Heating Advisor Salary: £27K (OTE £39) Objectives: You will provide complete and appropriate solutions for every customer to achieve individual Responsibilities: - Present, promote and sell our heating systems and additional products using solid arguments to prospective customers. - Get the sale using various customer sales methods (door-to-door, cold calling, presentations etc) - Perform cost-benefit of choosing our products over our competitors by doing a full needs analysis for potential customers to match our product with their needs. - Attend set daily appointments in the UK that have been made by the internal sales team. - Reach out to potential customers in non - gas areas by direct mail. - Be able to establish and maintain positive customer relationships. - Expedite the resolution of customer problems and complaints to maximize satisfaction. - Achieve monthly agreed sales targets and outcomes that are set on Key Performance Indicators for the business - Attend Monthly sales meeting and daily ring Sales Director on outcomes of the sales day. - Coordinate sales effort with team members and other departments - Analyse the area's potential for our heating solutions and feed this knowledge back to the internal leads department. - Track sales and your individual status reports - Supply management with reports on every appointment- customer needs, problems, interests. Competitive activities, and potential for referrals.
Aug 06, 2025
Full time
Heating Advisor Salary: £27K (OTE £39) Objectives: You will provide complete and appropriate solutions for every customer to achieve individual Responsibilities: - Present, promote and sell our heating systems and additional products using solid arguments to prospective customers. - Get the sale using various customer sales methods (door-to-door, cold calling, presentations etc) - Perform cost-benefit of choosing our products over our competitors by doing a full needs analysis for potential customers to match our product with their needs. - Attend set daily appointments in the UK that have been made by the internal sales team. - Reach out to potential customers in non - gas areas by direct mail. - Be able to establish and maintain positive customer relationships. - Expedite the resolution of customer problems and complaints to maximize satisfaction. - Achieve monthly agreed sales targets and outcomes that are set on Key Performance Indicators for the business - Attend Monthly sales meeting and daily ring Sales Director on outcomes of the sales day. - Coordinate sales effort with team members and other departments - Analyse the area's potential for our heating solutions and feed this knowledge back to the internal leads department. - Track sales and your individual status reports - Supply management with reports on every appointment- customer needs, problems, interests. Competitive activities, and potential for referrals.
Technical Sales Support Specialist Pipeline Products Job Title: Technical Sales Support Specialist Pipeline Products Job reference Number: (phone number removed) Industry Sector: Technical Sales, Technical Engineer, Technical Support, Technical Advisor, Technical Manager, Technical Guru, Pipe Fittings, Pipe Connectors, Pipe Accessories, Merchants, Contractor, Mechanical Fittings, Spigots, Tooling Products, MCP, Metering Products, Pipe Barriers, Electrofusion Fittings, Electrofusion Pipes, Pushfit Fittings, Manifolds, Gas Fittings, Repair Clamps, Water Pipes, Gas Pipes, Valves, Threaded Fittings, Plumbing Merchant, Builders Merchant, Contractors, Specialist Sub Contractor Location: West Sussex Office Basic Salary: £30,000 - £50,000 (DOE) + company performance related bonus Benefits: 6% pension, BUPA health, 4x death in service, and 21 days annual leave The role of the Technical Sales Support Specialist Pipeline Products will involve: Technical Sales Support Specialist dealing with a range of manufacture plastic pipelines products such as: barrier fittings, pushfit fittings, mechanical fittings, electrofusion fittings, mechanical saddles, and spigots Selling into builders merchants, plumbers merchants, main contractors, sub-contractors and end users Primarily a telephone based role acting as the technical arm to the internal and external sales teams Acting proactively on enquiries passed to you by the sales teams Liaising extensively with customers to gain an understanding of requirements Offering technical advice on what products would be best suited to their needs, upselling and cross selling where appropriate i.e if they re requiring certain products is there another product that is needed to work alongside it Develop long-term relationships with clients, through managing and interpreting their requirements Keeping up-to-date with our clients full product range to enable you to offer accurate technical solutions The ideal applicant will be a Technical Sales Support Specialist Pipeline Products experience with: Must be a technically minded individual with experience in pipework, drainage, civils, groundworks, landscaping or a related industry Experience of back selling through builders merchants and/or plumbers merchants would be highly advantageous Related sales/technical