed of budgets and work with them to optimise cost savings. Monitor and report on campaign activity and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements. Below is the experience required however, the client is also flexible if you don't cover all them, so please talk to us if you don't. Experience: At least 2 years experience of direct marketing Proven experience of managing and delivering successful acquisition and retention campaigns from end to end, including developing creative approaches, testing campaigns, putting in place a data strategy and managing internal and external teams Excellent working knowledge of Individual Giving/direct marketing techniques, including regular giving, supporter journeys, and ask strategies using a multichannel approach Experience of writing, editing and proofing copy Evidence of using complex data, insights and analytics to inform campaign planning Experience of campaign and budget management Excellent knowledge and experience of data and data segmentation to deliver campaigns Knowledge, Skills & Abilities: A sound knowledge of direct marketing using online and offline channels Exceptional knowledge of individual giving and donor acquisition, including legacy and prize-led fundraising Exceptional understanding of supporter development Collaborative and can build great working relationships Ability to build, manage and communicate project plans Excellent attention to detail and accuracy Must be able to use data and analytics to inform strategy and campaign planning Must be able to confidently use CRM system for reporting and supporter management Ability to write and edit engaging copy If you would like to find out more about this opportunity, please get in touch.
Feb 19, 2025
Full time
Harris Hill has a wonderful opportunity for an experienced Direct Marketer/ Individual Giving Officer, to join a medical/health based charity, covering maternity leave. This role is an ASAP start and will ideally work 2dpw in their office on the Hampshire/ Surrey border. The client is open to come flexibility to this for a strong candidate. What you'll be doing: Plan, manage and execute the delivery of acquisition and retention campaigns across channels. This includes leading on campaigns such as Winter and Spring Appeals, bespoke campaigns (matched funding appeals), prize-led fundraising (Lottery and Raffle), legacy and in-memory and direct mail. The project lead on our new digital acquisition strategy, working alongside an agency to deliver the strategy and increase the number of new financial supporters to the Charity. Develop campaign briefs, budgets and campaign targets to manage campaigns end to end, this will include project management of internal and external teams across Individual Giving campaigns. You will work with the Community Experience Team to optimise campaigns using data insights. Work with internal teams, such as Marketing, as well as external agencies to create and deliver high performing retention and acquisition campaigns. Work with the Community Experience Team to develop and manage an exceptional supporter experience programme that drives engagement through retention, conversion and engagement for our regular givers and one-off donors, as well as to ensure new supporters are welcomed and thanked consistently to drive engagement. Support the Individual Giving Manager to deliver the strategy for acquisition and retention. Support the Philanthropy Officer to develop the mid-value programme to deliver a sustainable engagement and cultivation programme for these supporters. Manage the income and expenditure for acquisition and retention campaigns and monitor all targets. You will keep teams informed of budgets and work with them to optimise cost savings. Monitor and report on campaign activity and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements. Below is the experience required however, the client is also flexible if you don't cover all them, so please talk to us if you don't. Experience: At least 2 years experience of direct marketing Proven experience of managing and delivering successful acquisition and retention campaigns from end to end, including developing creative approaches, testing campaigns, putting in place a data strategy and managing internal and external teams Excellent working knowledge of Individual Giving/direct marketing techniques, including regular giving, supporter journeys, and ask strategies using a multichannel approach Experience of writing, editing and proofing copy Evidence of using complex data, insights and analytics to inform campaign planning Experience of campaign and budget management Excellent knowledge and experience of data and data segmentation to deliver campaigns Knowledge, Skills & Abilities: A sound knowledge of direct marketing using online and offline channels Exceptional knowledge of individual giving and donor acquisition, including legacy and prize-led fundraising Exceptional understanding of supporter development Collaborative and can build great working relationships Ability to build, manage and communicate project plans Excellent attention to detail and accuracy Must be able to use data and analytics to inform strategy and campaign planning Must be able to confidently use CRM system for reporting and supporter management Ability to write and edit engaging copy If you would like to find out more about this opportunity, please get in touch.
About William Way LGBT Center The William Way LGBT Community Center (WWCC) has served the LGBTQIA+ community of Philadelphia and its allies since 1975. From social groups, networking events, and counseling and support services to art exhibitions and cultural experiences, the Center consistently strives to provide new and innovative programs for the LGBTQIA+ communities throughout Greater Philadelphia. Mission The William Way LGBT Community Center seeks to engage and support the diverse LGBTQIA+ communities in the Greater Philadelphia area through arts & culture, empowerment, and community connections. Vision We want all LGBTQIA+ people to feel safe, connected, and empowered. We strive to be a community center whose staff, management, and board reflect the vibrant and richly diverse communities we serve. Position Overview: An Opportunity To Create Chief Development Officer (CDO) oversees the evaluation, execution, strategy, and expansion of the William Way LGBT Community Center's comprehensive development and communications program. Reporting to the Executive Director, the CDO is a key leader and a member of the senior leadership team supporting the development and capital campaign committees of the Board of Directors, and managing a team of five individuals with the opportunity to grow the team. The CDO is responsible for leading all fund development, marketing, and communication activities to ensure the successful operations and fulfillment of WWCC's strategic programmatic goals and initiatives. As part of the strategy, the CDO will set, monitor, evaluate and report on goals for revenue and sustainable growth including capital, planned, and operations gifts of six and seven figures. This CDO guides new relationship cultivation and nurtures an existing portfolio and will steward both new and returning government, foundation, and other funding sources including events. The CDO also sets the strategic direction for WWCC's fundraising and communications. Major Priority Objectives (First 24 months) Early in their tenure, the Chief Development Officer will achieve the following major objectives while elevating the department's infrastructure and processes: Establish a strong relationship and partnership with the Executive Director (ED) to collaborate on setting strategy for the development and communications team, evaluate portfolios, and cultivate top donors and prospects. Support the work of the Build the Way Capital Campaign Committee. Working with the ED, develop comprehensive fundraising and communications plans aligned with WWCC's strategic plan and capital campaign. Working with the ED and COO, craft an implementation strategy to align operations, programmatic, planned giving, and capital campaign goals. Develop a strong case statement for both the Center and the Capital Campaign. Engage and evaluate all third-party contractors related to fundraising, marketing, website maintenance, and communications. Responsibilities The Chief Development Officer will develop, implement, and evaluate the organization's fundraising plan, strategy, and goals with the following responsibilities: Manage and lead development department staff, identify staff training needs, and conduct performance reviews. Collaborate individually and collectively to meet annual revenue and other departmental objectives. Attend board meetings and lead board participation in organizational resource development, media, marketing, and communications in concert with the ED. Solicit and secure contributions from a diverse portfolio of corporations, foundations, government bodies, and individuals. Implement systems and structures to maximize philanthropic revenue from all sources; develop a plan to support implementation of a planned giving program. Develop high-level solicitation strategies with the ED, Board, and key relationship managers; provide oversight and review for proposals and solicitation materials; coordinate fundraising activities to ensure consistency. Formalize the relationship management process from identification through stewardship to increase donor retention and renewal rates and develop comprehensive donor recognition programs. Provide oversight and guidance for development operations, prospect research, and donor engagement functions including special events, cause marketing campaigns, and accurate and timely record keeping. Develop and manage the annual fundraising and communications budget in partnership with the COO; work closely with the operations team to forecast annual revenue goals, direct monthly revenue reconciliation, and manage donor reports to maintain accuracy and financial accountability. Qualifications Strong CDO candidates bring most of the following skill sets, qualifications, and experience: Deep belief in the mission, vision, and values of the William Way LGBT Community Center and an authentic understanding of and sensitivity to the issues facing the LGBTQIA+ community. Exceptional capacity for managing and leading a plan; a team player experienced in scaling up fundraising activities. Comfort and knowledge utilizing Google applications, Salesforce (or comparable CRM), MailChimp (or similar email system), donor portals, Adobe Suite, web (WordPress or similar) and social media platforms including Facebook, Instagram, LinkedIn, and YouTube. Experience in setting and executing goals, creating accountability, and providing leadership for fundraising campaigns. Ability to think strategically, anticipate future trends, and incorporate them into a long-term plan. A bachelor's degree or equivalent professional experience is required. A minimum of 7 years of comprehensive fundraising and communications experience with prior experience guiding strategy and leading a team of development professionals. As a small organization operating in a very dynamic environment, flexibility and teamwork is required. Employees are expected to work collaboratively to ensure WWCC's success. Some remote work is possible with the expectation of working on-site three days per week. The CDO will work with the senior leadership team to establish an in-person/remote workforce policy for both the Development & Communications team and the entire organization. Compensation and Benefits This is a full-time, exempt position. Annual salary: $110,000 - $120,000 (performance bonus available). Benefits include: health and dental insurance, paid time off, 401K options, flexible health spending account, flexible work schedule and relaxed work environment. Typical hours are Mon-Fri from 9:00 a.m. - 5:00 p.m., but some evenings and weekends are anticipated for meetings and events. Diversity, Equity, and Inclusion Statement/Policy WWCC is fully committed to the principles of equal opportunity employment and treats all employees and applicants without discrimination as to race, color, religion, creed, national origin, sex, age, ancestry, familial or marital status, personal appearance, height, weight, sexual orientation, family responsibilities, matriculation, political affiliation, disability (if otherwise qualified with or without accommodation), HIV status, gender identity or expression, veterans status, known association with a disabled individual, possession of a diploma based on passing a general education development test, or any other status or condition protected by applicable federal, state, or local law. This policy extends to, but is not limited to, recruitment, selection, compensation, benefits, promotion, training, and termination. All employees have the right to work in an environment free of discrimination, harassment, and retaliation. To submit an application, please send your cover letter and resume to no later than October 3, 2024. The Chief Development Officer search team is reviewing applications on a rolling basis.
