We have an exciting opportunity for an External Trainer to join the Learning and Development team working from home, 30 hours a week on a 12-month fixed term contract. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This is a home based role that will include travel across England and Wales when delivering training. You will be working within a specific project that delivers learning externally to other organisations outside of VS. Your primary goal will be to design and deliver high quality learning interventions based on what our customers need. As an External Trainer you will: Manage, coordinate and deliver professional, engaging and interactive training sessions to external clients using a range of facilitation methods, ensuring delivery aligns with agreed training objectives, materials and quality standards. Lead on the design and development of bespoke learning content to meet client needs and support strategic goals. Build strong relationships with key internal and external stakeholders, developing and maintaining close relationships with external clients. Responsible for managing delegates, dealing with any issues that arise throughout the learning session. Ensure that all nationally directed learning is delivered in line with the approved materials and standards. Lead on the continuous improvement of training, using assessments and feedback to make recommendations for amendments. Review and update training content regularly to ensure relevance and effectiveness. You will need: Experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise Experience of designing and delivering training for adult learners, ideally within a commercial or client-facing environment Experience of delivering soft skills training and experiential learning activities Ability to develop a range of learning and development solutions that meet client priorities Experience of planning courses and evaluating outcomes A driving licence as this role does require frequent travel across England and Wales About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Jul 31, 2025
Full time
We have an exciting opportunity for an External Trainer to join the Learning and Development team working from home, 30 hours a week on a 12-month fixed term contract. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This is a home based role that will include travel across England and Wales when delivering training. You will be working within a specific project that delivers learning externally to other organisations outside of VS. Your primary goal will be to design and deliver high quality learning interventions based on what our customers need. As an External Trainer you will: Manage, coordinate and deliver professional, engaging and interactive training sessions to external clients using a range of facilitation methods, ensuring delivery aligns with agreed training objectives, materials and quality standards. Lead on the design and development of bespoke learning content to meet client needs and support strategic goals. Build strong relationships with key internal and external stakeholders, developing and maintaining close relationships with external clients. Responsible for managing delegates, dealing with any issues that arise throughout the learning session. Ensure that all nationally directed learning is delivered in line with the approved materials and standards. Lead on the continuous improvement of training, using assessments and feedback to make recommendations for amendments. Review and update training content regularly to ensure relevance and effectiveness. You will need: Experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise Experience of designing and delivering training for adult learners, ideally within a commercial or client-facing environment Experience of delivering soft skills training and experiential learning activities Ability to develop a range of learning and development solutions that meet client priorities Experience of planning courses and evaluating outcomes A driving licence as this role does require frequent travel across England and Wales About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are currently recruiting for a Workforce Planning Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position until at least end of March 2025, working 37 hours a week You would be working Monday - Friday 8am-4pm. This role would be Hybrid after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines. Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service Provide administrative support to specific projects including research and data collection. Provide information for meetings as required SPECIALIST AREAS: Pro-actively manage the applicant through the Recruitment process, ensuring that all steps are undertaken in a timely fashion, including regular reviews of applicant status and regular contact with the applicant to keep them informed of progress or reasons for delays. Manage the administrative service in respect of the end to end Recruitment processes for all groups in TVP, e.g. applicant management, vetting, reference checks, creation of selection documentation, medical screening, contractual documentation, course enrolment, preparation of training & assessment resources and student support through to course closure Attend attraction, recruitment, selection and assessment events (e.g. eligibility testing, interviews, fitness tests, assessment centres), presenting a professional image of TVP at all times. Taking responsibility for the management and running of events and interpretation of tests and other information Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:- Community Engagement Officer, Foundation Training Inspector, PDU Manager, Accreditation Officers, PDS Manager, Specials Chief Inspector, Managing and updating the Planning Schedule Pro-actively manage Police Officers through the Police Promotions process, ensuring that all steps are undertaken in a timely fashion, including regular contact with officers to keep them informed of progress. Liaison with the College of Policing to ensure timely distribution of data/Management Information and registration and certification of appropriate exams and qualifications Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:-Local Area Training Manager, PDS (Physical Development Services) Manager, Driver Trainer Manager, SERCOT Manager, Investigative Skills Manager, IT Training Manager, Leadership Manager, First Aid Manager, Accreditation & Quality Officers CHARACTERISTICS OF THE ROLE Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths Proven experience of working in demanding administrative role, ideally in an HR or L&D environment Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 31, 2025
Seasonal
We are currently recruiting for a Workforce Planning Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position until at least end of March 2025, working 37 hours a week You would be working Monday - Friday 8am-4pm. This role would be Hybrid after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines. Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service Provide administrative support to specific projects including research and data collection. Provide information for meetings as required SPECIALIST AREAS: Pro-actively manage the applicant through the Recruitment process, ensuring that all steps are undertaken in a timely fashion, including regular reviews of applicant status and regular contact with the applicant to keep them informed of progress or reasons for delays. Manage the administrative service in respect of the end to end Recruitment processes for all groups in TVP, e.g. applicant management, vetting, reference checks, creation of selection documentation, medical screening, contractual documentation, course enrolment, preparation of training & assessment resources and student support through to course closure Attend attraction, recruitment, selection and assessment events (e.g. eligibility testing, interviews, fitness tests, assessment centres), presenting a professional image of TVP at all times. Taking responsibility for the management and running of events and interpretation of tests and other information Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:- Community Engagement Officer, Foundation Training Inspector, PDU Manager, Accreditation Officers, PDS Manager, Specials Chief Inspector, Managing and updating the Planning Schedule Pro-actively manage Police Officers through the Police Promotions process, ensuring that all steps are undertaken in a timely fashion, including regular contact with officers to keep them informed of progress. Liaison with the College of Policing to ensure timely distribution of data/Management Information and registration and certification of appropriate exams and qualifications Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:-Local Area Training Manager, PDS (Physical Development Services) Manager, Driver Trainer Manager, SERCOT Manager, Investigative Skills Manager, IT Training Manager, Leadership Manager, First Aid Manager, Accreditation & Quality Officers CHARACTERISTICS OF THE ROLE Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths Proven experience of working in demanding administrative role, ideally in an HR or L&D environment Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Are you passionate about digital learning and supporting others to get the most out of technology? We're looking for a Digital Trainer to join a well-respected professional services business on a 12-month fixed-term contract. This role will sit within a friendly and collaborative Learning & Development team and will be focused on delivering engaging training across digital systems, applications, and tools used across the firm. You'll design and deliver both classroom-based and virtual training to staff at all levels, helping to increase confidence and capability across core platforms. You'll also contribute to the development of digital learning content and materials, making use of the business' learning technologies. What you'll be doing: Delivering training sessions (face-to-face and online) across a range of digital systems Creating engaging and accessible learning materials, guides and videos Supporting rollouts of new software or systems across the business Acting as a go-to person for digital learning support and queries Working closely with the L&D team and stakeholders to understand needs and adapt delivery style accordingly What experience you'll need: Experience delivering digital or IT training in a professional environment Strong communication and presentation skills Confidence using various tools and systems (e.g. Microsoft Office 365, Teams, LMS platforms) Ability to adapt learning to suit different audiences and learning styles A collaborative mindset and a positive, proactive approach What you'll get in return: A salary of up to 40,000 (pro rata) Flexible hybrid working, based in central Bristol A supportive and inclusive team environment The chance to make a real impact across a large organisation If this sounds like you and you'd like to find out more, please apply with your CV or get in touch with Dom. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Jul 31, 2025
Full time
Are you passionate about digital learning and supporting others to get the most out of technology? We're looking for a Digital Trainer to join a well-respected professional services business on a 12-month fixed-term contract. This role will sit within a friendly and collaborative Learning & Development team and will be focused on delivering engaging training across digital systems, applications, and tools used across the firm. You'll design and deliver both classroom-based and virtual training to staff at all levels, helping to increase confidence and capability across core platforms. You'll also contribute to the development of digital learning content and materials, making use of the business' learning technologies. What you'll be doing: Delivering training sessions (face-to-face and online) across a range of digital systems Creating engaging and accessible learning materials, guides and videos Supporting rollouts of new software or systems across the business Acting as a go-to person for digital learning support and queries Working closely with the L&D team and stakeholders to understand needs and adapt delivery style accordingly What experience you'll need: Experience delivering digital or IT training in a professional environment Strong communication and presentation skills Confidence using various tools and systems (e.g. Microsoft Office 365, Teams, LMS platforms) Ability to adapt learning to suit different audiences and learning styles A collaborative mindset and a positive, proactive approach What you'll get in return: A salary of up to 40,000 (pro rata) Flexible hybrid working, based in central Bristol A supportive and inclusive team environment The chance to make a real impact across a large organisation If this sounds like you and you'd like to find out more, please apply with your CV or get in touch with Dom. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Global Central team Senior Training and Content Specialist The Global Central team is the support function for the Global Operations team. Ensuring that the operational teams have all the tools, training and support they need to deliver a seamless Customer Experience to our Customers, Restaurants and Riders. Working with multiple stakeholders to create and develop training content in order to meet the training requirements across all of our markets, with our ultimate goal being to consistently deliver a best in class service experience. Participate in L&D based projects and initiatives to transform performance across a wide range of KPIs through the creation of engaging training materials and courses. About the job This is a role that is high-paced but which gives a lot of variety. The responsibilities are varied, but the fundamentals are: Designing engaging learning experiences for our Contact Centre agents across all three sides of the Marketplace that are accurate, innovative and meet the specific learning objectives Design, build and create learning experiences across an array of disciplines covering soft skills, compliance, product, processes and systems You will build strong relationships with stakeholders both within Deliveroo and with our vendors and partners You will ensure your created learning experiences meet the needs of business and deliver the desired results Work within your team to produce programmes that meet learning objectives for various levels of employees, e.g. different levels of agents, different markets and different lines of business Keep up to date with industry developments by reading blogs, attending events, joining webinars etc. Keep up to date on latest design and L&D trends and methodologies You will be an ambassador of using learning technologies to deliver training and development solutions You will contribute in training facilitation across our in-house and vendor teams, including direct to agent training and train-the-trainer where required You will work closely with other colleagues on small to medium-sized projects that contribute to the business strategy Ability to manage content across drives and an LMS Your Skills & Experience The ability to communicate effectively and, where necessary, influence key stakeholders Experience in designing creative but simple pieces of learning, either using Google Slides, e-learning software or similar Excellent English communication skills, both written and spoken Organisational and planning skills to manage your time and to meet deadlines and objectives You will have a passion for learner-centric design and a track record of designing and delivering fit for purpose learning experiences Ability to investigate and use data/information to understand the learning needs of a particular group Have a basic understanding of instructional design theories and best practice to generate quality learning solutions employing a range of media (text, graphics, audio & video). You will be comfortable delivering within changing and fast-moving environments You will have a passion for teamwork and collaboration French or Italian language its a plus Technical Skills Exposure to e-learning design tools such as Articulate 360 is required Proven ability to manage e-learning on an LMS A good level of understanding of instructional design theories and practices You will be able to screen plan and wireframe your concepts to provide clarity and context of your proposed solutions You will be able to collaborate with SME's through feedback and review cycles to develop the content Experience working and executing on both individual and team projects You would be able to provide an example of your work if requested Have experience in facilitation and learning delivery Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions 2 Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success 3 Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants 4 Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity 5 Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance 6 Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Jul 29, 2025