experience of products like: above ground drainage, water supply systems, fabricated drainage systems, mechanical services, building services, valves, pumps, flues, tubes, fittings, sanitary-ware, above ground PVC soil & waste drainage, rain water harvesting, hot & cold water, heating, ventilation, air conditioning and water management solutions is not a pre-requisite Excellent communication skills both written and verbal IT literate (Microsoft Office) Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client and candidate expectations again and again. Our core focus is within the building materials arena, and includes such sectors as: Technical Sales, Technical Engineer, Technical Support, Technical Advisor, Technical Manager, Technical Guru, Pipe Fittings, Pipe Connectors, Pipe Accessories, Area Sales, Area Sales Manager, Builders Merchants, Contractor, Mechanical Fittings, Spigots, Tooling Products, MCP, Metering Products, Pipe Barriers, Electrofusion Fittings, Electrofusion Pipes, Pushfit Fittings, Manifolds, Gas Fittings, Repair Clamps, Water Pipes, Gas Pipes, Valves, Threaded Fittings, Plumbing Merchant, Builders Merchant, Contractors, Specialist Sub Contractor
Jul 23, 2025
Full time
Technical Sales Support Specialist Pipeline Products Job Title: Technical Sales Support Specialist Pipeline Products Job reference Number: (phone number removed) Industry Sector: Technical Sales, Technical Engineer, Technical Support, Technical Advisor, Technical Manager, Technical Guru, Pipe Fittings, Pipe Connectors, Pipe Accessories, Merchants, Contractor, Mechanical Fittings, Spigots, Tooling Products, MCP, Metering Products, Pipe Barriers, Electrofusion Fittings, Electrofusion Pipes, Pushfit Fittings, Manifolds, Gas Fittings, Repair Clamps, Water Pipes, Gas Pipes, Valves, Threaded Fittings, Plumbing Merchant, Builders Merchant, Contractors, Specialist Sub Contractor Location: West Sussex Office Basic Salary: £30,000 - £50,000 (DOE) + company performance related bonus Benefits: 6% pension, BUPA health, 4x death in service, and 21 days annual leave The role of the Technical Sales Support Specialist Pipeline Products will involve: Technical Sales Support Specialist dealing with a range of manufacture plastic pipelines products such as: barrier fittings, pushfit fittings, mechanical fittings, electrofusion fittings, mechanical saddles, and spigots Selling into builders merchants, plumbers merchants, main contractors, sub-contractors and end users Primarily a telephone based role acting as the technical arm to the internal and external sales teams Acting proactively on enquiries passed to you by the sales teams Liaising extensively with customers to gain an understanding of requirements Offering technical advice on what products would be best suited to their needs, upselling and cross selling where appropriate i.e if they re requiring certain products is there another product that is needed to work alongside it Develop long-term relationships with clients, through managing and interpreting their requirements Keeping up-to-date with our clients full product range to enable you to offer accurate technical solutions The ideal applicant will be a Technical Sales Support Specialist Pipeline Products experience with: Must be a technically minded individual with experience in pipework, drainage, civils, groundworks, landscaping or a related industry Experience of back selling through builders merchants and/or plumbers merchants would be highly advantageous Related sales/technical experience of products like: above ground drainage, water supply systems, fabricated drainage systems, mechanical services, building services, valves, pumps, flues, tubes, fittings, sanitary-ware, above ground PVC soil & waste drainage, rain water harvesting, hot & cold water, heating, ventilation, air conditioning and water management solutions is not a pre-requisite Excellent communication skills both written and verbal IT literate (Microsoft Office) Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client and candidate expectations again and again. Our core focus is within the building materials arena, and includes such sectors as: Technical Sales, Technical Engineer, Technical Support, Technical Advisor, Technical Manager, Technical Guru, Pipe Fittings, Pipe Connectors, Pipe Accessories, Area Sales, Area Sales Manager, Builders Merchants, Contractor, Mechanical Fittings, Spigots, Tooling Products, MCP, Metering Products, Pipe Barriers, Electrofusion Fittings, Electrofusion Pipes, Pushfit Fittings, Manifolds, Gas Fittings, Repair Clamps, Water Pipes, Gas Pipes, Valves, Threaded Fittings, Plumbing Merchant, Builders Merchant, Contractors, Specialist Sub Contractor
