The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Aug 06, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Senior Ecologist £37,236 - £40,674 Full Time, Permanent Are you an experienced ecologist seeking to develop your career in a senior role incorporating planning advice and nature recovery projects? An exceptional opportunity to join West Oxfordshire District Council as a Senior Ecologist, you will be acting as a lead technical specialist on ecology, Biodiversity Net Gain and nature recovery for planning, estates and other council departments. This permanent role offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you passionate about restoring nature in the local area? If so, we would love to hear from you. Our planning and sustainability service is fundamental to the success of the council s ambition for the future and we are passionate about safeguarding and recovering nature in the area. Our focus is to enable our communities in the West Oxfordshire area to thrive, by creating great places for people to live, work, learn and enjoy. We want our future generations to thrive too and we are serious in tackling the climate and nature emergencies. Now is a fantastic time to be joining us. We are looking to deliver upon our council priorities and shape our environment for the benefit of the local area and beyond. About the role: We are looking for a passionate ecologist to join the planning policy team to ensure the Council is implementing its duties under the Environment Act 2021 in relation to Biodiversity Net Gain and nature recovery. You will be line managed by the Principal Ecologist and assist with overseeing the work of the two Assistant Ecologists and the Nature Recovery Officer. The Senior Ecologist is a hybrid role combining nature recovery with planning ecology on a 50:50 basis. The work will be wide ranging and challenging, including providing high quality and robust ecological advice for planning applications, enforcement and appeals, and supporting the Principal Ecologist on the implementation and monitoring of Biodiversity Net Gain. In addition, you will be driving forward the council s Nature Recovery Plan. You will be liaising with a variety of different stakeholders, including planning officers, developers, planning agents, ecological consultants, environmental organisations and councillors to protect and enhance biodiversity and to deliver nature recovery in order to support the delivery of the Oxfordshire Local Nature Recovery Strategy. You will need: • A post-graduate degree qualification in a related subject and at least 5-years relevant work experience. • Experience in providing ecological advice in either public or private sector within a planning context. • Excellent knowledge and experience of statutory Biodiversity Net Gain. • Excellent knowledge and experience of relevant legislation and policies, specifically how these apply to the planning process and management of the natural environment. • Good awareness and understanding of Local Nature Recovery Strategies. Special conditions: • Ability to travel / access to a vehicle for work purposes. • Full UK Driving Licence • You will be expected to work reasonable additional hours in line with the needs of the service. • There may be a requirement to work at other locations to meet the needs of the business. • This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. What we can do for you • Agile working allowing a mix of home and office working • Flexible working arrangements • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care • Generous contributory local government pension scheme • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars • Generous sickness cover above statutory entitlements To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 30, 2025
Full time
Senior Ecologist £37,236 - £40,674 Full Time, Permanent Are you an experienced ecologist seeking to develop your career in a senior role incorporating planning advice and nature recovery projects? An exceptional opportunity to join West Oxfordshire District Council as a Senior Ecologist, you will be acting as a lead technical specialist on ecology, Biodiversity Net Gain and nature recovery for planning, estates and other council departments. This permanent role offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you passionate about restoring nature in the local area? If so, we would love to hear from you. Our planning and sustainability service is fundamental to the success of the council s ambition for the future and we are passionate about safeguarding and recovering nature in the area. Our focus is to enable our communities in the West Oxfordshire area to thrive, by creating great places for people to live, work, learn and enjoy. We want our future generations to thrive too and we are serious in tackling the climate and nature emergencies. Now is a fantastic time to be joining us. We are looking to deliver upon our council priorities and shape our environment for the benefit of the local area and beyond. About the role: We are looking for a passionate ecologist to join the planning policy team to ensure the Council is implementing its duties under the Environment Act 2021 in relation to Biodiversity Net Gain and nature recovery. You will be line managed by the Principal Ecologist and assist with overseeing the work of the two Assistant Ecologists and the Nature Recovery Officer. The Senior Ecologist is a hybrid role combining nature recovery with planning ecology on a 50:50 basis. The work will be wide ranging and challenging, including providing high quality and robust ecological advice for planning applications, enforcement and appeals, and supporting the Principal Ecologist on the implementation and monitoring of Biodiversity Net Gain. In addition, you will be driving forward the council s Nature Recovery Plan. You will be liaising with a variety of different stakeholders, including planning officers, developers, planning agents, ecological consultants, environmental organisations and councillors to protect and enhance biodiversity and to deliver nature recovery in order to support the delivery of the Oxfordshire Local Nature Recovery Strategy. You will need: • A post-graduate degree qualification in a related subject and at least 5-years relevant work experience. • Experience in providing ecological advice in either public or private sector within a planning context. • Excellent knowledge and experience of statutory Biodiversity Net Gain. • Excellent knowledge and experience of relevant legislation and policies, specifically how these apply to the planning process and management of the natural environment. • Good awareness and understanding of Local Nature Recovery Strategies. Special conditions: • Ability to travel / access to a vehicle for work purposes. • Full UK Driving Licence • You will be expected to work reasonable additional hours in line with the needs of the service. • There may be a requirement to work at other locations to meet the needs of the business. • This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. What we can do for you • Agile working allowing a mix of home and office working • Flexible working arrangements • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care • Generous contributory local government pension scheme • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars • Generous sickness cover above statutory entitlements To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview We're looking for a hands-on Employee Relations Manager to join our People team. You'll play a critical role in shaping the employee experience for our team (120+ FTEs across different depots, growing to 170+ by year-end) and supporting our depot and HQ teams with expert advice on employee relations (ER) matters. This is a role for someone who thrives in a fast-paced, operational environment and is comfortable working across different sites in London. You'll be the first point of contact for ER issues on the ground, partnering with managers to foster a positive, compliant, and fair workplace culture. You'll also take the lead on investigations, policy development, training, and case tracking. Responsibilities Employee Relations Case Management Lead on all ER matters within, including disciplinary, grievance, attendance, and performance-related cases Conduct thorough investigations into misconduct, complaints, and absence issues, ensuring fair outcomes and documentation Act as a key point of contact for operational employees seeking support on ER concerns Partner with legal advisors and senior leadership on complex or high-risk cases Provide pragmatic, legally compliant advice to managers to ensure consistent ER practices across all sites Compliance & Policy Enforcement Ensure full compliance with UK employment law, company policies, and ethical standards across the company Maintain and update ER-related policies, processes, and toolkits in collaboration with the People team and legal partners Monitor ER case trends and identify systemic issues, making recommendations for proactive interventions or policy changes Lead formal ER procedures, ensuring procedural fairness and legal robustness at every step Manager Support & Training Act as a trusted advisor to managers, providing coaching on performance management, conflict resolution, and managing conduct issues Deliver engaging training sessions on ER topics such as managing investigations, handling difficult conversations, and absence management Build manager confidence and capability in handling day-to-day ER matters effectively and empathetically Operational HR Support Advise on operational HR practices absence tracking, and probation management to support fair and efficient workforce planning Develop and oversee structured processes for probation periods, helping managers set clear expectations and make informed decisions Support change initiatives across depot operations, ensuring ER practices align with HIVED's people strategy and values Collaborate with the wider People team to share insights from the field and align on continuous improvements in policy, process, and communication Case Tracking & Reporting Maintain