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Accounting and Reporting Manager Location: Lincoln Salary: c£45,000 per annum Benjamin Edwards is recruiting for an Accounting and Reporting Manager for a high growth and successful business who strive to be industry leaders. As Accounting and Reporting Manager, you will be responsible for working with the Financial Controller to oversee the financial reporting process of the company, ensuring accura click apply for full job details

Many people are talking about quantum computing. The opportunity it presents is huge, not just here at OQC but for the wider world. With so much happening - and so much potential - we've decided to split the duties of our COO and CFO, by adding a dedicated Chief Operating Officer to our Executive team. And owning everything from Program Management to Engineering Operations, from IT services to HR and from H&S to Supply Chain. But not Finance, we've got that covered. You're already a proven senior operations executive with a track record of making things run seamlessly across these key 'back office' functions. You've done this in a deeply scientific/technical and commercial environment - where the work is complex and world-leading - and you've ensured those experts can focus fully on what they do best. You bring international experience too, having successfully built and scaled operations globally. And what sets you apart is your reputation of making support processes simple and frictionless. As a member of our growing Executive Team - and reporting to our CEO - your responsibilities will include: Ensuring operational functions align with business objectives, supporting and driving our growth in line with fundraising plans and international expansion Driving our internal IT strategy and roadmap, delivering improvements that simplify how we work, strengthen security and optimise future investment Overseeing global IT systems and infrastructure across the UK, USA, Europe and Japan, ensuring compliance, operational efficiency and robustness across our technology stack and underlying processes Setting the strategic approach to supply chain and procurement including vendor selection, contract negotiation, supplier management, international shipping compliance and stock management, empowering partnership with our technical teams Leading the HR function at a strategic level, developing global talent strategies, performance management systems, levelling frameworks, compensation and benefits, employee relations, learning and development and policies Providing strategic leadership for the deployment of our quantum hardware including overall planning, site readiness, installation, risk mitigation, quality standards, budgets and global expansion timelines are met Agreeing and overseeing the strategy for prototyping and design services, ensuring the delivery of a robust, high-value engineering function that accelerates output and efficiency across the quantum engineering teams Acting as the executive voice for Program Management, ensuring effective delivery of cross-functional and technical projects and holding teams accountable for their execution Providing strategic direction for Facilities operations including office management, site maintenance, landlord relationships, physical security, H&S compliance and new locations globally Implementing and maintaining internal controls to manage risk and ensure compliance with UK and international regulations, particularly around IT security, data protection and workplace standards Ensuring accurate and timely reporting across operations, aligning key KPIs with business objectives and strategic goals You'll be joining a C-suite team of a CEO, CTO, CSO, CFO, CLO and you. Your current team includes a Director of Engineering Operations, Heads of IT, Supply Chain, People, Faciities Manager and a temporary PMO lead. To be successful you'll need executive experience and ideally across all those functions - both strategically and hands-on - we know that's a big ask though. So, if you're missing one or two areas but can show genuine interest and the drive to grow into them, that could work. If you're currently a CFO or CFOO, we'd expect you to fully step away from Finance. That's firmly with our CFO, as there's more than enough to lead on the Operations side, especially with the scale of our ambition. You'd need to want to step away, and we get it that might mean it's not a role for you. Finally, our first European foothold is in Spain, so if you're a Spanish speaker or you've worked there that'd be a big plus. If the scale of the opportunity and our ambition - and to help shape that excites you - then we'd be delighted to hear from you