Business Development / Franchise Manager (Decarbonisation) London / East Anglia (Travel Required) 50,000 - 60,000 + Vehicle + Progression + Hybrid + Pension + Health Benefits + Wellness Benefits + Additional Annual Leave + Energy Discounts + Hybrid Working Do you have previous experience of developing, growing and managing franchisees? Are you looking for an autonomous role, where you will be contributing to the end goal of solving the climate crisis? This exciting company is a new arm of one of the UK's largest energy suppliers, built to focus on decarbonisation to help the UK in it's journey to NetZero. They plan to build a franchise network of varied renewables installers focussing on technologies related to heating and solar. They are in a unique position of having the security and stability of their large parent, while having the freedom of a start-up. In this role you will be wearing a few different hats, meaning you will act as an advisor for growth, performance and any general advice to franchisees. Some key areas that you will be responsible for are; the growth and development of the franchise, any business or installation operations ensuring all franchisees are adhering to industry regulations and standards, performance management and general communications/alignment between the franchisor and franchisees. The ideal candidate will have proven experience in a field based role, where they have supported any SME businesses, ideally within a franchised business model. It would also be advantageous if you have familiarity with renewable technologies such as Solar, EV, Heat Pumps and Battery Storage. You will also need to have strong commercial acumen, excellent communication skills and solid understanding of technical compliance, installation and customers renewables journey. This is an amazing opportunity to join a company with a brilliant work environment where you will have play a vital role in driving the growth of the business, while having great career prospects in the long term. The Role: Business Development / Franchise Manager (Decarbonisation) Franchise Growth and Development Management of Franchisee performance Main point of contact between the Franchisee and Franchisor Operational advise for Business and Installations 50,000 - 60,000 + Vehicle + Progression + Hybrid + Pension + Health Benefits + Wellness Benefits + Additional Annual Leave + Energy Discounts + Hybrid Working The Person: Experience in field based SME support - ideally utilising a franchised business model Knowledge of renewable energy systems and installation Highly motivated and autonomous approach to work Excellent communication skills Understanding of UK regulations (G98/99, MCS, etc) Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nathan Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Jul 11, 2025
Full time
Business Development / Franchise Manager (Decarbonisation) London / East Anglia (Travel Required) 50,000 - 60,000 + Vehicle + Progression + Hybrid + Pension + Health Benefits + Wellness Benefits + Additional Annual Leave + Energy Discounts + Hybrid Working Do you have previous experience of developing, growing and managing franchisees? Are you looking for an autonomous role, where you will be contributing to the end goal of solving the climate crisis? This exciting company is a new arm of one of the UK's largest energy suppliers, built to focus on decarbonisation to help the UK in it's journey to NetZero. They plan to build a franchise network of varied renewables installers focussing on technologies related to heating and solar. They are in a unique position of having the security and stability of their large parent, while having the freedom of a start-up. In this role you will be wearing a few different hats, meaning you will act as an advisor for growth, performance and any general advice to franchisees. Some key areas that you will be responsible for are; the growth and development of the franchise, any business or installation operations ensuring all franchisees are adhering to industry regulations and standards, performance management and general communications/alignment between the franchisor and franchisees. The ideal candidate will have proven experience in a field based role, where they have supported any SME businesses, ideally within a franchised business model. It would also be advantageous if you have familiarity with renewable technologies such as Solar, EV, Heat Pumps and Battery Storage. You will also need to have strong commercial acumen, excellent communication skills and solid understanding of technical compliance, installation and customers renewables journey. This is an amazing opportunity to join a company with a brilliant work environment where you will have play a vital role in driving the growth of the business, while having great career prospects in the long term. The Role: Business Development / Franchise Manager (Decarbonisation) Franchise Growth and Development Management of Franchisee performance Main point of contact between the Franchisee and Franchisor Operational advise for Business and Installations 50,000 - 60,000 + Vehicle + Progression + Hybrid + Pension + Health Benefits + Wellness Benefits + Additional Annual Leave + Energy Discounts + Hybrid Working The Person: Experience in field based SME support - ideally utilising a franchised business model Knowledge of renewable energy systems and installation Highly motivated and autonomous approach to work Excellent communication skills Understanding of UK regulations (G98/99, MCS, etc) Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nathan Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Sales Support Representative sought by the building