accurate records of all ER casework using internal tracking tools Analyse data and produce regular reporting for senior leadership, highlighting trends, risks, and improvement areas Share insights across teams to drive accountability and culture improvements Requirements Proven experience in an Employee Relations or People Advisory role, ideally within a logistics, warehousing, or operational environment Strong working knowledge of UK employment law, especially in disciplinary, grievance, and absence management processes Experience conducting investigations and resolving complex ER cases with a fair, consistent, and legally sound approach Confident coaching and advising managers at all levels, particularly in high-pressure, fast-paced environments Excellent communication and interpersonal skills with the ability to influence, build trust, and work cross-functionally Strong analytical and reporting skills to identify ER trends and support continuous improvement Comfortable working independently, across multiple sites, and occasionally outside of standard office hours to support shift-based teams Experience mentoring junior HR colleagues is a plus How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays Subsidised Private Medical Insurance including dental and vision Weekly team lunch and regular company socials MacBook Air or Windows Laptop (depending on your preference) Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot Enhanced maternity/paternity/adoption policy Cycle to work scheme Dog friendly office
Jul 25, 2025
Full time
About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures and the British government. We're passionate about driving innovation and redefining the future of delivery. Role Overview We're looking for a hands-on Employee Relations Manager to join our People team. You'll play a critical role in shaping the employee experience for our team (120+ FTEs across different depots, growing to 170+ by year-end) and supporting our depot and HQ teams with expert advice on employee relations (ER) matters. This is a role for someone who thrives in a fast-paced, operational environment and is comfortable working across different sites in London. You'll be the first point of contact for ER issues on the ground, partnering with managers to foster a positive, compliant, and fair workplace culture. You'll also take the lead on investigations, policy development, training, and case tracking. Responsibilities Employee Relations Case Management Lead on all ER matters within, including disciplinary, grievance, attendance, and performance-related cases Conduct thorough investigations into misconduct, complaints, and absence issues, ensuring fair outcomes and documentation Act as a key point of contact for operational employees seeking support on ER concerns Partner with legal advisors and senior leadership on complex or high-risk cases Provide pragmatic, legally compliant advice to managers to ensure consistent ER practices across all sites Compliance & Policy Enforcement Ensure full compliance with UK employment law, company policies, and ethical standards across the company Maintain and update ER-related policies, processes, and toolkits in collaboration with the People team and legal partners Monitor ER case trends and identify systemic issues, making recommendations for proactive interventions or policy changes Lead formal ER procedures, ensuring procedural fairness and legal robustness at every step Manager Support & Training Act as a trusted advisor to managers, providing coaching on performance management, conflict resolution, and managing conduct issues Deliver engaging training sessions on ER topics such as managing investigations, handling difficult conversations, and absence management Build manager confidence and capability in handling day-to-day ER matters effectively and empathetically Operational HR Support Advise on operational HR practices absence tracking, and probation management to support fair and efficient workforce planning Develop and oversee structured processes for probation periods, helping managers set clear expectations and make informed decisions Support change initiatives across depot operations, ensuring ER practices align with HIVED's people strategy and values Collaborate with the wider People team to share insights from the field and align on continuous improvements in policy, process, and communication Case Tracking & Reporting Maintain accurate records of all ER casework using internal tracking tools Analyse data and produce regular reporting for senior leadership, highlighting trends, risks, and improvement areas Share insights across teams to drive accountability and culture improvements Requirements Proven experience in an Employee Relations or People Advisory role, ideally within a logistics, warehousing, or operational environment Strong working knowledge of UK employment law, especially in disciplinary, grievance, and absence management processes Experience conducting investigations and resolving complex ER cases with a fair, consistent, and legally sound approach Confident coaching and advising managers at all levels, particularly in high-pressure, fast-paced environments Excellent communication and interpersonal skills with the ability to influence, build trust, and work cross-functionally Strong analytical and reporting skills to identify ER trends and support continuous improvement Comfortable working independently, across multiple sites, and occasionally outside of standard office hours to support shift-based teams Experience mentoring junior HR colleagues is a plus How we reward our team Dynamic working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays Subsidised Private Medical Insurance including dental and vision Weekly team lunch and regular company socials MacBook Air or Windows Laptop (depending on your preference) Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot Enhanced maternity/paternity/adoption policy Cycle to work scheme Dog friendly office
Regional Health and Safety Business Partner Hybrid 45,000 - 55,000 DOE + 7,325 Car Allowance + Excellent Benefits Are you an expert in Health and Safety looking to make a real impact across a dynamic fresh food distribution and processing business? Do you have experience in shaping safety initiatives in a fast-paced foodservice or FMCG environment? Are you ready to help drive a culture of safety and compliance within a nationally recognised organisation that's part of a market-leading group? If these questions resonate with you, the Regional Health and Safety Business Partner role might be your next exciting career step. This position presents a unique opportunity to work with a leading name in the fresh produce sector, part of a wider national group, delivering high-quality products to customers across the UK. What can you expect in this role? Provide leadership, coaching, and subject-matter expertise to build a strong health and safety culture across the sites in Birmingham, Worcester & Bicester. Ensure the site's compliance with UK health and safety legislation while supporting the broader UK health and safety strategy. Engage with staff at all levels to raise awareness and drive a commitment to health and safety. Oversee regular audits and inspections, assessing performance and identifying areas for improvement. Work with key internal and external stakeholders including contractors, regulators, and enforcement agencies. What does this role offer you? Salary between 45,000 - 55,000 DOE, plus a 7,325 car allowance. Fancy a company car instead? Choose a car via the salary sacrifice scheme. 500 annual wellbeing allowance. Bupa Healthcare for you and your partner, with discounted enrolment for additional family members. Frequent work-from-home opportunities and flexibility with your travel schedule 5 contracted hours per week. 25 days of holiday, plus bank holidays, with the option to buy up to 10 additional days through the flexible benefits scheme. Support for further studies and career development. What We're Looking For: Proven experience in a similar Health and Safety role, ideally within a logistics, warehousing, or distribution environment. NEBOSH Diploma (or equivalent) and IOSH membership (or working towards) preferred. Strong technical knowledge of health and safety legislation. A proactive and enthusiastic approach to health and safety. This is an excellent opportunity to grow and develop your career further within an exciting organisation who have an enviable reputation in their field. If you are interested and have the required experience, please contact Sam Tearne on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Take a look at other opportunities here . Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed) . Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you. Regional Health and Safety Business Partner Hybrid 45,000 - 55,000 DOE + 7,325 Car Allowance + Excellent Benefits
Jul 22, 2025
Full time
