Customer Service & Logistics Co-Ordinator

We're Nichols plc - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK's leading food manufacturers to provide a truly unique range of products everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

We're well known for our famous purple drink it's true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

ABOUT THE OPPORTUNITY:

We are looking for a dynamic individual to join us as Customer Service & Logistics Co-Ordinator on a 6-month fixed-term contract.

In this pivotal role, you'll collaborate with our Customers, Third Party Logistics provider, Commercial team, Demand Planners, and Supply & Inventory Planners, responsible for putting the Customer at the heart of what we do to "Deliver WOW" to our consumers. You will play an integral role in identifying and delivering opportunities to "Find a Better Way" with our Customers and Logistics partner to achieve excellent service whilst minimizing costs and CO2 emissions. Using our cutting-edge new customer experience management software, you'll demonstrate we're truly "Passionate About What We Do" at Nichols by continuously monitoring, optimizing, and elevating performance. Your efforts will ensure every Customer interaction is positive, impactful, and memorable.

You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to 'Make Life Taste Better' for everyone!

YOUR ROLE WILL INCLUDE:

• Precise order management: accurately capture and process orders in a timely manner, ensuring everything runs smoothly for our customers.
• Stock Allocation Excellence: Strategically allocate stock across warehouses to maximize availability and delight customers.
• On-Time Order Delivery: Coordinate with our trusted 3PL partners to release orders, meet lead times, and proactively handle any issues.
• Problem-Solving Hero: Tackle non-conforming deliveries promptly, ensuring stock is returned and ready for action.
• Collaboration Champion: Act as the voice of the customer service team with confidence and impact. Work closely with internal teams and 3PL partners to solve challenges and drive success together.
• Customer Communication Excellence: Keep customers informed of any changes, own and resolve issues, and enhance their experience with clear and proactive communication.
• Customer Query Expert: Resolve queries quickly and effectively, ensuring a smooth experience every time.
• Data-Driven Change Agent: Generate and analyze data and KPIs to monitor performance, resolve issues, and lead continuous improvement initiatives.

YOU WILL HAVE:

• Experience of fast-moving customer service and logistics operations
• Experience working as part of a team to achieve customer service levels or team objectives
• Knowledge of standard operating procedures
• Proactive problem-solving and root cause analysis skills
• Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation
• Strong understanding of formulas, pivot tables, VLOOKUP, and data visualization techniques
• Ability to generate actionable insights from large datasets to identify trends, issues, and recommend improvements
• Ability to manage and maintain accurate master data (e.g., customer information, cost to serve, 3PL master data) within ERP
• Knowledge of governance frameworks
• Strong attention to detail to ensure accurate order management
• Experience with ERP systems (e.g., SAP S4 HANA), CRM systems, and Microsoft Office

YOU MAY ALSO HAVE:

Experience working with SAP and CRM tools

BENEFITS OF

No matter where you work in our business, you will be entitled to a range of benefits, including:

• 25 days holiday (with opportunity to buy extra)
• A generous pension scheme
• Save as you Earn Share Scheme
• Option to join our private medical scheme

AND LET'S NOT FORGET THE PERKS

We also offer:

• Your birthday off
• One day off to volunteer in the community
• Access to drinks on site
• Staff discount shop

Join us and

We are committed to being an inclusive employer and building diverse teams, bringing together different experiences and perspectives.

Any job offer is subject to the individual's Right to Work in the UK. We are unable to sponsor visas.