Senior CRM Developer

Use your expertise to shape smarter digital services, delivering better housing for our community.

In this role, you'll get stuck in with designing and building the CRM tools that sit behind vital housing services. It's technical work with a real-world impact - helping us improve outcomes for our residents and deliver on our wider ambitions as a council.

Working Style:

You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

As a Senior CRM Developer, you'll be part of an agile ICT team, helping to shape how we use Microsoft Dynamics 365 to improve housing services across the borough. From designing and building workflows to leading technical input on new features and integrations, you'll be hands-on in the detail while also guiding broader development strategies.

You'll work closely with the Senior Applications Manager to keep projects aligned with our goals, review code from colleagues, and support junior developers. Whether you're refining user journeys, troubleshooting system issues, or planning major upgrades, your work will directly improve how residents access and experience council services. You'll also contribute to our digital transformation, focusing on automation, integration and smarter use of the Power Platform.

This is a role where you'll need to juggle priorities in a fast-paced, collaborative environment. You'll help drive technical decisions and translate complex ideas into practical solutions that make life better for our residents and smoother for our staff.

For further details, please review the Job Description and Person Specification.

What you'll bring

You'll be confident designing and building within Microsoft Dynamics 365 - including workflows, APIs, and integrations - and have experience using tools like Azure DevOps and Power Platform. You'll understand how to troubleshoot, maintain, and develop CRM environments, and bring strong coding skills in C#, JavaScript and HTML, alongside a working knowledge of Azure Functions and web services.

You'll be Microsoft certified (Customer Service Functional Consultant Associate or similar) and comfortable mentoring others, leading by example and helping the team grow. Ideally, you'll have worked in housing or a public sector setting, and you'll understand how technology needs to support both front-line services and organisational priorities.

We're looking for someone proactive and curious - a natural problem-solver who can work autonomously, make sound technical decisions, and communicate clearly with both technical and non-technical colleagues.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

You'll be part of a collaborative ICT team that's committed to building modern, effective systems that make a difference. There's scope to shape how we work, contribute to high-profile transformation projects, and stay hands-on with the latest Microsoft tools. Whether it's Azure, Dynamics or Power Platform, you'll have space to learn, lead and grow - all while building services that directly benefit thousands of residents.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, your expertise helps us deliver on that promise - by building better systems that make our housing services more accessible, responsive and effective for everyone.

Interview Details

Interviews will be held on week commending 15th September 2025

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.