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digital customer experience manager
Blue Octopus Recruitment Ltd
Head of Design Management
Blue Octopus Recruitment Ltd
Our client are looking for an experienced Head of Design Management to lead Design Management within the Essex office. Reporting to the Area Director, you will be responsible for the day-to day management of the Design Management function including line management of Design Managers, resourcing and recruitment, project input within pre-construction and construction phases, design programme development and reporting, compliance with MS processes and standards. This position is office based with the requirement for regular site visits. Through the administering of our client's Design Management processes, you will be managing and co-ordinating safely the overall design process through the RIBA design stages, inputting to bid/work winning, PCSA/Second Stage, SHEQ, operations and commercial reviews. Sustainability and Digital knowledge/capabilities are essential for how our client works as this is built into their business-as-usual approach to design management. You will ensure completion and compliance of design management departmental procedures, be involved with design strategy and approach and ensure adherence to the design brief / scope of service and develop a comprehensive scope of service for the key stages of the project. The successful candidate will oversee design managers and their management/co-ordination of activities for the design team, supply chain and statutory bodies (e.g. Local Authority planners & Building Control/HSE) in line with programme critical dates, and ensure that the design process recognises compliance issues, current legislation, standards and codes of practice. What are they looking for? You may be an existing Principal Design Manager or Senior Design Manager who has previous experience of line management and looking for the next step in your career. This opportunity will include the management of a larger group of team members, and inputting to the evolution of design management within our client's business through the national Design Manager HoDM working group. You will have previous large or medium scale project experience across the RIBA plan of work stages, strong two-stage (PCSA) design and build procurement experience and on-site design management. Previous Tier one main contractor construction knowledge with qualifications to a BA / BSc level and/or membership of relevant professional institute is preferred. Ideally you will have: Significant experience in the main contracting market with experience of working on Education, Healthcare and/or Higher Education sectors upon schemes between £10 and £50million. Network of existing consultant contacts and relationships. Ability to lead a professional team of consultants is important along with strong sustainability knowledge including BREEAM previous project experience across the Bid/Delivery stage. Extensive experience in Pre-construction (PSCA), BIM, embodied carbon calculation, Energy-in-use, is advantageous. Experience presenting to variety of stakeholders/customers in both the work winning environment and also regular reporting process. To thrive in our client's business, you should share their passion for the project at hand and enjoy working in an inclusive and hardworking team environment. Their employees work collectively, encouraging and challenging each other to succeed. Across the business they treat everyone equally and have developed a community where voices are heard, and respected. Benefits Our client strives to support our colleagues to achieve a healthy work-life balance. They understand that many of their people have family and personal responsibilities and so are committed to providing that support with benefits including the following on-top of your salary: Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service Holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance; Sharesave Plan; Incentive Scheme; People Portal for high street discounts; Long Service Wards; Enhanced Family leave About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and themselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives their business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring they create the absolute best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. Our client actively promotes an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment.
Aug 06, 2025
Full time
Our client are looking for an experienced Head of Design Management to lead Design Management within the Essex office. Reporting to the Area Director, you will be responsible for the day-to day management of the Design Management function including line management of Design Managers, resourcing and recruitment, project input within pre-construction and construction phases, design programme development and reporting, compliance with MS processes and standards. This position is office based with the requirement for regular site visits. Through the administering of our client's Design Management processes, you will be managing and co-ordinating safely the overall design process through the RIBA design stages, inputting to bid/work winning, PCSA/Second Stage, SHEQ, operations and commercial reviews. Sustainability and Digital knowledge/capabilities are essential for how our client works as this is built into their business-as-usual approach to design management. You will ensure completion and compliance of design management departmental procedures, be involved with design strategy and approach and ensure adherence to the design brief / scope of service and develop a comprehensive scope of service for the key stages of the project. The successful candidate will oversee design managers and their management/co-ordination of activities for the design team, supply chain and statutory bodies (e.g. Local Authority planners & Building Control/HSE) in line with programme critical dates, and ensure that the design process recognises compliance issues, current legislation, standards and codes of practice. What are they looking for? You may be an existing Principal Design Manager or Senior Design Manager who has previous experience of line management and looking for the next step in your career. This opportunity will include the management of a larger group of team members, and inputting to the evolution of design management within our client's business through the national Design Manager HoDM working group. You will have previous large or medium scale project experience across the RIBA plan of work stages, strong two-stage (PCSA) design and build procurement experience and on-site design management. Previous Tier one main contractor construction knowledge with qualifications to a BA / BSc level and/or membership of relevant professional institute is preferred. Ideally you will have: Significant experience in the main contracting market with experience of working on Education, Healthcare and/or Higher Education sectors upon schemes between £10 and £50million. Network of existing consultant contacts and relationships. Ability to lead a professional team of consultants is important along with strong sustainability knowledge including BREEAM previous project experience across the Bid/Delivery stage. Extensive experience in Pre-construction (PSCA), BIM, embodied carbon calculation, Energy-in-use, is advantageous. Experience presenting to variety of stakeholders/customers in both the work winning environment and also regular reporting process. To thrive in our client's business, you should share their passion for the project at hand and enjoy working in an inclusive and hardworking team environment. Their employees work collectively, encouraging and challenging each other to succeed. Across the business they treat everyone equally and have developed a community where voices are heard, and respected. Benefits Our client strives to support our colleagues to achieve a healthy work-life balance. They understand that many of their people have family and personal responsibilities and so are committed to providing that support with benefits including the following on-top of your salary: Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service Holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance; Sharesave Plan; Incentive Scheme; People Portal for high street discounts; Long Service Wards; Enhanced Family leave About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and themselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives their business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring they create the absolute best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. Our client actively promotes an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment.
Enterprise Customer Success Manager - EMEA
Incode Technologies, Inc.
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're rapidly scaling our diverse global team and are looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! The Opportunity We are seeking a high-energy and collaborative Enterprise Customer Success Manager for EMEA to act as the strategic interface between our clients, internal engineering, and product teams. This role requires both tactical skills and strategic thinking. The successful candidate will help navigate agile delivery, manage teams and architecture, and guide projects to successful completion. You will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative, global environment to deliver quality software and solutions to our clients. Responsibilities Manage all stages of customer relationships, including implementation, project management, and ongoing support. Build strong client relationships through exceptional service. Deliver insight presentations, including data analysis and interpretation, for clients and their executive teams. Manage key issues and risks effectively. Provide expert knowledge and support to clients through a consultative approach, ensuring successful outcomes. Collaborate with the Client Success team to deliver outstanding support. Engage Solution Engineers and other teams to provide solutions, guide implementations, and facilitate transition into production, fostering account growth. Make impactful, creative decisions. Develop processes to accurately scope enterprise customer requirements. Establish methodologies that deliver continuous results and measure success. Support customers with integration and production issues, leveraging product knowledge and cross-team interactions. Find creative solutions to customer requests to enhance their experience. Requirements Experience leading customer projects in a consulting firm, demonstrating analytical and problem-solving skills. An MBA or relevant Master's degree in business, technology, or engineering is highly preferred. Previous experience in Customer Success within enterprise and/or SaaS environments is a plus. Technical acumen to effectively articulate enterprise capabilities and offerings. Excellent communication skills with the ability to simplify complex issues. Comfort with large data sets and extracting business insights. Ability to navigate ambiguity and adapt in a rapidly evolving business landscape. Strong stakeholder management skills for internal and external stakeholders. Experience working with mobile apps and enterprise services. Knowledge of biometrics or identity software is advantageous. Proven track record of resolving issues collaboratively across functions. Confident relationship builder with customers and internal teams. Curious, eager to learn, and proactive in knowledge sharing. Ability to work efficiently in a fast-paced environment with a sense of urgency. Additional benefits vary by location (e.g., 401k, medical insurance). Incode is committed to diversity and inclusion, welcoming talented individuals from all backgrounds. We will only use your personal information for application, recruitment, and hiring purposes.
Aug 06, 2025
Full time
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We're rapidly scaling our diverse global team and are looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! The Opportunity We are seeking a high-energy and collaborative Enterprise Customer Success Manager for EMEA to act as the strategic interface between our clients, internal engineering, and product teams. This role requires both tactical skills and strategic thinking. The successful candidate will help navigate agile delivery, manage teams and architecture, and guide projects to successful completion. You will work closely with Product Managers, Delivery, DevOps, Infrastructure, and Business Operations teams in a highly collaborative, global environment to deliver quality software and solutions to our clients. Responsibilities Manage all stages of customer relationships, including implementation, project management, and ongoing support. Build strong client relationships through exceptional service. Deliver insight presentations, including data analysis and interpretation, for clients and their executive teams. Manage key issues and risks effectively. Provide expert knowledge and support to clients through a consultative approach, ensuring successful outcomes. Collaborate with the Client Success team to deliver outstanding support. Engage Solution Engineers and other teams to provide solutions, guide implementations, and facilitate transition into production, fostering account growth. Make impactful, creative decisions. Develop processes to accurately scope enterprise customer requirements. Establish methodologies that deliver continuous results and measure success. Support customers with integration and production issues, leveraging product knowledge and cross-team interactions. Find creative solutions to customer requests to enhance their experience. Requirements Experience leading customer projects in a consulting firm, demonstrating analytical and problem-solving skills. An MBA or relevant Master's degree in business, technology, or engineering is highly preferred. Previous experience in Customer Success within enterprise and/or SaaS environments is a plus. Technical acumen to effectively articulate enterprise capabilities and offerings. Excellent communication skills with the ability to simplify complex issues. Comfort with large data sets and extracting business insights. Ability to navigate ambiguity and adapt in a rapidly evolving business landscape. Strong stakeholder management skills for internal and external stakeholders. Experience working with mobile apps and enterprise services. Knowledge of biometrics or identity software is advantageous. Proven track record of resolving issues collaboratively across functions. Confident relationship builder with customers and internal teams. Curious, eager to learn, and proactive in knowledge sharing. Ability to work efficiently in a fast-paced environment with a sense of urgency. Additional benefits vary by location (e.g., 401k, medical insurance). Incode is committed to diversity and inclusion, welcoming talented individuals from all backgrounds. We will only use your personal information for application, recruitment, and hiring purposes.
