Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details
Jul 24, 2025
Full time
Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details
Senior Consultant - Life Sciences - London page is loaded Senior Consultant - Life Sciences - London Apply locations GB - London time type Full time posted on Posted 6 Days Ago job requisition id 30460 Job Family: Strategy & Transformation Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: Is life sciences in your DNA? Breakthroughs in pharma are helping people live healthier lives, while medical devices enable patients to proactively maintain health - this is undoubtedly a transformative time for health care companies. Guidehouse's Life Sciences practice is an engine of innovation, helping pharmaceutical, biotech, medical device, and diagnostic companies develop custom solutions that tackle today's challenges, while anticipating tomorrows. You will have an immediate impact by partnering with our clients, across all levels, to deliver product planning, pricing, reimbursement, product commercialization, and launch excellence solutions. Do you think you are up for the challenge? We continuously strive to foster an inclusive and diverse work culture and thoughtfully develop our people through challenging work, valuable learning and educational programs. We cultivate a culture of mentorship and feedback for professional and personal growth. We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you're passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at Senior Consultants are integral members of Guidehouse Life Sciences teams and contribute to all levels of the consulting process. Life Sciences Senior Consultants are responsible for the day-to-day management of consulting assignments and have regular interactions with clients. As Senior Consultants hone their project management skills and ability to manage multiple work streams, they progress to the position of Managing Consultant. What You Will Need: BA/BSc degree in Science, Biomedical Engineering, Healthcare, Business, Healthcare Policy and Planning or related field of study Minimum 3-5 years of consulting or related work experience in life-sciences product commercialization and/or launch experience; market access experience a plus. Ability to take initiative to work independently and creativity with oversight from management; experience in managing components of projects, ownership of workstreams, and/or analytics is required. Advanced data collection, secondary market research, and information finding experience; primary market research experience a plus. Must possess strong analytical skills to guide client and team decision-making, including ability to efficiently manage and interpret large datasets using advanced Excel functions and logic formulas, develop financial forecasting models, and produce impactful data visualizations to effectively communicate findings to stakeholders. Attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing. Must be willing and able to travel to client sites across the UK, Europe or US, up to 20% of the time. Hold an indefinite Right to Work in the UK (e.g. UK Passport, EU Settled Status, Indefinite Leave to Remain). Note Visa sponsorship is not available. What Would Be Nice To Have: Advanced degree preferred PhD, PharmD, MBA, MS, MD. Demonstrated commitment and passion for the Healthcare and Life Science industries. Ability to understand and clearly communicate the clinical and business implications of technically complex products and services. Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations. Candidates should be strong team players, take initiative, and think strategically and creatively. A track record in mentoring junior staff members is preferred; managing successful projects is an advantage. Track record of promotion within a firm or achievement that shows ability to take on progressively more responsibility. Knowledge of US and/or Global pricing and market access, developed via experience in healthcare consulting or within the pharmaceutical industry. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Similar Jobs (5) Associate Director - Life Sciences Consulting - London locations GB - London time type Full time posted on Posted 6 Days Ago Senior Consultant - Commercial Financial Services Consulting - London, UK locations GB - London time type Full time posted on Posted 13 Days Ago Managing Consultant - Commercial Financial Services Consulting - London, UK locations GB - London time type Full time posted on Posted 27 Days Ago Guidehouse is a globalAI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience inthe healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals toachieve lasting impact and shape a meaningful future.
Jul 09, 2025
Full time
Senior Consultant - Life Sciences - London page is loaded Senior Consultant - Life Sciences - London Apply locations GB - London time type Full time posted on Posted 6 Days Ago job requisition id 30460 Job Family: Strategy & Transformation Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: Is life sciences in your DNA? Breakthroughs in pharma are helping people live healthier lives, while medical devices enable patients to proactively maintain health - this is undoubtedly a transformative time for health care companies. Guidehouse's Life Sciences practice is an engine of innovation, helping pharmaceutical, biotech, medical device, and diagnostic companies develop custom solutions that tackle today's challenges, while anticipating tomorrows. You will have an immediate impact by partnering with our clients, across all levels, to deliver product planning, pricing, reimbursement, product commercialization, and launch excellence solutions. Do you think you are up for the challenge? We continuously strive to foster an inclusive and diverse work culture and thoughtfully develop our people through challenging work, valuable learning and educational programs. We cultivate a culture of mentorship and feedback for professional and personal growth. We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you're passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at Senior Consultants are integral members of Guidehouse Life Sciences teams and contribute to all levels of the consulting process. Life Sciences Senior Consultants are responsible for the day-to-day management of consulting assignments and have regular interactions with clients. As Senior Consultants hone their project management skills and ability to manage multiple work streams, they progress to the position of Managing Consultant. What You Will Need: BA/BSc degree in Science, Biomedical Engineering, Healthcare, Business, Healthcare Policy and Planning or related field of study Minimum 3-5 years of consulting or related work experience in life-sciences product commercialization and/or launch experience; market access experience a plus. Ability to take initiative to work independently and creativity with oversight from management; experience in managing components of projects, ownership of workstreams, and/or analytics is required. Advanced data collection, secondary market research, and information finding experience; primary market research experience a plus. Must possess strong analytical skills to guide client and team decision-making, including ability to efficiently manage and interpret large datasets using advanced Excel functions and logic formulas, develop financial forecasting models, and produce impactful data visualizations to effectively communicate findings to stakeholders. Attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing. Must be willing and able to travel to client sites across the UK, Europe or US, up to 20% of the time. Hold an indefinite Right to Work in the UK (e.g. UK Passport, EU Settled Status, Indefinite Leave to Remain). Note Visa sponsorship is not available. What Would Be Nice To Have: Advanced degree preferred PhD, PharmD, MBA, MS, MD. Demonstrated commitment and passion for the Healthcare and Life Science industries. Ability to understand and clearly communicate the clinical and business implications of technically complex products and services. Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations. Candidates should be strong team players, take initiative, and think strategically and creatively. A track record in mentoring junior staff members is preferred; managing successful projects is an advantage. Track record of promotion within a firm or achievement that shows ability to take on progressively more responsibility. Knowledge of US and/or Global pricing and market access, developed via experience in healthcare consulting or within the pharmaceutical industry. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Similar Jobs (5) Associate Director - Life Sciences Consulting - London locations GB - London time type Full time posted on Posted 6 Days Ago Senior Consultant - Commercial Financial Services Consulting - London, UK locations GB - London time type Full time posted on Posted 13 Days Ago Managing Consultant - Commercial Financial Services Consulting - London, UK locations GB - London time type Full time posted on Posted 27 Days Ago Guidehouse is a globalAI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience inthe healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals toachieve lasting impact and shape a meaningful future.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Supporting all of our BDO offices, our Property and Facilities team provides everything we need to guarantee our people a safe, efficient, and environmentally-friendly workplace. They ensure that all of our offices use the latest systems and services, enabling seamless collaboration and consistency across our firm. They play a key role in helping us to evolve - in terms of hardware and infrastructure - and they have a uniquely tangible effect on the offices they work with. As part of this forward-thinking and collaborative team, you'll travel to our offices across the UK to make sure BDO is a brilliant place to work - for your colleagues and for you. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. OVERVIEW To proactively, positively and actively participate as a member of the Property Team in delivering Property and Facilities Services to our internal and external clients. This includes: Assisting with reporting on Property Services as outlined in the Responsibilities Section below. Including maintaining and updating Processes, Standard Operating Procedures (SOP's), Service Level Agreements (SLA's), Key Performance Indicators (KPI's) & SharePoint. Coordinating & assisting with Compliance for all Statutory and Regulatory Legislation and associated Risk Management for areas of responsibility. Including Health & Safety, completion and review of Risk Register, Risk Assessments, Method Statements (RAMS) & Permits to Work (PTW). Proactively liaising and communicating with other members of the Property Team and associated BDO Business Areas while acting as Point of Contact (PoC) for all areas of responsibility, including landlord and sub-tenants. Liaising with and coordinating Suppliers and Contractors to Contract Terms & Conditions, SLA's & KPI's aligned with Processes & Standard Operating Procedures (SOP's). Assisting with Financial Planning and Budget Management and Invoicing for Areas of Responsibility resulting in Value for Money services aligned with the Business Manager. Supporting and covering other members of the Property Team when and where required. RESPONSIBILITIES Supporting & Assisting the Property Team: For all operational aspects of the services being delivered. Structuring & Maintaining SharePoint: To be the main Point of Contact (PoC) for SharePoint and its upkeep. Projects: Maintaining Record Drawings and Building Information to ensure that this is accurate & up-to-date. Moves & Changes: Assisting with Relocations and Move Management including Space Planning and Record Drawings. Furniture, Fixtures & Fittings: Maintaining an Inventory for Lifecycle and Strategic Spares / Replacement. Workstation & Room Reservation Systems: Assisting with Workstation & Room Systems & Updates. Helpdesk: Assist with System Reporting and Compiling Associated Performance Statistics. Business Continuity Plan (BCP): Providing input, adhering to and updating the plans. Landlord & Sub-Tenants Liaison: Communication & Liaison where required. Communication: Drafting and issuing appropriate communications and posting on various systems / sites. Continuous Improvement: Apply a Plan, Do, Check, Act (PDCA) Approach to all Activity Undertaken. REQUIREMENTS Experience in a similar front of house / client facing role. Previous experience of working within a high-profile corporate environment. Knowledge of facilities management processes (preferable). Previous experience in Health & Safety or willingness to undertake training. Confident communication skills. Recognises that different people require different approaches and adjusts style appropriately. Ability to adapt to new experiences including learning new skills or systems in order to provide help during busy periods. Use initiative to find tasks to complete and catch up on when in quiet periods. Pro-active and hands on - happy to support other team members. IT Skills, Outlook, Excel, Word. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 19, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Supporting all of our BDO offices, our Property and Facilities team provides everything we need to guarantee our people a safe, efficient, and environmentally-friendly workplace. They ensure that all of our offices use the latest systems and services, enabling seamless collaboration and consistency across our firm. They play a key role in helping us to evolve - in terms of hardware and infrastructure - and they have a uniquely tangible effect on the offices they work with. As part of this forward-thinking and collaborative team, you'll travel to our offices across the UK to make sure BDO is a brilliant place to work - for your colleagues and for you. