Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : 45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes Deliver training policies, procedures, and customer service standards-including complaints and call handling best practices Support new contract mobilisations with tailored system and service training Identify training needs and gaps; adapt training programmes accordingly Engage with stakeholders through client meetings, workshops, and toolbox talks Maintain up-to-date training records in line with HR and compliance standards Systems and Customer Service Trainer Ideal Candidate: Strong understanding of systems and internal processes Experience delivering training both one-to-one and in group settings Skilled communicator and confident presenter, able to train staff at all levels Passion for learning and development, with a focus on continuous improvement Self-starter with excellent organisational skills and attention to detail Comfortable working independently and as part of a collaborative team Flexible and adaptable with the ability to travel as required across the UK Why This Role? This is more than just a training job. You'll be shaping the quality of service delivery, improving operational efficiency, and empowering staff with the tools and knowledge they need to thrive. Join a forward-thinking team that values curiosity, collaboration, and customer excellence. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Jul 30, 2025
Contractor
Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : 45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes Deliver training policies, procedures, and customer service standards-including complaints and call handling best practices Support new contract mobilisations with tailored system and service training Identify training needs and gaps; adapt training programmes accordingly Engage with stakeholders through client meetings, workshops, and toolbox talks Maintain up-to-date training records in line with HR and compliance standards Systems and Customer Service Trainer Ideal Candidate: Strong understanding of systems and internal processes Experience delivering training both one-to-one and in group settings Skilled communicator and confident presenter, able to train staff at all levels Passion for learning and development, with a focus on continuous improvement Self-starter with excellent organisational skills and attention to detail Comfortable working independently and as part of a collaborative team Flexible and adaptable with the ability to travel as required across the UK Why This Role? This is more than just a training job. You'll be shaping the quality of service delivery, improving operational efficiency, and empowering staff with the tools and knowledge they need to thrive. Join a forward-thinking team that values curiosity, collaboration, and customer excellence. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Marketing Capability Lead page is loaded Marketing Capability Lead Apply locations LDN - London time type Full time posted on Posted 15 Days Ago job requisition id JR Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2.2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit We are looking for an outstanding marketer who understands the business value that marketing delivers and knows how to communicate this in an engaging and inspiring way. You will be responsible for driving marketing capability and competency across our marketing organisation, equipping our marketers with latest processes, skills and tools. The Marketing Capability Lead is part of the Global Marketing and Sales Centre of Excellence and you'll report into the Senior Director Marketing Strategy and Capability. ABOUT THE ROLE Owner of commercial excellence processes (innovation development and brand planning) responsible for partnering with key stakeholders across Business Units and cross-functional teams to ensure the processes are implemented and driving results Define and lead the strategic plan to embed the marketing way of working into business as usual including: On-boarding content for new starters - marketing and other functions On-going upskilling reference content for all Convatec people Embed commercial excellence innovation process including: Define capability plan to ensure innovation managers are upskilled Upskilling through on-going delivery of capability content Partner with Business Units to ensure excellence in Global & Local innovation development Embed brand planning process Define capability plan and upskilling content Partner with Business Units to ensure excellence Define and lead stakeholder management plan for embedding of marketing capability and key commercial processes Management of brand manager and marketing capability trainer to support in this delivery As Marketing Capability Lead you will be responsible for leading the embedding of marketing capability, through the development and delivery of Marketing the Convatec Way which is Convatec's way of doing marketing. You will have a specific focus on key commercial excellence marketing processes and the skills required to fully unlock these. The key commercial excellence marketing processes that you will focus on are brand planning and innovation development. ABOUT YOU: At minimum degree educated with 10years+ brand marketing experience, preferably with experience of working in a medium-large matrix organisation Strong track record of brand management including leading brand planning to develop forward looking brand plans and innovation development to define winning innovation mixes, with evidence of proven business results of both sales and equity Previous marketing communications experience showing how you have delivered against the customer need, understood the customer journey, developed compelling value propositions and delivered distinctive & relevant content to drive results Previous experience of developing and delivering capability content Exceptional stakeholder management skills to influence all levels of an organisation Expert communicator with the ability to positively influence and bring people along on the journey in a credible way Solid change management understanding, comfortable with working in a transformation space where we may be required to pivot and adapt to changing situations Result focused with previous experience of delivering both sales and equity results to drive overall business ambitions In addition to your marketing expertise, you recognise the following skills and attributes in yourself: Strong communicator: superior verbal and written English communication skills with an ability to translate large amounts of information into succinct actionable insights Resilient and influential: thriving on challenge, bringing colleagues along on the journey, with the ability to exert an effective influence at all levels of an organization and to drive change in behaviour through understanding business needs, and crafting solutions accordingly. Flexibility & tenacity: we are a newly formed centralised function driving for transformational change. These are definitely not regular brand management roles where we are executing against a familiar annual plan. We need to create the plan based on the needs, adapt and pivot in line with changes along the way and partner to make things happen Curious connector: you can connect the dots across people, projects and partners, creating new opportunities Strategic and business focused: taking into account the broader picture and perspective of others, activating the right plan based on holistic understanding of the business challenge and business needs WHAT YOU'LL GET: hybrid role in the UK - you are offered the flexibility of working remotely with travel to our Paddington office once a month competitive salary & bonus exceptional benefits training & delevopment collaborative & supportive culture READY TO JOIN US? At convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you! About Us Convatec is changing. We're transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world. Our shared focus, and the sheer drive of our people, are giving us real momentum. They're also making us a uniquely invigorating place to work. Join us and, whatever your role, you'll be pushed and challenged every day. You'll be supported too, empowered to spark and drive change where it matters most. We have a uniquely dynamic, sometimes demanding environment. But if you're motivated, and as focused on delivering for patients as we are, it'll bring the very best out in you. You'll never stand still. And you might just make the biggest impact of your entire career.
Jul 30, 2025
Full time
Marketing Capability Lead page is loaded Marketing Capability Lead Apply locations LDN - London time type Full time posted on Posted 15 Days Ago job requisition id JR Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2.2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit We are looking for an outstanding marketer who understands the business value that marketing delivers and knows how to communicate this in an engaging and inspiring way. You will be responsible for driving marketing capability and competency across our marketing organisation, equipping our marketers with latest processes, skills and tools. The Marketing Capability Lead is part of the Global Marketing and Sales Centre of Excellence and you'll report into the Senior Director Marketing Strategy and Capability. ABOUT THE ROLE Owner of commercial excellence processes (innovation development and brand planning) responsible for partnering with key stakeholders across Business Units and cross-functional teams to ensure the processes are implemented and driving results Define and lead the strategic plan to embed the marketing way of working into business as usual including: On-boarding content for new starters - marketing and other functions On-going upskilling reference content for all Convatec people Embed commercial excellence innovation process including: Define capability plan to ensure innovation managers are upskilled Upskilling through on-going delivery of capability content Partner with Business Units to ensure excellence in Global & Local innovation development Embed brand planning process Define capability plan and upskilling content Partner with Business Units to ensure excellence Define and lead stakeholder management plan for embedding of marketing capability and key commercial processes Management of brand manager and marketing capability trainer to support in this delivery As Marketing Capability Lead you will be responsible for leading the embedding of marketing capability, through the development and delivery of Marketing the Convatec Way which is Convatec's way of doing marketing. You will have a specific focus on key commercial excellence marketing processes and the skills required to fully unlock these. The key commercial excellence marketing processes that you will focus on are brand planning and innovation development. ABOUT YOU: At minimum degree educated with 10years+ brand marketing experience, preferably with experience of working in a medium-large matrix organisation Strong track record of brand management including leading brand planning to develop forward looking brand plans and innovation development to define winning innovation mixes, with evidence of proven business results of both sales and equity Previous marketing communications experience showing how you have delivered against the customer need, understood the customer journey, developed compelling value propositions and delivered distinctive & relevant content to drive results Previous experience of developing and delivering capability content Exceptional stakeholder management skills to influence all levels of an organisation Expert communicator with the ability to positively influence and bring people along on the journey in a credible way Solid change management understanding, comfortable with working in a transformation space where we may be required to pivot and adapt to changing situations Result focused with previous experience of delivering both sales and equity results to drive overall business ambitions In addition to your marketing expertise, you recognise the following skills and attributes in yourself: Strong communicator: superior verbal and written English communication skills with an ability to translate large amounts of information into succinct actionable insights Resilient and influential: thriving on challenge, bringing colleagues along on the journey, with the ability to exert an effective influence at all levels of an organization and to drive change in behaviour through understanding business needs, and crafting solutions accordingly. Flexibility & tenacity: we are a newly formed centralised function driving for transformational change. These are definitely not regular brand management roles where we are executing against a familiar annual plan. We need to create the plan based on the needs, adapt and pivot in line with changes along the way and partner to make things happen Curious connector: you can connect the dots across people, projects and partners, creating new opportunities Strategic and business focused: taking into account the broader picture and perspective of others, activating the right plan based on holistic understanding of the business challenge and business needs WHAT YOU'LL GET: hybrid role in the UK - you are offered the flexibility of working remotely with travel to our Paddington office once a month competitive salary & bonus exceptional benefits training & delevopment collaborative & supportive culture READY TO JOIN US? At convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you! About Us Convatec is changing. We're transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world. Our shared focus, and the sheer drive of our people, are giving us real momentum. They're also making us a uniquely invigorating place to work. Join us and, whatever your role, you'll be pushed and challenged every day. You'll be supported too, empowered to spark and drive change where it matters most. We have a uniquely dynamic, sometimes demanding environment. But if you're motivated, and as focused on delivering for patients as we are, it'll bring the very best out in you. You'll never stand still. And you might just make the biggest impact of your entire career.
