ICM In-Business Quality Assurance Financial Institutions Credit Risk - Underwriting - SVP Individuals in Quality Assurance are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities: Responsible for specialised Quality Assurance Reviews with focus on Counterparty Credit Risk / Financial Institutions Underwriting. Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen credit risk management quality. Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. Conduct routine testing of internal activities and processes to ensure adherence to established quality standards andidentify areas of risk or non-compliance. Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool. Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards. Qualifications: Solid understanding of risk management and control frameworks related to Counterparty Credit Risk Management and Underwriting. Preferable skills requirement for the candidate is credit underwriting experience within the financial institutions / funds / hedge funds area. Demonstratable control related function / quality assurance experience, in banking, credit risk management, internal audit, or quality assurance review function at an investment or large commercial bank. Ability to identify, measure, and manage key risks and controls. Ability to see the big pictures with high attention to critical details. Deep knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes. Proficient knowledge of regulatory guidance specific to quality assurance andmonitoring/testing lifecycle. Developing new ideas and improving current processes to proactively mitigate risks. Requires an ability to provide challenge and make recommendation for risk and controls remediation. Expert knowledge in the development and execution for controls. Expert understanding of compliance with laws, rules, regulations, and best practices. Strong leadership, decision-making, and problem-solving skills. Strong analytical skills to evaluate complex risk and control activities and processes. Ability to deliver compelling presentations and influence executive audiences. Strong sense of accountability and ownership, with strong results orientation. Excellent communication skills; ability to engage and inspire across stakeholder groups. Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Job Family Group: Controls Governance & Oversight Job Family: Quality Assurance, Monitoring & Testing Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
Jul 29, 2025
Full time
ICM In-Business Quality Assurance Financial Institutions Credit Risk - Underwriting - SVP Individuals in Quality Assurance are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities: Responsible for specialised Quality Assurance Reviews with focus on Counterparty Credit Risk / Financial Institutions Underwriting. Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen credit risk management quality. Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. Conduct routine testing of internal activities and processes to ensure adherence to established quality standards andidentify areas of risk or non-compliance. Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool. Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards. Qualifications: Solid understanding of risk management and control frameworks related to Counterparty Credit Risk Management and Underwriting. Preferable skills requirement for the candidate is credit underwriting experience within the financial institutions / funds / hedge funds area. Demonstratable control related function / quality assurance experience, in banking, credit risk management, internal audit, or quality assurance review function at an investment or large commercial bank. Ability to identify, measure, and manage key risks and controls. Ability to see the big pictures with high attention to critical details. Deep knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes. Proficient knowledge of regulatory guidance specific to quality assurance andmonitoring/testing lifecycle. Developing new ideas and improving current processes to proactively mitigate risks. Requires an ability to provide challenge and make recommendation for risk and controls remediation. Expert knowledge in the development and execution for controls. Expert understanding of compliance with laws, rules, regulations, and best practices. Strong leadership, decision-making, and problem-solving skills. Strong analytical skills to evaluate complex risk and control activities and processes. Ability to deliver compelling presentations and influence executive audiences. Strong sense of accountability and ownership, with strong results orientation. Excellent communication skills; ability to engage and inspire across stakeholder groups. Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Job Family Group: Controls Governance & Oversight Job Family: Quality Assurance, Monitoring & Testing Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
Reports to: Global Head of Alpha Sales Department/ Division: Investment Services Location: Major European Office location Job Description: This Alpha sales SVP will have primary responsibility for driving the execution of Alpha sales strategy, execution and delivery of new revenue for EMEA. This senior sales leadership role will require you to partner with business executives and be responsible for hunting new opportunities, initiating discussions, building prospect relationships, pitching our Alpha platform, managing the sales process and closing deals that generate new revenue. Primary Responsibilities: • Deliver/exceed annual sales and revenue targets by building and executing sales strategies • Oversees the sales process from prospecting / hunting through close, including lead generation, client meetings, prospect qualification, and RFP completion • Influence subject matter experts through all aspects of a long and detailed sales cycle • Manage and proactively build/drive pipeline volume, accelerate sales cycle, actively manage to close • Ensure that sales are diligently tracked