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. OVERVIEW To proactively, positively and actively participate as a member of the Property Team in delivering Property and Facilities Services to our internal and external clients. This includes: Assisting with reporting on Property Services as outlined in the Responsibilities Section below. Including maintaining and updating Processes, Standard Operating Procedures (SOP's), Service Level Agreements (SLA's), Key Performance Indicators (KPI's) & SharePoint. Coordinating & assisting with Compliance for all Statutory and Regulatory Legislation and associated Risk Management for areas of responsibility. Including Health & Safety, completion and review of Risk Register, Risk Assessments, Method Statements (RAMS) & Permits to Work (PTW). Proactively liaising and communicating with other members of the Property Team and associated BDO Business Areas while acting as Point of Contact (PoC) for all areas of responsibility, including landlord and sub-tenants. Liaising with and coordinating Suppliers and Contractors to Contract Terms & Conditions, SLA's & KPI's aligned with Processes & Standard Operating Procedures (SOP's). Assisting with Financial Planning and Budget Management and Invoicing for Areas of Responsibility resulting in Value for Money services aligned with the Business Manager. Supporting and covering other members of the Property Team when and where required. RESPONSIBILITIES Supporting & Assisting the Property Team: For all operational aspects of the services being delivered. Structuring & Maintaining SharePoint: To be the main Point of Contact (PoC) for SharePoint and its upkeep. Projects: Maintaining Record Drawings and Building Information to ensure that this is accurate & up-to-date. Moves & Changes: Assisting with Relocations and Move Management including Space Planning and Record Drawings. Furniture, Fixtures & Fittings: Maintaining an Inventory for Lifecycle and Strategic Spares / Replacement. Workstation & Room Reservation Systems: Assisting with Workstation & Room Systems & Updates. Helpdesk: Assist with System Reporting and Compiling Associated Performance Statistics. Business Continuity Plan (BCP): Providing input, adhering to and updating the plans. Landlord & Sub-Tenants Liaison: Communication & Liaison where required. Communication: Drafting and issuing appropriate communications and posting on various systems / sites. Continuous Improvement: Apply a Plan, Do, Check, Act (PDCA) Approach to all Activity Undertaken. REQUIREMENTS Experience in a similar front of house / client facing role. Previous experience of working within a high-profile corporate environment. Knowledge of facilities management processes (preferable). Previous experience in Health & Safety or willingness to undertake training. Confident communication skills. Recognises that different people require different approaches and adjusts style appropriately. Ability to adapt to new experiences including learning new skills or systems in order to provide help during busy periods. Use initiative to find tasks to complete and catch up on when in quiet periods. Pro-active and hands on - happy to support other team members. IT Skills, Outlook, Excel, Word. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
ABOUT CBRE CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton. Job Title: Senior Surveyor/Associate Director Location: Leeds Role Purpose The purpose of the role is to work collaboratively with a broad range of land and property owners (Public and Private sector) and Central/Local Government organisations to provide solutions to unlock complex development and regeneration projects. The focus will be on delivery of projects with tailored programme strategies for clients including land disposal, property acquisition, masterplanning, planning policy and consent, procurement, partnership/joint venture arrangements, finance and funding, interim property strategies, programme/project management, stakeholder engagement etc. The individual would be based from the Leeds office within the Development Advisory Team but work closely with the wider northern business on varied and challenging projects around the UK, with a mix of public and private sector clients. For the right candidate, we would see the role growing towards a leadership position in Yorkshire and the North East of England. We are therefore seeking a candidate who has the ambition and potential to operate at a senior level, with the support, coaching and guidance of the existing CBRE teams. Key Responsibilities • Carrying out feasibility studies and financial analysis to identify the most viable solution for a site, e.g. refurbishment vs redevelopment / uses / scale / massing / timing etc; • Working closely with CBRE agency and capital markets teams to feed into the appraisal and optimise design; • Analysis of options and recommendation of strategies to achieve client objectives; • Assembling a professional team to take a development scheme forward to create the vision for a scheme, secure planning policy/guidance/consent etc; • Effectively manage the various internal and external teams (agents, planners, architects and consultants) to ensure that agreed targets are achieved; • Liaising with key stakeholders; • Negotiating with third parties on issues such as vacant possession, rights to light, site assembly; • Negotiating the terms of commercial agreements such as development agreements and head leases, in order to progress schemes; • Preparing site disposal documentation and strategies, commensurate with the client requirements. Person Specification/Requirements • Qualified Chartered Surveyor (MRICS). Post qualification in a development related role desirable; • Alternatively, background in a commercial discipline such as valuation, rating, property management, agency or lease consultancy with the aspiration and passion to be involved in the development and regeneration sector. • Development Appraisals - proficient in carrying out development appraisals for a range of uses using Argus Developer (or base knowledge with the enthusiasm to learn). • Ideally proficient in Excel cashflows, although ability to create bespoke models not a prerequisite. • A sound knowledge of the Landlord and Tenant Acts, or if not then a willingness to learn, about the structuring of Head Leases and Development Agreements. • Strong analytical and numeracy skills; • Excellent communicator with an ability to carry out informal and formal presentations and liaise with a broad range of parties; • Proficient at report writing; • Strong planning and prioritising skills in order to schedule work and ensure its timely completion, taking into account conflicting deadlines; • Business development and network building skills; • Enthusiastic, proactive, driven and motivated; • Genuine passion for buildings, regeneration and creative thinking an advantage; • IT - must be proficient in all Microsoft packages. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. PACKAGE Competitive salary and benefits package commensurate with experience. Supportive and inclusive agile working environment with multiple training opportunities, professional development, charity days etc.