Implementation Consultant (ERP, Distribution, Warehousing, Finance, Acumatica) - Full-training into Acumatica ERP! An Implementation Consultant (ERP, Distribution, Warehousing, Finance, Acumatica) is required by a UK-based ERP consultancy that is winning new business and investing heavily in people. This is a superb opportunity to cross-train into Acumatica ERP and work on cutting-edge distribution and warehousing implementations. Proven background implementing ERP solutions in Distribution, Warehousing, or Wholesale Solid understanding of finance/accounting modules in ERP systems Experience with products such as Business Central, MS Dynamics NAV, SAP Business One, Opera, Sage 200, Intact IQ, Blueyonder, OGL, Kerridge, Sage X3 or Sage 200 or emax or odoo or Enapps or GreenTree or focalpoint or efacs or orderwise or Exchequer or FinancialsLive. Confident delivering end-user and train-the-trainer sessions Able to manage projects solo and work within a team for larger deployments This is a home-based role with just 1 day every 2 weeks required in the Midlands office. You'll get full cross-training into Acumatica ERP, a modern cloud-first platform with great functionality across multiple industries. There's a solid career path here, excellent project management support, and the opportunity to build a niche skillset in a high-demand ERP system. You'll be implementing Acumatica ERP solutions across a wide range of industries, working either independently or as part of a team depending on project size. You'll focus on requirements, workshops, gap analysis, config, integration, training and Go Live Strong project managers will assist with client liaison and scheduling so you can focus on delivery. Role Benefits: Up to 50,000 salary + car allowance + bonus Health and pension after 6 months Full training in Acumatica ERP Work from home with client site visits and minimal office time and Diverse industry exposure: distribution, manufacturing, retail, logistics
Jul 30, 2025
Full time
Implementation Consultant (ERP, Distribution, Warehousing, Finance, Acumatica) - Full-training into Acumatica ERP! An Implementation Consultant (ERP, Distribution, Warehousing, Finance, Acumatica) is required by a UK-based ERP consultancy that is winning new business and investing heavily in people. This is a superb opportunity to cross-train into Acumatica ERP and work on cutting-edge distribution and warehousing implementations. Proven background implementing ERP solutions in Distribution, Warehousing, or Wholesale Solid understanding of finance/accounting modules in ERP systems Experience with products such as Business Central, MS Dynamics NAV, SAP Business One, Opera, Sage 200, Intact IQ, Blueyonder, OGL, Kerridge, Sage X3 or Sage 200 or emax or odoo or Enapps or GreenTree or focalpoint or efacs or orderwise or Exchequer or FinancialsLive. Confident delivering end-user and train-the-trainer sessions Able to manage projects solo and work within a team for larger deployments This is a home-based role with just 1 day every 2 weeks required in the Midlands office. You'll get full cross-training into Acumatica ERP, a modern cloud-first platform with great functionality across multiple industries. There's a solid career path here, excellent project management support, and the opportunity to build a niche skillset in a high-demand ERP system. You'll be implementing Acumatica ERP solutions across a wide range of industries, working either independently or as part of a team depending on project size. You'll focus on requirements, workshops, gap analysis, config, integration, training and Go Live Strong project managers will assist with client liaison and scheduling so you can focus on delivery. Role Benefits: Up to 50,000 salary + car allowance + bonus Health and pension after 6 months Full training in Acumatica ERP Work from home with client site visits and minimal office time and Diverse industry exposure: distribution, manufacturing, retail, logistics
Responsibilities Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion Assisting the SOM to ensure all RSL clients and delegates receive a premium service Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards Internally and externally champion the service delivery and quality assurance function of the business Specific Responsibilities Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth Conducting regular performance reviews and provide constructive feedback Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity Maintaining and improving quality assurance processes to ensure the highest standards of service are met Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed Production of project management timelines Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery Collaborating with other departments to ensure all operational requirements are met Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications Generating regular reports on operational performance metrics for review by the senior management Ensuring that all documentation is up-to-date and compliant with company policies Developing new products and services to meet the needs of existing clients Operating as the point of contact for assigned clients in absence of SOM and RSL team members Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service Delivering agile implementation strategies in anticipation of successful training programmes Managing and personally provide timely response and exceptional levels of service to all enquiries and multiple clients concurrently Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team members Skills and Qualifications Independent and self-motivated Analytical and solutions focused Good data analysis, planning and organisational skills Excellent written and verbal communication skills Excellent project and account management skills Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment High level of accuracy and attention to detail in all aspects of work, including reporting and documentation Ability to work in a dynamic environment, adapting to changes and managing competing demands
Jul 30, 2025
Full time
Responsibilities Assisting the SOM to ensure all Red Snapper Learning (RSL) managed training services are supplied on time and to the correct standards, meeting client expectations on every occasion Assisting the SOM to ensure all RSL clients and delegates receive a premium service Ensuring that quality is consistently maintained, at every stage of the services RSL provides across the RSL product portfolio Taking responsibility for ensuring all RSL course material is current, fit for purpose and meets the highest standards Internally and externally champion the service delivery and quality assurance function of the business Specific Responsibilities Managing and overseeing the work of business support officers, ensuring their tasks are completed accurately and on time Providing guidance, support and development opportunities to direct reports to enhance their performance and career growth Conducting regular performance reviews and provide constructive feedback Engaging, commissioning and managing course designers/trainers involved in the delivery of RSL managed services Attending weekly meetings, chaired by the CSD and RSL team members, to represent the service delivery and quality assurance function in planning, reviewing and future decision-making activity Maintaining and improving quality assurance processes to ensure the highest standards of service are met Overseeing coordination of scheduling and logistics of training programmes, ensuring that all resources, including trainers, venues, and materials are effectively managed Production of project management timelines Monitoring daily operations, identifying any issues or bottlenecks, and escalating as necessary to ensure smooth service delivery Collaborating with other departments to ensure all operational requirements are met Taking responsibility, where tasked, for the costs associated with service delivery and quality assurance outcomes Preparing and maintaining accurate records of operational activities, including training schedules, resource allocation and client communications Generating regular reports on operational performance metrics for review by the senior management Ensuring that all documentation is up-to-date and compliant with company policies Developing new products and services to meet the needs of existing clients Operating as the point of contact for assigned clients in absence of SOM and RSL team members Working with our clients, partners and delivery staff to ensure we continuously deliver the highest standards of service Delivering agile implementation strategies in anticipation of successful training programmes Managing and personally provide timely response and exceptional levels of service to all enquiries and multiple clients concurrently Creating proposals, presentations, contracts and other documentation, in line with relevant department procedures Reviewing responses to tenders, Requests for Proposals (RFPs) and other requests with RSL team members Skills and Qualifications Independent and self-motivated Analytical and solutions focused Good data analysis, planning and organisational skills Excellent written and verbal communication skills Excellent project and account management skills Ability to supervise and develop a small team, fostering a collaborative and high-performing work environment High level of accuracy and attention to detail in all aspects of work, including reporting and documentation Ability to work in a dynamic environment, adapting to changes and managing competing demands
Communications and External Relations Manager UWC International - London Job title: Communications and External Relations Manager Department: Communications and Engagement Responsible to: Senior Communications and External Relations Manager Responsible for: Communication and External Relations Coordinator Location: London (UK) - hybrid working Salary: £46,800 gross per annum Working pattern: Full time, 38.5 hours per week Duration of contract: Permanent Start date: As soon as possible Are you our new Communications and External Relations Manager? Join our global movement as a Communications and External Relations Manager and play a key role in shaping the future of education and youth engagement worldwide. Working closely with the Senior Communications and External Relations Manager, you will lead and implement strategic communications, PR, external relations, and fundraising communications campaigns that support our mission and raise the profile of UWC International. This is a unique opportunity to collaborate with colleagues across our global network of schools, colleges, and national committees to deliver impactful, purpose-driven communications. Our Communications and Engagement team covers a wide range of activities, including digital and social media, publications, branding, events, alumni relations, global student recruitment, and fundraising communications. You will bring a creative, methodical, and collaborative approach to delivering campaigns and storytelling that inspire audiences and reflect our values. A key part of this role is supporting the Development Team in creating compelling content and campaigns to drive income generation-experience in fundraising communications would be a strong advantage. We are looking for a communications all-rounder with proven experience in external relations, PR, or marketing-ideally in an international or nonprofit context. If you have a track record of delivering communications projects from concept to evaluation, enjoy working across diverse teams and platforms, and want to make a meaningful impact, we'd love to hear from you. About us Changing the world takes passion and dedication UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings - developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don't just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference. Our students go on to become leaders in politics, NGOs, business, education and grassroots movements - people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC. About UWC International UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers. Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges. We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work - ensuring our organisational culture reflects the values we promote across the UWC movement. What we offer As part of a commitment to our employees, we offer the following: UWC International London and Berlin Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home. Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns. Generous annual leave allowance - we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts). Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave. Learning & development opportunities - we have access to various learning and development platforms to support your professional growth. UWC International London Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars. Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers. Cycle to Work scheme and eyecare vouchers Enhanced maternity and enhanced paternity leave Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee's gross salary toward their Pension scheme with NEST. Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status. Application Process Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages) on the below link: Applications will be reviewed on a rolling basis, if you are interested submit your application as soon as possible. Outline your experience, skills and competencies against the Person specification section in the attached Job Description. Explain why you want to join UWC International. Provide confirmation of your eligibility to work or reside in the UK. Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know. Please note that CVs received without a cover letter, including the information requested above will not be considered. Deadline for application: 11.59 AM (UK time) on Tuesday, 12 August 2025 Interview and/or assessment dates: First round interviews on Tuesday, 19 August & Wednesday, 20 August (remote) Second round interviews on Wednesday, 27 August & Thursday, 28 August (remote) For further information on this opportunity, please see the detailed job description attached. Safeguarding Statement The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent. Diversity Statement UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission 'to unite people, nations and cultures for peace and a sustainable future'. At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible. We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
Jul 29, 2025
Full time
Communications and External Relations Manager UWC International - London Job title: Communications and External Relations Manager Department: Communications and Engagement Responsible to: Senior Communications and External Relations Manager Responsible for: Communication and External Relations Coordinator Location: London (UK) - hybrid working Salary: £46,800 gross per annum Working pattern: Full time, 38.5 hours per week Duration of contract: Permanent Start date: As soon as possible Are you our new Communications and External Relations Manager? Join our global movement as a Communications and External Relations Manager and play a key role in shaping the future of education and youth engagement worldwide. Working closely with the Senior Communications and External Relations Manager, you will lead and implement strategic communications, PR, external relations, and fundraising communications campaigns that support our mission and raise the profile of UWC International. This is a unique opportunity to collaborate with colleagues across our global network of schools, colleges, and national committees to deliver impactful, purpose-driven communications. Our Communications and Engagement team covers a wide range of activities, including digital and social media, publications, branding, events, alumni relations, global student recruitment, and fundraising communications. You will bring a creative, methodical, and collaborative approach to delivering campaigns and storytelling that inspire audiences and reflect our values. A key part of this role is supporting the Development Team in creating compelling content and campaigns to drive income generation-experience in fundraising communications would be a strong advantage. We are looking for a communications all-rounder with proven experience in external relations, PR, or marketing-ideally in an international or nonprofit context. If you have a track record of delivering communications projects from concept to evaluation, enjoy working across diverse teams and platforms, and want to make a meaningful impact, we'd love to hear from you. About us Changing the world takes passion and dedication UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings - developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don't just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference. Our students go on to become leaders in politics, NGOs, business, education and grassroots movements - people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC. About UWC International UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers. Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges. We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work - ensuring our organisational culture reflects the values we promote across the UWC movement. What we offer As part of a commitment to our employees, we offer the following: UWC International London and Berlin Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home. Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns. Generous annual leave allowance - we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts). Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave. Learning & development opportunities - we have access to various learning and development platforms to support your professional growth. UWC International London Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars. Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers. Cycle to Work scheme and eyecare vouchers Enhanced maternity and enhanced paternity leave Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee's gross salary toward their Pension scheme with NEST. Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status. Application Process Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages) on the below link: Applications will be reviewed on a rolling basis, if you are interested submit your application as soon as possible. Outline your experience, skills and competencies against the Person specification section in the attached Job Description. Explain why you want to join UWC International. Provide confirmation of your eligibility to work or reside in the UK. Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know. Please note that CVs received without a cover letter, including the information requested above will not be considered. Deadline for application: 11.59 AM (UK time) on Tuesday, 12 August 2025 Interview and/or assessment dates: First round interviews on Tuesday, 19 August & Wednesday, 20 August (remote) Second round interviews on Wednesday, 27 August & Thursday, 28 August (remote) For further information on this opportunity, please see the detailed job description attached. Safeguarding Statement The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent. Diversity Statement UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission 'to unite people, nations and cultures for peace and a sustainable future'. At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible. We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Jul 29, 2025
Full time
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for A bit about the role A key role within the Retail Strategy sub team, within Retail Strategy & Excellence, who own the development of the Retail wide strategic initiatives ensuring Retail priorities, timings, requirements are aligned to the overarching Annual Business Plan The team leads on the scoping of Retail wide bid commitments conducting feasibility studies to ensure initiatives can be brought to market effectively. You will partner with members of the Retail Sales Team (RST),Retail Channels Team and Supply Chain Team to ensure that all future ABP initiatives and business priorities are scoped using effective resources and tools available. We operate a hybrid working model requiring employees to work from the office 3 days per week. These in-office days will be spread across the standard working week (Monday-Friday). What you'll be doing Reporting to the Senior Retail Strategy Manager, responsible for identifying and developing the future Retail strategy in line with the annual business planning process and fourth National Lottery licence bid commitments. Responsible for ensuring an effective handover of strategic initiatives to the Retail PCT (planning, communications & training). Ensuring that retailers are kept at the heart of retail plans by delivering effective initiatives to achieve sales, profit and Good Cause contribution targets in line with Allwyn's fourth licence bid commitments. Provide thought leadership to the Retail Strategy & Operations LT and the Channel Operations LT to deliver retail specific initiatives and provide recommendations for future direction of the channel. The be the voice of Retail whilst supporting the development of commercial initiatives. Ensuring that all plans have considered retailer requirements. What experience we're looking for Proven experience of planning and executing complex retail projects from conception to delivery, working in conjunction with leadership teams and other relevant cross-functional stakeholders, to ensure company business and sales strategies are supported. A thorough understanding and experience working within the UK retail landscape in order to fully represent the requirements of the retail channel within cross functional projects and large scale change programmes. The ability to think and act independently to develop major enhancements to current and future ways of working. Retailer centric and with demonstrable experience of always putting the retailer at the heart. Excellent presentation and communication skills and can present confidently to senior managers and teams Key Measures of Success: Leading the planning and implementation of assigned retail projectsto a successful conclusion, on time and within budget Successful project scope, milestone definition and project timelines as determined for each project with all reporting completed on time Full project evaluation, results measurement and future recommendations delivered as agreed with stakeholders An effective stakeholder map and cross functional relationships established in order to support the Retail strategy across the business Effective management of 3rd party relationships where applicable About us: We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this I nclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks A place of belonging We want to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Here's a list of some of the fantastic benefits we offer Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.