MDE Consultants Ltd
Business Development Manager
MDE Consultants Ltd Bristol, Gloucestershire
Salary: Up to £65,(Apply online only) OTE - £80,(Apply online only) to £100,(Apply online only) Working Pattern: Mon-Fri Benefits: 23 days annual leave (plus bank holidays) rising to 26 days with service Hybrid working and overseas working opportunities Uncapped commission scheme Tech Scheme Company socials and events Company holiday incentives Are you an experienced and dynamic Business Development Manager looking for a new opportunity with hybrid or remote working options ? MDE Group, a leading and innovative recruitment agency, is seeking a Business Development Manager to bring on new business for our contract recruitment services across our manufacturing, oil and gas and renewables divisions. This role can be based in our Bristol Head Office or fully remote with regular visits to the Bristol office. Candidates based in London, the Midlands or the North of particular interest with a background in a 180 business development focus of generating high volumes of new business for contract recruitment services in the oil and gas or renewables sectors. About MDE Group: MDE Group is a renowned recruitment agency that specializes in providing exceptional talent solutions across various industries. With a strong presence in the UK market, we take pride in our customer-centric approach and our ability to build long-lasting partnerships with both clients and candidates. Our commitment to excellence and dedication to understanding the unique needs of each organization we work with sets us apart in the industry. Responsibilities: To drive the growth and success of the MDE's contract recruitment services by acquiring new clients, expanding the client base, and fostering strong relationships with existing clients. The primary goal is to generate revenue by effectively selling and promoting the company's contract recruitment services to businesses looking for temporary staffing solutions through contingent, MSP and RPO proposals. Client Prospecting: Actively identify and pursue potential clients for contract recruitment services through various channels, including cold calling, networking events, and referrals. Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs and providing exceptional customer service to ensure client satisfaction and retention. Lead and Opportunity Pipeline Management: Actively record, track and monitor leads and opportunities in the sales pipeline utilizing Bullhorn and regularly reviewing OneUp to measure success of prospecting and business development strategies. Sales and Contract Negotiation: Pitch contract recruitment services to prospective clients, negotiate terms and conditions, and finalize contractual agreements in alignment with company policies and objectives. Market Mapping: Conduct thorough market mapping to identify new business opportunities, stay informed about industry trends, and develop strategies to capitalize on emerging market needs and demands. Business Growth Strategies: Develop and implement effective business development strategies to achieve revenue and growth targets, leveraging market insights and client feedback to drive the company's contract recruitment business forward. Team Collaboration: Collaborate with the recruitment team to ensure a thorough understanding of client requirements and to facilitate efficient and successful candidate placements that meet client expectations. Marketing Initiatives: Collaborate with the marketing team to develop and execute targeted marketing initiatives, including campaigns, events, and digital strategies, to promote the company's contract recruitment services and enhance brand visibility. Competitive Analysis: Monitor and analyze competitors' activities, including their service offerings, pricing strategies, and market positioning, to identify opportunities for differentiation and to maintain the company's competitive edge. Client Feedback Analysis: Gather and analyze client feedback to understand areas for improvement and to continuously enhance the quality of services provided, ensuring high levels of client satisfaction and retention. Reporting: Prepare regular reports detailing business development activities, client acquisition progress, and revenue generation for management review and strategic planning. Networking and Industry Engagement: Attend industry events, conferences, and networking opportunities to build and maintain professional relationships, stay updated on industry trends, and represent the company as a reputable and knowledgeable industry expert. Bid Management: Lead the process of preparing and submitting bids and tenders for contract recruitment projects, ensuring that all proposals are tailored to meet client requirements and adhere to the specifications outlined in the tender documents. Proposal Development: Coordinate with internal teams, such as the recruitment and finance departments, to gather relevant information and develop comprehensive and compelling proposals that highlight the company's unique value proposition and competitive advantages. Compliance and Quality Assurance: Ensure that all bid submissions comply with the stipulated guidelines and regulations, and conduct thorough quality checks to maintain the standard of proposal content, including accurate pricing, service offerings, and contract terms. Risk Assessment & Due Dilligence: Conduct risk assessments of potential bids and tenders, identifying and evaluating potential risks and developing mitigation strategies to minimize any potential negative impacts on the company's contract recruitment projects. Bid Presentation: Prepare and deliver engaging and persuasive presentations to potential clients during the bid process, effectively communicating the company's capabilities, experience, and expertise in contract recruitment to demonstrate its suitability for the proposed project. Contract Negotiation: Participate in contract negotiations with clients, ensuring that terms and conditions are favorable and align with the company's business objectives and capabilities, while also addressing any concerns or questions raised during the negotiation process. Requirements: 5 years+ experience in 360 recruitment / business development in contract markets Solid track record of achieving sales targets in a technical contract market such as oil and gas or renewable energy Demonstratable success in winning major contract delivery, MSP and RPO accounts with both SMEs and large organizations Ability to negotiate profitable rates, SLAs and delivery processes to pass over to 360 and Account Managers Can effectively open up accounts and establish as part of a BD plan Effective prospect strategist who can profile, target and reach target client base How to Apply: If you're ready to take your recruitment career to the next level and join a dynamic team at MDE Group, we want to hear from you! Please submit your updated CV and a cover letter detailing your relevant experience by clicking Apply Now! Join us in our mission to connect exceptional talent with outstanding opportunities and make a significant impact on the career paths of countless individuals. Connect with us: To learn more about MDE Group and stay up-to-date with our latest news and job openings, follow us on LinkedIn.
Aug 06, 2025
Full time
Salary: Up to £65,(Apply online only) OTE - £80,(Apply online only) to £100,(Apply online only) Working Pattern: Mon-Fri Benefits: 23 days annual leave (plus bank holidays) rising to 26 days with service Hybrid working and overseas working opportunities Uncapped commission scheme Tech Scheme Company socials and events Company holiday incentives Are you an experienced and dynamic Business Development Manager looking for a new opportunity with hybrid or remote working options ? MDE Group, a leading and innovative recruitment agency, is seeking a Business Development Manager to bring on new business for our contract recruitment services across our manufacturing, oil and gas and renewables divisions. This role can be based in our Bristol Head Office or fully remote with regular visits to the Bristol office. Candidates based in London, the Midlands or the North of particular interest with a background in a 180 business development focus of generating high volumes of new business for contract recruitment services in the oil and gas or renewables sectors. About MDE Group: MDE Group is a renowned recruitment agency that specializes in providing exceptional talent solutions across various industries. With a strong presence in the UK market, we take pride in our customer-centric approach and our ability to build long-lasting partnerships with both clients and candidates. Our commitment to excellence and dedication to understanding the unique needs of each organization we work with sets us apart in the industry. Responsibilities: To drive the growth and success of the MDE's contract recruitment services by acquiring new clients, expanding the client base, and fostering strong relationships with existing clients. The primary goal is to generate revenue by effectively selling and promoting the company's contract recruitment services to businesses looking for temporary staffing solutions through contingent, MSP and RPO proposals. Client Prospecting: Actively identify and pursue potential clients for contract recruitment services through various channels, including cold calling, networking events, and referrals. Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs and providing exceptional customer service to ensure client satisfaction and retention. Lead and Opportunity Pipeline Management: Actively record, track and monitor leads and opportunities in the sales pipeline utilizing Bullhorn and regularly reviewing OneUp to measure success of prospecting and business development strategies. Sales and Contract Negotiation: Pitch contract recruitment services to prospective clients, negotiate terms and conditions, and finalize contractual agreements in alignment with company policies and objectives. Market Mapping: Conduct thorough market mapping to identify new business opportunities, stay informed about industry trends, and develop strategies to capitalize on emerging market needs and demands. Business Growth Strategies: Develop and implement effective business development strategies to achieve revenue and growth targets, leveraging market insights and client feedback to drive the company's contract recruitment business forward. Team Collaboration: Collaborate with the recruitment team to ensure a thorough understanding of client requirements and to facilitate efficient and successful candidate placements that meet client expectations. Marketing Initiatives: Collaborate with the marketing team to develop and execute targeted marketing initiatives, including campaigns, events, and digital strategies, to promote the company's contract recruitment services and enhance brand visibility. Competitive Analysis: Monitor and analyze competitors' activities, including their service offerings, pricing strategies, and market positioning, to identify opportunities for differentiation and to maintain the company's competitive edge. Client Feedback Analysis: Gather and analyze client feedback to understand areas for improvement and to continuously enhance the quality of services provided, ensuring high levels of client satisfaction and retention. Reporting: Prepare regular reports detailing business development activities, client acquisition progress, and revenue generation for management review and strategic planning. Networking and Industry Engagement: Attend industry events, conferences, and networking opportunities to build and maintain professional relationships, stay updated on industry trends, and represent the company as a reputable and knowledgeable industry expert. Bid Management: Lead the process of preparing and submitting bids and tenders for contract recruitment projects, ensuring that all proposals are tailored to meet client requirements and adhere to the specifications outlined in the tender documents. Proposal Development: Coordinate with internal teams, such as the recruitment and finance departments, to gather relevant information and develop comprehensive and compelling proposals that highlight the company's unique value proposition and competitive advantages. Compliance and Quality Assurance: Ensure that all bid submissions comply with the stipulated guidelines and regulations, and conduct thorough quality checks to maintain the standard of proposal content, including accurate pricing, service offerings, and contract terms. Risk Assessment & Due Dilligence: Conduct risk assessments of potential bids and tenders, identifying and evaluating potential risks and developing mitigation strategies to minimize any potential negative impacts on the company's contract recruitment projects. Bid Presentation: Prepare and deliver engaging and persuasive presentations to potential clients during the bid process, effectively communicating the company's capabilities, experience, and expertise in contract recruitment to demonstrate its suitability for the proposed project. Contract Negotiation: Participate in contract negotiations with clients, ensuring that terms and conditions are favorable and align with the company's business objectives and capabilities, while also addressing any concerns or questions raised during the negotiation process. Requirements: 5 years+ experience in 360 recruitment / business development in contract markets Solid track record of achieving sales targets in a technical contract market such as oil and gas or renewable energy Demonstratable success in winning major contract delivery, MSP and RPO accounts with both SMEs and large organizations Ability to negotiate profitable rates, SLAs and delivery processes to pass over to 360 and Account Managers Can effectively open up accounts and establish as part of a BD plan Effective prospect strategist who can profile, target and reach target client base How to Apply: If you're ready to take your recruitment career to the next level and join a dynamic team at MDE Group, we want to hear from you! Please submit your updated CV and a cover letter detailing your relevant experience by clicking Apply Now! Join us in our mission to connect exceptional talent with outstanding opportunities and make a significant impact on the career paths of countless individuals. Connect with us: To learn more about MDE Group and stay up-to-date with our latest news and job openings, follow us on LinkedIn.
