Client Success Executive

CLIENT SUCCESS EXECUTIVE

• Based in Liverpool
• Salary 30k- 35k DOE
• Hybrid 3 days in the office
• Experience in account management and relationship building, with strong research skills, a passion for the automotive industry is a bonus!

ABOUT THE CLIENT

We're a well established digital marketing business that specialises in connecting consumers with major brands across the automotive sector. For over two decades, we've supported buyers through their decision making journey, helping our clients drive results with data-led, performance driven marketing solutions.

We offer tailored lead generation and customer engagement strategies designed to meet the unique needs of our partners.

We're looking for a Client Success Executive to join our team and take the lead on client relationships, account management, internal collaboration, business development, research, and strategic planning. Sound like you? Click the link below to learn more!

THE CLIENT SUCCESS EXECUTIVE ROLE:

• Manage multiple accounts and monitor lead volumes/conversion rates
• Identify opportunities to optimise performance across campaigns
• Act as main point of contact for clients and agencies
• Support strategic goals, grow budgets, and ensure satisfaction
• Host clients in Liverpool and attend occassional meetings in London
• Work with marketing, data, and product teams to support account success
• Help solve issues and drive continuous improvement across departments
• Contribute to pitches, proposals, and new business opportunities
• Support account growth in line with commercial objectives
• Track key performance metrics to inform strategy and reporting
• Build long-term account strategies based on client needs
• Focus on delivering added value and exceeding expectations

CLIENT SUCCESS EXECUTIVE ESSENTIAL SKILLS:

• A passion for the automotive industry and knowledge of current trends
• 3-5 years experience in client relationship management or a client-facing role
• Analytical thinker with the ability to use data to drive client success
• Excellent communication skills, confident in presenting, calling, and engaging stakeholders, proactive, adaptable, and solutions-focused approach to challenges
• Experience in strategic planning and long-term account growth
• Project management skills, able to manage multiple accounts and priorities effectively

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via (url removed). For further information please call me: (phone number removed)/ (phone number removed). By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

Business Development, Account Management, Research, Automotive, Communication, Analytical, Project Management.