Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 31, 2025
Contractor
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Job Title: Leasehold and Procurement Manager Contract: Permanent Salary: £55,399 - £69,947per annum Hours: 36 Location: - Reed House Second Floor, Frogmore Complex, Dormay Street, SW18 1EY Objective of role Do you have experience of leasehold management and the procurement of building maintenance and service contracts in a local authority environment? If the answer is yes, you should use that knowledge in a supportive encouraging environment working with a small team of very experienced officers procuring these contracts and consulting leaseholders on major building works to the blocks. About the role You will be the lead expert for the council on all leasehold matters providing advice and guidance as needed. You will specifically manage a small team responsible for consulting with leaseholders on planned works, providing pre-sale information, lease extensions, alterations, lease variations, and sale of housing land. You will also be responsible for managing the extension, and re-procurement of all ground's maintenance, cleaning, and mechanical and electrical maintenance and service contracts on all council owned estates and blocks. You will also provide advice and resolve any contract management issues which could lead to the termination of the contract. Essential Qualifications, Skills and Experience: Detailed knowledge of leasehold management, incl. consultation legislation, legal interest relating to land ownership and leasehold service charges. Detailed knowledge of local government procurement and the legal framework for works, services, and goods in a public authority setting. Experience of managing a team of principal and senior officers and administrative staff, drafting contract documents, committee reports and letters of a complex nature and problem solving and decision making. Indicative Recruitment Timeline: Closing date: Sunday 24th August 2025. Shortlisting date: W/C 25th August 2025. Interview Date: TBC. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Jul 31, 2025
Full time
Job Title: Leasehold and Procurement Manager Contract: Permanent Salary: £55,399 - £69,947per annum Hours: 36 Location: - Reed House Second Floor, Frogmore Complex, Dormay Street, SW18 1EY Objective of role Do you have experience of leasehold management and the procurement of building maintenance and service contracts in a local authority environment? If the answer is yes, you should use that knowledge in a supportive encouraging environment working with a small team of very experienced officers procuring these contracts and consulting leaseholders on major building works to the blocks. About the role You will be the lead expert for the council on all leasehold matters providing advice and guidance as needed. You will specifically manage a small team responsible for consulting with leaseholders on planned works, providing pre-sale information, lease extensions, alterations, lease variations, and sale of housing land. You will also be responsible for managing the extension, and re-procurement of all ground's maintenance, cleaning, and mechanical and electrical maintenance and service contracts on all council owned estates and blocks. You will also provide advice and resolve any contract management issues which could lead to the termination of the contract. Essential Qualifications, Skills and Experience: Detailed knowledge of leasehold management, incl. consultation legislation, legal interest relating to land ownership and leasehold service charges. Detailed knowledge of local government procurement and the legal framework for works, services, and goods in a public authority setting. Experience of managing a team of principal and senior officers and administrative staff, drafting contract documents, committee reports and letters of a complex nature and problem solving and decision making. Indicative Recruitment Timeline: Closing date: Sunday 24th August 2025. Shortlisting date: W/C 25th August 2025. Interview Date: TBC. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
MMP Consultancy are looking to recruit a Senior Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met. Duties: Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues. Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager closing cases promptly when all actions are completed and keeping meticulous records. Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations. Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved. Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff. Support the use of mediation where that is appropriate and other non-legal remedies. Ensure that the health and safety of our residents and staff is considered in casework. Experience Required: Experience of working in a demanding customer focused service environment Experience of housing management or casework management experience. Strong working knowledge of legislation within the housing sector. A strong understanding of housing management issues for different tenures
Jul 30, 2025
Seasonal
MMP Consultancy are looking to recruit a Senior Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met. Duties: Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues. Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager closing cases promptly when all actions are completed and keeping meticulous records. Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations. Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved. Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff. Support the use of mediation where that is appropriate and other non-legal remedies. Ensure that the health and safety of our residents and staff is considered in casework. Experience Required: Experience of working in a demanding customer focused service environment Experience of housing management or casework management experience. Strong working knowledge of legislation within the housing sector. A strong understanding of housing management issues for different tenures
