Retail Security Manager

Job Title: Security Manager
Location: Tunbridge Wells (TN1)
Salary: 16.50 per hour Approx. 34,320 per year (based on 40 hours/week)
Job Type: Permanent, Full-Time
Working Hours: Flexibility required mixture of day and night coverage; Saturdays required initially

Job Description

Were seeking a confident and experienced Retail Security Manager to take full ownership of security operations at a busy retail site. You'll be responsible for ensuring the safety of staff and customers, managing a team of officers, and maintaining high security standards across the premises.

This is a hands-on management role ideal for someone who thrives in a fast-paced retail environment and is ready to lead by example.

Key Responsibilities

• • Manage day-to-day security operations and team performance
  • Roster planning, holiday/absence management, and staff coverage
  • Conduct 1:2:1s, train new officers, and upskill the existing team
  • Ensure visibility across all shifts, including weekends and nights
  • Work every Saturday initially to support peak trading
  • Monitor CCTV, handle incidents, and complete clear reports
  • Complete risk assessments and site audits annually
  • Create and update SOPs and Assignment Instructions
  • Review and implement changes in line with Martyns Law
  • Manage on-site Health & Safety, incident handling, and reporting
  • Produce monthly service reports and analyse incident data
  • Report to the support team and liaise with site and emergency services

Requirements

• Previous experience in a security management or senior supervisory role (retail preferred)
• SIA Door Supervisor Licence (CCTV Licence desirable)
• Strong leadership, communication, and problem-solving skills
• Flexible with working hours including evenings and weekends
• Confident handling incidents and maintaining professional conduct
• Competent with report writing and basic IT systems

What We Offer

• Career development and progression opportunities
• Supportive and professional team environment
• Training and upskilling opportunities
• Pension, uniform provided

City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.