Housing Officer-Large Sites

Job Title: Large Sites Housing Officer

Location: London and South East

Salary: 28,000- 32,000 with an additional 3,500 location allowance for employees residing within a London postcode

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role:

Our client, a leading provider of housing solutions, is seeking a Large Sites Housing Officer to cover the London and South East area.

The Large Sites Housing Officer plays a key role in ensuring that all properties within the large sites portfolio meet contractual standards and comply with statutory regulations.

Also responsible for safeguarding Service Users and ensuring that accommodation is safe, habitable, and fit for purpose in accordance with contractual obligations.

Duties and Responsibilities:

• Monitor service quality and ensure safeguarding concerns and complaints are followed up appropriately.
• Support subcontractor staff and promote effective collaboration with internal teams, including Safeguarding and Service Centre.
• Conduct regular property audits and inspections, ensuring compliance with health, safety, and contractual standards.
• Ensure timely and accurate welfare checks are completed for all Service Users, with priority given to vulnerable individuals.
• Review documentation, compliance reports, and service standards across subcontractors and internal teams.
• Maintain up-to-date property certifications and manage resolution of defects and non-conformances.
• Liaise with UKVI and other statutory bodies during inspections and respond to their queries when required.
• Support onsite staff in delivering key services to Service Users, including registration with GPs and schools.
• Ensure induction and ongoing training of subcontractor staff is completed and recorded.
• Collaborate with local stakeholders and support agencies, maintaining effective relationships to support contract delivery.

Required Skills:

• Thorough understanding of safeguarding principles and procedures
• Familiar with contractual obligations, housing standards, and health & safety regulations
• Proven experience in conducting property inspections, audits, and ensuring service quality
• Effective communicator with strong interpersonal skills
• Skilled in problem-solving and confident in making sound decisions
• Highly organised with excellent time management
• Strong administrative skills, including accurate report writing and record-keeping
• Proficient in using IT systems and software applications
• Compassionate and empathetic approach to supporting vulnerable individuals
• Full, valid UK driving licence required

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.