General Manager

Who are we?

At aparto, we're more than just student accommodation; we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Role Profile

As General Manager, you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.

1. Lead and provide forward-thinking direction for regional teams in each student accommodation location.
2. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
3. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy.
4. Develop and nurture new and existing business relationships within both the private and academic sectors.
5. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities.
6. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance.
7. Develop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancy.
8. Oversee the provision of a service focused on customer retention and recommendation.
9. Represent the voice of the customer at all levels in the business, ensuring decisions are made with the customer in mind.
10. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment.
11. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives.
12. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance.
13. Respond quickly to shifts in leasing performance, adjusting marketing strategies or customer offers as needed.
14. Ensure the physical appearance of properties is of the highest standard with your teams.
15. Organise H&S training for staff, focusing on emergency procedures and risk management.

Person Specification

• Good level of general education.
• Experience using property management software is essential.
• Approachable yet professional, responsive, and dedicated manner.
• Strong written and numeric skills.
• Excellent communication skills at all levels. You should have a great knowledge and understanding of operations management with the ability to implement it effectively.
• Proficiency in Microsoft Office packages, including Word, Excel, and Outlook.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across property types such as living, office, retail, mixed-use, logistics, and life science projects-designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By focusing on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time, please.