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
Jul 30, 2025
Full time
Regional Housing Manager Oxford - Hybrid working Permanent £50308 + £2280 ECU per annum An exciting opportunity for a Regional Housing Manager to manage a small team of Regional Housing Officers and Housing Outreach Workers throughout the South of England They are looking for a communicative, well organised and experienced housing professional to manage this wide geographical area which ranges from Oxfordshire to Cornwall. The role of Regional Housing Manager will include; Providing effective tenancy and leasehold management in line with policies and procedures. Supporting and performance managing staff who will be case managing anti-social behaviour, tenancy changes, shared ownership management and rent arrears including former tenant arrears. Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services. Playing a key role in the management and allocation of empty properties. Developing and leading on tenant and shared ownership engagement initiatives. Ensuring all Fire Risk Assessment remedial scheme-based actions are being carried out. Supporting the Head of Tenancy & Leasehold Management to effectively manage safeguarding cases within the department. Managing staff, carrying out annual appraisals and regular one to one performance meetings. They currently expanding their housing services in the Southwest of England and this role will play a key role in ensuring that all new services are implemented effectively and links with partner organisations is strengthened. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If overnight stays are required, they will arrange accommodation and subsistence for you For further information about this role, contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed) or apply via this site
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 29, 2025
Full time
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on . By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners Limited
City Of Westminster, London
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in West London. What the job will be doing To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents. What you will need Housing sector experience and knowledge on all aspects of tenancy management tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role. How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles. Industry Housing
Jul 29, 2025
Seasonal
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in West London. What the job will be doing To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents. What you will need Housing sector experience and knowledge on all aspects of tenancy management tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role. How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles. Industry Housing
Neighbourhood Services Coordinator Location: Ladbroke Grove London, W10 5UP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.20 per hour Job Ref: (phone number removed) Responsibilities Deliver outstanding services to residents in council-owned properties with a resident-first approach. Act as the single point of contact for residents on tenancy, anti-social behaviour, and communal area issues. Coordinate services to resolve resident enquiries and issues. Represent tenants/leaseholders in service standard concerns with other teams, such as repairs. Establish close working relationships with teams like caretaking, income, repairs, and social services. Manage housing management case work and be accessible to residents and agencies. Identify and assist tenants struggling to maintain their home or facing safeguarding issues. Develop estate action plans to improve the environment and reduce anti-social behaviour. Respond promptly to anti-social behaviour reports and adhere to ASB policy. Attend estate inspections and ensure issues are resolved, reporting back to residents. Ensure prompt property viewings and tenancy sign-ups to minimize void turnaround times. Act on tenancy management matters promptly according to legislation and policies. Work with residents to address safety issues in homes and pursue enforcement if necessary. Collaborate with Income Officers and support services for residents with multiple needs. Reduce complaints and escalations by providing responsive housing management services. Handle Domestic Abuse reports sensitively and ensure risk assessments are conducted. Engage with resident meetings and keep residents updated on estate improvements. Work with Home Visiting Officers to increase Home Visits and capture resident data. Contribute to service improvements through project participation and process reviews. Advise on capital works and provide resident feedback to the Capital Works team. Ensure swift action on access enforcement, such as gas safety checks. Take responsibility for cases on an allocated patch and update resident data. Attend emergencies, coordinate support, and prioritize resident safety. Respond to Member and MP enquiries within timescales with high-quality correspondence. Prepare court files and maintain accurate case management records. Perform other duties as requested as part of the role. Person Specification Values & Behaviours Putting Communities First: Involve and include local people in decision-making. Respect: Listen to everyone