Jul 29, 2025
Full time
Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for A bit about the role A key role within the Retail Strategy sub team, within Retail Strategy & Excellence, who own the development of the Retail wide strategic initiatives ensuring Retail priorities, timings, requirements are aligned to the overarching Annual Business Plan The team leads on the scoping of Retail wide bid commitments conducting feasibility studies to ensure initiatives can be brought to market effectively. You will partner with members of the Retail Sales Team (RST),Retail Channels Team and Supply Chain Team to ensure that all future ABP initiatives and business priorities are scoped using effective resources and tools available. We operate a hybrid working model requiring employees to work from the office 3 days per week. These in-office days will be spread across the standard working week (Monday-Friday). What you'll be doing Reporting to the Senior Retail Strategy Manager, responsible for identifying and developing the future Retail strategy in line with the annual business planning process and fourth National Lottery licence bid commitments. Responsible for ensuring an effective handover of strategic initiatives to the Retail PCT (planning, communications & training). Ensuring that retailers are kept at the heart of retail plans by delivering effective initiatives to achieve sales, profit and Good Cause contribution targets in line with Allwyn's fourth licence bid commitments. Provide thought leadership to the Retail Strategy & Operations LT and the Channel Operations LT to deliver retail specific initiatives and provide recommendations for future direction of the channel. The be the voice of Retail whilst supporting the development of commercial initiatives. Ensuring that all plans have considered retailer requirements. What experience we're looking for Proven experience of planning and executing complex retail projects from conception to delivery, working in conjunction with leadership teams and other relevant cross-functional stakeholders, to ensure company business and sales strategies are supported. A thorough understanding and experience working within the UK retail landscape in order to fully represent the requirements of the retail channel within cross functional projects and large scale change programmes. The ability to think and act independently to develop major enhancements to current and future ways of working. Retailer centric and with demonstrable experience of always putting the retailer at the heart. Excellent presentation and communication skills and can present confidently to senior managers and teams Key Measures of Success: Leading the planning and implementation of assigned retail projectsto a successful conclusion, on time and within budget Successful project scope, milestone definition and project timelines as determined for each project with all reporting completed on time Full project evaluation, results measurement and future recommendations delivered as agreed with stakeholders An effective stakeholder map and cross functional relationships established in order to support the Retail strategy across the business Effective management of 3rd party relationships where applicable About us: We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this I nclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks A place of belonging We want to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Here's a list of some of the fantastic benefits we offer Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.
Job Position: Graduate Data Analyst (Engineer/Scientist) - via the Graduate Development Programme Locations: Sheffield and South Yorkshire Starting Salary: £25,000 Application Requirements: Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject. Experience in analysing data. Right to work in the UK unsponsored for the duration of the programme. Ability to work on site up to 5 days a week. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who are eager to learn, take ownership and build meaningful relationships while delivering excellence. If you have a keen attention to detail and accuracy, a knack for spotting trends and patterns and the ability to tell a compelling story using data, you'll thrive in our environment. We value resourcefulness, resilience, and a passion for driving change. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Data Analyst: Data Analyst: Kick-start your career as a Data Analyst, where you'll transform complex data into actionable insights, create dynamic visualisations and drive business decisions. You'll work with cutting-edge tools, collaborate with stakeholders, and develop automated reports and dashboards, all while refining your technical expertise and problem-solving skills in a fast-paced environment. Data Engineer: Launch your career as a Data Engineer, where you'll design and maintain data pipelines, integrate multiple data sources, and ensure data quality in a cloud-based environment. You'll write clean, testable code, automate data transformation processes, and collaborate with teams to build scalable, high-quality data solutions that drive business insights. Data Scientist: Working as a Data Scientist, you'll support quantitative research and management teams by delivering high-quality data models and exploratory analysis. You'll leverage your analytical skills to extract insights from complex datasets, build robust data pipelines, and collaborate across teams to drive data-driven initiatives that enhance data ecosystems. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. Our accelerated development programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles. Opportunity: You'll embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience, working full time on site directly with prestigious FTSE100, 250, and 500 organisations. Delivery: Typically will work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring : Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights and sharing experiences. Progression : Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst? 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 within in a STEM field. A solid academic basis within data analysis and science through an additional MSc would be an advantage. Data Tools: Previous experience with tools such as Excel, R, SQL or Python are an essential for this role. If you have utilised visualisation programmes such as Tableau or Power BI in projects before, we are also keen to hear from you. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Jul 28, 2025
Full time
Job Position: Graduate Data Analyst (Engineer/Scientist) - via the Graduate Development Programme Locations: Sheffield and South Yorkshire Starting Salary: £25,000 Application Requirements: Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject. Experience in analysing data. Right to work in the UK unsponsored for the duration of the programme. Ability to work on site up to 5 days a week. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who are eager to learn, take ownership and build meaningful relationships while delivering excellence. If you have a keen attention to detail and accuracy, a knack for spotting trends and patterns and the ability to tell a compelling story using data, you'll thrive in our environment. We value resourcefulness, resilience, and a passion for driving change. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Data Analyst: Data Analyst: Kick-start your career as a Data Analyst, where you'll transform complex data into actionable insights, create dynamic visualisations and drive business decisions. You'll work with cutting-edge tools, collaborate with stakeholders, and develop automated reports and dashboards, all while refining your technical expertise and problem-solving skills in a fast-paced environment. Data Engineer: Launch your career as a Data Engineer, where you'll design and maintain data pipelines, integrate multiple data sources, and ensure data quality in a cloud-based environment. You'll write clean, testable code, automate data transformation processes, and collaborate with teams to build scalable, high-quality data solutions that drive business insights. Data Scientist: Working as a Data Scientist, you'll support quantitative research and management teams by delivering high-quality data models and exploratory analysis. You'll leverage your analytical skills to extract insights from complex datasets, build robust data pipelines, and collaborate across teams to drive data-driven initiatives that enhance data ecosystems. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high-performing talent in the UK and beyond. Our accelerated development programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fast-track route to expertise, allowing you to gain hands-on experience with one of our impressive clients in a variety of flexible roles. Opportunity: You'll embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience, working full time on site directly with prestigious FTSE100, 250, and 500 organisations. Delivery: Typically will work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring : Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go-to, offering support, insights and sharing experiences. Progression : Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst? 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 within in a STEM field. A solid academic basis within data analysis and science through an additional MSc would be an advantage. Data Tools: Previous experience with tools such as Excel, R, SQL or Python are an essential for this role. If you have utilised visualisation programmes such as Tableau or Power BI in projects before, we are also keen to hear from you. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Association of Collegiate Conference and Events Directors-International
Sheffield, Yorkshire
Senior Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Sheffield office, and have the flexibility to work up to 50% of your working week from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by: Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. Producing and analysing reports as required for internal and external clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. Sharing best practice with colleagues through process and tool training. Taking part in both internal and external audits. Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. Coordinating and participating in projects that will impact the work of teams and domains. Building strong relationships with client teams, client representatives and third-party providers. Achieving team and individual targets (KPIs, SLAs, quality targets. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements. Performing additional tasks as requested by your manager. How this opportunity is different Every day, our colleagues make a difference to people's lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. As part of our diverse and established team, you'll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful. Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs. Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success Team player, who can work to tight deadlines. Strong communication skills, both verbal and written (by phone and in person) Numerically competent Strong attention to detail and commitment to provide ongoing quality. Effective problem solving and analytical skills, including identifying solutions and making recommendations Ability to effectively plan, prioritise and execute tasks. Including, the ability to adapt to shifting priorities, demands and timelines How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Jul 28, 2025
Full time
Senior Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Sheffield office, and have the flexibility to work up to 50% of your working week from home. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by: Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. Producing and analysing reports as required for internal and external clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. Sharing best practice with colleagues through process and tool training. Taking part in both internal and external audits. Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. Coordinating and participating in projects that will impact the work of teams and domains. Building strong relationships with client teams, client representatives and third-party providers. Achieving team and individual targets (KPIs, SLAs, quality targets. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements. Performing additional tasks as requested by your manager. How this opportunity is different Every day, our colleagues make a difference to people's lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. As part of our diverse and established team, you'll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful. Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon United. We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs. Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. Skills and experience that will lead to success Team player, who can work to tight deadlines. Strong communication skills, both verbal and written (by phone and in person) Numerically competent Strong attention to detail and commitment to provide ongoing quality. Effective problem solving and analytical skills, including identifying solutions and making recommendations Ability to effectively plan, prioritise and execute tasks. Including, the ability to adapt to shifting priorities, demands and timelines How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Scrum Master Trainer (Contract - Fractional Basis) Location: Remote / On-site (as required) Contract Type: Fractional / Part-Time Contract Duration: Insert Duration - e.g., 3-6 months About the Company: We are a dynamic Microsoft Dynamics 365 consultancy focused on delivering innovative solutions to clients across various industries. As we scale, we are committed to embedding agile principles into our delivery and operational practices. We are seeking a seasoned Scrum Master Trainer to guide our transformation and help establish a Scrum way of working across the business. Role Overview: As a Scrum Master Trainer, you will lead the adoption of Scrum methodologies within the consultancy. You will work closely with leadership, project teams, and delivery managers to design and implement agile frameworks tailored to our D365 environment. Your role will be pivotal in coaching, mentoring, and training staff to embrace Scrum principles and practices. Key Responsibilities: Assess current delivery practices and identify opportunities for Scrum adoption. Design and deliver tailored Scrum training sessions for consultants, developers, and project managers. Facilitate workshops, retrospectives, and agile ceremonies to model best practices. Support the creation of Scrum teams and help define roles, responsibilities, and workflows. Provide ongoing coaching and mentoring to ensure sustainable agile transformation. Collaborate with leadership to align Scrum practices with business goals and client delivery. Develop documentation, playbooks, and agile templates for internal use. Monitor progress and provide feedback to stakeholders on adoption and maturity. Required Skills & Experience: Proven experience as a Scrum Master and Agile Coach/Trainer. Strong understanding of Scrum, Kanban, and other agile frameworks. Experience working within or alongside Microsoft Dynamics 365 projects. Excellent facilitation, coaching, and communication skills. Ability to tailor agile practices to suit consultancy and client delivery models. Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or equivalent. Experience in change management and organizational transformation is a plus. Engagement Model: Fractional basis (e.g., 2-3 days per week or as agreed). Flexible working hours with some on-site presence if needed. Collaborative engagement with leadership and delivery teams.