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Global Central team Senior Training and Content Specialist The Global Central team is the support function for the Global Operations team. Ensuring that the operational teams have all the tools, training and support they need to deliver a seamless Customer Experience to our Customers, Restaurants and Riders. Working with multiple stakeholders to create and develop training content in order to meet the training requirements across all of our markets, with our ultimate goal being to consistently deliver a best in class service experience. Participate in L&D based projects and initiatives to transform performance across a wide range of KPIs through the creation of engaging training materials and courses. About the job This is a role that is high-paced but which gives a lot of variety. The responsibilities are varied, but the fundamentals are: Designing engaging learning experiences for our Contact Centre agents across all three sides of the Marketplace that are accurate, innovative and meet the specific learning objectives Design, build and create learning experiences across an array of disciplines covering soft skills, compliance, product, processes and systems You will build strong relationships with stakeholders both within Deliveroo and with our vendors and partners You will ensure your created learning experiences meet the needs of business and deliver the desired results Work within your team to produce programmes that meet learning objectives for various levels of employees, e.g. different levels of agents, different markets and different lines of business Keep up to date with industry developments by reading blogs, attending events, joining webinars etc. Keep up to date on latest design and L&D trends and methodologies You will be an ambassador of using learning technologies to deliver training and development solutions You will contribute in training facilitation across our in-house and vendor teams, including direct to agent training and train-the-trainer where required You will work closely with other colleagues on small to medium-sized projects that contribute to the business strategy Ability to manage content across drives and an LMS Your Skills & Experience The ability to communicate effectively and, where necessary, influence key stakeholders Experience in designing creative but simple pieces of learning, either using Google Slides, e-learning software or similar Excellent English communication skills, both written and spoken Organisational and planning skills to manage your time and to meet deadlines and objectives You will have a passion for learner-centric design and a track record of designing and delivering fit for purpose learning experiences Ability to investigate and use data/information to understand the learning needs of a particular group Have a basic understanding of instructional design theories and best practice to generate quality learning solutions employing a range of media (text, graphics, audio & video). You will be comfortable delivering within changing and fast-moving environments You will have a passion for teamwork and collaboration French or Italian language its a plus Technical Skills Exposure to e-learning design tools such as Articulate 360 is required Proven ability to manage e-learning on an LMS A good level of understanding of instructional design theories and practices You will be able to screen plan and wireframe your concepts to provide clarity and context of your proposed solutions You will be able to collaborate with SME's through feedback and review cycles to develop the content Experience working and executing on both individual and team projects You would be able to provide an example of your work if requested Have experience in facilitation and learning delivery Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions 2 Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success 3 Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants 4 Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity 5 Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance 6 Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your designated site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in Amazon's processes to ensure a safe and healthful working environment for our associates. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. • Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives. • Deliver on-time and quality projects to Operations. • Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Deep Dive trends and propose action plans to Sr. Leadership on site. • Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor the Safety Managers and Safety Associates in your assigned site. • Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction. • Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy • Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. • Review for effectiveness the deployed safety tools and revise to ensure continual improvement. • Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. • Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives. • Deliver on-time and quality projects to Operations. • Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Deep Dive trends and propose action plans to Sr. Leadership on site. • Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor the Safety Managers and Safety Associates in your assigned site. • Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction. • Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy • Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. • Review for effectiveness the deployed safety tools and revise to ensure continual improvement. • Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards. BASIC QUALIFICATIONS • Bachelor's degree • 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations, or relevant experience applicable to the role • 7+ years of increasing responsibilities in people and performance management • CPR/First Aid Certification • Experience implementing lean principles and process improvement in an operational environment • Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs PREFERRED QUALIFICATIONS • Master's degree preferred • Canadian Registered Safety Professional preferred • Experience in a fast-paced, dynamic organization • Interest in long-term career development through assignments in multiple FCs across the nation • Prior experience in a management development training program • Track record of effectively managing a safety operation comprising both salaried and hourly staff • Demonstrated experience in developing others into higher levels of responsibility in an organization • Strong written and verbal communication skills, including comfort interfacing with Directors and VPs • Strong analytical and problem-solving skills Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 29, 2025
Full time
At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your designated site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in Amazon's processes to ensure a safe and healthful working environment for our associates. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. • Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives. • Deliver on-time and quality projects to Operations. • Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Deep Dive trends and propose action plans to Sr. Leadership on site. • Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor the Safety Managers and Safety Associates in your assigned site. • Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction. • Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy • Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. • Review for effectiveness the deployed safety tools and revise to ensure continual improvement. • Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. • Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives. • Deliver on-time and quality projects to Operations. • Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Deep Dive trends and propose action plans to Sr. Leadership on site. • Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor the Safety Managers and Safety Associates in your assigned site. • Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction. • Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy • Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. • Review for effectiveness the deployed safety tools and revise to ensure continual improvement. • Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards. BASIC QUALIFICATIONS • Bachelor's degree • 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations, or relevant experience applicable to the role • 7+ years of increasing responsibilities in people and performance management • CPR/First Aid Certification • Experience implementing lean principles and process improvement in an operational environment • Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs PREFERRED QUALIFICATIONS • Master's degree preferred • Canadian Registered Safety Professional preferred • Experience in a fast-paced, dynamic organization • Interest in long-term career development through assignments in multiple FCs across the nation • Prior experience in a management development training program • Track record of effectively managing a safety operation comprising both salaried and hourly staff • Demonstrated experience in developing others into higher levels of responsibility in an organization • Strong written and verbal communication skills, including comfort interfacing with Directors and VPs • Strong analytical and problem-solving skills Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We are currently recruiting for a Workforce Planning Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position until at least end of March 2025, working 37 hours a week You would be working Monday - Friday 8am-4pm. This role would be Hybrid after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines. Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service Provide administrative support to specific projects including research and data collection. Provide information for meetings as required SPECIALIST AREAS: Pro-actively manage the applicant through the Recruitment process, ensuring that all steps are undertaken in a timely fashion, including regular reviews of applicant status and regular contact with the applicant to keep them informed of progress or reasons for delays. Manage the administrative service in respect of the end to end Recruitment processes for all groups in TVP, e.g. applicant management, vetting, reference checks, creation of selection documentation, medical screening, contractual documentation, course enrolment, preparation of training & assessment resources and student support through to course closure Attend attraction, recruitment, selection and assessment events (e.g. eligibility testing, interviews, fitness tests, assessment centres), presenting a professional image of TVP at all times. Taking responsibility for the management and running of events and interpretation of tests and other information Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:- Community Engagement Officer, Foundation Training Inspector, PDU Manager, Accreditation Officers, PDS Manager, Specials Chief Inspector, Managing and updating the Planning Schedule Pro-actively manage Police Officers through the Police Promotions process, ensuring that all steps are undertaken in a timely fashion, including regular contact with officers to keep them informed of progress. Liaison with the College of Policing to ensure timely distribution of data/Management Information and registration and certification of appropriate exams and qualifications Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:-Local Area Training Manager, PDS (Physical Development Services) Manager, Driver Trainer Manager, SERCOT Manager, Investigative Skills Manager, IT Training Manager, Leadership Manager, First Aid Manager, Accreditation & Quality Officers CHARACTERISTICS OF THE ROLE Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths Proven experience of working in demanding administrative role, ideally in an HR or L&D environment Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 28, 2025
Seasonal
We are currently recruiting for a Workforce Planning Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington. This will be a temporary ongoing position until at least end of March 2025, working 37 hours a week You would be working Monday - Friday 8am-4pm. This role would be Hybrid after training. PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION. The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines. Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service Provide administrative support to specific projects including research and data collection. Provide information for meetings as required SPECIALIST AREAS: Pro-actively manage the applicant through the Recruitment process, ensuring that all steps are undertaken in a timely fashion, including regular reviews of applicant status and regular contact with the applicant to keep them informed of progress or reasons for delays. Manage the administrative service in respect of the end to end Recruitment processes for all groups in TVP, e.g. applicant management, vetting, reference checks, creation of selection documentation, medical screening, contractual documentation, course enrolment, preparation of training & assessment resources and student support through to course closure Attend attraction, recruitment, selection and assessment events (e.g. eligibility testing, interviews, fitness tests, assessment centres), presenting a professional image of TVP at all times. Taking responsibility for the management and running of events and interpretation of tests and other information Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:- Community Engagement Officer, Foundation Training Inspector, PDU Manager, Accreditation Officers, PDS Manager, Specials Chief Inspector, Managing and updating the Planning Schedule Pro-actively manage Police Officers through the Police Promotions process, ensuring that all steps are undertaken in a timely fashion, including regular contact with officers to keep them informed of progress. Liaison with the College of Policing to ensure timely distribution of data/Management Information and registration and certification of appropriate exams and qualifications Liaise with and support Delivery Managers in advance planning for the following 6 - 24 months regarding numbers of students, locations, timings of delivery and trainer/assessor availability. Key stakeholders include:-Local Area Training Manager, PDS (Physical Development Services) Manager, Driver Trainer Manager, SERCOT Manager, Investigative Skills Manager, IT Training Manager, Leadership Manager, First Aid Manager, Accreditation & Quality Officers CHARACTERISTICS OF THE ROLE Commitment to continued professional development in relevant disciplines e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths Proven experience of working in demanding administrative role, ideally in an HR or L&D environment Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Regional Training Manager SPA Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description The Regional Training Manager SPA is responsible for overseeing the training and development of the ELEMIS Training Specialists, Experts, and Senior Trainers within their region, with a primary focus on supporting and growing the Spa channel. This role ensures the consistent delivery of high-quality learning programs that have a measurable impact on sales performance and uphold the highest brand standards. In addition to delivering induction and ongoing train-the-trainer programs, this role includes leading the effective rollout, monitoring, and reporting of the ELEMIS Ambassador Program, ensuring its alignment with business goals and its contribution to education excellence. The Regional Training Manager also provides regular observation and coaching, tracks team performance, and collaborates closely with the Head of S&S Education to identify and act on opportunities for growth and innovation within the education strategy. Working in close alignment with the Head of S&S Education and the Sales team, this role is responsible for scaling learning impact, supporting talent development, and optimizing the customer experience across the Spa network to influence sales growth. What Will You Do? Leadership and Team Development: Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel. Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals. Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide. Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities. Training Delivery & Quality Assurance Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards. Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team. Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs. Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles. Program Ownership & Innovation Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts. Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement. Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education. Strategic Collaboration & Commercial Alignment Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives. Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth. Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance. Collaborate with Operations team to ensure productive and efficient ways of working. Brand Representation & Subject Matter Expertise Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge. Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction. Represent ELEMIS at internal and external events, conferences, and partner training where required. Key Metrics for Success Training team performance and progression Ambassador program engagement and outcomes Regional training consistency and learner satisfaction Alignment between training impact and commercial sales targets Feedback from internal stakeholders (Education, Sales, Spa partners) The Perfect Candidate Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical Passionate about the beauty and spa industry. Teacher training qualification highly desirable Good level and standard of UK/European education or equivalent Training experience within the beauty industry desirable General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook Experience in a managerial role Skills and Competencies: Patient and encouraging in the training environment. Adaptable to the diverse learning styles of spa and beauty professionals. Social Media training and experience highly desirable Self-motivated, organised with strong attention to detail. Competent communication, presentation and facilitation skills Experience working within a team environment, working collaboratively, and building positive business partnerships Ability to listen and understand needs of others, translating those needs into elevated education In-depth knowledge of beauty and spa services, products, and industry trends. Ability to demonstrate and teach practical spa and beauty services. Experience & Competent in public speaking Familiarity with health and safety regulations in the spa and beauty industry. Work Environment & Physical Requirements: This position is a field-based role This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection. Travel: This role will require travel across the UK & Ireland and to our training academy. Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Jul 28, 2025