Feb 12, 2025
Full time
About William Way LGBT Center The William Way LGBT Community Center (WWCC) has served the LGBTQIA+ community of Philadelphia and its allies since 1975. From social groups, networking events, and counseling and support services to art exhibitions and cultural experiences, the Center consistently strives to provide new and innovative programs for the LGBTQIA+ communities throughout Greater Philadelphia. Mission The William Way LGBT Community Center seeks to engage and support the diverse LGBTQIA+ communities in the Greater Philadelphia area through arts & culture, empowerment, and community connections. Vision We want all LGBTQIA+ people to feel safe, connected, and empowered. We strive to be a community center whose staff, management, and board reflect the vibrant and richly diverse communities we serve. Position Overview: An Opportunity To Create Chief Development Officer (CDO) oversees the evaluation, execution, strategy, and expansion of the William Way LGBT Community Center's comprehensive development and communications program. Reporting to the Executive Director, the CDO is a key leader and a member of the senior leadership team supporting the development and capital campaign committees of the Board of Directors, and managing a team of five individuals with the opportunity to grow the team. The CDO is responsible for leading all fund development, marketing, and communication activities to ensure the successful operations and fulfillment of WWCC's strategic programmatic goals and initiatives. As part of the strategy, the CDO will set, monitor, evaluate and report on goals for revenue and sustainable growth including capital, planned, and operations gifts of six and seven figures. This CDO guides new relationship cultivation and nurtures an existing portfolio and will steward both new and returning government, foundation, and other funding sources including events. The CDO also sets the strategic direction for WWCC's fundraising and communications. Major Priority Objectives (First 24 months) Early in their tenure, the Chief Development Officer will achieve the following major objectives while elevating the department's infrastructure and processes: Establish a strong relationship and partnership with the Executive Director (ED) to collaborate on setting strategy for the development and communications team, evaluate portfolios, and cultivate top donors and prospects. Support the work of the Build the Way Capital Campaign Committee. Working with the ED, develop comprehensive fundraising and communications plans aligned with WWCC's strategic plan and capital campaign. Working with the ED and COO, craft an implementation strategy to align operations, programmatic, planned giving, and capital campaign goals. Develop a strong case statement for both the Center and the Capital Campaign. Engage and evaluate all third-party contractors related to fundraising, marketing, website maintenance, and communications. Responsibilities The Chief Development Officer will develop, implement, and evaluate the organization's fundraising plan, strategy, and goals with the following responsibilities: Manage and lead development department staff, identify staff training needs, and conduct performance reviews. Collaborate individually and collectively to meet annual revenue and other departmental objectives. Attend board meetings and lead board participation in organizational resource development, media, marketing, and communications in concert with the ED. Solicit and secure contributions from a diverse portfolio of corporations, foundations, government bodies, and individuals. Implement systems and structures to maximize philanthropic revenue from all sources; develop a plan to support implementation of a planned giving program. Develop high-level solicitation strategies with the ED, Board, and key relationship managers; provide oversight and review for proposals and solicitation materials; coordinate fundraising activities to ensure consistency. Formalize the relationship management process from identification through stewardship to increase donor retention and renewal rates and develop comprehensive donor recognition programs. Provide oversight and guidance for development operations, prospect research, and donor engagement functions including special events, cause marketing campaigns, and accurate and timely record keeping. Develop and manage the annual fundraising and communications budget in partnership with the COO; work closely with the operations team to forecast annual revenue goals, direct monthly revenue reconciliation, and manage donor reports to maintain accuracy and financial accountability. Qualifications Strong CDO candidates bring most of the following skill sets, qualifications, and experience: Deep belief in the mission, vision, and values of the William Way LGBT Community Center and an authentic understanding of and sensitivity to the issues facing the LGBTQIA+ community. Exceptional capacity for managing and leading a plan; a team player experienced in scaling up fundraising activities. Comfort and knowledge utilizing Google applications, Salesforce (or comparable CRM), MailChimp (or similar email system), donor portals, Adobe Suite, web (WordPress or similar) and social media platforms including Facebook, Instagram, LinkedIn, and YouTube. Experience in setting and executing goals, creating accountability, and providing leadership for fundraising campaigns. Ability to think strategically, anticipate future trends, and incorporate them into a long-term plan. A bachelor's degree or equivalent professional experience is required. A minimum of 7 years of comprehensive fundraising and communications experience with prior experience guiding strategy and leading a team of development professionals. As a small organization operating in a very dynamic environment, flexibility and teamwork is required. Employees are expected to work collaboratively to ensure WWCC's success. Some remote work is possible with the expectation of working on-site three days per week. The CDO will work with the senior leadership team to establish an in-person/remote workforce policy for both the Development & Communications team and the entire organization. Compensation and Benefits This is a full-time, exempt position. Annual salary: $110,000 - $120,000 (performance bonus available). Benefits include: health and dental insurance, paid time off, 401K options, flexible health spending account, flexible work schedule and relaxed work environment. Typical hours are Mon-Fri from 9:00 a.m. - 5:00 p.m., but some evenings and weekends are anticipated for meetings and events. Diversity, Equity, and Inclusion Statement/Policy WWCC is fully committed to the principles of equal opportunity employment and treats all employees and applicants without discrimination as to race, color, religion, creed, national origin, sex, age, ancestry, familial or marital status, personal appearance, height, weight, sexual orientation, family responsibilities, matriculation, political affiliation, disability (if otherwise qualified with or without accommodation), HIV status, gender identity or expression, veterans status, known association with a disabled individual, possession of a diploma based on passing a general education development test, or any other status or condition protected by applicable federal, state, or local law. This policy extends to, but is not limited to, recruitment, selection, compensation, benefits, promotion, training, and termination. All employees have the right to work in an environment free of discrimination, harassment, and retaliation. To submit an application, please send your cover letter and resume to no later than October 3, 2024. The Chief Development Officer search team is reviewing applications on a rolling basis.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking for commercially focused creative problem solvers. People who can spot a potential opportunity and have the curiosity, drive and influence to translate this into a strategic project that can transform things for our clients and the communities they serve. This is a pivotal role for our business, requiring you to build C-Suite relationships, to get under the skin of your client's vision for success, and the challenges or roadblocks they face in getting there. You will be a trusted partner, helping them to solve their problems by unlocking the potential of Civica software solutions to turn their vision into reality. As Director of Strategic Accounts: Local Government, you will support, guide and influence UK local government leaders to navigate their ever-evolving landscape. You will be a thought leader, showing how technology can be applied in innovative ways within the Local Government context. You will be the person that leaders want to speak with when they need help solving a highly complex problem. Your knowledge, insight and deep understanding of Local Government and the Public Sector will combine with your cutting-edge technological insight to add maximum value to your clients and to Civica. The role requires a unique blend of skills and motivations. It is about taking the long-term view. Building trusting, strategic relationships that go way beyond one individual deal. Sharing knowledge and insight, knowing when to support and when to challenge. Facilitating conversations with key stakeholders to galvanise commitment to a shared solution. This role requires drive, determination, exceptional communication skills and deep knowledge. This is a challenging and demanding role for smart, energetic people who want to make an impact. Key Responsibilities/Requirements/About the role: Strategic relationship building: Develop and maintain strong, long-term relationships with key decision-makers at the C-level in UK local government. Understand their business