Regional Health and Safety Business Partner Hybrid 45,000 - 55,000 DOE + 7,325 Car Allowance + Excellent Benefits Are you an expert in Health and Safety looking to make a real impact across a dynamic fresh food distribution and processing business? Do you have experience in shaping safety initiatives in a fast-paced foodservice or FMCG environment? Are you ready to help drive a culture of safety and compliance within a nationally recognised organisation that's part of a market-leading group? If these questions resonate with you, the Regional Health and Safety Business Partner role might be your next exciting career step. This position presents a unique opportunity to work with a leading name in the fresh produce sector, part of a wider national group, delivering high-quality products to customers across the UK. What can you expect in this role? Provide leadership, coaching, and subject-matter expertise to build a strong health and safety culture across the sites in Birmingham, Worcester & Bicester. Ensure the site's compliance with UK health and safety legislation while supporting the broader UK health and safety strategy. Engage with staff at all levels to raise awareness and drive a commitment to health and safety. Oversee regular audits and inspections, assessing performance and identifying areas for improvement. Work with key internal and external stakeholders including contractors, regulators, and enforcement agencies. What does this role offer you? Salary between 45,000 - 55,000 DOE, plus a 7,325 car allowance. Fancy a company car instead? Choose a car via the salary sacrifice scheme. 500 annual wellbeing allowance. Bupa Healthcare for you and your partner, with discounted enrolment for additional family members. Frequent work-from-home opportunities and flexibility with your travel schedule 5 contracted hours per week. 25 days of holiday, plus bank holidays, with the option to buy up to 10 additional days through the flexible benefits scheme. Support for further studies and career development. What We're Looking For: Proven experience in a similar Health and Safety role, ideally within a logistics, warehousing, or distribution environment. NEBOSH Diploma (or equivalent) and IOSH membership (or working towards) preferred. Strong technical knowledge of health and safety legislation. A proactive and enthusiastic approach to health and safety. This is an excellent opportunity to grow and develop your career further within an exciting organisation who have an enviable reputation in their field. If you are interested and have the required experience, please contact Sam Tearne on or (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Take a look at other opportunities here . Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed) . Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you. Regional Health and Safety Business Partner Hybrid 45,000 - 55,000 DOE + 7,325 Car Allowance + Excellent Benefits
Senior Ecologist £37,236 - £40,674 Full Time, Permanent Are you an experienced ecologist seeking to develop your career in a senior role incorporating planning advice and nature recovery projects? An exceptional opportunity to join West Oxfordshire District Council as a Senior Ecologist, you will be acting as a lead technical specialist on ecology, Biodiversity Net Gain and nature recovery for planning, estates and other council departments. This permanent role offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you passionate about restoring nature in the local area? If so, we would love to hear from you. Our planning and sustainability service is fundamental to the success of the council's ambition for the future and we are passionate about safeguarding and recovering nature in the area. Our focus is to enable our communities in the West Oxfordshire area to thrive, by creating great places for people to live, work, learn and enjoy. We want our future generations to thrive too and we are serious in tackling the climate and nature emergencies. Now is a fantastic time to be joining us. We are looking to deliver upon our council priorities and shape our environment for the benefit of the local area and beyond. About the role: We are looking for a passionate ecologist to join the planning policy team to ensure the Council is implementing its duties under the Environment Act 2021 in relation to Biodiversity Net Gain and nature recovery. You will be line managed by the Principal Ecologist and assist with overseeing the work of the two Assistant Ecologists and the Nature Recovery Officer. The Senior Ecologist is a hybrid role combining nature recovery with planning ecology on a 50:50 basis. The work will be wide ranging and challenging, including providing high quality and robust ecological advice for planning applications, enforcement and appeals, and supporting the Principal Ecologist on the implementation and monitoring of Biodiversity Net Gain. In addition, you will be driving forward the council's Nature Recovery Plan. You will be liaising with a variety of different stakeholders, including planning officers, developers, planning agents, ecological consultants, environmental organisations and councillors to protect and enhance biodiversity and to deliver nature recovery in order to support the delivery of the Oxfordshire Local Nature Recovery Strategy. You will need: • A post-graduate degree qualification in a related subject and at least 5-years' relevant work experience. • Experience in providing ecological advice in either public or private sector within a planning context. • Excellent knowledge and experience of statutory Biodiversity Net Gain. • Excellent knowledge and experience of relevant legislation and policies, specifically how these apply to the planning process and management of the natural environment. • Good awareness and understanding of Local Nature Recovery Strategies. Special conditions: • Ability to travel / access to a vehicle for work purposes. • Full UK Driving Licence • You will be expected to work reasonable additional hours in line with the needs of the service. • There may be a requirement to work at other locations to meet the needs of the business. • This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. What we can do for you • Agile working allowing a mix of home and office working • Flexible working arrangements • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care • Generous contributory local government pension scheme • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars • Generous sickness cover above statutory entitlements To apply for this position please click on apply now within this page to complete an application form and supporting statement together with your CV. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Jul 21, 2025
Full time
Senior Ecologist £37,236 - £40,674 Full Time, Permanent Are you an experienced ecologist seeking to develop your career in a senior role incorporating planning advice and nature recovery projects? An exceptional opportunity to join West Oxfordshire District Council as a Senior Ecologist, you will be acting as a lead technical specialist on ecology, Biodiversity Net Gain and nature recovery for planning, estates and other council departments. This permanent role offers the flexibility of working within the offices at Witney and agile working, allowing you that extra freedom and work life balance. Are you passionate about restoring nature in the local area? If so, we would love to hear from you. Our planning and sustainability service is fundamental to the success of the council's ambition for the future and we are passionate about safeguarding and recovering nature in the area. Our focus is to enable our communities in the West Oxfordshire area to thrive, by creating great places for people to live, work, learn and enjoy. We want our future generations to thrive too and we are serious in tackling the climate and nature emergencies. Now is a fantastic time to be joining us. We are looking to deliver upon our council priorities and shape our environment for the benefit of the local area and beyond. About the role: We are looking for a passionate ecologist to join the planning policy team to ensure the Council is implementing its duties under the Environment Act 2021 in relation to Biodiversity Net Gain and nature recovery. You will be line managed by the Principal Ecologist and assist with overseeing the work of the two Assistant Ecologists and the Nature Recovery Officer. The Senior Ecologist is a hybrid role combining nature recovery with planning ecology on a 50:50 basis. The work will be wide ranging and challenging, including providing high quality and robust ecological advice for planning applications, enforcement and appeals, and supporting the Principal Ecologist on the implementation and monitoring of Biodiversity Net Gain. In addition, you will be driving forward the council's Nature Recovery Plan. You will be liaising with a variety of different stakeholders, including planning officers, developers, planning agents, ecological consultants, environmental organisations and councillors to protect and enhance biodiversity and to deliver nature recovery in order to support the delivery of the Oxfordshire Local Nature Recovery Strategy. You will need: • A post-graduate degree qualification in a related subject and at least 5-years' relevant work experience. • Experience in providing ecological advice in either public or private sector within a planning context. • Excellent knowledge and experience of statutory Biodiversity Net Gain. • Excellent knowledge and experience of relevant legislation and policies, specifically how these apply to the planning process and management of the natural environment. • Good awareness and understanding of Local Nature Recovery Strategies. Special conditions: • Ability to travel / access to a vehicle for work purposes. • Full UK Driving Licence • You will be expected to work reasonable additional hours in line with the needs of the service. • There may be a requirement to work at other locations to meet the needs of the business. • This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. What we can do for you • Agile working allowing a mix of home and office working • Flexible working arrangements • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care • Generous contributory local government pension scheme • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars • Generous sickness cover above statutory entitlements To apply for this position please click on apply now within this page to complete an application form and supporting statement together with your CV. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