and value personal experiences. Integrity: Act with openness, honesty, and responsibility. Working Together: Collaborate with others to provide effective services. Qualifications Grade A to C in English and Mathematics. Chartered Institute of Housing qualification at level 3 or equivalent experience in housing management. Skills, Experience, and Attitude Knowledge of Housing legislation and landlord obligations. Experience in housing and delivering services to social housing residents. Experience managing ASB matters or addressing ASB on an estate. Experience supporting residents to sustain their tenancy. Experience working with support services like social services and mental health. Excellent customer service skills and coordinated working approach. Experience working in a local authority and understanding its obligations. Experience working with local Councillors and MPs. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jul 29, 2025
Contractor
Neighbourhood Services Coordinator Location: Ladbroke Grove London, W10 5UP Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.20 per hour Job Ref: (phone number removed) Responsibilities Deliver outstanding services to residents in council-owned properties with a resident-first approach. Act as the single point of contact for residents on tenancy, anti-social behaviour, and communal area issues. Coordinate services to resolve resident enquiries and issues. Represent tenants/leaseholders in service standard concerns with other teams, such as repairs. Establish close working relationships with teams like caretaking, income, repairs, and social services. Manage housing management case work and be accessible to residents and agencies. Identify and assist tenants struggling to maintain their home or facing safeguarding issues. Develop estate action plans to improve the environment and reduce anti-social behaviour. Respond promptly to anti-social behaviour reports and adhere to ASB policy. Attend estate inspections and ensure issues are resolved, reporting back to residents. Ensure prompt property viewings and tenancy sign-ups to minimize void turnaround times. Act on tenancy management matters promptly according to legislation and policies. Work with residents to address safety issues in homes and pursue enforcement if necessary. Collaborate with Income Officers and support services for residents with multiple needs. Reduce complaints and escalations by providing responsive housing management services. Handle Domestic Abuse reports sensitively and ensure risk assessments are conducted. Engage with resident meetings and keep residents updated on estate improvements. Work with Home Visiting Officers to increase Home Visits and capture resident data. Contribute to service improvements through project participation and process reviews. Advise on capital works and provide resident feedback to the Capital Works team. Ensure swift action on access enforcement, such as gas safety checks. Take responsibility for cases on an allocated patch and update resident data. Attend emergencies, coordinate support, and prioritize resident safety. Respond to Member and MP enquiries within timescales with high-quality correspondence. Prepare court files and maintain accurate case management records. Perform other duties as requested as part of the role. Person Specification Values & Behaviours Putting Communities First: Involve and include local people in decision-making. Respect: Listen to everyone and value personal experiences. Integrity: Act with openness, honesty, and responsibility. Working Together: Collaborate with others to provide effective services. Qualifications Grade A to C in English and Mathematics. Chartered Institute of Housing qualification at level 3 or equivalent experience in housing management. Skills, Experience, and Attitude Knowledge of Housing legislation and landlord obligations. Experience in housing and delivering services to social housing residents. Experience managing ASB matters or addressing ASB on an estate. Experience supporting residents to sustain their tenancy. Experience working with support services like social services and mental health. Excellent customer service skills and coordinated working approach. Experience working in a local authority and understanding its obligations. Experience working with local Councillors and MPs. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Planned Works Manager £45,390 to £50,986 Full-Time 37 hours per week Fixed Term Contract until 31st March 2026 This vacancy closes on the 11th of August 2025. Colchester Borough Homes is seeking a dynamic and experienced Planned Works Manager to join our forward-thinking Asset Management Team. This pivotal role will lead the planning and delivery of a wide range of capital improvement works including energy retrofit projects ensuring they are completed on time, within budget, and to the highest standards. As a key member of the team, you will oversee procurement activities, manage contracts, and drive the successful execution of our capital programmes. You will also lead, manage, and develop a talented team including Asset Managers, the Adaptations & DFG Manager, and Customer Liaison Officers, fostering a collaborative and high-performing environment. What they're looking for: HNC/HND or equivalent in Building or Construction-related discipline Strong communication, organisational, and ICT skills Proven post-qualification experience Demonstrated success in managing construction professionals Excellent report writing and project management capabilities In-depth knowledge of building pathology, repairs, and maintenance in a local authority or similar setting Experience in specification writing and building