solutions division of a global, £multibillion plastics manufacturer with close to 200 locations worldwide, to join their office near Glasgow. The Role: As part of the expansion of the company s building solutions product range, as Sales Support Representative you will be responsible for: Creating new business opportunities with potential customers Developing additional sales of products within the company s existing range Using the company s product management database to confirm potential for products, and pass these enquiries to Sales Managers Recording and managing the sales opportunities within the CRM database in conjunction with Sales Managers Working independently as well as alongside Sales Managers The successful Sales Support Representative should have: Ideally experienced in a telesales or business development role within a B2B environment Ideally experienced with CRM databases Computer literate with excellent communication skills Hardworking, self-motivated and conscientious Excellent organisation skills Ability to work under your own initiative as well as part of a team within a busy, customer-orientated office Enthusiasm and desire to learn is more important than specific qualifications and experience Benefits: £24,000 - £27,648 salary depending on experience Hybrid working after probation 50% split over two weeks 32 days holiday including stats, rising to 33 after 2 years Access to benefits platform Pension scheme Health and wellbeing Access to internal and external training & development courses Holiday buy / sell scheme Onsite parking Cycle to Work Scheme Sales Support Representative Bellshill, Glasgow, Scotland £24,000 - £27,648 + benefits Internal Sales Telesales Sales Advisor Business Development Inside Sales Construction Plumbing Heating Piping Business to Business Sales Executive
Mar 09, 2025
Full time
Sales Support Representative sought by the building solutions division of a global, £multibillion plastics manufacturer with close to 200 locations worldwide, to join their office near Glasgow. The Role: As part of the expansion of the company s building solutions product range, as Sales Support Representative you will be responsible for: Creating new business opportunities with potential customers Developing additional sales of products within the company s existing range Using the company s product management database to confirm potential for products, and pass these enquiries to Sales Managers Recording and managing the sales opportunities within the CRM database in conjunction with Sales Managers Working independently as well as alongside Sales Managers The successful Sales Support Representative should have: Ideally experienced in a telesales or business development role within a B2B environment Ideally experienced with CRM databases Computer literate with excellent communication skills Hardworking, self-motivated and conscientious Excellent organisation skills Ability to work under your own initiative as well as part of a team within a busy, customer-orientated office Enthusiasm and desire to learn is more important than specific qualifications and experience Benefits: £24,000 - £27,648 salary depending on experience Hybrid working after probation 50% split over two weeks 32 days holiday including stats, rising to 33 after 2 years Access to benefits platform Pension scheme Health and wellbeing Access to internal and external training & development courses Holiday buy / sell scheme Onsite parking Cycle to Work Scheme Sales Support Representative Bellshill, Glasgow, Scotland £24,000 - £27,648 + benefits Internal Sales Telesales Sales Advisor Business Development Inside Sales Construction Plumbing Heating Piping Business to Business Sales Executive
Head of Customer Service Reference: JAN Expiry date: 23:59, Fri, 7th Feb 2025 Location: Southampton Salary: Competitive Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Feb 11, 2025
Full time
Head of Customer Service Reference: JAN Expiry date: 23:59, Fri, 7th Feb 2025 Location: Southampton Salary: Competitive Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays Company Overview Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate. Main Purpose of Role The Head of Customer Experience will be expected to deliver an enhanced customer journey for GDHV customers bringing a relentless customer lens to the Commercial division; implement and utilise customer data to understand how improvements can be delivered; and design and lead the implementation of customer experience improvement initiatives across the GDHV customer journey and accelerate the transition to a profitable sales journey in both Pre and Post sale activities. Key Accountabilities Responsibility for the delivery of GDHV UK first- & second-line customer support. Operationally responsible for Customer Experience teams (Contact Centre, Customer Experience Admin & Service Delivery) and deliver ongoing development of a team of managers & team leaders. Implement & ensure enhanced communication to all interested parties, ensuring customer focus and to improve the customer journey. Support the on-going continual improvement by ensuring all reported customer issues are robustly reviewed, minimizing where