Orchard Recruitment Ltd
Product Manager
Orchard Recruitment Ltd Douglas, Isle of Man
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team. Reporting to the Head of Product, the Product Manager will play a central role in driving the growth and performance of the company's fixed-line and broadband portfolio across the Channel Islands and Isle of Man. Here you will: Lead the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing full coverage, and using insight to shape retention, migration and upsell strategies Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments Monitor and analyse product performance - customer take-up, revenue, margin and experience - and make recommendations to drive growth and improve efficiency Commission and respond to market and customer research, using insight to inform product development and positioning Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head of Product when needed The ideal candidate for the role of Product Manager will have: Proven product management experience in Consumer or SME markets, ideally in telecoms, broadband, or adjacent industries Strong commercial acumen, with a track record of delivering results through end-to-end product lifecycle ownership Solid understanding of telecommunications technologies and markets, including commercial, technical, and regulatory dynamics Experience developing and managing product, pricing and financial plans, including forecasting, budgeting and performance tracking Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains Desirable: Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences Customer-centric mindset, with hands-on experience managing customer relationships and improving service delivery across digital and in-person touchpoints Familiarity with digital service design, customer journey mapping, and using insight to drive product and experience improvements Understanding of ISP services and value-added propositions such as gaming, streaming, or smart home integrations
Aug 06, 2025
Full time
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team. Reporting to the Head of Product, the Product Manager will play a central role in driving the growth and performance of the company's fixed-line and broadband portfolio across the Channel Islands and Isle of Man. Here you will: Lead the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing full coverage, and using insight to shape retention, migration and upsell strategies Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments Monitor and analyse product performance - customer take-up, revenue, margin and experience - and make recommendations to drive growth and improve efficiency Commission and respond to market and customer research, using insight to inform product development and positioning Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head of Product when needed The ideal candidate for the role of Product Manager will have: Proven product management experience in Consumer or SME markets, ideally in telecoms, broadband, or adjacent industries Strong commercial acumen, with a track record of delivering results through end-to-end product lifecycle ownership Solid understanding of telecommunications technologies and markets, including commercial, technical, and regulatory dynamics Experience developing and managing product, pricing and financial plans, including forecasting, budgeting and performance tracking Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains Desirable: Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences Customer-centric mindset, with hands-on experience managing customer relationships and improving service delivery across digital and in-person touchpoints Familiarity with digital service design, customer journey mapping, and using insight to drive product and experience improvements Understanding of ISP services and value-added propositions such as gaming, streaming, or smart home integrations
Greater London Authority (GLA)
Lettings and Events Officer
Greater London Authority (GLA)
Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. The work of the directorate's teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city. About the role To deliver the landlord function in co-ordinating, authorising and overseeing the delivery of events and activities at the Authority's core sites at City Hall, Union Street, Trafalgar Square and Parliament Square Garden. This includes facilitating rallies and protests at the two iconic Squares and promoting spare capacity at the venues to commercial clients to achieve income targets. What your day will look like: Delivering the Landlord functions for all events related lettings across the Authority's core sites. This will include ensuring: Contracts for lettings are in place and signed, Health, safety and security principles are applied during the planning and implementation of events, including any new duties imposed by the landlord's protect duty for public events and activities. Appropriate and adequate method statements and risk assessment are produced and signed off by the Authority. Adequate insurances are in place. Being a personal license holder for licensable activities Appropriate asset protection measures are in place, with particular attention to national heritage assts at the two Squares. Statutory and contractual compliance and initiating timely corrective action when needed. Raising invoices for lettings and following up on payments. Acting as the first point of contact for both internal and external enquiries for the use of Authority's venues and event spaces, taking responsibility from the initial enquiry through to the delivery and conclusion of the activity. This includes internal events, GLA organised public facing events, commercial and charity hires, rallies and protests. Co-ordinate and undertake liaison with key stakeholders, including Mayor's Office, London Assembly, GLA staff, contractors, event production companies, principal neighbours of Trafalgar Square, Parliament Square Gardens and City Hall, the Metropolitan Police, Local Authorities and other statutory bodies to ensure events comply with relevant regulatory requirements, are well managed and the impact on neighbours is considered and reduced. Assist and support promoting, marketing and expanding the use of surplus capacity at City Hall and Trafalgar Square for commercial events to meet budgeted annual income targets. Update venue hire advice and information on the Authority's internet and intranet pages relating to venue hire. Provide reports and information and communicate relevant details about events and activities to senior staff, internal teams, contractors and other relevant stakeholders. Carry out condition surveys pre and post events and oversee contractors during the build process to ensure contracted services are safely co-ordinated and any damage incurred is recorded and appropriate recovery action taken. Work co-operatively with internal facility providers and production companies to ensure that the Authority's event spaces are maintained and presented to a high standard and works and services are coordinated to support event delivery. Participate in the production and delivery of events and activities organised by the Authority. Support the Development and maintenance of finance and accounting systems relevant to the areas of responsibility, including the generation of reports. Support the development of guidelines, standards, policies and practices to improve the management and control of events. Perform the role of a duty building manager, monitoring the general functioning and safety of the building and events, liaising with specialist service suppliers, relevant Facilities Managers and addressing any issues that need resolving or that are emerging. This will mainly focus on immediate operational needs and taking responsibility for events that take place in City Hall. This will mean having operational management control over other FM disciplines such as Reception/Helpdesk, Catering, Cleaning, Porterage, Broadcasting and Maintenance. Carry out the duties of a Greater London Authority (GLA) warranted Enforcement Officer in relation to Trafalgar Square and Parliament Square and when required prepare evidence for prosecutions under the byelaws and Police Reform and Social Responsibility Act 2011. Attending court to give evidence as necessary. Participate as a member of the command and control cadre for emergencies and incidents and participate in the out of hours Duty Officer management rota for the Authorities premises at City Hall, Union Street, Trafalgar Square and Parliament Square Gardens. Manage resources allocated to the job in accordance with the Authority's policies and Code of Ethics and Standards Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience of managing events, functions or hospitality services in high profile organisation or customer led environment, where multi-tasking and working under pressure to tight deadlines is required. Experience of performing the landlord function in relation to venue hire and event delivery, managing multiple processes and events across different spaces. Experience of promoting and marketing high profile venues and income generation, including updating or creating internet material. Experience of taking charge of a situation and resolving operational issues as they arise and dealing with service complaints. IT literate in MS Office products such as Word, Powerpoint, Outlook and Excel and attention to detail - ensure that processes are followed effectively and be responsible for maintaining a high standard in work delivered. Level 2 Award for Personal License Holders qualification and possess a Personal Alcohol License or be able to obtain one (for licensable activities on Authority properties). Behavioural Competencies Building & Managing Relationships Developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance: Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Stakeholder Focus Consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage other's expectations. Level 2 indicators of effective performance: Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners Communicating and Influencing Presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, in both verbal and written communication Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Planning and Organising Thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving Analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. . click apply for full job details
Aug 06, 2025
Full time
Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. The work of the directorate's teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city. About the role To deliver the landlord function in co-ordinating, authorising and overseeing the delivery of events and activities at the Authority's core sites at City Hall, Union Street, Trafalgar Square and Parliament Square Garden. This includes facilitating rallies and protests at the two iconic Squares and promoting spare capacity at the venues to commercial clients to achieve income targets. What your day will look like: Delivering the Landlord functions for all events related lettings across the Authority's core sites. This will include ensuring: Contracts for lettings are in place and signed, Health, safety and security principles are applied during the planning and implementation of events, including any new duties imposed by the landlord's protect duty for public events and activities. Appropriate and adequate method statements and risk assessment are produced and signed off by the Authority. Adequate insurances are in place. Being a personal license holder for licensable activities Appropriate asset protection measures are in place, with particular attention to national heritage assts at the two Squares. Statutory and contractual compliance and initiating timely corrective action when needed. Raising invoices for lettings and following up on payments. Acting as the first point of contact for both internal and external enquiries for the use of Authority's venues and event spaces, taking responsibility from the initial enquiry through to the delivery and conclusion of the activity. This includes internal events, GLA organised public facing events, commercial and charity hires, rallies and protests. Co-ordinate and undertake liaison with key stakeholders, including Mayor's Office, London Assembly, GLA staff, contractors, event production companies, principal neighbours of Trafalgar Square, Parliament Square Gardens and City Hall, the Metropolitan Police, Local Authorities and other statutory bodies to ensure events comply with relevant regulatory requirements, are well managed and the impact on neighbours is considered and reduced. Assist and support promoting, marketing and expanding the use of surplus capacity at City Hall and Trafalgar Square for commercial events to meet budgeted annual income targets. Update venue hire advice and information on the Authority's internet and intranet pages relating to venue hire. Provide reports and information and communicate relevant details about events and activities to senior staff, internal teams, contractors and other relevant stakeholders. Carry out condition surveys pre and post events and oversee contractors during the build process to ensure contracted services are safely co-ordinated and any damage incurred is recorded and appropriate recovery action taken. Work co-operatively with internal facility providers and production companies to ensure that the Authority's event spaces are maintained and presented to a high standard and works and services are coordinated to support event delivery. Participate in the production and delivery of events and activities organised by the Authority. Support the Development and maintenance of finance and accounting systems relevant to the areas of responsibility, including the generation of reports. Support the development of guidelines, standards, policies and practices to improve the management and control of events. Perform the role of a duty building manager, monitoring the general functioning and safety of the building and events, liaising with specialist service suppliers, relevant Facilities Managers and addressing any issues that need resolving or that are emerging. This will mainly focus on immediate operational needs and taking responsibility for events that take place in City Hall. This will mean having operational management control over other FM disciplines such as Reception/Helpdesk, Catering, Cleaning, Porterage, Broadcasting and Maintenance. Carry out the duties of a Greater London Authority (GLA) warranted Enforcement Officer in relation to Trafalgar Square and Parliament Square and when required prepare evidence for prosecutions under the byelaws and Police Reform and Social Responsibility Act 2011. Attending court to give evidence as necessary. Participate as a member of the command and control cadre for emergencies and incidents and participate in the out of hours Duty Officer management rota for the Authorities premises at City Hall, Union Street, Trafalgar Square and Parliament Square Gardens. Manage resources allocated to the job in accordance with the Authority's policies and Code of Ethics and Standards Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience of managing events, functions or hospitality services in high profile organisation or customer led environment, where multi-tasking and working under pressure to tight deadlines is required. Experience of performing the landlord function in relation to venue hire and event delivery, managing multiple processes and events across different spaces. Experience of promoting and marketing high profile venues and income generation, including updating or creating internet material. Experience of taking charge of a situation and resolving operational issues as they arise and dealing with service complaints. IT literate in MS Office products such as Word, Powerpoint, Outlook and Excel and attention to detail - ensure that processes are followed effectively and be responsible for maintaining a high standard in work delivered. Level 2 Award for Personal License Holders qualification and possess a Personal Alcohol License or be able to obtain one (for licensable activities on Authority properties). Behavioural Competencies Building & Managing Relationships Developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance: Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Stakeholder Focus Consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage other's expectations. Level 2 indicators of effective performance: Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners Communicating and Influencing Presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, in both verbal and written communication Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Planning and Organising Thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving Analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. . click apply for full job details
J.P. MORGAN-1
Technical Product Associate - Developer Engineering
J.P. MORGAN-1
Job Description Technical Product Associate - Developer Experience Engineering At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Technical Product Associate at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our Product Associates are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the Developer Experience. The Developer Experience Engineering tribe is formed of multiple squads responsible for delivering the end to end developer platform. As a Product Associate you will deliver tooling that will be the foundation for building, maintaining and expanding the banks operations. Responsibilities: Influence and execute product strategy, collaborating with engineering and cross functional teams. Define roadmaps ensuring alignment with business goals and developer needs. Support in identifying, prioritising, and launching new features that enhance developer experience. Be hands on, detail oriented, and outcome focused. Key Skills: Comfortable discussing technical details with both technical and non-technical stakeholders, ensuring clear understanding and alignment. Problem solving skills to address challenges in the developer experience and product performance. Strong analytical skills to interpret data and feedback for product improvement. Passion for continuous learning. Desired Skills: Previous experience as a product manager, software developer, or in a technical role. Solid understanding of the software development lifecycle. Awareness of different type of platform architectures. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Aug 06, 2025
Full time
Job Description Technical Product Associate - Developer Experience Engineering At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Technical Product Associate at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our Product Associates are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the Developer Experience. The Developer Experience Engineering tribe is formed of multiple squads responsible for delivering the end to end developer platform. As a Product Associate you will deliver tooling that will be the foundation for building, maintaining and expanding the banks operations. Responsibilities: Influence and execute product strategy, collaborating with engineering and cross functional teams. Define roadmaps ensuring alignment with business goals and developer needs. Support in identifying, prioritising, and launching new features that enhance developer experience. Be hands on, detail oriented, and outcome focused. Key Skills: Comfortable discussing technical details with both technical and non-technical stakeholders, ensuring clear understanding and alignment. Problem solving skills to address challenges in the developer experience and product performance. Strong analytical skills to interpret data and feedback for product improvement. Passion for continuous learning. Desired Skills: Previous experience as a product manager, software developer, or in a technical role. Solid understanding of the software development lifecycle. Awareness of different type of platform architectures. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Project Manager
ALSTOM Gruppe