design Familiarity with Asset Management databases and service-level maintenance contracts Sound understanding of Health & Safety processes and construction legislation Financial management expertise Knowledge of rented and leasehold property maintenance, including Section 20 procedures Ability to inspire and achieve results through others A team player with initiative and a commitment to outstanding customer service Benefits: In return, they are offering a competitive salary, including excellent benefits, which include: Local Government Pension Scheme with a 20.8 % employer contribution Excellent training, development, and progression opportunities Generous annual leave entitlement 23 days annual leave (increasing to 26 days after 5 years service), plus bank and public holidays and two extra company holidays during the Christmas period The opportunity to buy up to another 5 days holiday, subject to conditions Access to an Employee Assistance Programme Employee Benefits Platform Provision of a smartphone and laptop Free parking (for when you re in the office) Discounted gym member corporate membership rate at Leisure World and the Northern Gateway 1 Volunteering Day per year Free Flu Jab Agile Working at our client means having some flexibility about when, where and how they work to best meet the needs of your role and service area Other employee benefits include payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use. Interviews will be held face-to-face date to be confirmed. Equality & Diversity Commitment Our client is an equal opportunities employer. As part of their continued commitment to Equality and Diversity, and their workforce accurately reflecting the community they represent, they welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. They are a Disability Confident Employer and a Mindful Employer. They also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant. How to Apply Step 1 Click the apply button to be taken to our client's Careers Page. Step 2 Read the advert, Job Accountability Statement, and Person Specification. Step 3 Click Apply online below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification. Step 4 Press submit .
Jul 29, 2025
Full time
Planned Works Manager £45,390 to £50,986 Full-Time 37 hours per week Fixed Term Contract until 31st March 2026 This vacancy closes on the 11th of August 2025. Colchester Borough Homes is seeking a dynamic and experienced Planned Works Manager to join our forward-thinking Asset Management Team. This pivotal role will lead the planning and delivery of a wide range of capital improvement works including energy retrofit projects ensuring they are completed on time, within budget, and to the highest standards. As a key member of the team, you will oversee procurement activities, manage contracts, and drive the successful execution of our capital programmes. You will also lead, manage, and develop a talented team including Asset Managers, the Adaptations & DFG Manager, and Customer Liaison Officers, fostering a collaborative and high-performing environment. What they're looking for: HNC/HND or equivalent in Building or Construction-related discipline Strong communication, organisational, and ICT skills Proven post-qualification experience Demonstrated success in managing construction professionals Excellent report writing and project management capabilities In-depth knowledge of building pathology, repairs, and maintenance in a local authority or similar setting Experience in specification writing and building design Familiarity with Asset Management databases and service-level maintenance contracts Sound understanding of Health & Safety processes and construction legislation Financial management expertise Knowledge of rented and leasehold property maintenance, including Section 20 procedures Ability to inspire and achieve results through others A team player with initiative and a commitment to outstanding customer service Benefits: In return, they are offering a competitive salary, including excellent benefits, which include: Local Government Pension Scheme with a 20.8 % employer contribution Excellent training, development, and progression opportunities Generous annual leave entitlement 23 days annual leave (increasing to 26 days after 5 years service), plus bank and public holidays and two extra company holidays during the Christmas period The opportunity to buy up to another 5 days holiday, subject to conditions Access to an Employee Assistance Programme Employee Benefits Platform Provision of a smartphone and laptop Free parking (for when you re in the office) Discounted gym member corporate membership rate at Leisure World and the Northern Gateway 1 Volunteering Day per year Free Flu Jab Agile Working at our client means having some flexibility about when, where and how they work to best meet the needs of your role and service area Other employee benefits include payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use. Interviews will be held face-to-face date to be confirmed. Equality & Diversity Commitment Our client is an equal opportunities employer. As part of their continued commitment to Equality and Diversity, and their workforce accurately reflecting the community they represent, they welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. They are a Disability Confident Employer and a Mindful Employer. They also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant. How to Apply Step 1 Click the apply button to be taken to our client's Careers Page. Step 2 Read the advert, Job Accountability Statement, and Person Specification. Step 3 Click Apply online below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification. Step 4 Press submit .