Jul 24, 2025
Full time
Scrum Master Trainer (Contract - Fractional Basis) Location: Remote / On-site (as required) Contract Type: Fractional / Part-Time Contract Duration: Insert Duration - e.g., 3-6 months About the Company: We are a dynamic Microsoft Dynamics 365 consultancy focused on delivering innovative solutions to clients across various industries. As we scale, we are committed to embedding agile principles into our delivery and operational practices. We are seeking a seasoned Scrum Master Trainer to guide our transformation and help establish a Scrum way of working across the business. Role Overview: As a Scrum Master Trainer, you will lead the adoption of Scrum methodologies within the consultancy. You will work closely with leadership, project teams, and delivery managers to design and implement agile frameworks tailored to our D365 environment. Your role will be pivotal in coaching, mentoring, and training staff to embrace Scrum principles and practices. Key Responsibilities: Assess current delivery practices and identify opportunities for Scrum adoption. Design and deliver tailored Scrum training sessions for consultants, developers, and project managers. Facilitate workshops, retrospectives, and agile ceremonies to model best practices. Support the creation of Scrum teams and help define roles, responsibilities, and workflows. Provide ongoing coaching and mentoring to ensure sustainable agile transformation. Collaborate with leadership to align Scrum practices with business goals and client delivery. Develop documentation, playbooks, and agile templates for internal use. Monitor progress and provide feedback to stakeholders on adoption and maturity. Required Skills & Experience: Proven experience as a Scrum Master and Agile Coach/Trainer. Strong understanding of Scrum, Kanban, and other agile frameworks. Experience working within or alongside Microsoft Dynamics 365 projects. Excellent facilitation, coaching, and communication skills. Ability to tailor agile practices to suit consultancy and client delivery models. Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or equivalent. Experience in change management and organizational transformation is a plus. Engagement Model: Fractional basis (e.g., 2-3 days per week or as agreed). Flexible working hours with some on-site presence if needed. Collaborative engagement with leadership and delivery teams.
Solutions Architect - EMEA About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Customer Value Enablement Location : WeWork Waterloo (SE1 7ND), London, UK (Hybrid - twice a week in the office) Comp: Up to £70k (base) + Commission Plan + Growth Shares + UK iProov Benefits As a Solutions Architect, you will draw on your technical skills and project management expertise to ensure that iProov implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution. The Solutions Architect role can enjoy a flexible working approach and will report to the Head of Customer Value Enablement. Role & Responsibilities Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently. Accurately scope out and communicate the project implementation plan to the customer. Educate customers on iProov's products, integration techniques and best practices. Proactively drive the implementation of iProov's products following iProov's standard implementation methodology. Serve as the main technical point of contact throughout the implementation process. Work closely with the technical teams of clients and partners to understand their development and production environment. Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase. Capture and provide valuable customer feedback for product improvements. The successful candidate should be open to frequent travel and comfortable engaging with customers in person. Depending on the nature of your work or projects, it is important to understand that obtaining government security clearance may be necessary. Highly Desirable Skills: Relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development. Fluent in English, written and spoken is a must; Spanish or additional languages are nice to have. Knowledge in web-based systems architecture (HTML 5), service-based architecture, enterprise application architecture. Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML). Previous mobile app development experience (Android or iOS or Cross Platform) is desired. Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs. Excellent proven project management skills. Excellent communication and stakeholder management skills Proven customer facing experience and solutions-based consulting. Experience and knowledge of effective project methodologies and practices such as Agile. Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality. Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually. Please note, you do not need to fulfil each of the above requirements, as we will invest in your development. This is a fantastic opportunity to help build a global brand in an exciting industry sector. Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass Security Clearance checks. As such, any offer would also depend on your ability to adhere to the security checks criteria.
Jul 24, 2025
Full time
Solutions Architect - EMEA About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Customer Value Enablement Location : WeWork Waterloo (SE1 7ND), London, UK (Hybrid - twice a week in the office) Comp: Up to £70k (base) + Commission Plan + Growth Shares + UK iProov Benefits As a Solutions Architect, you will draw on your technical skills and project management expertise to ensure that iProov implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution. The Solutions Architect role can enjoy a flexible working approach and will report to the Head of Customer Value Enablement. Role & Responsibilities Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently. Accurately scope out and communicate the project implementation plan to the customer. Educate customers on iProov's products, integration techniques and best practices. Proactively drive the implementation of iProov's products following iProov's standard implementation methodology. Serve as the main technical point of contact throughout the implementation process. Work closely with the technical teams of clients and partners to understand their development and production environment. Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase. Capture and provide valuable customer feedback for product improvements. The successful candidate should be open to frequent travel and comfortable engaging with customers in person. Depending on the nature of your work or projects, it is important to understand that obtaining government security clearance may be necessary. Highly Desirable Skills: Relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development. Fluent in English, written and spoken is a must; Spanish or additional languages are nice to have. Knowledge in web-based systems architecture (HTML 5), service-based architecture, enterprise application architecture. Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML). Previous mobile app development experience (Android or iOS or Cross Platform) is desired. Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs. Excellent proven project management skills. Excellent communication and stakeholder management skills Proven customer facing experience and solutions-based consulting. Experience and knowledge of effective project methodologies and practices such as Agile. Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality. Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually. Please note, you do not need to fulfil each of the above requirements, as we will invest in your development. This is a fantastic opportunity to help build a global brand in an exciting industry sector. Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass Security Clearance checks. As such, any offer would also depend on your ability to adhere to the security checks criteria.