VC & Startup Partnerships Manager - UKI, Nordics & MENA page is loaded VC & Startup Partnerships Manager - UKI, Nordics & MENA Apply remote type In Office locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R30673 Job Description Location: London, United Kingdom Department: Product, Field and Partner Marketing: Global Startups Business Reports to: Sr. Manager, Regional Lead - EMEA About Zendesk for Startups Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 100,000 customer accounts globally, and we've been working with the world's most disruptive startups since their early stages, like Slack, Uber, Instacart, Coinbase, Nubank, Lime, and Deliveroo. About the Role As a VC & Startup Partnerships Manager , you will drive the adoption of Zendesk among startups in the UKI, Nordics, and MENA region by building and nurturing strategic partnerships with venture capitalists (VCs), accelerators, government bodies, service providers and ecosystem partners. You will lead partner onboarding, sponsorships, co-marketing efforts, and enablement initiatives, while closely collaborating with sales and marketing teams to deliver effective sell-to and sell-with motions alongside VC and investor partners. In this role, you will evangelize Zendesk within the startup ecosystem, actively drive program applications, connect startups with our sales organization, and execute regional events and initiatives to strengthen our presence. By developing insight-driven narratives and managing ongoing partner communications and reporting, you'll help accelerate startup success and ensure strong alignment with both regional and global programs. The ideal candidate is a skilled relationship builder, capable of engaging with both founders and VC partners, navigating Zendesk's internal teams, and serving as a strong advocate for our customers and partners. Responsibilities: Build and nurture partner ecosystems : Recruit, activate, and grow relationships with regional partners including venture capital firms, accelerators, government entities, and service providers-serving as Zendesk's key representative across the UKI, Nordics & MENA region. Drive sponsorship & co-marketing initiatives : Secure, manage, and maximize partner sponsorships, joint marketing efforts, and engagement programs to amplify Zendesk's impact and presence in the startup ecosystem. Partner enablement & joint go-to-marke t: Equip VCs and partners with tools, training, and resources to advocate for Zendesk within their portfolios. Collaborate with VCs and Zendesk sales teams on joint outreach, co-selling, and introductions to accelerate startup adoption and revenue growth in the region. Own startup adoption and engagement : Generate startup signups and awareness through impactful partnership activities, educational resources, events, and tailored value-add initiatives for founders and their communities. Lifecycle management : Oversee and support founders throughout the program lifecycle-from initial application and onboarding to program graduation-answering queries, facilitating enablement, and connecting founders into the broader startup community. Operational excellence : Continuously track and report regional partner metrics, application flows (partner-sourced vs. organic), and program performance to both regional and global teams for initiative alignment. Produce quarterly reports and insight-driven, partner-facing narratives that showcase the value and impact of the Zendesk for Startups program to VC/investor partners. Ecosystem evangelism : Represent Zendesk at third-party events, conferences, and ecosystem gatherings through speaking engagements, demos, and sponsorships, establishing Zendesk as a leading ally for startups. Regional strategy & internal collaboration : Help shape the growth strategy for the Startups team in the region, and coordinate with cross-functional Zendesk teams-leveraging internal resources to ensure effective regional execution and alignment with global objectives. Requirements: Based in London, United Kingdom. 6+ years of relevant experience in partnerships within the startup, venture, or technology ecosystems, experience in a customer or partner-facing role, with a track record of top performance. Immersed in the regional startup ecosystem with an understanding of key players and emerging trends within the region. Demonstrated analytical skills, particularly the ability to measure program impact/success. Strong networking and relationship management skills. Ability to manage multiple stakeholders and drive joint programs. Superior verbal and written communication skills in English Availability to travel Nice to haves : Fluency in Hebrew, Arabic or French is a plus. Experience as a founder, at an accelerator or in venture capital. Subject matter expertise on managing customer support and/or sales teams. Hands-on experience with Zendesk products, CRM tools (Salesforce, Airtable), or startup-focused GTM motions. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. More meaningful moments. Fewer Zoom calls. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ " email addresses. If you encounter suspicious messages, do not respond and report them to

