Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact decisions. We work as strategic partners to our clients, applying a structured and rigorous approach to reduce uncertainty, optimise performance, and unlock growth. Our global team of specialists collaborates to deliver measurable business impact through data-led insights. This role sits within the UK team , working alongside our global counterparts to drive high-impact strategies for our clients. As a Principal Consultant, you will be responsible for leading a portfolio of clients, driving strategic experimentation programs, ensuring commercial growth, and fostering long-term client relationships. You will take ownership of accounts strategy, revenue growth, and stakeholder engagement, ensuring experimentation delivers tangible business impact. Internally, you will mentor and develop the Consultants within your portfolio, ensuring methodological excellence and commercial effectiveness. You will collaborate closely with the Senior Project Manager and other specialists to ensure seamless execution and portfolio success. Beyond client work, you will contribute to the refinement of internal methodologies, support strategic decisions within the consultancy team, and play an active role in team development. Additionally, you will collaborate with the wider business, supporting commercial growth by working with the Sales team on new opportunities and helping to shape the future direction of the consultancy function. Portfolio strategic leadership Own and drive the strategic direction of client accounts, ensuring long-term program maturity and measurable impact. Define and pursue the long-term vision for experimentation within your portfolio, ensuring alignment with broader business objectives. Ensure frameworks in Conversion's toolkit are properly and consistently used to structure experimentation programs effectively. Act as a trusted strategic advisor to senior client stakeholders, translating experimentation insights into broader commercial strategies. Work closely with the Senior Project Manager to ensure seamless portfolio execution, addressing roadblocks and maintaining operational excellence. Ensure experimentation insights are communicated effectively, translating results into compelling, persuasive, and commercially relevant narratives for stakeholders. Maintain a strong understanding of conversion drivers, including user research, data analytics, persuasion principles, and business context. Portfolio commercial & account leadership Own and be accountable for the commercial success of your portfolio, ensuring renewals, upsells, and long-term client retention. Lead revenue growth and renewal planning, tracking renewal likelihood, identifying expansion opportunities, and ensuring account stability. Support the team in identifying and closing commercial opportunities, taking a leadership role in upsell discussions while empowering team members to execute where appropriate. Represent Conversion in high-level client engagements, building strong relationships with senior stakeholders to maintain trust and satisfaction. Act as the final decision-maker for key account-related decisions, ensuring alignment with client business goals. Proactively monitor client satisfaction, identifying risks early and implementing strategies to strengthen relationships. Take on accounts during critical phases (e.g., early onboarding or transition periods) and hand them over to the broader team when appropriate. Mentorship, line management & team development Coach and mentor Senior Consultants and Consultants, ensuring they develop both technical expertise and commercial acumen. Maintain a strong understanding of team strengths and areas for development, ensuring continuous professional growth. Foster the development of Senior Consultants & Consultants by gradually increasing their ownership of accounts according to their skills, ensuring they have the support needed to succeed while maintaining overall portfolio oversight. Ensure high performance across the portfolio, proactively identifying development needs and providing structured feedback. Flag to leadership when additional support, training, or intervention is required for any team members within the portfolio. Enable team members to work on clients together happily, effectively, efficiently & professionally. Make informed promotion recommendations based on demonstrated growth, impact, and readiness for increased responsibility. Thought leadership & internal projects Contribute to the evolution of experimentation methodologies, ensuring our approach remains best-in-class. Provide subject matter expertise in industry thought leadership, including blog content, case studies, and speaking engagements. Support internal knowledge-sharing, ensuring insights from across portfolios are leveraged for broader team development. Identify and support new product/service development, ensuring our offering remains competitive and aligned with market needs. Collaborate with product and delivery teams to enhance the efficiency and scalability of experimentation services. Consistently play an active role in team days, running sessions and contributing to discussions. Support the Director of Consultancy with hiring efforts when needed, providing input on candidate evaluation and ensuring alignment with team and business needs. Support Sales and Growth teams in pitches and business development efforts, providing strategic consultancy expertise to win new clients. Office presence is required once per month for a company day, occasional company events, and may also be required for in-person client meetings from time to time. We never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediate to . All genuine communication will come from official company channels.
Aug 07, 2025
Full time
Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact decisions. We work as strategic partners to our clients, applying a structured and rigorous approach to reduce uncertainty, optimise performance, and unlock growth. Our global team of specialists collaborates to deliver measurable business impact through data-led insights. This role sits within the UK team , working alongside our global counterparts to drive high-impact strategies for our clients. As a Principal Consultant, you will be responsible for leading a portfolio of clients, driving strategic experimentation programs, ensuring commercial growth, and fostering long-term client relationships. You will take ownership of accounts strategy, revenue growth, and stakeholder engagement, ensuring experimentation delivers tangible business impact. Internally, you will mentor and develop the Consultants within your portfolio, ensuring methodological excellence and commercial effectiveness. You will collaborate closely with the Senior Project Manager and other specialists to ensure seamless execution and portfolio success. Beyond client work, you will contribute to the refinement of internal methodologies, support strategic decisions within the consultancy team, and play an active role in team development. Additionally, you will collaborate with the wider business, supporting commercial growth by working with the Sales team on new opportunities and helping to shape the future direction of the consultancy function. Portfolio strategic leadership Own and drive the strategic direction of client accounts, ensuring long-term program maturity and measurable impact. Define and pursue the long-term vision for experimentation within your portfolio, ensuring alignment with broader business objectives. Ensure frameworks in Conversion's toolkit are properly and consistently used to structure experimentation programs effectively. Act as a trusted strategic advisor to senior client stakeholders, translating experimentation insights into broader commercial strategies. Work closely with the Senior Project Manager to ensure seamless portfolio execution, addressing roadblocks and maintaining operational excellence. Ensure experimentation insights are communicated effectively, translating results into compelling, persuasive, and commercially relevant narratives for stakeholders. Maintain a strong understanding of conversion drivers, including user research, data analytics, persuasion principles, and business context. Portfolio commercial & account leadership Own and be accountable for the commercial success of your portfolio, ensuring renewals, upsells, and long-term client retention. Lead revenue growth and renewal planning, tracking renewal likelihood, identifying expansion opportunities, and ensuring account stability. Support the team in identifying and closing commercial opportunities, taking a leadership role in upsell discussions while empowering team members to execute where appropriate. Represent Conversion in high-level client engagements, building strong relationships with senior stakeholders to maintain trust and satisfaction. Act as the final decision-maker for key account-related decisions, ensuring alignment with client business goals. Proactively monitor client satisfaction, identifying risks early and implementing strategies to strengthen relationships. Take on accounts during critical phases (e.g., early onboarding or transition periods) and hand them over to the broader team when appropriate. Mentorship, line management & team development Coach and mentor Senior Consultants and Consultants, ensuring they develop both technical expertise and commercial acumen. Maintain a strong understanding of team strengths and areas for development, ensuring continuous professional growth. Foster the development of Senior Consultants & Consultants by gradually increasing their ownership of accounts according to their skills, ensuring they have the support needed to succeed while maintaining overall portfolio oversight. Ensure high performance across the portfolio, proactively identifying development needs and providing structured feedback. Flag to leadership when additional support, training, or intervention is required for any team members within the portfolio. Enable team members to work on clients together happily, effectively, efficiently & professionally. Make informed promotion recommendations based on demonstrated growth, impact, and readiness for increased responsibility. Thought leadership & internal projects Contribute to the evolution of experimentation methodologies, ensuring our approach remains best-in-class. Provide subject matter expertise in industry thought leadership, including blog content, case studies, and speaking engagements. Support internal knowledge-sharing, ensuring insights from across portfolios are leveraged for broader team development. Identify and support new product/service development, ensuring our offering remains competitive and aligned with market needs. Collaborate with product and delivery teams to enhance the efficiency and scalability of experimentation services. Consistently play an active role in team days, running sessions and contributing to discussions. Support the Director of Consultancy with hiring efforts when needed, providing input on candidate evaluation and ensuring alignment with team and business needs. Support Sales and Growth teams in pitches and business development efforts, providing strategic consultancy expertise to win new clients. Office presence is required once per month for a company day, occasional company events, and may also be required for in-person client meetings from time to time. We never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediate to . All genuine communication will come from official company channels.