and manage all opportunities in CRM tool • Represent State Street at relevant industry events and conferences • Develop and maintain strong product knowledge and understanding of competitive offerings as well as provide feedback on company products gaps in the market place. • Collaborate with relevant management resources to drive product and messaging strategies to differentiate our solutions • Oversee and drive the partnership with Product Specialists and Demo team during client presentations to ensure client engagement and positive outcome • Ensure teams develops strong relations and partners closely with operations, legal, risk and relationship management to align opportunities with corporate goals • Network and drive team to uncover other relationships / services that enhance prospecting opportunities • Understand, monitor, and communicate competitor activity throughout the market, identifying key strengths and weaknesses relative to State Street's product offering • Provide feedback to Corporate Marketing on product positioning, marketing materials, and industry trends • Complete service definition with client and develop appropriate artefacts (SLAs / FSOMs) to enable smooth handover to implementation teams Job Requirements and Minimum Qualifications • BA/BS degree, Masters degree (or equivalent) preferred • Successful sales experience • Deep financial services background and experience with demonstrated presence in the market • Proven leadership skills and sales success individually as well as managing and developing a highly production team of revenue hunters • Proven ability and track record of gaining access and interact with C-level executives • Excellent time management and presentation skills • Excellent written and verbal skills along with a high level of professionalism • Proven track record of achieving/exceeding financial goals • Proven ability to manage and drive a team to pipeline management from initial lead to close • Ability to work within a collaborative environment to achieve results • Demonstrated ability to manage, coach and influence colleagues and virtual team members • Willingness for regular business travel About State Street What we do. State Street is one of the largest custodian banks, asset managers and assetintelligence companies in the world. From technology to product innovation, we're making our markon the financial services industry. For more than two centuries, we've been helping our clientssafeguard and steward the investments of millions of people. We provide investment servicing, data& analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packagesare competitive and comprehensive. Details vary by location, but you may expect generous medicalcare, insurance and savings plans, among other perks. You'll have access to flexible Work Programsto help you match your needs. And our wealth of development programs and educational support willhelp you reach your full potential. Equal Opportunity Employee. As an Equal Opportunity Employer, we consider all qualified applicantsfor all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age,disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship,marital status, domestic partnership or civil union status, familial status, military and veteran status,and other characteristics protected by applicable law. State Street is an equal opportunity and affirmative action employer. Discover more at
Jul 21, 2025
Full time
Reports to: Global Head of Alpha Sales Department/ Division: Investment Services Location: Major European Office location Job Description: This Alpha sales SVP will have primary responsibility for driving the execution of Alpha sales strategy, execution and delivery of new revenue for EMEA. This senior sales leadership role will require you to partner with business executives and be responsible for hunting new opportunities, initiating discussions, building prospect relationships, pitching our Alpha platform, managing the sales process and closing deals that generate new revenue. Primary Responsibilities: • Deliver/exceed annual sales and revenue targets by building and executing sales strategies • Oversees the sales process from prospecting / hunting through close, including lead generation, client meetings, prospect qualification, and RFP completion • Influence subject matter experts through all aspects of a long and detailed sales cycle • Manage and proactively build/drive pipeline volume, accelerate sales cycle, actively manage to close • Ensure that sales are diligently tracked and manage all opportunities in CRM tool • Represent State Street at relevant industry events and conferences • Develop and maintain strong product knowledge and understanding of competitive offerings as well as provide feedback on company products gaps in the market place. • Collaborate with relevant management resources to drive product and messaging strategies to differentiate our solutions • Oversee and drive the partnership with Product Specialists and Demo team during client presentations to ensure client engagement and positive outcome • Ensure teams develops strong relations and partners closely with operations, legal, risk and relationship management to align opportunities with corporate goals • Network and drive team to uncover other relationships / services that enhance prospecting opportunities • Understand, monitor, and communicate competitor activity throughout the market, identifying key strengths and weaknesses relative to State Street's product offering • Provide feedback to Corporate Marketing on product positioning, marketing materials, and industry trends • Complete service definition with client and develop appropriate artefacts (SLAs / FSOMs) to enable smooth handover to implementation teams Job Requirements and Minimum Qualifications • BA/BS degree, Masters degree (or equivalent) preferred • Successful sales experience • Deep financial services background and experience with demonstrated presence in the market • Proven leadership skills and sales success individually