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Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're rapidly scaling our diverse global team and are looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! The Opportunity We are seeking a high-energy and collaborative Enterprise Customer Success Manager for EMEA to act as the strategic interface between our clients, internal engineering, and product teams. This role requires both tactical skills and strategic thinking. The successful candidate will help navigate agile delivery, manage teams and architecture, and guide projects to successful completion. You will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative, global environment to deliver quality software and solutions to our clients. Responsibilities Manage all stages of customer relationships, including implementation, project management, and ongoing support. Build strong client relationships through exceptional service. Deliver insight presentations, including data analysis and interpretation, for clients and their executive teams. Manage key issues and risks effectively. Provide expert knowledge and support to clients through a consultative approach, ensuring successful outcomes. Collaborate with the Client Success team to deliver outstanding support. Engage Solution Engineers and other teams to provide solutions, guide implementations, and facilitate transition into production, fostering account growth. Make impactful, creative decisions. Develop processes to accurately scope enterprise customer requirements. Establish methodologies that deliver continuous results and measure success. Support customers with integration and production issues, leveraging product knowledge and cross-team interactions. Find creative solutions to customer requests to enhance their experience. Requirements Experience leading customer projects in a consulting firm, demonstrating analytical and problem-solving skills. An MBA or relevant Master's degree in business, technology, or engineering is highly preferred. Previous experience in Customer Success within enterprise and/or SaaS environments is a plus. Technical acumen to effectively articulate enterprise capabilities and offerings. Excellent communication skills with the ability to simplify complex issues. Comfort with large data sets and extracting business insights. Ability to navigate ambiguity and adapt in a rapidly evolving business landscape. Strong stakeholder management skills for internal and external stakeholders. Experience working with mobile apps and enterprise services. Knowledge of biometrics or identity software is advantageous. Proven track record of resolving issues collaboratively across functions. Confident relationship builder with customers and internal teams. Curious, eager to learn, and proactive in knowledge sharing. Ability to work efficiently in a fast-paced environment with a sense of urgency. Additional benefits vary by location (e.g., 401k, medical insurance). Incode is committed to diversity and inclusion, welcoming talented individuals from all backgrounds. We will only use your personal information for application, recruitment, and hiring purposes.

This service is set to disconnect automatically after 0 minutes of inactivity. Your session will end in 1 minutes. Click OK to reset the timer to 0 minutes. You have been signed out. This service is set to sign out after 0 minutes of inactivity. Job Description - Lead Client Partner - Vice President - English (HIG022955) Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Lead Client Partner - Vice President - English This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account . The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients' executive teams. The role may manage a sales team in addition to owning a $50M+ portfolio. Responsibilities Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts. Leads account planning and account strategy. Understands the levers that impact P&L and contract or change management to drive improved account performance. Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy. Actively involved in industry associations and forums Owns the P&L for the account (in collaboration with Operations) Develops meaningful internal/external relationships with C-suite leaders across organizations. Drive thought leadership conversations Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly . Responsible for Client Satisfaction and NPS Determines and orchestrates the needed flying formation to support the account Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and "C" level executives. Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO). Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained. Understands how to construct Genpact's Impact Commercial Models that align with client's business drivers and objectives . Understand how to navigate political landscape at client and internally at Genpact Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members. Provide leadership to the team through coaching, mentoring, training, and career development of staff Consults with leadership and HR on sensitive and difficult employee situations and issues Builds meaningful relationships and community within the team through honesty, integrity, and authenticity. Has a clear vision and the ability to communicate the vision to team members. Can organize the flying formation in an effective & efficient manner. Collaborates with the Operations leaders to ensure successful delivery Qualifications we seek in you! Minimum Q ualifications Proven experience handling senior client relationships at Fortune 500 companies Experience leading and closing end-to-end deals of $20M TCV or larger Relevant yea r s of business/segment/industry expertise MBA or advanced degree in related field Strategic consulting expertise or experience Experience working with cultures across the globe Sound financial & commercial business understanding Prior consulting experience Bachelor's degree in business, technology, analytics, or a related field . MBA is preferred. Preferred Q ualifications / Skills Can see futuristic possibilities and translate them into breakthrough strategies. Effectively sees the big picture of the client's business objectives , competitive industry, and can relate to how Genpact can support their most important needs. Clearly links client business strategy to a transformation roadmap both internally and externally. Steps up to address difficult issues, saying what needs to be said and questions the status quo. Is a self-starter who doesn't mind building their own path to succeed and is comfortable taking charge. Drives new CXO conversations to break into new business areas. Can navigate organization, team, and client dynamics to lead effective change. Knows how to uncover the business and personal agendas that drive individuals. Has tolerance for ambiguity, is comfortable with change, and can flex quickly. Relates openly and comfortably with diverse groups of people. Holds self and others accountable for meeting commitments internally and externally. Delivers on commitments, showing others they can be trusted to do what they say they'll do. Takes responsibility for the outcomes of individual actions and decisions, and successfully transforms efforts into results. Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences. Understands the emotion and intentions behind information and decisions. Listens to gain the full meaning of what's being said and makes the other person feel understood. Has ability to manage conflicting priorities between the account, client, and project team. Is viewed to be a trusted advisor both internally and externally with key stakeholders. Has ability to navigate the political landscape and influence decisions. Exhibits speed to outcome and consistently achieves results. Is competitive, hard driving and motivated by delivering value. Can create quick action plans to drive results for the team; understands what moves the needle and what does not. Has an appetite to learn / understand Genpact Sales framework/ways of working (through Genpact's mandatory Sales training & certification process) and a willingness to share best practices and encourage the team to leverage the proven tools, techniques, and methodologies to yield better outcomes . Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career -Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Technical Solutions Architect (Principal) Technical Solutions Architect (Principal) Reporting to: Digital Partner Type: Full-time We're hiring a Principal Technical Solutions Architect to join our growing digital consultancy. You'll work closely with clients and internal teams to define and deliver smart, scalable technical solutions-across web apps, platforms, and integrated systems. This role blends architecture, consulting, and engineering. You'll contribute to discovery, shape solution design, support delivery, and occasionally dive into hands-on development. You won't be doing this alone-this is a collaborative team of designers, strategists and engineers who back each other up and solve things together. What you'll do: Lead technical discovery and solution design with clients. Develop architecture plans and support quoting and proposals. Guide internal teams through implementation-advising, unblocking, and mentoring. Occasionally roll up your sleeves and get hands-on when needed. You should have: Strong experience in technical architecture or senior engineering roles (agency/consultancy preferred). Deep knowledge of modern web technologies: Laravel, PHP API-first and headless CMS solutions Excellent communication skills and a commercial mindset. Bonus: experience with eCommerce, SaaS, or platform builds. High-impact role in a growing, ambitious consultancy. Work with a smart, supportive team across varied client challenges. Flexible working, open culture, and opportunities to grow in your own direction.

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Alstom is the UK & Ireland's leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider.Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling. Your future role To manage ongoing requirements across the Class 378 project at the New Cross Gate Depot, ensuring full compliance with all relevant industry standards and contractual obligations. The role focuses on delivering project and program execution efficiently, maximising efficiencies, delivering upon continuous improvement, managing large scale maintenance scopes such as modifications and overhauls and meeting deadlines in alignment with customer and platform expectations. It also emphasises strict adherence to Environmental, Health, and Safety (EHS) requirements. Additionally, the role involves identifying and proposing opportunities for improvement while safeguarding Alstom Transport's legal and contractual interests. All about you Work with the Class 378 Project Manager to align all scopes and deliver / manage scopes from overhaul, modifications and maintenance requirements to implementing facility upgrades. Lead the planning and management of key overhauls throughout the life cycle of the CL378 fleet. Regarding material delivery, resource planning, supplier management (both operationally and commercially) and depot capacity. Support with Alstom good practice requirements such as DFQ process and implement assigned actions. Support in commercial activities such as variation orders - bidding, planning and executing. Mobilize and Demobilize Overhaul / Modifications teams where necessary in line with project lifecycle and vehicle maintenance schedule. Stakeholder management with internal and external customers such as Operator and 3rd party contractors used for maintenance scopes and project improvements / enhancements. Represent Alstom towards Customers and when applicable external stakeholders. Ensure optimal quality of project / program execution across defined projects. Ensure that critical aspects are identified in reviews and proactively / professionally addressed and followed up. Make sure that key project stakeholders are aligned in project /program scopes. EHS - Responsible for the proper implementation of the Alstom policy and Customer / Platform requirements by all stakeholders (internal & external) including suppliers and contractors. Report to senior management, with transparency, the situation of the project / program and its KPIs, during the internal project monthly operating reviews. We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Qualified to HNC / Degree Level (or adequate previous work experience) Project management and Operational management of complex projects. Demonstration of good financial awareness Background knowledge of railway products and system is preferable Experience of train maintenance (hands one, supervision/management) is beneficial Experience of working in a pressured and fast-paced environment Experienced in using problem solving, Continuous Improvement techniques from investigation to resolution Strong Stakeholder Management