Sep 16, 2022
Full time
ABOUT CBRE CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton. Job Title: Senior Surveyor/Associate Director Location: Leeds Role Purpose The purpose of the role is to work collaboratively with a broad range of land and property owners (Public and Private sector) and Central/Local Government organisations to provide solutions to unlock complex development and regeneration projects. The focus will be on delivery of projects with tailored programme strategies for clients including land disposal, property acquisition, masterplanning, planning policy and consent, procurement, partnership/joint venture arrangements, finance and funding, interim property strategies, programme/project management, stakeholder engagement etc. The individual would be based from the Leeds office within the Development Advisory Team but work closely with the wider northern business on varied and challenging projects around the UK, with a mix of public and private sector clients. For the right candidate, we would see the role growing towards a leadership position in Yorkshire and the North East of England. We are therefore seeking a candidate who has the ambition and potential to operate at a senior level, with the support, coaching and guidance of the existing CBRE teams. Key Responsibilities • Carrying out feasibility studies and financial analysis to identify the most viable solution for a site, e.g. refurbishment vs redevelopment / uses / scale / massing / timing etc; • Working closely with CBRE agency and capital markets teams to feed into the appraisal and optimise design; • Analysis of options and recommendation of strategies to achieve client objectives; • Assembling a professional team to take a development scheme forward to create the vision for a scheme, secure planning policy/guidance/consent etc; • Effectively manage the various internal and external teams (agents, planners, architects and consultants) to ensure that agreed targets are achieved; • Liaising with key stakeholders; • Negotiating with third parties on issues such as vacant possession, rights to light, site assembly; • Negotiating the terms of commercial agreements such as development agreements and head leases, in order to progress schemes; • Preparing site disposal documentation and strategies, commensurate with the client requirements. Person Specification/Requirements • Qualified Chartered Surveyor (MRICS). Post qualification in a development related role desirable; • Alternatively, background in a commercial discipline such as valuation, rating, property management, agency or lease consultancy with the aspiration and passion to be involved in the development and regeneration sector. • Development Appraisals - proficient in carrying out development appraisals for a range of uses using Argus Developer (or base knowledge with the enthusiasm to learn). • Ideally proficient in Excel cashflows, although ability to create bespoke models not a prerequisite. • A sound knowledge of the Landlord and Tenant Acts, or if not then a willingness to learn, about the structuring of Head Leases and Development Agreements. • Strong analytical and numeracy skills; • Excellent communicator with an ability to carry out informal and formal presentations and liaise with a broad range of parties; • Proficient at report writing; • Strong planning and prioritising skills in order to schedule work and ensure its timely completion, taking into account conflicting deadlines; • Business development and network building skills; • Enthusiastic, proactive, driven and motivated; • Genuine passion for buildings, regeneration and creative thinking an advantage; • IT - must be proficient in all Microsoft packages. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. PACKAGE Competitive salary and benefits package commensurate with experience. Supportive and inclusive agile working environment with multiple training opportunities, professional development, charity days etc.
Associate Director - Building Optimisation Are you experienced in the ESG Credentials? Or hold sound experience withing the energy efficiency sector? Keen to work with a global organisation and portfolios and the transition to a low carbon economy? Lewis Davey is recruiting for an Associate Director - Building Optimisation, to join a multi-disciplinary energy and sustainability consultancy and investment business. With offices in London, Paris, Amsterdam, Munich, New York, Austin and San Francisco, this exciting opportunity supports the transition to a low carbon economy in the UK, Europe and worldwide. Working among the world's largest real estate investors, as Associate Director, you will have the opportunity to work within a dynamic firm made up of innovative teams with diverse backgrounds. You will develop and oversee its energy efficiency, sustainable due-diligence, and net zero implementation activities in Europe, amongst others. A high profile role, this expanding leading organisation assists its clients with European and global portfolios with services ranging from ESG strategy definition, assistance and advisory in international reporting, green building certification and large-scale carbon reduction implementation. Role · Technical audits of environment and social risks and opportunities for real estate acquisitions · Conduct details, investment grade energy audits leading to the identification of energy conservation measures and structuring an investment business care. · Manage multidisciplinary teams to deliver ambitious projects such as Net Positive or Science Based Targets implementation road maps. · Manager a team of up to 10 engineers delivering building optimisation projects in the UK, US and Europe. · Being able to challenge, provide insights, forecast future trends, and articulate the value of sustainability to businesses, with an understanding of future value creation. · Developing client relationships with a range of listed investors and corporate client base. · Creative and innovative approach to leadership pieces for communication · Ensuring the team remain at the forefront of emerging thinking. What you will need to succeed · Master's degree in building engineering or equivalent work experience · 6 or more years' experience in the assessment of ESG credentials in a transactional environment for property, M&A, energy, or infrastructure. · And/or 6 years' experience in the energy efficient sector (audits, performance, optimisation, low carbon building design) · Proven leadership in ESG/Sustainable Finance in Property, M&A, Energy or Infrastructure sectors. · Proven Project Management · Experience in leading on business development activities including client presentations of large global bids · Competent in strategy planning, building business cases, and demonstrating the value of sustainability and this business imperative for tackling climate change Desirable · Delivering measurement and verification programmes in line with IPMVP · Experience of delivering ISO50001 projects. · Complex, pan European carbon reduction programmes. · A wide range of sustainability reporting and assessment mechanisms such as CDP, GRESB, GRI, PRI, IFC and Equator principles · Experience in TCFD and ESG · Initiatives such as CDP, GREB, ESOS, Science Based Targets, Net Positive approaches · Knowledge of European legislations background in building performance · Second language, preference French or German Please note that we will endeavour to review your application within two weeks and, if there is interest in your candidacy, a Consultant will be in touch. Unfortunately, due to the significant amount of applications we receive, we are unable to provide individual feedback so if you have not heard from us within two weeks, please consider your application unsuccessful. Thank you for your interest. All applications will be subject to Lewis Davey's privacy policy which can be viewed here: Lewis Davey specialise in recruiting talented people across Town Planning, Cleantech & Sustainability and Environmental industries.