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Alstom is the UK & Ireland's leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider.Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling. Your future role To manage ongoing requirements across the Class 378 project at the New Cross Gate Depot, ensuring full compliance with all relevant industry standards and contractual obligations. The role focuses on delivering project and program execution efficiently, maximising efficiencies, delivering upon continuous improvement, managing large scale maintenance scopes such as modifications and overhauls and meeting deadlines in alignment with customer and platform expectations. It also emphasises strict adherence to Environmental, Health, and Safety (EHS) requirements. Additionally, the role involves identifying and proposing opportunities for improvement while safeguarding Alstom Transport's legal and contractual interests. All about you Work with the Class 378 Project Manager to align all scopes and deliver / manage scopes from overhaul, modifications and maintenance requirements to implementing facility upgrades. Lead the planning and management of key overhauls throughout the life cycle of the CL378 fleet. Regarding material delivery, resource planning, supplier management (both operationally and commercially) and depot capacity. Support with Alstom good practice requirements such as DFQ process and implement assigned actions. Support in commercial activities such as variation orders - bidding, planning and executing. Mobilize and Demobilize Overhaul / Modifications teams where necessary in line with project lifecycle and vehicle maintenance schedule. Stakeholder management with internal and external customers such as Operator and 3rd party contractors used for maintenance scopes and project improvements / enhancements. Represent Alstom towards Customers and when applicable external stakeholders. Ensure optimal quality of project / program execution across defined projects. Ensure that critical aspects are identified in reviews and proactively / professionally addressed and followed up. Make sure that key project stakeholders are aligned in project /program scopes. EHS - Responsible for the proper implementation of the Alstom policy and Customer / Platform requirements by all stakeholders (internal & external) including suppliers and contractors. Report to senior management, with transparency, the situation of the project / program and its KPIs, during the internal project monthly operating reviews. We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Qualified to HNC / Degree Level (or adequate previous work experience) Project management and Operational management of complex projects. Demonstration of good financial awareness Background knowledge of railway products and system is preferable Experience of train maintenance (hands one, supervision/management) is beneficial Experience of working in a pressured and fast-paced environment Experienced in using problem solving, Continuous Improvement techniques from investigation to resolution Strong Stakeholder Management and negotiation Conflict management and interpersonal skills Team spirit approach and good communication skills Leadership, initiative, and decision minded Experience of management of teams (Managers / Direct and Functional Staff) Proven IT Skills Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! What we offer We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? Equal opportunity statement Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. Job Segment: Project Manager, Facilities, Bank, Banking, Manager, Technology, Operations, Finance, Management Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Aug 06, 2025
Full time
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Alstom is the UK & Ireland's leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider.Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling. Your future role To manage ongoing requirements across the Class 378 project at the New Cross Gate Depot, ensuring full compliance with all relevant industry standards and contractual obligations. The role focuses on delivering project and program execution efficiently, maximising efficiencies, delivering upon continuous improvement, managing large scale maintenance scopes such as modifications and overhauls and meeting deadlines in alignment with customer and platform expectations. It also emphasises strict adherence to Environmental, Health, and Safety (EHS) requirements. Additionally, the role involves identifying and proposing opportunities for improvement while safeguarding Alstom Transport's legal and contractual interests. All about you Work with the Class 378 Project Manager to align all scopes and deliver / manage scopes from overhaul, modifications and maintenance requirements to implementing facility upgrades. Lead the planning and management of key overhauls throughout the life cycle of the CL378 fleet. Regarding material delivery, resource planning, supplier management (both operationally and commercially) and depot capacity. Support with Alstom good practice requirements such as DFQ process and implement assigned actions. Support in commercial activities such as variation orders - bidding, planning and executing. Mobilize and Demobilize Overhaul / Modifications teams where necessary in line with project lifecycle and vehicle maintenance schedule. Stakeholder management with internal and external customers such as Operator and 3rd party contractors used for maintenance scopes and project improvements / enhancements. Represent Alstom towards Customers and when applicable external stakeholders. Ensure optimal quality of project / program execution across defined projects. Ensure that critical aspects are identified in reviews and proactively / professionally addressed and followed up. Make sure that key project stakeholders are aligned in project /program scopes. EHS - Responsible for the proper implementation of the Alstom policy and Customer / Platform requirements by all stakeholders (internal & external) including suppliers and contractors. Report to senior management, with transparency, the situation of the project / program and its KPIs, during the internal project monthly operating reviews. We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Qualified to HNC / Degree Level (or adequate previous work experience) Project management and Operational management of complex projects. Demonstration of good financial awareness Background knowledge of railway products and system is preferable Experience of train maintenance (hands one, supervision/management) is beneficial Experience of working in a pressured and fast-paced environment Experienced in using problem solving, Continuous Improvement techniques from investigation to resolution Strong Stakeholder Management and negotiation Conflict management and interpersonal skills Team spirit approach and good communication skills Leadership, initiative, and decision minded Experience of management of teams (Managers / Direct and Functional Staff) Proven IT Skills Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! What we offer We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? Equal opportunity statement Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. Job Segment: Project Manager, Facilities, Bank, Banking, Manager, Technology, Operations, Finance, Management Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Buildots
VDC Manager
Buildots
Buildots is transforming construction management with AI and computer vision. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until now. Backed by leading VCs and industry pioneers, Buildots enables a new, performance-driven approach. Deployed on hundreds of projects across North America, Europe and the Middle East, Buildots is already reshaping the future of the world's largest industry, and we're on track for rapid expansion in 2025. Buildots' customers include top global contractors, consultants and owners - Sir Robert McAlpine, Kier, Wates, Intel and Berkeley Homes, to name a few. What is VDC in Buildots: The VDC Manager will work in the Buildots VDC team. This team is a prominent component of the Buildots Operations department. The VDC team is responsible for the creation of our clients' construction projects within the Buildots system and managing the technical relationship with our clients over the life of the project. The role will involve interpretation of construction documentation (models, plans and schedules), discussion with our clients and work with internal design tools to produce the final Buildots digital twin of our clients project. The VDC team in Buildots is staffed by construction professionals (site and project managers from top UK contractors) with site experience, who bring their expert site knowledge to the VDC role. The team have extensive experience in site and trade management and use this knowledge to create a holistic understanding of how a construction project is built. The role is ideally suited to construction professionals who are looking to enter the technology industry whilst still retaining and reinforcing their existing expert construction knowledge. What you'll do: Bring your knowledge to the creation of the 'Buildots solution' for global construction projects Conduct frequent construction-focused technical discussions with our customers Be a construction expert within the company to guide other internal teams Work by Buildots design guidelines combined with clients' specific requirements to create a digital twin that allows them to maximise value of the Buildots Product and serves the client's needs. Understand the complexities of specific project's construction methodologies to allow you to create a Buildots system that accurately represents how the client will be building the project As part of the overall VDC team, use your experience to constantly contribute to the optimisation of our unique design methodology to improve quality and increase efficiency Take a prominent part of our clients' implementation stage, by meeting our clients at discovery sessions, understanding their specific needs, while representing Buildots product and strategy. Collaborate with various teams, such as Account Management, Customer Success and Product, in order to support the project and our clients' needs Requirements: Five years of experience on construction projects in a mainly site based role Working knowledge of MEP systems and installations Ability to effectively communicate with construction professionals on site and remotely Engineering or construction management (or equivalent) degree Working knowledge of 3D software and BIM Comfortable with working in a fast paced, dynamic and changeable environment Professional verbal and written communication skills in English Great interpersonal skills & interface management Strong organisational, time management, and problem-solving skills Tech savvy, proficient in computer applications, MS Office and G Suite Be able to attend the London office 3+ days per week Advantages: Experience working on residential, commercial or industrial building projects Experience with Navisworks Experience with Microsoft Project, Power Project or P6 If you don't meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we're looking for. By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy. By submitting you agree to receive marketing communications from Buildots. See our Privacy Policy .
Aug 06, 2025
Full time
Buildots is transforming construction management with AI and computer vision. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until now. Backed by leading VCs and industry pioneers, Buildots enables a new, performance-driven approach. Deployed on hundreds of projects across North America, Europe and the Middle East, Buildots is already reshaping the future of the world's largest industry, and we're on track for rapid expansion in 2025. Buildots' customers include top global contractors, consultants and owners - Sir Robert McAlpine, Kier, Wates, Intel and Berkeley Homes, to name a few. What is VDC in Buildots: The VDC Manager will work in the Buildots VDC team. This team is a prominent component of the Buildots Operations department. The VDC team is responsible for the creation of our clients' construction projects within the Buildots system and managing the technical relationship with our clients over the life of the project. The role will involve interpretation of construction documentation (models, plans and schedules), discussion with our clients and work with internal design tools to produce the final Buildots digital twin of our clients project. The VDC team in Buildots is staffed by construction professionals (site and project managers from top UK contractors) with site experience, who bring their expert site knowledge to the VDC role. The team have extensive experience in site and trade management and use this knowledge to create a holistic understanding of how a construction project is built. The role is ideally suited to construction professionals who are looking to enter the technology industry whilst still retaining and reinforcing their existing expert construction knowledge. What you'll do: Bring your knowledge to the creation of the 'Buildots solution' for global construction projects Conduct frequent construction-focused technical discussions with our customers Be a construction expert within the company to guide other internal teams Work by Buildots design guidelines combined with clients' specific requirements to create a digital twin that allows them to maximise value of the Buildots Product and serves the client's needs. Understand the complexities of specific project's construction methodologies to allow you to create a Buildots system that accurately represents how the client will be building the project As part of the overall VDC team, use your experience to constantly contribute to the optimisation of our unique design methodology to improve quality and increase efficiency Take a prominent part of our clients' implementation stage, by meeting our clients at discovery sessions, understanding their specific needs, while representing Buildots product and strategy. Collaborate with various teams, such as Account Management, Customer Success and Product, in order to support the project and our clients' needs Requirements: Five years of experience on construction projects in a mainly site based role Working knowledge of MEP systems and installations Ability to effectively communicate with construction professionals on site and remotely Engineering or construction management (or equivalent) degree Working knowledge of 3D software and BIM Comfortable with working in a fast paced, dynamic and changeable environment Professional verbal and written communication skills in English Great interpersonal skills & interface management Strong organisational, time management, and problem-solving skills Tech savvy, proficient in computer applications, MS Office and G Suite Be able to attend the London office 3+ days per week Advantages: Experience working on residential, commercial or industrial building projects Experience with Navisworks Experience with Microsoft Project, Power Project or P6 If you don't meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we're looking for. By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy. By submitting you agree to receive marketing communications from Buildots. See our Privacy Policy .
Iron Mountain
General Manager
Iron Mountain
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: General Manager - Warehouse and Logistics Location: Various UK Job summary We have an exciting opportunity to join our growing Warehouse and Logistics team at Iron Mountain in the role of General Manager. This high profile role will be based in various locations and will be responsible for managing one of Iron Mountain's key operations including a major retailer from the food sector. In this role you will be responsible for managing service delivery, cost management, revenue enablement and people leadership across multiple facilities and multiple service functions. To monitor, measure and maintain IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery in a safe working environment where the wellbeing of our colleagues, visitors, clients and suppliers is priority. Your role in our mission: Interface with customers in terms of day-to-day requirements and problems demonstrating our core values in every interaction. Oversee the maintenance of high quality customer relationships Create a high performing culture within their team, working across different functions, building relationships and driving continuous improvement Lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning. Oversee any relevant facility management to the standards required for customer satisfaction and employee health and safety with understanding to the effect on the P&L Ensure relevant operating systems are used properly within the teams/sites, using KPIs to analyse service delivery performance, identify and implement improvements holding direct reports accountable for results. Manage against and contribute to annual operating budgets consistent with business strategy by controlling costs and using resources effectively. Review and control resource requirements and associated cost across remit, identifying peak and low point activity levels through direct reports input and adherence to KPI targets to accurately forecast requirements. Utilising all resources available across varied service lines where possible. Valued skills and experience: Sufficient proven experience as a manager, with demonstrated success in running in an operational service delivery role, preferably within the Logistics sector People management skills and experience Service delivery experience Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual. Ability to work within a multi-cultural environment and with all levels of the organisation. Project management skills and experience. Demonstrated problem solving skills and experience. Discover what awaits you: Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Aug 06, 2025
Full time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: General Manager - Warehouse and Logistics Location: Various UK Job summary We have an exciting opportunity to join our growing Warehouse and Logistics team at Iron Mountain in the role of General Manager. This high profile role will be based in various locations and will be responsible for managing one of Iron Mountain's key operations including a major retailer from the food sector. In this role you will be responsible for managing service delivery, cost management, revenue enablement and people leadership across multiple facilities and multiple service functions. To monitor, measure and maintain IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery in a safe working environment where the wellbeing of our colleagues, visitors, clients and suppliers is priority. Your role in our mission: Interface with customers in terms of day-to-day requirements and problems demonstrating our core values in every interaction. Oversee the maintenance of high quality customer relationships Create a high performing culture within their team, working across different functions, building relationships and driving continuous improvement Lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning. Oversee any relevant facility management to the standards required for customer satisfaction and employee health and safety with understanding to the effect on the P&L Ensure relevant operating systems are used properly within the teams/sites, using KPIs to analyse service delivery performance, identify and implement improvements holding direct reports accountable for results. Manage against and contribute to annual operating budgets consistent with business strategy by controlling costs and using resources effectively. Review and control resource requirements and associated cost across remit, identifying peak and low point activity levels through direct reports input and adherence to KPI targets to accurately forecast requirements. Utilising all resources available across varied service lines where possible. Valued skills and experience: Sufficient proven experience as a manager, with demonstrated success in running in an operational service delivery role, preferably within the Logistics sector People management skills and experience Service delivery experience Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual. Ability to work within a multi-cultural environment and with all levels of the organisation. Project management skills and experience. Demonstrated problem solving skills and experience. Discover what awaits you: Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Optum
Technology Lawyer
Optum
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. As a Technology Lawyer you will be negotiating Master Service Agreements with customers and partners as well as other complex contractual arrangements supporting the provision of a diverse range of products and services. Working alongside the Legal team you'll have the opportunity to collaborate with numerous stakeholders and supporting the drafting of technology related contracts. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader. Schedule : Full-time position with standard working hours of Monday - Friday, 9am - 5pm. There is a requirement to be flexible, Occasional after-work hours may be required to support operational needs due to global stakeholders. Careers with Optum offer flexible work arrangements and individuals who live and work in the United Kingdom will have the opportunity to split their monthly work hours between our London office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Negotiating and drafting Master Services Agreements and Global Framework Agreements with Customers and Partners as well as other complex contractual arrangements supporting the provision of a diverse range of products and services; Advising on public sector tenders and RFP responses Support drafting, negotiation, and review of technology-related contracts, including software licensing agreements, technology development agreements, and SaaS agreements. Collaborate with cross-functional teams, such as product managers, developers, and business stakeholders, to ensure legal compliance and risk mitigation in technology transactions and product launches. Strong understanding of intellectual property laws, data protection regulations (e.g., GDPR, EU AI Act and EU Digital Services Act), and relevant technology-related regulations. Supporting other Legal Team members with large complex commercial contracts You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications : Bachelors degree (or higher) in the relevant subject Legally qualified UK Solicitor/Lawyer or Common Law qualified lawyer with current Practicing Certificate Proven post qualification experience supporting technology transactions within a law firm or in-house corporation Preferred Qualifications: Working knowledge of Procurement Act Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved.