objectives, pain points, and operational needs to position our software solutions effectively. Accountable for local partnerships where they exist. Must be able to translate internally for other stakeholders to understand and act upon. Account management: Take ownership of assigned large/sensitive or critical local government accounts, serving as the primary point of contact for C-level contacts. Develop a deep understanding of the customer's business landscape, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling. Revenue growth: Deliver revenue growth within an assigned territory through strategic deal closure and/or opening opportunities that are passed to the Line-of-Business sales team to close. Build and maintain a strong and accurate pipeline with a forecast accuracy of +/- 10%. Drive holistic account cadence: Ensure a robust and holistic account management cadence both with the customer and internally. Orchestrate integrated relationships by conducting regular meetings with the customer to review progress, address challenges, and identify new opportunities for collaboration. Internally, collaborate with cross-functional teams to align efforts and deliver a seamless customer experience that exceeds expectations. Foster a culture of proactive communication and collaboration to drive mutual success. Ownership of new business demand generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions. Proactively identify potential opportunities within the local government market and drive the adoption of our products, passing leads to line-of-business sales specialists where appropriate. Strategic planning: Formulate account-specific strategic plans to achieve revenue and growth targets. Account and leverage existing local partnerships, as well as those increasing in likelihood, such as LGR, creation of a shared service, or devolution. Continuously monitor progress, adjust strategies as needed, and report on key performance indicators. Trusted advisor and reliability: Serve as a responsive and reliable point of contact for c-level leaders. Ensure they feel heard and understood, providing guidance and support in navigating the challenges of the public sector. Innovative approaches: Introduce challenging topics and alternative ways of working with peers and contemporaries to explore innovative approaches or resolutions to complex problems. Relationships:Demonstrated success in building and nurturing executive-level relationships in multiple roles and accounts. Able to work as a long-term C-suite partner, understanding the client's challenges, building trust, providing thought leadership, support, and challenge. Influence:Excellent communication, presentation, and negotiation skills. Able to inspire, influence and mobilise others to action. Commercial:Strong business acumen with the ability to understand and articulate complex software solutions to non-technical stakeholders in a compelling way that connects to their organisational vision and challenges. Able operate as a 'connector', exploring broad client challenges and identifying all the ways in which Civica could help to provide a seamless experience. Drive: Results-driven, determined, with a track record of meeting and exceeding revenue targets, able to self-motivate over a long period of time, always keeping the end goal in mind. Thrives in a fast-pace, dynamic environment, is highly resilient and takes accountability for their actions. Motivated to always find solutions to a problem. Creative problem-solving: Change focused, conceptual, sees new opportunities (even if they're not immediately obvious to others). Strong critical reasoning, adept at understanding complex situations and developing practical situations that create the possibility for transformation. Looks at the long term, has a strategic mindset and will flex approach when needed to get to the end result, is willing to take calculated risk. Collaboratively independent: Able to work independently with clients, and to leverage/contribute to the results of the overall team and the wider Civica business. Open about when and how they need support, and willingly offers support to others. Familiarity with software solutions, SaaS, or technology sales is advantageous. Willingness to travel as required (domestic and international). Benefits Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work. Civica Foundation Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity. Civica Culture Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people, whilst also allowing you to collaborate and innovate with colleagues in our hubs. Learning and Development Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your individual learning demands in an interesting, challenging & fun way! You will also have access to trained coaches to help you drive your personal development and career progression. Opportunities to win: Civica is one of the largest local government software suppliers in the UK and the breadth of our product portfolio is unmatched. Our teams are experts in their fields and have been supporting local government officers in the respective disciplines for over 20 years. Each year the portfolio increases, providing new opportunities for new conversations Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Diversity, Equity and Inclusion is a key strategic priority at Civica. We have a number of affinity groups in place, where we can bring diverse perspectives and voices to the table. They are empowered to enact positive change to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community. 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition. . click apply for full job details
Dec 06, 2023
Full time
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking for commercially focused creative problem solvers. People who can spot a potential opportunity and have the curiosity, drive and influence to translate this into a strategic project that can transform things for our clients and the communities they serve. This is a pivotal role for our business, requiring you to build C-Suite relationships, to get under the skin of your client's vision for success, and the challenges or roadblocks they face in getting there. You will be a trusted partner, helping them to solve their problems by unlocking the potential of Civica software solutions to turn their vision into reality. As Director of Strategic Accounts: Local Government, you will support, guide and influence UK local government leaders to navigate their ever-evolving landscape. You will be a thought leader, showing how technology can be applied in innovative ways within the Local Government context. You will be the person that leaders want to speak with when they need help solving a highly complex problem. Your knowledge, insight and deep understanding of Local Government and the Public Sector will combine with your cutting-edge technological insight to add maximum value to your clients and to Civica. The role requires a unique blend of skills and motivations. It is about taking the long-term view. Building trusting, strategic relationships that go way beyond one individual deal. Sharing knowledge and insight, knowing when to support and when to challenge. Facilitating conversations with key stakeholders to galvanise commitment to a shared solution. This role requires drive, determination, exceptional communication skills and deep knowledge. This is a challenging and demanding role for smart, energetic people who want to make an impact. Key Responsibilities/Requirements/About the role: Strategic relationship building: Develop and maintain strong, long-term relationships with key decision-makers at the C-level in UK local government. Understand their business objectives, pain points, and operational needs to position our software solutions effectively. Accountable for local partnerships where they exist. Must be able to translate internally for other stakeholders to understand and act upon. Account management: Take ownership of assigned large/sensitive or critical local government accounts, serving as the primary point of contact for C-level contacts. Develop a deep understanding of the customer's business landscape, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling. Revenue growth: Deliver revenue growth within an assigned territory through strategic deal closure and/or opening opportunities that are passed to the Line-of-Business sales team to close. Build and maintain a strong and accurate pipeline with a forecast accuracy of +/- 10%. Drive holistic account cadence: Ensure a robust and holistic account management cadence both with the customer and internally. Orchestrate integrated relationships by conducting regular meetings with the customer to review progress, address challenges, and identify new opportunities for collaboration. Internally, collaborate with cross-functional teams to align efforts and deliver a seamless customer experience that exceeds expectations. Foster a culture of proactive communication and collaboration to drive mutual success. Ownership of new business demand generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions. Proactively identify potential opportunities within the local government market and drive the adoption of our products, passing leads to line-of-business sales specialists where appropriate. Strategic planning: Formulate account-specific strategic plans to achieve revenue and growth targets. Account and leverage existing local partnerships, as well as those increasing in likelihood, such as LGR, creation of a shared service, or devolution. Continuously monitor progress, adjust strategies as needed, and report on key performance indicators. Trusted advisor and reliability: Serve as a responsive and reliable point of contact for c-level leaders. Ensure they feel heard and understood, providing guidance and