Lettings Administrator

A leading and expanding Independent Estate Agency is looking for a Lettings Administrator for their busy office in Mountain Ash.

Lettings Administrator Overview:

My client is looking for a reliable and detail-oriented Lettings Maintenance & Administration Coordinator to support the lettings team with day-to-day operations.

This role includes -

Managing property maintenance requests

Preparing tenancy contracts

Handling deposits, and ensuring compliance with all regulatory requirements.

Key Skills & Experience:

Previous experience in a lettings or property management environment preferred.

Excellent administrative and organisational abilities.

Strong attention to detail and ability to follow legal procedures.

Confident communicator with good customer service skills.

Familiarity with property management systems (e.g., Reapit, Alto, CFP) desirable.

Working knowledge of tenancy deposit legislation and contract setup.

The ideal candidate will be highly organised, with excellent communication skills and a strong understanding of lettings processes.

Key Responsibilities as a Lettings Administrator:

Maintenance Coordination

• Receive and log maintenance requests from tenants.
• Arrange works with approved contractors and track job progress.
• Communicate updates to landlords and tenants.
• Ensure timely completion and resolution of issues.
• Keep maintenance records up to date on the property management system.

Tenancy Administration & Contracts

• Draft and issue tenancy agreements, renewals, and related documentation.
• Ensure all pre-tenancy checks are completed, including:
• Right to Rent checks
• Reference checks
• Guarantor documentation (if applicable)
• Coordinate tenancy start dates, key handovers, and move-in packs.
• Maintain accurate tenant and landlord records.

Deposit Management:

• Process deposit payments and ensure registration with the correct protection scheme (e.g., DPS, TDS, MyDeposits).
• Issue prescribed information within the legal timeframe.
• Assist in managing deposit returns at the end of tenancy, including negotiation of deductions and communication with all parties.

Compliance & General Admin:

• Ensure all required documents (e.g., gas safety, EPC, EICR) are in place before tenancy start.
• Maintain CRM systems and digital filing systems.
• Respond to telephone and email enquiries promptly and professionally.
• Support the wider lettings and property management team as required.

Lettings Administrator Package:

Salary 30k

Mileage paid

Pool car available

Hours

Monday - Friday

9am - 5pm

If you have Lettings/ Property Management experience and looking for a new challenge apply today!