Customer Care Coordinator

Customer Care Coordinator

St Albans

Up to £35k plus benefits

About the company:

Are you passionate about delivering exceptional customer service and driving continuous improvement. Our client are looking for an experienced Customer Care Coordinator to join their regional customer service function and ensure their homeowners enjoy the quality, reliability, and support they deserve.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer complaints, snagging and assist with any related issues.
• Maintain regular communication and updates with customers.
• Provide general administrative support to the Head of Customer Care.
• Handle customer queries and complaints effectively.
• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

About the benefits and rewards:

The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits.

About the requirements:

• Proven experience in a customer service role with a residential developer.
• Open to challenges and skilled at providing effective solutions to concerns.
• Polite, professional, and an outstanding communicator.
• Able to act quickly and make decisions.
• Proficiency in IT systems, including customer relationship management (CRM) tools.
• Committed to fostering Diversity and Inclusion in the workplace.