Full time
Regional Training Manager SPA Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description The Regional Training Manager SPA is responsible for overseeing the training and development of the ELEMIS Training Specialists, Experts, and Senior Trainers within their region, with a primary focus on supporting and growing the Spa channel. This role ensures the consistent delivery of high-quality learning programs that have a measurable impact on sales performance and uphold the highest brand standards. In addition to delivering induction and ongoing train-the-trainer programs, this role includes leading the effective rollout, monitoring, and reporting of the ELEMIS Ambassador Program, ensuring its alignment with business goals and its contribution to education excellence. The Regional Training Manager also provides regular observation and coaching, tracks team performance, and collaborates closely with the Head of S&S Education to identify and act on opportunities for growth and innovation within the education strategy. Working in close alignment with the Head of S&S Education and the Sales team, this role is responsible for scaling learning impact, supporting talent development, and optimizing the customer experience across the Spa network to influence sales growth. What Will You Do? Leadership and Team Development: Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel. Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals. Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide. Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities. Training Delivery & Quality Assurance Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards. Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team. Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs. Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles. Program Ownership & Innovation Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts. Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement. Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education. Strategic Collaboration & Commercial Alignment Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives. Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth. Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance. Collaborate with Operations team to ensure productive and efficient ways of working. Brand Representation & Subject Matter Expertise Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge. Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction. Represent ELEMIS at internal and external events, conferences, and partner training where required. Key Metrics for Success Training team performance and progression Ambassador program engagement and outcomes Regional training consistency and learner satisfaction Alignment between training impact and commercial sales targets Feedback from internal stakeholders (Education, Sales, Spa partners) The Perfect Candidate Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical Passionate about the beauty and spa industry. Teacher training qualification highly desirable Good level and standard of UK/European education or equivalent Training experience within the beauty industry desirable General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook Experience in a managerial role Skills and Competencies: Patient and encouraging in the training environment. Adaptable to the diverse learning styles of spa and beauty professionals. Social Media training and experience highly desirable Self-motivated, organised with strong attention to detail. Competent communication, presentation and facilitation skills Experience working within a team environment, working collaboratively, and building positive business partnerships Ability to listen and understand needs of others, translating those needs into elevated education In-depth knowledge of beauty and spa services, products, and industry trends. Ability to demonstrate and teach practical spa and beauty services. Experience & Competent in public speaking Familiarity with health and safety regulations in the spa and beauty industry. Work Environment & Physical Requirements: This position is a field-based role This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection. Travel: This role will require travel across the UK & Ireland and to our training academy. Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Multiple Roles - Front Desk, CrossFit Coach, Muay Thai Coach, Personal Trainers & More Multiple Roles - Front Desk, CrossFit Coach, Muay Thai Coach, Personal Trainers & More DF.GYM Cairns Cairns & Far North QLD - just 5 minutes from the CBD Fitness & Personal Training (Sport & Recreation) Casual / Contractor / Part-Time Some of our crew are expecting babies (yep-twins!), others are heading interstate so we've got some exciting opportunities opening up to join the DF.GYM team! We're on the lookout for passionate, high-energy team players to join our community-focused gym. Whether you're a gun on the front desk, a functional fitness coach, or a combat sports specialist - we've got a spot for you. Depending on your experience and background, you may be the perfect fit for one (or more!) of the roles below. CURRENT ROLES AVAILABLE Afternoon Front Desk / Client Success - Part-Time CrossFit Instructor / Personal Trainer - Casual / Contractor Muay Thai Instructor / Personal Trainer - Casual / Contractor Afternoon Front Desk / Client Success - Part-Time Be the welcoming face of DF.GYM. Help members feel at home, manage bookings, answer enquiries, and keep our space running smoothly. This role is perfect for someone with great energy and a genuine love of helping people. What you'll do: Greet and support members with timetables and memberships Handle retail sales (merch, drinks, coffee, etc.) Keep the facility clean and welcoming Provide admin and front desk support What you'll need: Reception, retail, or customer service experience Great communication and tech skills Blue Card + CPR/First Aid Barista experience is a bonus! CrossFit Instructor / Personal Trainer - Casual / Contractor This one's for a high-energy coach who lives and breathes CrossFit. Bring the vibe to our Cross Training classes while also building your PT client base. What you'll do: Lead Cross Training classes and personal training sessions Coach members of all levels - beginners to competitors Help grow and strengthen our amazing gym community What you'll need: Cert III & IV in Fitness or CrossFit Level 1 (minimum) 2+ years experience in group functional fitness coaching Blue Card + CPR/First Aid Muay Thai Instructor / Personal Trainer - Casual / Contractor We're looking for a skilled Muay Thai coach to lead classes from beginners, fitness classes to advanced fight training. If you can bring energy, experience, and connection - this one's for you. What you'll do: Deliver classes across all levels (technique, fitness, and fight prep) Support athlete development and community events Create a safe, engaging, and empowering training space What you'll need: Proven Muay Thai coaching experience (group + 1-on-1) Cert III & IV in Fitness (or equivalent) Blue Card + CPR/First Aid Experience coaching kids, fitness and fighters Why Join DF.GYM? Be part of a strong, supportive gym culture Free unlimited gym membership (yes, sauna + ice bath too) Flexible roles with room to grow Work in a premium facility with a driven, passionate team Make a real impact -in our community READY TO JOIN THE TEAM? Send us your resume and cover letter, and tell us which role(s) you're interested in. If you're experienced across multiple areas - even better! Apply now via email: Helping kids find their confidence. Helping members find their fitness. Helping athletes become champions. Permission to work in Australia, First Aid/ CPR, Driver's License , Own Vehicle, Blue Card / Working With Children Check Head Office:Suite 8, Level 1102 Wises RoadMaroochydore, QLD, 4558 Fax: RTO Number: 31903 CRICOS Code: 03926G ABN:
Jul 28, 2025
Full time
Multiple Roles - Front Desk, CrossFit Coach, Muay Thai Coach, Personal Trainers & More Multiple Roles - Front Desk, CrossFit Coach, Muay Thai Coach, Personal Trainers & More DF.GYM Cairns Cairns & Far North QLD - just 5 minutes from the CBD Fitness & Personal Training (Sport & Recreation) Casual / Contractor / Part-Time Some of our crew are expecting babies (yep-twins!), others are heading interstate so we've got some exciting opportunities opening up to join the DF.GYM team! We're on the lookout for passionate, high-energy team players to join our community-focused gym. Whether you're a gun on the front desk, a functional fitness coach, or a combat sports specialist - we've got a spot for you. Depending on your experience and background, you may be the perfect fit for one (or more!) of the roles below. CURRENT ROLES AVAILABLE Afternoon Front Desk / Client Success - Part-Time CrossFit Instructor / Personal Trainer - Casual / Contractor Muay Thai Instructor / Personal Trainer - Casual / Contractor Afternoon Front Desk / Client Success - Part-Time Be the welcoming face of DF.GYM. Help members feel at home, manage bookings, answer enquiries, and keep our space running smoothly. This role is perfect for someone with great energy and a genuine love of helping people. What you'll do: Greet and support members with timetables and memberships Handle retail sales (merch, drinks, coffee, etc.) Keep the facility clean and welcoming Provide admin and front desk support What you'll need: Reception, retail, or customer service experience Great communication and tech skills Blue Card + CPR/First Aid Barista experience is a bonus! CrossFit Instructor / Personal Trainer - Casual / Contractor This one's for a high-energy coach who lives and breathes CrossFit. Bring the vibe to our Cross Training classes while also building your PT client base. What you'll do: Lead Cross Training classes and personal training sessions Coach members of all levels - beginners to competitors Help grow and strengthen our amazing gym community What you'll need: Cert III & IV in Fitness or CrossFit Level 1 (minimum) 2+ years experience in group functional fitness coaching Blue Card + CPR/First Aid Muay Thai Instructor / Personal Trainer - Casual / Contractor We're looking for a skilled Muay Thai coach to lead classes from beginners, fitness classes to advanced fight training. If you can bring energy, experience, and connection - this one's for you. What you'll do: Deliver classes across all levels (technique, fitness, and fight prep) Support athlete development and community events Create a safe, engaging, and empowering training space What you'll need: Proven Muay Thai coaching experience (group + 1-on-1) Cert III & IV in Fitness (or equivalent) Blue Card + CPR/First Aid Experience coaching kids, fitness and fighters Why Join DF.GYM? Be part of a strong, supportive gym culture Free unlimited gym membership (yes, sauna + ice bath too) Flexible roles with room to grow Work in a premium facility with a driven, passionate team Make a real impact -in our community READY TO JOIN THE TEAM? Send us your resume and cover letter, and tell us which role(s) you're interested in. If you're experienced across multiple areas - even better! Apply now via email: Helping kids find their confidence. Helping members find their fitness. Helping athletes become champions. Permission to work in Australia, First Aid/ CPR, Driver's License , Own Vehicle, Blue Card / Working With Children Check Head Office:Suite 8, Level 1102 Wises RoadMaroochydore, QLD, 4558 Fax: RTO Number: 31903 CRICOS Code: 03926G ABN:
Customer Support Specialist page is loaded Customer Support Specialist Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id J-048663 Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business. We're looking for a driven individual who ha s a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers. But what is ezyVet you ask? ezyVet is a cloud based Vete rinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX's Veterinary offerings. Pets and tech, it's a winning combo! Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help You'll learn tobe a support specialist, trainer extraordinaire and even a technical writing expert. So what are we looking for? Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world! Passion, empathy and resilience Can-do attitude and willingness to be in the driver's seat of your career A passion for the tech or the veterinary industry Maybe you have experience working with ezyVet in clinic , or just in clinic experience in general! Ability to form part of our Support roster that will include weekends every 8 weeks Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance - We do our best toroster based on preference however having flexibility would be preferable A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology. More importantly, what you can expect from us? Salary of 28,000 Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Why IDEXX? We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. About Us An innovation leader in every industry we serve, IDEXXfollows itsPurpose and Guiding Principles to helppet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.
Jul 25, 2025
Full time
Customer Support Specialist page is loaded Customer Support Specialist Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id J-048663 Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you'll get to help veterinary professionals from all over the globe. You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business. We're looking for a driven individual who ha s a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers. But what is ezyVet you ask? ezyVet is a cloud based Vete rinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX's Veterinary offerings. Pets and tech, it's a winning combo! Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help You'll learn tobe a support specialist, trainer extraordinaire and even a technical writing expert. So what are we looking for? Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world! Passion, empathy and resilience Can-do attitude and willingness to be in the driver's seat of your career A passion for the tech or the veterinary industry Maybe you have experience working with ezyVet in clinic , or just in clinic experience in general! Ability to form part of our Support roster that will include weekends every 8 weeks Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance - We do our best toroster based on preference however having flexibility would be preferable A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology. More importantly, what you can expect from us? Salary of 28,000 Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Why IDEXX? We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. About Us An innovation leader in every industry we serve, IDEXXfollows itsPurpose and Guiding Principles to helppet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.