as well as managing and developing a highly production team of revenue hunters • Proven ability and track record of gaining access and interact with C-level executives • Excellent time management and presentation skills • Excellent written and verbal skills along with a high level of professionalism • Proven track record of achieving/exceeding financial goals • Proven ability to manage and drive a team to pipeline management from initial lead to close • Ability to work within a collaborative environment to achieve results • Demonstrated ability to manage, coach and influence colleagues and virtual team members • Willingness for regular business travel About State Street What we do. State Street is one of the largest custodian banks, asset managers and assetintelligence companies in the world. From technology to product innovation, we're making our markon the financial services industry. For more than two centuries, we've been helping our clientssafeguard and steward the investments of millions of people. We provide investment servicing, data& analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packagesare competitive and comprehensive. Details vary by location, but you may expect generous medicalcare, insurance and savings plans, among other perks. You'll have access to flexible Work Programsto help you match your needs. And our wealth of development programs and educational support willhelp you reach your full potential. Equal Opportunity Employee. As an Equal Opportunity Employer, we consider all qualified applicantsfor all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age,disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship,marital status, domestic partnership or civil union status, familial status, military and veteran status,and other characteristics protected by applicable law. State Street is an equal opportunity and affirmative action employer. Discover more at
Head of Alpha Sales EMEA, SVP page is loaded Head of Alpha Sales EMEA, SVP Bewerben locations London, England Edinburgh, Scotland Zurich, Switzerland Frankfurt, Germany Dublin 2, Ireland time type Full time posted on Gestern ausgeschrieben time left to apply Enddatum: 31. Juli 2025 (Noch 20 Tage Zeit für Bewerbung) job requisition id R-774873 Reports to: Global Head of Alpha Sales Department/ Division: Investment Services Location: Major European Office location Job Description: This Alpha sales SVP will have primary responsibility for driving the execution of Alpha sales strategy, execution and delivery of new revenue for EMEA. This senior sales leadership role will require you to partner with business executives and be responsible for hunting new opportunities, initiating discussions, building prospect relationships, pitching our Alpha platform, managing the sales process and closing deals that generate new revenue. Primary Responsibilities: • Deliver/exceed annual sales and revenue targets by building and executing sales strategies • Oversees the sales process from prospecting / hunting through close, including lead generation, client meetings, prospect qualification, and RFP completion • Influence subject matter experts through all aspects of a long and detailed sales cycle • Manage and proactively build/drive pipeline volume, accelerate sales cycle, actively manage to close • Ensure that sales are diligently tracked and manage all opportunities in CRM tool • Represent State Street at relevant industry events and conferences • Develop and maintain strong product knowledge and understanding of competitive offerings as well as provide feedback on company products gaps in the market place. • Collaborate with relevant management resources to drive product and messaging strategies to differentiate our solutions • Oversee and drive the partnership with Product Specialists and Demo team during client presentations to ensure client engagement and positive outcome • Ensure teams develops strong relations and partners closely with operations, legal, risk and relationship management to align opportunities with corporate goals • Network and drive team to uncover other relationships / services that enhance prospecting opportunities • Understand, monitor, and communicate competitor activity throughout the market, identifying key strengths and weaknesses relative to State Street's product offering • Provide feedback to Corporate Marketing on product positioning, marketing materials, and industry trends • Complete service definition with client and develop appropriate artefacts (SLAs / FSOMs) to enable smooth handover to implementation teams Job Requirements and Minimum Qualifications • BA/BS degree, Masters degree (or equivalent) preferred • Successful sales experience • Deep financial services background and experience with demonstrated presence in the market • Proven leadership skills and sales success individually as well as managing and developing a highly production team of revenue hunters • Proven ability and track record of gaining access and interact with C-level executives • Excellent time management and presentation skills • Excellent written and verbal skills along with a high level of professionalism • Proven track record of achieving/exceeding financial goals • Proven ability to manage and drive a team to pipeline management from initial lead to close • Ability to work within a collaborative environment to achieve results • Demonstrated ability to manage, coach and influence colleagues and virtual team members • Willingness for regular business travel About State Street What we do. State Street is one of the largest custodian banks, asset managers and assetintelligence companies in the world. From technology to product innovation, we're making our markon the financial services industry. For more than two centuries, we've been helping our clientssafeguard and steward the investments of millions of people. We provide investment servicing, data& analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packagesare competitive and comprehensive. Details vary by location, but you may expect generous medicalcare, insurance and savings plans, among other perks. You'll have access to flexible Work Programsto help you match your needs. And our wealth of development programs and educational support willhelp you reach your full potential. Equal Opportunity Employee. As an Equal Opportunity Employer, we consider all qualified applicantsfor all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age,disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship,marital status, domestic partnership or civil union status, familial status, military and veteran status,and other characteristics protected by applicable law. State Street is an equal opportunity and affirmative action employer. Discover more at About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