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Overview of the role: As the Senior Director Enterprise UK at Trustpilot, you will be pivotal in driving our enterprise sales strategy and achieving our revenue targets. You will lead a large team of highly motivated Pre Sales, New Business, Customer Success and Post Sales leaders and their respective teams. You will ensure they have the resources and guidance necessary to exceed their revenue, retention and platform adoption objectives. What you'll be doing: Develop the Regional Enterprise 3-year Plan, including revenue ambitions, prioritised verticals, Operational and Execution plan (Account Plans, Competence mix, Org Structure, Role re-definition, Comp structure, Sales Policies and RoEs) Lead, mentor, and motivate a team of sales, named account leaders and customer success leaders, setting clear performance goals and expectations. Foster a culture of continuous improvement and excellence. Deliver and exceed the regional Enterprise revenue quarterly/Yearly targets. Identify and address any performance gaps. Develop new Client relationships at executive levels with key Enterprise prospects. Nurture and own existing key relationships according to a clear stakeholder matrix. Act as a trusted advisor to key customers, understanding their needs and proposing tailored solutions. Support the Teams in major negotiations in the top tier of the segment. Manage and optimise the sales pipeline, ensuring a consistent flow of qualified leads and opportunities.Monitor and report on pipeline metrics and sales forecasts. As the recognised Senior Director Enterprise UK at Trustpilot: Closely collaborate with leaders across Commercial, and the wider organisation. Collaborate with Ops to build a Global revenue governance framework for Enterprise, including performance metrics, pipeline management. Build and lead a Global Enterprise Governance framework. Collaborate with Finance, legal and Revenue Ops to own and evolve the Sales Policies, Inter-region RoEs and Comp plans to enable seamless pursuits of Complex Global, Multi-year deals Promote a High Performance culture, client obsession and E2E accountability amongst your Leaders and Reps and CSMs. Who you are: We are looking for a motivated candidate and proven hands-on Leader in the Enterprise SaaS spaces with significantSales & Account management experience, at a leadership level Demonstrated ability to build and execute against a plan according to both the customer and addressable market Proven track record of selling SaaS into large, Global Enterprise organizations in region An existing blackbook of key exec stakeholders at leading Enterprises in the region (or Globally) is a strong plus. Solid knowledge and understanding of financial services and/or eCommerce market and landscape Demonstrated ability to manage, grow, and nurture team members, cultivating their career paths and goals Ability to build and maintain positive working relationships in a complex, highly matrixed global organisation Results-driven mindset with a commitment to delivering outstanding customer experiences. Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively. Strong experience in using CRM software (Salesforce) and sales analytics tools What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Pension, life insurance, private medical insurance and critical illness cover Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Aug 07, 2025
Full time
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Overview of the role: As the Senior Director Enterprise UK at Trustpilot, you will be pivotal in driving our enterprise sales strategy and achieving our revenue targets. You will lead a large team of highly motivated Pre Sales, New Business, Customer Success and Post Sales leaders and their respective teams. You will ensure they have the resources and guidance necessary to exceed their revenue, retention and platform adoption objectives. What you'll be doing: Develop the Regional Enterprise 3-year Plan, including revenue ambitions, prioritised verticals, Operational and Execution plan (Account Plans, Competence mix, Org Structure, Role re-definition, Comp structure, Sales Policies and RoEs) Lead, mentor, and motivate a team of sales, named account leaders and customer success leaders, setting clear performance goals and expectations. Foster a culture of continuous improvement and excellence. Deliver and exceed the regional Enterprise revenue quarterly/Yearly targets. Identify and address any performance gaps. Develop new Client relationships at executive levels with key Enterprise prospects. Nurture and own existing key relationships according to a clear stakeholder matrix. Act as a trusted advisor to key customers, understanding their needs and proposing tailored solutions. Support the Teams in major negotiations in the top tier of the segment. Manage and optimise the sales pipeline, ensuring a consistent flow of qualified leads and opportunities.Monitor and report on pipeline metrics and sales forecasts. As the recognised Senior Director Enterprise UK at Trustpilot: Closely collaborate with leaders across Commercial, and the wider organisation. Collaborate with Ops to build a Global revenue governance framework for Enterprise, including performance metrics, pipeline management. Build and lead a Global Enterprise Governance framework. Collaborate with Finance, legal and Revenue Ops to own and evolve the Sales Policies, Inter-region RoEs and Comp plans to enable seamless pursuits of Complex Global, Multi-year deals Promote a High Performance culture, client obsession and E2E accountability amongst your Leaders and Reps and CSMs. Who you are: We are looking for a motivated candidate and proven hands-on Leader in the Enterprise SaaS spaces with significantSales & Account management experience, at a leadership level Demonstrated ability to build and execute against a plan according to both the customer and addressable market Proven track record of selling SaaS into large, Global Enterprise organizations in region An existing blackbook of key exec stakeholders at leading Enterprises in the region (or Globally) is a strong plus. Solid knowledge and understanding of financial services and/or eCommerce market and landscape Demonstrated ability to manage, grow, and nurture team members, cultivating their career paths and goals Ability to build and maintain positive working relationships in a complex, highly matrixed global organisation Results-driven mindset with a commitment to delivering outstanding customer experiences. Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively. Strong experience in using CRM software (Salesforce) and sales analytics tools What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Pension, life insurance, private medical insurance and critical illness cover Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Job Title: Technical Account Manager Location: Newbury Salary: £45,000 - £50,000 per annum OTE £70,000 Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are seeking a Technical Account Manager to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Responsibilities: Client Engagement & Relationship Management - Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. - Lead regular service reviews, including quarterly business reviews and roadmap discussions. - Ensure Account Managers deliver high-quality service and identify opportunities for growth. Technical Strategy & Advisory - Gain an in-depth understanding of client IT environments, business priorities, and challenges. - Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. - Translate technical concepts into business-aligned language for non-technical stakeholders. - Advise on emerging technologies like AI and machine learning, and how these can support client objectives. - Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight - Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. - Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. - Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification - Use data analytics and CRM systems to identify upselling and cross-selling opportunities. - Collaborate with the sales team to develop technical proposals tailored to client needs. - Provide technical insights during license and renewal negotiations. - Promote new products and services, ensuring all potential growth opportunities are explored. - Maintain regular pipeline forecasts for both your clients and your team. Mentorship - Mentor Account Managers on technical alignment appropriate to their accounts. - Work with the Director of Sales Ops & Customer Success to maintain and optimise the tech stack. Compliance & Security - Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: - Proven experience as a strategic IT advisor to senior clients, ideally as a TAM, Solutions Consultant, or Engineer. - Strong background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. - Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. - Ability to lead client-facing discussions focused on both business needs and technological solutions. - Commercial awareness with a knack for identifying value-based solutions. - Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. - Proficiency with CRM systems, using data to manage client relationships and optimise sales. - A degree or equivalent is highly desirable. Personal Attributes: - Friendly, professional, and commercially astute. - Strategic, excited about tech, and able to engage stakeholders. - Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. - Clear and frequent communicator who values problem-solving and learning. - Disciplined and able to prioritise and execute tasks under pressure Why join us? - Work-life balance is the norm, not a perk. - Enjoy a fun, productive environment with a supportive team. - Workplace pension provided. - Access to comprehensive in-house and external training. - Competitive salary reflecting your skills and experience. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.