Senior Software Engineer (Web & iPortal) About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organizations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Additionally, iProov is an emerging leader in a new phase of airport biometric technology. As a rapidly growing company specializing in the development and deployment of cutting-edge physical technology solutions, we are committed to delivering high-quality, reliable products and exceptional customer service. We are seeking a highly motivated and technically skilled Operations Manager to join our team and play a crucial role in ensuring the successful deployment and operation of our solutions within North American airports and beyond. The Role Reports to : Head of Web & iPortal Development Location : WeWork Waterloo, London, SW16 1JH - Hybrid (at least once per week in the office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Growth Shares + iProov UK Benefits iProov's Web SDK is pushing the boundaries of what is possible with web technologies today. The Web SDK provides a widely available, usable product that forms part of a system that delivers a number of social benefits to society, from remote onboarding to banks and healthcare to safe authentication for national infrastructure and services. Our vision is to provide this experience with native-level performance across the broadest range of devices possible. As with any interactive experience on the web, we know this is a challenging environment in which to deliver an SDK: it needs to fit into our customer's app framework and work in a variety of configurations; it's a rewarding feeling when we thread the needle through and watch how our releases perform on our dashboards and monitoring systems. How you can make an impact Applying deep technical expertise of emerging technologies to provide insight and technical leadership to promote new ideas. Owning the responsibility with the technical lead for planning and execution of complex feature deliveries. Providing hands-on technical contribution in a way that embodies our company values - focusing on achieving the remarkable and working as a team. Working with our product, science, platform and customer success teams to ensure we're delivering the best service and building the best products. Fostering the technical team's culture of innovation, iteration and inquisitiveness. Maintaining a deep understanding of technology and customers trends and opportunities Designing quality standards and driving teams to achieve Quality Excellence across iProov products Embedding a culture of collaboration, learning and empowerment Shaping the engineering culture by implementing best development practices What we would like to see from you Expert knowledge of vanilla JavaScript/TypeScript Understanding of WebAssembly Deep understanding of web security issues Significant hands-on experience with React Experience at developing services (RESTful API) including strong authentication (using JWT, 3rd party identity provider, etc), ORM and SQL or NoSQL (document oriented) databases Commercial experience designing and building CI/CD, CDNs, RESTful APIs Strong experience writing easily testable code (e.g. using dependency injection) Experience in cloud technologies (GCP preferred), IaC (e.g. Terraform), containers, container orchestration (e.g. Kubernetes), virtualisation and web servers Experience building software that scale Ability to share knowledge and mentor other team member s Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.
Jul 24, 2025
Full time
Senior Software Engineer (Web & iPortal) About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organizations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Additionally, iProov is an emerging leader in a new phase of airport biometric technology. As a rapidly growing company specializing in the development and deployment of cutting-edge physical technology solutions, we are committed to delivering high-quality, reliable products and exceptional customer service. We are seeking a highly motivated and technically skilled Operations Manager to join our team and play a crucial role in ensuring the successful deployment and operation of our solutions within North American airports and beyond. The Role Reports to : Head of Web & iPortal Development Location : WeWork Waterloo, London, SW16 1JH - Hybrid (at least once per week in the office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Growth Shares + iProov UK Benefits iProov's Web SDK is pushing the boundaries of what is possible with web technologies today. The Web SDK provides a widely available, usable product that forms part of a system that delivers a number of social benefits to society, from remote onboarding to banks and healthcare to safe authentication for national infrastructure and services. Our vision is to provide this experience with native-level performance across the broadest range of devices possible. As with any interactive experience on the web, we know this is a challenging environment in which to deliver an SDK: it needs to fit into our customer's app framework and work in a variety of configurations; it's a rewarding feeling when we thread the needle through and watch how our releases perform on our dashboards and monitoring systems. How you can make an impact Applying deep technical expertise of emerging technologies to provide insight and technical leadership to promote new ideas. Owning the responsibility with the technical lead for planning and execution of complex feature deliveries. Providing hands-on technical contribution in a way that embodies our company values - focusing on achieving the remarkable and working as a team. Working with our product, science, platform and customer success teams to ensure we're delivering the best service and building the best products. Fostering the technical team's culture of innovation, iteration and inquisitiveness. Maintaining a deep understanding of technology and customers trends and opportunities Designing quality standards and driving teams to achieve Quality Excellence across iProov products Embedding a culture of collaboration, learning and empowerment Shaping the engineering culture by implementing best development practices What we would like to see from you Expert knowledge of vanilla JavaScript/TypeScript Understanding of WebAssembly Deep understanding of web security issues Significant hands-on experience with React Experience at developing services (RESTful API) including strong authentication (using JWT, 3rd party identity provider, etc), ORM and SQL or NoSQL (document oriented) databases Commercial experience designing and building CI/CD, CDNs, RESTful APIs Strong experience writing easily testable code (e.g. using dependency injection) Experience in cloud technologies (GCP preferred), IaC (e.g. Terraform), containers, container orchestration (e.g. Kubernetes), virtualisation and web servers Experience building software that scale Ability to share knowledge and mentor other team member s Benefits 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Pension - 5% employee, 3% employer Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well-being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.
Our client is a Global player in the FX market, listed on the London Stock Exchange, we are delighted to be assisting in their growth and development by offering these new opportunities. THE ROLE: A hybrid position of business development and account management. As a Business Development Manager, you will be responsible for building a portfolio of high value corporate clients from the ground-up. This begins with sourcing and engaging C-suite decision makers of medium to large businesses across an array of sectors. For each new sales opportunity you initiate, you'll have the choice of six mentors to support you through the process, enabling you to learn from the people you work best with and putting you in control of your development. These are people who know first-hand what it takes to be successful in the role - Partners who have grown their own seven figure portfolios and have a vested interest in seeing you succeed. They will help you learn the business, your clientele and a range of strategies to add value to them. As you develop, your portfolio will continue to grow, and naturally your position will move further into a blend of account management and business development. The team liken the role to growing their own business within a business, and this comes with all the accountability, demands and rewards you would expect. Commissions are uncapped, residual and received on every pound your portfolio makes. As well as the support from your mentors, you will also have the company's leading technology, resources and approach at your disposal. THE CANDIDATE: Researching and qualifying potential clients to build a database of leads You will own the telephone - using it to engage and consult with C-level executives of medium-large businesses ( 30m - 300m) across a diverse range of sectors. Cold calling will be your primary and preferred method of engaging opportunities. You will learn your clients' businesses and work to explore and uncover key problems and challenges, whilst educating them on how the company's solutions can solve them. You will work closely with analysts and strategists to build and present valuable risk management solutions to clients - in time learning how to develop these solutions yourself You will develop trusted relationships with your existing portfolio of clients to retain their business and grow your portfolio In time, you will learn how to deal independently for your portfolio of clients on the largest traded market in the world. SALARY: up-to 50,000 plus commission & performance related bonus BENEFITS: Life changing equity opportunities, Private gym, personal trainer & barber shop, Legendary corporate trips abroad THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jul 17, 2025
Full time
Our client is a Global player in the FX market, listed on the London Stock Exchange, we are delighted to be assisting in their growth and development by offering these new opportunities. THE ROLE: A hybrid position of business development and account management. As a Business Development Manager, you will be responsible for building a portfolio of high value corporate clients from the ground-up. This begins with sourcing and engaging C-suite decision makers of medium to large businesses across an array of sectors. For each new sales opportunity you initiate, you'll have the choice of six mentors to support you through the process, enabling you to learn from the people you work best with and putting you in control of your development. These are people who know first-hand what it takes to be successful in the role - Partners who have grown their own seven figure portfolios and have a vested interest in seeing you succeed. They will help you learn the business, your clientele and a range of strategies to add value to them. As you develop, your portfolio will continue to grow, and naturally your position will move further into a blend of account management and business development. The team liken the role to growing their own business within a business, and this comes with all the accountability, demands and rewards you would expect. Commissions are uncapped, residual and received on every pound your portfolio makes. As well as the support from your mentors, you will also have the company's leading technology, resources and approach at your disposal. THE CANDIDATE: Researching and qualifying potential clients to build a database of leads You will own the telephone - using it to engage and consult with C-level executives of medium-large businesses ( 30m - 300m) across a diverse range of sectors. Cold calling will be your primary and preferred method of engaging opportunities. You will learn your clients' businesses and work to explore and uncover key problems and challenges, whilst educating them on how the company's solutions can solve them. You will work closely with analysts and strategists to build and present valuable