Dec 07, 2021
Full time
Associate Director - Building Optimisation Are you experienced in the ESG Credentials? Or hold sound experience withing the energy efficiency sector? Keen to work with a global organisation and portfolios and the transition to a low carbon economy? Lewis Davey is recruiting for an Associate Director - Building Optimisation, to join a multi-disciplinary energy and sustainability consultancy and investment business. With offices in London, Paris, Amsterdam, Munich, New York, Austin and San Francisco, this exciting opportunity supports the transition to a low carbon economy in the UK, Europe and worldwide. Working among the world's largest real estate investors, as Associate Director, you will have the opportunity to work within a dynamic firm made up of innovative teams with diverse backgrounds. You will develop and oversee its energy efficiency, sustainable due-diligence, and net zero implementation activities in Europe, amongst others. A high profile role, this expanding leading organisation assists its clients with European and global portfolios with services ranging from ESG strategy definition, assistance and advisory in international reporting, green building certification and large-scale carbon reduction implementation. Role · Technical audits of environment and social risks and opportunities for real estate acquisitions · Conduct details, investment grade energy audits leading to the identification of energy conservation measures and structuring an investment business care. · Manage multidisciplinary teams to deliver ambitious projects such as Net Positive or Science Based Targets implementation road maps. · Manager a team of up to 10 engineers delivering building optimisation projects in the UK, US and Europe. · Being able to challenge, provide insights, forecast future trends, and articulate the value of sustainability to businesses, with an understanding of future value creation. · Developing client relationships with a range of listed investors and corporate client base. · Creative and innovative approach to leadership pieces for communication · Ensuring the team remain at the forefront of emerging thinking. What you will need to succeed · Master's degree in building engineering or equivalent work experience · 6 or more years' experience in the assessment of ESG credentials in a transactional environment for property, M&A, energy, or infrastructure. · And/or 6 years' experience in the energy efficient sector (audits, performance, optimisation, low carbon building design) · Proven leadership in ESG/Sustainable Finance in Property, M&A, Energy or Infrastructure sectors. · Proven Project Management · Experience in leading on business development activities including client presentations of large global bids · Competent in strategy planning, building business cases, and demonstrating the value of sustainability and this business imperative for tackling climate change Desirable · Delivering measurement and verification programmes in line with IPMVP · Experience of delivering ISO50001 projects. · Complex, pan European carbon reduction programmes. · A wide range of sustainability reporting and assessment mechanisms such as CDP, GRESB, GRI, PRI, IFC and Equator principles · Experience in TCFD and ESG · Initiatives such as CDP, GREB, ESOS, Science Based Targets, Net Positive approaches · Knowledge of European legislations background in building performance · Second language, preference French or German Please note that we will endeavour to review your application within two weeks and, if there is interest in your candidacy, a Consultant will be in touch. Unfortunately, due to the significant amount of applications we receive, we are unable to provide individual feedback so if you have not heard from us within two weeks, please consider your application unsuccessful. Thank you for your interest. All applications will be subject to Lewis Davey's privacy policy which can be viewed here: Lewis Davey specialise in recruiting talented people across Town Planning, Cleantech & Sustainability and Environmental industries.
Associate Director - Building Optimisation Are you experienced in the ESG Credentials? Or hold sound experience withing the energy efficiency sector? Keen to work with a global organisation and portfolios and the transition to a low carbon economy? Lewis Davey is recruiting for an Associate Director - Building Optimisation, to join a multi-disciplinary energy and sustainability consultancy and investment business. With offices in London, Paris, Amsterdam, Munich, New York, Austin and San Francisco, this exciting opportunity supports the transition to a low carbon economy in the UK, Europe and worldwide. Working among the world's largest real estate investors, as Associate Director, you will have the opportunity to work within a dynamic firm made up of innovative teams with diverse backgrounds. You will develop and oversee its energy efficiency, sustainable due-diligence, and net zero implementation activities in Europe, amongst others. A high profile role, this expanding leading organisation assists its clients with European and global portfolios with services ranging from ESG strategy definition, assistance and advisory in international reporting, green building certification and large-scale carbon reduction implementation. Role · Technical audits of environment and social risks and opportunities for real estate acquisitions · Conduct details, investment grade energy audits leading to the identification of energy conservation measures and structuring an investment business care. · Manage multidisciplinary teams to deliver ambitious projects such as Net Positive or Science Based Targets implementation road maps. · Manager a team of up to 10 engineers delivering building optimisation projects in the UK, US and Europe. · Being able to challenge, provide insights, forecast future trends, and articulate the value of sustainability to businesses, with an understanding of future value creation. · Developing client relationships with a range of listed investors and corporate client base. · Creative and innovative approach to leadership pieces for communication · Ensuring the team remain at the forefront of emerging thinking. What you will need to succeed · Master's degree in building engineering or equivalent work experience · 6 or more years' experience in the assessment of ESG credentials in a transactional environment for property, M&A, energy, or infrastructure. · And/or 6 years' experience in the energy efficient sector (audits, performance, optimisation, low carbon building design) · Proven leadership in ESG/Sustainable Finance in Property, M&A, Energy or Infrastructure sectors. · Proven Project Management · Experience in leading on business development activities including client presentations of large global bids · Competent in strategy planning, building business cases, and demonstrating the value of sustainability and this business imperative for tackling climate change Desirable · Delivering measurement and verification programmes in line with IPMVP · Experience of delivering ISO50001 projects. · Complex, pan European carbon reduction programmes. · A wide range of sustainability reporting and assessment mechanisms such as CDP, GRESB, GRI, PRI, IFC and Equator principles · Experience in TCFD and ESG · Initiatives such as CDP, GREB, ESOS, Science Based Targets, Net Positive approaches · Knowledge of European legislations background in building performance · Second language, preference French or German Please note that we will endeavour to review your application within two weeks and, if there is interest in your candidacy, a Consultant will be in touch. Unfortunately, due to the significant amount of applications we receive, we are unable to provide individual feedback so if you have not heard from us within two weeks, please consider your application unsuccessful. Thank you for your interest. All applications will be subject to Lewis Davey's privacy policy which can be viewed here: Lewis Davey specialise in recruiting talented people across Town Planning, Cleantech & Sustainability and Environmental industries.