Aug 07, 2025
Full time
Job Title: Technical Account Manager Location: Newbury Salary: £45,000 - £50,000 per annum OTE £70,000 Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are seeking a Technical Account Manager to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Responsibilities: Client Engagement & Relationship Management - Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. - Lead regular service reviews, including quarterly business reviews and roadmap discussions. - Ensure Account Managers deliver high-quality service and identify opportunities for growth. Technical Strategy & Advisory - Gain an in-depth understanding of client IT environments, business priorities, and challenges. - Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. - Translate technical concepts into business-aligned language for non-technical stakeholders. - Advise on emerging technologies like AI and machine learning, and how these can support client objectives. - Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight - Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. - Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. - Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification - Use data analytics and CRM systems to identify upselling and cross-selling opportunities. - Collaborate with the sales team to develop technical proposals tailored to client needs. - Provide technical insights during license and renewal negotiations. - Promote new products and services, ensuring all potential growth opportunities are explored. - Maintain regular pipeline forecasts for both your clients and your team. Mentorship - Mentor Account Managers on technical alignment appropriate to their accounts. - Work with the Director of Sales Ops & Customer Success to maintain and optimise the tech stack. Compliance & Security - Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: - Proven experience as a strategic IT advisor to senior clients, ideally as a TAM, Solutions Consultant, or Engineer. - Strong background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. - Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. - Ability to lead client-facing discussions focused on both business needs and technological solutions. - Commercial awareness with a knack for identifying value-based solutions. - Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. - Proficiency with CRM systems, using data to manage client relationships and optimise sales. - A degree or equivalent is highly desirable. Personal Attributes: - Friendly, professional, and commercially astute. - Strategic, excited about tech, and able to engage stakeholders. - Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. - Clear and frequent communicator who values problem-solving and learning. - Disciplined and able to prioritise and execute tasks under pressure Why join us? - Work-life balance is the norm, not a perk. - Enjoy a fun, productive environment with a supportive team. - Workplace pension provided. - Access to comprehensive in-house and external training. - Competitive salary reflecting your skills and experience. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.
Sales Executive, Manchester City Centre - Hybrid Salary: 27195 - 30332 & uncapped commission - NO COLD CALLING Shifts: Monday - Thursday 8.30am - 5.15pm and Friday 8.30am - 4pm Start Date: ASAP Are you an experienced sales advisor with B2C or B2B experience? Would you like a sales role with uncapped commission and all warm calls? CCA Recruitment are excited to be recruiting for sales advisors for a B2B company. The role will involve mainly upselling to, and upgrading existing clients, whether this is moving them to a new product that is being obsolete, or upgrading their packages This role is warm outbound calls - renewing contracts or upselling Responsibilities of a Sales Executive: Outbound calls to existing customers to retain and renew products and services contracts Perform all activity within regulatory standards, GDPR and quality policies Complete all reports, system, and CRM updates in a timely and accurate manner Develop an expert level knowledge of all products, systems, and business processes Create excellent working relationships across the colleague community To succeed as a Sales Executive: Achieve all commercial targets in a consistent manner Achieve all agreed activity targets Operate within our quality guidelines Experience for this Sales Executive role: Demonstrate success in a high-volume desk based B2B sales or retentions Experience of negotiating multiple product, price, and contract terms with customers A good level of understanding of B2B sales processes A good level of understanding of regulatory requirements impacting B2B sales organisations Computer literate with experience of sales CRM, and/or Lead Management systems Please follow the link to apply for this Sales Executive role!
Aug 06, 2025
Full time
Sales Executive, Manchester City Centre - Hybrid Salary: 27195 - 30332 & uncapped commission - NO COLD CALLING Shifts: Monday - Thursday 8.30am - 5.15pm and Friday 8.30am - 4pm Start Date: ASAP Are you an experienced sales advisor with B2C or B2B experience? Would you like a sales role with uncapped commission and all warm calls? CCA Recruitment are excited to be recruiting for sales advisors for a B2B company. The role will involve mainly upselling to, and upgrading existing clients, whether this is moving them to a new product that is being obsolete, or upgrading their packages This role is warm outbound calls - renewing contracts or upselling Responsibilities of a Sales Executive: Outbound calls to existing customers to retain and renew products and services contracts Perform all activity within regulatory standards, GDPR and quality policies Complete all reports, system, and CRM updates in a timely and accurate manner Develop an expert level knowledge of all products, systems, and business processes Create excellent working relationships across the colleague community To succeed as a Sales Executive: Achieve all commercial targets in a consistent manner Achieve all agreed activity targets Operate within our quality guidelines Experience for this Sales Executive role: Demonstrate success in a high-volume desk based B2B sales or retentions Experience of negotiating multiple product, price, and contract terms with customers A good level of understanding of B2B sales processes A good level of understanding of regulatory requirements impacting B2B sales organisations Computer literate with experience of sales CRM, and/or Lead Management systems Please follow the link to apply for this Sales Executive role!
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation. The Organisation Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. What is the Role? The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful. The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management. This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change. The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you re ready to contribute to a growing organisation that s making a difference, we d love to hear from you! Key Responsibilities: Client Acquisition and Relationship Management Proactively seek new business opportunities within assigned regions to grow the client base. Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned. Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities. Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. Strategic Planning and Development Collaborate with Senior Leaders to develop strategies for client retention and growth. Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions. Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities. Performance Monitoring and Reporting Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management. Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service. Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information. Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data Team Management and Support Coordination Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration. Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes. Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through. Work with other area leaders, such as our Allocations and Recruitment teams to ensure we can fulfil referrals Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability. Bid Management and Process Improvement Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions. Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery. Report on bid submission performance, review client feedback to continuously improve. Essential Skills and Experience: Detailed knowledge of the UK Education Sector. Experience working in the education sector or with local authorities, particularly in roles involving SEND or children s services. Proven track record in client relationship management, with experience in sales or partnership development roles. Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships. Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards. High level of empathy and commitment to supporting under-resourced and underserved communities. Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively. Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress. Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions. Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed Desirable: Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued. General The job is subject to having the right to work in the UK, two professional references and a basic DBS check. Why Equal Education? Competitive salary Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation. Flexible, hybrid work environment with regular opportunities for in-person client engagement. Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK. Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events. At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you. Being you at Equal Education Every young person we support is unique and our team isn t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability . click apply for full job details
Aug 06, 2025
Full time
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation. The Organisation Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. What is the Role? The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful. The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management. This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change. The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you re ready to contribute to a growing organisation that s making a difference, we d love to hear from you! Key Responsibilities: Client Acquisition and Relationship Management Proactively seek new business opportunities within assigned regions to grow the client base. Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned. Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities. Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. Strategic Planning and Development Collaborate with Senior Leaders to develop strategies for client retention and growth. Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions. Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities. Performance Monitoring and Reporting Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management. Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service. Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information. Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data Team Management and Support Coordination Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration. Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes. Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through. Work with other area leaders, such as our Allocations and Recruitment teams to ensure we can fulfil referrals Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability. Bid Management and Process Improvement Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions. Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery. Report on bid submission performance, review client feedback to continuously improve. Essential Skills and Experience: Detailed knowledge of the UK Education Sector. Experience working in the education sector or with local authorities, particularly in roles involving SEND or children s services. Proven track record in client relationship management, with experience in sales or partnership development roles. Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships. Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards. High level of empathy and commitment to supporting under-resourced and underserved communities. Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively. Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress. Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions. Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed Desirable: Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued. General The job is subject to having the right to work in the UK, two professional references and a basic DBS check. Why Equal Education? Competitive salary Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation. Flexible, hybrid work environment with regular opportunities for in-person client engagement. Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK. Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events. At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you. Being you at Equal Education Every young person we support is unique and our team isn t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability . click apply for full job details