We are looking for an experienced and proactive Private Sector Housing Group Manager to lead a high-performing enforcement and licensing service. This is a pivotal role, central to delivering our vision that everyone has access to a safe, decent, and genuinely affordable home. In this role, you will lead multi-disciplinary teams delivering a wide range of services across private sector housing. You'll oversee complex programmes including property licensing schemes, housing enforcement, grant delivery, tall building safety, and empty homes initiatives. Your leadership will drive up standards in the private rented sector, support vulnerable residents, and hold landlords and managing agents to account. Key Responsibilities Deliver effective licensing services under Mandatory, Additional, and Selective schemes for both HMOs and single dwellings. Lead enforcement strategies to tackle unsafe conditions, non-compliance, and criminal activity in the private rental market. Oversee disabled facilities grants and other housing-related funding streams to support residents in need. Manage major projects and support business planning and performance reporting at a strategic level. Provide expert advice on housing legislation, lead complex investigations, and oversee legal proceedings including tribunals and prosecutions. Build strong working relationships across internal departments and with external partners including the Police and regulatory agencies. Champion a culture of continuous improvement, customer service excellence, and accountability. You will be expected to be in the office 3 days a week with some evening and weekend working to accommodate council and other meetings and engagement events. What we're looking for: A strong, solutions-focused leader with substantial experience in housing enforcement, environmental health, or property regulation. You'll have a deep understanding of relevant legislation and best practice, alongside the ability to manage complex projects, budgets, and people with confidence and clarity. Excellent communication skills and the ability to navigate political, legal, and community-facing challenges are essential. You will be committed to fairness, safety, and improving living standards for all. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 19, 2025
Contractor
We are looking for an experienced and proactive Private Sector Housing Group Manager to lead a high-performing enforcement and licensing service. This is a pivotal role, central to delivering our vision that everyone has access to a safe, decent, and genuinely affordable home. In this role, you will lead multi-disciplinary teams delivering a wide range of services across private sector housing. You'll oversee complex programmes including property licensing schemes, housing enforcement, grant delivery, tall building safety, and empty homes initiatives. Your leadership will drive up standards in the private rented sector, support vulnerable residents, and hold landlords and managing agents to account. Key Responsibilities Deliver effective licensing services under Mandatory, Additional, and Selective schemes for both HMOs and single dwellings. Lead enforcement strategies to tackle unsafe conditions, non-compliance, and criminal activity in the private rental market. Oversee disabled facilities grants and other housing-related funding streams to support residents in need. Manage major projects and support business planning and performance reporting at a strategic level. Provide expert advice on housing legislation, lead complex investigations, and oversee legal proceedings including tribunals and prosecutions. Build strong working relationships across internal departments and with external partners including the Police and regulatory agencies. Champion a culture of continuous improvement, customer service excellence, and accountability. You will be expected to be in the office 3 days a week with some evening and weekend working to accommodate council and other meetings and engagement events. What we're looking for: A strong, solutions-focused leader with substantial experience in housing enforcement, environmental health, or property regulation. You'll have a deep understanding of relevant legislation and best practice, alongside the ability to manage complex projects, budgets, and people with confidence and clarity. Excellent communication skills and the ability to navigate political, legal, and community-facing challenges are essential. You will be committed to fairness, safety, and improving living standards for all. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're looking for a proactive and people focused Housing Services Manager to lead a small team of Housing Officers and ASB Officers This is a vital leadership opportunity where you'll oversee housing operations across a patch based model with a strong focus on tenancy sustainment, neighbourhood management and team development Day to Day Responsibilities Managing and mentoring Housing Officers and ASB Officers to ensure consistent service delivery Taking ownership of the tenancy journey from allocations and audits to enforcement and sustainment planning Supporting the development of safe vibrant communities through walkabouts forums and resident led projects Ensuring full compliance with safeguarding frameworks housing legislation and service standards Tracking performance data and using insights to improve processes and outcomes Collaborating across departments such as Property Legal Lettings and Income to deliver joined up services Acting as a key representative for the organisation with partners local authorities and stakeholders What We're Looking For Experience in social housing or neighbourhood services at a senior or team leader level Proven track record in leading remote or patch based housing teams Good working knowledge of tenancy law welfare policy anti social behaviour and safeguarding practices Confident decision maker who can manage complex issues across multiple service areas Commitment to tenant engagement trauma informed leadership and inclusive service delivery Why Apply Salary up to 50,500 inclusive of car allowance Join an organisation where your work as a Housing Services Manager has direct community impact Shape how services are delivered across estates and neighbourhoods Access a wide range of benefits including enhanced leave wellbeing schemes and staff discounts Be part of a forward thinking team focused on quality care and continuous improvement This is an excellent opportunity for someone already working as a Housing Services Manager or ready to step up into one to take on a rewarding hands on leadership role To find out more apply today or contact Tiyana on (phone number removed) or (url removed)
Jul 19, 2025
Full time
We're looking for a proactive and people focused Housing Services Manager to lead a small team of Housing Officers and ASB Officers This is a vital leadership opportunity where you'll oversee housing operations across a patch based model with a strong focus on tenancy sustainment, neighbourhood management and team development Day to Day Responsibilities Managing and mentoring Housing Officers and ASB Officers to ensure consistent service delivery Taking ownership of the tenancy journey from allocations and audits to enforcement and sustainment planning Supporting the development of safe vibrant communities through walkabouts forums and resident led projects Ensuring full compliance with safeguarding frameworks housing legislation and service standards Tracking performance data and using insights to improve processes and outcomes Collaborating across departments such as Property Legal Lettings and Income to deliver joined up services Acting as a key representative for the organisation with partners local authorities and stakeholders What We're Looking For Experience in social housing or neighbourhood services at a senior or team leader level Proven track record in leading remote or patch based housing teams Good working knowledge of tenancy law welfare policy anti social behaviour and safeguarding practices Confident decision maker who can manage complex issues across multiple service areas Commitment to tenant engagement trauma informed leadership and inclusive service delivery Why Apply Salary up to 50,500 inclusive of car allowance Join an organisation where your work as a Housing Services Manager has direct community impact Shape how services are delivered across estates and neighbourhoods Access a wide range of benefits including enhanced leave wellbeing schemes and staff discounts Be part of a forward thinking team focused on quality care and continuous improvement This is an excellent opportunity for someone already working as a Housing Services Manager or ready to step up into one to take on a rewarding hands on leadership role To find out more apply today or contact Tiyana on (phone number removed) or (url removed)
Neighbourhood Officer £33,053 per annum FTE Harrogate Office/community based 37-hour week (part-time applicants will be considered) Permanent About Harrogate Housing Association We're a small, friendly housing association dedicated to making a real difference in our communities. Our values of being Local, Approachable and Customer Focussed drive everything we do. We believe in creating neighbourhoods where people are proud to live, and we're looking for someone who shares that passion. About the Role We're seeking an ambitious and driven Neighbourhood Officer to join our close-knit team. This is an excellent opportunity for someone looking to build a rewarding career in housing management while making a genuine impact on people's lives. As Neighbourhood Officer, you will play a key role in driving forward the work we do. You will be the face of our organisation in the community, working directly with customers to improve their neighbourhoods and resolve their housing needs. From conducting home reviews and managing tenancies to developing neighbourhood plans and building partnerships with local stakeholders, you'll play a vital role in delivering outstanding customer service. This role offers fantastic development opportunities, including full support to achieve CIH Level 5 qualification, with the potential for significant career progression within our organisation. What You'll Be Doing: Deliver Outstanding Customer Service - Provide excellent service that demonstrates our values and makes a real difference to customers' lives, ensuring neighbourhoods and properties are well-maintained. Conduct Home Reviews - Listen and engage with customers, taking action on their needs and using feedback to continuously improve our services. Develop Neighbourhood Plans - Create and deliver plans in key areas with customer priorities at the core, working to improve communities where our customers live. Build Strategic Partnerships - Establish and maintain effective relationships with