2nd Line engineer- Stonehouse (Onsite) - £28K-£32k I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team click apply for full job details
Aug 05, 2025
Full time
2nd Line engineer- Stonehouse (Onsite) - £28K-£32k I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team click apply for full job details
One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication and customer service skills are essential as much of the role will be customer facing. Job requires a driving licence and use of their own car for travel between sites (mileage paid) Enhanced DBS will be obtained and is required. Salary is 30-34k DOE Interested? For more information Please get in touch ASAP. My client are interviewing this week. Lee Barham (phone number removed) / (phone number removed)
Aug 05, 2025
Full time
One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication and customer service skills are essential as much of the role will be customer facing. Job requires a driving licence and use of their own car for travel between sites (mileage paid) Enhanced DBS will be obtained and is required. Salary is 30-34k DOE Interested? For more information Please get in touch ASAP. My client are interviewing this week. Lee Barham (phone number removed) / (phone number removed)
2nd Line engineer- Stonehouse (Onsite) - 28K- 32k I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team. Benefits: 25 days holiday + bank holidays Company pension plenty of progression paths As the successful 2nd Line engineer, you will have experience in some of the following: Experience in an MSP Have a relevant qualification in IT Experience in supporting Microsoft office- Exchange, Intune, OneDrive A good understanding of the basics of networking Experience with Active Directory, DNS, DHCP Excellent customer service skills Excellent communication skills This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line engineer or are looking for something similar, please contact Harry Davies directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 05, 2025
Full time
2nd Line engineer- Stonehouse (Onsite) - 28K- 32k I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team. Benefits: 25 days holiday + bank holidays Company pension plenty of progression paths As the successful 2nd Line engineer, you will have experience in some of the following: Experience in an MSP Have a relevant qualification in IT Experience in supporting Microsoft office- Exchange, Intune, OneDrive A good understanding of the basics of networking Experience with Active Directory, DNS, DHCP Excellent customer service skills Excellent communication skills This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line engineer or are looking for something similar, please contact Harry Davies directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Henderson Brown Recruitment
Pitsford, Northamptonshire
ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site / remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP / 30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation Creating and maintaining user-friendly technical guides What We're Looking For: Experience in ERP or IT systems support (QAD experience a plus) Strong knowledge of Microsoft 365 and user support Familiarity with Active Directory and basic networking principles Great communication and problem-solving skills Adaptable, reliable, and comfortable in a fast-paced environment Full UK driving licence (for occasional site travel) Why Join? You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work , this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised , and up for a varied role with real responsibility , we'd love to hear from you.
Aug 05, 2025
Full time
ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site / remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP / 30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation Creating and maintaining user-friendly technical guides What We're Looking For: Experience in ERP or IT systems support (QAD experience a plus) Strong knowledge of Microsoft 365 and user support Familiarity with Active Directory and basic networking principles Great communication and problem-solving skills Adaptable, reliable, and comfortable in a fast-paced environment Full UK driving licence (for occasional site travel) Why Join? You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work , this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised , and up for a varied role with real responsibility , we'd love to hear from you.
Job Title: 1st Line Contact Centre Agent (OSM Support) Location: Central London (Close to Waterloo) Working Arrangement: 100% Onsite (No remote or part-time working) Shift patterns: 24/7 Salary & Benefits: • £30,000 £35,000 base salary • 10% DV Bonus • Incentive Scheme • 10% Employer Pension Contribution (when employee contributes 5%) • 26 Days Annual Leave (plus bank holidays) • Death in Service Benefit Security Requirements: • Must be a Sole UK National (Unfortunately, we cannot accept dual nationals or those holding OCI/NICOP cards) • Candidates can apply without current clearance • Must be willing and eligible to undergo Developed Vetting (DV) and STRAP/Enhanced DV clearance • Clearance must be in place before start date Role Overview: Do you thrive in a fast-paced technical support environment? Are you reliable, team-oriented, and keen to learn? Join our secure IT support team and help deliver critical services to a high-profile user community in a central London location. Were looking for a 1st Line Contact Centre Agent to join our Operational Service Management (OSM) team. You ll be the first point of contact for technical support issues, supporting end users and escalating issues where appropriate. You ll work within a secure, on-premise environment alongside a wider team of 1st and 2nd Line engineers. Key Responsibilities: • Technical Support: Assist users with technical queries relating to Microsoft products, Windows OS, networks, applications, and secure systems. • Incident Logging: Accurately log incidents using ITSM tools and ensure timely follow-up and resolution. • Customer Service: Provide professional and empathetic support to users maintain high levels of satisfaction. • Escalation & Diagnosis: Take ownership of issues, escalate where necessary, and help diagnose problems using available tools and documentation. • Process Adherence: Follow established processes and help improve them through feedback and documentation. • Service Monitoring: Track and contribute to KPIs and SLA compliance. • Team Contribution: Work collaboratively with team members to maintain and improve the quality of service delivery. Skills & Experience: We re looking for candidates who have either: • Some experience working on an IT Service Desk in a Windows environment OR • A recent graduate with a strong interest in IT support and a willingness to learn In addition, the following soft skills are essential: • Excellent communication and customer service abilities • Reliability and a proactive attitude • Team player mindset with a willingness to go above and beyond Desirable Technical Skills: Experience or familiarity with any of the following would be beneficial: • Windows Server (2012/2019) • Windows 11 VDI environments • Active Directory & Group Policy • DNS, DFS, WSUS, user account management • Exchange 2013 (on Server 2008) • Windows Log File Analysis • Backup technologies (e.g. Veritas NetBackup, Veeam) • Horizon Brokers, HCI Solutions • Oracle/SQL • VMware infrastructure • OpenVMS • IDAM (Identity Access Management) Please note: Due to the nature of the environment, candidates must be UK nationals eligible for high-level government security clearance. This role cannot accept dual nationality applicants or those requiring visa sponsorship. If you re passionate about IT support, eager to grow, and meet the security requirements, we encourage you to apply today. This is a unique opportunity to join a team supporting some of the UK s most secure and important infrastructure.