Ready to find the right role for you? Salary Competitive, plus car/allowance and bonus Location : Cannock with UK travel When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Free onsite Gym and personal training Subsidised canteen Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing as a H&S Trainer: Design, deliver and evaluate engaging and effective classroom/group based sessions and remote and virtual learning through digital platforms; utilising a variety of blended and inspiring teaching and learning strategies. Regularly design and adapt course content to match business needs, working alongside subject matter experts in the operation to ensure it is relevant and up to date with legislation and Veolia policy and procedure. Deliver a variety of 'Veolia specific' Safety, Health & Environmental courses to embed Veolia's safety culture. Internally train and verify our site assessors who deliver role specific training in line with Veolia Minimum Requirements. Develop an understanding of how our people operate (behavioural) and embed this into training sessions/content that is reflective of our business. Ensure the logistics and administration that underpin the delivery schedule are completed within a timely manner. Generate business reports outlining key activities undertaken including financial and delegate data. Utilise the latest and emerging digital and mobile technologies to increase the digital literacy of our people. To continually update your own knowledge and skills as a professional development practitioner and SHE subject specialist. Working in collaboration with the wider Risk and Assurance team, develop and maintain behavioural safety resources creating an active risk culture at all levels of the business. Work in collaboration with the wider Risk & Assurance team at a local level to effectively diagnose learning needs in relation to health and safety knowledge, skills and behaviours. Work in collaboration with the wider Risk & Assurance team at a local level to analyse data and findings in order to shape course design and delivery. To work with internal and external stakeholders and coordinate learning outcomes to culminate in the successful achievement of all our programmes. To work with other internal training colleagues to effectively market and communicate opportunities with our stakeholders. Actively seek feedback from a variety of stakeholders/customers to support quality improvements in diagnostic, design and delivery of content. Create clear success measures when designing content where ROI is at the forefront of all our training solutions. What we're looking for: Essential NEBOSH Diploma in Occupational, Health & Safety (Level 5) or equivalent such as NCRQ. Full UK driver's license. Strong focus on facilitation skills - effectively facilitating learning, rather than imparting information. Adaptable delivery skills including face to face and virtual classrooms. Be a role model for effective use of current digital technology. Actively engage and inspire learners. Challenge and positively influence behaviours in others. Planning and time management of diary to meet business training needs. Strong IT skills to include experience of using LMS and Google suite if possible. Relevant and up to date operational knowledge of the waste industry or a similar industry. Relevant and up to date knowledge of health, safety and environmental legislation. Creating a lasting impact on learners and the culture within the workforce. Desirable Award in Education & Training (Level 3) or CIPD qualified, (Level 3) or above, PGCert/PGDip in Behavioural Science or Performance Psychology. Building behavioural science into training content, that influences behavioural change. Track record of using instructional design techniques. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Jul 25, 2025
Full time
Ready to find the right role for you? Salary Competitive, plus car/allowance and bonus Location : Cannock with UK travel When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Free onsite Gym and personal training Subsidised canteen Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing as a H&S Trainer: Design, deliver and evaluate engaging and effective classroom/group based sessions and remote and virtual learning through digital platforms; utilising a variety of blended and inspiring teaching and learning strategies. Regularly design and adapt course content to match business needs, working alongside subject matter experts in the operation to ensure it is relevant and up to date with legislation and Veolia policy and procedure. Deliver a variety of 'Veolia specific' Safety, Health & Environmental courses to embed Veolia's safety culture. Internally train and verify our site assessors who deliver role specific training in line with Veolia Minimum Requirements. Develop an understanding of how our people operate (behavioural) and embed this into training sessions/content that is reflective of our business. Ensure the logistics and administration that underpin the delivery schedule are completed within a timely manner. Generate business reports outlining key activities undertaken including financial and delegate data. Utilise the latest and emerging digital and mobile technologies to increase the digital literacy of our people. To continually update your own knowledge and skills as a professional development practitioner and SHE subject specialist. Working in collaboration with the wider Risk and Assurance team, develop and maintain behavioural safety resources creating an active risk culture at all levels of the business. Work in collaboration with the wider Risk & Assurance team at a local level to effectively diagnose learning needs in relation to health and safety knowledge, skills and behaviours. Work in collaboration with the wider Risk & Assurance team at a local level to analyse data and findings in order to shape course design and delivery. To work with internal and external stakeholders and coordinate learning outcomes to culminate in the successful achievement of all our programmes. To work with other internal training colleagues to effectively market and communicate opportunities with our stakeholders. Actively seek feedback from a variety of stakeholders/customers to support quality improvements in diagnostic, design and delivery of content. Create clear success measures when designing content where ROI is at the forefront of all our training solutions. What we're looking for: Essential NEBOSH Diploma in Occupational, Health & Safety (Level 5) or equivalent such as NCRQ. Full UK driver's license. Strong focus on facilitation skills - effectively facilitating learning, rather than imparting information. Adaptable delivery skills including face to face and virtual classrooms. Be a role model for effective use of current digital technology. Actively engage and inspire learners. Challenge and positively influence behaviours in others. Planning and time management of diary to meet business training needs. Strong IT skills to include experience of using LMS and Google suite if possible. Relevant and up to date operational knowledge of the waste industry or a similar industry. Relevant and up to date knowledge of health, safety and environmental legislation. Creating a lasting impact on learners and the culture within the workforce. Desirable Award in Education & Training (Level 3) or CIPD qualified, (Level 3) or above, PGCert/PGDip in Behavioural Science or Performance Psychology. Building behavioural science into training content, that influences behavioural change. Track record of using instructional design techniques. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Our client, based in Chipping Sodbury , Bristol is one of the largest privately owned national Property Services companies in the UK with offices across England and Wales, in over 18 locations and 32 Business Units and are looking for a Trade/Construction Development Specialist . Essentially we are looking for someone from a construction environment, either a contractor or council / housing association involved in training and developing construction / trade skills. This is a doer rather than strategic. It s more the hands on experience of developing people on the job we are looking for. So you may be someone who has worked in construction / property services or Trades in Learning & Development ( L&D) or Organisational Development. If you have worked in Construction / Trades you will probably have knowledge of the CITB (Construction Industry Training Board) . The salary is £48,668 and as you will be going out into the business they have added a car allowance at £7,250 (£55,918) plus private health, life , pension to 7%, profit share ( 12% last year ) . You will be living within commute of Head Office in Chipping Sodbury . They are an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units Their main client base are Housing Associations , Councils and Local Authorities They are at the forefront of delivering innovative planned and responsive services to the built environment. 1. Job Purpose: To design and develop blended learning programmes and solutions that support improvements in trade and operational skills. Enhance delivery, consistency and compliance, and drive operational excellence across the company . Consult with the business and develop the skills and capabilities of operational teams, ensuring training aligns with the organisation's strategic goals. Support the building of robust learning pathways, and fostering a high-performance culture Identification and management of external training partners for qualifications and skill development to upskill trades for effectiveness and efficiency (technical skills) Source and manage funding solutions with the CITB and other industry partners. 2. Key Accountabilities: Support the People Development Manager to ensure the workforce is qualified to deliver services to customers in compliance with the Building Safety Act Build robust CITB relationships and proactive management of development and funding opportunities. Work closely with Health & Safety Manager to drive safety standards across the operational business (Toolbox talks, comms days, operative behavioural training) Design and roll out robust operative/trade development training programmes for key skill areas, including qualifications to recognise skills (e.g. on-the-job training, booklets, buddy systems, and champions). Consult and collaborate with L&D Business Partners and the Programme Team to schedule operations design and delivery priorities and implement solutions such as Trainee Surveyors, Contracts Managers and Forepersons, to ensure progression opportunities and capability building Develop and deliver training on key operational, legal and safety initiatives Leverage external funding opportunities and partnerships to enhance the breadth and quality of training initiatives. And utilise funding and partnerships with trades to provide just-in-time training for upcoming projects. Design Induction and onboarding processes ensuring effective delivery for all new starters and promotions and automate processes to increase efficiency and unit involvement in early-stage employee engagement Content Curation & Development Work with subject matter experts to expand the digital learning offer with interactive and engaging modules. Design and improve mandatory and compliance training and collaborate on initiatives to align with industry regulations and best practices Regularly update the skills matrix to reflect current capabilities and future requirements across the organisation Deliver training initiatives to improve productivity for operatives and operational management teams, focusing on effective delivery Evaluate and enhance the toolbox talk programme, improving materials, delivery, and monitoring for quality and impact Support broader OD projects as required, ensuring alignment with organisational goals 3. Key Competencies: Training Design & Delivery. CITB Funding Practice. Stakeholder Engagement & Collaboration. Operational and Trade Knowledge. Compliance & Regulatory Awareness. Digital & Automated Learning Systems. Project & Programme Management. Continuous Improvement & Innovation. Communication & Influence. 4. Core Behaviours Excellent communication, influence, facilitation, and stakeholder engagement skills Proactive Problem-Solving Anticipates training needs and develops solutions before issues arise Collaboration & Relationship Building Works effectively with internal teams, operational leaders, and external partners Adaptability & Resilience Adjusts training approaches in response to changing business needs and operational challenges Empathy & Supportiveness Understands the challenges of operational roles and tailors training to be practical and relevant Accountability & Ownership Takes responsibility for delivering high-quality training with measurable impact Continuous Improvement Mindset Regularly reviews training effectiveness and seeks ways to enhance programmes Innovation & Creativity Finds new ways to engage operatives and improve learning retention 5. Specialist Behaviours : Research, Design, Development, Delivery and Facilitation skill Skilled in creating engaging, structured training materials and facilitating sessions for diverse audiences Excellent facilitation, presentation, and stakeholder engagement skills Organised and detail-oriented, with the ability to manage multiple projects simultaneously 6. Other Background Knowledge Prior Experience Proven experience in designing and delivering operational training within a trade, construction, or maintenance environment Strong knowledge of compliance, safeguarding, and risk management in operational settings Demonstrable experience in developing and implementing trade-specific learning programmes and professional development pathways Technical Skills: IT literacy, confident in use of MS Office applications and other IT software e.g Canva, Articulate, Open AI to design documents In-depth understanding and ability to apply learning and development methodologies, tools, and best practices Intellectual Ability: Relevant qualifications in L&D, training, or a related discipline Assessor or trainer qualifications (e.g., AET, CTTLS) desirable Knowledge or experience with Learning Management Systems (LMS) is a plus learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprentice apprentices car travel bonus profit share bath chippenham gloucester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloucester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloceester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloceester region regional l&d Learning and development training
Jul 23, 2025
Full time
Our client, based in Chipping Sodbury , Bristol is one of the largest privately owned national Property Services companies in the UK with offices across England and Wales, in over 18 locations and 32 Business Units and are looking for a Trade/Construction Development Specialist . Essentially we are looking for someone from a construction environment, either a contractor or council / housing association involved in training and developing construction / trade skills. This is a doer rather than strategic. It s more the hands on experience of developing people on the job we are looking for. So you may be someone who has worked in construction / property services or Trades in Learning & Development ( L&D) or Organisational Development. If you have worked in Construction / Trades you will probably have knowledge of the CITB (Construction Industry Training Board) . The salary is £48,668 and as you will be going out into the business they have added a car allowance at £7,250 (£55,918) plus private health, life , pension to 7%, profit share ( 12% last year ) . You will be living within commute of Head Office in Chipping Sodbury . They are an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units Their main client base are Housing Associations , Councils and Local Authorities They are at the forefront of delivering innovative planned and responsive services to the built environment. 1. Job Purpose: To design and develop blended learning programmes and solutions that support improvements in trade and operational skills. Enhance delivery, consistency and compliance, and drive operational excellence across the company . Consult with the business and develop the skills and capabilities of operational teams, ensuring training aligns with the organisation's strategic goals. Support the building of robust learning pathways, and fostering a high-performance culture Identification and management of external training partners for qualifications and skill development to upskill trades for effectiveness and efficiency (technical skills) Source and manage funding solutions with the CITB and other industry partners. 2. Key Accountabilities: Support the People Development Manager to ensure the workforce is qualified to deliver services to customers in compliance with the Building Safety Act Build robust CITB relationships and proactive management of development and funding opportunities. Work closely with Health & Safety Manager to drive safety standards across the operational business (Toolbox talks, comms days, operative behavioural training) Design and roll out robust operative/trade development training programmes for key skill areas, including qualifications to recognise skills (e.g. on-the-job training, booklets, buddy systems, and champions). Consult and collaborate with L&D Business Partners and the Programme Team to schedule operations design and delivery priorities and implement solutions such as Trainee Surveyors, Contracts Managers and Forepersons, to ensure progression opportunities and capability building Develop and deliver training on key operational, legal and safety initiatives Leverage external funding opportunities and partnerships to enhance the breadth and quality of training initiatives. And utilise funding and partnerships with trades to provide just-in-time training for upcoming projects. Design Induction and onboarding processes ensuring effective delivery for all new starters and promotions and automate processes to increase efficiency and unit involvement in early-stage employee engagement Content Curation & Development Work with subject matter experts to expand the digital learning offer with interactive and engaging modules. Design and improve mandatory and compliance training and collaborate on initiatives to align with industry regulations and best practices Regularly update the skills matrix to reflect current capabilities and future requirements across the organisation Deliver training initiatives to improve productivity for operatives and operational management teams, focusing on effective delivery Evaluate and enhance the toolbox talk programme, improving materials, delivery, and monitoring for quality and impact Support broader OD projects as required, ensuring alignment with organisational goals 3. Key Competencies: Training Design & Delivery. CITB Funding Practice. Stakeholder Engagement & Collaboration. Operational and Trade Knowledge. Compliance & Regulatory Awareness. Digital & Automated Learning Systems. Project & Programme Management. Continuous Improvement & Innovation. Communication & Influence. 4. Core Behaviours Excellent communication, influence, facilitation, and stakeholder engagement skills Proactive Problem-Solving Anticipates training needs and develops solutions before issues arise Collaboration & Relationship Building Works effectively with internal teams, operational leaders, and external partners Adaptability & Resilience Adjusts training approaches in response to changing business needs and operational challenges Empathy & Supportiveness Understands the challenges of operational roles and tailors training to be practical and relevant Accountability & Ownership Takes responsibility for delivering high-quality training with measurable impact Continuous Improvement Mindset Regularly reviews training effectiveness and seeks ways to enhance programmes Innovation & Creativity Finds new ways to engage operatives and improve learning retention 5. Specialist Behaviours : Research, Design, Development, Delivery and Facilitation skill Skilled in creating engaging, structured training materials and facilitating sessions for diverse audiences Excellent facilitation, presentation, and stakeholder engagement skills Organised and detail-oriented, with the ability to manage multiple projects simultaneously 6. Other Background Knowledge Prior Experience Proven experience in designing and delivering operational training within a trade, construction, or maintenance environment Strong knowledge of compliance, safeguarding, and risk management in operational settings Demonstrable experience in developing and implementing trade-specific learning programmes and professional development pathways Technical Skills: IT literacy, confident in use of MS Office applications and other IT software e.g Canva, Articulate, Open AI to design documents In-depth understanding and ability to apply learning and development methodologies, tools, and best practices Intellectual Ability: Relevant qualifications in L&D, training, or a related discipline Assessor or trainer qualifications (e.g., AET, CTTLS) desirable Knowledge or experience with Learning Management Systems (LMS) is a plus learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprentice apprentices car travel bonus profit share bath chippenham gloucester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloucester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloceester region regional l&d Learning and development training learning and development trade construction property sevices trades maintenance training coaching learning bristol lms apprenitice apprentices car travel bonus profit share bath chippenham gloceester region regional l&d Learning and development training
Exciting Opportunity: Electrical Engineer - Based in Haddenham 35,000- 40,000 Monday to Friday, 8:30am to 5:30pm We're proud to be partnering with a well-established local plant and equipment hire specialist in their search for a motivated and skilled Electrical Engineer. This is a fantastic opportunity for someone with hands-on engineering experience to join a growing team supporting innovative lifting machinery, including mini cranes and restricted access equipment. Whether you're from a background in HGVs, Fork Lift Trucks, Plant Machinery, Access Platforms-or you're an ex-military engineer with experience in REME or similar-we want to hear from you. Key Benefits Competitive salary: 35,000 to 40,000 Stable Monday to Friday schedule: 8:30am to 5:30pm 24 days holiday plus bank holidays (increasing with length of service) Health care option 4% employer / 4% employee pension contribution Full training provided on all specialist equipment Key Responsibilities Install Safety Load Indicators to cranes Conduct maintenance, inspections, servicing, and repairs of mini cranes and lifting equipment Diagnose equipment faults and provide support during plant failures Maintain accurate records for health and safety and customer service Support trainers during customer training sessions Assist dealer partners with maintenance and testing Promote and maintain health and safety in the workplace Carry out other workshop duties as required Experience and Skills Required Previous Electrical Engineering experience Level 3 Engineering qualification preferred Proficient in reading electrical and hydraulic diagrams Strong fault-finding and problem-solving abilities Excellent communication and customer service skills Well-organised, detail-oriented, and a strong team player Experience with HGVs, forklifts, access platforms or plant machinery is advantageous Applications from ex-military personnel are welcomed This is an excellent opportunity to join a growing company with over 150 employees, known for delivering outstanding service and fostering a collaborative, can-do culture. If you're looking for a hands-on role where you can make a real impact, we'd love to hear from you. Apply today to take the next step in your engineering career.