stakeholders including police, local authorities, and community groups. Manage Tenancies End-to-End - From pre-letting visits through to sustainable sign-ups, taking a proactive approach to tenancy sustainment and prompt enforcement when needed. Handle Complaints & Improvements - Deal proactively with complaints, achieving fair outcomes while identifying lessons learnt and implementing service improvements. Support Governance & Reporting - Work with the Operations Manager on Customer Liaison Committee management, Board reports, and policy development. Performance Management - Monitor KPIs, maintain accurate housing management system records, and drive continuous improvement across all services. What We're Looking For Essential: Passionate about customer service and community improvement. Excellent interpersonal skills with empathy and relationship-building abilities. Takes ownership and demonstrates a 'can do' approach. Professional with integrity, working within GDPR and confidentiality requirements. Competent in Microsoft Office (Outlook, Word, Excel). Full driving licence and access to a car for business use. Willingness to work flexible hours when necessary. Desirable: CIH Level 4 qualification or willingness to study (we'll support CIH Level 5 progression). Minimum 2 years' housing sector experience. Experience managing staff and dealing with people in various settings. Understanding of housing management, relevant legislation, development and building maintenance. Why Join Us Career Development: Full support for CIH Level 5 qualification and significant progression opportunities for a rewarding career. Great Benefits: Matched pension contributions up to 10%, cycle to work scheme, and discounted shopping vouchers. Friendly Environment: Small, supportive team with free tea, coffee, and soft drinks. Meaningful Work: Make a real difference in people's lives and communities. Professional Growth: Opportunities for continuous development in a values-driven organisation. Ready to Make a Difference We welcome applications from candidates with experience in similar roles including Housing Officer, Housing Manager, Tenancy Support Officer, Community Officer, Estate Officer, or Housing Assistant positions. If you're driven, ambitious, and ready to take your career in housing to the next level while making a genuine impact on communities, we'd love to hear from you. How to Apply Please submit a Cover Letter covering how you will fit the role and why you want to join us along with your CV, and the team will be in touch. Harrogate Housing Association is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
Jul 18, 2025
Full time
Neighbourhood Officer £33,053 per annum FTE Harrogate Office/community based 37-hour week (part-time applicants will be considered) Permanent About Harrogate Housing Association We're a small, friendly housing association dedicated to making a real difference in our communities. Our values of being Local, Approachable and Customer Focussed drive everything we do. We believe in creating neighbourhoods where people are proud to live, and we're looking for someone who shares that passion. About the Role We're seeking an ambitious and driven Neighbourhood Officer to join our close-knit team. This is an excellent opportunity for someone looking to build a rewarding career in housing management while making a genuine impact on people's lives. As Neighbourhood Officer, you will play a key role in driving forward the work we do. You will be the face of our organisation in the community, working directly with customers to improve their neighbourhoods and resolve their housing needs. From conducting home reviews and managing tenancies to developing neighbourhood plans and building partnerships with local stakeholders, you'll play a vital role in delivering outstanding customer service. This role offers fantastic development opportunities, including full support to achieve CIH Level 5 qualification, with the potential for significant career progression within our organisation. What You'll Be Doing: Deliver Outstanding Customer Service - Provide excellent service that demonstrates our values and makes a real difference to customers' lives, ensuring neighbourhoods and properties are well-maintained. Conduct Home Reviews - Listen and engage with customers, taking action on their needs and using feedback to continuously improve our services. Develop Neighbourhood Plans - Create and deliver plans in key areas with customer priorities at the core, working to improve communities where our customers live. Build Strategic Partnerships - Establish and maintain effective relationships with stakeholders including police, local authorities, and community groups. Manage Tenancies End-to-End - From pre-letting visits through to sustainable sign-ups, taking a proactive approach to tenancy sustainment and prompt enforcement when needed. Handle Complaints & Improvements - Deal proactively with complaints, achieving fair outcomes while identifying lessons learnt and implementing service improvements. Support Governance & Reporting - Work with the Operations Manager on Customer Liaison Committee management, Board reports, and policy development. Performance Management - Monitor KPIs, maintain accurate housing management system records, and drive continuous improvement across all services. What We're Looking For Essential: Passionate about customer service and community improvement. Excellent interpersonal skills with empathy and relationship-building abilities. Takes ownership and demonstrates a 'can do' approach. Professional with integrity, working within GDPR and confidentiality requirements. Competent in Microsoft Office (Outlook, Word, Excel). Full driving licence and access to a car for business use. Willingness to work flexible hours when necessary. Desirable: CIH Level 4 qualification or willingness to study (we'll support CIH Level 5 progression). Minimum 2 years' housing sector experience. Experience managing staff and dealing with people in various settings. Understanding of housing management, relevant legislation, development and building maintenance. Why Join Us Career Development: Full support for CIH Level 5 qualification and significant progression opportunities for a rewarding career. Great Benefits: Matched pension contributions up to 10%, cycle to work scheme, and discounted shopping vouchers. Friendly Environment: Small, supportive team with free tea, coffee, and soft drinks. Meaningful Work: Make a real difference in people's lives and communities. Professional Growth: Opportunities for continuous development in a values-driven organisation. Ready to Make a Difference We welcome applications from candidates with experience in similar roles including Housing Officer, Housing Manager, Tenancy Support Officer, Community Officer, Estate Officer, or Housing Assistant positions. If you're driven, ambitious, and ready to take your career in housing to the next level while making a genuine impact on communities, we'd love to hear from you. How to Apply Please submit a Cover Letter covering how you will fit the role and why you want to join us along with your CV, and the team will be in touch. Harrogate Housing Association is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
We are working with a prominent local authority in central London to appoint an experienced Community Safety Manager to lead and develop a high-performing team. This is a key leadership role focused on reducing crime, anti-social behaviour (ASB), and public safety concerns across the borough. This role would suit an established community safety or ASB manager with a strong track record in local authorities or housing associations. You'll need demonstrable team leadership skills and a deep understanding of partnership working, community engagement, and local-area safety strategies. The position is hybrid, with a requirement to be in the office at least two to three days per week. The Role Lead and mentor a multi-disciplinary team delivering community safety, ASB, and environmental crime prevention services Develop and implement strategic plans to tackle crime, disorder, and public nuisance across the area Build and manage strong multi-agency partnerships with police, health, housing, voluntary sector, and community stakeholders Oversee case management and enforcement activity, including Injunctions, Community Protection Notices, and Public Space Protection Orders (PSPOs) Monitor performance metrics and deliver continuous service improvements Engage with local residents, businesses, and elected members through consultations, meetings, and outreach Manage budgets, grant funding, and commissioning related to community safety initiatives Provide strategic advice and briefings to senior leadership, members, and external partners Key Requirements Significant experience managing a community safety, ASB, or public protection team Strong working knowledge of relevant legislation and enforcement tools (e.g. ASB Crime & Policing Act, PSPOs, CCTV) Proven ability to lead multi-agency projects and build effective partnerships Excellent communication, negotiation, and stakeholder engagement skills Strong analytical mindset with experience using data to inform and evaluate strategy Local authority background preferred; experienced candidates from housing associations will also be considered Resilient and adaptable to the demands of a fast-paced and politically sensitive environment How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful . Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from community safety professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us. Sources
Jul 16, 2025
Contractor