possible, to reduce warranty costs. Driving exceptional and high-quality customer experience to increase customer satisfaction and loyalty across all customers facing teams from enquiry & opportunity management to in-life customer support and GDHV Brand retention processes. Act as brand owner for customer support functions (Enquiry and Customer Support teams) and with support of marketing develop a brand strategy for GDHV Customer Support & Service Channels. Develop the cost of service/contact Centre projection for New Product Implementation and End of Line processes to ensure Operational Readiness and brand protection. Identify and report on the KPI metrics best to serve our business and customers. Lead the development of the CX strategy, governance (customer and conduct) and reporting dashboards to monitor teams' performance whilst supporting commercial objectives at department or division level with the relevant Head of. Deliver and measure the impact of improvements highlighted within the customer experience/service strategy. Lead the centralization of all Customer Support functions within GDHV to support the 5-year Commercial Strategy utilizing available resource and capacity modelling accountabilities and responsibilities to drive down operational cost and delivering customer satisfaction. Participate and drive decision making and scoping of Customer Support technology initiatives or system selection. Ensure that divisional processes are in place to gather, understand and take action in response to customer feedback through complaints, voice of the customer, social media and customer reviews and own and distribute data to appropriate stakeholders and the DivEx team. Oversee root cause analysis on customer complaints identify the issues causing customer dis-satisfaction. Ensure recommendations for improvements are assigned to business stakeholders and that changes are delivered with the support of the Commercial Quality & Project Managers. Oversee impact analysis on root cause analysis actions and improvements to ensure that expected benefits are realised and where required, additional actions are implemented to reduce reoccurrence of customer dissatisfaction. Deliver and continuously update the GDHV strategy for providing support to vulnerable end users via direct consumer support or partnership agreements in line with customer and partner channel groups. Act as a subject matter expert for Customer Experience and attend relevant sessions to represent customer's needs and ensure the customer is at the heart of decision making. This role will work across the Commercial team function as well as the broader GDHV division. Build and maintain direct senior level relationships within GDHV UK and other Global divisions. Skills, Knowledge and Experience Essential Criteria Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively. Motivational skills and the ability to supervise and lead a team of customer experience advisors. Creative thinker, to be able to develop innovative ideas to improve customer service standards. Ability to work well under pressure. A commitment to continuous improvement both personally and for the team. Proficient in the use of Office 365. Knowledge and experience of implementing new operational systems. Similar duties conducted within a HVAC (or similar industry) company. Formal qualifications in Business Studies or Consumer Studies. Performance management. Problem-solving. Organisational skills. Critical Thinking. Diplomacy. Travel There may be requirement to travel, on occasion, to other parts of the GDHV business both within the UK, Ireland and wider GDHV Division. Glen Dimplex Values At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to: Think Customer. Care About People. Keep It Simple. Acknowledgement This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Ernest Gordon Recruitment Limited
Gorseinon, Swansea
Technical Sales Advisor (Engineering) 40,000 - 42,000 + Training + Progression + 33 Days Holiday + Company Benefits Swansea Are you a Technical Sales Advisor or similar from any Engineering background, looking for a role where you'll be supported to develop yourself and reach your full potential, with great training and progression opportunities? The company provide innovative cooling and heating fluid solutions in many industry sectors. They are a globally leading group, providing a holistic service to their clients; from product manufacture to ongoing remediation and optimisation services. You will be responsible for developing new business streams, taking a proactive approach to build the brand's identity further. You will take an active role in evaluating the current customer base's potential, and coming up with a strategy to build upon weak points. This role would suit a Technical Sales Advisor or similar from any Engineering background, looking for a role with great training and progression opportunities, within an ambitious manufacturing company. The Role: Proactive, business development focused role Develop value proposition and brand differentiation for the company Identify sales opportunities within existing customer base Deal with inbound quotes and enquries Primarily office based role The Person: Technical Sales Advisor or similar Engineering background Reference 17630a If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 29, 2025