risk management solutions to clients - in time learning how to develop these solutions yourself You will develop trusted relationships with your existing portfolio of clients to retain their business and grow your portfolio In time, you will learn how to deal independently for your portfolio of clients on the largest traded market in the world. SALARY: up-to 50,000 plus commission & performance related bonus BENEFITS: Life changing equity opportunities, Private gym, personal trainer & barber shop, Legendary corporate trips abroad THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Engagement & Content Manager Cotswolds-based Hybrid available post-probation Horse Racing knowledge essential Writing talent required We re on the lookout for a passionate and organised Engagement & Content Manager to join a leading racehorse syndicate business. In this unique role, you ll be the voice behind our owners experience sharing the highs, the heartbreaks, and everything in between. Working closely with trainers, jockeys and our internal team, you ll produce engaging updates, and manage key operational tasks. This role requires a strong grounding in the racing world ideally someone who s worked in a trainer s yard or racing communications combined with excellent writing skills, sound judgement and calm under pressure. What you ll be doing: Writing engaging weekly updates, race previews, declarations and post-race analysis Gathering content and insight from trainers, jockeys and yard staff Supporting new horse launches and owner-facing campaigns Managing admin tasks such as insurance, silks coordination, and filming logistics Collaborating with internal teams and using tools like MailChimp, Klaviyo, Slack, Trello What we re looking for: Experience in the racing industry (trainer's yard, syndicate, racecourse, etc.) Strong written English and the ability to tailor tone to audience and context Comfortable working in a small, fast-paced environment Highly organised and confident juggling multiple projects Digital competence with basic marketing and project management tools INDL
Jul 17, 2025
Full time
Engagement & Content Manager Cotswolds-based Hybrid available post-probation Horse Racing knowledge essential Writing talent required We re on the lookout for a passionate and organised Engagement & Content Manager to join a leading racehorse syndicate business. In this unique role, you ll be the voice behind our owners experience sharing the highs, the heartbreaks, and everything in between. Working closely with trainers, jockeys and our internal team, you ll produce engaging updates, and manage key operational tasks. This role requires a strong grounding in the racing world ideally someone who s worked in a trainer s yard or racing communications combined with excellent writing skills, sound judgement and calm under pressure. What you ll be doing: Writing engaging weekly updates, race previews, declarations and post-race analysis Gathering content and insight from trainers, jockeys and yard staff Supporting new horse launches and owner-facing campaigns Managing admin tasks such as insurance, silks coordination, and filming logistics Collaborating with internal teams and using tools like MailChimp, Klaviyo, Slack, Trello What we re looking for: Experience in the racing industry (trainer's yard, syndicate, racecourse, etc.) Strong written English and the ability to tailor tone to audience and context Comfortable working in a small, fast-paced environment Highly organised and confident juggling multiple projects Digital competence with basic marketing and project management tools INDL
We have an exciting role available for a Part Time Business Development Manager working remotely but able to cover client site visits across London and the South East. Therefore, you should reside in an appropriate area eg. South London, Surrey, Sussex or Kent. We are a UK wide charitable organisation within the education and learning sector offering a range of training courses and we can offer you a professional and welcoming team environment supporting our learners. The role is working approx. 22.5 hours per week usually split over 3 days per week but flexibility to meet with our prospective learners during the evenings or at weekends is required with time off in lieu. The role would suit candidates who have experience, paid or voluntary of working with young people perhaps within an educational, training or other volunteer sector role. Any knowledge of the military or learning sectors would be beneficial. You should have some sales related experience and be confident presenting in person. To support the Head of Business Development Manager on maintaining and developing, existing customer relationships and identifying new business opportunities. You will also work with the Head of Stakeholder Relations on fundraising opportunities in your area. You will be responsible for promoting all qualifications within your area. You will work closely with the Curriculum Delivery team to establish and nurture new and existing relationships, both within and outside of our target learners and ensure that the business enhances client retention. Main Duties: Assuming responsibility for liaising with customers in your designated area ensuring that KPIs and targets are achieved providing regular updates to the Head of Business Development Identifying potential learners for the Curriculum team to follow up on Support the Head of Business Development to seek out and liaise with appropriate contact in each organisation to open doors for the Curriculum Delivery Managers Responsible for delivering Information, Advice and Guidance sessions, IAG, both online and face to face Responsible for promotion of all qualifications including the Lion Award and giving leads to potential new business to the Head of Business Development as appropriate Delivering regular focus groups and training sessions (train the trainer) within designated area with new and existing customers to ensure the quality of products and services Being responsible for maintaining good working relationships with all stakeholders; new and existing Responsible for supporting the Ambassadors to promote the business. Work closely with Corporate Communications and Head of Business Development to ensure brand image is maintained including supporting sales campaigns and promotion through social media Maintaining close working relationship with Curriculum Delivery Managers, Tutors and other BDMs Supporting the organisation of area/national meetings/ training/ conferences/ webinars with all stakeholders Organise own workload in an effective and efficient manner Arranging workload to enable both customer facing and online delivery To be successful as our new Part Time Business Development Manager you should have the below skills and experience:- Essential The ability to engage customers and sell our qualifications/awards Sales experience The ability to lead a team of people (VQO s) The ability to train a team, including volunteers where required The ability to communicate using different media Good verbal and written communications skills, diplomacy and the ability to relate to people at all levels A sound working knowledge of Microsoft Office Desirable Knowledge and or experience of working in the charity sector. Knowledge and or experience of working in the education sector. Knowledge and or experience of working in voluntary sector. In return, we can offer the opportunity to secure a rarely available remotely based Part Time Business Development Manager role based locally working for a well established, professional and friendly team orientated business. Working approx. 22.5 hours per week with 23 days holiday pro rata plus bank hols, onsite free parking if you visit head office and contributory pension. Please submit your CV asap for immediate consideration.
Jul 17, 2025
Full time
We have an exciting role available for a Part Time Business Development Manager working remotely but able to cover client site visits across London and the South East. Therefore, you should reside in an appropriate area eg. South London, Surrey, Sussex or Kent. We are a UK wide charitable organisation within the education and learning sector offering a range of training courses and we can offer you a professional and welcoming team environment supporting our learners. The role is working approx. 22.5 hours per week usually split over 3 days per week but flexibility to meet with our prospective learners during the evenings or at weekends is required with time off in lieu. The role would suit candidates who have experience, paid or voluntary of working with young people perhaps within an educational, training or other volunteer sector role. Any knowledge of the military or learning sectors would be beneficial. You should have some sales related experience and be confident presenting in person. To support the Head of Business Development Manager on maintaining and developing, existing customer relationships and identifying new business opportunities. You will also work with the Head of Stakeholder Relations on fundraising opportunities in your area. You will be responsible for promoting all qualifications within your area. You will work closely with the Curriculum Delivery team to establish and nurture new and existing relationships, both within and outside of our target learners and ensure that the business enhances client retention. Main Duties: Assuming responsibility for liaising with customers in your designated area ensuring that KPIs and targets are achieved providing regular updates to the Head of Business Development Identifying potential learners for the Curriculum team to follow up on Support the Head of Business Development to seek out and liaise with appropriate contact in each organisation to open doors for the Curriculum Delivery Managers Responsible for delivering Information, Advice and Guidance sessions, IAG, both online and face to face Responsible for promotion of all qualifications including the Lion Award and giving leads to potential new business to the Head of Business Development as appropriate Delivering regular focus groups and training sessions (train the trainer) within designated area with new and existing customers to ensure the quality of products and services Being responsible for maintaining good working relationships with all stakeholders; new and existing Responsible for supporting the Ambassadors to promote the business. Work closely with Corporate Communications and Head of Business Development to ensure brand image is maintained including supporting sales campaigns and promotion through social media Maintaining close working relationship with Curriculum Delivery Managers, Tutors and other BDMs Supporting the organisation of area/national meetings/ training/ conferences/ webinars with all stakeholders Organise own workload in an effective and efficient manner Arranging workload to enable both customer facing and online delivery To be successful as our new Part Time Business Development Manager you should have the below skills and experience:- Essential The ability to engage customers and sell our qualifications/awards Sales experience The ability to lead a team of people (VQO s) The ability to train a team, including volunteers where required The ability to communicate using different media Good verbal and written communications skills, diplomacy and the ability to relate to people at all levels A sound working knowledge of Microsoft Office Desirable Knowledge and or experience of working in the charity sector. Knowledge and or experience of working in the education sector. Knowledge and or experience of working in voluntary sector. In return, we can offer the opportunity to secure a rarely available remotely based Part Time Business Development Manager role based locally working for a well established, professional and friendly team orientated business. Working approx. 22.5 hours per week with 23 days holiday pro rata plus bank hols, onsite free parking if you visit head office and contributory pension. Please submit your CV asap for immediate consideration.
