Implementations Manager

About PRODA

At PRODA () we are building software to unlock the full potential of Real Estate Data no matter the asset class, language or country of origin.

Our solution leverages the latest technologies to automatically capture, standardise and quality check Real Estate data into a single, clean source of truth. The goal is to empower real estate professionals to quickly gain actionable insights from their data and to enable the effective use of software.

Despite being the biggest asset class in the world, the commercial real estate industry relies on excel & PDF "Rent Roll" documents as the primary means of exchanging data. These files are frequently inconsistent, inaccurate, and inaccessible, posing challenges for real estate professionals. Through automated data capture, standardisation, and analysis, PRODA can:

• Build repositories of clean, standardised data
• Increase process efficiency, through faster report generation
• Improve data-driven decision making, by ensuring the accuracy of input data

Furthermore, PRODA easily integrates with existing systems, to ensure consistent dataflow through the whole organisation.

Founded in 2017 by Charles and Peter, two former Real Estate Finance Investment professionals, PRODA is now 70 people strong, and is looking to expand further in 2025.

PRODA has a strong globally recognised client base with an even better sales pipeline. We are looking for you to join us on our exciting journey delivering best-in-class software to the Commercial Real Estate market globally.

Role Summary

As an Implementation Manager at PRODA, you will play a crucial role in ensuring the successful deployment of our technology solutions to our clients. You will collaborate closely with clients, internal teams, and third-party partners to manage the end-to-end implementation process, from initial project planning through to launch.

Responsibilities

• Work cross-functionally across internal teams to ensure consistent client experience throughout the implementation process
• Collaborate the client to confirm goals driving their partnership with PRODA and ensure the delivery of them
• Own the successful implementation of each client's new or expansion projects, owning the end to end experience and serving as the main point of contact throughout the process
• Use a lens for long-term client success and data accuracy and completeness within PRODA
• Facilitate change management for business processes that will be managed within PRODA after implementation by sharing best practices and coordinating or facilitating trainings
• Be comfortable challenging clients on existing procedures to help them optimize their use of PRODA
• Plan, schedule, and manage project timeline from project kick-off through training to ensure each project is delivered on time
• Maintain detailed project plans to communicate both status internally & externally
• Proactively identify risks or blockers and collaborate with project sponsors and key internal stakeholders if needed to keep the project on target and within scope
• Be comfortable challenging clients on existing processes to help optimize them
• Document implementation details and any client-specific details, and best-practices for reference both internally (for ongoing client support) and externally
• Partner with other teammates to provide support on other ongoing projects as needed
• Regularly provide insights and feedback based on project learnings to the implementation team with a goal of continually improving processes to better serve our customer base

Qualifications

• 2-5 years of experience in a similar role (preferably in Saas B2B tech)
• Bachelor's Degree
• Strong written and verbal communication skills
• Strong ability to prioritize multiple projects simultaneously
• Strong command of multiple stakeholders to lead projects

Working at PRODA

As a rapidly growing SaaS business, life at PRODA is fast-paced and collaborative. Our day-to-day work is solving interesting problems using smart technologies, and we pride ourselves on an environment where we can rapidly develop new skills, learn from each other, and truly see the impact of our work.

We believe that our product is transformative, and we work hard to ensure it reaches its potential. Our team is our greatest asset: we are a close-knit group who pull together to achieve our goals, but we also have fun!