Select how often (in days) to receive an alert: Department: RETAIL OFFLINE City: London Location: GB INTRODUCTION JOB PURPOSE The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. RESPONSIBILITIES SERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. Be efficient in following-up and delivering after-sales services to our clients Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines Foster team work and a positive work climate CLIENT ENGAGEMENT Build meaningful relationships with Clients Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests PERSONAL PROFILE A proven track record in delivering sales and exceeding targets Previous experience in Clientelling A strong interest in fashion, art and culture Strong product knowledge and good understanding of store retail operations Understanding of competitor products Experience in working as part of a team Fluent in local language; English proficiency is desirable Other language knowledge is desirable Demonstrates Confidence, Curiosity, Conviction, and Care Enjoys being part of a team Energetic, Pro-active and self-motivated Detail-oriented and creative with a passion for selling Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels Results driven and commercial mindset Flexible, collaborative and adaptable approach to work MEASURES OF SUCCESS Individual sales performance and KPI's (Appointments, UPT, ATV & AUR) Service targets (Guest Experience, Net promoter score) New client acquisition (conversion and retention) Number of appointments held on a monthly basis FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London RETAIL OFFLINE MAINLINE n/a
Aug 06, 2025
Full time
Select how often (in days) to receive an alert: Department: RETAIL OFFLINE City: London Location: GB INTRODUCTION JOB PURPOSE The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. RESPONSIBILITIES SERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. Be efficient in following-up and delivering after-sales services to our clients Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines Foster team work and a positive work climate CLIENT ENGAGEMENT Build meaningful relationships with Clients Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests PERSONAL PROFILE A proven track record in delivering sales and exceeding targets Previous experience in Clientelling A strong interest in fashion, art and culture Strong product knowledge and good understanding of store retail operations Understanding of competitor products Experience in working as part of a team Fluent in local language; English proficiency is desirable Other language knowledge is desirable Demonstrates Confidence, Curiosity, Conviction, and Care Enjoys being part of a team Energetic, Pro-active and self-motivated Detail-oriented and creative with a passion for selling Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels Results driven and commercial mindset Flexible, collaborative and adaptable approach to work MEASURES OF SUCCESS Individual sales performance and KPI's (Appointments, UPT, ATV & AUR) Service targets (Guest Experience, Net promoter score) New client acquisition (conversion and retention) Number of appointments held on a monthly basis FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London RETAIL OFFLINE MAINLINE n/a
Membership Advisor Bushey Grove Leisure Centre Full Time (39 hours per week) Salary basic up to £25,775.88 (£12.71 p/a) pa plus commission (OTE 30K) Come and join the team! An exciting opportunity has arisen for a full time Membership Advisor to join an enthusiastic and friendly team within InspireAll. Responsibilities include; Inspiring customers to achieve their health and wellbeing goals. Touring members and showcasing our state-of-the-art facilities. Understanding the customers' needs to promote and sell the InspireAll (IA) memberships. Converting self-generated leads with integrity to achieve personal sales targets. Onboarding members with the knowledge to succeed and to feel confident on their new fitness journey. To positively influence those around you of the IA sales and retention process. What we are looking for; Someone who strives to thrive in sales and customer service. The ability to deliver results using organisation and structure. An active listener and confident communicator across different channels. Warm, friendly, approachable - Someone who is confident to reach out to the local communities and businesses. Infectious passion and energy for the industry. Someone who understand the need to be flexible and adaptable to working patterns to drive success which will include evening and weekend work patterns. Working for INSPIREALL your staff benefits will include: FREE use of our gyms, swimming pools and classes for you, your partner and 4 children (T & C apply) REDUCED Fitness membership for family and friends DISCOUNTS on Nursery places and children's activities Theatre discounts Discounts at major attractions and retailers, online and in store GENEROUS holiday entitlement Long Service & WOW Awards Access to Employee Assistance Programme Excellent training opportunities and career progression InspireAll is a charity that has a reputation for delivering energising and motivating leisure and family support services across Hertfordshire and Bedfordshire enabling communities to achieve rewarding and active lifestyles. We employ people who want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff. We also encourage a positive work/life balance. Closing date: Tuesday 19th August 2025 Please note that this vacancy may close early if we receive a high volume of 5. Applicants may require an enhanced DBS check, dependent on role applied for. InspireAll is an Equal Opportunities Employer
Aug 06, 2025
Seasonal
Membership Advisor Bushey Grove Leisure Centre Full Time (39 hours per week) Salary basic up to £25,775.88 (£12.71 p/a) pa plus commission (OTE 30K) Come and join the team! An exciting opportunity has arisen for a full time Membership Advisor to join an enthusiastic and friendly team within InspireAll. Responsibilities include; Inspiring customers to achieve their health and wellbeing goals. Touring members and showcasing our state-of-the-art facilities. Understanding the customers' needs to promote and sell the InspireAll (IA) memberships. Converting self-generated leads with integrity to achieve personal sales targets. Onboarding members with the knowledge to succeed and to feel confident on their new fitness journey. To positively influence those around you of the IA sales and retention process. What we are looking for; Someone who strives to thrive in sales and customer service. The ability to deliver results using organisation and structure. An active listener and confident communicator across different channels. Warm, friendly, approachable - Someone who is confident to reach out to the local communities and businesses. Infectious passion and energy for the industry. Someone who understand the need to be flexible and adaptable to working patterns to drive success which will include evening and weekend work patterns. Working for INSPIREALL your staff benefits will include: FREE use of our gyms, swimming pools and classes for you, your partner and 4 children (T & C apply) REDUCED Fitness membership for family and friends DISCOUNTS on Nursery places and children's activities Theatre discounts Discounts at major attractions and retailers, online and in store GENEROUS holiday entitlement Long Service & WOW Awards Access to Employee Assistance Programme Excellent training opportunities and career progression InspireAll is a charity that has a reputation for delivering energising and motivating leisure and family support services across Hertfordshire and Bedfordshire enabling communities to achieve rewarding and active lifestyles. We employ people who want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff. We also encourage a positive work/life balance. Closing date: Tuesday 19th August 2025 Please note that this vacancy may close early if we receive a high volume of 5. Applicants may require an enhanced DBS check, dependent on role applied for. InspireAll is an Equal Opportunities Employer
About the Company Hanson Search is partnering with a fast-growing, innovative start-up in the FMCG sector. As they expand their direct-to-consumer (DTC) operations, they are looking for an ambitious eCommerce Manager to lead their digital growth strategy and drive online sales. This is an exciting opportunity to join a dynamic business at a pivotal stage of its growth journey. The Role As eCommerce Manager, you will be responsible for shaping and executing the company's eCommerce strategy. You will manage the day-to-day operations of the DTC channel, optimise the online customer journey, and lead initiatives to boost traffic, conversion rates, and customer retention. This role is ideal for a proactive self-starter who thrives in a fast-paced start-up environment and is eager to make a tangible impact on business performance. eCommerce Manager Key Responsibilities Develop and implement a comprehensive eCommerce growth strategy, focusing on traffic acquisition, CRO, and customer retention. Manage the daily operations of the eCommerce platform (Shopify/WooCommerce), ensuring product listings, website content, and promotions are up to date. Analyse performance data, run A/B testing, and optimise conversion rates through data-driven insights. Collaborate with the marketing team to deliver integrated digital campaigns, product launches, and seasonal promotions. Coordinate with fulfilment and customer service teams to ensure an exceptional end-to-end customer experience. Monitor emerging eCommerce trends, tools, and technologies to identify new growth opportunities. Candidate Profile 3+ years of eCommerce management experience, ideally within a DTC brand or start-up. Strong knowledge of eCommerce platforms such as Shopify or WooCommerce. Proficient in using Google Analytics (GA4) and other performance tracking tools. Solid understanding of digital marketing channels, including SEO, paid social, and email marketing. Strong commercial mindset with a data-led approach to strategy and decision-making. Comfortable working in a high-growth, entrepreneurial environment. Why Join? Play a key role in scaling a dynamic FMCG start-up's digital presence. Shape and own the eCommerce strategy with autonomy and influence. Work with a passionate, collaborative team in a flexible hybrid working environment. Competitive salary package with performance incentives and growth opportunities. If you're an ambitious eCommerce professional ready to drive growth in a fast-moving start-up, we'd love to hear from you. Please get in touch with our team including a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across theUAE, UK , USA, andEurope. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communication s, Government Relations,FinancialCommunications,Public Affairs,Marketing, Digital Marketing , Sustainability, Investor Relations andC-Suiterecruitment. Please click here to find out about more about Hanson Search . We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here .