support in navigating the challenges of the public sector. Innovative approaches: Introduce challenging topics and alternative ways of working with peers and contemporaries to explore innovative approaches or resolutions to complex problems. Relationships:Demonstrated success in building and nurturing executive-level relationships in multiple roles and accounts. Able to work as a long-term C-suite partner, understanding the client's challenges, building trust, providing thought leadership, support, and challenge. Influence:Excellent communication, presentation, and negotiation skills. Able to inspire, influence and mobilise others to action. Commercial:Strong business acumen with the ability to understand and articulate complex software solutions to non-technical stakeholders in a compelling way that connects to their organisational vision and challenges. Able operate as a 'connector', exploring broad client challenges and identifying all the ways in which Civica could help to provide a seamless experience. Drive: Results-driven, determined, with a track record of meeting and exceeding revenue targets, able to self-motivate over a long period of time, always keeping the end goal in mind. Thrives in a fast-pace, dynamic environment, is highly resilient and takes accountability for their actions. Motivated to always find solutions to a problem. Creative problem-solving: Change focused, conceptual, sees new opportunities (even if they're not immediately obvious to others). Strong critical reasoning, adept at understanding complex situations and developing practical situations that create the possibility for transformation. Looks at the long term, has a strategic mindset and will flex approach when needed to get to the end result, is willing to take calculated risk. Collaboratively independent: Able to work independently with clients, and to leverage/contribute to the results of the overall team and the wider Civica business. Open about when and how they need support, and willingly offers support to others. Familiarity with software solutions, SaaS, or technology sales is advantageous. Willingness to travel as required (domestic and international). Benefits Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work. Civica Foundation Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity. Civica Culture Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people, whilst also allowing you to collaborate and innovate with colleagues in our hubs. Learning and Development Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your individual learning demands in an interesting, challenging & fun way! You will also have access to trained coaches to help you drive your personal development and career progression. Opportunities to win: Civica is one of the largest local government software suppliers in the UK and the breadth of our product portfolio is unmatched. Our teams are experts in their fields and have been supporting local government officers in the respective disciplines for over 20 years. Each year the portfolio increases, providing new opportunities for new conversations Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Diversity, Equity and Inclusion is a key strategic priority at Civica. We have a number of affinity groups in place, where we can bring diverse perspectives and voices to the table. They are empowered to enact positive change to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community. 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition. . click apply for full job details
Grade and Salary: GRADE 5 £22,847 - £26,341 Contract: Full-time (35 hours per week) Organisation Name: MCS-ICMS About our School/Directorate and Team: The International Centre for Mathematical Sciences is a joint activity between Heriot-Watt University and the University of Edinburgh. Established over thirty years ago ICMS stimulates and promotes the mathematical sciences through diverse international workshops and conferences. Our vibrant events programme attracts leading mathematical scientists from the UK and internationally - connecting mathematical communities across the world. We are experienced in organising and hosting virtual and hybrid events, alongside in-person ones. In addition to workshops, ICMS manages a number of other mathematical activities, such as our very popular Research-in-Groups programme; an extensive knowledge exchange programme; public engagement; and by giving administrative support to a number of mathematical groups. ICMS is located in a University of Edinburgh building The Bayes Centre in Edinburgh city centre. Purpose of Role The International Centre for Mathematical Sciences is looking to appoint a full-time Executive Assistant based in our central Edinburgh building. The post holder is expected to provide secretarial and administrative support to the Director, the Centre Manager, and the Knowledge Exchange Officer. The post holder will also administrate all of the ICMS funding calls and applications for funding for activity at the ICMS. The work will be varied and the post holder will be expected to be able to deliver a fair, friendly and timely service to staff, partners and visitors. Summary of Key Duties and Responsibilities: Responsibility for the provision of high quality administrative and secretarial support. This may include day-to-day operational aspects of work such as diary management, travel booking, organisation of meetings, email prioritisation and management, assistance with drafting email communications; and maintenance of web pages. Provide support to committees, working groups, away days, and ad hoc meetings as and when required, including taking minutes, booking rooms and catering, and following up agreed actions; Administer all of the calls for funding for activity at ICMS, this includes but is not limited to monitoring applications and working with the Centre Manager and the Director make sure that all proposals for funding are reviewed and processed in a timely manner,. Provide day-to-day support in maintainting facilities at ICMS working with the ICMS Events Team and the Bayes Centre staff; Deputise for other colleagues in the ICMS team as and when required. Education, Qualifications & Experience: These are the criteria on which the short-listing and recruitment selection will be based. Essential Educated to SCQF Level 6 or similar (see link for details) or equivalent experience Experience of working within a similar environment as outlined above Competent in the use of relevant IT packages Well-developed interpersonal skills Demonstrable professional and proactive approach Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment Demonstrable provision of excellent customer service Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Team Work Contribute to and provide general support across the team Cover for other colleagues within the immediate team Participate in working groups and committees within the team, School/Directorate as required Train team/colleagues in operational activities Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers Produce standard and ad hoc reports as requested Enter and maintain records and data into the appropriate ICMS or university system Liaise with internal and external teams, committees, bodies etc. to ensure an effective service Process documents, for example applications, offers, contracts, orders, records, payments and other information in accordance with agreed service levels and information security procedures Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Provide event support to the ICMS event team when required Keep working area clean and tidy in line with appropriate H&S requirements Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes for all ICMS committees and also for the Edinburgh Mathematical Society meetings. Draft non-standard communication for review and use by more senior members of the team. Explaining standard procedures, regulations, or operating instructions. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate Carry out routine instructions from standard procedures Contribute to drafting of standard procedures within your team File, archive and destroy data in line with the University Data Protection & Retention Policy Provide appropriate admin support for meetings and events; Support School/Directorate and team processes and procedures by meeting schedules and timetables Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person Identify and support process improvement React to problems using judgement and past experience to solve routine issues Use experience to suggest solution to new problems to line manager Decision Making Make day to day decisions in prioritising own workload Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate Understand the appropriate tools to use when undertaking day to day tasks Management Responsibilities Supervise the work of the ICMS administrative assistant Citizenship Demonstrate the University Values at all times through performance and behaviour Participate in ad-hoc duties to support the team/University and for personal development Support newer or inexperienced colleagues within and outside the University by offering support, help and advice Positively promote the University internally and externally through positive behaviour and supporting University-wide activities This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. How to Apply Applications must be submitted until midnight on the 15th of January 2023. Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing their interest and suitability for the post; (2) Full CV Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award-winning work in Disability Inclusive Science Careers . We welcome and will consider flexible working patterns e.g. part-time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University.