Surveyor/Project Manager - Property Services You will be responsible for Building Surveying/Project Management of complex works that fall between a normal day to day repair and a capital/planned maintenance programme including repairs diagnostics, specification writing, and related project management duties. With a particular focus on structural, damp and condensation, post fire repairs, communal repairs, roofing and multi-disciplined complex works related matters, you will provide expert advice, carrying out thorough investigations to accurately diagnose causes and remedies. You will provide proactive advice to Repairs and council colleagues with clear and helpful communications to provide co-ordinated, holistic and long term repairs solutions. You will proactively engage with customers, contractors, leaseholders, tenants and all related Council Officers such as Housing Management, Legal Services and Leasehold Services, in the delivery of the complex repair projects. We want to ensure that our buildings and assets are maintained and enhanced to high standards by highly competent professionals to keep our tenants and leaseholders safe and with good quality services that operate reliably and effectively. We need ambitious people who are ready to get involved in our latest programme of work. Role responsibilities: Oversee complex repairs and ad-hoq component renewal programmes. Scoping and delivery of a programme that includes multiple work streams . Complete and submit weekly progress reports To provide technical advice and assistance to other colleagues within the Council Providing diagnostic evaluation, validation of proposed works and project managing packaged works such as structural repairs and re-roofing programmes. The ability to manage a large number of programmes whilst keeping residents, leaseholders and colleagues informed of key milestones.
Jul 28, 2025
Seasonal
Surveyor/Project Manager - Property Services You will be responsible for Building Surveying/Project Management of complex works that fall between a normal day to day repair and a capital/planned maintenance programme including repairs diagnostics, specification writing, and related project management duties. With a particular focus on structural, damp and condensation, post fire repairs, communal repairs, roofing and multi-disciplined complex works related matters, you will provide expert advice, carrying out thorough investigations to accurately diagnose causes and remedies. You will provide proactive advice to Repairs and council colleagues with clear and helpful communications to provide co-ordinated, holistic and long term repairs solutions. You will proactively engage with customers, contractors, leaseholders, tenants and all related Council Officers such as Housing Management, Legal Services and Leasehold Services, in the delivery of the complex repair projects. We want to ensure that our buildings and assets are maintained and enhanced to high standards by highly competent professionals to keep our tenants and leaseholders safe and with good quality services that operate reliably and effectively. We need ambitious people who are ready to get involved in our latest programme of work. Role responsibilities: Oversee complex repairs and ad-hoq component renewal programmes. Scoping and delivery of a programme that includes multiple work streams . Complete and submit weekly progress reports To provide technical advice and assistance to other colleagues within the Council Providing diagnostic evaluation, validation of proposed works and project managing packaged works such as structural repairs and re-roofing programmes. The ability to manage a large number of programmes whilst keeping residents, leaseholders and colleagues informed of key milestones.