We are working with a prominent local authority in central London to appoint an experienced Community Safety Manager to lead and develop a high-performing team. This is a key leadership role focused on reducing crime, anti-social behaviour (ASB), and public safety concerns across the borough. This role would suit an established community safety or ASB manager with a strong track record in local authorities or housing associations. You'll need demonstrable team leadership skills and a deep understanding of partnership working, community engagement, and local-area safety strategies. The position is hybrid, with a requirement to be in the office at least two to three days per week. The Role Lead and mentor a multi-disciplinary team delivering community safety, ASB, and environmental crime prevention services Develop and implement strategic plans to tackle crime, disorder, and public nuisance across the area Build and manage strong multi-agency partnerships with police, health, housing, voluntary sector, and community stakeholders Oversee case management and enforcement activity, including Injunctions, Community Protection Notices, and Public Space Protection Orders (PSPOs) Monitor performance metrics and deliver continuous service improvements Engage with local residents, businesses, and elected members through consultations, meetings, and outreach Manage budgets, grant funding, and commissioning related to community safety initiatives Provide strategic advice and briefings to senior leadership, members, and external partners Key Requirements Significant experience managing a community safety, ASB, or public protection team Strong working knowledge of relevant legislation and enforcement tools (e.g. ASB Crime & Policing Act, PSPOs, CCTV) Proven ability to lead multi-agency projects and build effective partnerships Excellent communication, negotiation, and stakeholder engagement skills Strong analytical mindset with experience using data to inform and evaluate strategy Local authority background preferred; experienced candidates from housing associations will also be considered Resilient and adaptable to the demands of a fast-paced and politically sensitive environment How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful . Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from community safety professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us. Sources
We are seeking a highly skilled Housing Fraud Investigations Manager to lead a dedicated team tackling tenancy fraud, unlawful subletting, and unauthorised occupation. This is a crucial role in ensuring council housing stock is protected, tenancy fraud is prevented, and properties are recovered efficiently. As the lead investigator, you will develop and implement robust fraud prevention strategies, oversee investigations, and ensure legal action is taken where necessary. You will also work closely with housing, legal teams, external enforcement agencies, and local authorities to maximise service impact. Key Responsibilities Lead a team of Housing Fraud Investigation Officers, ensuring effective case management. Conduct data-gathering exercises to identify fraudulent activity and unauthorised subletting. Oversee investigations and ensure appropriate action is taken to recover properties and prosecute offenders. Implement and manage fraud deterrence campaigns, including key amnesties and social media awareness initiatives. Ensure all investigations comply with the Housing Act, Police and Criminal Evidence Act (PACE), Regulation of Investigatory Powers Act (RIPA), and Data Protection laws. Instruct legal services and monitor court proceedings to recover properties swiftly. Present evidence at court hearings and tenancy fraud cases, ensuring a legally sound and professional approach. Prepare detailed reports on financial savings and tenancy recoveries, demonstrating the impact of fraud prevention initiatives. Provide training to housing teams, elected members, and residents to raise awareness of tenancy fraud. Work collaboratively with internal departments, police, social services, and legal teams to enhance investigation outcomes. About You Extensive experience in housing fraud investigations, tenancy enforcement, or fraud prevention. Strong understanding of housing legislation, tenancy law, and judicial processes. Experience of presenting evidence in court and legal proceedings. Knowledge of best practices in fraud detection, data analysis, and compliance with investigative laws. Excellent investigative and analytical skills, with the ability to manage complex caseloads. Strong communication and leadership skills to engage with stakeholders, legal teams, and housing officers. Ability to develop and implement fraud prevention strategies to safeguard housing stock. Degree-level qualification or equivalent experience in fraud investigation, housing, or law enforcement. Housing-related qualification (e.g., CIH Level 4/5) is desirable but not essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 08, 2025
Contractor
We are seeking a highly skilled Housing Fraud Investigations Manager to lead a dedicated team tackling tenancy fraud, unlawful subletting, and unauthorised occupation. This is a crucial role in ensuring council housing stock is protected, tenancy fraud is prevented, and properties are recovered efficiently. As the lead investigator, you will develop and implement robust fraud prevention strategies, oversee investigations, and ensure legal action is taken where necessary. You will also work closely with housing, legal teams, external enforcement agencies, and local authorities to maximise service impact. Key Responsibilities Lead a team of Housing Fraud Investigation Officers, ensuring effective case management. Conduct data-gathering exercises to identify fraudulent activity and unauthorised subletting. Oversee investigations and ensure appropriate action is taken to recover properties and prosecute offenders. Implement and manage fraud deterrence campaigns, including key amnesties and social media awareness initiatives. Ensure all investigations comply with the Housing Act, Police and Criminal Evidence Act (PACE), Regulation of Investigatory Powers Act (RIPA), and Data Protection laws. Instruct legal services and monitor court proceedings to recover properties swiftly. Present evidence at court hearings and tenancy fraud cases, ensuring a legally sound and professional approach. Prepare detailed reports on financial savings and tenancy recoveries, demonstrating the impact of fraud prevention initiatives. Provide training to housing teams, elected members, and residents to raise awareness of tenancy fraud. Work collaboratively with internal departments, police, social services, and legal teams to enhance investigation outcomes. About You Extensive experience in housing fraud investigations, tenancy enforcement, or fraud prevention. Strong understanding of housing legislation, tenancy law, and judicial processes. Experience of presenting evidence in court and legal proceedings. Knowledge of best practices in fraud detection, data analysis, and compliance with investigative laws. Excellent investigative and analytical skills, with the ability to manage complex caseloads. Strong communication and leadership skills to engage with stakeholders, legal teams, and housing officers. Ability to develop and implement fraud prevention strategies to safeguard housing stock. Degree-level qualification or equivalent experience in fraud investigation, housing, or law enforcement. Housing-related qualification (e.g., CIH Level 4/5) is desirable but not essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Permanent, Full Time (37 hours per week) Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH) we re an ambitious, dynamic housing association with strong community roots. We re focused on building homes and communities where people can thrive and delivering valued services to our customers. We re now seeking an experienced rent specialist to join us as Supported Housing - Customer Income Manager. You ll maximise GCH s income through the effective management of customers rental accounts within our Supported Housing Service to ensure rent, service charge and personal contribution payments are made as required. You ll collaborate with colleagues and relevant partners, ensuring that you understand the needs and key issues for customers within the service and that you work together to identify and address priorities, with a strong focus on customer experience and a commitment to effective and inclusive customer engagement. You ll be proactive in the approach to arrears collection by utilising early intervention and prevention mechanisms with customers as well as promoting cost effective and flexible payment methods. You ll ensure that personal contact is used extensively to aid in the maximisation of income and minimisation of debt for the customer and GCH, to include emails, phones call and all other forms of communication. Providing accurate and clear information on rent and arrears, signposting to the relevant agencies where appropriate, you ll make timely and informed decisions to ensure that cases are escalated through the stages of the process at the appropriate time, in accordance with GCH policy and undertake appropriate enforcement action using both legal and non-legal remedies, representing GCH in rent related cases at court, as required. We re looking for someone that can hit the ground running and make an immediate impact. You ll have in depth knowledge of preventative and enforcement practices and experience of presenting within the Court arena. We d like you to Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management. Have experience of arrears case management and negotiating effectively with customers, in difficult situations. Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the wider team. Have proven computer literacy and experience of using Microsoft Office packages, including housing and CRM systems. Have current and thorough knowledge and understanding of relevant Housing Law and its application within social housing, including experience of arrears management, welfare rights and county court practice, with an ability to apply that knowledge and effectively share it with staff and colleagues. To have a sound understanding of Safeguarding and to be able to ensure you understand the importance and can identify safeguarding concerns and make referrals to appropriate agencies where required. Closing Date: 26th March 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it, and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we d be delighted to hear from you!
