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homeless intervention and prevention team leader
carrington west
Housing Solutions Manager
carrington west
We are working with a respected London borough to appoint an experienced Housing Solutions Team Manager to lead a frontline homelessness prevention service. This is a key leadership role that will see you manage a team of officers handling high volumes of complex housing cases under both Part 6 and Part 7 of the Housing Act. The council is committed to improving housing outcomes and reducing reliance on temporary accommodation, and you'll play a central role in making that happen. This role would suit a housing professional with deep knowledge of homelessness and allocations legislation, experience managing multidisciplinary teams, and a clear track record of service improvement. You'll be a confident leader, able to manage complex caseloads, deliver high-quality decision-making, and provide robust supervision to your team. The role also includes being part of the Housing Solutions Service duty rota and managing responses to Stage 1 and Stage 2 complaints, so a calm, professional approach is essential. The Role Manage a team of officers working on complex and high-volume Part 6 (Allocations) and Part 7 (Homelessness) cases Oversee day-to-day service delivery, ensuring statutory assessments are accurate, timely and compliant with relevant legislation Take part in the team's Duty Rota, responding to urgent presentations and supporting triage and early intervention Provide regular supervision, support and development to officers, building a resilient and high-performing team Respond to and manage Stage 1 and Stage 2 complaints, ensuring learning is embedded in the service Handle complex or escalated homelessness and housing register cases, including legal challenges and judicial reviews Develop strong working relationships with internal departments and external partners to widen housing pathways Contribute to service improvement plans and help shape a customer-focused, legally robust Housing Solutions service Monitor team performance, budgets and compliance, using data to inform service delivery Key Requirements Significant experience managing housing options or homelessness teams in a local authority setting Strong understanding of the Housing Act 1996, the Homelessness Reduction Act, and related case law Proven ability to manage complex caseloads and deliver high-quality decision-making in a pressured environment Experience managing complaints at Stage 1 and Stage 2, with the ability to resolve issues constructively Skilled in supervising staff, building capability, and managing performance Excellent communication and stakeholder management skills Comfortable working as part of a Duty Rota and dealing with urgent presentations Proficient in using housing systems and interpreting performance data Flexible, resilient, and solutions-focused How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 30, 2025
Contractor
We are working with a respected London borough to appoint an experienced Housing Solutions Team Manager to lead a frontline homelessness prevention service. This is a key leadership role that will see you manage a team of officers handling high volumes of complex housing cases under both Part 6 and Part 7 of the Housing Act. The council is committed to improving housing outcomes and reducing reliance on temporary accommodation, and you'll play a central role in making that happen. This role would suit a housing professional with deep knowledge of homelessness and allocations legislation, experience managing multidisciplinary teams, and a clear track record of service improvement. You'll be a confident leader, able to manage complex caseloads, deliver high-quality decision-making, and provide robust supervision to your team. The role also includes being part of the Housing Solutions Service duty rota and managing responses to Stage 1 and Stage 2 complaints, so a calm, professional approach is essential. The Role Manage a team of officers working on complex and high-volume Part 6 (Allocations) and Part 7 (Homelessness) cases Oversee day-to-day service delivery, ensuring statutory assessments are accurate, timely and compliant with relevant legislation Take part in the team's Duty Rota, responding to urgent presentations and supporting triage and early intervention Provide regular supervision, support and development to officers, building a resilient and high-performing team Respond to and manage Stage 1 and Stage 2 complaints, ensuring learning is embedded in the service Handle complex or escalated homelessness and housing register cases, including legal challenges and judicial reviews Develop strong working relationships with internal departments and external partners to widen housing pathways Contribute to service improvement plans and help shape a customer-focused, legally robust Housing Solutions service Monitor team performance, budgets and compliance, using data to inform service delivery Key Requirements Significant experience managing housing options or homelessness teams in a local authority setting Strong understanding of the Housing Act 1996, the Homelessness Reduction Act, and related case law Proven ability to manage complex caseloads and deliver high-quality decision-making in a pressured environment Experience managing complaints at Stage 1 and Stage 2, with the ability to resolve issues constructively Skilled in supervising staff, building capability, and managing performance Excellent communication and stakeholder management skills Comfortable working as part of a Duty Rota and dealing with urgent presentations Proficient in using housing systems and interpreting performance data Flexible, resilient, and solutions-focused How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Ackerman Pierce Ltd