Aug 06, 2025
Full time
About the Company Hanson Search is partnering with a fast-growing, innovative start-up in the FMCG sector. As they expand their direct-to-consumer (DTC) operations, they are looking for an ambitious eCommerce Manager to lead their digital growth strategy and drive online sales. This is an exciting opportunity to join a dynamic business at a pivotal stage of its growth journey. The Role As eCommerce Manager, you will be responsible for shaping and executing the company's eCommerce strategy. You will manage the day-to-day operations of the DTC channel, optimise the online customer journey, and lead initiatives to boost traffic, conversion rates, and customer retention. This role is ideal for a proactive self-starter who thrives in a fast-paced start-up environment and is eager to make a tangible impact on business performance. eCommerce Manager Key Responsibilities Develop and implement a comprehensive eCommerce growth strategy, focusing on traffic acquisition, CRO, and customer retention. Manage the daily operations of the eCommerce platform (Shopify/WooCommerce), ensuring product listings, website content, and promotions are up to date. Analyse performance data, run A/B testing, and optimise conversion rates through data-driven insights. Collaborate with the marketing team to deliver integrated digital campaigns, product launches, and seasonal promotions. Coordinate with fulfilment and customer service teams to ensure an exceptional end-to-end customer experience. Monitor emerging eCommerce trends, tools, and technologies to identify new growth opportunities. Candidate Profile 3+ years of eCommerce management experience, ideally within a DTC brand or start-up. Strong knowledge of eCommerce platforms such as Shopify or WooCommerce. Proficient in using Google Analytics (GA4) and other performance tracking tools. Solid understanding of digital marketing channels, including SEO, paid social, and email marketing. Strong commercial mindset with a data-led approach to strategy and decision-making. Comfortable working in a high-growth, entrepreneurial environment. Why Join? Play a key role in scaling a dynamic FMCG start-up's digital presence. Shape and own the eCommerce strategy with autonomy and influence. Work with a passionate, collaborative team in a flexible hybrid working environment. Competitive salary package with performance incentives and growth opportunities. If you're an ambitious eCommerce professional ready to drive growth in a fast-moving start-up, we'd love to hear from you. Please get in touch with our team including a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across theUAE, UK , USA, andEurope. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams in Communication s, Government Relations,FinancialCommunications,Public Affairs,Marketing, Digital Marketing , Sustainability, Investor Relations andC-Suiterecruitment. Please click here to find out about more about Hanson Search . We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here .
Customer Success Manager (Mandarin & English) - Supply Chain SaaS Must be Fluent In Mandarin and English Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience : 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educate users and drive engagement through training and support Continuously improve internal processes to enhance the customer experience What We're Looking For 3+ years of experience managing customer relationships Strong communication skills-you can simplify complex workflows Empathy, resourcefulness, and a solutions-focused mindset Comfortable with ambiguity and juggling multiple priorities Fluent in Mandarin and English Location Edinburgh, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Aug 06, 2025
Full time
Customer Success Manager (Mandarin & English) - Supply Chain SaaS Must be Fluent In Mandarin and English Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience : 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educate users and drive engagement through training and support Continuously improve internal processes to enhance the customer experience What We're Looking For 3+ years of experience managing customer relationships Strong communication skills-you can simplify complex workflows Empathy, resourcefulness, and a solutions-focused mindset Comfortable with ambiguity and juggling multiple priorities Fluent in Mandarin and English Location Edinburgh, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead account strategy planning and build success plans to drive loyalty, advocacy and minimise customer attrition Track account performance and lead critical blocking issues with a clear execution plan and drive for resolution Build and grow relationships for the client's strategic portfolio of multi-solution, multi-brand clients at a senior level, becoming a trusted partner Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximise the value of their investment in the client's solutions Provide thought leadership and domain expertise to the Customer Success organisation, our clients, and the client's European Customer Success team Build strong business relationships with our Sales, Marketing, Solution Consulting and Professional Services teams Demonstrate seniority by leading new retention and growth initiatives that deliver value, ensuring we scale, delight and innovate for customer success Become an ambassador for the CSM organisation within the client and a CSM evangelist across ACS (Customer Solutions) and Sales Demonstrate experience in supporting the hiring and ramp-up process of new recruits into the Customer Success team What you need to succeed Bachelor's or Master's degree Minimum 5 years' experience in post-sales account management in Digital Marketing (analytics, optimisation/conversion and/or social) Strong experience in Digital Marketing solutions and knowledge of the client's competitive landscape Proven effectiveness in managing a portfolio of large, global, sophisticated, and strategic accounts at a senior level; building and maintaining relationships at the most senior levels with assigned accounts, becoming a trusted advisor Proven experience in driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS) High-level critical issue management Able to anticipate and identify ill-defined problems/issues Strong presentation skills for all audience levels Tenacious, personable, highly confident, and results-oriented Adaptable, with strong self-awareness and the confidence to hold themselves and others to account based on expectations This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.Thank you for taking the time to apply. Client Description A multinational cloud-based software company specialising in a series ofproducts designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Aug 06, 2025
Full time
Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead account strategy planning and build success plans to drive loyalty, advocacy and minimise customer attrition Track account performance and lead critical blocking issues with a clear execution plan and drive for resolution Build and grow relationships for the client's strategic portfolio of multi-solution, multi-brand clients at a senior level, becoming a trusted partner Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximise the value of their investment in the client's solutions Provide thought leadership and domain expertise to the Customer Success organisation, our clients, and the client's European Customer Success team Build strong business relationships with our Sales, Marketing, Solution Consulting and Professional Services teams Demonstrate seniority by leading new retention and growth initiatives that deliver value, ensuring we scale, delight and innovate for customer success Become an ambassador for the CSM organisation within the client and a CSM evangelist across ACS (Customer Solutions) and Sales Demonstrate experience in supporting the hiring and ramp-up process of new recruits into the Customer Success team What you need to succeed Bachelor's or Master's degree Minimum 5 years' experience in post-sales account management in Digital Marketing (analytics, optimisation/conversion and/or social) Strong experience in Digital Marketing solutions and knowledge of the client's competitive landscape Proven effectiveness in managing a portfolio of large, global, sophisticated, and strategic accounts at a senior level; building and maintaining relationships at the most senior levels with assigned accounts, becoming a trusted advisor Proven experience in driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS) High-level critical issue management Able to anticipate and identify ill-defined problems/issues Strong presentation skills for all audience levels Tenacious, personable, highly confident, and results-oriented Adaptable, with strong self-awareness and the confidence to hold themselves and others to account based on expectations This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.Thank you for taking the time to apply. Client Description A multinational cloud-based software company specialising in a series ofproducts designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Are you currently handling the renewal process, including pricing negotiations and contracts? Where are you based? Do you need visa sponsorship?
Aug 06, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Are you currently handling the renewal process, including pricing negotiations and contracts? Where are you based? Do you need visa sponsorship?