Mar 08, 2025
Full time
Permanent, Full Time (37 hours per week) Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH) we re an ambitious, dynamic housing association with strong community roots. We re focused on building homes and communities where people can thrive and delivering valued services to our customers. We re now seeking an experienced rent specialist to join us as Supported Housing - Customer Income Manager. You ll maximise GCH s income through the effective management of customers rental accounts within our Supported Housing Service to ensure rent, service charge and personal contribution payments are made as required. You ll collaborate with colleagues and relevant partners, ensuring that you understand the needs and key issues for customers within the service and that you work together to identify and address priorities, with a strong focus on customer experience and a commitment to effective and inclusive customer engagement. You ll be proactive in the approach to arrears collection by utilising early intervention and prevention mechanisms with customers as well as promoting cost effective and flexible payment methods. You ll ensure that personal contact is used extensively to aid in the maximisation of income and minimisation of debt for the customer and GCH, to include emails, phones call and all other forms of communication. Providing accurate and clear information on rent and arrears, signposting to the relevant agencies where appropriate, you ll make timely and informed decisions to ensure that cases are escalated through the stages of the process at the appropriate time, in accordance with GCH policy and undertake appropriate enforcement action using both legal and non-legal remedies, representing GCH in rent related cases at court, as required. We re looking for someone that can hit the ground running and make an immediate impact. You ll have in depth knowledge of preventative and enforcement practices and experience of presenting within the Court arena. We d like you to Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management. Have experience of arrears case management and negotiating effectively with customers, in difficult situations. Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the wider team. Have proven computer literacy and experience of using Microsoft Office packages, including housing and CRM systems. Have current and thorough knowledge and understanding of relevant Housing Law and its application within social housing, including experience of arrears management, welfare rights and county court practice, with an ability to apply that knowledge and effectively share it with staff and colleagues. To have a sound understanding of Safeguarding and to be able to ensure you understand the importance and can identify safeguarding concerns and make referrals to appropriate agencies where required. Closing Date: 26th March 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it, and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we d be delighted to hear from you!
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 07, 2025
Contractor
Estate Manager Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.03 per hour PAYE / 27.36 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oscar Underhill Recruitment Solutions Ltd
City, Birmingham
Supported Housing Officer Full Time Vacancy Home Based Covering West Midlands and Northwest £19.01 Umbrella Sociable Working Hours Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: My client is looking for a Supported Housing Officer The job role is until August 2025 with the view to go permanent after a review. A full-time role, it is 35 hours per week. Working pattern is Monday Friday 9 5pm role. Pay Rate is £14.55 PAYE or £19.01 Umbrella Full UK Driver s License and access to a vehicle is required. The vacancy is home based with occasional visit to properties. Property portfolio is 250 properties within the Northwest and West Midlands areas. The role is subject to an Enhanced DBS check covering children and adult s workforce issued within the last 12 months of on the update service. Dealing with tenants of social housing. Successful candidate will need strong Social Housing background which includes injunctions, possession hearing, preparing court reports and witness statements etc. The Responsibilities: As a Supported Housing Officer, you will be tasked with monitoring of all organisations rent accounts both current and former arrears and credit accounts in patch. In your job role, you will be taking direct action where arrears are accruing in line with organisation s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. An important aspect of your role will be engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with organisations Welfare Benefit Advisor for any complex cases. In your role as a Supported Housing Officer, you will be responsible for preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Furthermore, you will liaise with ASB & Legal Advisor on any complex ASB. Housing Officer Generic Housing Officer Income Officer Rent Arrears Officer Income Recovery ASB Anti Social Behaviour Officer Income Arrears Officer Supported Housing Officer Tenancy Support Officer Tenancy Sustainment Officer Tenancy Services Officer Assistant Housing Manager Team Leader Deputy Housing Manager Supported Living Manager Housing Support Worker Floating Support Worker Senior Support worker Scheme Manager Tenancy Support Housing Support Tenancy Sustainment Independent Living Supported Housing Housing Project worker Full Time Supported Living Sheltered Scheme Homelessness Young People Substance Misuse Birmingham Wolverhampton Coventry Manchester Liverpool Blackpool Leicester Nottingham Northwest West Midlands East Midlands Community Support Charity Housing Association Local Authority
Mar 06, 2025
Full time
Supported Housing Officer Full Time Vacancy Home Based Covering West Midlands and Northwest £19.01 Umbrella Sociable Working Hours Temp to Perm. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: My client is looking for a Supported Housing Officer The job role is until August 2025 with the view to go permanent after a review. A full-time role, it is 35 hours per week. Working pattern is Monday Friday 9 5pm role. Pay Rate is £14.55 PAYE or £19.01 Umbrella Full UK Driver s License and access to a vehicle is required. The vacancy is home based with occasional visit to properties. Property portfolio is 250 properties within the Northwest and West Midlands areas. The role is subject to an Enhanced DBS check covering children and adult s workforce issued within the last 12 months of on the update service. Dealing with tenants of social housing. Successful candidate will need strong Social Housing background which includes injunctions, possession hearing, preparing court reports and witness statements etc. The Responsibilities: As a Supported Housing Officer, you will be tasked with monitoring of all organisations rent accounts both current and former arrears and credit accounts in patch. In your job role, you will be taking direct action where arrears are accruing in line with organisation s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. An important aspect of your role will be engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with organisations Welfare Benefit Advisor for any complex cases. In your role as a Supported Housing Officer, you will be responsible for preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Furthermore, you will liaise with ASB & Legal Advisor on any complex ASB. Housing Officer Generic Housing Officer Income Officer Rent Arrears Officer Income Recovery ASB Anti Social Behaviour Officer Income Arrears Officer Supported Housing Officer Tenancy Support Officer Tenancy Sustainment Officer Tenancy Services Officer Assistant Housing Manager Team Leader Deputy Housing Manager Supported Living Manager Housing Support Worker Floating Support Worker Senior Support worker Scheme Manager Tenancy Support Housing Support Tenancy Sustainment Independent Living Supported Housing Housing Project worker Full Time Supported Living Sheltered Scheme Homelessness Young People Substance Misuse Birmingham Wolverhampton Coventry Manchester Liverpool Blackpool Leicester Nottingham Northwest West Midlands East Midlands Community Support Charity Housing Association Local Authority
Ackerman Pierce Ltd
Hammersmith And Fulham, London
My client is seeking an experienced Debt Recovery Officer to be able to deliver the comprehensive management of a debt recovery service with a full end to end resolution approach. We are looking for a highly motivated skilled candidate ready to come in and hit the ground running in a fast paced service. Duties Includes : Managing your own portfolio of accounts, ensuring within your customers there is a reduction of arrears, cash collection performance is maximised and bad debt minimised, using all available communication methods. To confidently deliver and make reasoned decisions in relation to effective portfolio management, balancing the need for a high pace of delivery with appropriate level of quality Independently working to provide the effective account resolution of high level arrears and tenancy issue related cases in a timely manner and to a clearly defined standard Taking enforcement action including processing court applications & able to represent the council at Court as and when required (which may be at very short notice). To take legal action to recover debt as appropriate in line with policy and expected timings including the management of legal cases and representing the council at Court Attempt all options to recover arrears before evicting resident If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong salary. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Feb 13, 2025
Seasonal
My client is seeking an experienced Debt Recovery Officer to be able to deliver the comprehensive management of a debt recovery service with a full end to end resolution approach. We are looking for a highly motivated skilled candidate ready to come in and hit the ground running in a fast paced service. Duties Includes : Managing your own portfolio of accounts, ensuring within your customers there is a reduction of arrears, cash collection performance is maximised and bad debt minimised, using all available communication methods. To confidently deliver and make reasoned decisions in relation to effective portfolio management, balancing the need for a high pace of delivery with appropriate level of quality Independently working to provide the effective account resolution of high level arrears and tenancy issue related cases in a timely manner and to a clearly defined standard Taking enforcement action including processing court applications & able to represent the council at Court as and when required (which may be at very short notice). To take legal action to recover debt as appropriate in line with policy and expected timings including the management of legal cases and representing the council at Court Attempt all options to recover arrears before evicting resident If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong salary. If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