Aug 05, 2025
Full time
Job Title: 1st Line Contact Centre Agent (OSM Support) Location: Central London (Close to Waterloo) Working Arrangement: 100% Onsite (No remote or part-time working) Shift patterns: 24/7 Salary & Benefits: • £30,000 £35,000 base salary • 10% DV Bonus • Incentive Scheme • 10% Employer Pension Contribution (when employee contributes 5%) • 26 Days Annual Leave (plus bank holidays) • Death in Service Benefit Security Requirements: • Must be a Sole UK National (Unfortunately, we cannot accept dual nationals or those holding OCI/NICOP cards) • Candidates can apply without current clearance • Must be willing and eligible to undergo Developed Vetting (DV) and STRAP/Enhanced DV clearance • Clearance must be in place before start date Role Overview: Do you thrive in a fast-paced technical support environment? Are you reliable, team-oriented, and keen to learn? Join our secure IT support team and help deliver critical services to a high-profile user community in a central London location. Were looking for a 1st Line Contact Centre Agent to join our Operational Service Management (OSM) team. You ll be the first point of contact for technical support issues, supporting end users and escalating issues where appropriate. You ll work within a secure, on-premise environment alongside a wider team of 1st and 2nd Line engineers. Key Responsibilities: • Technical Support: Assist users with technical queries relating to Microsoft products, Windows OS, networks, applications, and secure systems. • Incident Logging: Accurately log incidents using ITSM tools and ensure timely follow-up and resolution. • Customer Service: Provide professional and empathetic support to users maintain high levels of satisfaction. • Escalation & Diagnosis: Take ownership of issues, escalate where necessary, and help diagnose problems using available tools and documentation. • Process Adherence: Follow established processes and help improve them through feedback and documentation. • Service Monitoring: Track and contribute to KPIs and SLA compliance. • Team Contribution: Work collaboratively with team members to maintain and improve the quality of service delivery. Skills & Experience: We re looking for candidates who have either: • Some experience working on an IT Service Desk in a Windows environment OR • A recent graduate with a strong interest in IT support and a willingness to learn In addition, the following soft skills are essential: • Excellent communication and customer service abilities • Reliability and a proactive attitude • Team player mindset with a willingness to go above and beyond Desirable Technical Skills: Experience or familiarity with any of the following would be beneficial: • Windows Server (2012/2019) • Windows 11 VDI environments • Active Directory & Group Policy • DNS, DFS, WSUS, user account management • Exchange 2013 (on Server 2008) • Windows Log File Analysis • Backup technologies (e.g. Veritas NetBackup, Veeam) • Horizon Brokers, HCI Solutions • Oracle/SQL • VMware infrastructure • OpenVMS • IDAM (Identity Access Management) Please note: Due to the nature of the environment, candidates must be UK nationals eligible for high-level government security clearance. This role cannot accept dual nationality applicants or those requiring visa sponsorship. If you re passionate about IT support, eager to grow, and meet the security requirements, we encourage you to apply today. This is a unique opportunity to join a team supporting some of the UK s most secure and important infrastructure.
2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage and expenses paid) Key Requirements Previous experience in an MSP or similar fast-paced support environment Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune Proficient in Active Directory administration and troubleshooting Good understanding of virtualisation technologies (VMware, Hyper-V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Aug 05, 2025
Full time
2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage and expenses paid) Key Requirements Previous experience in an MSP or similar fast-paced support environment Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune Proficient in Active Directory administration and troubleshooting Good understanding of virtualisation technologies (VMware, Hyper-V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
Aug 05, 2025
Full time
Futures recruitment are looking to appoint a service desk engineer for our client based on the outskirts of Hull. Due to a period of continued growth the successful service desk engineer will be responsible for 2nd line IT Support and provide technical support on both hardware and software issues. You will play a vital role in diagnosing, troubleshooting, and resolving IT incidents while working closely with internal stakeholders. Key Responsibilities • Provide 2nd line support for hardware and software issues across the business. • Troubleshoot and resolve PCs, servers, printers, scanners, mobile devices, and network problems. • Maintain and support manufacturing-specific IT systems and applications. • Support Windows environments • Perform root cause analysis to prevent recurring technical issues. • Manage and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. • Knowledge of hardware diagnostics and troubleshooting (PCs, laptops, printers, barcode scanners). • Familiarity with manufacturing or industrial IT systems is highly desirable. • Ability to work independently and prioritise tasks in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Excellent communication skills, with the ability to explain technical concepts to non-technical users. Does this sound like your next role? If so click apply now.
