Change Manager

Role Overview

A leading London-based organisation is seeking a Change Manager to support high-profile integration and transformation projects. You will join a central unit that enables and drives organisation-wide change initiatives aimed at improving service delivery, aligning teams, and enhancing the overall experience for senior staff and stakeholders.

The Change Manager will focus on initiatives including the implementation of a new Target Operating Model for professional services. This role is central to enabling smooth transitions, embedding sustainable improvements, and promoting a culture of continuous improvement.

Key Responsibilities

Change Strategy & Delivery

• Lead the delivery of change initiatives across a strategic change portfolio.
• Ensure projects are supported by robust change plans including communications, training, stakeholder engagement, and impact assessments.

Stakeholder Engagement & Communication

• Build and maintain effective relationships with senior stakeholders across multiple areas of the institute
• Collaborate closely with the Communications Team to ensure timely and appropriate messaging.

Monitoring & Evaluation

• Define and track key success metrics.
• Regularly report progress to programme leadership and key stakeholders.

Training & Capability Development

• Design and deliver change capability sessions, training, and coaching.
• Support organisational initiatives such as communities of practice and internal training programmes.

Organisation Design & Process Improvement

• Contribute to organisational design reviews and continuous improvement activities.
• Coach and support line managers to embed process improvements and service enhancements.

Collaboration & Integration

• Align change management efforts with programme and project plans.
• Translate stakeholder needs into practical, value-for-money solutions that benefit staff and users.

Risk & Readiness Management

• Identify risks and areas of resistance, designing mitigation strategies as needed.
• Lead on readiness assessments to support successful implementation of changes.

Person Specification

Qualifications

• Degree or equivalent professional experience in a similar role. (Essential)
• Professional qualification in Change Management (e.g. Prosci, APMG, etc). (Desirable)

Experience

• Proven experience delivering complex change and business improvement projects. (Essential)
• Strong understanding of organisational change methodologies and cultural change. (Essential)
• Experience in sectors such as Higher Education, NHS, or wider public sector. (Essential)
• Demonstrated experience engaging senior stakeholders and influencing at all levels. (Essential)

Skills & Competencies

• Strong communication, presentation, and facilitation skills.
• Able to manage a varied workload and work both independently and collaboratively.
• Skilled in coaching and influencing to drive adoption of change.
• Excellent problem-solving, analytical, and critical thinking skills.
• A proactive, adaptable mindset and commitment to continuous improvement.

Why Join?

This role offers a unique opportunity to gain early exposure to large-scale, organisation-wide change within a complex and evolving environment. You'll work directly with senior stakeholders on strategic initiatives, gaining invaluable experience in navigating high-impact transformation ahead of many similar institutions. It's an ideal step for someone looking to deepen their change management expertise in a dynamic and future-focused setting.