Bank of America
Chester, Cheshire
Job Description: Job Title: Production Services Senior Analyst Corporate Title: Assistant Vice President Location: Chester Bank of America: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business. Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships. Role Description: Candidate will engage applications developers to gauge risk assessment and minimize potential company exposures. The fixes should be applied in a timely and safe manner so as to meet documented SLA's regarding the completion of the batch work.Recommendations to permanently correct all batch job defects must be provided within the required documentation to avoid repeat occurrences. This position provides 24x7 support for technical questions and procedural inquiries. Monitors TWS error queue and initiate the resolution of problems as reported by the job scheduling software. Problem resolution must be organized and prioritized based on problem criticality and impact to the business. Evaluate alternatives and, utilizing all available resources, effect correct resolutions in the quickest and safest manners. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA's, and policies regarding management notification. Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems. Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future. Work effectively as team member when problems require a group effort. Ensure all general policies and best practices are adhered to. Required to work 40 hours per week. Hours of work will be either 7am to 6pm or 12pm to 11pm. Will work 4 days in succession with 3 days off. Days will be either Sunday to Wednesday or Wednesday to Saturday. Hours of work and shift pattern would rotate monthly. The Team: This position is on Production Control Level 2 team. Production Control Level 2 role sits within a wider team, Mainframe, iSeries and Production Control, totalling 18 currently at Chester UK. Team - Strong and Experienced Technical Mainframe Batch Break-Fix Team located at US, UK and Singapore. 1st & 2nst Level Support - Accountable for timely batch processing of mainframe technology clients (Line of Business) 24x7x365 Batch Operations - Support & manage batch jobs on multitude of Mainframe Production, Pre-Production & UAT environments. Monitor & Break-Fix - Implement correct and timely fixes to all (mainframe) production job abends related IT Operations. Training will be provided on the job. Further training opportunities will be made available as progression is made. We champion diversity, build communities and encourage learning, resulting in a people orientated and balanced environment for all. Core Skills: This position is accountable for providing proper and correct fixes to all production job abends that occur in the processing of the daily batch cycle. They engage applications developers to gauge risk assessment and minimize potential company exposures. The fixes should be applied in a timely and safe manner so as to meet documented SLA's regarding the completion of the batch work.Recommendations to permanently correct all batch job defects must be provided within the required documentation to avoid repeat occurrences. This position provides 24x7 support for technical questions and procedural inquiries. Monitors TWS error queue and initiate the resolution of problems as reported by the job scheduling software. Problem resolution must be organized and prioritized based on problem criticality and impact to the business. Evaluate alternatives and, utilizing all available resources, effect correct resolutions in the quickest and safest manners. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA's, and policies regarding management notification. Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems. Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future. Work effectively as team member when problems require a group effort. Ensure all general policies and best practices are adhered to. In depth understanding of IBM Mainframe Batch Scheduling tools (TWSz or CA7). Strong IBM Mainframe(z/OS). Batch Job Break Fix experience. Experience of JCL, TSO, NDM / Connect Direct, DB2(BMC utilities), COBOL, VSAM, CA11, ticketing systems (REMEDY) , IBM utilities, Microsoft Office Products Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
Job Description: Job Title: Production Services Senior Analyst Corporate Title: Assistant Vice President Location: Chester Bank of America: We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business. Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships. Role Description: Candidate will engage applications developers to gauge risk assessment and minimize potential company exposures. The fixes should be applied in a timely and safe manner so as to meet documented SLA's regarding the completion of the batch work.Recommendations to permanently correct all batch job defects must be provided within the required documentation to avoid repeat occurrences. This position provides 24x7 support for technical questions and procedural inquiries. Monitors TWS error queue and initiate the resolution of problems as reported by the job scheduling software. Problem resolution must be organized and prioritized based on problem criticality and impact to the business. Evaluate alternatives and, utilizing all available resources, effect correct resolutions in the quickest and safest manners. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA's, and policies regarding management notification. Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems. Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future. Work effectively as team member when problems require a group effort. Ensure all general policies and best practices are adhered to. Required to work 40 hours per week. Hours of work will be either 7am to 6pm or 12pm to 11pm. Will work 4 days in succession with 3 days off. Days will be either Sunday to Wednesday or Wednesday to Saturday. Hours of work and shift pattern would rotate monthly. The Team: This position is on Production Control Level 2 team. Production Control Level 2 role sits within a wider team, Mainframe, iSeries and Production Control, totalling 18 currently at Chester UK. Team - Strong and Experienced Technical Mainframe Batch Break-Fix Team located at US, UK and Singapore. 1st & 2nst Level Support - Accountable for timely batch processing of mainframe technology clients (Line of Business) 24x7x365 Batch Operations - Support & manage batch jobs on multitude of Mainframe Production, Pre-Production & UAT environments. Monitor & Break-Fix - Implement correct and timely fixes to all (mainframe) production job abends related IT Operations. Training will be provided on the job. Further training opportunities will be made available as progression is made. We champion diversity, build communities and encourage learning, resulting in a people orientated and balanced environment for all. Core Skills: This position is accountable for providing proper and correct fixes to all production job abends that occur in the processing of the daily batch cycle. They engage applications developers to gauge risk assessment and minimize potential company exposures. The fixes should be applied in a timely and safe manner so as to meet documented SLA's regarding the completion of the batch work.Recommendations to permanently correct all batch job defects must be provided within the required documentation to avoid repeat occurrences. This position provides 24x7 support for technical questions and procedural inquiries. Monitors TWS error queue and initiate the resolution of problems as reported by the job scheduling software. Problem resolution must be organized and prioritized based on problem criticality and impact to the business. Evaluate alternatives and, utilizing all available resources, effect correct resolutions in the quickest and safest manners. Receive and communicate turnover instructions through a review of all outstanding jobs with the departing/arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA's, and policies regarding management notification. Assist in training other team members and new employees in the detection and resolution of difficult to diagnose problems. Ensure that all previously resolved problems have been documented with any required follow up activities and/or recommendations to avoid and reduce problems in the future. Work effectively as team member when problems require a group effort. Ensure all general policies and best practices are adhered to. In depth understanding of IBM Mainframe Batch Scheduling tools (TWSz or CA7). Strong IBM Mainframe(z/OS). Batch Job Break Fix experience. Experience of JCL, TSO, NDM / Connect Direct, DB2(BMC utilities), COBOL, VSAM, CA11, ticketing systems (REMEDY) , IBM utilities, Microsoft Office Products Bank of America: Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. Job Band: H5 Shift: Hours Per Week: 35 Weekly Schedule: Referral Bonus Amount: 0