Jul 22, 2025
Full time
Exciting Opportunity: Electrical Engineer - Based in Haddenham 35,000- 40,000 Monday to Friday, 8:30am to 5:30pm We're proud to be partnering with a well-established local plant and equipment hire specialist in their search for a motivated and skilled Electrical Engineer. This is a fantastic opportunity for someone with hands-on engineering experience to join a growing team supporting innovative lifting machinery, including mini cranes and restricted access equipment. Whether you're from a background in HGVs, Fork Lift Trucks, Plant Machinery, Access Platforms-or you're an ex-military engineer with experience in REME or similar-we want to hear from you. Key Benefits Competitive salary: 35,000 to 40,000 Stable Monday to Friday schedule: 8:30am to 5:30pm 24 days holiday plus bank holidays (increasing with length of service) Health care option 4% employer / 4% employee pension contribution Full training provided on all specialist equipment Key Responsibilities Install Safety Load Indicators to cranes Conduct maintenance, inspections, servicing, and repairs of mini cranes and lifting equipment Diagnose equipment faults and provide support during plant failures Maintain accurate records for health and safety and customer service Support trainers during customer training sessions Assist dealer partners with maintenance and testing Promote and maintain health and safety in the workplace Carry out other workshop duties as required Experience and Skills Required Previous Electrical Engineering experience Level 3 Engineering qualification preferred Proficient in reading electrical and hydraulic diagrams Strong fault-finding and problem-solving abilities Excellent communication and customer service skills Well-organised, detail-oriented, and a strong team player Experience with HGVs, forklifts, access platforms or plant machinery is advantageous Applications from ex-military personnel are welcomed This is an excellent opportunity to join a growing company with over 150 employees, known for delivering outstanding service and fostering a collaborative, can-do culture. If you're looking for a hands-on role where you can make a real impact, we'd love to hear from you. Apply today to take the next step in your engineering career.
Recruitment Consultant Calling all graduates! Have you considered a role in recruitment? Are you highly motivated, keen to work in a fast-paced environment and have the drive and charisma to succeed in sales? Look no further for your next opportunity! Tradewind Recruitment is the no. 1 Education recruitment company in Manchester and has been successfully supporting schools across the country for over 20 years! Due to its fantastic success, we are excited to bring in new additions to the team and support you on your journey to becoming one of the best in the business! Tradewind Manchester are looking to recruit a TRAINEE RECRUITMENT CONSULTANT from September who will bring energy, innovation and a strong work ethic to the table and join our expertly led IMPACT ACADEMY. This position is ideal for someone who is highly motivated to succeed in their own right as well as someone who is a valuable team player! We specialist in Education recruitment and individuals with teaching experience, sales experience or a positive attitude to learn the ropes from scratch will be considered! About the Impact Academy This programme involves a range of bespoke training sessions led by successful salespeople and breaks down the full recruitment cycle from being a recruitment coordinator to heading up your own sales desk! This academy is designed to help set you up to win and provides a supportive network of trainers/leaders and puts you in touch with other consultants in the company on the programme too! You'll be surrounded by like minded individuals and leaders who believe in you and your ability to do well! Whether you already have recruitment experience, or you are looking to make a career change and join the competitive world of sales - we can't wait to hear from you! Recruitment Coordinator - Sales Consultant In the first instance, your main responsibility will be resourcing for our primary team. You will have excellent customer service skills, an internal drive to seek and register candidates and have the exciting opportunity to brand yourself and promote creative and innovative marketing ideas to support the business. We love people who want to bring their individuality to our company! What the role will involve: Actively seeking and registering candidates through a range of advertising platforms including CV Library, Indeed, Reed etc. Candidate registrations through phone/video calls/ In-person meetings Outstanding customer service skills Creativity and innovation with marketing/brand awareness Writing profiles to showcase candidates' skills and experience Liaising with colleagues to learn more about our business and make a fantastic contribution to its success After mastering the Recruitment Coordinator role and graduating through our IMPACT Academy, you will move over to SALES and join a team in the primary school sector where you will be responsible for building your own candidate pool and school base across a specific area. Here your responsibilities will include: Building new relationships with schools and candidates An opportunity to brand yourself and be the consultant you want to be! Business development calls / activity Marketing to candidates and your own individual client base Face to face visits and school tours with key decision makers Being self-motivated but also a great team player! Here in Manchester, we are grafters and understand the importance of acknowledging hard work and celebrating success! In addition to the job itself, we incorporate brain breaks, fun quizzes, YOGA/stretching and mindfulness into the working week! We have a fun, friendly office and love to hit the hotspots in the city! Like what you hear? Wait until you see some of the other benefits below! Extremely competitive basic salary - 25 to 30k plus commission A clear promotion pathway where you can grow and develop working your way to the top! The opportunity to work alongside and be mentored by best-in-class sector professionals who love seeing you grow and flourish Access to excellent training and development within the impact academy and fantastic market leading technology to give you the data, insights and resources you need to succeed 3 x Directors dinners per year for our top performers with an opportunity for anyone in the business to qualify for these celebratory dinners! Free breakfast including cereal, fruit, cheese and ham toasties etc Work from home option for up to 1 day per week after initial training period Annual weekend away in Europe to celebrate the company success Top 10 performers trip (New Orleans, Dubai, South Africa, Mumbai) to name just a few! Generous holiday entitlement which increases through service - Reduced working hours during school holidays Optional 90 Minute lunch break to go to the gym etc Performance incentives with cash prizes, early finishes, free lunches and much more all on offer! Staff well-being package - including access to 24/7 online mental health services, cycle to work scheme, free annual eye test Do you have what it takes to join us? If you are driven to succeed in your career and want to be in the company of some of the best education consultants in the market, we are the recruitment agency for you! If you feel like you have the skills, motivation, resilience and fun energy to join our Manchester office, please call me for an informal chat on (phone number removed) or email your CV to (url removed) We welcome calls from experienced consultants as well as new people with a passion for the education sector, wanting to get into the world of recruitment/sales. I look forward to hearing from you! Charlotte
Jul 17, 2025
Full time
Recruitment Consultant Calling all graduates! Have you considered a role in recruitment? Are you highly motivated, keen to work in a fast-paced environment and have the drive and charisma to succeed in sales? Look no further for your next opportunity! Tradewind Recruitment is the no. 1 Education recruitment company in Manchester and has been successfully supporting schools across the country for over 20 years! Due to its fantastic success, we are excited to bring in new additions to the team and support you on your journey to becoming one of the best in the business! Tradewind Manchester are looking to recruit a TRAINEE RECRUITMENT CONSULTANT from September who will bring energy, innovation and a strong work ethic to the table and join our expertly led IMPACT ACADEMY. This position is ideal for someone who is highly motivated to succeed in their own right as well as someone who is a valuable team player! We specialist in Education recruitment and individuals with teaching experience, sales experience or a positive attitude to learn the ropes from scratch will be considered! About the Impact Academy This programme involves a range of bespoke training sessions led by successful salespeople and breaks down the full recruitment cycle from being a recruitment coordinator to heading up your own sales desk! This academy is designed to help set you up to win and provides a supportive network of trainers/leaders and puts you in touch with other consultants in the company on the programme too! You'll be surrounded by like minded individuals and leaders who believe in you and your ability to do well! Whether you already have recruitment experience, or you are looking to make a career change and join the competitive world of sales - we can't wait to hear from you! Recruitment Coordinator - Sales Consultant In the first instance, your main responsibility will be resourcing for our primary team. You will have excellent customer service skills, an internal drive to seek and register candidates and have the exciting opportunity to brand yourself and promote creative and innovative marketing ideas to support the business. We love people who want to bring their individuality to our company! What the role will involve: Actively seeking and registering candidates through a range of advertising platforms including CV Library, Indeed, Reed etc. Candidate registrations through phone/video calls/ In-person meetings Outstanding customer service skills Creativity and innovation with marketing/brand awareness Writing profiles to showcase candidates' skills and experience Liaising with colleagues to learn more about our business and make a fantastic contribution to its success After mastering the Recruitment Coordinator role and graduating through our IMPACT Academy, you will move over to SALES and join a team in the primary school sector where you will be responsible for building your own candidate pool and school base across a specific area. Here your responsibilities will include: Building new relationships with schools and candidates An opportunity to brand yourself and be the consultant you want to be! Business development calls / activity Marketing to candidates and your own individual client base Face to face visits and school tours with key decision makers Being self-motivated but also a great team player! Here in Manchester, we are grafters and understand the importance of acknowledging hard work and celebrating success! In addition to the job itself, we incorporate brain breaks, fun quizzes, YOGA/stretching and mindfulness into the working week! We have a fun, friendly office and love to hit the hotspots in the city! Like what you hear? Wait until you see some of the other benefits below! Extremely competitive basic salary - 25 to 30k plus commission A clear promotion pathway where you can grow and develop working your way to the top! The opportunity to work alongside and be mentored by best-in-class sector professionals who love seeing you grow and flourish Access to excellent training and development within the impact academy and fantastic market leading technology to give you the data, insights and resources you need to succeed 3 x Directors dinners per year for our top performers with an opportunity for anyone in the business to qualify for these celebratory dinners! Free breakfast including cereal, fruit, cheese and ham toasties etc Work from home option for up to 1 day per week after initial training period Annual weekend away in Europe to celebrate the company success Top 10 performers trip (New Orleans, Dubai, South Africa, Mumbai) to name just a few! Generous holiday entitlement which increases through service - Reduced working hours during school holidays Optional 90 Minute lunch break to go to the gym etc Performance incentives with cash prizes, early finishes, free lunches and much more all on offer! Staff well-being package - including access to 24/7 online mental health services, cycle to work scheme, free annual eye test Do you have what it takes to join us? If you are driven to succeed in your career and want to be in the company of some of the best education consultants in the market, we are the recruitment agency for you! If you feel like you have the skills, motivation, resilience and fun energy to join our Manchester office, please call me for an informal chat on (phone number removed) or email your CV to (url removed) We welcome calls from experienced consultants as well as new people with a passion for the education sector, wanting to get into the world of recruitment/sales. I look forward to hearing from you! Charlotte
Business Unit: Customer Support Salary Range: £26,400 - £33,000 per annum DOE + Benefits Location: Hybrid - Leeds, Gosforth, Glasgow, Remote - anywhere in the UK may be considered Our Team The purpose of the role is to undertake Financial Crime training through having a specialist knowledge and expertise of either training or financial crime areas such as anti-money laundering, terrorist financing and tax evasion. The Financial Crime Trainer supports their 1 st line colleagues, providing initial and ongoing training materials, delivery, and expertise for new to role colleagues and existing colleagues. You'll support the Financial Crime management in delivery of core department objectives such as a skilled workforce. You'll provide specialist training to FC Operations, covering core platform and FC bespoke system training as well as delivery of process and procedure changes resulting from regulatory change, system change or product launches. You'll cover training for all retail and business products including credit card, Savings, Business and Personal Current Account, loans, VMG and Pension/Unit Trusts. What you'll be doing Effectively deliver 1 st Line Financial Crime training activities, focussing on quality and performance objectives, ensuring a training experience which enhances the colleague expertise and ensures we operate within regulatory requirements. This will involve induction and post training support. Complete initial and escalated Sanction, PEP and AML investigations training for new colleagues and in line with emerging regulations and refreshed procedures. Create, deliver, or refresh training plans that cover anti-money laundering transaction monitoring alerts, including performing Know Your Customer and Customer Due Diligence outreach and deliver guidance on interrogating financial data to assess the likelihood of financial crime. Actively participate in feedback forums and QA outcomes to ensure there is a compliant, effective & efficient end to end process. Work with the 1 st line Economic Crime Hub and 2 nd line Financial Crime oversight and Policy teams to ensure training aligns to risk appetite, technical standards, and best practice. Effectively identify areas of new training requirements and coaching needs, creating plans to support performance improvement. Assist in the production of consistent, accurate and timely MI for training plans created, updated, delivered alongside training outcomes. Effectively manage all stakeholders, ensuring that they are kept appropriately informed and consulted where training is being delivered. We need you to have Experience of working within a financial crime environment or a training environment. Positive, organised, and confident behaviours are essential. Good presentation skills. Resilience and ability to deliver training to audiences of varying sizes. You will have a keen eye for detail, be able to present in a clear and concise manner and respond to questions. You must have the ability to present to colleagues both in person and remotely to a variety of development levels. You must have the ability to work autonomously with excellent time management skills. You will have strong communication and stakeholder management skills. It's a bonus if you have but not essential Product and Policy knowledge would be advantageous. Relevant ICA qualification or willingness to work towards this. Experience delivering financial crime training to operations departments. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jul 14, 2025