Head of Homelessness Prevention
Ackerman Pierce Ltd Uxbridge, Middlesex
We are seeking an experienced and strategic Head of Homelessness to lead and shape our homelessness services. This is a critical leadership role, responsible for developing and delivering effective prevention and intervention strategies that support some of the most vulnerable individuals in our communities. You will oversee the operational management of homelessness services, lead a high-performing team, and work closely with partners across housing, health, and support services to reduce homelessness and rough sleeping in the area. Key Responsibilities: Lead the strategic development and delivery of homelessness services in line with statutory duties and best practice Oversee homelessness prevention, temporary accommodation, and housing solutions teams Ensure effective case management, customer-focused service delivery, and legal compliance (including Housing Act 1996, Homelessness Reduction Act 2017) Develop partnerships with internal and external stakeholders to strengthen pathways out of homelessness Monitor service performance, budgets, and KPIs, reporting to senior leadership Drive innovation and continuous improvement within the service About You: Proven experience in managing homelessness services within local government, housing associations, or charities Strong understanding of relevant legislation and national homelessness strategy Excellent leadership and team management skills Strategic thinker with the ability to implement effective policies and service models Confident communicator and collaborator across agencies and sectors
Jul 29, 2025
Seasonal
We are seeking an experienced and strategic Head of Homelessness to lead and shape our homelessness services. This is a critical leadership role, responsible for developing and delivering effective prevention and intervention strategies that support some of the most vulnerable individuals in our communities. You will oversee the operational management of homelessness services, lead a high-performing team, and work closely with partners across housing, health, and support services to reduce homelessness and rough sleeping in the area. Key Responsibilities: Lead the strategic development and delivery of homelessness services in line with statutory duties and best practice Oversee homelessness prevention, temporary accommodation, and housing solutions teams Ensure effective case management, customer-focused service delivery, and legal compliance (including Housing Act 1996, Homelessness Reduction Act 2017) Develop partnerships with internal and external stakeholders to strengthen pathways out of homelessness Monitor service performance, budgets, and KPIs, reporting to senior leadership Drive innovation and continuous improvement within the service About You: Proven experience in managing homelessness services within local government, housing associations, or charities Strong understanding of relevant legislation and national homelessness strategy Excellent leadership and team management skills Strategic thinker with the ability to implement effective policies and service models Confident communicator and collaborator across agencies and sectors
LONDON BOROUGH OF HOUNSLOW
Temporary Accommodation and Hostel Officer
LONDON BOROUGH OF HOUNSLOW Hounslow, London
Full-Time, Fixed-Term and Secondment Contract - 12 months About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. About The Team You'll Be Working In This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers. This role is to fulfil the council's statutory homelessness assessment and decision-making function, with particular focus on those in emergency and temporary accommodation. You will proactively prevent and resolve crisis across the housing, health and social care agendas, utilising support services, discretionary funds and assistance and ensuring that accommodation is affordable. You will complete detailed holistic assessments of housing and support needs, devise and progress personalised housing plans and you provide interventions, support and referrals to minimise the time spent in temporary accommodation. About You You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits. You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people. You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions. You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, to seek out and implement bespoke solutions to complex issues and make decisions confidently. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be. You can travel independently around the Borough to carry out home visits and meet other professionals in community settings. If the points below resonate with you, we'd love you to put in an application: Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department? Qualifications: You have relevant work-based experience and engage in continuous professional development. You can travel independently around the Borough to carry out home visits and meet other professionals in community settings. Essential for The Role: Disclosure Barring Service - Standard (Unlimited) Closing date: 10 March 2025.