Dec 19, 2022
Full time
Grade and Salary: GRADE 5 £22,847 - £26,341 Contract: Full-time (35 hours per week) Organisation Name: MCS-ICMS About our School/Directorate and Team: The International Centre for Mathematical Sciences is a joint activity between Heriot-Watt University and the University of Edinburgh. Established over thirty years ago ICMS stimulates and promotes the mathematical sciences through diverse international workshops and conferences. Our vibrant events programme attracts leading mathematical scientists from the UK and internationally - connecting mathematical communities across the world. We are experienced in organising and hosting virtual and hybrid events, alongside in-person ones. In addition to workshops, ICMS manages a number of other mathematical activities, such as our very popular Research-in-Groups programme; an extensive knowledge exchange programme; public engagement; and by giving administrative support to a number of mathematical groups. ICMS is located in a University of Edinburgh building The Bayes Centre in Edinburgh city centre. Purpose of Role The International Centre for Mathematical Sciences is looking to appoint a full-time Executive Assistant based in our central Edinburgh building. The post holder is expected to provide secretarial and administrative support to the Director, the Centre Manager, and the Knowledge Exchange Officer. The post holder will also administrate all of the ICMS funding calls and applications for funding for activity at the ICMS. The work will be varied and the post holder will be expected to be able to deliver a fair, friendly and timely service to staff, partners and visitors. Summary of Key Duties and Responsibilities: Responsibility for the provision of high quality administrative and secretarial support. This may include day-to-day operational aspects of work such as diary management, travel booking, organisation of meetings, email prioritisation and management, assistance with drafting email communications; and maintenance of web pages. Provide support to committees, working groups, away days, and ad hoc meetings as and when required, including taking minutes, booking rooms and catering, and following up agreed actions; Administer all of the calls for funding for activity at ICMS, this includes but is not limited to monitoring applications and working with the Centre Manager and the Director make sure that all proposals for funding are reviewed and processed in a timely manner,. Provide day-to-day support in maintainting facilities at ICMS working with the ICMS Events Team and the Bayes Centre staff; Deputise for other colleagues in the ICMS team as and when required. Education, Qualifications & Experience: These are the criteria on which the short-listing and recruitment selection will be based. Essential Educated to SCQF Level 6 or similar (see link for details) or equivalent experience Experience of working within a similar environment as outlined above Competent in the use of relevant IT packages Well-developed interpersonal skills Demonstrable professional and proactive approach Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment Demonstrable provision of excellent customer service Competencies, Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all administrative roles in the University at this level and it is expected that the role-holder will perform them to at least an effective standard at all times. Team Work Contribute to and provide general support across the team Cover for other colleagues within the immediate team Participate in working groups and committees within the team, School/Directorate as required Train team/colleagues in operational activities Service Excellence Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers Produce standard and ad hoc reports as requested Enter and maintain records and data into the appropriate ICMS or university system Liaise with internal and external teams, committees, bodies etc. to ensure an effective service Process documents, for example applications, offers, contracts, orders, records, payments and other information in accordance with agreed service levels and information security procedures Carry out general office duties, e.g. reception/meeting and greeting; sort and organise mail; order stationery; maintain office equipment such as printer, photocopier etc. Provide event support to the ICMS event team when required Keep working area clean and tidy in line with appropriate H&S requirements Clear and Consistent Communications Maintain confidentiality at all times by following university policies and guidance in managing confidential information and personal data. Write standard communications using templates, understanding what parts of the template to use as appropriate. Record and produce accurate minutes for all ICMS committees and also for the Edinburgh Mathematical Society meetings. Draft non-standard communication for review and use by more senior members of the team. Explaining standard procedures, regulations, or operating instructions. Disseminate news and information to relevant customers and colleagues. Planning and Organising Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate Carry out routine instructions from standard procedures Contribute to drafting of standard procedures within your team File, archive and destroy data in line with the University Data Protection & Retention Policy Provide appropriate admin support for meetings and events; Support School/Directorate and team processes and procedures by meeting schedules and timetables Initiative and Problem Solving Act as first point of contact for queries from customers by phone, email, system-generated and in person Identify and support process improvement React to problems using judgement and past experience to solve routine issues Use experience to suggest solution to new problems to line manager Decision Making Make day to day decisions in prioritising own workload Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate Understand the appropriate tools to use when undertaking day to day tasks Management Responsibilities Supervise the work of the ICMS administrative assistant Citizenship Demonstrate the University Values at all times through performance and behaviour Participate in ad-hoc duties to support the team/University and for personal development Support newer or inexperienced colleagues within and outside the University by offering support, help and advice Positively promote the University internally and externally through positive behaviour and supporting University-wide activities This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. How to Apply Applications must be submitted until midnight on the 15th of January 2023. Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing their interest and suitability for the post; (2) Full CV Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award-winning work in Disability Inclusive Science Careers . We welcome and will consider flexible working patterns e.g. part-time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University.
The Development Officer is a new role within a small, ambitious and creative development team, comprising the Head of Development, this post and a Development Assistant. The post-holder will primarily support the Head of Development in implementing and undertaking fundraising strategies to build sustainable and diverse income growth across trusts and foundations, companies, individual giving and events. The post-holder will also work in close collaboration with key members of staff in every department, particularly learning & participation and artistic programming. This role is an excellent opportunity for an ambitious and creative fundraiser who wants to develop their career by gaining hands-on experience across a range of fundraising specialisms within a brand-new performing arts venue. It will be a busy and demanding role, and they are looking for candidates with good organisational ability, excellent interpersonal and communication skills, a passion for relationship-building and a commitment to delivering tangible results. The post-holder will work closely with a highly experienced Head of Development and will also have the opportunity to develop and take ownership of specific areas of the fundraising strategy. Development Officer Responsibilities: Work with the Head of Development to manage the overall development strategy. Research, develop, write and deliver proposals and pitches of the highest standard to secure support for a wide range of projects and activities. Work creatively and collaboratively with other members of the team to identify funding opportunities and update on projects. Create opportunities for prospects and funders to engage with the work through events, visits and other opportunities. Work with the marketing team to manage communications for fundraising campaigns. Work with the Finance Team to ensure the appropriate allocation and coding of fundraising income. Solicitation and Research Proactively identify funding opportunities withinour client's programme of activities, maintaining effective communication with all relevant departments to gather information in support of applications and reports. Produce high-quality proposals tailored to specific funder requirements and interests, in liaison with the Head of Development and relevant programme staff members. Be the first point of contact for regular givers and members through their new Keyholders programme, ensuring retention of existing members, recruitment of new members and making sure all members and donors receive regular communications and are thanked in a timely manner. Work alongside colleagues to develop, manage and promote relationships with a wide range of existing and prospective donors. Development Officer Requirements: Essential A minimum of 2 years' experience in a fundraising environment. Excellent written and verbal communication skills, with the ability to set out key information in a highly readable and compelling way. Strong organisational and project management skills, with great attention to detail. Excellent interpersonal and relationship-building skills with a variety of diverse stakeholder groups and the ability to effectively influence and persuade. Strong team-working skills and a collaborative approach. The ability to take the lead on specific projects The ability to work flexibly, when needed, including evenings and weekends. A team player with an ambitious and enthusiastic attitude. Self-motivated, flexible, creative and resilient. Interested in continuing self-development. IT literate with experience of dealing with various computerised systems and a high level of Microsoft Office knowledge. The ability to monitor and analyse financial information. The ability to work to tight deadlines and prioritise workload using own initiative. Degree-Level Qualification. Desirable Experience of using Spektrix, including Spektrix Opportunities. Experience of working in/interest in theatre or the performing arts. Experience of event planning and organisation. Experience of working in a similar role and organisation would be an added advantage. About Our Client: They are a busy and growing team building a new theatre that will open in the heart of Brixton in November 2021. Our client aims to be a transformative venue. Their location on Coldharbour Lane puts them in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. They will deliver these with care, inclusivity, and respect. Their vision is to create the world we all want to imagine. Our client will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. They will support and inspire new artistic experiences that develop community solidarity and passion for social change. Location : Brixton, London Contract Type : Permanent Hours : Full Time, 40 per week Salary : £32,000 per annum You may have experience of the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc. Ref:
Dec 04, 2021
Full time