Job title: Technical Team Manager Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. Job Description The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians click apply for full job details
Aug 05, 2025
Full time
Job title: Technical Team Manager Location: Bracknell Salary: £48k plus 3% bonus Candidates must be willing and eligible for SC clearance for this role. Job Description The Technical Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians click apply for full job details
Role: Field Service Engineer Location: London Duration: Permanent Is it Onsite/Remote/Hybrid: Onsite Experience : 3+ Years Job Description: Job purpose The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment. Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners). The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required & directed. On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment. The remit of the role includes the following under the supervision of Field Services Manager: Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices. Upgrade, support and troubleshoot issues related to phones and tablets both iOS and Android Upgrade, support and troubleshoot issues related Windows based tablets Customize desktop hardware to meet user specifications and site standards Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Be aware of current Health and Safety requirements and co-operate with Facilities Management Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment Develop trends by monitoring and analysing incoming calls, problems and support requests Co-ordinate and manage through to resolution all incidents involving internal/external third line support teams Maintain and enhance the Asset Register of IS hardware and software for customer Establish and maintain effective working relationships with the Hexaware IS department & supported customers To provide a key provision of liaison between relevant areas of the business and the IS department to ensure rapid response to all problems, ideas, issues and queries raised Main responsibilities: (70%) To administer 2nd line support, in response to requests from the business. (10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users can operate with maximum systems availability and understanding of the end user computing environment. (20%) Other tasks as appropriate. Technical skills and competencies: Familiarity with Intel based computer hardware Hands-on experience with Windows/Mac OS environments Familiarity with iOS, Android and MDMs Intune and Knox Familiarity with layer 1, layer 2 and layer 3 networking devices Working knowledge of MS office products Hands-on experience with Active Directory and groups and policies Hand-on experience with Software deployment SCCM and Altris Ability to deal with customers at all levels through an approachable and customer focused awareness. An inquisitive and analytical mind who is service driven. A methodical and accurate worker, able to manage life cycle of incidents through to resolution. Evidence of competent writing skills and attention to detail. The ability to communicate clearly. The confidence, maturity, and stature to deal effectively with colleagues in all parts and levels of the business. Role-specific knowledge and expertise Essential PC build and repair Patch Management Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users Collaborate with 3rd level support to prevent system downtime Network Changes & Management Software/hardware/network troubleshooting Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems while working under pressure Experience of providing support across multiple sites Flexibility to support under SLAs Experience, qualifications, and other role-specific requirements Essential Basic GCSE's / A Levels (As per country) Studied a computer related subject preferred Good A Levels/BTEC or above. (As per country) Microsoft Product Knowledge Flexibility to operate from different sites (not frequent) Knowledge of Field Services Environment
Aug 05, 2025
Full time
Role: Field Service Engineer Location: London Duration: Permanent Is it Onsite/Remote/Hybrid: Onsite Experience : 3+ Years Job Description: Job purpose The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's end user computing environment. Delivering the highest level of support to end users ensuring the most cost-effective use of the business systems and allowing us to gain maximum return on the IT investment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, ticketing machines, payment devices and scanners). The person will also help with troubleshooting problems (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required & directed. On the job training will be given & over a period of time we will help develop your IT know-how in a corporate environment. The remit of the role includes the following under the supervision of Field Services Manager: Install, upgrade, support and troubleshoot Windows 10, 11, MacOSx, Microsoft Office and any other authorised desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. Install, upgrade, support and troubleshoot Windows based laptop, desktop and MacOSx Install, upgrade, support and troubleshoot for Self Service ticketing machines, Chip and Pin payment devices. Upgrade, support and troubleshoot issues related to phones and tablets both iOS and Android Upgrade, support and troubleshoot issues related Windows based tablets Customize desktop hardware to meet user specifications and site standards Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Be aware of current Health and Safety requirements and co-operate with Facilities Management Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment Develop trends by monitoring and analysing incoming calls, problems and support requests Co-ordinate and manage through to resolution all incidents involving internal/external third line support teams Maintain and enhance the Asset Register of IS hardware and software for customer Establish and maintain effective working relationships with the Hexaware IS department & supported customers To provide a key provision of liaison between relevant areas of the business and the IS department to ensure rapid response to all problems, ideas, issues and queries raised Main responsibilities: (70%) To administer 2nd line support, in response to requests from the business. (10%) To ensure that, both through direct response and co-ordinating escalation of problems where appropriate, users can operate with maximum systems availability and understanding of the end user computing environment. (20%) Other tasks as appropriate. Technical skills and competencies: Familiarity with Intel based computer hardware Hands-on experience with Windows/Mac OS environments Familiarity with iOS, Android and MDMs Intune and Knox Familiarity with layer 1, layer 2 and layer 3 networking devices Working knowledge of MS office products Hands-on experience with Active Directory and groups and policies Hand-on experience with Software deployment SCCM and Altris Ability to deal with customers at all levels through an approachable and customer focused awareness. An inquisitive and analytical mind who is service driven. A methodical and accurate worker, able to manage life cycle of incidents through to resolution. Evidence of competent writing skills and attention to detail. The ability to communicate clearly. The confidence, maturity, and stature to deal effectively with colleagues in all parts and levels of the business. Role-specific knowledge and expertise Essential PC build and repair Patch Management Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users Collaborate with 3rd level support to prevent system downtime Network Changes & Management Software/hardware/network troubleshooting Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems while working under pressure Experience of providing support across multiple sites Flexibility to support under SLAs Experience, qualifications, and other role-specific requirements Essential Basic GCSE's / A Levels (As per country) Studied a computer related subject preferred Good A Levels/BTEC or above. (As per country) Microsoft Product Knowledge Flexibility to operate from different sites (not frequent) Knowledge of Field Services Environment
