Senior Operations Analyst

Senior Operations Analyst page is loaded Senior Operations Analyst Apply locations Bermuda time type Full time posted on Posted 2 Days Ago job requisition id R

Job Type:

Build a brilliant future with Hiscox

Position: Senior Operations Analyst

Reporting to: Underwriting Operations Manager, London

Location: Bermuda

Type: Permanent

This is exciting opportunity to join our fast-paced reinsurance operations team within the Hiscox Re & ILS business. As a 'reinsurer' our business insures other insurance companies against losses, whether that's covering against natural catastrophes, property risks, cyber claims or something even more specialized. Our operations team sit at the centre of these processes and you will actively contribute to ensure our business runs at maximum efficiency in line with our procedures and service level agreements.

The role:

Step into a role where your input truly counts. We're in search of a self-motivated individual with a passion for efficiency and a keen eye for detail, well-versed in navigating the bustling environment of operations. You will be at the core of our operations, collaborating closely with stakeholders from across the organisation to streamline processes and help the team surpass service level expectations. This is an opportunity to be part of a supportive team where your insights are valued and you will be given the tools and support to quickly integrate with the team.

What you'll be doing:

Providing underwriting operational support to various functions within the Hiscox business. This will include active monitoring, follow-up and resolution of contracts from submission through binding in our policy administration systems.

Serve as a primary local point of contact for the London-based Underwriting Operations Manager, offering support in daily tasks and helping oversee larger-scale project deliveries.

Key role in maintaining underwriting controls by monitoring data and escalating exceptions

Ensuring risk information entered into our systems is accurate and complete. This includes running accuracy reports, identifying key themes and providing solutions to minimize errors.

Proactive workflow management, assisting other team members and ensuring outstanding work items are followed up on.

Completing timely and accurate internal returns and reports

Understanding and complying with current operational underwriting processes and actively looking for ways to improve how we do things

Communicating with underwriters, brokers and other interested parties to address and resolve operational issues that may arise

Applying procedures and adhering to service standards to ensure regulatory, corporate and operational requirements are met

Actively contributing to the success of our business and IT projects

Providing information at the request of internal and external auditors

Offer proactive support to analysts and technicians within the operations team, fostering a collaborative and high-performing work environment across London and Bermuda offices.

Liaising with analysts and technicians in the finance operations team

Our must haves

5 years+ experience in the Insurance and/or reinsurance industry

Excellent attention to detail with strong numerical skills

Good computer literacy, including intermediate/advanced Excel

Experience with reporting applications, comfortable building and updating reports in reporting software

Experience in a busy operations environment

Experience working on projects to deliver successful process efficiencies

Ability to prioritise and organise multiple deliverables in order to meet tight deadlines

Confident working unsupervised and as part of a team to achieve objectives

Excellent communication skills with confidence to build relationships at all levels, and ask questions to ensure requirements and rationale are understood

Flexible approach to work, with willingness to learn and undertake additional responsibilities

Our nice to haves

Strong experience with reporting software, ideally Power BI

Relevant insurance industry professional qualification

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right.

We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.