Mar 07, 2025
Full time
Full-Time, Fixed-Term and Secondment Contract - 12 months About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to join Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. About The Team You'll Be Working In This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers. This role is to fulfil the council's statutory homelessness assessment and decision-making function, with particular focus on those in emergency and temporary accommodation. You will proactively prevent and resolve crisis across the housing, health and social care agendas, utilising support services, discretionary funds and assistance and ensuring that accommodation is affordable. You will complete detailed holistic assessments of housing and support needs, devise and progress personalised housing plans and you provide interventions, support and referrals to minimise the time spent in temporary accommodation. About You You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits. You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people. You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions. You work independently, proactively and flexibly, being an expert problem solver demonstrating excellent analytical skills, to seek out and implement bespoke solutions to complex issues and make decisions confidently. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be. You can travel independently around the Borough to carry out home visits and meet other professionals in community settings. If the points below resonate with you, we'd love you to put in an application: Are you passionate about customer services? Are you an experienced homelessness professional? Are you looking to working in a forward thinking and progressive housing department? Qualifications: You have relevant work-based experience and engage in continuous professional development. You can travel independently around the Borough to carry out home visits and meet other professionals in community settings. Essential for The Role: Disclosure Barring Service - Standard (Unlimited) Closing date: 10 March 2025.
Adecco
Head of Temporary Accommodation & Support (Temp: South London)
Adecco
A fantastic opportunity has emerged for a Head of Temporary Accommodation & Support to join one of Adecco's leading Local Government clients in a temporary contract, until they recruit permanently for the post. This a full time role (36 hours each week, Monday to Friday) and interviews will take place in mid/late February 2025. Our client is based in South London and office attendance is required for a minimum of 3 days each week. You will be one of two Heads of Service who will support the Director of Homelessness Prevention & Accommodation as the Council's professional lead for housing. You will be responsible for the assessment and provision of housing and accommodation for the local residents, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our clients' residents to minimise repeat access and deliver a long term community based sustainable solutions. You will ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value. You will also undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service. Other key elements of this role include: Planning and ensuring service delivery within a complex / diverse service area. Controlling operational activities within the service area and ensuring professional standards are delivered. Managing responses to complex professional or politically sensitive issues within the area of responsibility. Managing key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility. Developing service plans to meet strategic business goals, ensuring full compliance with all internal and external standards. Ensuring the development and delivery of continuous improvements in all aspects of the service. Leading, motivating and developing staff to create and maintain a highly competent and participative workforce. Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives. The successful candidate will ideally possess a: Demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery Significant experience of leadership at a senior level in a large organisation with evidence of the personal and professional qualities that have made a positive difference Experience of working successfully, with evidence of leadership interventions, in partnership with a wide range of internal and external stakeholders / bodies including statutory bodies and organisations Proven track record, with evidence of personal impact, in leading, at a senior level, operational teams to deliver improved outcomes that meet the policy objectives of the organisation Proven track record in leading, at a senior level, the strategic design and direction of services. Significant track record in executing team and individual performance effectively Due to the urgent nature of this vacancy, all applicants must be able to start within one month's notice. Please note, a car driver/owner is not required. Only applicants who feel they meet the above criteria need apply.
Feb 10, 2025
Seasonal
A fantastic opportunity has emerged for a Head of Temporary Accommodation & Support to join one of Adecco's leading Local Government clients in a temporary contract, until they recruit permanently for the post. This a full time role (36 hours each week, Monday to Friday) and interviews will take place in mid/late February 2025. Our client is based in South London and office attendance is required for a minimum of 3 days each week. You will be one of two Heads of Service who will support the Director of Homelessness Prevention & Accommodation as the Council's professional lead for housing. You will be responsible for the assessment and provision of housing and accommodation for the local residents, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our clients' residents to minimise repeat access and deliver a long term community based sustainable solutions. You will ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value. You will also undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service. Other key elements of this role include: Planning and ensuring service delivery within a complex / diverse service area. Controlling operational activities within the service area and ensuring professional standards are delivered. Managing responses to complex professional or politically sensitive issues within the area of responsibility. Managing key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility. Developing service plans to meet strategic business goals, ensuring full compliance with all internal and external standards. Ensuring the development and delivery of continuous improvements in all aspects of the service. Leading, motivating and developing staff to create and maintain a highly competent and participative workforce. Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives. The successful candidate will ideally possess a: Demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery Significant experience of leadership at a senior level in a large organisation with evidence of the personal and professional qualities that have made a positive difference Experience of working successfully, with evidence of leadership interventions, in partnership with a wide range of internal and external stakeholders / bodies including statutory bodies and organisations Proven track record, with evidence of personal impact, in leading, at a senior level, operational teams to deliver improved outcomes that meet the policy objectives of the organisation Proven track record in leading, at a senior level, the strategic design and direction of services. Significant track record in executing team and individual performance effectively Due to the urgent nature of this vacancy, all applicants must be able to start within one month's notice. Please note, a car driver/owner is not required. Only applicants who feel they meet the above criteria need apply.