11116JS2ND £45k - 60k per year 2nd Line Engineer - DevOps Remote or Hybrid We are seeking a motivated and enthusiastic 2nd Line Engineer to join our clients growing technology team with a plan to increase their skillset in a DevOps environment. This position is designed for individuals looking to develop a career in DevOps through hands-on experience, structured mentoring, and real-world exposure to cloud and on-premise environments. As a 2nd Line Engineer, you will work under the guidance of the Lead DevOps Engineer to assist in automating, deploying, and maintaining development and production environments. You'll support development teams by helping manage infrastructure, build and release pipelines, and system monitoring. Key Responsibilities: Support the DevOps team in maintaining and improving build and deployment pipelines. Assist in monitoring application and infrastructure performance under guidance. Help maintain environment consistency through automation and scripting. Learn and use tools such as Azure DevOps, Git, and CI/CD platforms (e.g., Jenkins). Shadow and assist with Infrastructure as Code tools such as ARM templates or Terraform. Develop basic scripts to automate deployment and configuration tasks. Help document systems, processes, and configurations to build shared team knowledge. Provide basic support for operational issues and deployment queries from development teams. Participate in team meetings and contribute to technical discussions at an appropriate level. Build foundational knowledge of cloud infrastructure (e.g., Azure) and on-premise virtual environments. Work towards an understanding of secure deployment practices and basic DevSecOps principles. What We're Looking For: Minimum of 2 years' experience in a 2nd line ICT support or equivalent infrastructure role. Exposure to enterprise infrastructure environments including servers, networks, and virtualisation. Experience supporting Windows environments; exposure to Linux-based systems is desirable. Any experience in the following skills would be beneficial but not required: CI/CD concepts and software release practices. Version control tools and practices (e.g., Git, GitHub, Azure DevOps). Terraform, ARM templates, or other IaC tools. Containerisation technologies such as Docker or AKS (Azure Kubernetes Service). What We Offer: Structured mentoring and development path into a full DevOps role. Exposure to modern DevOps tools and methodologies. A collaborative and supportive team environment. Opportunities to gain industry-recognized certifications. Competitive salary and benefits package. 2nd Line Engineer - DevOps Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Aug 05, 2025
Full time
11116JS2ND £45k - 60k per year 2nd Line Engineer - DevOps Remote or Hybrid We are seeking a motivated and enthusiastic 2nd Line Engineer to join our clients growing technology team with a plan to increase their skillset in a DevOps environment. This position is designed for individuals looking to develop a career in DevOps through hands-on experience, structured mentoring, and real-world exposure to cloud and on-premise environments. As a 2nd Line Engineer, you will work under the guidance of the Lead DevOps Engineer to assist in automating, deploying, and maintaining development and production environments. You'll support development teams by helping manage infrastructure, build and release pipelines, and system monitoring. Key Responsibilities: Support the DevOps team in maintaining and improving build and deployment pipelines. Assist in monitoring application and infrastructure performance under guidance. Help maintain environment consistency through automation and scripting. Learn and use tools such as Azure DevOps, Git, and CI/CD platforms (e.g., Jenkins). Shadow and assist with Infrastructure as Code tools such as ARM templates or Terraform. Develop basic scripts to automate deployment and configuration tasks. Help document systems, processes, and configurations to build shared team knowledge. Provide basic support for operational issues and deployment queries from development teams. Participate in team meetings and contribute to technical discussions at an appropriate level. Build foundational knowledge of cloud infrastructure (e.g., Azure) and on-premise virtual environments. Work towards an understanding of secure deployment practices and basic DevSecOps principles. What We're Looking For: Minimum of 2 years' experience in a 2nd line ICT support or equivalent infrastructure role. Exposure to enterprise infrastructure environments including servers, networks, and virtualisation. Experience supporting Windows environments; exposure to Linux-based systems is desirable. Any experience in the following skills would be beneficial but not required: CI/CD concepts and software release practices. Version control tools and practices (e.g., Git, GitHub, Azure DevOps). Terraform, ARM templates, or other IaC tools. Containerisation technologies such as Docker or AKS (Azure Kubernetes Service). What We Offer: Structured mentoring and development path into a full DevOps role. Exposure to modern DevOps tools and methodologies. A collaborative and supportive team environment. Opportunities to gain industry-recognized certifications. Competitive salary and benefits package. 2nd Line Engineer - DevOps Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Location : London Department : Client Services Hours : Full-time About YLD: YLD's mission is to empower our clients to forge ahead. We strive to enhance our clients' capabilities, ensuring they have an edge over their competitors. Our goal is to make our clients successful, and our team's excellence drives that. As a software engineering and design consultancy, we create lasting digital capabilities for our clients. With footprints in London, Lisbon, and Porto, we are a community of driven professionals. About the role: YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we're looking for a Senior Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans. It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor. Working in partnership with our senior leadership team and reporting to our Head of Client Services, you'll provide passionate, committed leadership and direction to the business. You'll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed. Your day-to-day responsibilities will look like this: Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with delivery teams to ensure that we are fulfilling the client's expectations of us; Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client; Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed; Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients; Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement; Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members; Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement. You'll have the following skills and experience: Proven success of having worked in a similar role within a software development consultancy; Strong consulting and stakeholder management experience; A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you'll have a background of working hands-on within a delivery team; Experience working in complex organisations and multi-supplier environments is an advantage; Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You'll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long-lasting relationships built on trust; A pragmatic and strategic approach to engagement management; Excellent communication skills; You will be expected to write and contribute to marketing collateral as well as participate in writing case studies. You'll be aware of when it's appropriate to adapt your communication to suit the situation, i.e.: when you need to be more concise and when you need to give more detail; An awareness of when to escalate issues and when you can handle matters on your own, reporting on them afterwards; Strong financial skills and commercial awareness. You'll be: Self-motivated, proactive and always looking for ways to improve and develop yourself; Detail oriented; Pragmatic using problem-solving skills to balance innovation with practical choices to solve client and business needs; Used to working in a team-oriented, collaborative environment; Analytical and problem-solving; A believer in diversity and fairness. As well as the chance to work with a forward-thinking, ethical, and fun group of people, you'll also get: Company Private Health care (currently provided by BUPA) Enhanced fully paid maternity and paternity leave for up to 6 months Company's Pension Scheme 25 days annual holiday (excluding Public Holidays) £2000 annual allowance for Training/Conferences £300 annual allowance for additional hardware Mental Health support: access to Spill app Meditation/Sleep support: Headspace or Calm app subscription Bonus (depending on Company performance and results) Employee referral schemes Our typical Recruitment Process looks like this: 1st Interview with someone from the Talent team (30/45 mins) 2nd Interview with the Head of Client Services (30mins) Panel Interview ( 1h) Final in-person interview with Head of Client Services and CEO (30mins) We live and breathe our values, and know you will too: Growing every day Including everyone Relationships built on honesty and ethics Inspiring solutions Winning together We're an equal-opportunity employer and value diversity of all kinds. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.