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Jul 24, 2025
Full time
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
Jul 24, 2025
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
Jul 24, 2025
Full time
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run . The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include: Resident Engagement & Issue Resolution : Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported. Community Building : Host community events and forums to encourage open communication and collaboration with residents. Performance Management : Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs. Service Charge Management : Set and manage service charge budgets, ensuring transparency and clear communication with residents. Compliance & Safety : Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases. Legal Knowledge : Understand and manage legal structures, leases, and management agreements, ensuring full compliance. Team Collaboration : Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the properties that you manage, and in office. The ideal candidate You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day . Essential: Strong Communication Skills : You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way. Organisational and Financial Management : You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified. Proactive Problem-Solving : You have a natural ability to identify issues and work with others to resolve them efficiently and effectively. Collaboration and Accountability : You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders. Detail-Oriented and Legal Understanding : You're able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations. Some experience or understanding of property management, especially within leasehold environments, is beneficial but not essential. Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification). Why it's rewarding You'll directly impact the satisfaction and well-being of residents. Every day offers new challenges that require problem-solving and people skills. You'll work closely with residents to create positive living environments. We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence . If not already qualified, there may be an expectation to study towards a professional qualification . NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work . Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff . We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation . We are a Stonewall Diversity Champion , a Disability Confident employer amongst other diversity commitments . Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Final round of interviews To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity . Salary £32,123 to £40,536 per annum for 35 hours per week Frequency Annual Job Reference nhg/TP/32009/1568 Contract Type Permanent Location Kings Cross & Hammersmith, United Kingdom
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Successful candidates must have a in date DBS in place. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 24, 2025
Contractor
We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives. Successful candidates must have a in date DBS in place. Key Responsibilities Deliver a comprehensive tenancy and leasehold management service. Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate. Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud. Support victims of ASB and work closely with other services to mitigate risk and maintain community safety. Attend residents' meetings and promote engagement to strengthen local communities. Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB. Manage void properties and ensure efficient re-letting. Respond promptly and professionally to member enquiries and complaints. Supervise Customer Service Officers where required. About You Proven experience managing ASB cases within a housing management environment is essential. A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB. Ability to engage and support residents while balancing enforcement duties. Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings. Strong IT skills and the ability to maintain accurate case records. Able to manage your own caseload, meet deadlines and performance targets. Experience in partnership working with police, social services, and legal teams. CIH qualification or equivalent is desirable. How to Apply If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW. If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ROLE PURPOSE: The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies. The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing. The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves doing the right thing at the right time to enable residents to be appropriately supported at the earliest opportunity. Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer. A. Job Description 1. People Management No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees. 2. Resident & Community Contribution To demonstrate an understanding of the Council's Customer Care Standards and ensure that these standards are understood by staff and met in order to deliver the Council's vision of 'putting our residents first'. 3. Operational Service Delivery Delivery of a risk-based approach to the management of tenancies which involves the initial and ongoing assessment of risk, a more tailored person-centred approach and the engagement of more specialist support providers where required. Delivering approaches to tenancy management which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service Full driving licence and use of a vehicle at all times. 3. EXPERIENCE ( describe) Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting. Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations. Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights. Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations. Proven ability to identify and effectively respond to the risk factors associated with tenancy failure. Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines. Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer
Jul 23, 2025
Contractor