We are seeking a proactive and adaptable HR Advisor on an FTC basis for 9-12 months (MAT cover). This is an office-based role offering £30,900 for the right person. On behalf of our client, we are looking for an HR Advisor experienced in employee relations, employment law, and the provision of general HR support to a variety of employees/stakeholders. Key Responsibilities: Support safeguarding efforts by promoting a culture of vigilance and responsibility across all staff. Contribute to various HR projects, including preparing analytical reports and working with internal and external datasets. Attend formal HR meetings such as investigations, grievances, and disciplinary proceedings to provide administrative support and maintain accurate records. Develop and manage digital communications and materials related to HR campaigns and employee engagement. Oversee the review cycle for support staff, including probationary periods and ongoing performance appraisals. Communicate training needs to managers in collaboration with the HR leadership. Coordinate bookings for external trainers and on-site facilities (e.g. venues, IT equipment, refreshments). Ensure employees and their managers are kept informed of available training opportunities. Support policy management by reviewing and updating HR-specific policies in line with regulatory requirements. Monitor and respond to general HR queries, directing enquiries to the appropriate team member where needed. Maintain and update HR system records (iTrent), and report system-related issues when they arise. Conduct routine audits of the Single Central Register for all departments and affiliated entities. Collaborate with colleagues to prepare and distribute annual salary documentation. Oversee compliance for external service providers by processing safeguarding checks and managing contractor records. Handle offboarding processes, including acknowledgment of resignations and arrangement of exit interviews contribute to regular reporting on exit interview feedback. Maintain HR and wellbeing communication platforms, including intranet pages and onsite wellbeing noticeboards. Track employee absences and escalate to relevant managers when absence thresholds are reached. Manage registrations for the employee assistance programme. Provide general administrative support such as document preparation, filing, spreadsheet maintenance, and correspondence. Carry out additional responsibilities as delegated by line management, provided they are aligned with the scope of the role. Benefits include but are not limited to: 25 days holiday, plus bank holidays 4% employer pension contribution Discounted lunches Free gym and pool access
Jul 15, 2025
Contractor
We are seeking a proactive and adaptable HR Advisor on an FTC basis for 9-12 months (MAT cover). This is an office-based role offering £30,900 for the right person. On behalf of our client, we are looking for an HR Advisor experienced in employee relations, employment law, and the provision of general HR support to a variety of employees/stakeholders. Key Responsibilities: Support safeguarding efforts by promoting a culture of vigilance and responsibility across all staff. Contribute to various HR projects, including preparing analytical reports and working with internal and external datasets. Attend formal HR meetings such as investigations, grievances, and disciplinary proceedings to provide administrative support and maintain accurate records. Develop and manage digital communications and materials related to HR campaigns and employee engagement. Oversee the review cycle for support staff, including probationary periods and ongoing performance appraisals. Communicate training needs to managers in collaboration with the HR leadership. Coordinate bookings for external trainers and on-site facilities (e.g. venues, IT equipment, refreshments). Ensure employees and their managers are kept informed of available training opportunities. Support policy management by reviewing and updating HR-specific policies in line with regulatory requirements. Monitor and respond to general HR queries, directing enquiries to the appropriate team member where needed. Maintain and update HR system records (iTrent), and report system-related issues when they arise. Conduct routine audits of the Single Central Register for all departments and affiliated entities. Collaborate with colleagues to prepare and distribute annual salary documentation. Oversee compliance for external service providers by processing safeguarding checks and managing contractor records. Handle offboarding processes, including acknowledgment of resignations and arrangement of exit interviews contribute to regular reporting on exit interview feedback. Maintain HR and wellbeing communication platforms, including intranet pages and onsite wellbeing noticeboards. Track employee absences and escalate to relevant managers when absence thresholds are reached. Manage registrations for the employee assistance programme. Provide general administrative support such as document preparation, filing, spreadsheet maintenance, and correspondence. Carry out additional responsibilities as delegated by line management, provided they are aligned with the scope of the role. Benefits include but are not limited to: 25 days holiday, plus bank holidays 4% employer pension contribution Discounted lunches Free gym and pool access
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Jul 10, 2025
Full time
£100,000 - £110,000 (depending on experience) + Bonus (c. 50%) + Benefits London / Africa This is a unique opportunity for a senior level lean / continuous improvement specialist to drive lean and six sigma initiatives and projects in diverse and exciting organisations across Africa. Please note that the Lean Six Sigma Black Belt will be based from central London with around 50% - 60% of time in Africa. It is essential that candidates have experience of working in Africa. This is a career opportunity, leading to a range of opportunities in the UK and globally with further significant earnings and bonus potential in the future Our client has established themselves as a highly dynamic multi-billion USD turnover group, diversified across a wide number of industries globally. We require a Lean Six Sigma Black Belt to focus on their expanding presence (through organic growth and acquisition) in Africa, initially working with around 20 African based group organisations and capitalising on the immense economic opportunity and growth in the continent. The organisations are large and are spread across a diverse range of industries including manufacturing, IT, telecommunications, retail and financial services. The Lean Six Sigma Black Belt will be based from our client's EMEA head office in central London with around 50% - 60% travel (working across Africa, often for one or two weeks at a time). You will take on a remit of identifying and managing lean six sigma / process improvement projects, supporting and coaching colleagues and facilitating workshops for site teams with focus on implementing a culture of continuous improvement and sustainability. To be considered you will have a broad industry background having progressed your career in large / best practice organisations across ANY sector, however experience of both manufacturing and the service sector is of particular interest. You will possess experience at Senior Management level or above and have extremely strong lean skills / toolbox along with six sigma black belt or master black belt certification. You will be a passionate project manager, coach and trainer with much experience of successful engagement of a range of levels and people (from shop floor to Senior Management). It is essential that you are degree educated or above and have experience of working and implementing lean initiatives in multiple countries and cultures, including working in Africa. Language skills are of interest, French in particular, but this is not an essential criteria for the Lean Six Sigma Black Belt position. Our client is highly committed to the recruitment process and the major stakeholders appreciate the value of true operational / business excellence. This appointment offers the right candidate an exciting, fresh and rare opportunity. Should you feel your skills and experience are well suited to this opportunity please apply or for further information contact Dan Sculthorp, Director at 'OPEX Selection'. Should you be able to recommend someone for this job please contact us in complete confidence; should we place the referral we will pay you a bonus of GBP £300 in retail vouchers (of your choice) on their start date. OPEX Selection is the exclusive recruiter for this appointment. Industry: Jobs in same Industry and Location Function: Jobs in same Function and Location
Oracle Fusion Trainers, Hybrid, 500 p/d outside IR35: We are seeking Oracle Fusion Trainers to join an exciting client's team on a temporary basis for a 6-month contract. You will be working as part of the Oracle Programme and will be responsible for developing/designing learning materials to support the roll-out of the Oracle Fusion Platform. Key Responsibilities: Deliver training to end users, including demonstrations Developing the training curriculum; course materials, exercises, guides, scripts for learning videos. Essential Skills Required: Experience with multiple Oracle projects Experience with at least two of Oracle Financials, Oracle Procurement, Oracle HCM (HCM experience must extend beyond Employee and Manager Self Service) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 08, 2025
Contractor
Oracle Fusion Trainers, Hybrid, 500 p/d outside IR35: We are seeking Oracle Fusion Trainers to join an exciting client's team on a temporary basis for a 6-month contract. You will be working as part of the Oracle Programme and will be responsible for developing/designing learning materials to support the roll-out of the Oracle Fusion Platform. Key Responsibilities: Deliver training to end users, including demonstrations Developing the training curriculum; course materials, exercises, guides, scripts for learning videos. Essential Skills Required: Experience with multiple Oracle projects Experience with at least two of Oracle Financials, Oracle Procurement, Oracle HCM (HCM experience must extend beyond Employee and Manager Self Service) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 07, 2025
Full time
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
Feb 20, 2025
Full time
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