Jul 11, 2025
Full time
Head of Alpha Sales EMEA, SVP page is loaded Head of Alpha Sales EMEA, SVP Bewerben locations London, England Edinburgh, Scotland Zurich, Switzerland Frankfurt, Germany Dublin 2, Ireland time type Full time posted on Gestern ausgeschrieben time left to apply Enddatum: 31. Juli 2025 (Noch 20 Tage Zeit für Bewerbung) job requisition id R-774873 Reports to: Global Head of Alpha Sales Department/ Division: Investment Services Location: Major European Office location Job Description: This Alpha sales SVP will have primary responsibility for driving the execution of Alpha sales strategy, execution and delivery of new revenue for EMEA. This senior sales leadership role will require you to partner with business executives and be responsible for hunting new opportunities, initiating discussions, building prospect relationships, pitching our Alpha platform, managing the sales process and closing deals that generate new revenue. Primary Responsibilities: • Deliver/exceed annual sales and revenue targets by building and executing sales strategies • Oversees the sales process from prospecting / hunting through close, including lead generation, client meetings, prospect qualification, and RFP completion • Influence subject matter experts through all aspects of a long and detailed sales cycle • Manage and proactively build/drive pipeline volume, accelerate sales cycle, actively manage to close • Ensure that sales are diligently tracked and manage all opportunities in CRM tool • Represent State Street at relevant industry events and conferences • Develop and maintain strong product knowledge and understanding of competitive offerings as well as provide feedback on company products gaps in the market place. • Collaborate with relevant management resources to drive product and messaging strategies to differentiate our solutions • Oversee and drive the partnership with Product Specialists and Demo team during client presentations to ensure client engagement and positive outcome • Ensure teams develops strong relations and partners closely with operations, legal, risk and relationship management to align opportunities with corporate goals • Network and drive team to uncover other relationships / services that enhance prospecting opportunities • Understand, monitor, and communicate competitor activity throughout the market, identifying key strengths and weaknesses relative to State Street's product offering • Provide feedback to Corporate Marketing on product positioning, marketing materials, and industry trends • Complete service definition with client and develop appropriate artefacts (SLAs / FSOMs) to enable smooth handover to implementation teams Job Requirements and Minimum Qualifications • BA/BS degree, Masters degree (or equivalent) preferred • Successful sales experience • Deep financial services background and experience with demonstrated presence in the market • Proven leadership skills and sales success individually as well as managing and developing a highly production team of revenue hunters • Proven ability and track record of gaining access and interact with C-level executives • Excellent time management and presentation skills • Excellent written and verbal skills along with a high level of professionalism • Proven track record of achieving/exceeding financial goals • Proven ability to manage and drive a team to pipeline management from initial lead to close • Ability to work within a collaborative environment to achieve results • Demonstrated ability to manage, coach and influence colleagues and virtual team members • Willingness for regular business travel About State Street What we do. State Street is one of the largest custodian banks, asset managers and assetintelligence companies in the world. From technology to product innovation, we're making our markon the financial services industry. For more than two centuries, we've been helping our clientssafeguard and steward the investments of millions of people. We provide investment servicing, data& analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packagesare competitive and comprehensive. Details vary by location, but you may expect generous medicalcare, insurance and savings plans, among other perks. You'll have access to flexible Work Programsto help you match your needs. And our wealth of development programs and educational support willhelp you reach your full potential. Equal Opportunity Employee. As an Equal Opportunity Employer, we consider all qualified applicantsfor all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age,disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship,marital status, domestic partnership or civil union status, familial status, military and veteran status,and other characteristics protected by applicable law. State Street is an equal opportunity and affirmative action employer. Discover more at About Us Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .
VP Business Development Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday Remote working/work at home options are available for this role.
Sep 24, 2022
Full time
VP Business Development Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday Remote working/work at home options are available for this role.