Aug 06, 2025
Full time
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Fortune 5 business, we're one of the world's leading healthcare companies. There are no limits here on the resources you'll have or the challenges you'll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. As a Technology Lawyer you will be negotiating Master Service Agreements with customers and partners as well as other complex contractual arrangements supporting the provision of a diverse range of products and services. Working alongside the Legal team you'll have the opportunity to collaborate with numerous stakeholders and supporting the drafting of technology related contracts. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader. Schedule : Full-time position with standard working hours of Monday - Friday, 9am - 5pm. There is a requirement to be flexible, Occasional after-work hours may be required to support operational needs due to global stakeholders. Careers with Optum offer flexible work arrangements and individuals who live and work in the United Kingdom will have the opportunity to split their monthly work hours between our London office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Negotiating and drafting Master Services Agreements and Global Framework Agreements with Customers and Partners as well as other complex contractual arrangements supporting the provision of a diverse range of products and services; Advising on public sector tenders and RFP responses Support drafting, negotiation, and review of technology-related contracts, including software licensing agreements, technology development agreements, and SaaS agreements. Collaborate with cross-functional teams, such as product managers, developers, and business stakeholders, to ensure legal compliance and risk mitigation in technology transactions and product launches. Strong understanding of intellectual property laws, data protection regulations (e.g., GDPR, EU AI Act and EU Digital Services Act), and relevant technology-related regulations. Supporting other Legal Team members with large complex commercial contracts You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications : Bachelors degree (or higher) in the relevant subject Legally qualified UK Solicitor/Lawyer or Common Law qualified lawyer with current Practicing Certificate Proven post qualification experience supporting technology transactions within a law firm or in-house corporation Preferred Qualifications: Working knowledge of Procurement Act Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved.
Active Personnel
National Account Manager- Branch Manager
Active Personnel Chesterfield, Derbyshire
Full time - based Chesterfield- Are you an experienced recruitment Branch Manager or National Account Manager who has experience with Industrial national on site accounts? Do you have the ambition to shape the future of multi-site recruitment? Our client a large independent recruiter are looking for either an experienced Branch Manager or Account Manager that wishes to move away from sales and has experience managing large on site Industrial accounts these will be from Cornwall to Scotland and your role will be to lead and refine recruitment strategies across multiple locations. This is the perfect opportunity for someone with solid experience in managing and developing multi site national accounts, looking to further elevate their career and make a significant impact in a dynamic, fast-paced environment. Please note: This role will be based in my clients branch in Chesterfield Derbyshire which covers all their National Accounts My client is committed to empowering their people to achieve their full potential, and they are seeking someone with the drive, expertise, and vision to make an immediate difference while also positioning themselves for greater responsibilities and leadership within the next year. What You ll Do as a National Account Manager or Recruitment Manager This is a hands-on, impactful role where you ll be at the helm of driving recruitment strategies, leading a branch recruitment team, and collaborating with senior stakeholders to ensure that my clients recruitment activity aligns with the evolving needs of the business. This is your chance to leverage your strategic and operational expertise while also positioning yourself for the next step in your leadership journey. Here s what you can expect: Lead Recruitment Strategies: Own the end-to-end recruitment process, ensuring alignment with workforce planning and developing recruitment initiatives that drive success across your multi-site accounts Stakeholder Management: Build and nurture relationships with senior leaders across your national accounts. Data-Driven Decisions: Use Excel, and recruitment analytics dashboards to monitor and analyse performance, making data-backed decisions that fuel continuous improvement. Lead and Inspire Teams: Guide and develop your team in branch and on site, ensuring high performance, engagement, and alignment with their broader business goals. Compliance & Standards: Stay ahead of UK employment law and compliance standards, ensuring that all recruitment practices adhere to regulatory requirements, including agency worker regulations and minimum wage laws. Continuous Improvement & Innovation: Champion the adoption of digital tools and industry best practices, pushing the envelope on new initiatives that improve recruitment processes and deliver superior results. What We re Looking For To succeed in this role, you ll need: Proven Leadership Experience: A track record of managing recruitment across multiple national accounts in locations from Cornwall to Scotland ideally with experience leading branch and remote teams. Commercial Acumen: A clear ability to manage budgets and costs while driving recruitment performance and operational success. Strategic Vision: The ability to analyse trends, adjust strategies, and ensure that recruitment plans are always aligned with evolving business needs. Data-Driven Leadership: Experience with recruitment analytics and Power BI, with a strong ability to lead teams using insights and data. People Leadership: A focus on motivating, developing, and holding your team accountable to achieve their best. What We Need from You Resilience & Agility: Comfort in navigating a changing environment, overcoming challenges, and delivering results under pressure. Ownership & Accountability: A proactive approach with a strong sense of responsibility for both your team's performance and the success of recruitment activities. Emotional Intelligence: A leader who can empathise, motivate, and build strong relationships within your team, driving positive engagement. Commitment to Service Excellence: A passion for delivering outstanding recruitment services and consistently exceeding client expectations. Highly Desirable but Not Essential: Knowledge of UK Employment Law: Familiarity with current employment law and compliance standards in recruitment. Current Affairs Knowledge: Strong understanding of current affairs, enabling you to engage in high-level discussions with senior customers and stakeholders. This is an exciting opportunity for an experienced National Accounts Manager or Branch Manager that has had experience managing and developing national accounts in various locations strategic thinker and results-driven leader to step into a pivotal role and contribute to shaping my clients recruitment landscape. If you re looking for a challenging and rewarding opportunity, where you can continue to grow, learn, and evolve professionally, we d love to hear from you! Intrigued? Why not apply now? Note: All candidates must demonstrate their Right to Work in the UK. A full UK driver's license is highly desired for this role.
Aug 06, 2025
Full time
Full time - based Chesterfield- Are you an experienced recruitment Branch Manager or National Account Manager who has experience with Industrial national on site accounts? Do you have the ambition to shape the future of multi-site recruitment? Our client a large independent recruiter are looking for either an experienced Branch Manager or Account Manager that wishes to move away from sales and has experience managing large on site Industrial accounts these will be from Cornwall to Scotland and your role will be to lead and refine recruitment strategies across multiple locations. This is the perfect opportunity for someone with solid experience in managing and developing multi site national accounts, looking to further elevate their career and make a significant impact in a dynamic, fast-paced environment. Please note: This role will be based in my clients branch in Chesterfield Derbyshire which covers all their National Accounts My client is committed to empowering their people to achieve their full potential, and they are seeking someone with the drive, expertise, and vision to make an immediate difference while also positioning themselves for greater responsibilities and leadership within the next year. What You ll Do as a National Account Manager or Recruitment Manager This is a hands-on, impactful role where you ll be at the helm of driving recruitment strategies, leading a branch recruitment team, and collaborating with senior stakeholders to ensure that my clients recruitment activity aligns with the evolving needs of the business. This is your chance to leverage your strategic and operational expertise while also positioning yourself for the next step in your leadership journey. Here s what you can expect: Lead Recruitment Strategies: Own the end-to-end recruitment process, ensuring alignment with workforce planning and developing recruitment initiatives that drive success across your multi-site accounts Stakeholder Management: Build and nurture relationships with senior leaders across your national accounts. Data-Driven Decisions: Use Excel, and recruitment analytics dashboards to monitor and analyse performance, making data-backed decisions that fuel continuous improvement. Lead and Inspire Teams: Guide and develop your team in branch and on site, ensuring high performance, engagement, and alignment with their broader business goals. Compliance & Standards: Stay ahead of UK employment law and compliance standards, ensuring that all recruitment practices adhere to regulatory requirements, including agency worker regulations and minimum wage laws. Continuous Improvement & Innovation: Champion the adoption of digital tools and industry best practices, pushing the envelope on new initiatives that improve recruitment processes and deliver superior results. What We re Looking For To succeed in this role, you ll need: Proven Leadership Experience: A track record of managing recruitment across multiple national accounts in locations from Cornwall to Scotland ideally with experience leading branch and remote teams. Commercial Acumen: A clear ability to manage budgets and costs while driving recruitment performance and operational success. Strategic Vision: The ability to analyse trends, adjust strategies, and ensure that recruitment plans are always aligned with evolving business needs. Data-Driven Leadership: Experience with recruitment analytics and Power BI, with a strong ability to lead teams using insights and data. People Leadership: A focus on motivating, developing, and holding your team accountable to achieve their best. What We Need from You Resilience & Agility: Comfort in navigating a changing environment, overcoming challenges, and delivering results under pressure. Ownership & Accountability: A proactive approach with a strong sense of responsibility for both your team's performance and the success of recruitment activities. Emotional Intelligence: A leader who can empathise, motivate, and build strong relationships within your team, driving positive engagement. Commitment to Service Excellence: A passion for delivering outstanding recruitment services and consistently exceeding client expectations. Highly Desirable but Not Essential: Knowledge of UK Employment Law: Familiarity with current employment law and compliance standards in recruitment. Current Affairs Knowledge: Strong understanding of current affairs, enabling you to engage in high-level discussions with senior customers and stakeholders. This is an exciting opportunity for an experienced National Accounts Manager or Branch Manager that has had experience managing and developing national accounts in various locations strategic thinker and results-driven leader to step into a pivotal role and contribute to shaping my clients recruitment landscape. If you re looking for a challenging and rewarding opportunity, where you can continue to grow, learn, and evolve professionally, we d love to hear from you! Intrigued? Why not apply now? Note: All candidates must demonstrate their Right to Work in the UK. A full UK driver's license is highly desired for this role.