About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity's solutions. As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You'll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful. Team Dynamic You'll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you're passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you. Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realization Serve as a trusted advisor, deeply understanding each client's business model, goals, and success metrics Proactively manage the client journey through regular business reviews, success planning, and strategic consultation Leverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendations Actively contribute to product and process improvements by surfacing client feedback and collaborating with internal teams Collaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholders Identify opportunities to support account growth and expansion in collaboration with the Account Manager Serve as the internal voice of the customer, championing their needs across departments to drive satisfaction and retention Ensure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to success Required Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing role Proven ability to drive product adoption and customer outcomes in a B2B technology environment Strong consultative and communication skills, including experience leading client calls and executive briefings Comfortable with interpreting data and KPIs to inform strategy and client discussions Demonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with ease Experience collaborating cross-functionally to deliver a seamless customer experience Strong business acumen and the ability to align product features to customer goals Proactive, self-starter attitude with a passion for building long-term relationships and delivering value History of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacy Ability to work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in our Broomfield, CO office Preferred Experience, Skills, and Education Bachelor's degree Customer-facing SaaS experience Familiarity with CRM data industry best practices Knowledge of Salesforce CRM application, including data structure and API integration Salesforce Administrator Certification Salary range $60,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Aug 06, 2025
Full time
About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity's solutions. As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle - from adoption to expansion. You'll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful. Team Dynamic You'll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you're passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter - this is the role for you. Position Duties and Responsibilities Own the post-sale relationship for a portfolio of strategic accounts, focusing on product usage, adoption, and value realization Serve as a trusted advisor, deeply understanding each client's business model, goals, and success metrics Proactively manage the client journey through regular business reviews, success planning, and strategic consultation Leverage data insights to tell compelling stories, identify trends, and drive adoption through tailored recommendations Actively contribute to product and process improvements by surfacing client feedback and collaborating with internal teams Collaborate in building strong multi-threaded relationships across client organizations, from end-users to executive stakeholders Identify opportunities to support account growth and expansion in collaboration with the Account Manager Serve as the internal voice of the customer, championing their needs across departments to drive satisfaction and retention Ensure consistent, high-quality follow-through on customer issues and act with urgency to resolve any blockers to success Required Experience, Skills, and Education 3+ years of experience in a Customer Success, Account Management, or related SaaS client-facing role Proven ability to drive product adoption and customer outcomes in a B2B technology environment Strong consultative and communication skills, including experience leading client calls and executive briefings Comfortable with interpreting data and KPIs to inform strategy and client discussions Demonstrated success managing multiple clients in a fast-paced environment, balancing competing priorities with ease Experience collaborating cross-functionally to deliver a seamless customer experience Strong business acumen and the ability to align product features to customer goals Proactive, self-starter attitude with a passion for building long-term relationships and delivering value History of consistently achieving/surpassing goals in terms of metrics and customer feedback/advocacy Ability to work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in our Broomfield, CO office Preferred Experience, Skills, and Education Bachelor's degree Customer-facing SaaS experience Familiarity with CRM data industry best practices Knowledge of Salesforce CRM application, including data structure and API integration Salesforce Administrator Certification Salary range $60,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Are you a motivated leader with a passion for performance and results? If so we are recruiting for a Sales Team Leader to guide, motivate, and develop a team of up to 10 Advisors. You'll be instrumental in driving inbound and outbound sales while shaping our customer retention and cross-sell strategies. What You'll Be Doing: Lead, coach, and support a high-performing sales team Drive revenue growth a click apply for full job details
Aug 05, 2025
Full time
Are you a motivated leader with a passion for performance and results? If so we are recruiting for a Sales Team Leader to guide, motivate, and develop a team of up to 10 Advisors. You'll be instrumental in driving inbound and outbound sales while shaping our customer retention and cross-sell strategies. What You'll Be Doing: Lead, coach, and support a high-performing sales team Drive revenue growth a click apply for full job details
Overview About us NSC Global is a leading global IT services provider with over 27 years of excellence. We are focused on becoming the number one partner of choice for Global IT Services with a strategic vision of growing the business to $1 billion dollars in revenue. We are seeking a Client Partner (CP) to lead and manage end-to-end relationships across our most strategic enterprise accounts. Including global brands, with a focus on both direct and indirect channel engagements. As a Client Partner, you will act as the primary senior contact for your assigned accounts, with full accountability for the relationship, growth strategy, and client satisfaction. You'll work cross-functionally across sales, delivery, and solution teams to ensure we are delivering exceptional value to our clients while driving long-term revenue growth. This is a senior-level opportunity requiring commercial acumen, strategic thinking, and strong stakeholder management. Responsibilities Own and manage the full client relationship for assigned strategic accounts. Act as the senior escalation point and trusted advisor to client stakeholders, including C-level decision-makers. Develop and execute comprehensive account plans to drive growth and maximize client value. Lead customer engagement strategies, including proposal development, contract negotiations, and renewals. Identify and pursue opportunities to expand services across existing accounts, including cross-sell and up-sell initiatives. Coordinate across internal teams (sales, delivery, pre-sales, and marketing) to ensure smooth execution and delivery. Report on account performance, forecasting, pipeline, and growth initiatives to the Sales Director. Represent the voice of the customer internally to influence service development and innovation. Drive executive business reviews (QBRs) and ensure customer success metrics are achieved. Contribute to overall sales strategy and best practices for managing large, complex accounts. Qualifications Proven experience managing large enterprise accounts in IT services, consulting, or technology sectors. Strong understanding of direct and indirect sales channels and how to maximize performance across both. Demonstrated success in driving account growth, customer satisfaction, and long-term retention. Commercially minded with the ability to negotiate, influence, and deliver strategic value. Exceptional stakeholder management skills and ability to operate at senior/executive levels. Strong presentation and communication abilities; able to synthesize complex topics for a broad audience. Desirable Attributes Strategic thinker with a hands-on, delivery-focused approach. Ability to build credibility quickly with both internal teams and external clients. Comfortable navigating matrixed environments and collaborating across functions. Motivated by growth, with a focus on outcomes and client success. Familiarity with global enterprise accounts, especially in sectors such as automotive, professional services, and industrial technology. Why Join Us? This is an opportunity to join a growing, fast-paced company during an exciting phase of expansion. You will have the autonomy to shape your accounts, influence strategic decisions, and be part of a high-impact team delivering cutting-edge IT service solutions to global clients.
Aug 05, 2025
Full time
Overview About us NSC Global is a leading global IT services provider with over 27 years of excellence. We are focused on becoming the number one partner of choice for Global IT Services with a strategic vision of growing the business to $1 billion dollars in revenue. We are seeking a Client Partner (CP) to lead and manage end-to-end relationships across our most strategic enterprise accounts. Including global brands, with a focus on both direct and indirect channel engagements. As a Client Partner, you will act as the primary senior contact for your assigned accounts, with full accountability for the relationship, growth strategy, and client satisfaction. You'll work cross-functionally across sales, delivery, and solution teams to ensure we are delivering exceptional value to our clients while driving long-term revenue growth. This is a senior-level opportunity requiring commercial acumen, strategic thinking, and strong stakeholder management. Responsibilities Own and manage the full client relationship for assigned strategic accounts. Act as the senior escalation point and trusted advisor to client stakeholders, including C-level decision-makers. Develop and execute comprehensive account plans to drive growth and maximize client value. Lead customer engagement strategies, including proposal development, contract negotiations, and renewals. Identify and pursue opportunities to expand services across existing accounts, including cross-sell and up-sell initiatives. Coordinate across internal teams (sales, delivery, pre-sales, and marketing) to ensure smooth execution and delivery. Report on account performance, forecasting, pipeline, and growth initiatives to the Sales Director. Represent the voice of the customer internally to influence service development and innovation. Drive executive business reviews (QBRs) and ensure customer success metrics are achieved. Contribute to overall sales strategy and best practices for managing large, complex accounts. Qualifications Proven experience managing large enterprise accounts in IT services, consulting, or technology sectors. Strong understanding of direct and indirect sales channels and how to maximize performance across both. Demonstrated success in driving account growth, customer satisfaction, and long-term retention. Commercially minded with the ability to negotiate, influence, and deliver strategic value. Exceptional stakeholder management skills and ability to operate at senior/executive levels. Strong presentation and communication abilities; able to synthesize complex topics for a broad audience. Desirable Attributes Strategic thinker with a hands-on, delivery-focused approach. Ability to build credibility quickly with both internal teams and external clients. Comfortable navigating matrixed environments and collaborating across functions. Motivated by growth, with a focus on outcomes and client success. Familiarity with global enterprise accounts, especially in sectors such as automotive, professional services, and industrial technology. Why Join Us? This is an opportunity to join a growing, fast-paced company during an exciting phase of expansion. You will have the autonomy to shape your accounts, influence strategic decisions, and be part of a high-impact team delivering cutting-edge IT service solutions to global clients.