VP Business Development Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday
Sep 23, 2022
Full time
VP Business Development Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday
Overview: Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Welcome to the Future of Digital Business Integration This is your invitation to participate in our global mission to create digital, AI-powered business services for the world's most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch. We believe that your talent is the missing piece of our company's puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best. Your Footprint as a Director of Client Services Will Be to foster a strong relationship with the Teleperformance clients to deliver global farming opportunities and growth in market share through all the TP solutions offered. You will serve as a trusted advisor to the client and bring a constant desire to add value. A "Passion for People" is critical in this role. You will be accountable for the financial performance of your portfolio. In this role, you will collaborate with other Executive, Global, and Site level leadership team members to develop the overarching client relationship and vision and offer targeted solutions to help improve their overall business. You will also liaise with operational and functional resources to deliver client programs. As a single point of contact for the client-vendor management office, Sales and Strategic account managers drive improvements and satisfy client needs. Qualifications: What Will You Need to Succeed? Bachelor's degree or above in Business Administration or other similar industries 8+ years of experience across the following areas: Automotive and Retail Services: Experience in a Call Center Operations Environment or Project Management Team Experience in budget forecasting and management, including P&L responsibility Experience in driving transformative strategies and bringing in SMEs to showcase capabilities that augment core offerings Proven success with client-facing interactions related to planning, business reviews, and business development. Automotive Services experience preferred (though not required) in management of operational functions and extensive account management while interfacing with complex client organizations Extensive expertise in building and managing long-term relationships with business partners and clients. Extensive background in project management and project implementation. Strong leadership ability in orchestrating and directing a team of multiple disciplines, organizations/support functions, and upper management team members. Proven ability to manage client relationships. Demonstrated a strong track record in driving continuous improvement. Strong financial management skills (i.e., P&L, pricing negotiation) Demonstrated ability to negotiate win-win agreements. Client-facing and executive presentation skills. Excellent, proven interpersonal and communication skills. Ability to manage multiple tasks simultaneously. Successful track record in peer collaboration. Excellent ability to understand client business drivers and objectives. Demonstrated decisiveness and leadership. Medium to high travel requirement. Highest standards of ethical behavior. Bachelor's degree preferred, not required. Responsibilities: As a Director of Client Services, You Will Provide strategic direction and leadership oversight for client/Teleperformance relationships globally. Steer and manage all TP delivery regions to maintain One TP approach for the assigned client Drive performance and transformation-related action items across all TP delivery regions. Partner with Global TP account executive to execute a strategic growth plan. Develop and implement strategic plans to drive revenue opportunities that align with clients' strategies. Ideates and solutions to ID new LOBs. Cultivates client relationships at the VP/SVP level and with all relevant client stakeholders to maximize the reputation and growth of TP business with each client account. Ability to understand the full scope of Teleperformance capabilities and ability to research the client landscape to uncover targeted areas of opportunity. Ensures retention of the client's business, developing broad and deep relationships across the client accounts Attend internal weekly, monthly, and quarterly business reviews, building a cohesive client relationship. Act as an escalation point for client issues that normal channels have not resolved Strong understanding or willingness to learn Transformation in the BPO landscape and beyond. Provide strategic, transformative solutions to add value to the client's business. Assume accountability for delivering transformative, value-added client solutions services in support of multiple account managers, contact center agents, technology professionals, and project managers. Demonstrate an awareness of the range of services Teleperformance provides and match the overall client strategy for program-level enhancement. Lead process-improvement initiatives that deliver financial targets. Ensure account management teams monitor and calibrate customer service quality and recommend product and process improvement ideas to clients. Create an environment that delivers excellent service to clients; ensure that account managers consistently drive operations to meet or exceed all financial and non-financial KPIs. Oversee and support all aspects of the implementation of new clients as needed, ensuring management, compliance, and reporting for all contact center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of the Teleperformance business and the ability to present this to suit client needs The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships. Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. Innovative and Creative: The ability to imagine something new and realize it. Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job. Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance. You Should Be Excited to Join the TP Family Because We encourage you to live well. To establish the right work-life balance. We want you to focus on your future with our financial benefits plans. We want you to keep learning, with excellent leadership development options for everyone. We encourage you to be creative and to provide outside-the-box solutions. We care about our citizens of the world with our great give-back programs. We work hard to cultivate a supportive and welcoming workplace for everyone. We encourage a full range of diverse and talented candidates to apply for our positions. We are committed to building an inclusive workplace with our DE&I programs. Our Cloud Campuses open their doors for you to lead from any location on the globe. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Remote working/work at home options are available for this role.