Senior Staff Engineer - Repeats
iwoca Ltd
Senior Staff Engineer - Repeats Team Hybrid in London or Remote within the UK We're hiring a Senior Staff Engineer Lead the technical evolution of our core decision-making systems in a hands-on Senior Staff Engineer role that balances architectural design, people management, and shipping critical code. The company Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to over 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether a business is managing cash flow or seizing unexpected opportunities, we ensure they get the funds they need - often within minutes. The team The Repeats team manages the lending strategy and digital user experience of our recurring customers. They own all the product decisions that occur after a customer has taken their first funding. This includes the user journey for repeat customers, the eligibility and document requirements for repeat applications, the offer terms (such as offered amount or pricing), among other things. The team continuously experiments with new product ideas and ensures these are delivered through an intuitive, high-performing digital experience. It has all the skills it needs to deliver this, including engineering, product, data, and design working together to align the strategy with customers needs and business goals. The role As the Senior Staff Engineer in the Repeats team, you will guide both the technical architecture and the engineers responsible for its delivery. You will lead the design and development of systems that intelligently route existing customers to the most appropriate credit assessment process and the most appropriate offer terms, based on their unique profile and needs. This means moving beyond static rules to build scalable, adaptive systems that integrate real-time data and business logic. This is a hands-on leadership role, from ideas to delivery with a focus on the long term, where you will manage the team's engineers, own the technical roadmap, and actively contribute to the codebase. Architectural ownership and impact: Own the technical road map for the Repeats team, re-architecting the team's code to meet ambitious and dynamic challenges. Lead the evolution of our system architecture to optimise customer journeys and enhance decision-making and offer generation processes. Collaborate with Staff Engineers in other teams to design and deliver a coherent system, with support from org-wide teams like a DevOps team. Hands-on delivery and project leadership: Be an active, hands-on contributor to the codebase, leading by example in quality, testing, and performance. Drive the technical strategy and execution for the Repeats team's projects, translating product goals into well-architected, production-ready code. Proactively identify and resolve technical debt and production issues, ensuring the long-term health and stability of the systems you own. Team leadership and management: You will be the direct line manager for three engineers, responsible for their performance, coaching, and career development. You will define and champion engineering best practices and standards, both within your team and as a senior leader in the wider engineering group. The requirements Essential: Expertise in systems architecture, including designing and managing complex domain models Advanced proficiency in software development using an object-oriented language Business acumen: you can collaborate with stakeholders to translate complex challenges into scalable solutions. You have owned technical systems that deliver business outcomes in fast-paced environments. You have proven experience leading a small team of engineers, including line management responsibilities. You excel at balancing hands-on coding and project delivery with strategic planning and are passionate about developing the engineers you manage. Bonus: Experience with Python, Django or PostgreSQL Familiarity with data analytics and machine learning processes An understanding of complex data systems, including event-sourced data models A strong numerical or technical background, ideally with a degree in maths, physics, computer science, engineering, or a related field Front-end development experience The salary We expect to pay from £100,000 - £160,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Flexible working hours Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years. Instant access to emotional and mental health support with our partner, Spill. Pension and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Paid volunteering day to support your chosen charity. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse.
Aug 06, 2025
Full time
Senior Staff Engineer - Repeats Team Hybrid in London or Remote within the UK We're hiring a Senior Staff Engineer Lead the technical evolution of our core decision-making systems in a hands-on Senior Staff Engineer role that balances architectural design, people management, and shipping critical code. The company Imagine a world where every small business has the power to thrive. That's the world we're building at iwoca. Small businesses aren't just statistics - they're the heartbeat of our communities, the character of our high streets, and the engine of our economy. Since 2012, we've revolutionised how these businesses access finance, turning what was once a lengthy, frustrating process into something remarkable: funding that's fast, flexible, and actually works for modern businesses. Our impact speaks for itself: we've provided billions in funding to over 150,000 businesses across Europe, making us one of the continent's leading fintech innovators. But we're just getting started. Our mission? To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether a business is managing cash flow or seizing unexpected opportunities, we ensure they get the funds they need - often within minutes. The team The Repeats team manages the lending strategy and digital user experience of our recurring customers. They own all the product decisions that occur after a customer has taken their first funding. This includes the user journey for repeat customers, the eligibility and document requirements for repeat applications, the offer terms (such as offered amount or pricing), among other things. The team continuously experiments with new product ideas and ensures these are delivered through an intuitive, high-performing digital experience. It has all the skills it needs to deliver this, including engineering, product, data, and design working together to align the strategy with customers needs and business goals. The role As the Senior Staff Engineer in the Repeats team, you will guide both the technical architecture and the engineers responsible for its delivery. You will lead the design and development of systems that intelligently route existing customers to the most appropriate credit assessment process and the most appropriate offer terms, based on their unique profile and needs. This means moving beyond static rules to build scalable, adaptive systems that integrate real-time data and business logic. This is a hands-on leadership role, from ideas to delivery with a focus on the long term, where you will manage the team's engineers, own the technical roadmap, and actively contribute to the codebase. Architectural ownership and impact: Own the technical road map for the Repeats team, re-architecting the team's code to meet ambitious and dynamic challenges. Lead the evolution of our system architecture to optimise customer journeys and enhance decision-making and offer generation processes. Collaborate with Staff Engineers in other teams to design and deliver a coherent system, with support from org-wide teams like a DevOps team. Hands-on delivery and project leadership: Be an active, hands-on contributor to the codebase, leading by example in quality, testing, and performance. Drive the technical strategy and execution for the Repeats team's projects, translating product goals into well-architected, production-ready code. Proactively identify and resolve technical debt and production issues, ensuring the long-term health and stability of the systems you own. Team leadership and management: You will be the direct line manager for three engineers, responsible for their performance, coaching, and career development. You will define and champion engineering best practices and standards, both within your team and as a senior leader in the wider engineering group. The requirements Essential: Expertise in systems architecture, including designing and managing complex domain models Advanced proficiency in software development using an object-oriented language Business acumen: you can collaborate with stakeholders to translate complex challenges into scalable solutions. You have owned technical systems that deliver business outcomes in fast-paced environments. You have proven experience leading a small team of engineers, including line management responsibilities. You excel at balancing hands-on coding and project delivery with strategic planning and are passionate about developing the engineers you manage. Bonus: Experience with Python, Django or PostgreSQL Familiarity with data analytics and machine learning processes An understanding of complex data systems, including event-sourced data models A strong numerical or technical background, ideally with a degree in maths, physics, computer science, engineering, or a related field Front-end development experience The salary We expect to pay from £100,000 - £160,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Flexible working hours Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years. Instant access to emotional and mental health support with our partner, Spill. Pension and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Paid volunteering day to support your chosen charity. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse.
Shawbrook Bank
Customer Support Officer
Shawbrook Bank
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Aug 06, 2025
Full time
The role is part of the Collections and Recoveries team within Risk Services supporting Asset Finance, and or, Retail Mortgage customers. The role is primarily responsible for pro-active management of cases in arrears, assessing customer circumstances and where appropriate, offering solutions (including tailored forbearance) to mitigate losses and deliver good customer outcomes; this includes the management of late arrears cases and liaison with external solicitors where enforcement action has commenced. This role requires a high level of communication, negotiation skills, and a thorough understanding of banking regulations relating to customers experiencing payment difficulties, including Consumer Duty. Key Role Responsibilities Engage with customers experiencing payment difficulties to understand their circumstances, assess their individual needs, agree appropriate forbearance whilst ensuring good customer outcomes are delivered. Delivering good customer outcomes is central to the FCA's expectations of firms' conduct and that all colleagues will be required to demonstrate a knowledge of this key operating principle and actions taken are aligned to Consumer Duty requirements. Demonstrates a full understanding of FCA regulation, including CONC and MCOB, as it affects the management of customer accounts. Manage and support vulnerable customers in line with company policy. Operate within a set of delegated authorities as defined by the business. Maintain accurate and complete customer records, including detailed rationale to support decision making. Escalate potential issues or risks to the Collections Manager and/or the Head of Collections & Recoveries, in a prompt and effective manner. To minimise the number of repetitive enquiries from customers, adopting a 'getting it right first time' approach. In situations where forbearance has been exhausted, assess whether it would be appropriate to commence enforcement action to take possession and then sell our asset. Liaise with internal and external colleagues/contacts, may include external solicitors and asset managers where enforcement / repossessions proceedings have commenced. Provide recommendations for improvements to processes, systems, procedures and controls. Provide administrative support such as managing a generic mailbox, managing referrals from outsourced service providers and other ad-hoc duties. The Person Proven track record and at least 2 years' experience in dealing with Collections and Recoveries accounts in a Banking environment. Knowledge of the Asset Finance and or Residential Mortgage Collections & Recoveries industry is preferred. Experience of liaising with third parties, for example solicitors, receivers and asset managers. Understanding of the regulatory environment and in particular Consumer Duty, MCOB and CONC. Interpersonal Skills and Competencies Computer literate, PC skills including MS Excel and Word. Customer-focused approach. Strong communication, in particular listening skills and communicating with clarity. Problem solving and initiative. Planning, organising, flexibility and reliability. Negotiating and influencing skills. Adaptable and flexible. Ability to work with minimal supervision. Excellent planning and organisational skills. Enthusiastic "can do" attitude. Able to work under pressure and to tight deadlines. Accuracy and attention to detail. Ability to establish effective working relationships at all levels. May be required to travel to other Shawbrook premises Permanent / 37.5-hour week. Able to work extended hours on occasions when required. Flexible working approach between office and working from home. The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Active Personnel
National Account Manager- Branch Manager
Active Personnel City, Derby
Full time - based Chesterfield- Are you an experienced recruitment Branch Manager or National Account Manager who has experience with Industrial national on site accounts? Do you have the ambition to shape the future of multi-site recruitment? Our client a large independent recruiter are looking for either an experienced Branch Manager or Account Manager that wishes to move away from sales and has experience managing large on site Industrial accounts these will be from Cornwall to Scotland and your role will be to lead and refine recruitment strategies across multiple locations. This is the perfect opportunity for someone with solid experience in managing and developing multi site national accounts, looking to further elevate their career and make a significant impact in a dynamic, fast-paced environment. Please note: This role will be based in my clients branch in Chesterfield Derbyshire which covers all their National Accounts My client is committed to empowering their people to achieve their full potential, and they are seeking someone with the drive, expertise, and vision to make an immediate difference while also positioning themselves for greater responsibilities and leadership within the next year. What You ll Do as a National Account Manager or Recruitment Manager This is a hands-on, impactful role where you ll be at the helm of driving recruitment strategies, leading a branch recruitment team, and collaborating with senior stakeholders to ensure that my clients recruitment activity aligns with the evolving needs of the business. This is your chance to leverage your strategic and operational expertise while also positioning yourself for the next step in your leadership journey. Here s what you can expect: Lead Recruitment Strategies: Own the end-to-end recruitment process, ensuring alignment with workforce planning and developing recruitment initiatives that drive success across your multi-site accounts Stakeholder Management: Build and nurture relationships with senior leaders across your national accounts. Data-Driven Decisions: Use Excel, and recruitment analytics dashboards to monitor and analyse performance, making data-backed decisions that fuel continuous improvement. Lead and Inspire Teams: Guide and develop your team in branch and on site, ensuring high performance, engagement, and alignment with their broader business goals. Compliance & Standards: Stay ahead of UK employment law and compliance standards, ensuring that all recruitment practices adhere to regulatory requirements, including agency worker regulations and minimum wage laws. Continuous Improvement & Innovation: Champion the adoption of digital tools and industry best practices, pushing the envelope on new initiatives that improve recruitment processes and deliver superior results. What We re Looking For To succeed in this role, you ll need: Proven Leadership Experience: A track record of managing recruitment across multiple national accounts in locations from Cornwall to Scotland ideally with experience leading branch and remote teams. Commercial Acumen: A clear ability to manage budgets and costs while driving recruitment performance and operational success. Strategic Vision: The ability to analyse trends, adjust strategies, and ensure that recruitment plans are always aligned with evolving business needs. Data-Driven Leadership: Experience with recruitment analytics and Power BI, with a strong ability to lead teams using insights and data. People Leadership: A focus on motivating, developing, and holding your team accountable to achieve their best. What We Need from You Resilience & Agility: Comfort in navigating a changing environment, overcoming challenges, and delivering results under pressure. Ownership & Accountability: A proactive approach with a strong sense of responsibility for both your team's performance and the success of recruitment activities. Emotional Intelligence: A leader who can empathise, motivate, and build strong relationships within your team, driving positive engagement. Commitment to Service Excellence: A passion for delivering outstanding recruitment services and consistently exceeding client expectations. Highly Desirable but Not Essential: Knowledge of UK Employment Law: Familiarity with current employment law and compliance standards in recruitment. Current Affairs Knowledge: Strong understanding of current affairs, enabling you to engage in high-level discussions with senior customers and stakeholders. This is an exciting opportunity for an experienced National Accounts Manager or Branch Manager that has had experience managing and developing national accounts in various locations strategic thinker and results-driven leader to step into a pivotal role and contribute to shaping my clients recruitment landscape. If you re looking for a challenging and rewarding opportunity, where you can continue to grow, learn, and evolve professionally, we d love to hear from you! Intrigued? Why not apply now? Note: All candidates must demonstrate their Right to Work in the UK. A full UK driver's license is highly desired for this role.