and negotiation Conflict management and interpersonal skills Team spirit approach and good communication skills Leadership, initiative, and decision minded Experience of management of teams (Managers / Direct and Functional Staff) Proven IT Skills Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! What we offer We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? Equal opportunity statement Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. Job Segment: Project Manager, Facilities, Bank, Banking, Manager, Technology, Operations, Finance, Management Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Select how often (in days) to receive an alert: Global Process Owner, Order to Cash Location: London, ENG, GB, N1C 4AG Brand: RS Group Function: Finance Work Location: Hybrid About RS Group Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience. We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people. Together, we can make great things happen.Aim for amazing and beyond. Reporting to the Functional Executive Committee Member you will be leading and driving one of the prioritised Global Processes (Order to Cash, Source to Pay, Plan to Fulfil) . As the GPO, you will work with senior leaders within Regions and Functions to deliver substantial, complex process improvements, and building capability for our future business to deliver a scalable and profitable business model. Role Purpose To ethically and sustainably improve RS Group performance by delivering substantial process improvements across prioritised processes using recognised improvement methodologies focusing on productivity, cost and customer service improvements; working closely with the global Regional and Functional Commercial Leaders to ensure that we meet RS Group strategic aims. With a focus on executing the key pillar of our strategy around Operational Excellence to achieve our vision to become First Choice The GPO owns the end to end process across a number of different process teams and regional boundaries. With the support of our Technology Function the GPO has the authority to deliver technological and process changes. The role will work closely with all Functional Programme Directors and other GPO's to align on ways of working and opportunities. The role will lead on the standardisation, automation and streamlining of relevant processes to both align with industry best practice and competitive benchmarking. The GPO has ultimate responsibility for the strategic and process performance along with realising its objectives which will be supported and measured by key process indicators Responsibilities Sets and delivers the strategy and main value drivers for the end to end process, contributing to the companies key objectives. To lead engagement with the key stakeholders of the processes to identify areas for improvement that will deliver significant benefits across the value streams. To develop robust plans to prioritise, manage and deploy improvements across value streams and deliver the improvements in a timely manner demonstrating significant benefits. To recommend robust ways of working aligned with Regions & Functions, to execute strategy and build scalable business model To identify and support candidates to build capability in process management and Lean Six Sigma training programmes to our accredited LCS standards. Provide the leadership that inspires all levels of colleagues to drive an end to end mindset across the business Develop the end to end systems strategy for these prioritised processes in partnership with Technology Drive process standardisation, implementation and adoption across the e2e processes to enhance efficiencies, effectiveness and drive standardisation Be the source of best practice and drive improvements in process and solution design and quality Collaborate with other GPOs to ensure end to end integration and consistency and process and systems quality improvements Responsible for defining and monitoring service levels and KPIs, including service reviews and dealing with major service events. Responsible for managing interactions between the Regions & GSBS, acting as a both a point of contact and escalation route for local teams. Works with all the relevant stakeholders, business, talent accounting, legal, business affairs and finance teams to ensure best practice is applied across end to end processes Responsible for influencing and aligning multiple stakeholders to ensure consistent and efficient processes are in place, which are aligned to business needs. How I make a difference in this role You will be the strategic driver in improving the end to end processes demonstrating benefit though improved cost, quality, and service delivery metrics. Working closely with the Regions you will ensure that improvements are prioritised and planned in a robust way so that there is a clear roadmap for improvements and a benefits delivery plan that demonstrates both delivery and robust benefit realisation. You will work flexibly across the value streams being agile in your delivery approach to ensure we realise the improvement benefits at pace. Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modelling. Comprehensive leadership of diverse regional and functional teams and development methodologies underpinned by strong commercial experience Demonstrable experience of policy implementation, best practice and process improvement with evidence of implementing process standardisation and improvements. Ability to simplify and translate complex problems, processes or projects into component parts and to explore them strategically and systematically. Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation. Experience of large ERP systems and associated processes (SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO). Experience and extensive knowledge of business operations in a complex, global business, across multiple areas of finance and outsourced functions. Experience of audit, control and compliance in a global environment. Change management skillset to understand what changes have to be made and how to drive them at every level. Excellent stakeholder management and influencing skills and experience in managing conflicting priorities Excellent written and spoken communication skills and evidence of concise, structured, thought-through communication Cultural sensitivity and significant experience of working in an global environment Have a high level of commercial and business acumen and understand the context of the markets RS operate within .