The Development Officer is a new role within a small, ambitious and creative development team, comprising the Head of Development, this post and a Development Assistant. The post-holder will primarily support the Head of Development in implementing and undertaking fundraising strategies to build sustainable and diverse income growth across trusts and foundations, companies, individual giving and events. The post-holder will also work in close collaboration with key members of staff in every department, particularly learning & participation and artistic programming. This role is an excellent opportunity for an ambitious and creative fundraiser who wants to develop their career by gaining hands-on experience across a range of fundraising specialisms within a brand-new performing arts venue. It will be a busy and demanding role, and they are looking for candidates with good organisational ability, excellent interpersonal and communication skills, a passion for relationship-building and a commitment to delivering tangible results. The post-holder will work closely with a highly experienced Head of Development and will also have the opportunity to develop and take ownership of specific areas of the fundraising strategy. Development Officer Responsibilities: Work with the Head of Development to manage the overall development strategy. Research, develop, write and deliver proposals and pitches of the highest standard to secure support for a wide range of projects and activities. Work creatively and collaboratively with other members of the team to identify funding opportunities and update on projects. Create opportunities for prospects and funders to engage with the work through events, visits and other opportunities. Work with the marketing team to manage communications for fundraising campaigns. Work with the Finance Team to ensure the appropriate allocation and coding of fundraising income. Solicitation and Research Proactively identify funding opportunities withinour client's programme of activities, maintaining effective communication with all relevant departments to gather information in support of applications and reports. Produce high-quality proposals tailored to specific funder requirements and interests, in liaison with the Head of Development and relevant programme staff members. Be the first point of contact for regular givers and members through their new Keyholders programme, ensuring retention of existing members, recruitment of new members and making sure all members and donors receive regular communications and are thanked in a timely manner. Work alongside colleagues to develop, manage and promote relationships with a wide range of existing and prospective donors. Development Officer Requirements: Essential A minimum of 2 years' experience in a fundraising environment. Excellent written and verbal communication skills, with the ability to set out key information in a highly readable and compelling way. Strong organisational and project management skills, with great attention to detail. Excellent interpersonal and relationship-building skills with a variety of diverse stakeholder groups and the ability to effectively influence and persuade. Strong team-working skills and a collaborative approach. The ability to take the lead on specific projects The ability to work flexibly, when needed, including evenings and weekends. A team player with an ambitious and enthusiastic attitude. Self-motivated, flexible, creative and resilient. Interested in continuing self-development. IT literate with experience of dealing with various computerised systems and a high level of Microsoft Office knowledge. The ability to monitor and analyse financial information. The ability to work to tight deadlines and prioritise workload using own initiative. Degree-Level Qualification. Desirable Experience of using Spektrix, including Spektrix Opportunities. Experience of working in/interest in theatre or the performing arts. Experience of event planning and organisation. Experience of working in a similar role and organisation would be an added advantage. About Our Client: They are a busy and growing team building a new theatre that will open in the heart of Brixton in November 2021. Our client aims to be a transformative venue. Their location on Coldharbour Lane puts them in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. They will deliver these with care, inclusivity, and respect. Their vision is to create the world we all want to imagine. Our client will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. They will support and inspire new artistic experiences that develop community solidarity and passion for social change. Location : Brixton, London Contract Type : Permanent Hours : Full Time, 40 per week Salary : £32,000 per annum You may have experience of the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc. Ref:
The Development Officer is a new role within a small, ambitious and creative development team, comprising the Head of Development, this post and a Development Assistant. The post-holder will primarily support the Head of Development in implementing and undertaking fundraising strategies to build sustainable and diverse income growth across trusts and foundations, companies, individual giving and events. The post-holder will also work in close collaboration with key members of staff in every department, particularly learning & participation and artistic programming. This role is an excellent opportunity for an ambitious and creative fundraiser who wants to develop their career by gaining hands-on experience across a range of fundraising specialisms within a brand-new performing arts venue. It will be a busy and demanding role, and they are looking for candidates with good organisational ability, excellent interpersonal and communication skills, a passion for relationship-building and a commitment to delivering tangible results. The post-holder will work closely with a highly experienced Head of Development and will also have the opportunity to develop and take ownership of specific areas of the fundraising strategy. Development Officer Responsibilities: Work with the Head of Development to manage the overall development strategy. Research, develop, write and deliver proposals and pitches of the highest standard to secure support for a wide range of projects and activities. Work creatively and collaboratively with other members of the team to identify funding opportunities and update on projects. Create opportunities for prospects and funders to engage with the work through events, visits and other opportunities. Work with the marketing team to manage communications for fundraising campaigns. Work with the Finance Team to ensure the appropriate allocation and coding of fundraising income. Solicitation and Research Proactively identify funding opportunities withinour client's programme of activities, maintaining effective communication with all relevant departments to gather information in support of applications and reports. Produce high-quality proposals tailored to specific funder requirements and interests, in liaison with the Head of Development and relevant programme staff members. Be the first point of contact for regular givers and members through their new Keyholders programme, ensuring retention of existing members, recruitment of new members and making sure all members and donors receive regular communications and are thanked in a timely manner. Work alongside colleagues to develop, manage and promote relationships with a wide range of existing and prospective donors. Development Officer Requirements: Essential A minimum of 2 years' experience in a fundraising environment. Excellent written and verbal communication skills, with the ability to set out key information in a highly readable and compelling way. Strong organisational and project management skills, with great attention to detail. Excellent interpersonal and relationship-building skills with a variety of diverse stakeholder groups and the ability to effectively influence and persuade. Strong team-working skills and a collaborative approach. The ability to take the lead on specific projects The ability to work flexibly, when needed, including evenings and weekends. A team player with an ambitious and enthusiastic attitude. Self-motivated, flexible, creative and resilient. Interested in continuing self-development. IT literate with experience of dealing with various computerised systems and a high level of Microsoft Office knowledge. The ability to monitor and analyse financial information. The ability to work to tight deadlines and prioritise workload using own initiative. Degree-Level Qualification. Desirable Experience of using Spektrix, including Spektrix Opportunities. Experience of working in/interest in theatre or the performing arts. Experience of event planning and organisation. Experience of working in a similar role and organisation would be an added advantage. About Our Client: They are a busy and growing team building a new theatre that will open in the heart of Brixton in November 2021. Our client aims to be a transformative venue. Their location on Coldharbour Lane puts them in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. They will deliver these with care, inclusivity, and respect. Their vision is to create the world we all want to imagine. Our client will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. They will support and inspire new artistic experiences that develop community solidarity and passion for social change. Location : Brixton, London Contract Type : Permanent Hours : Full Time, 40 per week Salary : £32,000 per annum You may have experience of the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc. Ref:
Dec 04, 2021
Full time
The Development Officer is a new role within a small, ambitious and creative development team, comprising the Head of Development, this post and a Development Assistant. The post-holder will primarily support the Head of Development in implementing and undertaking fundraising strategies to build sustainable and diverse income growth across trusts and foundations, companies, individual giving and events. The post-holder will also work in close collaboration with key members of staff in every department, particularly learning & participation and artistic programming. This role is an excellent opportunity for an ambitious and creative fundraiser who wants to develop their career by gaining hands-on experience across a range of fundraising specialisms within a brand-new performing arts venue. It will be a busy and demanding role, and they are looking for candidates with good organisational ability, excellent interpersonal and communication skills, a passion for relationship-building and a commitment to delivering tangible results. The post-holder will work closely with a highly experienced Head of Development and will also have the opportunity to develop and take ownership of specific areas of the fundraising strategy. Development Officer Responsibilities: Work with the Head of Development to manage the overall development strategy. Research, develop, write and deliver proposals and pitches of the highest standard to secure support for a wide range of projects and activities. Work creatively and collaboratively with other members of the team to identify funding opportunities and update on projects. Create opportunities for prospects and funders to engage with the work through events, visits and other opportunities. Work with the marketing team to manage communications for fundraising campaigns. Work with the Finance Team to ensure the appropriate allocation and coding of fundraising income. Solicitation and Research Proactively identify funding opportunities withinour client's programme of activities, maintaining effective communication with all relevant departments to gather information in support of applications and reports. Produce high-quality proposals tailored to specific funder requirements and interests, in liaison with the Head of Development and relevant programme staff members. Be the first point of contact for regular givers and members through their new Keyholders programme, ensuring retention of existing members, recruitment of new members and making sure all members and donors receive regular communications and are thanked in a timely manner. Work alongside colleagues to develop, manage and promote relationships with a wide range of existing and prospective donors. Development Officer Requirements: Essential A minimum of 2 years' experience in a fundraising environment. Excellent written and verbal communication skills, with the ability to set out key information in a highly readable and compelling way. Strong organisational