Aug 06, 2025
Full time
Full time - based Chesterfield- Are you an experienced recruitment Branch Manager or National Account Manager who has experience with Industrial national on site accounts? Do you have the ambition to shape the future of multi-site recruitment? Our client a large independent recruiter are looking for either an experienced Branch Manager or Account Manager that wishes to move away from sales and has experience managing large on site Industrial accounts these will be from Cornwall to Scotland and your role will be to lead and refine recruitment strategies across multiple locations. This is the perfect opportunity for someone with solid experience in managing and developing multi site national accounts, looking to further elevate their career and make a significant impact in a dynamic, fast-paced environment. Please note: This role will be based in my clients branch in Chesterfield Derbyshire which covers all their National Accounts My client is committed to empowering their people to achieve their full potential, and they are seeking someone with the drive, expertise, and vision to make an immediate difference while also positioning themselves for greater responsibilities and leadership within the next year. What You ll Do as a National Account Manager or Recruitment Manager This is a hands-on, impactful role where you ll be at the helm of driving recruitment strategies, leading a branch recruitment team, and collaborating with senior stakeholders to ensure that my clients recruitment activity aligns with the evolving needs of the business. This is your chance to leverage your strategic and operational expertise while also positioning yourself for the next step in your leadership journey. Here s what you can expect: Lead Recruitment Strategies: Own the end-to-end recruitment process, ensuring alignment with workforce planning and developing recruitment initiatives that drive success across your multi-site accounts Stakeholder Management: Build and nurture relationships with senior leaders across your national accounts. Data-Driven Decisions: Use Excel, and recruitment analytics dashboards to monitor and analyse performance, making data-backed decisions that fuel continuous improvement. Lead and Inspire Teams: Guide and develop your team in branch and on site, ensuring high performance, engagement, and alignment with their broader business goals. Compliance & Standards: Stay ahead of UK employment law and compliance standards, ensuring that all recruitment practices adhere to regulatory requirements, including agency worker regulations and minimum wage laws. Continuous Improvement & Innovation: Champion the adoption of digital tools and industry best practices, pushing the envelope on new initiatives that improve recruitment processes and deliver superior results. What We re Looking For To succeed in this role, you ll need: Proven Leadership Experience: A track record of managing recruitment across multiple national accounts in locations from Cornwall to Scotland ideally with experience leading branch and remote teams. Commercial Acumen: A clear ability to manage budgets and costs while driving recruitment performance and operational success. Strategic Vision: The ability to analyse trends, adjust strategies, and ensure that recruitment plans are always aligned with evolving business needs. Data-Driven Leadership: Experience with recruitment analytics and Power BI, with a strong ability to lead teams using insights and data. People Leadership: A focus on motivating, developing, and holding your team accountable to achieve their best. What We Need from You Resilience & Agility: Comfort in navigating a changing environment, overcoming challenges, and delivering results under pressure. Ownership & Accountability: A proactive approach with a strong sense of responsibility for both your team's performance and the success of recruitment activities. Emotional Intelligence: A leader who can empathise, motivate, and build strong relationships within your team, driving positive engagement. Commitment to Service Excellence: A passion for delivering outstanding recruitment services and consistently exceeding client expectations. Highly Desirable but Not Essential: Knowledge of UK Employment Law: Familiarity with current employment law and compliance standards in recruitment. Current Affairs Knowledge: Strong understanding of current affairs, enabling you to engage in high-level discussions with senior customers and stakeholders. This is an exciting opportunity for an experienced National Accounts Manager or Branch Manager that has had experience managing and developing national accounts in various locations strategic thinker and results-driven leader to step into a pivotal role and contribute to shaping my clients recruitment landscape. If you re looking for a challenging and rewarding opportunity, where you can continue to grow, learn, and evolve professionally, we d love to hear from you! Intrigued? Why not apply now? Note: All candidates must demonstrate their Right to Work in the UK. A full UK driver's license is highly desired for this role.
EngineeringUK
Deputy Administration Manager
EngineeringUK
You will need to login before you can apply for a job. View more categories View less categories Sector Administration and Secretarial Role Manager Contract Type Permanent Hours Full Time Deputy Administration Manager (DB) Location: Newcastle Employment Type: Permanent, Full Time Grade: Consultant Hybrid About XPS Group: XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive. About the Role: We are currently seeking a Deputy Administration Manager to join our team. Our teams of pension administrators provide services to a wide range of trust-based company pensions schemes in defined benefits. Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control. Key Responsibilities: Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements. Reviewing the client work of other less experienced pension administrator team members. Monitoring accuracy, performance, and SLA's for the team, including activity and client performances, and taking action to ensure targets are met. Liaising with Administration Managers regarding appraisals and regular catch-up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation. Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities. Maintaining a client focused approach, able to develop trusting and credible partnerships with clients. Preparing, checking and issuing administration bills Updating internal change control and other schedules and spreadsheets as required. Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed. Deputise at Administration Manager meetings when necessary. Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues. Your Profile: Essential: Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme. Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting. Experience of current pensions legislation and frameworks is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration. Previous supervisory of workflow management experience is required - ideally including performance monitoring, appraisals, recruitment etc. IT proficient: Microsoft Word, Excel, Outlook & PowerPoint. Effective management skills including awareness of management processes and motivation of staff, Able to demonstrate a numerical aptitude evidence by work related experience or academic achievements. Desirable: Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered. Previous presentational experience is desirable to assist with prospect pitches and trustee meetings. Sound commercial and business awareness. Qualifications: Strong Maths and English GCSE or equivalent qualification - minimum grade B/6. Progression within a relevant pensions' qualification e.g. CPC/QPA/DPC/RPC/APMI is desirable. What We Offer: Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS. How to Apply: Interested candidates should submit applications via Apply Now option or contact for more information. Join XPS Group and contribute to a dynamic and inclusive workplace. Equal Opportunities Statement: XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Eligibility: Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees. Who Are We: To find out more please visit: Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
Aug 06, 2025
Full time
You will need to login before you can apply for a job. View more categories View less categories Sector Administration and Secretarial Role Manager Contract Type Permanent Hours Full Time Deputy Administration Manager (DB) Location: Newcastle Employment Type: Permanent, Full Time Grade: Consultant Hybrid About XPS Group: XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive. About the Role: We are currently seeking a Deputy Administration Manager to join our team. Our teams of pension administrators provide services to a wide range of trust-based company pensions schemes in defined benefits. Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control. Key Responsibilities: Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements. Reviewing the client work of other less experienced pension administrator team members. Monitoring accuracy, performance, and SLA's for the team, including activity and client performances, and taking action to ensure targets are met. Liaising with Administration Managers regarding appraisals and regular catch-up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation. Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities. Maintaining a client focused approach, able to develop trusting and credible partnerships with clients. Preparing, checking and issuing administration bills Updating internal change control and other schedules and spreadsheets as required. Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed. Deputise at Administration Manager meetings when necessary. Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues. Your Profile: Essential: Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme. Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting. Experience of current pensions legislation and frameworks is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration. Previous supervisory of workflow management experience is required - ideally including performance monitoring, appraisals, recruitment etc. IT proficient: Microsoft Word, Excel, Outlook & PowerPoint. Effective management skills including awareness of management processes and motivation of staff, Able to demonstrate a numerical aptitude evidence by work related experience or academic achievements. Desirable: Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered. Previous presentational experience is desirable to assist with prospect pitches and trustee meetings. Sound commercial and business awareness. Qualifications: Strong Maths and English GCSE or equivalent qualification - minimum grade B/6. Progression within a relevant pensions' qualification e.g. CPC/QPA/DPC/RPC/APMI is desirable. What We Offer: Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS. How to Apply: Interested candidates should submit applications via Apply Now option or contact for more information. Join XPS Group and contribute to a dynamic and inclusive workplace. Equal Opportunities Statement: XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Eligibility: Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees. Who Are We: To find out more please visit: Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
Principal Customer Success Manager
Aquent
Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead account strategy planning and build success plans to drive loyalty, advocacy and minimise customer attrition Track account performance and lead critical blocking issues with a clear execution plan and drive for resolution Build and grow relationships for the client's strategic portfolio of multi-solution, multi-brand clients at a senior level, becoming a trusted partner Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximise the value of their investment in the client's solutions Provide thought leadership and domain expertise to the Customer Success organisation, our clients, and the client's European Customer Success team Build strong business relationships with our Sales, Marketing, Solution Consulting and Professional Services teams Demonstrate seniority by leading new retention and growth initiatives that deliver value, ensuring we scale, delight and innovate for customer success Become an ambassador for the CSM organisation within the client and a CSM evangelist across ACS (Customer Solutions) and Sales Demonstrate experience in supporting the hiring and ramp-up process of new recruits into the Customer Success team What you need to succeed Bachelor's or Master's degree Minimum 5 years' experience in post-sales account management in Digital Marketing (analytics, optimisation/conversion and/or social) Strong experience in Digital Marketing solutions and knowledge of the client's competitive landscape Proven effectiveness in managing a portfolio of large, global, sophisticated, and strategic accounts at a senior level; building and maintaining relationships at the most senior levels with assigned accounts, becoming a trusted advisor Proven experience in driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS) High-level critical issue management Able to anticipate and identify ill-defined problems/issues Strong presentation skills for all audience levels Tenacious, personable, highly confident, and results-oriented Adaptable, with strong self-awareness and the confidence to hold themselves and others to account based on expectations This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.Thank you for taking the time to apply. Client Description A multinational cloud-based software company specialising in a series ofproducts designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Aug 06, 2025
Full time
Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead account strategy planning and build success plans to drive loyalty, advocacy and minimise customer attrition Track account performance and lead critical blocking issues with a clear execution plan and drive for resolution Build and grow relationships for the client's strategic portfolio of multi-solution, multi-brand clients at a senior level, becoming a trusted partner Build a strong post-sales strategy for your portfolio of accounts to ensure our customers maximise the value of their investment in the client's solutions Provide thought leadership and domain expertise to the Customer Success organisation, our clients, and the client's European Customer Success team Build strong business relationships with our Sales, Marketing, Solution Consulting and Professional Services teams Demonstrate seniority by leading new retention and growth initiatives that deliver value, ensuring we scale, delight and innovate for customer success Become an ambassador for the CSM organisation within the client and a CSM evangelist across ACS (Customer Solutions) and Sales Demonstrate experience in supporting the hiring and ramp-up process of new recruits into the Customer Success team What you need to succeed Bachelor's or Master's degree Minimum 5 years' experience in post-sales account management in Digital Marketing (analytics, optimisation/conversion and/or social) Strong experience in Digital Marketing solutions and knowledge of the client's competitive landscape Proven effectiveness in managing a portfolio of large, global, sophisticated, and strategic accounts at a senior level; building and maintaining relationships at the most senior levels with assigned accounts, becoming a trusted advisor Proven experience in driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS) High-level critical issue management Able to anticipate and identify ill-defined problems/issues Strong presentation skills for all audience levels Tenacious, personable, highly confident, and results-oriented Adaptable, with strong self-awareness and the confidence to hold themselves and others to account based on expectations This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.Thank you for taking the time to apply. Client Description A multinational cloud-based software company specialising in a series ofproducts designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Media Performance Manager
