Job Description
Your role
What you'll be doing
What We Need
Corpay is currently looking to hire a Client Support Executive - EMEA within our Corpay Cross Border division. This position falls under our Corporate Payments line of business, located in London, UK. In this role, as a Client Support Executive, you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay. You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. In this role, you will be reporting to the Head of Client Support.
How We Work
As a Client Support Executive, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office setup
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Collaborate with various internal teams, such as sales, operations, and compliance, to ensure smooth client experience for the settling of trades and problem resolution.
Educate Corpay clients on processes where appropriate, to reduce future dependency and contact.
Support efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses)
Monitor, chase, and report on outstanding trades requiring wire instructions.
Comply with regulatory requirements including GDPR and CASS obligations.
Self-handling of small complaints with Dealers and escalate any larger complaints to the complaints department and Head of Client Support.
Escalate non-settlement suspicions to Head of Client Support.
Ensure process manuals are available for all tasks, ensure they are correct and updated accordingly.
Promote the online platform to clients to enhance security and help them to become self-sufficient. Ensuring we are directing them to Cross Border for online demonstrations. As a result, we reduce queries and the need for manual processes.
Act as a central point for the resolution of Compliance queries, internal and baking
Monitor and act as a central point for the resolution of Payment investigations through salesforce
Compile Error reporting from Client Support perspective.
Maintain accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.
Provide ongoing recommendations and process enhancements to consistently improve client experience
Work closely with Dealers and being firsthand support to them and their clients
Help to develop and maintain client relationships through excellent service
Qualifications & Skills
Ideally, you will either have, or a combination of at least 1 years' experience in a client facing/operational role within FX.
We are looking for someone who is honest, flexible and committed.
You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times.
You will need to be computer literate and able to utilize computing equipment for demonstration and reporting purposes, with strong knowledge of excel, outlook and other Microsoft products.
You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.
Benefits & Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
What you'll be doing
What We Need
Corpay is currently looking to hire a Client Support Executive - EMEA within our Corpay Cross Border division. This position falls under our Corporate Payments line of business, located in London, UK. In this role, as a Client Support Executive, you will act as a middle desk between Clients, Front of House and back-office departments, along with various other stakeholders and departments within Corpay. You will ensure clients receive exceptional support and service, acting as a point of expertise within the business. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. In this role, you will be reporting to the Head of Client Support.
How We Work
As a Client Support Executive, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office setup
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Collaborate with various internal teams, such as sales, operations, and compliance, to ensure smooth client experience for the settling of trades and problem resolution.
Educate Corpay clients on processes where appropriate, to reduce future dependency and contact.
Support efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses)
Monitor, chase, and report on outstanding trades requiring wire instructions.
Comply with regulatory requirements including GDPR and CASS obligations.
Self-handling of small complaints with Dealers and escalate any larger complaints to the complaints department and Head of Client Support.
Escalate non-settlement suspicions to Head of Client Support.
Ensure process manuals are available for all tasks, ensure they are correct and updated accordingly.
Promote the online platform to clients to enhance security and help them to become self-sufficient. Ensuring we are directing them to Cross Border for online demonstrations. As a result, we reduce queries and the need for manual processes.
Act as a central point for the resolution of Compliance queries, internal and baking
Monitor and act as a central point for the resolution of Payment investigations through salesforce
Compile Error reporting from Client Support perspective.
Maintain accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.
Provide ongoing recommendations and process enhancements to consistently improve client experience
Work closely with Dealers and being firsthand support to them and their clients
Help to develop and maintain client relationships through excellent service
Qualifications & Skills
Ideally, you will either have, or a combination of at least 1 years' experience in a client facing/operational role within FX.
We are looking for someone who is honest, flexible and committed.
You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times.
You will need to be computer literate and able to utilize computing equipment for demonstration and reporting purposes, with strong knowledge of excel, outlook and other Microsoft products.
You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.
Benefits & Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
About Corpay