and project management skills, with great attention to detail. Excellent interpersonal and relationship-building skills with a variety of diverse stakeholder groups and the ability to effectively influence and persuade. Strong team-working skills and a collaborative approach. The ability to take the lead on specific projects The ability to work flexibly, when needed, including evenings and weekends. A team player with an ambitious and enthusiastic attitude. Self-motivated, flexible, creative and resilient. Interested in continuing self-development. IT literate with experience of dealing with various computerised systems and a high level of Microsoft Office knowledge. The ability to monitor and analyse financial information. The ability to work to tight deadlines and prioritise workload using own initiative. Degree-Level Qualification. Desirable Experience of using Spektrix, including Spektrix Opportunities. Experience of working in/interest in theatre or the performing arts. Experience of event planning and organisation. Experience of working in a similar role and organisation would be an added advantage. About Our Client: They are a busy and growing team building a new theatre that will open in the heart of Brixton in November 2021. Our client aims to be a transformative venue. Their location on Coldharbour Lane puts them in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. They will deliver these with care, inclusivity, and respect. Their vision is to create the world we all want to imagine. Our client will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. They will support and inspire new artistic experiences that develop community solidarity and passion for social change. Location : Brixton, London Contract Type : Permanent Hours : Full Time, 40 per week Salary : £32,000 per annum You may have experience of the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc. Ref:
TPP Fundraising and Development team are working with an amazing international charity as they look to recruit into their very successful individual Giving team. The role of Individual Giving and Stewardship Officer will play a vital role within their Fundraising department as individual giving is one of their most successful teams, raising 73% of their total income in 2020. As the Individual Giving and Stewardship Office within this team you will manage and develop the charities stewardship programme, managing the thanking process, building relationships with external suppliers and working very closely with the Communications and Digital teams. Job title: Individual Giving and Stewardship Officer Charity type: International Salary: £37,300 Location: London with remote working As the Individual Giving and Stewardship Officer you will develop the charity's stewardship programme, focusing on increasing donor loyalty for supporters giving up to £10k. You will liaise with field staff to source and develop content, oversee the creative, brief external agencies and report on campaign successes. The thanking processes is an important aspect of this role, you will work with the Supporter Care Manager and digital team to ensure that content and the thanking processes are consistent and in place. This position will see you work with the team delivering campaigns across direct mail, DRTV, press ads and radio to not only build long term loyalty but recruit new supporters. They are looking for candidates who have experience of implementing and evaluating effective integrated multi-channel fundraising strategies with a focus on retention of existing supporters. You will have experience of managing and delivering fundraising campaigns through a range of marketing channels. Experience of designing and implementing a successful supporter journey. You will have a creative approach to your work and the ability to produce engaging and compelling written content. If you have read through this advertisement with great interest and would like to find out further information then please apply within. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Dec 03, 2021
Full time
TPP Fundraising and Development team are working with an amazing international charity as they look to recruit into their very successful individual Giving team. The role of Individual Giving and Stewardship Officer will play a vital role within their Fundraising department as individual giving is one of their most successful teams, raising 73% of their total income in 2020. As the Individual Giving and Stewardship Office within this team you will manage and develop the charities stewardship programme, managing the thanking process, building relationships with external suppliers and working very closely with the Communications and Digital teams. Job title: Individual Giving and Stewardship Officer Charity type: International Salary: £37,300 Location: London with remote working As the Individual Giving and Stewardship Officer you will develop the charity's stewardship programme, focusing on increasing donor loyalty for supporters giving up to £10k. You will liaise with field staff to source and develop content, oversee the creative, brief external agencies and report on campaign successes. The thanking processes is an important aspect of this role, you will work with the Supporter Care Manager and digital team to ensure that content and the thanking processes are consistent and in place. This position will see you work with the team delivering campaigns across direct mail, DRTV, press ads and radio to not only build long term loyalty but recruit new supporters. They are looking for candidates who have experience of implementing and evaluating effective integrated multi-channel fundraising strategies with a focus on retention of existing supporters. You will have experience of managing and delivering fundraising campaigns through a range of marketing channels. Experience of designing and implementing a successful supporter journey. You will have a creative approach to your work and the ability to produce engaging and compelling written content. If you have read through this advertisement with great interest and would like to find out further information then please apply within. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Exciting Senior Individual Giving Officer position that will see you deliver new activity across both acquisition and retention channels. TPP Fundraising and Development team are lucky enough to be working with an amazing health charity as they look to recruit into a newly created Senior Individual Giving Officer position. Working in this position you will lead on the implementation and delivery of acquisition and retention activity across a range of channels and products. This is a new for the charity and there is significant opportunity to grow this income for them. You will work closely with the Head of to deliver this activity and develop a fundraising strategy. Job title: Senior Individual Giving Officer Charity type: Health charity Salary: £30,000 to £35,000 Location: Sidcup, Kent They are looking for candidates who have experience within a fundraising department, particularly within a direct marketing department. You will be an effective communicator with strong project management skills and good creative skills. Experience of using a fundraising database and understanding of how to use them for direct marketing activity. They are looking for candidates who have experience of implementing and evaluating effective integrated multi-channel fundraising strategies across both acquisition and retention. You will have experience of managing and delivering fundraising campaigns through a range of marketing channels. Experience of designing and implementing a successful supporter journey. You will have a creative approach to your work and the ability to produce engaging and compelling written content. Experience of using a fundraising database and understanding of how to use them for marketing activity. If you feel you have the necessary skills to succeed in this role and want to hear further information, then please do apply within. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Dec 02, 2021
Full time
Exciting Senior Individual Giving Officer position that will see you deliver new activity across both acquisition and retention channels. TPP Fundraising and Development team are lucky enough to be working with an amazing health charity as they look to recruit into a newly created Senior Individual Giving Officer position. Working in this position you will lead on the implementation and delivery of acquisition and retention activity across a range of channels and products. This is a new for the charity and there is significant opportunity to grow this income for them. You will work closely with the Head of to deliver this activity and develop a fundraising strategy. Job title: Senior Individual Giving Officer Charity type: Health charity Salary: £30,000 to £35,000 Location: Sidcup, Kent They are looking for candidates who have experience within a fundraising department, particularly within a direct marketing department. You will be an effective communicator with strong project management skills and good creative skills. Experience of using a fundraising database and understanding of how to use them for direct marketing activity. They are looking for candidates who have experience of implementing and evaluating effective integrated multi-channel fundraising strategies across both acquisition and retention. You will have experience of managing and delivering fundraising campaigns through a range of marketing channels. Experience of designing and implementing a successful supporter journey. You will have a creative approach to your work and the ability to produce engaging and compelling written content. Experience of using a fundraising database and understanding of how to use them for marketing activity. If you feel you have the necessary skills to succeed in this role and want to hear further information, then please do apply within. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
A great opportunity has arisen for a Senior Donor Retention Officer for a fantastic animal charity in order to help deliver the organisation's fundraising strategy, to grow and develop income from existing supporters. You will manage and deliver fundraising appeals, regular giving campaigns and stewardship communications. You will work closely with the Senior Acquisition Lead to improve donor retention and to implement multi- channel integrated individual giving campaigns. You will also work with the Development Manager to deliver community and supporter fundraising campaigns and events and support the development of supporter journeys and legacy giving. This fantastic charity seeking an individual with solid experience and expertise in generating income from and nurturing, existing supporters. The role will work across the Audience Development and Fundraising team to utilise audience data and insight and evaluate campaigns activity, to grow income and engagement. This will involve project managing cross-organisation campaigns across all channels to deliver against KPls and objectives. Salary: 30,000- 38,000 per annum Deadline: ASAP Location: Remote working from home Person specification: Experience of implementing and evaluating effective integrated multi- channel fundraising strategies that have created shifts in the income generating capacity of an organisation, including activities aimed at the retention of existing supporters. Demonstrable success in project management and knowledge of how to effectively monitor and evaluate the success of campaigns and communications. Creative approach, with the ability to develop and produce engaging and compelling written content. Experience in analysing and segmenting data to produce target audiences and insights to inform and improve campaigns and communications. Excellent IT skills, including expertise in CRM databases and email marketing systems (Mailchimp preferable), tools and processes. Experience of managing and delivering multi-channel fundraising campaigns. Experience of designing and implementing supporter journeys for a range of audiences. Experience of managing print and print suppliers, including technical knowledge and ability to negotiate and develop solutions to optimise response and cost effectiveness.