Dec 07, 2021
Full time
Associate Director - Building Optimisation Are you experienced in the ESG Credentials? Or hold sound experience withing the energy efficiency sector? Keen to work with a global organisation and portfolios and the transition to a low carbon economy? Lewis Davey is recruiting for an Associate Director - Building Optimisation, to join a multi-disciplinary energy and sustainability consultancy and investment business. With offices in London, Paris, Amsterdam, Munich, New York, Austin and San Francisco, this exciting opportunity supports the transition to a low carbon economy in the UK, Europe and worldwide. Working among the world's largest real estate investors, as Associate Director, you will have the opportunity to work within a dynamic firm made up of innovative teams with diverse backgrounds. You will develop and oversee its energy efficiency, sustainable due-diligence, and net zero implementation activities in Europe, amongst others. A high profile role, this expanding leading organisation assists its clients with European and global portfolios with services ranging from ESG strategy definition, assistance and advisory in international reporting, green building certification and large-scale carbon reduction implementation. Role · Technical audits of environment and social risks and opportunities for real estate acquisitions · Conduct details, investment grade energy audits leading to the identification of energy conservation measures and structuring an investment business care. · Manage multidisciplinary teams to deliver ambitious projects such as Net Positive or Science Based Targets implementation road maps. · Manager a team of up to 10 engineers delivering building optimisation projects in the UK, US and Europe. · Being able to challenge, provide insights, forecast future trends, and articulate the value of sustainability to businesses, with an understanding of future value creation. · Developing client relationships with a range of listed investors and corporate client base. · Creative and innovative approach to leadership pieces for communication · Ensuring the team remain at the forefront of emerging thinking. What you will need to succeed · Master's degree in building engineering or equivalent work experience · 6 or more years' experience in the assessment of ESG credentials in a transactional environment for property, M&A, energy, or infrastructure. · And/or 6 years' experience in the energy efficient sector (audits, performance, optimisation, low carbon building design) · Proven leadership in ESG/Sustainable Finance in Property, M&A, Energy or Infrastructure sectors. · Proven Project Management · Experience in leading on business development activities including client presentations of large global bids · Competent in strategy planning, building business cases, and demonstrating the value of sustainability and this business imperative for tackling climate change Desirable · Delivering measurement and verification programmes in line with IPMVP · Experience of delivering ISO50001 projects. · Complex, pan European carbon reduction programmes. · A wide range of sustainability reporting and assessment mechanisms such as CDP, GRESB, GRI, PRI, IFC and Equator principles · Experience in TCFD and ESG · Initiatives such as CDP, GREB, ESOS, Science Based Targets, Net Positive approaches · Knowledge of European legislations background in building performance · Second language, preference French or German Please note that we will endeavour to review your application within two weeks and, if there is interest in your candidacy, a Consultant will be in touch. Unfortunately, due to the significant amount of applications we receive, we are unable to provide individual feedback so if you have not heard from us within two weeks, please consider your application unsuccessful. Thank you for your interest. All applications will be subject to Lewis Davey's privacy policy which can be viewed here: Lewis Davey specialise in recruiting talented people across Town Planning, Cleantech & Sustainability and Environmental industries.
THE OPPORTUNITY We're looking for an engaged, intelligent and practical individual to join us to lead our work with developers and local authorities. Supported by our established team of directors and associates , our new Associate Director will be responsible for developing and delivering Cratus's communications offer across our relationships with housebuilders. The right candidate will be proactive, collegiate and enjoy working with broad teams from across Cratus, as well as living and breathing the world of housebuilding. ABOUT US Local government sits at the heart of our society and shapes the world around us. That's why, since 2009, we have supported private and public sector organisations to work hand-in-hand in partnership. With in-depth insight and links into local government, our expertise includes planning communications, advisory support for local authorities, community engagement, public affairs, public relations, and much, much more. So what sets Cratus apart from other agencies? Quite simply, it's our people. In past lives, we have led councils, shaped housing policy, edited national newspapers, rolled out high-profile campaigns, transformed communities, and worked at the highest levels in the Civil Service. And it's this first-hand experience and unmatched expertise that delivers real success for our many clients. We have a good base of business across the Communities team and we want this to continue to grow into a sustainable business for the long term. WHO'S RIGHT FOR THE JOB? A great communicator and enthusiastic leader. Someone who is driven to build the team and our ever-growing client base. On any given day, you will be running projects, managing the team and driving business development. You will be engaging with clients, politicians, residents and community groups - and you will need to be able to build effective relationships at every level, providing superb service at all times. You must be well-organised, comfortable working with others and have the ability to think fast and deliver high quality advice. You will be responsible for ensuring the delivery of all project work for clients in the region, supported by your team, other directors and sector specialists. More than a third of your time should be spent on developing your network, finding new business leads and organising / holding client events with our Business Development Director and events team. You will be adept at managing workloads and prioritising tasks, putting together and delivering the communication and engagement strategies and ensuring your team is operating to its potential. As the team grows, you will be responsible for recruiting new team members, as well as building the profile of Cratus. SKILLS WE NEED Ability to lead a team Excellent verbal, written and presentation skills Ability to engage effectively with a wide range of people in different environments Self-starter with motivation and enthusiasm to work on own initiative Great team player keen to pitch in when needed Good negotiation and influencing skills APPLICATION DETAILS To find out more contact Gemma Gallant by emailing: by close of business Friday 17th December. We reserve the right to appoint against the role prior to the closing date as advertised. Job description Overview Associate Directors (ASDs) are able to run their own projects, setting the strategy and taking the lead with the client. ASDs also play a significant role in running the company, managing the team and bringing in new business on a regular basis. The main changes are additional management and business development responsibilities. The main activities of the role are captured below, and there may be other elements to the job which are not included. The main strands of work are as follows: Account handling and direction Political engagement Social media