Assistant Facilities Manager - FM & FOH
Department: Facilities Management
Employment Type: Full Time
Location: MAPP London Workspace
Compensation: £38,000 - £40,000 / year
Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Assistant Facilities Manager - FM & FOH
Team : Facilities Management
Who Does This Role Report Into? Head of Front of House
Role Summary / Purpose and Scope
This role provides support to management of buildings along with the FM team by taking responsibility for completing basic Facilities Management tasks. The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained.
You will have responsibility over running certain initiatives and/or projects independently. The role includes dealing with on-site teams, occupiers, colleagues and clients. A high level of integrity and professionalism must be demonstrated at all times.
You will ideally be an individual who has commercial experience, experience in negotiation and customer facing. Must be a customer service focussed individual with experience of dealing with multiple stakeholders.
Skills, Knowledge and Values
Skills (People & Technical) - Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers in partnership with the relevant teams
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
- Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews
- Provide guidance and support to the onsite teams in implementing Customer Experience initiatives to promote occupier satisfaction and retention. Using own creativity to find new initiatives that can be rolled out across MAPP sites
- Confidently provide feedback to FOH teams when standards are not being upheld or when there are areas of improvement
- Where required, to manage complaints in accordance with the MAPP process
- Learning about different occupier portals and understanding the difference between them
- Assisting with creating and distributing occupier surveys and analysing the data received
- Front of House focus: responsible for preparing guidelines, occupier handbooks, advising on amenities and customer service training
- Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team
- General administrative duties in order to support the Team and if required, the wider MAPP business including correspondence, written and verbal, electronic or paper, taking and circulating minutes and notes of meetings
- Assist and complete various client and management reports as well as presenting said reports including Monthly, Quarterly and Management or Ad hoc adhering to any legislative requirements including sustainability, health and safety and compliance
- Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework
Values & Behaviour - Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications:
Experience of working in a similar role
Qualifications
IOSH Desirable
Committed and focused
A desire to learn new systems and methods of working
Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday
Salary Range (Based on Experience)
£38,000 - £40,000 per annum, depending on experience.