Aquent
We are currently seeking a Media Performance Manager to lead media planning, buying, and optimisation across both lead generation and brand awareness channels for a high-impact delivery service programme across Europe. This role is based in London. This is an exciting opportunity for an experienced media professional to take ownership of multi-channel campaigns across digital platforms such as Google, LinkedIn, and programmatic, while also exploring offline channels including print and out-of-home (OOH). The successful candidate will use internal data and market insights to develop and execute performance-focused media strategies that drive awareness, website traffic, and conversions. Key Responsibilities Lead end-to-end execution of paid marketing campaigns across both digital and traditional media channels. Collaborate with field marketing, martech, creative agencies, and internal channel teams to optimise campaigns and improve efficiency. Monitor and analyse campaign metrics to evaluate performance, optimise strategies, and enhance audience engagement. Develop reporting frameworks to demonstrate the value and business impact of media activities, providing insights to senior stakeholders. Conduct financial analysis to assess campaign performance and support data-driven media investment decisions. Identify and pursue opportunities for automation and innovation across paid media channels, working with vendors and publishers to improve effectiveness. Essential Experience & Skills Proven experience in media planning and buying across a variety of digital platforms (e.g. Google Ads, LinkedIn, programmatic). Experience with offline media (e.g. print, OOH) and integrated campaign planning. Strong analytical skills with the ability to interpret complex data and drive actionable insights. Experience working with cross-functional teams and managing multiple stakeholders. Excellent communication and project management skills. Comfortable working in a fast-paced, evolving environment and adept at navigating ambiguity. Desirable Qualifications Familiarity with marketing technology platforms, attribution tools, and automation solutions. A proactive mindset with a passion for testing, learning, and scaling successful media strategies. Strong commercial acumen and an ability to influence stakeholders at all levels. This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 4working days of your application, please assume that you have not been selected for progression to the next stage of the hiring process. Client Description Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Aug 06, 2025
Full time
We are currently seeking a Media Performance Manager to lead media planning, buying, and optimisation across both lead generation and brand awareness channels for a high-impact delivery service programme across Europe. This role is based in London. This is an exciting opportunity for an experienced media professional to take ownership of multi-channel campaigns across digital platforms such as Google, LinkedIn, and programmatic, while also exploring offline channels including print and out-of-home (OOH). The successful candidate will use internal data and market insights to develop and execute performance-focused media strategies that drive awareness, website traffic, and conversions. Key Responsibilities Lead end-to-end execution of paid marketing campaigns across both digital and traditional media channels. Collaborate with field marketing, martech, creative agencies, and internal channel teams to optimise campaigns and improve efficiency. Monitor and analyse campaign metrics to evaluate performance, optimise strategies, and enhance audience engagement. Develop reporting frameworks to demonstrate the value and business impact of media activities, providing insights to senior stakeholders. Conduct financial analysis to assess campaign performance and support data-driven media investment decisions. Identify and pursue opportunities for automation and innovation across paid media channels, working with vendors and publishers to improve effectiveness. Essential Experience & Skills Proven experience in media planning and buying across a variety of digital platforms (e.g. Google Ads, LinkedIn, programmatic). Experience with offline media (e.g. print, OOH) and integrated campaign planning. Strong analytical skills with the ability to interpret complex data and drive actionable insights. Experience working with cross-functional teams and managing multiple stakeholders. Excellent communication and project management skills. Comfortable working in a fast-paced, evolving environment and adept at navigating ambiguity. Desirable Qualifications Familiarity with marketing technology platforms, attribution tools, and automation solutions. A proactive mindset with a passion for testing, learning, and scaling successful media strategies. Strong commercial acumen and an ability to influence stakeholders at all levels. This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 4working days of your application, please assume that you have not been selected for progression to the next stage of the hiring process. Client Description Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
ITSS Recruitment
Dynamics 365 CRM Developer
ITSS Recruitment
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
Aug 06, 2025
Full time
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
Head of Mobile Engineering
Gener8
We're looking for an experienced software engineer to lead the team building flagship mobile apps that is transforming how people control and share their data. About us Since its launch in 2018, Gener8 has been at the forefront of the "open data" movement: the belief that people should be able to control and be rewarded from their own data. Gener8's consumer products include a web browser, browser extension, IOS and Android apps. Our products enable people to transparently and willingly share their data with Gener8, whilst preserving their privacy, so that we can create value from it for them. We are growing fast. With tens of thousands new app downloads every month. Every month our desktop browser racks up the equivalent of 250 yrs in time spent browsing on it. As you can imagine, we have huge amounts of proprietary data which we can create value from. Gener8 was named 'Disruptor of the year' in 2022 by the Great British Entrepreneur Awards. Our investors include 3 Dragons from BBC's Dragon's Den as well as personalities such as the rap star Tinie Tempah, former football manager Harry Redknapp and cricketer Chris Gayle to name a few. In 2023 we met with the Prime Minister at Downing street and were invited to become a member of the Government's new "Smart Data Council", shaping the future of data legislation in the UK. We also regularly engage with European legislators on the Digital Markets Act which empowers users to control and earn from their data. This role is a unique opportunity to join a fast growing business that is forging a new category - Personal Information Management Systems (PIMS) - with multi billion £ potential. About the role You'll lead the team responsible for major new features in our flagship Android and iOS apps which helps users better understand their relationship with data and how they can be rewarded from it. This is an exciting opportunity for an individual to make a big impact in a rapidly growing business for a completely new category of product. Working with our existing mobile engineering team, you'll be actively driving technical discussions, API designs, and app architecture and being hands-on delivering features from end-to-end as we iterate rapidly to delight our customers with new features. Our Android app is completely written in Kotlin. All new features are built using Compose, with any existing XML layouts gradually being replaced with Compose as well. It uses coroutines for threading and is heavily modularised, each feature having it's own dedicated module. There's a combination of unit, UI and Integration tests on the project, especially on newer features. We're starting to use Kotlin Multiplatform to share code with our iOS app , which is already using Swift, with SwiftUI. This is the right opportunity for you if you have: 2+ years leading a team of engineers 5+ years commercial experience with Android development Strong grasp of the Kotlin language Experience using Kotlin Coroutines and Flows Experience with automated testing and continuous delivery Ability to describe solutions and their architectural tradeoffs Excellent verbal and written English communication skills Part of a fast growing company where you will have real responsibility and autonomy Your choice of computer hardware Annual training and conference budget ️ Regular team days out This is your chance to work on a meaningful product that can impact millions of people
Aug 06, 2025
Full time
We're looking for an experienced software engineer to lead the team building flagship mobile apps that is transforming how people control and share their data. About us Since its launch in 2018, Gener8 has been at the forefront of the "open data" movement: the belief that people should be able to control and be rewarded from their own data. Gener8's consumer products include a web browser, browser extension, IOS and Android apps. Our products enable people to transparently and willingly share their data with Gener8, whilst preserving their privacy, so that we can create value from it for them. We are growing fast. With tens of thousands new app downloads every month. Every month our desktop browser racks up the equivalent of 250 yrs in time spent browsing on it. As you can imagine, we have huge amounts of proprietary data which we can create value from. Gener8 was named 'Disruptor of the year' in 2022 by the Great British Entrepreneur Awards. Our investors include 3 Dragons from BBC's Dragon's Den as well as personalities such as the rap star Tinie Tempah, former football manager Harry Redknapp and cricketer Chris Gayle to name a few. In 2023 we met with the Prime Minister at Downing street and were invited to become a member of the Government's new "Smart Data Council", shaping the future of data legislation in the UK. We also regularly engage with European legislators on the Digital Markets Act which empowers users to control and earn from their data. This role is a unique opportunity to join a fast growing business that is forging a new category - Personal Information Management Systems (PIMS) - with multi billion £ potential. About the role You'll lead the team responsible for major new features in our flagship Android and iOS apps which helps users better understand their relationship with data and how they can be rewarded from it. This is an exciting opportunity for an individual to make a big impact in a rapidly growing business for a completely new category of product. Working with our existing mobile engineering team, you'll be actively driving technical discussions, API designs, and app architecture and being hands-on delivering features from end-to-end as we iterate rapidly to delight our customers with new features. Our Android app is completely written in Kotlin. All new features are built using Compose, with any existing XML layouts gradually being replaced with Compose as well. It uses coroutines for threading and is heavily modularised, each feature having it's own dedicated module. There's a combination of unit, UI and Integration tests on the project, especially on newer features. We're starting to use Kotlin Multiplatform to share code with our iOS app , which is already using Swift, with SwiftUI. This is the right opportunity for you if you have: 2+ years leading a team of engineers 5+ years commercial experience with Android development Strong grasp of the Kotlin language Experience using Kotlin Coroutines and Flows Experience with automated testing and continuous delivery Ability to describe solutions and their architectural tradeoffs Excellent verbal and written English communication skills Part of a fast growing company where you will have real responsibility and autonomy Your choice of computer hardware Annual training and conference budget ️ Regular team days out This is your chance to work on a meaningful product that can impact millions of people
Barclays Bank Plc
Junior Java FullStack Engineer
Barclays Bank Plc Chester, Cheshire
Join as a Junior Java FullStack Engineer and be involved in building and support the technology systems that enable Barclays to verify client identity, suitability and risks when establishing business relationships with Corporate and Investment Banking Clients. We are building out a team to work on a transformation programme to build a more streamlined, high performance client onboarding ecosystem with AI assisted data driven decision making capability. To be successful as Junior Java FullStack Engineer within this team, you should have experience with: Programming - Core Java, Collections, Multi -Threading and Concurrency, OOPS concepts, Exception Handling, JVM Concepts, Spring Framework (Spring Boot, Spring Batch, Spring Integration), SQL Integration - Micro Service Architecture, Developing and integration with Restful web services, Design Patterns UI/UX - Angular, React, HTML/CSS/JS Some other highly valued skills may include: Devops -Monitoring and tooling like ELK and App Dynamics, Build and Deployment tools, Docker, Kubernetes, Load Balancer principles, Experience working on highly scalable applications Database and Messaging - SQL (Joins Indexing Transaction), No SQL( Mongo, Cassandra, CAP Theorem etc.), SQL Queries, Query Optimizations etc. Caching Framework - Concepts, Types of Caching, Principles of caching. Priming, Eviction, Cache Miss, Consistency staleness, MRU etc; Messaging - Kafka, Solace You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role would be based out of our Glasgow Campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Aug 06, 2025
Full time
Join as a Junior Java FullStack Engineer and be involved in building and support the technology systems that enable Barclays to verify client identity, suitability and risks when establishing business relationships with Corporate and Investment Banking Clients. We are building out a team to work on a transformation programme to build a more streamlined, high performance client onboarding ecosystem with AI assisted data driven decision making capability. To be successful as Junior Java FullStack Engineer within this team, you should have experience with: Programming - Core Java, Collections, Multi -Threading and Concurrency, OOPS concepts, Exception Handling, JVM Concepts, Spring Framework (Spring Boot, Spring Batch, Spring Integration), SQL Integration - Micro Service Architecture, Developing and integration with Restful web services, Design Patterns UI/UX - Angular, React, HTML/CSS/JS Some other highly valued skills may include: Devops -Monitoring and tooling like ELK and App Dynamics, Build and Deployment tools, Docker, Kubernetes, Load Balancer principles, Experience working on highly scalable applications Database and Messaging - SQL (Joins Indexing Transaction), No SQL( Mongo, Cassandra, CAP Theorem etc.), SQL Queries, Query Optimizations etc. Caching Framework - Concepts, Types of Caching, Principles of caching. Priming, Eviction, Cache Miss, Consistency staleness, MRU etc; Messaging - Kafka, Solace You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role would be based out of our Glasgow Campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

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