Showroom Manager

Location: London
Employment Type: Full-Time
Industry: Interior Design
Salary: Competitive, based on experience

We are seeking a Showroom Manager to head up the operations of a high-end showroom in London. This role is ideal for a customer-driven professional with a passion for delivering exceptional customer experiences and a strong eye for visual presentation. The successful candidate will be responsible for managing the showroom, monitoring stock, liaising with business clients, organising events and ensuring the space reflects the brand's identity and standards.

Sales & Customer Experience.

• Deliver a premium customer experience through expert product knowledge and personalised service.
• Build and maintain strong relationships with clients, ensuring repeat business and referrals.
• Handle customer queries and orders with professionalism and efficiency using a CRM system
• Organise showroom events aimed at high end business clients
• Ensure the showroom is impeccably presented at all times, aligned with brand guidelines
• Maintain strong product knowledge and stay up to date on industry trends and competitors

Operations & Inventory Management

• Monitor stock levels and coordinate replenishment with internal international teams
• Maintain accurate inventory records
• Ensure compliance with health and safety standards and operational procedures.

Reporting & Strategy

• Identify opportunities for improvement and implement strategic initiatives to boost performance.

Events & Promotions

• Plan and execute in-store events
• Engage with local communities and industry networks to increase brand visibility.

• Degree educated or equivelant
• Proven experience in a similar showroom, retail or hospitality role (preferably in luxury, interior design, architecture or fashion)
• Sales-focused mindset with a customer-first approach.
• Excellent understanding of visual merchandising and showroom operations.
• Strong organisational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Ability to work some evenings
• Italian language skills would be beneficial

• Competitive salary, above average holiday entitlement, and performance-based incentives.
• Potential opportunities for professional development and career progression.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.