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €162,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Aug 05, 2025
Full time
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €162,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality Principal Customer Success Manager page is loaded Principal Customer Success Manager Apply remote type Flex locations United Kingdom, London time type Full Time posted on Posted Yesterday job requisition id JR- Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Workday CLM Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Workday CLM, formerly known as Evisort is a CLM solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! About the Role As a Principal Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday CLM investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover additional adoption opportunities. Responsibilities: Focused on high-touch, curated experiences for our most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey Acting as a strategic partner/ advisor with insights into customer's legal and procurement organizational and business objectives and driving product adoption by aligning features and functionality with customers' overall business needs Develop and maintain strategic success plans that align with the customers' business objectives and/or company goals. Collaborate with the customer to set clear, measurable goals and KPI's that drive mutual success. Ability to understand and identify services and offerings and how they help meet customer's objectives leading to upsell opportunities Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities. Acting as a liaison between product management and the customer with a focus on communicating the product's roadmap and how this will influence customer activities. Collaborating cross functionally with account team members to create a seamless & optimal customer experience. Creating customer champions and advocacy. About You Basic Qualifications 7+ years in a customer facing services role, consulting, and/or engagement management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers. 7+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. 5+ years Contracts Management experience required 5+ years experience in legal, legal operations, commercial contracting, or Contract Lifecycle Management (CLM) Bachelor degree or equivalent work experience Other Qualifications Consistent track record to collaborate and build positive relationships with customers including the executive level. Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Empathetic, positive attitude with a desire to help our customers reach their goals Highly organized and customer intuitive Ability to travel up to 15% Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Aug 05, 2025
Full time
1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality Principal Customer Success Manager page is loaded Principal Customer Success Manager Apply remote type Flex locations United Kingdom, London time type Full Time posted on Posted Yesterday job requisition id JR- Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Workday CLM Customer Success team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Workday CLM, formerly known as Evisort is a CLM solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! About the Role As a Principal Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Workday CLM investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover additional adoption opportunities. Responsibilities: Focused on high-touch, curated experiences for our most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey Acting as a strategic partner/ advisor with insights into customer's legal and procurement organizational and business objectives and driving product adoption by aligning features and functionality with customers' overall business needs Develop and maintain strategic success plans that align with the customers' business objectives and/or company goals. Collaborate with the customer to set clear, measurable goals and KPI's that drive mutual success. Ability to understand and identify services and offerings and how they help meet customer's objectives leading to upsell opportunities Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities. Acting as a liaison between product management and the customer with a focus on communicating the product's roadmap and how this will influence customer activities. Collaborating cross functionally with account team members to create a seamless & optimal customer experience. Creating customer champions and advocacy. About You Basic Qualifications 7+ years in a customer facing services role, consulting, and/or engagement management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers. 7+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. 5+ years Contracts Management experience required 5+ years experience in legal, legal operations, commercial contracting, or Contract Lifecycle Management (CLM) Bachelor degree or equivalent work experience Other Qualifications Consistent track record to collaborate and build positive relationships with customers including the executive level. Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Empathetic, positive attitude with a desire to help our customers reach their goals Highly organized and customer intuitive Ability to travel up to 15% Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage / adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement Actively participate in regular calls with key partners including Issuers, TMC's and Platform providers, ensuring any onboarding delays are dealt with quickly and efficiently. Risk Management Identify potential risks and issues early in the customer lifecycle and support the wider team to develop effective mitigation strategies ensuring successful customer outcomes. Sales Pipeline Awareness Regular communication with internal commercial relationship managers to gain updates on incoming pipelines of accounts to ensure departmental readiness. Documentation Maintain Customer Success process documentation and collaborate internally. Support with the Creation of new documentation and FAQs Ensure existing documentation is maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement Suggestions Make recommendations for improvements to processes and software using the AhA Ideas portal.
Aug 05, 2025
Full time
The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage / adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement Actively participate in regular calls with key partners including Issuers, TMC's and Platform providers, ensuring any onboarding delays are dealt with quickly and efficiently. Risk Management Identify potential risks and issues early in the customer lifecycle and support the wider team to develop effective mitigation strategies ensuring successful customer outcomes. Sales Pipeline Awareness Regular communication with internal commercial relationship managers to gain updates on incoming pipelines of accounts to ensure departmental readiness. Documentation Maintain Customer Success process documentation and collaborate internally. Support with the Creation of new documentation and FAQs Ensure existing documentation is maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement Suggestions Make recommendations for improvements to processes and software using the AhA Ideas portal.
Sales Manager Leicester £35,000 - £40,0000 Bonus Are you a people-first sales leader who thrives on coaching teams and driving commercial success? We are searching for an experienced sales leader to join a growing, forward-thinking business. You will be responsible for managing a small team of inbound and outbound Sales Advisors, with the autonomy to lead, motivate, and shape performance your way. Your Responsibilities: Lead, coach, and manage a small B2B sales team (inbound & outbound) Hold regular 1:1s and development reviews to drive performance Oversee outbound campaigns (account activation, follow-ups, re-engagement) Manage inbound opportunities and ensure high conversion & retention Jump in on key calls or overflow during peak times Track KPIs, reporting, and team performance analytics Collaborate with leadership to develop and execute sales strategy What We re Looking For: Minimum 2 years experience in a B2B sales leadership or supervisor role Proven track record in coaching, motivating, and hitting team targets Experience across both inbound and outbound B2B sales Strong communication, time management, and leadership skills Confident working in a fast-paced, performance-driven culture Familiarity with CRM tools (Salesforce or similar preferred) What s in It for You: Flexible hybrid working Enhanced holiday Private health insurance Enhanced pension, sick pay, maternity & paternity leave Generous bonus structure Supportive, collaborative culture with strong leadership backing Cool, modern office Real opportunity to put your stamp on the team s direction and success If you re a motivational leader with a passion for team development and delivering results we d love to hear from you. Apply now or contact Employal for a confidential chat.
Aug 04, 2025
Full time
Sales Manager Leicester £35,000 - £40,0000 Bonus Are you a people-first sales leader who thrives on coaching teams and driving commercial success? We are searching for an experienced sales leader to join a growing, forward-thinking business. You will be responsible for managing a small team of inbound and outbound Sales Advisors, with the autonomy to lead, motivate, and shape performance your way. Your Responsibilities: Lead, coach, and manage a small B2B sales team (inbound & outbound) Hold regular 1:1s and development reviews to drive performance Oversee outbound campaigns (account activation, follow-ups, re-engagement) Manage inbound opportunities and ensure high conversion & retention Jump in on key calls or overflow during peak times Track KPIs, reporting, and team performance analytics Collaborate with leadership to develop and execute sales strategy What We re Looking For: Minimum 2 years experience in a B2B sales leadership or supervisor role Proven track record in coaching, motivating, and hitting team targets Experience across both inbound and outbound B2B sales Strong communication, time management, and leadership skills Confident working in a fast-paced, performance-driven culture Familiarity with CRM tools (Salesforce or similar preferred) What s in It for You: Flexible hybrid working Enhanced holiday Private health insurance Enhanced pension, sick pay, maternity & paternity leave Generous bonus structure Supportive, collaborative culture with strong leadership backing Cool, modern office Real opportunity to put your stamp on the team s direction and success If you re a motivational leader with a passion for team development and delivering results we d love to hear from you. Apply now or contact Employal for a confidential chat.