Full time
Technical Sales Advisor (Engineering) 40,000 - 42,000 + Training + Progression + 33 Days Holiday + Company Benefits Swansea Are you a Technical Sales Advisor or similar from any Engineering background, looking for a role where you'll be supported to develop yourself and reach your full potential, with great training and progression opportunities? The company provide innovative cooling and heating fluid solutions in many industry sectors. They are a globally leading group, providing a holistic service to their clients; from product manufacture to ongoing remediation and optimisation services. You will be responsible for developing new business streams, taking a proactive approach to build the brand's identity further. You will take an active role in evaluating the current customer base's potential, and coming up with a strategy to build upon weak points. This role would suit a Technical Sales Advisor or similar from any Engineering background, looking for a role with great training and progression opportunities, within an ambitious manufacturing company. The Role: Proactive, business development focused role Develop value proposition and brand differentiation for the company Identify sales opportunities within existing customer base Deal with inbound quotes and enquries Primarily office based role The Person: Technical Sales Advisor or similar Engineering background Reference 17630a If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Your new company we provide the best pumping, heating, and cooling solutions for every conceivable need, location, and application. Our aim is to help our customers address the real-life challenges they face - whether planned or emergency. As a forward-thinking company that targets consistent growth, we're always looking for people to join our team and embark on their own journey of personal development. Your new role Processing and winning orders Handling inbound calls and enquiries Outbound business development calls (80% warm & 20% cold) Liaising with TSMs for site visits, meetings & quotation opportunities Updating our CRM daily Hitting KPIs as set out by the Contact Centre manager What you'll need to succeed Previous experience in HVAC, plant, or tool industry Customer service experience Good knowledge of all elements of Microsoft What you'll get in return Competitive base salary with contributory pension scheme Life assurance Uncapped commission 33 days of annual leave including bank holidays Personal development plan that incorporates appropriate training to help advance your career Employee Assistance Programme. Employee referral programme What you need to do now If you're interested in this role, click 'apply now'. Without hiring the best talent, we would not be the leading hire specialists. Job Type: Full-time Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Application question(s): What are your salary requirements? Experience: HVAC and or Sales: 2 years (required) Work Location: On the road
Dec 15, 2022
Full time
Your new company we provide the best pumping, heating, and cooling solutions for every conceivable need, location, and application. Our aim is to help our customers address the real-life challenges they face - whether planned or emergency. As a forward-thinking company that targets consistent growth, we're always looking for people to join our team and embark on their own journey of personal development. Your new role Processing and winning orders Handling inbound calls and enquiries Outbound business development calls (80% warm & 20% cold) Liaising with TSMs for site visits, meetings & quotation opportunities Updating our CRM daily Hitting KPIs as set out by the Contact Centre manager What you'll need to succeed Previous experience in HVAC, plant, or tool industry Customer service experience Good knowledge of all elements of Microsoft What you'll get in return Competitive base salary with contributory pension scheme Life assurance Uncapped commission 33 days of annual leave including bank holidays Personal development plan that incorporates appropriate training to help advance your career Employee Assistance Programme. Employee referral programme What you need to do now If you're interested in this role, click 'apply now'. Without hiring the best talent, we would not be the leading hire specialists. Job Type: Full-time Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Application question(s): What are your salary requirements? Experience: HVAC and or Sales: 2 years (required) Work Location: On the road