Aug 05, 2025
Full time
Location : London Department : Client Services Hours : Full-time About YLD: YLD's mission is to empower our clients to forge ahead. We strive to enhance our clients' capabilities, ensuring they have an edge over their competitors. Our goal is to make our clients successful, and our team's excellence drives that. As a software engineering and design consultancy, we create lasting digital capabilities for our clients. With footprints in London, Lisbon, and Porto, we are a community of driven professionals. About the role: YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we're looking for a Senior Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans. It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor. Working in partnership with our senior leadership team and reporting to our Head of Client Services, you'll provide passionate, committed leadership and direction to the business. You'll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed. Your day-to-day responsibilities will look like this: Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with delivery teams to ensure that we are fulfilling the client's expectations of us; Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client; Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed; Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients; Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement; Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members; Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement. You'll have the following skills and experience: Proven success of having worked in a similar role within a software development consultancy; Strong consulting and stakeholder management experience; A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you'll have a background of working hands-on within a delivery team; Experience working in complex organisations and multi-supplier environments is an advantage; Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You'll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long-lasting relationships built on trust; A pragmatic and strategic approach to engagement management; Excellent communication skills; You will be expected to write and contribute to marketing collateral as well as participate in writing case studies. You'll be aware of when it's appropriate to adapt your communication to suit the situation, i.e.: when you need to be more concise and when you need to give more detail; An awareness of when to escalate issues and when you can handle matters on your own, reporting on them afterwards; Strong financial skills and commercial awareness. You'll be: Self-motivated, proactive and always looking for ways to improve and develop yourself; Detail oriented; Pragmatic using problem-solving skills to balance innovation with practical choices to solve client and business needs; Used to working in a team-oriented, collaborative environment; Analytical and problem-solving; A believer in diversity and fairness. As well as the chance to work with a forward-thinking, ethical, and fun group of people, you'll also get: Company Private Health care (currently provided by BUPA) Enhanced fully paid maternity and paternity leave for up to 6 months Company's Pension Scheme 25 days annual holiday (excluding Public Holidays) £2000 annual allowance for Training/Conferences £300 annual allowance for additional hardware Mental Health support: access to Spill app Meditation/Sleep support: Headspace or Calm app subscription Bonus (depending on Company performance and results) Employee referral schemes Our typical Recruitment Process looks like this: 1st Interview with someone from the Talent team (30/45 mins) 2nd Interview with the Head of Client Services (30mins) Panel Interview ( 1h) Final in-person interview with Head of Client Services and CEO (30mins) We live and breathe our values, and know you will too: Growing every day Including everyone Relationships built on honesty and ethics Inspiring solutions Winning together We're an equal-opportunity employer and value diversity of all kinds. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.
Job title: Lead Data Scientist Location: London / Leicester / Bexhill Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business. The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team. We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview The Lead Data Scientist will lead and oversee projects which deliver cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. This role is within a combined team of Actuaries and Data Scientists championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information and augment traditional modelling techniques. The Lead Data Scientist will combine their knowledge and understanding of data science concepts along with Hastings' domain knowledge and processes to develop advanced solutions to help Hastings become the top digital insurer in the UK. They would Lead a small team of data scientists, who would assist them in the creation of data science solutions and would requiring mentoring and support in their development. Job details Taking the technical lead in projects that create and maintain analytical tools to support in the management of our risk portfolio Develop best in-class models to predict claims outcomes, fraud, and other risk key performance indicators Engineer powerful new features to be deployed into our rating algorithms or other internal algorithms Build reusable, maintainable, automatable, and innovative processes, and data and/or model pipelines Manage and mentor junior Actuaries and Data Scientists Support Senior Leaders in the delivery of strategic objectives Essential skills/experience: Strong technical modelling skills Proven track record of delivering commercial value Keen interest in emerging ML techniques and how these can be used within Underwriting & Pricing Strong experience using Python and ML libraries to build data science/machine learning products Strong senior stakeholder management and communication skills Ability to work cross-functionally with Data Engineers, Data Scientists, Actuaries and Pricing Analysts Desirable Experience working cross-functionally with Data Engineers, Data Scientists, Actuaries and Risk Pricing Analysts Experience with using GitHub as a code collaboration tool as well as a product version control too Personal Attributes Natural problem solver who loves building quality solutions to complex real-world challenges Focuses on the bigger picture but not afraid to get into the detail when necessary Dynamic, flexible, and delivery-focussed work ethic required to adapt to a fastpaced environment Takes ownership and accountability for key projects and workstream The interview process: Our interview process involves the below: Recruiter screening call 1st stage interview - Initial Intro with hiring leader 2nd interview (Technical) will include panel 3rd Short call with Hiring Leader As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date:
Aug 05, 2025
Full time
Job title: Lead Data Scientist Location: London / Leicester / Bexhill Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business. The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team. We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview The Lead Data Scientist will lead and oversee projects which deliver cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. This role is within a combined team of Actuaries and Data Scientists championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information and augment traditional modelling techniques. The Lead Data Scientist will combine their knowledge and understanding of data science concepts along with Hastings' domain knowledge and processes to develop advanced solutions to help Hastings become the top digital insurer in the UK. They would Lead a small team of data scientists, who would assist them in the creation of data science solutions and would requiring mentoring and support in their development. Job details Taking the technical lead in projects that create and maintain analytical tools to support in the management of our risk portfolio Develop best in-class models to predict claims outcomes, fraud, and other risk key performance indicators Engineer powerful new features to be deployed into our rating algorithms or other internal algorithms Build reusable, maintainable, automatable, and innovative processes, and data and/or model pipelines Manage and mentor junior Actuaries and Data Scientists Support Senior Leaders in the delivery of strategic objectives Essential skills/experience: Strong technical modelling skills Proven track record of delivering commercial value Keen interest in emerging ML techniques and how these can be used within Underwriting & Pricing Strong experience using Python and ML libraries to build data science/machine learning products Strong senior stakeholder management and communication skills Ability to work cross-functionally with Data Engineers, Data Scientists, Actuaries and Pricing Analysts Desirable Experience working cross-functionally with Data Engineers, Data Scientists, Actuaries and Risk Pricing Analysts Experience with using GitHub as a code collaboration tool as well as a product version control too Personal Attributes Natural problem solver who loves building quality solutions to complex real-world challenges Focuses on the bigger picture but not afraid to get into the detail when necessary Dynamic, flexible, and delivery-focussed work ethic required to adapt to a fastpaced environment Takes ownership and accountability for key projects and workstream The interview process: Our interview process involves the below: Recruiter screening call 1st stage interview - Initial Intro with hiring leader 2nd interview (Technical) will include panel 3rd Short call with Hiring Leader As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date:
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role Paragraph: Coinbase is looking for a seasoned Program Manager to join our Security Programs team, leading the end-to-end delivery of critical compliance and security initiatives across EMEA. You'll act as the "connective tissue" between our regulated entities (including Ireland, Germany, UK and beyond) and our global shared services, ensuring that security standards are upheld and risks are mitigated at scale. In this role, you'll maintain an objective view of cross-functional priorities, coach stakeholders to make data-driven decisions, and amplify our "Most Trusted" brand. If you thrive in fast-paced environments, enjoy collaborating across multiple time zones, and are passionate about securing billions of dollars in digital assets, let's talk. What you'll be doing (ie. job duties): Lead EMEA-focused security programmes by designing, launching and managing comprehensive compliance tracks across multiple jurisdictions, while liaising daily with U.S. shared-service partners Drive 1st- and 2nd-line security programs in risk, controls, operations to chart a clear path to achieve business outcomes under MiCA, DORA, BAIT, GDPR and local frameworks Collaborate with Information Security and Technology Risk and Controls teams to identify and manage risks, evolve controls, ensure compliance with applicable frameworks (SOX, SOC2 and ISO27001) and meet business objectives Own the roadmap by defining success metrics, adoption targets and delivery milestones; monitor progress using both qualitative insights and quantitative KPIs Identify cross-functional blockers proactively, assess impacts, and present clear mitigation plans to senior leadership Continuously refine security templates, playbooks and metrics so they remain simple, repeatable and scalable across new markets Mentor and grow a diverse team of program managers and contractors across EMEA and support the buildout of APAC What we look for in you (ie. job requirements): 8+ years in programme or project management roles, with 5+ years in security, risk or compliance 3+ years managing and developing high-performing teams; excellent leadership and people management skills, with the ability to inspire, coach, and hold a distributed team accountable. Native-level fluency in English, with proven ability to translate complex security and risk concepts for a predominantly U.S.-based leadership and engineering audience Proven track record in a highly regulated ecosystem such as FinTech, payments or financial services Hands-on experience managing outsourced security providers and tracking SLAs/KPIs to ensure delivery Deep familiarity with EMEA frameworks (MiCA, DORA, BAIT, GDPR) and experience implementing cyber/security frameworks (NIST CSF, SOC2, ISO27001) Strong ability to design straightforward processes that flex to solve novel challenges and evolving regulations Excellent at distilling complex security risks into clear, concise updates for both technical teams and C-level stakeholders Comfortable working in a distributed, multi-cultural environment across EMEA Nice to haves: Broad understanding of security domains and controls, especially in M&A contexts Experience leveraging automation or AI to accelerate programme delivery Exposure to all three lines of defence (1st, 2nd and 3rd) in a financial services setting Familiarity with crypto and blockchain technologies Job #: P69458 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: £106,100 - £106,100 GBP Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Aug 05, 2025
Full time
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role Paragraph: Coinbase is looking for a seasoned Program Manager to join our Security Programs team, leading the end-to-end delivery of critical compliance and security initiatives across EMEA. You'll act as the "connective tissue" between our regulated entities (including Ireland, Germany, UK and beyond) and our global shared services, ensuring that security standards are upheld and risks are mitigated at scale. In this role, you'll maintain an objective view of cross-functional priorities, coach stakeholders to make data-driven decisions, and amplify our "Most Trusted" brand. If you thrive in fast-paced environments, enjoy collaborating across multiple time zones, and are passionate about securing billions of dollars in digital assets, let's talk. What you'll be doing (ie. job duties): Lead EMEA-focused security programmes by designing, launching and managing comprehensive compliance tracks across multiple jurisdictions, while liaising daily with U.S. shared-service partners Drive 1st- and 2nd-line security programs in risk, controls, operations to chart a clear path to achieve business outcomes under MiCA, DORA, BAIT, GDPR and local frameworks Collaborate with Information Security and Technology Risk and Controls teams to identify and manage risks, evolve controls, ensure compliance with applicable frameworks (SOX, SOC2 and ISO27001) and meet business objectives Own the roadmap by defining success metrics, adoption targets and delivery milestones; monitor progress using both qualitative insights and quantitative KPIs Identify cross-functional blockers proactively, assess impacts, and present clear mitigation plans to senior leadership Continuously refine security templates, playbooks and metrics so they remain simple, repeatable and scalable across new markets Mentor and grow a diverse team of program managers and contractors across EMEA and support the buildout of APAC What we look for in you (ie. job requirements): 8+ years in programme or project management roles, with 5+ years in security, risk or compliance 3+ years managing and developing high-performing teams; excellent leadership and people management skills, with the ability to inspire, coach, and hold a distributed team accountable. Native-level fluency in English, with proven ability to translate complex security and risk concepts for a predominantly U.S.-based leadership and engineering audience Proven track record in a highly regulated ecosystem such as FinTech, payments or financial services Hands-on experience managing outsourced security providers and tracking SLAs/KPIs to ensure delivery Deep familiarity with EMEA frameworks (MiCA, DORA, BAIT, GDPR) and experience implementing cyber/security frameworks (NIST CSF, SOC2, ISO27001) Strong ability to design straightforward processes that flex to solve novel challenges and evolving regulations Excellent at distilling complex security risks into clear, concise updates for both technical teams and C-level stakeholders Comfortable working in a distributed, multi-cultural environment across EMEA Nice to haves: Broad understanding of security domains and controls, especially in M&A contexts Experience leveraging automation or AI to accelerate programme delivery Exposure to all three lines of defence (1st, 2nd and 3rd) in a financial services setting Familiarity with crypto and blockchain technologies Job #: P69458 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: £106,100 - £106,100 GBP Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