Full time
Business Unit: Customer Support Salary Range: £26,400 - £33,000 per annum DOE + Benefits Location: Hybrid - Leeds, Gosforth, Glasgow, Remote - anywhere in the UK may be considered Our Team The purpose of the role is to undertake Financial Crime training through having a specialist knowledge and expertise of either training or financial crime areas such as anti-money laundering, terrorist financing and tax evasion. The Financial Crime Trainer supports their 1 st line colleagues, providing initial and ongoing training materials, delivery, and expertise for new to role colleagues and existing colleagues. You'll support the Financial Crime management in delivery of core department objectives such as a skilled workforce. You'll provide specialist training to FC Operations, covering core platform and FC bespoke system training as well as delivery of process and procedure changes resulting from regulatory change, system change or product launches. You'll cover training for all retail and business products including credit card, Savings, Business and Personal Current Account, loans, VMG and Pension/Unit Trusts. What you'll be doing Effectively deliver 1 st Line Financial Crime training activities, focussing on quality and performance objectives, ensuring a training experience which enhances the colleague expertise and ensures we operate within regulatory requirements. This will involve induction and post training support. Complete initial and escalated Sanction, PEP and AML investigations training for new colleagues and in line with emerging regulations and refreshed procedures. Create, deliver, or refresh training plans that cover anti-money laundering transaction monitoring alerts, including performing Know Your Customer and Customer Due Diligence outreach and deliver guidance on interrogating financial data to assess the likelihood of financial crime. Actively participate in feedback forums and QA outcomes to ensure there is a compliant, effective & efficient end to end process. Work with the 1 st line Economic Crime Hub and 2 nd line Financial Crime oversight and Policy teams to ensure training aligns to risk appetite, technical standards, and best practice. Effectively identify areas of new training requirements and coaching needs, creating plans to support performance improvement. Assist in the production of consistent, accurate and timely MI for training plans created, updated, delivered alongside training outcomes. Effectively manage all stakeholders, ensuring that they are kept appropriately informed and consulted where training is being delivered. We need you to have Experience of working within a financial crime environment or a training environment. Positive, organised, and confident behaviours are essential. Good presentation skills. Resilience and ability to deliver training to audiences of varying sizes. You will have a keen eye for detail, be able to present in a clear and concise manner and respond to questions. You must have the ability to present to colleagues both in person and remotely to a variety of development levels. You must have the ability to work autonomously with excellent time management skills. You will have strong communication and stakeholder management skills. It's a bonus if you have but not essential Product and Policy knowledge would be advantageous. Relevant ICA qualification or willingness to work towards this. Experience delivering financial crime training to operations departments. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Are you ready to make a difference in customer service? Join AXA Health in Bournemouth as a Customer Service Advisor, where you'll play a key role in delivering an exceptional member experience through effective administration management. In this role, you'll consistently meet performance targets in productivity, accuracy, and quality while adhering to FCA regulations and data protection standards. You'll engage with members empathetically, taking ownership of their inquiries and providing timely solutions. By maintaining accurate records and fostering relationships with both members and stakeholders, you'll help create a supportive environment that encourages continuous improvement. If you're eager to contribute to a team that values collaboration and excellence, we would love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll spend the majority of your working week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Saturday, with shifts between 8am and 8pm on weekdays and 8am to 5pm on Saturdays. We have a rotating shift pattern that includes Saturdays and Bank Holidays. You'll earn a 5% shift allowance in addition to your basic salary. Induction & Training: Induction Date: 4th September 2025 To help you settle into the team and to set you up for success in your new role, you'll attend a 6-week training and coaching programme, delivered virtually by specialist trainers. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA. What you'll be doing: Meet performance targets in productivity, accuracy, and quality while adhering to FCA, data protection, and regulatory standards. Provide positive and empathetic member interactions, proactively resolving queries for an excellent service experience. Take ownership of member interactions by investigating issues, providing solutions, and escalating as needed. Maintain accurate records of member interactions within AXA Health Systems. Understand team processes and contribute to targets while effectively managing member complaints. Build sound relationships with members and stakeholders, fostering a collaborative team environment. Seek opportunities for service improvement and expand knowledge of Private Medical Insurance products. Participate in department meetings and mandatory coaching to enhance skills and support team initiatives. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Previous experience in a customer facing and administrative role is essential. Customer-focused, showing empathy and building rapport. Good listening skills with the ability to assess situations and act professionally. Able to connect with different people over the phone and in writing, with sound problem-solving and decision-making skills and a positive attitude. Adaptable and flexible, serving as a positive role model. Well-organised and detail-oriented, capable of multitasking and demonstrating resilience. Comfortable navigating various IT applications. Team player who can work under pressure to meet deadlines. Familiar with FCA requirements and Consumer Duty would be advantageous. If successful at application, you'll be invited to attend a competency-based interview in our Bournemouth office, scheduled between 30th June and 14th July. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665. 5% shift allowance. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private health cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
Jul 13, 2025
Full time
Are you ready to make a difference in customer service? Join AXA Health in Bournemouth as a Customer Service Advisor, where you'll play a key role in delivering an exceptional member experience through effective administration management. In this role, you'll consistently meet performance targets in productivity, accuracy, and quality while adhering to FCA regulations and data protection standards. You'll engage with members empathetically, taking ownership of their inquiries and providing timely solutions. By maintaining accurate records and fostering relationships with both members and stakeholders, you'll help create a supportive environment that encourages continuous improvement. If you're eager to contribute to a team that values collaboration and excellence, we would love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll spend the majority of your working week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Saturday, with shifts between 8am and 8pm on weekdays and 8am to 5pm on Saturdays. We have a rotating shift pattern that includes Saturdays and Bank Holidays. You'll earn a 5% shift allowance in addition to your basic salary. Induction & Training: Induction Date: 4th September 2025 To help you settle into the team and to set you up for success in your new role, you'll attend a 6-week training and coaching programme, delivered virtually by specialist trainers. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA. What you'll be doing: Meet performance targets in productivity, accuracy, and quality while adhering to FCA, data protection, and regulatory standards. Provide positive and empathetic member interactions, proactively resolving queries for an excellent service experience. Take ownership of member interactions by investigating issues, providing solutions, and escalating as needed. Maintain accurate records of member interactions within AXA Health Systems. Understand team processes and contribute to targets while effectively managing member complaints. Build sound relationships with members and stakeholders, fostering a collaborative team environment. Seek opportunities for service improvement and expand knowledge of Private Medical Insurance products. Participate in department meetings and mandatory coaching to enhance skills and support team initiatives. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Previous experience in a customer facing and administrative role is essential. Customer-focused, showing empathy and building rapport. Good listening skills with the ability to assess situations and act professionally. Able to connect with different people over the phone and in writing, with sound problem-solving and decision-making skills and a positive attitude. Adaptable and flexible, serving as a positive role model. Well-organised and detail-oriented, capable of multitasking and demonstrating resilience. Comfortable navigating various IT applications. Team player who can work under pressure to meet deadlines. Familiar with FCA requirements and Consumer Duty would be advantageous. If successful at application, you'll be invited to attend a competency-based interview in our Bournemouth office, scheduled between 30th June and 14th July. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665. 5% shift allowance. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private health cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
Are you ready to make a difference in customer service? Join AXA Health in Bournemouth as a Customer Service Advisor, where you'll play a key role in delivering an exceptional member experience through effective administration management. In this role, you'll consistently meet performance targets in productivity, accuracy, and quality while adhering to FCA regulations and data protection standards. You'll engage with members empathetically, taking ownership of their inquiries and providing timely solutions. By maintaining accurate records and fostering relationships with both members and stakeholders, you'll help create a supportive environment that encourages continuous improvement. If you're eager to contribute to a team that values collaboration and excellence, we would love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll spend the majority of your working week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Saturday, with shifts between 8am and 8pm on weekdays and 8am to 5pm on Saturdays. We have a rotating shift pattern that includes Saturdays and Bank Holidays. You'll earn a 5% shift allowance in addition to your basic salary. Induction & Training: Induction Date: 4th September 2025 To help you settle into the team and to set you up for success in your new role, you'll attend a 6-week training and coaching programme, delivered virtually by specialist trainers. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA. What you'll be doing: Meet performance targets in productivity, accuracy, and quality while adhering to FCA, data protection, and regulatory standards. Provide positive and empathetic member interactions, proactively resolving queries for an excellent service experience. Take ownership of member interactions by investigating issues, providing solutions, and escalating as needed. Maintain accurate records of member interactions within AXA Health Systems. Understand team processes and contribute to targets while effectively managing member complaints. Build sound relationships with members and stakeholders, fostering a collaborative team environment. Seek opportunities for service improvement and expand knowledge of Private Medical Insurance products. Participate in department meetings and mandatory coaching to enhance skills and support team initiatives. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Previous experience in a customer facing and administrative role is essential. Customer-focused, showing empathy and building rapport. Good listening skills with the ability to assess situations and act professionally. Able to connect with different people over the phone and in writing, with sound problem-solving and decision-making skills and a positive attitude. Adaptable and flexible, serving as a positive role model. Well-organised and detail-oriented, capable of multitasking and demonstrating resilience. Comfortable navigating various IT applications. Team player who can work under pressure to meet deadlines. Familiar with FCA requirements and Consumer Duty would be advantageous. If successful at application, you'll be invited to attend a competency-based interview in our Bournemouth office, scheduled between 30th June and 14th July. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665. 5% shift allowance. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private health cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