We are seeking an experienced ASB Manager to oversee and enhance Anti-Social Behaviour and Noise & Nuisance services. This role involves leading operational teams, managing resources, ensuring policy implementation, and providing strategic support to the Head of Service. As the ASB Manager, you will be responsible for coordinating the CCTV team, addressing operational challenges, and ensuring service continuity. You will act as the point of escalation for complex ASB and Noise & Nuisance cases, ensuring a robust and effective response to community concerns. Key Responsibilities Manage and coordinate the CCTV team, ensuring operational efficiency and addressing staffing gaps. Oversee the day-to-day delivery of ASB and Noise & Nuisance services, ensuring compliance with policies and best practices. Provide strategic and operational support to the Head of Service, acting as the escalation point for high-risk cases. Address capacity issues within the CCTV team, ensuring contingency plans are in place to maintain service levels. Optimise the use of available resources to manage current and anticipated service pressures effectively. Work closely with internal and external partners, including police, housing teams, and local authorities, to provide a coordinated response to ASB and Noise & Nuisance. Support resident engagement initiatives, ensuring effective communication with affected communities. Manage Service Level Agreement (SLA) demands to align with community safety priorities. Oversee the operational aspects of implementing the Borough-wide PSPO (Public Spaces Protection Order). Lead preparations for new ASB enforcement measures, ensuring compliance with legal frameworks. Support the continuous review and development of ASB policies to enhance service effectiveness. About You Strong background in ASB, community safety, or enforcement services. Experience managing CCTV operations, noise nuisance investigations, and multi-agency enforcement strategies. In-depth knowledge of ASB legislation, local authority policies, and public protection frameworks. Proven experience in stakeholder engagement, working with councils, police, housing associations, and community groups. Excellent leadership and operational management skills. Ability to handle complex ASB cases and high-risk situations. Strong problem-solving and decision-making capabilities. Effective communication and negotiation skills, with the ability to influence stakeholders. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 11, 2025
Contractor
We are seeking an experienced ASB Manager to oversee and enhance Anti-Social Behaviour and Noise & Nuisance services. This role involves leading operational teams, managing resources, ensuring policy implementation, and providing strategic support to the Head of Service. As the ASB Manager, you will be responsible for coordinating the CCTV team, addressing operational challenges, and ensuring service continuity. You will act as the point of escalation for complex ASB and Noise & Nuisance cases, ensuring a robust and effective response to community concerns. Key Responsibilities Manage and coordinate the CCTV team, ensuring operational efficiency and addressing staffing gaps. Oversee the day-to-day delivery of ASB and Noise & Nuisance services, ensuring compliance with policies and best practices. Provide strategic and operational support to the Head of Service, acting as the escalation point for high-risk cases. Address capacity issues within the CCTV team, ensuring contingency plans are in place to maintain service levels. Optimise the use of available resources to manage current and anticipated service pressures effectively. Work closely with internal and external partners, including police, housing teams, and local authorities, to provide a coordinated response to ASB and Noise & Nuisance. Support resident engagement initiatives, ensuring effective communication with affected communities. Manage Service Level Agreement (SLA) demands to align with community safety priorities. Oversee the operational aspects of implementing the Borough-wide PSPO (Public Spaces Protection Order). Lead preparations for new ASB enforcement measures, ensuring compliance with legal frameworks. Support the continuous review and development of ASB policies to enhance service effectiveness. About You Strong background in ASB, community safety, or enforcement services. Experience managing CCTV operations, noise nuisance investigations, and multi-agency enforcement strategies. In-depth knowledge of ASB legislation, local authority policies, and public protection frameworks. Proven experience in stakeholder engagement, working with councils, police, housing associations, and community groups. Excellent leadership and operational management skills. Ability to handle complex ASB cases and high-risk situations. Strong problem-solving and decision-making capabilities. Effective communication and negotiation skills, with the ability to influence stakeholders. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click A PPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking an experienced Senior Operations Manager within Tenancy Services. This is a key leadership role responsible for delivering high-quality, customer-focused housing services, ensuring residents enjoy a well-managed environment while maximising rental income and tenancy compliance. As a strategic and operational leader, you will oversee team leaders and supervisors, drive service improvements, and work closely with internal departments, external partners, and community stakeholders to enhance housing operations, resident engagement, and tenancy enforcement. Key Responsibilities Lead the day-to-day management of housing services, ensuring excellent tenancy management, leaseholder services, and estate operations. Act as a key point of contact for Members, MPs, contractors, and stakeholders, ensuring a joined-up approach to service delivery. Drive community engagement and social inclusion initiatives, promoting safer and more cohesive neighbourhoods. Oversee tenancy enforcement, ensuring compliance with policies, leaseholder obligations, and anti-social behaviour (ASB) management. Collaborate with Crime Prevention Services and Safer Neighbourhood Teams to integrate crime prevention into estate management. Manage and monitor area budgets, ensuring the effective use of resources and cost-efficient service delivery. Provide strategic input into housing repairs, major works, and regeneration initiatives. Lead and manage staff, conducting performance reviews, training, and development, ensuring teams meet service targets. Respond to complaints, service enquiries, and Member/MP queries, preparing reports as required. About You Strong background in social housing management, with proven leadership in tenancy services, resident engagement, and operational management. Experience in budget management, performance monitoring, and service improvement initiatives. Track record of successfully working with local authorities, external agencies, and community organisations. Strategic thinker with the ability to drive service transformation and achieve high performance. Excellent communication and stakeholder management skills. Strong knowledge of tenancy law, housing policies, and compliance regulations. Leadership and team development skills to motivate and inspire high-performing teams How to Apply If you are interested in this role and meet the criteria above, apply today! If you do not hear from us within 48 hours, your application has been unsuccessful. FOOTNOTE: If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.
Feb 07, 2025
Contractor
We are seeking an experienced Senior Operations Manager within Tenancy Services. This is a key leadership role responsible for delivering high-quality, customer-focused housing services, ensuring residents enjoy a well-managed environment while maximising rental income and tenancy compliance. As a strategic and operational leader, you will oversee team leaders and supervisors, drive service improvements, and work closely with internal departments, external partners, and community stakeholders to enhance housing operations, resident engagement, and tenancy enforcement. Key Responsibilities Lead the day-to-day management of housing services, ensuring excellent tenancy management, leaseholder services, and estate operations. Act as a key point of contact for Members, MPs, contractors, and stakeholders, ensuring a joined-up approach to service delivery. Drive community engagement and social inclusion initiatives, promoting safer and more cohesive neighbourhoods. Oversee tenancy enforcement, ensuring compliance with policies, leaseholder obligations, and anti-social behaviour (ASB) management. Collaborate with Crime Prevention Services and Safer Neighbourhood Teams to integrate crime prevention into estate management. Manage and monitor area budgets, ensuring the effective use of resources and cost-efficient service delivery. Provide strategic input into housing repairs, major works, and regeneration initiatives. Lead and manage staff, conducting performance reviews, training, and development, ensuring teams meet service targets. Respond to complaints, service enquiries, and Member/MP queries, preparing reports as required. About You Strong background in social housing management, with proven leadership in tenancy services, resident engagement, and operational management. Experience in budget management, performance monitoring, and service improvement initiatives. Track record of successfully working with local authorities, external agencies, and community organisations. Strategic thinker with the ability to drive service transformation and achieve high performance. Excellent communication and stakeholder management skills. Strong knowledge of tenancy law, housing policies, and compliance regulations. Leadership and team development skills to motivate and inspire high-performing teams How to Apply If you are interested in this role and meet the criteria above, apply today! If you do not hear from us within 48 hours, your application has been unsuccessful. FOOTNOTE: If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.