Salary: 32k (plus bonus) Location: Cardiff Duration: Perm Hours: Monday Friday 09.00 - 17.00 with Benefits: Monthly sales bonus, training and development, 22 days annual holiday allowance plus bank holidays, and long-term career prospects with a large national business. Our client is a market leader in the design, manufacture and sale of trailers, trailer parts and all associated towing accessories/services. This nationwide automotive Trailer and Towbar company are currently recruiting for an experienced and professional Branch Sales Manager for their Cardiff Branch. This is an excellent opportunity to progress your career with an established company who have 23 stores and hundreds of stockists across the UK & Ireland. Purpose of Role: You will have overall responsibility for the daily operation/motivation of the Branch and team, ensuring an excellent level of customer service is achieved by all members of staff. The Branch consists of the Manager, 1 Sales & Service Advisor and 1 Towbar & Service Technician. To be responsible for maximizing branch/external sales and margin ensuring targets are achieved ensuring policies/procedures are followed. Key Responsibilities: Overall responsibility for the daily operation/motivation of the Branch and team, ensuring an excellent level of customer service is achieved by all members of staff at all times. Actively visit businesses to ensure retention of existing and to acquire new Customers. To actively sell (face to face and over the telephone) and promote trailers/parts/associated equipment/services. To gain market penetration of the company brand gaining new customers and retaining existing customers. To control the stock of parts and finished trailers, within the agreed stocking/budgetary guidelines. To ensure systems are in place and followed regarding maintaining stock inventory on the computer. To ensure the Branch is kept clean, tidy and well-presented and stocked including parts, trailers, leaflets. To become familiar with all the products supplied by the company and to gain area penetration of these products by personal contact, telephone calls and promotions utilizing other members of staff where necessary. To maintain a customer record system detailing sales, enquiries, follow-ups and general prospects. To be present at and accurately control stocktaking as determined by the Company ensuring all staff participate as required. To be the primary key holder for the Branch and respond to alarm call outs where necessary. To perform any other duties deemed reasonable on request. Requirements: Previous experience in the trailer/motor trade/hire industry whose skills will be transferrable into this business. Experience working at a supervisory/managerial level essential. Experience in a similar Automotive role would be highly advantageous. Strong retail sales/customer service experience essential Full, current driving and towing licence. To be trained and drive a Fork-Lift Truck where necessary. To Apply: This is a fantastic opportunity offering long term career prospects with a large national business. To apply please send your up-to-date CV to Totec today, alternatively give our team a call for more details. Urgent vacancy, looking to interview immediately. Motor Trade / Automotive Vacancies / Sales / Supervisor / Trade Counter / Retail Management / Customer Facing / Parts Manager / Hire Industry
Aug 01, 2025
Full time
Salary: 32k (plus bonus) Location: Cardiff Duration: Perm Hours: Monday Friday 09.00 - 17.00 with Benefits: Monthly sales bonus, training and development, 22 days annual holiday allowance plus bank holidays, and long-term career prospects with a large national business. Our client is a market leader in the design, manufacture and sale of trailers, trailer parts and all associated towing accessories/services. This nationwide automotive Trailer and Towbar company are currently recruiting for an experienced and professional Branch Sales Manager for their Cardiff Branch. This is an excellent opportunity to progress your career with an established company who have 23 stores and hundreds of stockists across the UK & Ireland. Purpose of Role: You will have overall responsibility for the daily operation/motivation of the Branch and team, ensuring an excellent level of customer service is achieved by all members of staff. The Branch consists of the Manager, 1 Sales & Service Advisor and 1 Towbar & Service Technician. To be responsible for maximizing branch/external sales and margin ensuring targets are achieved ensuring policies/procedures are followed. Key Responsibilities: Overall responsibility for the daily operation/motivation of the Branch and team, ensuring an excellent level of customer service is achieved by all members of staff at all times. Actively visit businesses to ensure retention of existing and to acquire new Customers. To actively sell (face to face and over the telephone) and promote trailers/parts/associated equipment/services. To gain market penetration of the company brand gaining new customers and retaining existing customers. To control the stock of parts and finished trailers, within the agreed stocking/budgetary guidelines. To ensure systems are in place and followed regarding maintaining stock inventory on the computer. To ensure the Branch is kept clean, tidy and well-presented and stocked including parts, trailers, leaflets. To become familiar with all the products supplied by the company and to gain area penetration of these products by personal contact, telephone calls and promotions utilizing other members of staff where necessary. To maintain a customer record system detailing sales, enquiries, follow-ups and general prospects. To be present at and accurately control stocktaking as determined by the Company ensuring all staff participate as required. To be the primary key holder for the Branch and respond to alarm call outs where necessary. To perform any other duties deemed reasonable on request. Requirements: Previous experience in the trailer/motor trade/hire industry whose skills will be transferrable into this business. Experience working at a supervisory/managerial level essential. Experience in a similar Automotive role would be highly advantageous. Strong retail sales/customer service experience essential Full, current driving and towing licence. To be trained and drive a Fork-Lift Truck where necessary. To Apply: This is a fantastic opportunity offering long term career prospects with a large national business. To apply please send your up-to-date CV to Totec today, alternatively give our team a call for more details. Urgent vacancy, looking to interview immediately. Motor Trade / Automotive Vacancies / Sales / Supervisor / Trade Counter / Retail Management / Customer Facing / Parts Manager / Hire Industry
Membership Support Advisor, Comber/Newtownards, £14.35, immediate start Your new company A large Public Sector Organisation is recruiting for a temporary membership advisor for an immediate start, this role will be based across two locations. Your new role As a Membership advisor you will be responsible for increasing membership sales and ensuring member retention within the centre. Your role will involve generating leads and following up on them through various channels, including email, phone, and face-to-face engagement with both current and potential members. You will handle day-to-day membership queries and issues, demonstrating the ability to work independently and use your initiative when necessary. Additionally, you will produce detailed reports using the booking and membership system, and liaise with the marketing team to coordinate promotions and other business activities. What you'll need to succeed Minimum 1 year's previous membership sales experienceIdeally a background in a fitness or leisure environment Previous experience of using a booking/membership management system What you'll get in return £14.35 per hour12 weeks initially with possible extensionBased across two sites Comber (4 days) and Ards (1 day)Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Aug 01, 2025
Seasonal
Membership Support Advisor, Comber/Newtownards, £14.35, immediate start Your new company A large Public Sector Organisation is recruiting for a temporary membership advisor for an immediate start, this role will be based across two locations. Your new role As a Membership advisor you will be responsible for increasing membership sales and ensuring member retention within the centre. Your role will involve generating leads and following up on them through various channels, including email, phone, and face-to-face engagement with both current and potential members. You will handle day-to-day membership queries and issues, demonstrating the ability to work independently and use your initiative when necessary. Additionally, you will produce detailed reports using the booking and membership system, and liaise with the marketing team to coordinate promotions and other business activities. What you'll need to succeed Minimum 1 year's previous membership sales experienceIdeally a background in a fitness or leisure environment Previous experience of using a booking/membership management system What you'll get in return £14.35 per hour12 weeks initially with possible extensionBased across two sites Comber (4 days) and Ards (1 day)Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