SE Director EMEA SOUTH TO BE BASED: Israel, Spain, Italy Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back! Role Summary Splunk is seeking a highly motivated, results oriented individual to join our dynamic Pre-Sales team as Director of Solution Engineering for EMEA South and lead a team of senior solution engineers. This person will have the opportunity to work at a fast-growing company that is changing the way that information is used to support business decisions! This director role will manage a team of senior solution engineering managers in support of sales to achieve revenue targets and ensure customer success. Take the director technical role in the region supporting your solution engineering managers and sales activities, recruiting top talent, and actively engaged with key customers. Ensure tight alignment between field sales and other organisations within Splunk. This role requires a strong technical background, leadership skills, and the ability to build and maintain relationships with various stakeholders. What you'll get to do Lead a team of Solutions Engineering Managers helping to ensure sales and customer success Engage directly with Pre-Sales and Sales Leadership to strategise on their opportunities and engage on pre-sales activities for Splunk's solutions Conduct pipeline recruiting efforts to find and hire top field engineering talent within your region. Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of skills and capabilities Ensure that team is enabled to support required Splunk products and solutions along with required sales/soft skills Work closely with field leadership to jointly develop strategic and technical account plans; Interact with customers and prospects to understand their business challenges Develop a close working relationship with Professional Services and Education to ensure alignment between pre and post sales activities Support Splunk Professional Services by identifying and scoping new opportunities and following major engagements to ensure customer success Provide Sales Engineers and managers with continual development feedback and co-developing development plans for each individual Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent and manage performance at all levels Deliver annual performance evaluations using the skill/will methodology along with assisting SE's and Managers with building out and implementing their individual development plans Conduct regular 1:1's with team members to provide constructive feedback and skills development; Work multi-functionally with support, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations Deliver presentations and technical briefings to customers on Splunk products and solutions. Assist and manage with critical Splunk evaluations and POC's Qualifications At least 8+ years' experience in technically selling and supporting software products to IT organisations At least 3+ years' related SE/SA Management experience is highly preferred Excellent communication skills - written and oral. Ability to communicate complex ideas; Very articulate Experience and familiarity with the Splunk portfolio is helpful. Domain expertise with IT Operations, Application Management, and/or Security/Compliance is desirable Experience as a 2nd Level Manager is not necassary but is preferred Experience with networking, server, application, virtualization, big data, and web technologies. Ability to work with diverse groups of people; challenge and lead people toward their peak performance Able to travel up to 50% BS or equivalent experience in Computer Science, Management Information Systems Recent Management hands on experience required for this role Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Aug 05, 2025
Full time
SE Director EMEA SOUTH TO BE BASED: Israel, Spain, Italy Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back! Role Summary Splunk is seeking a highly motivated, results oriented individual to join our dynamic Pre-Sales team as Director of Solution Engineering for EMEA South and lead a team of senior solution engineers. This person will have the opportunity to work at a fast-growing company that is changing the way that information is used to support business decisions! This director role will manage a team of senior solution engineering managers in support of sales to achieve revenue targets and ensure customer success. Take the director technical role in the region supporting your solution engineering managers and sales activities, recruiting top talent, and actively engaged with key customers. Ensure tight alignment between field sales and other organisations within Splunk. This role requires a strong technical background, leadership skills, and the ability to build and maintain relationships with various stakeholders. What you'll get to do Lead a team of Solutions Engineering Managers helping to ensure sales and customer success Engage directly with Pre-Sales and Sales Leadership to strategise on their opportunities and engage on pre-sales activities for Splunk's solutions Conduct pipeline recruiting efforts to find and hire top field engineering talent within your region. Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of skills and capabilities Ensure that team is enabled to support required Splunk products and solutions along with required sales/soft skills Work closely with field leadership to jointly develop strategic and technical account plans; Interact with customers and prospects to understand their business challenges Develop a close working relationship with Professional Services and Education to ensure alignment between pre and post sales activities Support Splunk Professional Services by identifying and scoping new opportunities and following major engagements to ensure customer success Provide Sales Engineers and managers with continual development feedback and co-developing development plans for each individual Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent and manage performance at all levels Deliver annual performance evaluations using the skill/will methodology along with assisting SE's and Managers with building out and implementing their individual development plans Conduct regular 1:1's with team members to provide constructive feedback and skills development; Work multi-functionally with support, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations Deliver presentations and technical briefings to customers on Splunk products and solutions. Assist and manage with critical Splunk evaluations and POC's Qualifications At least 8+ years' experience in technically selling and supporting software products to IT organisations At least 3+ years' related SE/SA Management experience is highly preferred Excellent communication skills - written and oral. Ability to communicate complex ideas; Very articulate Experience and familiarity with the Splunk portfolio is helpful. Domain expertise with IT Operations, Application Management, and/or Security/Compliance is desirable Experience as a 2nd Level Manager is not necassary but is preferred Experience with networking, server, application, virtualization, big data, and web technologies. Ability to work with diverse groups of people; challenge and lead people toward their peak performance Able to travel up to 50% BS or equivalent experience in Computer Science, Management Information Systems Recent Management hands on experience required for this role Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Aug 04, 2025
Full time
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Aug 04, 2025
Full time
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge. This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding to incidents in accordance with SLAs. Supporting bespoke software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills. Good attention to detail. Ability to work on own initiative and as part of a team. Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
Aug 04, 2025
Full time
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge. This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding to incidents in accordance with SLAs. Supporting bespoke software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills. Good attention to detail. Ability to work on own initiative and as part of a team. Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
D365FO Support Consultant - Yorkshire - 55k Nigel Frank are seeking a skilled and proactive Applications Support Specialist to join a well established manufacturing business in the Yorkshire area. This role focuses on supporting a hybrid Microsoft D365FO environment and associated production systems, while also contributing to D365FO-related projects and continuous improvement initiatives. The role offers a flexible, hybrid working model with an on site expectation of 2 to 3 days per week. Key Responsibilities: Provide 2nd and 3rd line support for business-critical applications including d365fo, PTS, PPMS, D365, and BI platforms. Collaborate on and lead D365FO-focused projects, ensuring timely and effective delivery. Support the ongoing deployment and optimisation of Microsoft-based solutions. Deliver training and support to end-users to encourage adoption of new systems and processes. Assist in prioritising application support tasks in alignment with business needs. Work closely with finance to align IT support with business objectives and assist with budgeting. Liaise with third-party vendors to ensure the stability and performance of production systems. Ensure applications are secure, up to date, and optimised for maximum up time. Skills and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, root cause analysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing, deployment, and post-go-live support If you are interested in this position please send your CV to (url removed) or call me to discuss this role in further detail. I understand the need for discretion and would welcome the chance to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. For more information on the Microsoft Dynamics market and available opportunities I can be contacted by email url removed confidentiality is guaranteed.