Sep 21, 2022
Full time
Overview: Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Welcome to the Future of Digital Business Integration This is your invitation to participate in our global mission to create digital, AI-powered business services for the world's most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch. We believe that your talent is the missing piece of our company's puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best. Your Footprint as a Director of Client Services Will Be to foster a strong relationship with the Teleperformance clients to deliver global farming opportunities and growth in market share through all the TP solutions offered. You will serve as a trusted advisor to the client and bring a constant desire to add value. A "Passion for People" is critical in this role. You will be accountable for the financial performance of your portfolio. In this role, you will collaborate with other Executive, Global, and Site level leadership team members to develop the overarching client relationship and vision and offer targeted solutions to help improve their overall business. You will also liaise with operational and functional resources to deliver client programs. As a single point of contact for the client-vendor management office, Sales and Strategic account managers drive improvements and satisfy client needs. Qualifications: What Will You Need to Succeed? Bachelor's degree or above in Business Administration or other similar industries 8+ years of experience across the following areas: Automotive and Retail Services: Experience in a Call Center Operations Environment or Project Management Team Experience in budget forecasting and management, including P&L responsibility Experience in driving transformative strategies and bringing in SMEs to showcase capabilities that augment core offerings Proven success with client-facing interactions related to planning, business reviews, and business development. Automotive Services experience preferred (though not required) in management of operational functions and extensive account management while interfacing with complex client organizations Extensive expertise in building and managing long-term relationships with business partners and clients. Extensive background in project management and project implementation. Strong leadership ability in orchestrating and directing a team of multiple disciplines, organizations/support functions, and upper management team members. Proven ability to manage client relationships. Demonstrated a strong track record in driving continuous improvement. Strong financial management skills (i.e., P&L, pricing negotiation) Demonstrated ability to negotiate win-win agreements. Client-facing and executive presentation skills. Excellent, proven interpersonal and communication skills. Ability to manage multiple tasks simultaneously. Successful track record in peer collaboration. Excellent ability to understand client business drivers and objectives. Demonstrated decisiveness and leadership. Medium to high travel requirement. Highest standards of ethical behavior. Bachelor's degree preferred, not required. Responsibilities: As a Director of Client Services, You Will Provide strategic direction and leadership oversight for client/Teleperformance relationships globally. Steer and manage all TP delivery regions to maintain One TP approach for the assigned client Drive performance and transformation-related action items across all TP delivery regions. Partner with Global TP account executive to execute a strategic growth plan. Develop and implement strategic plans to drive revenue opportunities that align with clients' strategies. Ideates and solutions to ID new LOBs. Cultivates client relationships at the VP/SVP level and with all relevant client stakeholders to maximize the reputation and growth of TP business with each client account. Ability to understand the full scope of Teleperformance capabilities and ability to research the client landscape to uncover targeted areas of opportunity. Ensures retention of the client's business, developing broad and deep relationships across the client accounts Attend internal weekly, monthly, and quarterly business reviews, building a cohesive client relationship. Act as an escalation point for client issues that normal channels have not resolved Strong understanding or willingness to learn Transformation in the BPO landscape and beyond. Provide strategic, transformative solutions to add value to the client's business. Assume accountability for delivering transformative, value-added client solutions services in support of multiple account managers, contact center agents, technology professionals, and project managers. Demonstrate an awareness of the range of services Teleperformance provides and match the overall client strategy for program-level enhancement. Lead process-improvement initiatives that deliver financial targets. Ensure account management teams monitor and calibrate customer service quality and recommend product and process improvement ideas to clients. Create an environment that delivers excellent service to clients; ensure that account managers consistently drive operations to meet or exceed all financial and non-financial KPIs. Oversee and support all aspects of the implementation of new clients as needed, ensuring management, compliance, and reporting for all contact center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of the Teleperformance business and the ability to present this to suit client needs The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships. Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. Innovative and Creative: The ability to imagine something new and realize it. Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job. Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance. You Should Be Excited to Join the TP Family Because We encourage you to live well. To establish the right work-life balance. We want you to focus on your future with our financial benefits plans. We want you to keep learning, with excellent leadership development options for everyone. We encourage you to be creative and to provide outside-the-box solutions. We care about our citizens of the world with our great give-back programs. We work hard to cultivate a supportive and welcoming workplace for everyone. We encourage a full range of diverse and talented candidates to apply for our positions. We are committed to building an inclusive workplace with our DE&I programs. Our Cloud Campuses open their doors for you to lead from any location on the globe. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Remote working/work at home options are available for this role.