Service Delivery Manager - Pod Lead, Charles River Development, Vice President page is loaded Service Delivery Manager - Pod Lead, Charles River Development, Vice President Apply locations London, England time type Full time posted on Posted Yesterday time left to apply End Date: October 5, 2025 (30+ days left to apply) job requisition id R-776379 Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. The Pod lead enhances long-term relationships with our customers through daily control of, and continuous review and improvement of our Operations and Support processes. Role and Responsibilities This new role has been established to support the growth and complexity of our business. This is a critical role to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD's Operations functions with specific reference to key strategic clients. The Pod Lead will work with Global and Regional Heads of Delivery, assure that operational control gates governing Project release into the Live environments are observed and escalate risks to the steering group and if necessary, executive management layer. The role will also work alongside the On-Boarding and Upgrade teams, Client Management and Global Operations Centre to ensure that our process is being followed, measured and clients are managed through all aspects of their lifecycle with Charles River. This role will take responsibility for identifying opportunities for process improvement based on data and enhance reporting of the operations both internally and to senior client teams. This role works closely with the Global Operations Centre (GOC) to ensure availability of the Charles River IMS Platform and associated support services. Ensure Batch reporting for end-to-end daily reporting Focus on Responsibility for definition and monitoring and analysis of KPI. Identifying Improvements based on this data. SaaS Deployments. Various Available modules and general understanding of each of them. Data Platform and Services. Product Integration. Batch Processes. Start of day readiness. Support planning, priorities and issue management across the organistion End to end ownership and accountability of managing client environments Ownership of change management communications Operations Channel into Exec Management Daily updates. Escalation target for Operations and other delivery groups. Business Recovery Management Mobilisation of Major incident process from a CRD perspective. Take lead and drive on priority incidents for key clients. Process Improvement Identify Chronic issues. Recommend and collate ideas for improvement. Build business cases and drive for Recommendations to Actions Data Analysis Build and analyse reports to be shared with internal and external stakeholders Responsibility for support case hygiene and improving response and resolution time Provide guidance and oversight to Incident Management Ensure follow ups to major Incident management. Be a key point of contact for Incident Review and Management General Requirements Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred. Experience in Services / SaaS environment with a focus on Service Management Demonstrate leveraging a strong analytical mindset to generate Management Information using ServiceNow and SalesForce Experience in leading high performing technical teams and ability to motivate staff in high pressure environments. Demonstrable history of identifying and delivering process improvement, including exceptional prioritisation skills. Proven ability to partner with various internal departments to deliver superior customer service. Have an established successful Client Management and Support record of accomplishment. Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc. Demonstrated ability to face up to client C-Level management, using a hands-on approach, in major and medium sized corporations. Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging, and web services a plus. Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables. Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills. Qualifications Bachelor's Degree from a university or college in Business Management, Economics, Finance, Computer Science, Engineering or the like. About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. Similar Jobs (2) Client Success Representative, Charles River Development, Vice President locations London, England time type Full time posted on Posted 30+ Days Ago time left to apply End Date: October 5, 2025 (30+ days left to apply) Service Delivery Manager - Pod Lead, Charles River Development, Vice President locations London, England time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 2, 2025 (30+ days left to apply) About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .

Business and communications strategies, organisational growth and internal culture. BD 1500 - BD 2500 Job Responsibilities Act as the primary point of contact between the client and internal teams. Understand client objectives and ensure delivery of projects on time and within scope. Coordinate with creative, strategy, and production teams to execute campaigns effectively. Prepare and present reports, proposals, and performance reviews. Manage client expectations, provide strategic input, and foster long-term relationships. Identify opportunities for account growth and upsell services. Job Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Proven experience in client servicing or account management (1-3 years for Executive, 4+ years for Manager roles). Strong project management and multitasking skills. Excellent verbal and written communication. Confidence in handling multiple stakeholders and fast-paced deadlines. Skill & Experience Experience working with cross-functional teams (design, digital, production). Proficient in tools like Microsoft Office, Google Workspace, and project management platforms (e.g., Asana, Trello). Knowledge of digital marketing, branding, or advertising is a plus. Strong presentation and negotiation skills. Ability to remain calm under pressure and solution-oriented. Job Details Client Servicing Executive / Manager Job Responsibilities Act as the primary point of contact between the client and internal teams. Understand client objectives and ensure delivery of projects on time and within scope. Coordinate with creative, strategy, and production teams to execute campaigns effectively. Prepare and present reports, proposals, and performance reviews. Manage client expectations, provide strategic input, and foster long-term relationships. Identify opportunities for account growth and upsell services. Job Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Proven experience in client servicing or account management (1-3 years for Executive, 4+ years for Manager roles). Strong project management and multitasking skills. Excellent verbal and written communication. Confidence in handling multiple stakeholders and fast-paced deadlines. Skill & Experience Experience working with cross-functional teams (design, digital, production). Proficient in tools like Microsoft Office, Google Workspace, and project management platforms (e.g., Asana, Trello). Knowledge of digital marketing, branding, or advertising is a plus. Strong presentation and negotiation skills. Ability to remain calm under pressure and solution-oriented. Appy Now (Only pdf, doc, docx files are allowed.) Job Overviews Location: Job Title: Hours: 50h / week Rate: BD15 - BD25 / hour BD 1500 - BD 2500 Related Job There many variations of passages available but the majority have suffered alteration in that that injected humour.

Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted 2 Days Ago job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best-in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. In this pivotal role, you'll act as both a coach and mentor to your team and a trusted advisor to our customers - driving adoption, reducing churn, and delivering measurable outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented Customer Success Managers to consistently deliver an exceptional customer experience. Customer First Mindset: Ensure your team drives product adoption, value realization, and measurable customer outcomes. Strategic Execution: Define and execute strategies, objectives, and KPIs that fuel customer retention, growth, and satisfaction. Proactive Risk Management: Identify and manage key risks, ensuring early mitigation to protect and grow ARR. Cross-Functional Collaboration: Work closely with Sales, Professional Services, and Support to ensure customers achieve the best possible experience. Global Impact: Partner with Customer Success leaders across EMEA, North America, South Africa, and Australia to refine processes, playbooks, and best practices. What You'll Bring 7-8 years' experience in Customer Success or Account Management within a SaaS or technology environment 2-3 years of people management experience in a SaaS company Proven track record in driving customer satisfaction, retention, and revenue growth Strong cross-functional collaboration skills, with the ability to engage with technical teams, C-level executives, legal, and compliance stakeholders Strategic mindset, able to partner with business leaders to influence NRR and D&C outcomes Cybersecurity SaaS or SaaS company experience preferred Familiarity with Salesforce, Gainsight, or other Customer Success tools Why Join Mimecast? Be part of a globally diverse Customer Success organization of 100+ professionals spanning North America, EMEA, South Africa, and Australia. Work for a company consistently recognized as a leader in cybersecurity and human risk management. Help shape how we take a good Customer Success function and make it great - through innovation, collaboration, and a customer-first mindset. Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Ready to Make an Impact? If you're passionate about driving customer success at scale and developing high-performing teams that deliver exceptional value, apply now and be part of our journey to redefine Customer Excellence at Mimecast! The base salary range for this position is £56,000- £84,000 + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. Similar Jobs (1) Customer Success Manager locations Great Britain - London time type Full time posted on Posted 2 Days Ago We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

Senior/Associate Cost Manager - Utilities London (with hybrid working) £80-120k Fantastic opportunity for an experienced cost professional to join a leading international consultancy in a senior role. This role presents an excellent opportunity for an experienced Senior Cost Manager or Associate with utilities experience (electrical / power utilities a preference) to take responsibility for a variety of projects, acting as main client contact, while providing support to the existing team. The successful candidate will join an established Cost Management offering as they continue their growth within a broad portfolio of real estate, digital and technical environments across EMEA. The role will suit someone who has delivered a range of utility infrastructure projects and offers an excellent platform to progress, with a very supportive and robust career development structure. The ideal candidate will demonstrate a positive proactive approach to the role and will be committed to delivering customer service excellence with good commercial results. Minimum Requirements: Degree qualified in Quantity Surveying or similar technical discipline. Strong technical delivery experience. Membership of a relevant professional body. Ability to successfully manage complex projects in a proactive and diligent manner. Strong feasibility and cost planning experience. Experience of providing procurement advice, tender documentation, and post contract services. Client facing, ensuring a high standard of technical delivery. Able to build long-term relationships. Previously employed by a consultancy or end user client. Stakeholder management with a clear focus on developing client accounts. A track record of working with teams and managing projects by prioritising workloads and delivering deadlines. A team player, outgoing, flexible, and career focussed. Please get in touch for further information -

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What will I be doing? As a Senior Product Manager on the marketing website team, you will bring Intercom's brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters. Our ideal candidate is a 'doer'. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You'll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you'll join, to deliver visually stunning, innovative pages that elevate our marketing efforts. Key responsibilities include: Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships-make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Collaborating and influencing across functions-build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You'll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. What skills do I need? Experience in product management , with a track record of shipping impactful work. Exceptional project management skills -able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. A strong design eye -you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers. Excellent stakeholder management skills -you're a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Attention to detail -from copy to design to functionality, you have high standards and expect the same from those around you. Ability to thrive in a fast-moving environment -you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling -you don't need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select Current Location Select NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? Select Current or most recent company? Have you previously worked for Intercom? Select LinkedIn Profile Website How did you hear about this job? What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select Please email me about future job openings Select