Jul 11, 2025
Full time
Are you ready to make a difference in customer service? Join AXA Health in Bournemouth as a Customer Service Advisor, where you'll play a key role in delivering an exceptional member experience through effective administration management. In this role, you'll consistently meet performance targets in productivity, accuracy, and quality while adhering to FCA regulations and data protection standards. You'll engage with members empathetically, taking ownership of their inquiries and providing timely solutions. By maintaining accurate records and fostering relationships with both members and stakeholders, you'll help create a supportive environment that encourages continuous improvement. If you're eager to contribute to a team that values collaboration and excellence, we would love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll spend the majority of your working week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Saturday, with shifts between 8am and 8pm on weekdays and 8am to 5pm on Saturdays. We have a rotating shift pattern that includes Saturdays and Bank Holidays. You'll earn a 5% shift allowance in addition to your basic salary. Induction & Training: Induction Date: 4th September 2025 To help you settle into the team and to set you up for success in your new role, you'll attend a 6-week training and coaching programme, delivered virtually by specialist trainers. During this time, you'll work Monday to Friday 9am to 5pm, and you'll need to be able to commit to full attendance. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA. What you'll be doing: Meet performance targets in productivity, accuracy, and quality while adhering to FCA, data protection, and regulatory standards. Provide positive and empathetic member interactions, proactively resolving queries for an excellent service experience. Take ownership of member interactions by investigating issues, providing solutions, and escalating as needed. Maintain accurate records of member interactions within AXA Health Systems. Understand team processes and contribute to targets while effectively managing member complaints. Build sound relationships with members and stakeholders, fostering a collaborative team environment. Seek opportunities for service improvement and expand knowledge of Private Medical Insurance products. Participate in department meetings and mandatory coaching to enhance skills and support team initiatives. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Previous experience in a customer facing and administrative role is essential. Customer-focused, showing empathy and building rapport. Good listening skills with the ability to assess situations and act professionally. Able to connect with different people over the phone and in writing, with sound problem-solving and decision-making skills and a positive attitude. Adaptable and flexible, serving as a positive role model. Well-organised and detail-oriented, capable of multitasking and demonstrating resilience. Comfortable navigating various IT applications. Team player who can work under pressure to meet deadlines. Familiar with FCA requirements and Consumer Duty would be advantageous. If successful at application, you'll be invited to attend a competency-based interview in our Bournemouth office, scheduled between 30th June and 14th July. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual starting salary of £24,665. 5% shift allowance. Annual company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private health cover. 25 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
Systems Trainer Working from home with occasional travel Full-time £27 30k per annum We are a technology-focused Mortgage Network, offering support services to mortgage and protection advisers. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location, using market-leading technology. The Role Following the release of our own in-house CRM system, this role is pivotal in enabling the smooth transition for its network members from the current system. The role will involve conducting regular training sessions with network members, usually on a remote basis to ensure they are equipped to transition to the new CRM. As our market-leading development continues, the role will help to provide a smooth, uninterrupted journey for our clients. Key Tasks: Conduct regular remote training sessions to small groups of advisers. Proactive approach to independent ongoing learning to become an expert in the technology and its capabilities. Communicate clearly with the wider business on training progress, including sharing constructive feedback as received. Maintain accurate records on CRM. Manage multiple workloads across inboxes, phone contact and Teams meetings. CPD training completed as required per quarter. Tailor training to the needs of the group, to ensure best possible transition success rate. The ideal candidate should have the following experience/skills: Success in customer service or business development role. Good working knowledge of CRM systems, with previous experience of deploying technology (preferred). Outstanding listening and communication skills. Highly organised and ability to multitask. Strong relationship development skills. Experience within financial services is preferred. Good team player with ability to work under own initiative. Benefits: Company pension Health & wellbeing programme Sick pay Options to buy/sell holiday We are a non-sponsoring organisation, you will need to have the right to work in the UK.
Jul 09, 2025
Full time
Systems Trainer Working from home with occasional travel Full-time £27 30k per annum We are a technology-focused Mortgage Network, offering support services to mortgage and protection advisers. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location, using market-leading technology. The Role Following the release of our own in-house CRM system, this role is pivotal in enabling the smooth transition for its network members from the current system. The role will involve conducting regular training sessions with network members, usually on a remote basis to ensure they are equipped to transition to the new CRM. As our market-leading development continues, the role will help to provide a smooth, uninterrupted journey for our clients. Key Tasks: Conduct regular remote training sessions to small groups of advisers. Proactive approach to independent ongoing learning to become an expert in the technology and its capabilities. Communicate clearly with the wider business on training progress, including sharing constructive feedback as received. Maintain accurate records on CRM. Manage multiple workloads across inboxes, phone contact and Teams meetings. CPD training completed as required per quarter. Tailor training to the needs of the group, to ensure best possible transition success rate. The ideal candidate should have the following experience/skills: Success in customer service or business development role. Good working knowledge of CRM systems, with previous experience of deploying technology (preferred). Outstanding listening and communication skills. Highly organised and ability to multitask. Strong relationship development skills. Experience within financial services is preferred. Good team player with ability to work under own initiative. Benefits: Company pension Health & wellbeing programme Sick pay Options to buy/sell holiday We are a non-sponsoring organisation, you will need to have the right to work in the UK.
Overview Passionate people are everywhere at Spicerhaart Land and New Homes . As a result, Spicerhaart is the UK's largest independent property group . With help from leading marketing technology, we value over 120,000 residential properties in the UK and register over 300,000 customers for property purchase . Spicerhaart is making its name as the place to work in Land and New Homes , and we want like-minded individuals to join us: passionate, professional and progressive . Founded in 1989, our mission has been to grow our team, culture, and highly recognized high-street brands. Our people are the source of our success - and we'd love you to join our Land and New Homes team to enjoy a successful career at Spicerhaart. You will be part of the elite of property professionals. Read on if you are an experienced Regional Sales Director or an Aspiring Regional Manager within Land and New Homes . You will join a growing network of developments across Kent & South London , each committed to providing an elite service. Job Description Your role as Regional Sales Director is crucial within the Land and New Homes Division. You will be the 'face' of Land and New Homes within your region's new development sites and our estate agencies. You'll focus on delivering maximum value for your developers while securing new projects and developments . To ensure our client value contribution exceeds industry standards, you will be responsible for identifying and brokering prospective residential development sites throughout Berkshire . You will oversee the performance of one of the UK's most innovative Land and New Homes agencies, providing specialist management and business generation services . Your responsibilities include maximising income and profit for Spicerhaart's Land and New Homes team, reporting to the New Homes Director, Tom Bateson . This role is ideal for continuing your Regional Director career , overseeing the performance of various area operations , ensuring profitability , cost control , return on investment (financially and in man hours), and debt management . You will also be involved in system compliance and performance , aiming to streamline activities and maximize results. Your experience will assist in creating and producing centralized, client-facing marketing, working with our in-house marketing department and PR opportunities. Daily, you will be driving and securing placements of new homes instructions in relation to prospective development sites . The main goal is to be a major business generator for Spicerhaart , enhancing our industry reputation and network contacts. What's in it for you? This is a long-term, lucrative career opportunity in Land and New Homes, offering satisfaction , recognition , and reward . Join a culture of opportunity that supports your career progression and helps you achieve your professional and financial goals . We offer a competitive salary and an attractive commission structure. On your first day, you'll receive a company BMW (fully taxed and insured) or a car allowance, to begin client meetings and work commitments. Our top performers have been sent on 'once-in-a-lifetime' all-inclusive company holidays to Bangkok, New York, and Abu Dhabi . Will you be next? We provide a tailored training and development programme to help you succeed, delivered by some of the industry's best trainers. Industry-leading package Basic salary of £40,000-£45,000 Flexible working hours Prestigious company car / car allowance and other perks Laptop 30 days holiday including statutory Pension Career opportunities Ongoing training and development Incentives and rewards Job security in a long and successful career with Spicerhaart Land and New Homes Qualifications - the "fit" This role suits a current Regional Sales Director or someone training towards it within the Land and New Homes sector. You should have a passion for your work, results orientation, and a sense of accountability and responsibility. Professionalism, honesty, and integrity are essential in our team. Ideal candidates will have: Proven experience in a similar role in Land and New Homes Consistent achievement of goals within estate agency or new developments Willingness to learn and adapt Full UK driving license How to apply We want to hear from you-even if you're not ready to apply now. Prepare your CV and click the
Jul 09, 2025
Full time
Overview Passionate people are everywhere at Spicerhaart Land and New Homes . As a result, Spicerhaart is the UK's largest independent property group . With help from leading marketing technology, we value over 120,000 residential properties in the UK and register over 300,000 customers for property purchase . Spicerhaart is making its name as the place to work in Land and New Homes , and we want like-minded individuals to join us: passionate, professional and progressive . Founded in 1989, our mission has been to grow our team, culture, and highly recognized high-street brands. Our people are the source of our success - and we'd love you to join our Land and New Homes team to enjoy a successful career at Spicerhaart. You will be part of the elite of property professionals. Read on if you are an experienced Regional Sales Director or an Aspiring Regional Manager within Land and New Homes . You will join a growing network of developments across Kent & South London , each committed to providing an elite service. Job Description Your role as Regional Sales Director is crucial within the Land and New Homes Division. You will be the 'face' of Land and New Homes within your region's new development sites and our estate agencies. You'll focus on delivering maximum value for your developers while securing new projects and developments . To ensure our client value contribution exceeds industry standards, you will be responsible for identifying and brokering prospective residential development sites throughout Berkshire . You will oversee the performance of one of the UK's most innovative Land and New Homes agencies, providing specialist management and business generation services . Your responsibilities include maximising income and profit for Spicerhaart's Land and New Homes team, reporting to the New Homes Director, Tom Bateson . This role is ideal for continuing your Regional Director career , overseeing the performance of various area operations , ensuring profitability , cost control , return on investment (financially and in man hours), and debt management . You will also be involved in system compliance and performance , aiming to streamline activities and maximize results. Your experience will assist in creating and producing centralized, client-facing marketing, working with our in-house marketing department and PR opportunities. Daily, you will be driving and securing placements of new homes instructions in relation to prospective development sites . The main goal is to be a major business generator for Spicerhaart , enhancing our industry reputation and network contacts. What's in it for you? This is a long-term, lucrative career opportunity in Land and New Homes, offering satisfaction , recognition , and reward . Join a culture of opportunity that supports your career progression and helps you achieve your professional and financial goals . We offer a competitive salary and an attractive commission structure. On your first day, you'll receive a company BMW (fully taxed and insured) or a car allowance, to begin client meetings and work commitments. Our top performers have been sent on 'once-in-a-lifetime' all-inclusive company holidays to Bangkok, New York, and Abu Dhabi . Will you be next? We provide a tailored training and development programme to help you succeed, delivered by some of the industry's best trainers. Industry-leading package Basic salary of £40,000-£45,000 Flexible working hours Prestigious company car / car allowance and other perks Laptop 30 days holiday including statutory Pension Career opportunities Ongoing training and development Incentives and rewards Job security in a long and successful career with Spicerhaart Land and New Homes Qualifications - the "fit" This role suits a current Regional Sales Director or someone training towards it within the Land and New Homes sector. You should have a passion for your work, results orientation, and a sense of accountability and responsibility. Professionalism, honesty, and integrity are essential in our team. Ideal candidates will have: Proven experience in a similar role in Land and New Homes Consistent achievement of goals within estate agency or new developments Willingness to learn and adapt Full UK driving license How to apply We want to hear from you-even if you're not ready to apply now. Prepare your CV and click the