Account Manager / Service Manager (Air Conditioning, Refrigeration,HVAC) Braywhite and Co ltd: We are a well-established Air conditioning, Refrigeration and commercial gas heating Company with 53+ Years of trading, working with high profile customers. Due to the continued success and growth at Braywhite & Co, we are looking for a talented individual with experience to join our dynamic team to work with high profile and blue chip companies Requirements In-depth knowledge & experience working with Air conditioning, Refrigeration , Chillers , HVAC systems. Relevant qualification in relevant HVAC core trade.skill. Experience in quotations for service and maintenance Excellent customer facing and communication skills The successful Candidate role and duties: - Operating as the lead point of contact for any and all matters specific to the contracts Building and maintaining strong, long-lasting customer relationships. Overseeing customer requirements , Develop trusted advisor relationships with clients Clearly communicate the progress of monthly/quarterly maintenance and service Develop new business with existing clients and / or identify areas of improvement to meet targets. Collaborate with sales team to identify and grow opportunities Supervision of engineer and Subcontractors Excellent salary package available for the right candidate, Braywhite offer an excellent work life balance
Dec 13, 2022
Full time
Account Manager / Service Manager (Air Conditioning, Refrigeration,HVAC) Braywhite and Co ltd: We are a well-established Air conditioning, Refrigeration and commercial gas heating Company with 53+ Years of trading, working with high profile customers. Due to the continued success and growth at Braywhite & Co, we are looking for a talented individual with experience to join our dynamic team to work with high profile and blue chip companies Requirements In-depth knowledge & experience working with Air conditioning, Refrigeration , Chillers , HVAC systems. Relevant qualification in relevant HVAC core trade.skill. Experience in quotations for service and maintenance Excellent customer facing and communication skills The successful Candidate role and duties: - Operating as the lead point of contact for any and all matters specific to the contracts Building and maintaining strong, long-lasting customer relationships. Overseeing customer requirements , Develop trusted advisor relationships with clients Clearly communicate the progress of monthly/quarterly maintenance and service Develop new business with existing clients and / or identify areas of improvement to meet targets. Collaborate with sales team to identify and grow opportunities Supervision of engineer and Subcontractors Excellent salary package available for the right candidate, Braywhite offer an excellent work life balance
PLEASE NOTE THIS ROLE IS BASED IN OUR GATLEY OFFICE. Your new company we provide the best pumping, heating, and cooling solutions for every conceivable need, location, and application. Our aim is to help our customers address the real-life challenges they face - whether planned or emergency. As a forward-thinking company that targets consistent growth, we're always looking for people to join our team and embark on their own journey of personal development. Your new role Processing and winning orders Handling inbound calls and enquiries Outbound business development calls (80% warm & 20% cold) Liaising with TSMs for site visits, meetings & quotation opportunities Updating our CRM daily Hitting KPIs as set out by the Contact Centre Manager What you'll need to succeed Previous experience in HVAC, plant, or tool industry Customer service experience Good knowledge of all elements of Microsoft What you'll get in return Competitive base salary with contributory pension scheme Life assurance Uncapped commission 33 days of annual leave including bank holidays Personal development plan that incorporates appropriate training to help advance your career Employee Assistance Programme. Employee referral programme What you need to do now If you're interested in this role, click 'apply now'. Without hiring the best talent, we would not be the leading hire specialists. Job Type: Full-time Ability to commute/relocate: Stockport, SK6 5AA: reliably commute or plan to relocate before starting work (required) Application question(s): What are your salary requirements? Experience: Pumps and or Sales: 2 years (required) Work Location: On the road
Dec 08, 2022
Full time
PLEASE NOTE THIS ROLE IS BASED IN OUR GATLEY OFFICE. Your new company we provide the best pumping, heating, and cooling solutions for every conceivable need, location, and application. Our aim is to help our customers address the real-life challenges they face - whether planned or emergency. As a forward-thinking company that targets consistent growth, we're always looking for people to join our team and embark on their own journey of personal development. Your new role Processing and winning orders Handling inbound calls and enquiries Outbound business development calls (80% warm & 20% cold) Liaising with TSMs for site visits, meetings & quotation opportunities Updating our CRM daily Hitting KPIs as set out by the Contact Centre Manager What you'll need to succeed Previous experience in HVAC, plant, or tool industry Customer service experience Good knowledge of all elements of Microsoft What you'll get in return Competitive base salary with contributory pension scheme Life assurance Uncapped commission 33 days of annual leave including bank holidays Personal development plan that incorporates appropriate training to help advance your career Employee Assistance Programme. Employee referral programme What you need to do now If you're interested in this role, click 'apply now'. Without hiring the best talent, we would not be the leading hire specialists. Job Type: Full-time Ability to commute/relocate: Stockport, SK6 5AA: reliably commute or plan to relocate before starting work (required) Application question(s): What are your salary requirements? Experience: Pumps and or Sales: 2 years (required) Work Location: On the road