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Customer Success Implementation Manager at Accurx, you'll play a key role in helping NHS organisations and care providers successfully adopt our products, enabling better patient communication and improved care outcomes. You'll lead the delivery and implementation of solutions our customers have procured, providing clear, effective training on both new and existing tools. You'll monitor adoption throughout the contract to ensure our products are fully embedded in clinical workflows, supporting the Implementation team to meet activation targets and deliver every project on time. As the primary contact during implementation, you'll build strong relationships with customers, empowering them to get the most from Accurx's products and ultimately improve patient experiences. The Unique Challenges You'll Solve This isn't just about executing tasks or managing projects. You'll be: Leading programs of work for users to drive recurring usage of procured products where adoption might have fallen below target. Identifying risks and mitigations for process improvement across the team to improve the overall onboarding and product implementation experience. Using data and qualitative customer feedback to overcome challenges to adoption and risk of churn. Consistently striving to improve our overall delivery and user experience when getting started with our product to maintain high adoption and promote contract retention. Putting in place long-term processes and strategies so that the same problems or challenges aren't repeated. Proactively identifying and delivering impactful projects to improve the overall Customer Success function What We're Looking For Customer Relationship Management: You can quickly understand the needs of a customer and are responsive to their asks and/or challenges. You are a strong communicator and able to adjust your style to suit who you are speaking to. You confidently manage customers' objections throughout the Implementation or Training phase. Planning & Project Management: You can manage an onboarding project end to end. You are able to adapt quickly to new challenges and come up with a variety of solutions for customers or internal stakeholders. Communication, Training & Influencing: You understand the needs of a product user so you can adapt training styles. You have a strong understanding of all Accurx products and how to engage users with them. You can confidently demo any product and deliver training to a variety of stakeholders. Risk Management, Problem Solving & Critical Thinking: You can anticipate problems before they arise and quickly resolve them when they do. You are able to identify new opportunities to better deliver training and reach activation targets effectively. Data-Driven Approach: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working. Our Principles in Action Fix healthcare communication: Healthcare systems are struggling; our solution is communication. All our efforts are centered here. We spend time on the frontlines to understand our users and the health system's challenges. Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards and only delivering work we're proud of. Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals. Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first. Move with urgency: We're on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact. Be relentlessly resourceful: .We embrace constraints as they force us to think differently, be creative, and focus. Embrace challenge: We choose constructive conflict over superficial harmony. We have tough conversations to reach the best decisions and hold each other accountable. What We Can Offer £50,000 -£70,000 + the value of £31,500 share options. Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here . Enhanced parental leave policy Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more . Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub . You can also find out more about us on Medium , LinkedIn and Twitter & Instagram . Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer.As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process . Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here . If you'd like to ask questions before you apply please email .

Miro's Cloud Security team plays a critical role in ensuring the security, resilience, and integrity of Miro's platform infrastructure. We are entrusted with protecting both the foundational information assets and the collaborative experiences that enable our global customers to innovate with confidence. Operating as part of the broader Infrastructure organization, the Cloud Security team partners closely with key engineering groups including Networking, Compute, and Observability to embed security deeply across Miro's cloud environment. The team also maintains strong alignment with our peers in the Security organization-such as Application Security and Detection & Response-ensuring a unified and strategic approach to securing our platform. At Miro, we are on a path to achieving an industry-leading security posture. This ambition is reflected in our proactive governance frameworks, robust assurance and certification programs, and a long-term strategy anchored in automation, scalability, and risk-informed decision-making. About the Role Seeking a Senior Cloud Security Engineer to join our Cloud Security team. Your cloud and automation skills, combined with a passion for security, will shape our Cloud security and automation capabilities. Cloud native expertise is essential, given Miro's 100% cloud-based presence, and SaaS industry experience is a strong plus. As a Cloud Security engineer, your primary focus will be to develop and execute strategies for increasing the security of our cloud platform and automate efforts to do this at scale while maintaining high compliance standards. What you'll do Propose, design, implement and maintain cloud and infrastructure-related security controls and solutions Perform security audits of the cloud, infrastructure and data security Perform security reviews (architecture review, design review, code review) of the cloud, containers and infrastructure changes Work closely with DevOps/SRE teams to provide security expertise Build automation to perform security and compliance at scale in the cloud Oversee the monitoring of Cloud security posture, and ensuring vulnerabilities are managed properly while reducing risks in our Cloud configurations What you'll need Experience in a Cloud native environment and automation Experience designing, implementing and managing security capabilities at scale 5+ years AWS, 3+ years IAC (Terraform) and automation (Python) experience (WAF, IAC, SCPs, Secrets Management, Kubernetes) 5-8 years of experience within Cloud Security Experience working within SaaS companies Experience with incident handling and on-call What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.