Your new company Hays are working exclusively with V&A, a world-leading museum of art and design, housing a permanent collection of over 2.3 million objects, spanning over 5,000 years of human creativity. The V&A holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Your new role As the H&S trainer, you will be reporting directly to the Head of Talent and Skills. The main purpose of the job is to develop the annual, rolling Health and Safety (H&S) training plan to support safe operational activities across all V&A sites, and enable accurate and full organisational completion records. This will include: 1. Annual Health and Safety Training Plan Work with the H&S department and other stakeholders to develop and deliver the ongoing annual multi-site H&S training plan. This includes identifying, engaging and managing external training providers and achieving value for money. Another crucial element involves ensuring accurate recording of training progress, due dates and completion records on V&A HR systems. 2. Health and Safety Training Matrix Review outcomes from a recent training needs analysis to update the V&A H&S training matrix and inform development of the annual H&S training plan. 3. Health and Safety Training Advice Advise the T&S team, department leads, line managers and other stakeholders on H&S training requirements and approaches for the V&A. Key Responsibilities 1. Employ the whole learning cycle to deliver and record high-quality, impactful H&S training aligned to V&A operational requirements and commitments. 2. Develop a rolling, year-on-year, annual H&S training plan 3. Assist in budget forecasting for H&S training 4. Design, implement and document H&S training processes to ensure effective management of training 5. Utilise internal systems to refine H&S training reporting. For example, eLearning completion rates 6. Provide advice to stakeholders on H&S training needs and delivery solutions 7. Ensure learning events are timely, focused, relevant and add value to individuals and the V&A 8. Evaluate, report on and improve H&S training effectiveness 9. Support T&S administrative tasks e.g. invites to H&S training events, data reporting 10. Work flexibly with stakeholders and colleagues to respond to the different and occasionally conflicting demands and deadlines of a busy environment. 11. Continually develop to bring the latest methodologies and approaches to the role The ideal candidate would have but not essential: 1. Previous experience acting as an H&S Training Advisor, ideally within in construction and/ or warehouse settings. 2. Previous experience employing the full training cycle to deliver H&S programmes. 3. Previous experience managing and administering H&S training. 4. Excellent design skills, e.g. ability to design programmes (face to face, eLearning and blended) that meet the needs of a diverse audience at all levels. 5. Excellent project management skills, i.e. ability to manage projects, from scoping through to evaluation. 6. Able to work in a fast-paced environment, highly organised, detail-oriented and accurate. 7. Positive and enthusiastic approach with excellent written, numeric, verbal communication and listening skills. 8. Resilient, and able to work autonomously. 9. Action-oriented, proactive, and self-motivated. Can demonstrate initiative and resourcefulness in problem-solving. 10. Excellent interpersonal and stakeholder management skills - passionate about customer service with the ability to build and maintain strong working relationships internally and externally. Strong team player. 11. NEBOSH General or equivalent (IOSH) 12. Degree level qualification or equivalent in Learning and Development (e.g. Level 5 CIPD or ITOL) 13. Experience managing Health and Safety training in a museum or in a warehouse or construction environment What you'll get in return In return, you will receive a wide range of generous company benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 06, 2025
Full time
Your new company Hays are working exclusively with V&A, a world-leading museum of art and design, housing a permanent collection of over 2.3 million objects, spanning over 5,000 years of human creativity. The V&A holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Your new role As the H&S trainer, you will be reporting directly to the Head of Talent and Skills. The main purpose of the job is to develop the annual, rolling Health and Safety (H&S) training plan to support safe operational activities across all V&A sites, and enable accurate and full organisational completion records. This will include: 1. Annual Health and Safety Training Plan Work with the H&S department and other stakeholders to develop and deliver the ongoing annual multi-site H&S training plan. This includes identifying, engaging and managing external training providers and achieving value for money. Another crucial element involves ensuring accurate recording of training progress, due dates and completion records on V&A HR systems. 2. Health and Safety Training Matrix Review outcomes from a recent training needs analysis to update the V&A H&S training matrix and inform development of the annual H&S training plan. 3. Health and Safety Training Advice Advise the T&S team, department leads, line managers and other stakeholders on H&S training requirements and approaches for the V&A. Key Responsibilities 1. Employ the whole learning cycle to deliver and record high-quality, impactful H&S training aligned to V&A operational requirements and commitments. 2. Develop a rolling, year-on-year, annual H&S training plan 3. Assist in budget forecasting for H&S training 4. Design, implement and document H&S training processes to ensure effective management of training 5. Utilise internal systems to refine H&S training reporting. For example, eLearning completion rates 6. Provide advice to stakeholders on H&S training needs and delivery solutions 7. Ensure learning events are timely, focused, relevant and add value to individuals and the V&A 8. Evaluate, report on and improve H&S training effectiveness 9. Support T&S administrative tasks e.g. invites to H&S training events, data reporting 10. Work flexibly with stakeholders and colleagues to respond to the different and occasionally conflicting demands and deadlines of a busy environment. 11. Continually develop to bring the latest methodologies and approaches to the role The ideal candidate would have but not essential: 1. Previous experience acting as an H&S Training Advisor, ideally within in construction and/ or warehouse settings. 2. Previous experience employing the full training cycle to deliver H&S programmes. 3. Previous experience managing and administering H&S training. 4. Excellent design skills, e.g. ability to design programmes (face to face, eLearning and blended) that meet the needs of a diverse audience at all levels. 5. Excellent project management skills, i.e. ability to manage projects, from scoping through to evaluation. 6. Able to work in a fast-paced environment, highly organised, detail-oriented and accurate. 7. Positive and enthusiastic approach with excellent written, numeric, verbal communication and listening skills. 8. Resilient, and able to work autonomously. 9. Action-oriented, proactive, and self-motivated. Can demonstrate initiative and resourcefulness in problem-solving. 10. Excellent interpersonal and stakeholder management skills - passionate about customer service with the ability to build and maintain strong working relationships internally and externally. Strong team player. 11. NEBOSH General or equivalent (IOSH) 12. Degree level qualification or equivalent in Learning and Development (e.g. Level 5 CIPD or ITOL) 13. Experience managing Health and Safety training in a museum or in a warehouse or construction environment What you'll get in return In return, you will receive a wide range of generous company benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are recruiting for a Head of Training (UAV / Drone Training) to head up the training department of a successful and established commercial UAV company. The role will be provide drone operation and pilot training to multiple clients on the various UAV products plus oversight and management of legal and compliance processes within the training schedule. The role is field based with occasional travel to the Head Office. The position is a permanent role Mon-Fri circa 40 hours per week. Salary 60-70k. 26 days holiday plus stat. Healthcare and sick pay package available after probation. Drone Training Manager description: To develop and maintain a comprehensive and up-to-date training curriculum, enforce strict compliance with regulatory standards throughout Lead the training team to ensure they achieve their SLA training objectives Develop, update, and maintain all training materials and curricula for drone operations ensuring content and delivery is within CAA requirements and legislation. Conduct regular assessments to evaluate the effectiveness of training programs. Ensure zero non-conformities in internal audits. Maintain up-to-date operational authorisations, renewing them annually and ensure all internal pilots are completing refresher training and maintaining flight hours and all demo drones are maintained To develop and maintain training literature and digital guides on the correct use of specialist equipment and/or to help demonstrate good skill techniques for all core products with certified exams To investigate any safety-related incident that occurs during a Course or Practical Flight Assessment. Provide a structured management approach to control safety risks in operations with all paperwork up to date and risks managed and reported. To review all Course Instructors and Flight Examiners in the performance of their training and assessment activities. To ensure a high standard of training is provided across the customer base, to review training policy and processes and to ensure all training operations are ins cope with CAA and other such legal requirements Advise and train on BVLOS packages both internally and externally to respective client base Liaise with client representatives to schedule and plan training arrangements and follow up briefings Requirements: Min 5 years in a customer facing management role in the drone industry GVC holder Full driving License Experience of Safety Management Systems (SMS) Experience of leadership and training management roles Experienced on BVLOS (Beyond Visual Line of Sight), flight hours and regulatory compliance Ideally experience of RAE or complex training environments (Military or Emergency Services) Customer Focused and Client facing Have excellent communication skills in respect of the trainers & examiners within the company and client side instruction Willing to develop and grow within the position as the team expands Fully conversant with current and potential future CAA regulations Hold a genuine interest in UAV/Drone technology with a view to share working knowledge in the field to ensure correct operation of the equipment Willing and able to complete travel across the UK and attend client locations If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Feb 19, 2025
Full time
We are recruiting for a Head of Training (UAV / Drone Training) to head up the training department of a successful and established commercial UAV company. The role will be provide drone operation and pilot training to multiple clients on the various UAV products plus oversight and management of legal and compliance processes within the training schedule. The role is field based with occasional travel to the Head Office. The position is a permanent role Mon-Fri circa 40 hours per week. Salary 60-70k. 26 days holiday plus stat. Healthcare and sick pay package available after probation. Drone Training Manager description: To develop and maintain a comprehensive and up-to-date training curriculum, enforce strict compliance with regulatory standards throughout Lead the training team to ensure they achieve their SLA training objectives Develop, update, and maintain all training materials and curricula for drone operations ensuring content and delivery is within CAA requirements and legislation. Conduct regular assessments to evaluate the effectiveness of training programs. Ensure zero non-conformities in internal audits. Maintain up-to-date operational authorisations, renewing them annually and ensure all internal pilots are completing refresher training and maintaining flight hours and all demo drones are maintained To develop and maintain training literature and digital guides on the correct use of specialist equipment and/or to help demonstrate good skill techniques for all core products with certified exams To investigate any safety-related incident that occurs during a Course or Practical Flight Assessment. Provide a structured management approach to control safety risks in operations with all paperwork up to date and risks managed and reported. To review all Course Instructors and Flight Examiners in the performance of their training and assessment activities. To ensure a high standard of training is provided across the customer base, to review training policy and processes and to ensure all training operations are ins cope with CAA and other such legal requirements Advise and train on BVLOS packages both internally and externally to respective client base Liaise with client representatives to schedule and plan training arrangements and follow up briefings Requirements: Min 5 years in a customer facing management role in the drone industry GVC holder Full driving License Experience of Safety Management Systems (SMS) Experience of leadership and training management roles Experienced on BVLOS (Beyond Visual Line of Sight), flight hours and regulatory compliance Ideally experience of RAE or complex training environments (Military or Emergency Services) Customer Focused and Client facing Have excellent communication skills in respect of the trainers & examiners within the company and client side instruction Willing to develop and grow within the position as the team expands Fully conversant with current and potential future CAA regulations Hold a genuine interest in UAV/Drone technology with a view to share working knowledge in the field to ensure correct operation of the equipment Willing and able to complete travel across the UK and attend client locations If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