Dec 01, 2021
Full time
A great opportunity has arisen for a Senior Donor Retention Officer for a fantastic animal charity in order to help deliver the organisation's fundraising strategy, to grow and develop income from existing supporters. You will manage and deliver fundraising appeals, regular giving campaigns and stewardship communications. You will work closely with the Senior Acquisition Lead to improve donor retention and to implement multi- channel integrated individual giving campaigns. You will also work with the Development Manager to deliver community and supporter fundraising campaigns and events and support the development of supporter journeys and legacy giving. This fantastic charity seeking an individual with solid experience and expertise in generating income from and nurturing, existing supporters. The role will work across the Audience Development and Fundraising team to utilise audience data and insight and evaluate campaigns activity, to grow income and engagement. This will involve project managing cross-organisation campaigns across all channels to deliver against KPls and objectives. Salary: 30,000- 38,000 per annum Deadline: ASAP Location: Remote working from home Person specification: Experience of implementing and evaluating effective integrated multi- channel fundraising strategies that have created shifts in the income generating capacity of an organisation, including activities aimed at the retention of existing supporters. Demonstrable success in project management and knowledge of how to effectively monitor and evaluate the success of campaigns and communications. Creative approach, with the ability to develop and produce engaging and compelling written content. Experience in analysing and segmenting data to produce target audiences and insights to inform and improve campaigns and communications. Excellent IT skills, including expertise in CRM databases and email marketing systems (Mailchimp preferable), tools and processes. Experience of managing and delivering multi-channel fundraising campaigns. Experience of designing and implementing supporter journeys for a range of audiences. Experience of managing print and print suppliers, including technical knowledge and ability to negotiate and develop solutions to optimise response and cost effectiveness.
Allergy UK is the leading charity working to improve the lives of those affected by allergy. We are expanding our small fundraising team and are looking for a Senior Individual Giving Officer to lead the implementation and delivery of acquisition and retention activity across a range of channels and products. Individual Giving is a relatively new area of focus for the charity, and there is significant opportunity to grow the programme, both to acquire new supporters and retain and convert existing donors, maximising their lifetime value across all areas of fundraising. You will work closely with the Head of Income Generation to deliver individual fundraising activities and to maintain and grow income from donor retention, development and reactivation programmes. You will also work collaboratively with the Fundraising and Communications teams to contribute to the marketing plan with a focus on donor recruitment, retention, and development, driving long-term sustainable income growth. Responsibilities * Work with the Head of Income Generation to plan a programme of individual giving actively monitoring performance in line with the agreed budget * Contribute to the Allergy UK overall fundraising strategy as a member of the Fundraising Team * To identify areas of growth and improvement within direct marketing activities, including reactivation of lapsed donors and conversion to Regular Giving * Work with the Head of Income Generation to analyse all aspects of individual giving performance, utilising the results to improve practice, including evaluation of cost effectiveness, levels of potential and sustainability of individual giving income streams * Assist in the planning, monitoring and controlling of the expenditure as appropriate * To use Salesforce to record, define data segmentation and create reports on all individual giving activity The successful applicant will be able to demonstrate: Minimum of 3 years individual giving fundraising * Experience of implementing direct marketing plans * Experience of engaging with and relationship management of external agencies and suppliers * Proven experience of delivering successful direct marketing acquisition, retention and engagement campaigns across channels, including print, digital and social media * Experience of working within an agreed budget. * Proven experience of developing and implementing supporter acquisition and/or retention fundraising programmes. * Involvement in creative development processes (copy and artwork) and print and production processes for on-line/off-line communications * Understanding of supporter motivations and fundraising techniques available to maximise engagement and giving. * Previous experience of using databases and/or briefing database teams to provide data selections, segmentation and results analysis of individual giving income streams. Skills and Knowledge * Ability to analyse data * Understanding of finance and budget requirements * Ability to work under own initiative as well as effectively within a team * Ability to work in a fast-paced environment * Good communication skills both written and verbal, with ability to tailor messaging for different audiences * Excellent attention to detail * Good problem solving and organisational skills * Enthusiasm and dedication for your chosen charitable cause Benefits * Competitive salary depending on experience. * Excellent annual leave allowance: 28 days per annum (plus the 8 Bank Holidays) * Pension Scheme, 5% employee, 3% employer. * 35-hour week; Monday-Friday, 9-5 (1 hour for lunch). * Allergy education/training provided. * Role based in Sidcup, Kent. * Free Parking
Nov 30, 2021
Full time
Allergy UK is the leading charity working to improve the lives of those affected by allergy. We are expanding our small fundraising team and are looking for a Senior Individual Giving Officer to lead the implementation and delivery of acquisition and retention activity across a range of channels and products. Individual Giving is a relatively new area of focus for the charity, and there is significant opportunity to grow the programme, both to acquire new supporters and retain and convert existing donors, maximising their lifetime value across all areas of fundraising. You will work closely with the Head of Income Generation to deliver individual fundraising activities and to maintain and grow income from donor retention, development and reactivation programmes. You will also work collaboratively with the Fundraising and Communications teams to contribute to the marketing plan with a focus on donor recruitment, retention, and development, driving long-term sustainable income growth. Responsibilities * Work with the Head of Income Generation to plan a programme of individual giving actively monitoring performance in line with the agreed budget * Contribute to the Allergy UK overall fundraising strategy as a member of the Fundraising Team * To identify areas of growth and improvement within direct marketing activities, including reactivation of lapsed donors and conversion to Regular Giving * Work with the Head of Income Generation to analyse all aspects of individual giving performance, utilising the results to improve practice, including evaluation of cost effectiveness, levels of potential and sustainability of individual giving income streams * Assist in the planning, monitoring and controlling of the expenditure as appropriate * To use Salesforce to record, define data segmentation and create reports on all individual giving activity The successful applicant will be able to demonstrate: Minimum of 3 years individual giving fundraising * Experience of implementing direct marketing plans * Experience of engaging with and relationship management of external agencies and suppliers * Proven experience of delivering successful direct marketing acquisition, retention and engagement campaigns across channels, including print, digital and social media * Experience of working within an agreed budget. * Proven experience of developing and implementing supporter acquisition and/or retention fundraising programmes. * Involvement in creative development processes (copy and artwork) and print and production processes for on-line/off-line communications * Understanding of supporter motivations and fundraising techniques available to maximise engagement and giving. * Previous experience of using databases and/or briefing database teams to provide data selections, segmentation and results analysis of individual giving income streams. Skills and Knowledge * Ability to analyse data * Understanding of finance and budget requirements * Ability to work under own initiative as well as effectively within a team * Ability to work in a fast-paced environment * Good communication skills both written and verbal, with ability to tailor messaging for different audiences * Excellent attention to detail * Good problem solving and organisational skills * Enthusiasm and dedication for your chosen charitable cause Benefits * Competitive salary depending on experience. * Excellent annual leave allowance: 28 days per annum (plus the 8 Bank Holidays) * Pension Scheme, 5% employee, 3% employer. * 35-hour week; Monday-Friday, 9-5 (1 hour for lunch). * Allergy education/training provided. * Role based in Sidcup, Kent. * Free Parking