Aug 04, 2025
Full time
D365FO Support Consultant - Yorkshire - 55k Nigel Frank are seeking a skilled and proactive Applications Support Specialist to join a well established manufacturing business in the Yorkshire area. This role focuses on supporting a hybrid Microsoft D365FO environment and associated production systems, while also contributing to D365FO-related projects and continuous improvement initiatives. The role offers a flexible, hybrid working model with an on site expectation of 2 to 3 days per week. Key Responsibilities: Provide 2nd and 3rd line support for business-critical applications including d365fo, PTS, PPMS, D365, and BI platforms. Collaborate on and lead D365FO-focused projects, ensuring timely and effective delivery. Support the ongoing deployment and optimisation of Microsoft-based solutions. Deliver training and support to end-users to encourage adoption of new systems and processes. Assist in prioritising application support tasks in alignment with business needs. Work closely with finance to align IT support with business objectives and assist with budgeting. Liaise with third-party vendors to ensure the stability and performance of production systems. Ensure applications are secure, up to date, and optimised for maximum up time. Skills and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, root cause analysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing, deployment, and post-go-live support If you are interested in this position please send your CV to (url removed) or call me to discuss this role in further detail. I understand the need for discretion and would welcome the chance to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. For more information on the Microsoft Dynamics market and available opportunities I can be contacted by email url removed confidentiality is guaranteed.
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Aug 04, 2025
Full time
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
Aug 04, 2025
Full time
Continuous Improvement Manager (Known internally as IWS Manager ) Billingham, Stockton-on-Tees (Home of McCoy's, POM-BEAR and more) On-site Join our snack-loving team! Due to internal progression, we're looking for a Continuous Improvement Manager/IWS Manager to join our team at KP Snacks in Billingham. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading - this might just be your next adventure! The IWS Manager has the site accountability for the ongoing phased development of Intersnack Work Systems (IWS) and helps the site to achieve their Compelling Business Need (CBN), reduce losses and achieve total employee engagement. What's in it for you? We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer: Attractive salary, depending on the skills and experience you can bring £7.5k car allowance Bonus scheme - with an excellent track record of over-achievement Annual Salary Review Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools As Continuous Improvement Manager/IWS Manager, what will you be doing? Leadership Lead the line organisation through the relevant IWS Phase Journey to drive performance improvement and sustainable results Maintain a clear understanding of priorities, including execution requirements and resource planning, particularly with regard to people and capability Coach and support site organisation to effectively set direction during Daily Direction Setting (DDS), ensuring alignment with site-level targets Provide leadership for the FI/WPI Pillar, fostering a culture of continuous improvement and capability building Influence peers and cross-functional teams to align on priorities and deliver results, including through indirect leadership and collaboration across organisational boundaries Loss Elimination Develop the IWS Site Master / 90-Day Plan to address losses and build capability Lead execution of 90 Day Plans to eliminate losses using IWS tools Monthly review of Site Master Plans and results Drive breakthrough results in OEE, Planned and Unplanned Downtime while delivering against the Master Production Schedule (use OPM and other tools) Lead issue resolution "to Root Cause" on the floor of chronic stops eg (IPS, UPS) DMS Capability Build On the floor coaching of line leads andATMs Perform hands-on coaching (actual usage) on the 8 RTT DMS's Loss Elimination Skill Development/Technical Mastery/Behavioural Coach the use of standard work to eliminate non-value added work, including coaching the link to effort reduction A little bit about our location Billingham is our largest factory in the UK and is home to many of your favourite snack brands (McCoy's, POM-BEAR, Wheat Crunchies and Discos) as well as about 700 colleagues. It's a huge, complex site and is growing significantly over the next few years, which provides plenty of opportunity to grow and develop your career. If you enjoy solving problems, working collaboratively with colleagues and have a positive outlook, we'd like to hear from you! Who are we? Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies. Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you - we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout. We'd love to hear from you if can demonstrate the following knowledge, skills and experience: Demonstrated leadership in Continual Improvement across multiple stakeholder groups Familiarity with IWS is beneficial but not required Proven problem-solving capabilities using tools such as fishbone diagrams, 5 Whys, and root cause analysis (RCA) Strong coaching and communication skills, with the ability to engage and influence others effectively Skilled in leading structured change initiatives and driving sustainable improvements Excellent planning and organisational abilities Collaborative mindset with a proactive approach to seeking input from the wider team High level of personal accountability and ownership for delivering results Competence in handling large volumes of data; minimum intermediate proficiency in Excel Experience operating as part of a leadership team or demonstrable readiness to step into such a role, with the strategic thinking and influence required at that level