Want to shape the future of digital public services as the technical visionary at the heart of a delivery team? Role overview We're seeking a Technical Architect to lead and scale a digital delivery team for a major public sector client. You'll partner closely with a Tech Lead to shape the technical direction of upcoming initiatives-from exploring the current landscape to building the team that will deliver future capabilities. This is a role for someone who thrives at the intersection of frontend engineering and high-level strategic planning. Technical requirements: Proven experience as a Technical Architect in large-scale, public sector or government environments Expertise in Node.js and JavaScript, with strong frontend architectural skills Ability to assess and map current technical state, plan future-state architecture, and guide implementation Skilled in collaborating with Tech Leads, Product Owners, and Delivery Managers Experience supporting hiring and scaling development teams Knowledge of common patterns in public sector digital services (e.g., GOV.UK design system, GDS assessments) Strong communication and stakeholder engagement skills Ability to work in hybrid or remote settings (subject to client requirements) About us esynergy is a technology consultancy where we build products, platforms, and services to accelerate value for our clients. We drive measurable impact that is tightly aligned with our clients' business objectives. This means high transparency, metric-driven reporting, incremental handovers, and a focus on building our clients' capabilities. Our delivery teams are small and highly functional, formed by a vetted ecosystem of associates, luminaries, and partners. We choose technologies that are the right fit for our clients' needs and are not opinionated about specific tech stacks and service offerings.

Job Title: Brand Demand Creation Insights Manager Location: 100VE, London ROLE PURPOSE We are seeking a strategic and results-oriented Brand Demand Creation Insights Manager to lead the optimization of social-first brand activations, drive brand influence, and accelerate growth within the dynamic beauty & wellbeing social and Dcommerce landscape. This role will be transformative in elevating brand performance and maximizing media ROI through data-driven insights and innovative strategies. You will be responsible for leading global initiatives, collaborating with cross-functional teams, and establishing best practices to ensure our social-first activations achieve exceptional results. Key responsibilities include: Global Social-First Activation Performance & Optimization: Drive global end-to-end brand social-first activation performance measurement and optimization across Brand Say (BS) and Other Say/Influencer Marketing (OS/IM) initiatives. Content Excellence & Asset Testing: Elevate content quality through rigorous asset testing, identifying key beauty aesthetics that impact brand image. Post-Campaign Analysis & Learning: Curate global learnings from post-campaign analysis to optimize impact on organic brand buzz and social engagement. Insights Automation & AI Implementation: Develop and implement prescriptive AI-generated insights for continuous social-first activation performance optimization. Media Mix & Content Strategy Optimization: Work with Growth Analytics to synthesize learnings, identify optimal media mix, and enhance content strategies for better ROI. Brand-World Building & Influence Growth: Partner with Global CMI and Brand leads to build brand-world presence and grow influence in strategic social communities. On-Retail Marketing Growth Drivers: Identify growth drivers within retail media strategies to enhance performance metrics in the Dcommerce ecosystem. Best Practice Leadership & Collaboration: Lead a best practice sharing program across Business Units to maximize impact of social activation initiatives. Skills and Experience Required Extensive experience in social media marketing, digital analytics, and e-commerce with proven results. Expertise in digital insights & analytics tools. Strong understanding of e-commerce platforms and retail marketing strategies. Experience with AI-driven insights and automation tools is a plus. Proven leadership in global initiatives and cross-functional collaboration. Strong grasp of brand equity measurement and media ROI analysis. Desired Skills: Data analysis and interpretation skills. Strategic thinking and planning abilities. Media mix optimization expertise. Proficiency in AI tools for insights and automation. Excellent cross-departmental collaboration skills. What We Offer We are open to flexible working arrangements and committed to creating an inclusive, family-friendly workplace. We value diversity and provide reasonable adjustments during the application and interview process. For more information, visit our Equity, Diversity & Inclusion page. Location Details Initially based at 100 Victoria Embankment until early 2025, then moving to Kingston Campus post-lease expiry in 2027. We are consulting with staff regarding this transition.