Application Support Apprentice

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Application Support Apprentice

Apply From: 02/08/2025

Learning Provider

Delivered by JUST IT TRAINING LIMITED

Employer

DESIGNER SOFTWARE LIMITED

Vacancy Description

We are seeking a detail-oriented and proactive Application Support Apprentice to join our Support Team. The successful candidate will be responsible for maintaining, supporting, and enhancing business-critical applications. You will act as a key point of contact between end-users and technical teams, ensuring application stability, handling incidents, resolving service requests, and providing guidance on best practices.

The successful applicant will investigate and resolve client support issues in a timely manner. As this is a client-facing role, strong communication skills and the ability to work to deadlines are essential.

Key Responsibilities:

• Provide support for enterprise applications and software platforms.
• Investigate, troubleshoot, and resolve application issues raised by end-users.
• Monitor system performance and respond to alerts to minimize downtime.
• Collaborate with development and infrastructure teams to resolve complex issues.
• Document support processes, known issues, and resolution steps.
• Conduct root cause analysis for recurring incidents and suggest long-term solutions.
• Assist in user training, onboarding, and support documentation.
• Maintain SLAs and ensure timely support ticket resolution.
• Participate in testing and deployment of new applications or features.
• Support integrations with third-party systems and services.

Key Details

Location: 11 Whittle Court, Milton Keynes MK5 8FT

Vacancy Title

Application Support Apprentice

Employer Description

Designer Software Ltd specializes in developing a web-based Housing and Finance platform, HomeMaster, using state-of-the-art technologies to meet the needs of the Social Housing Sector.

Wage Frequency

Negotiable

Number of Vacancies

1

Vacancy Reference Number

Key Dates

• Apply From: 02/08/2025
• Closing Date: 24/08/:59
• Possible Start Date: 26/08/2025

Training

• ICT Level 3 Apprenticeship Standard
• Full training and support from Just IT
• Skills development through the apprenticeship team
• Gain Level 3 IT qualifications

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care, Problem solving, Administrative skills, Analytical thinking, Logical reasoning, Teamwork, Initiative, Passion for ICT, Motivation, Positive attitude, Hard-working

Apply Now