Overview: The following information provides an overview of the skills, qualities, and qualifications needed for this role. Welcome to the Future of Digital Business Integration This is your invitation to participate in our global mission to create digital, AI-powered business services for the world's most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch. We believe that your talent is the missing piece of our company's puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best. Your Footprint as a Director of Client Services Will Be to foster a strong relationship with the Teleperformance clients to deliver global farming opportunities and growth in market share through all the TP solutions offered. You will serve as a trusted advisor to the client and bring a constant desire to add value. A "Passion for People" is critical in this role. You will be accountable for the financial performance of your portfolio. In this role, you will collaborate with other Executive, Global, and Site level leadership team members to develop the overarching client relationship and vision and offer targeted solutions to help improve their overall business. You will also liaise with operational and functional resources to deliver client programs. As a single point of contact for the client-vendor management office, Sales and Strategic account managers drive improvements and satisfy client needs. Qualifications: What Will You Need to Succeed? Bachelor's degree or above in Business Administration or other similar industries 8+ years of experience across the following areas: E-Commerce or Site Management expertise required Experience in a Call Center Operations Environment or Project Management Team Experience in budget forecasting and management, including P&L responsibility Experience in driving transformative strategies and bringing in SMEs to showcase capabilities that augment core offerings Proven success with client-facing interactions related to planning, business reviews, and business development. Automotive Services experience preferred (though not required) in management of operational functions and extensive account management while interfacing with complex client organizations Extensive expertise in building and managing long-term relationships with business partners and clients. Extensive background in project management and project implementation. Strong leadership ability in orchestrating and directing a team of multiple disciplines, organizations/support functions, and upper management team members. Proven ability to manage client relationships. Demonstrated a strong track record in driving continuous improvement. Strong financial management skills (i.e., P&L, pricing negotiation) Demonstrated ability to negotiate win-win agreements. Client-facing and executive presentation skills. Excellent, proven interpersonal and communication skills. Ability to manage multiple tasks simultaneously. Successful track record in peer collaboration. Excellent ability to understand client business drivers and objectives. Demonstrated decisiveness and leadership. Medium to high travel requirement. Highest standards of ethical behavior. Bachelor's degree preferred, not required. Responsibilities: As a Director of Client Services, You Will Provide strategic direction and leadership oversight for client/Teleperformance relationships globally. Steer and manage all TP delivery regions to maintain One TP approach for the assigned client Drive performance and transformation-related action items across all TP delivery regions. Partner with Global TP account executive to execute a strategic growth plan. Develop and implement strategic plans to drive revenue opportunities that align with clients' strategies. Ideates and solutions to ID new LOBs. Cultivates client relationships at the VP/SVP level and with all relevant client stakeholders to maximize the reputation and growth of TP business with each client account. Ability to understand the full scope of Teleperformance capabilities and ability to research the client landscape to uncover targeted areas of opportunity. Ensures retention of the client's business, developing broad and deep relationships across the client accounts Attend internal weekly, monthly, and quarterly business reviews, building a cohesive client relationship. Act as an escalation point for client issues that normal channels have not resolved Strong understanding or willingness to learn Transformation in the BPO landscape and beyond. Provide strategic, transformative solutions to add value to the client's business. Assume accountability for delivering transformative, value-added client solutions services in support of multiple account managers, contact center agents, technology professionals, and project managers. Demonstrate an awareness of the range of services Teleperformance provides and match the overall client strategy for program-level enhancement. Lead process-improvement initiatives that deliver financial targets. Ensure account management teams monitor and calibrate customer service quality and recommend product and process improvement ideas to clients. Create an environment that delivers excellent service to clients; ensure that account managers consistently drive operations to meet or exceed all financial and non-financial KPIs. Oversee and support all aspects of the implementation of new clients as needed, ensuring management, compliance, and reporting for all contact center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of the Teleperformance business and the ability to present this to suit client needs The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships. Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. Innovative and Creative: The ability to imagine something new and realize it. Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job. Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance. You Should Be Excited to Join the TP Family Because We encourage you to live well. To establish the right work-life balance. We want you to focus on your future with our financial benefits plans. We want you to keep learning, with excellent leadership development options for everyone. We encourage you to be creative and to provide outside-the-box solutions. We care about our citizens of the world with our great give-back programs. We work hard to cultivate a supportive and welcoming workplace for everyone. We encourage a full range of diverse and talented candidates to apply for our positions. We are committed to building an inclusive workplace with our DE&I programs. Our Cloud Campuses open their doors for you to lead from any location on the globe. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Remote working/work at home options are available for this role.