Informed Recruitment
Housing Manager - Homeless Intervention & Protection
Informed Recruitment
Are you an experienced and enthusiastic Housing Manager? Do you have subject management expertise in Homelessness Intervention & Prevention? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Homelessness Manager to lead on the continuous improvement and development of the organisations Housing Needs function. As a specialist provider of resource to the Housing, Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and develop your career as part of modern environment championing continual improvement. The purpose of the role will be to manage the delivery of a high-quality homelessness prevention and intervention service. Your day-to-day responsibilities will include developing and maintaining positive relationships with all stakeholders and key partners; monitoring key performance activities; the delivery of commission bids; managing budgets; mapping demand and forecasting future pressures; and motivating and leading a team whilst instilling a culture of innovation and continuous improvement. Key Requirements Demonstrable experience working commercially in Housing Management. Homelessness and Housing Needs subject matter expertise. Proven experience managing homeless intervention and prevention services. Extensive knowledge of applicable legislation, including the Housing Act 1996 (parts VI & VII as amended by the Homelessness Act (Apply online only), 1988, 2004. Line management, staff motivations, and a track record of promoting innovation and a culture of continuous improvement. Bid writing and service commission. Budget and contract management. Experience in preparing housing policies and strategies. Relevant Housing qualifications or certifications. As an individual you will be a strong leader capable of challenging decision and team building. You will have excellent problem-solving skills and attention to detail, whilst also being a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role will be hybrid based with home working and two days per week working in an office in London. If this role describes you, then please apply without delay for the opportunity to develop your career at a driven yet friendly organisation continually looking to provide a better service to customers. In return you will receive a competitive basic salary and fantastic benefits package that includes an unparalleled contributory pension scheme, extremely generous annual leave entitlement, healthcare, and much more. Apply swiftly to avoid disappointment. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Feb 05, 2025
Full time
Are you an experienced and enthusiastic Housing Manager? Do you have subject management expertise in Homelessness Intervention & Prevention? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Homelessness Manager to lead on the continuous improvement and development of the organisations Housing Needs function. As a specialist provider of resource to the Housing, Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and develop your career as part of modern environment championing continual improvement. The purpose of the role will be to manage the delivery of a high-quality homelessness prevention and intervention service. Your day-to-day responsibilities will include developing and maintaining positive relationships with all stakeholders and key partners; monitoring key performance activities; the delivery of commission bids; managing budgets; mapping demand and forecasting future pressures; and motivating and leading a team whilst instilling a culture of innovation and continuous improvement. Key Requirements Demonstrable experience working commercially in Housing Management. Homelessness and Housing Needs subject matter expertise. Proven experience managing homeless intervention and prevention services. Extensive knowledge of applicable legislation, including the Housing Act 1996 (parts VI & VII as amended by the Homelessness Act (Apply online only), 1988, 2004. Line management, staff motivations, and a track record of promoting innovation and a culture of continuous improvement. Bid writing and service commission. Budget and contract management. Experience in preparing housing policies and strategies. Relevant Housing qualifications or certifications. As an individual you will be a strong leader capable of challenging decision and team building. You will have excellent problem-solving skills and attention to detail, whilst also being a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role will be hybrid based with home working and two days per week working in an office in London. If this role describes you, then please apply without delay for the opportunity to develop your career at a driven yet friendly organisation continually looking to provide a better service to customers. In return you will receive a competitive basic salary and fantastic benefits package that includes an unparalleled contributory pension scheme, extremely generous annual leave entitlement, healthcare, and much more. Apply swiftly to avoid disappointment. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

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