We are currently recruiting a passionate and knowledgeable Spares Advisor to help us grow, deliver sales and exceed customer expectations The role: As a Spares Advisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Spares Advisor role is customer facing, building rapport and strong relationships with new and existing customers. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Spares Manager with achieving and exceeding sales targets Supporting the Spares Manager with attracting and securing new customers and business Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers Interpreting data and managing initiatives to drive efficiency and profit, including KRAs and KPI information You: With sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Discounts, savings and cash back at numerous retailers Savings on driving lessons, phone bills, gym memberships as well as further benefits Life assurance Bonus Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, let's be there for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options Striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. #BelongWithUs We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. #LI-DNI
Dec 03, 2021
Full time
We are currently recruiting a passionate and knowledgeable Spares Advisor to help us grow, deliver sales and exceed customer expectations The role: As a Spares Advisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Spares Advisor role is customer facing, building rapport and strong relationships with new and existing customers. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Spares Manager with achieving and exceeding sales targets Supporting the Spares Manager with attracting and securing new customers and business Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers Interpreting data and managing initiatives to drive efficiency and profit, including KRAs and KPI information You: With sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Discounts, savings and cash back at numerous retailers Savings on driving lessons, phone bills, gym memberships as well as further benefits Life assurance Bonus Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, let's be there for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options Striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. #BelongWithUs We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. #LI-DNI
We are currently recruiting a passionate and knowledgeable Spares Advisor to help us grow, deliver sales and exceed customer expectations The role: As a Spares Advisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Spares Advisor role is customer facing, building rapport and strong relationships with new and existing customers. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Spares Manager with achieving and exceeding sales targets Supporting the Spares Manager with attracting and securing new customers and business Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers Interpreting data and managing initiatives to drive efficiency and profit, including KRAs and KPI information You: With sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Discounts, savings and cash back at numerous retailers Savings on driving lessons, phone bills, gym memberships as well as further benefits Life assurance Bonus Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, let's be there for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options Striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. #BelongWithUs We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. #LI-DNI
Dec 01, 2021
Full time
We are currently recruiting a passionate and knowledgeable Spares Advisor to help us grow, deliver sales and exceed customer expectations The role: As a Spares Advisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Spares Advisor role is customer facing, building rapport and strong relationships with new and existing customers. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Spares Manager with achieving and exceeding sales targets Supporting the Spares Manager with attracting and securing new customers and business Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers Interpreting data and managing initiatives to drive efficiency and profit, including KRAs and KPI information You: With sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Discounts, savings and cash back at numerous retailers Savings on driving lessons, phone bills, gym memberships as well as further benefits Life assurance Bonus Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, let's be there for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options Striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. #BelongWithUs We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. #LI-DNI