Research Team Business development Company responsibilities Roles and responsibilities Element 1 - Account handling and direction Outlining strategy with client Owning relationship with client Directing delivery of project and ensuring quality Commissioning work from junior members of the team Drafting or signing off high quality public facing materials with no need for amendment Running client meetings Managing budgets and chasing debts Producing or signing off client activity reports Element 2 - Community engagement and community development Building community relationships and stakeholder networks Preparing and implementing in-depth community development strategies Drafting communications to support increased levels of community involvement and inclusion Meeting with community stakeholders and adjusting strategies and communications programmes based on community needs and feedback Element 3 - Supporting planning consultation engagement Supporting our Planning colleagues and clients with ongoing engagement and communication activity which complements the formal consultation process Advising on stakeholder management and community engagement avenues to conduct effective engagement initiatives Drafting / signing off communications to support consultation, ensuring a consistent tone of voice with other resident communications Recognising opportunities to cross-sell different Cratus services and share learning and resources across the business Element 4 - Research and social media Directing and managing social media campaigning Content planning and development Advertising strategies and implementation Overseeing and producing community mapping / stakeholder audits Managing and contributing to weekly media monitoring / social media research Drafting entire proposals for sign off Element 5 - Team Line management responsibilities Supporting team members Developing skills Running reviews and setting development objectives Providing direct on the job training and tips on specific tasks Building trust and confidence Element 6 - Business development / marketing Owning client relationships and building them to bring in additional projects Identifying new business opportunities and pursuing them Developing own contact network Potentially developing a new geographical area or property market sector Drafting proposals for sign off Attending networking events Keeping up to date with local and sector press Writing marketing materials and newsletters Responsibility for delivery of content for marketing Developing and supporting team initiatives Element 7 - Company Reporting responsibilities, including more financial responsibility when service area is developed Presenting to management team and Board as requested Accurate forecasting on a weekly basis Chasing client debts Office administration as required Supporting the intern and training programme
Dec 03, 2021
Full time
THE OPPORTUNITY We're looking for an engaged, intelligent and practical individual to join us to lead our work with developers and local authorities. Supported by our established team of directors and associates , our new Associate Director will be responsible for developing and delivering Cratus's communications offer across our relationships with housebuilders. The right candidate will be proactive, collegiate and enjoy working with broad teams from across Cratus, as well as living and breathing the world of housebuilding. ABOUT US Local government sits at the heart of our society and shapes the world around us. That's why, since 2009, we have supported private and public sector organisations to work hand-in-hand in partnership. With in-depth insight and links into local government, our expertise includes planning communications, advisory support for local authorities, community engagement, public affairs, public relations, and much, much more. So what sets Cratus apart from other agencies? Quite simply, it's our people. In past lives, we have led councils, shaped housing policy, edited national newspapers, rolled out high-profile campaigns, transformed communities, and worked at the highest levels in the Civil Service. And it's this first-hand experience and unmatched expertise that delivers real success for our many clients. We have a good base of business across the Communities team and we want this to continue to grow into a sustainable business for the long term. WHO'S RIGHT FOR THE JOB? A great communicator and enthusiastic leader. Someone who is driven to build the team and our ever-growing client base. On any given day, you will be running projects, managing the team and driving business development. You will be engaging with clients, politicians, residents and community groups - and you will need to be able to build effective relationships at every level, providing superb service at all times. You must be well-organised, comfortable working with others and have the ability to think fast and deliver high quality advice. You will be responsible for ensuring the delivery of all project work for clients in the region, supported by your team, other directors and sector specialists. More than a third of your time should be spent on developing your network, finding new business leads and organising / holding client events with our Business Development Director and events team. You will be adept at managing workloads and prioritising tasks, putting together and delivering the communication and engagement strategies and ensuring your team is operating to its potential. As the team grows, you will be responsible for recruiting new team members, as well as building the profile of Cratus. SKILLS WE NEED Ability to lead a team Excellent verbal, written and presentation skills Ability to engage effectively with a wide range of people in different environments Self-starter with motivation and enthusiasm to work on own initiative Great team player keen to pitch in when needed Good negotiation and influencing skills APPLICATION DETAILS To find out more contact Gemma Gallant by emailing: by close of business Friday 17th December. We reserve the right to appoint against the role prior to the closing date as advertised. Job description Overview Associate Directors (ASDs) are able to run their own projects, setting the strategy and taking the lead with the client. ASDs also play a significant role in running the company, managing the team and bringing in new business on a regular basis. The main changes are additional management and business development responsibilities. The main activities of the role are captured below, and there may be other elements to the job which are not included. The main strands of work are as follows: Account handling and direction Political engagement Social media Research Team Business development Company responsibilities Roles and responsibilities Element 1 - Account handling and direction Outlining strategy with client Owning relationship with client Directing delivery of project and ensuring quality Commissioning work from junior members of the team Drafting or signing off high quality public facing materials with no need for amendment Running client meetings Managing budgets and chasing debts Producing or signing off client activity reports Element 2 - Community engagement and community development Building community relationships and stakeholder networks Preparing and implementing in-depth community development strategies Drafting communications to support increased levels of community involvement and inclusion Meeting with community stakeholders and adjusting strategies and communications programmes based on community needs and feedback Element 3 - Supporting planning consultation engagement Supporting our Planning colleagues and clients with ongoing engagement and communication activity which complements the formal consultation process Advising on stakeholder management and community engagement avenues to conduct effective engagement initiatives