Sep 21, 2022
Full time
Overview: The following information provides an overview of the skills, qualities, and qualifications needed for this role. Welcome to the Future of Digital Business Integration This is your invitation to participate in our global mission to create digital, AI-powered business services for the world's most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch. We believe that your talent is the missing piece of our company's puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best. Your Footprint as a Director of Client Services Will Be to foster a strong relationship with the Teleperformance clients to deliver global farming opportunities and growth in market share through all the TP solutions offered. You will serve as a trusted advisor to the client and bring a constant desire to add value. A "Passion for People" is critical in this role. You will be accountable for the financial performance of your portfolio. In this role, you will collaborate with other Executive, Global, and Site level leadership team members to develop the overarching client relationship and vision and offer targeted solutions to help improve their overall business. You will also liaise with operational and functional resources to deliver client programs. As a single point of contact for the client-vendor management office, Sales and Strategic account managers drive improvements and satisfy client needs. Qualifications: What Will You Need to Succeed? Bachelor's degree or above in Business Administration or other similar industries 8+ years of experience across the following areas: E-Commerce or Site Management expertise required Experience in a Call Center Operations Environment or Project Management Team Experience in budget forecasting and management, including P&L responsibility Experience in driving transformative strategies and bringing in SMEs to showcase capabilities that augment core offerings Proven success with client-facing interactions related to planning, business reviews, and business development. Automotive Services experience preferred (though not required) in management of operational functions and extensive account management while interfacing with complex client organizations Extensive expertise in building and managing long-term relationships with business partners and clients. Extensive background in project management and project implementation. Strong leadership ability in orchestrating and directing a team of multiple disciplines, organizations/support functions, and upper management team members. Proven ability to manage client relationships. Demonstrated a strong track record in driving continuous improvement. Strong financial management skills (i.e., P&L, pricing negotiation) Demonstrated ability to negotiate win-win agreements. Client-facing and executive presentation skills. Excellent, proven interpersonal and communication skills. Ability to manage multiple tasks simultaneously. Successful track record in peer collaboration. Excellent ability to understand client business drivers and objectives. Demonstrated decisiveness and leadership. Medium to high travel requirement. Highest standards of ethical behavior. Bachelor's degree preferred, not required. Responsibilities: As a Director of Client Services, You Will Provide strategic direction and leadership oversight for client/Teleperformance relationships globally. Steer and manage all TP delivery regions to maintain One TP approach for the assigned client Drive performance and transformation-related action items across all TP delivery regions. Partner with Global TP account executive to execute a strategic growth plan. Develop and implement strategic plans to drive revenue opportunities that align with clients' strategies. Ideates and solutions to ID new LOBs. Cultivates client relationships at the VP/SVP level and with all relevant client stakeholders to maximize the reputation and growth of TP business with each client account. Ability to understand the full scope of Teleperformance capabilities and ability to research the client landscape to uncover targeted areas of opportunity. Ensures retention of the client's business, developing broad and deep relationships across the client accounts Attend internal weekly, monthly, and quarterly business reviews, building a cohesive client relationship. Act as an escalation point for client issues that normal channels have not resolved Strong understanding or willingness to learn Transformation in the BPO landscape and beyond. Provide strategic, transformative solutions to add value to the client's business. Assume accountability for delivering transformative, value-added client solutions services in support of multiple account managers, contact center agents, technology professionals, and project managers. Demonstrate an awareness of the range of services Teleperformance provides and match the overall client strategy for program-level enhancement. Lead process-improvement initiatives that deliver financial targets. Ensure account management teams monitor and calibrate customer service quality and recommend product and process improvement ideas to clients. Create an environment that delivers excellent service to clients; ensure that account managers consistently drive operations to meet or exceed all financial and non-financial KPIs. Oversee and support all aspects of the implementation of new clients as needed, ensuring management, compliance, and reporting for all contact center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of the Teleperformance business and the ability to present this to suit client needs The Leadership Competencies for Exceptional Potential Are Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader - Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors - leading to successful interactions and relationships. Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work. Innovative and Creative: The ability to imagine something new and realize it. Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job. Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance. You Should Be Excited to Join the TP Family Because We encourage you to live well. To establish the right work-life balance. We want you to focus on your future with our financial benefits plans. We want you to keep learning, with excellent leadership development options for everyone. We encourage you to be creative and to provide outside-the-box solutions. We care about our citizens of the world with our great give-back programs. We work hard to cultivate a supportive and welcoming workplace for everyone. We encourage a full range of diverse and talented candidates to apply for our positions. We are committed to building an inclusive workplace with our DE&I programs. Our Cloud Campuses open their doors for you to lead from any location on the globe. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Remote working/work at home options are available for this role.