Drafting / signing off communications to support consultation, ensuring a consistent tone of voice with other resident communications Recognising opportunities to cross-sell different Cratus services and share learning and resources across the business Element 4 - Research and social media Directing and managing social media campaigning Content planning and development Advertising strategies and implementation Overseeing and producing community mapping / stakeholder audits Managing and contributing to weekly media monitoring / social media research Drafting entire proposals for sign off Element 5 - Team Line management responsibilities Supporting team members Developing skills Running reviews and setting development objectives Providing direct on the job training and tips on specific tasks Building trust and confidence Element 6 - Business development / marketing Owning client relationships and building them to bring in additional projects Identifying new business opportunities and pursuing them Developing own contact network Potentially developing a new geographical area or property market sector Drafting proposals for sign off Attending networking events Keeping up to date with local and sector press Writing marketing materials and newsletters Responsibility for delivery of content for marketing Developing and supporting team initiatives Element 7 - Company Reporting responsibilities, including more financial responsibility when service area is developed Presenting to management team and Board as requested Accurate forecasting on a weekly basis Chasing client debts Office administration as required Supporting the intern and training programme
Senior / Principal Mechanical Design Engineer - Rail Property (Building Services) London, City To £68K , Dependent on Experience Senior Mechanical Design Engineer/ Principal Design Engineer / Rail Property / Consultancy As part of strategic growth plans and recent project awards this large consultancy are seeking to recruit a Principal Mechanical Building Services Engineer with a proven record in delivering building services projects in the railway environment. Reporting to the Associate Technical Director, you will provide the technical leadership for assigned projects ensuring successful delivery. Operating in such a diverse marketplace you can be certain of gaining an experience of working on a wide and varied portfolio of projects which will enhance your skills and test your technical knowledge. You will be responsible for assisting in the delivery of project to meet budget, time-frame and quality targets, meeting or exceeding client expectations and contributing towards the achievement of the divisional business plan and to build networks within the industry. Role accountabilities: * To undertake mechanical building services design on UK and international projects with a good understanding of regulatory requirements and relevant standards * Delivery of allocated technical assignments including Heating, Ventilation, Air Conditioning systems, Public health systems, Sustainable technologies, Renewable Energy systems, etc. * To undertake consultancy assignments and providing advisory support to Clients and contribute to formulation of design concepts and approaches. * To undertake design checks and reviews before issue. * Provide technical and management leadership, planning the delivery and resource requirements to the assigned project/s. * Support senior managers running the commercial and contractual side of projects. * Maintain good relationships with client's key representative, and contribute to the marketing/networking of the company to potential customers * Contribute to the overall team development and growth through strategic inputs, bringing market intelligence, skill development, mentoring and bringing required talent * Line management responsibility for assigned staff * Design management, team leadership / mentoring and client relationship skills * Rise/promote the level of technical excellence relating to mechanical engineering within the team. Qualifications & Experience: * BEng/BSc Degree qualified in Mechanical / Building Services Engineering, MEng / MSc preferred * Chartered Engineer (CEng), preferred * Extensive building service engineering experience in design consultancy environment * Proven knowledge of mechanical / building services design, installations and commissioning * Be a competent user of office IT and design tools i.e. IES, NES/NBS, Revit etc. * Experience in Sustainability & BREEAM and its influences on mechanical design * Good understanding of the National and regional planning policies, legislations and building regulation * Able to make decisions, act on own initiative and operate in proactive way * Financial awareness is vital for the role
Dec 01, 2021
Full time
Senior / Principal Mechanical Design Engineer - Rail Property (Building Services) London, City To £68K , Dependent on Experience Senior Mechanical Design Engineer/ Principal Design Engineer / Rail Property / Consultancy As part of strategic growth plans and recent project awards this large consultancy are seeking to recruit a Principal Mechanical Building Services Engineer with a proven record in delivering building services projects in the railway environment. Reporting to the Associate Technical Director, you will provide the technical leadership for assigned projects ensuring successful delivery. Operating in such a diverse marketplace you can be certain of gaining an experience of working on a wide and varied portfolio of projects which will enhance your skills and test your technical knowledge. You will be responsible for assisting in the delivery of project to meet budget, time-frame and quality targets, meeting or exceeding client expectations and contributing towards the achievement of the divisional business plan and to build networks within the industry. Role accountabilities: * To undertake mechanical building services design on UK and international projects with a good understanding of regulatory requirements and relevant standards * Delivery of allocated technical assignments including Heating, Ventilation, Air Conditioning systems, Public health systems, Sustainable technologies, Renewable Energy systems, etc. * To undertake consultancy assignments and providing advisory support to Clients and contribute to formulation of design concepts and approaches. * To undertake design checks and reviews before issue. * Provide technical and management leadership, planning the delivery and resource requirements to the assigned project/s. * Support senior managers running the commercial and contractual side of projects. * Maintain good relationships with client's key representative, and contribute to the marketing/networking of the company to potential customers * Contribute to the overall team development and growth through strategic inputs, bringing market intelligence, skill development, mentoring and bringing required talent * Line management responsibility for assigned staff * Design management, team leadership / mentoring and client relationship skills * Rise/promote the level of technical excellence relating to mechanical engineering within the team. Qualifications & Experience: * BEng/BSc Degree qualified in Mechanical / Building Services Engineering, MEng / MSc preferred * Chartered Engineer (CEng), preferred * Extensive building service engineering experience in design consultancy environment * Proven knowledge of mechanical / building services design, installations and commissioning * Be a competent user of office IT and design tools i.e. IES, NES/NBS, Revit etc. * Experience in Sustainability & BREEAM and its influences on mechanical design * Good understanding of the National and regional planning policies, legislations and building regulation * Able to make decisions, act on own initiative and operate in proactive way * Financial awareness is vital for the role