ROLE PURPOSE: The Tenancy Management Team provides the 'end to end' tenancy management service from the point of a prospective tenant viewing a property and entering into a tenancy and encompasses all key tenancy events and the exercise of statutory rights during the life-time of the tenancy. Tenancy management delivers its core tenancy management functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes and successful tenancies. The Tenancy Management Team 'own' the responsibility for a range of tenancy types and the early assessment and identification of risk to ensure residents are more equipped to live independently and enable the efficient use of the council's limited supply of social housing. The model of tenancy management contributes to the strategic object of preventing homelessness and sustaining all forms of occupation arrangement. This involves doing the right thing at the right time to enable residents to be appropriately supported at the earliest opportunity. Tenancy Management Officers will have responsibility for the management of a 'patch' of tenancies across a range of tenancy types and will deliver the tenancy offer. A. Job Description 1. People Management No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees. 2. Resident & Community Contribution To demonstrate an understanding of the Council's Customer Care Standards and ensure that these standards are understood by staff and met in order to deliver the Council's vision of 'putting our residents first'. 3. Operational Service Delivery Delivery of a risk-based approach to the management of tenancies which involves the initial and ongoing assessment of risk, a more tailored person-centred approach and the engagement of more specialist support providers where required. Delivering approaches to tenancy management which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement. 1. QUALIFICATIONS Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or equivalent experience. A good standard of education with English & Maths GCSE grade A-C or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service Full driving licence and use of a vehicle at all times. 3. EXPERIENCE ( describe) Demonstrates experience of delivering successful tenancy management services across a range of tenancy types within a social housing setting. Demonstrate the ability to bring forward practical, creative and innovative solutions where individuals are unable to comply with tenancy obligations. Experience of assessing and managing risk and vulnerability in the context of delivering tenancy management services Experience of appropriately and accurately processing requests from tenants and leaseholders to exercise their statutory and contractual rights. Proven ability to respond effectively and proportionately to ensure compliance with tenancy and lease obligations. Proven ability to identify and effectively respond to the risk factors associated with tenancy failure. Substantial experience of successfully using a collaborative approach to problem solving involving a wide range of providers and disciplines. Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer Tenancy Management Officer
Overview: My Local Authority client is looking for an experienced and qualified Interim Right-to-Buy (RTB) Valuer to support a busy Property and Housing team. The successful candidate will be responsible for providing accurate and timely valuations of residential properties under the Right-to-Buy legislation, ensuring compliance with statutory requirements and internal procedures. Key Responsibilities: Conduct site inspections and desktop valuations of council housing stock for Right-to-Buy applications Liaise with Housing Officers, Legal Teams, and Leasehold Services to manage the RTB process Provide valuation advice and evidence in case of tenant disputes or appeals Maintain accurate records and ensure all documentation complies with audit and legal standards Meet required turnaround times to support statutory deadlines Requirements: MRICS or FRICS qualified (Preferred) Proven experience in residential valuations, specifically within a local authority or public sector environment Ability to manage a caseload and meet tight deadlines Excellent written and verbal communication skills Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Jul 22, 2025
Contractor
Overview: My Local Authority client is looking for an experienced and qualified Interim Right-to-Buy (RTB) Valuer to support a busy Property and Housing team. The successful candidate will be responsible for providing accurate and timely valuations of residential properties under the Right-to-Buy legislation, ensuring compliance with statutory requirements and internal procedures. Key Responsibilities: Conduct site inspections and desktop valuations of council housing stock for Right-to-Buy applications Liaise with Housing Officers, Legal Teams, and Leasehold Services to manage the RTB process Provide valuation advice and evidence in case of tenant disputes or appeals Maintain accurate records and ensure all documentation complies with audit and legal standards Meet required turnaround times to support statutory deadlines Requirements: MRICS or FRICS qualified (Preferred) Proven experience in residential valuations, specifically within a local authority or public sector environment Ability to manage a caseload and meet tight deadlines Excellent written and verbal communication skills Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Job Title: Property Manager Location: Hybrid (London-based patch) Contract Type: 12 months Pay Rate: 20.84 paye or 27.50 Umbrella Summary: BDS have a fantastic opportunity for Property Manager to oversee a diverse patch of homes, taking ownership of the customer experience and property standards. Wokring with one of London's leading social housing providers this role is central to managing resident relationships, coordinating contractors, ensuring building safety, and delivering effective property services. Key Responsibilities: Resident Experience & Communication Be the first point of contact for all property-related queries Build strong relationships with residents and managing agents Resolve complaints and maintain clear, empathetic communication Host resident forums and attend meetings where required Service Delivery & Safety Undertake regular estate inspections and ensure H&S compliance Act swiftly on fire risk assessments, safeguarding and ASB Work closely with repairs and planned maintenance teams Ensure high standards across homes, blocks and communal areas Service Charges & Financial Management Set, manage and explain service charge budgets to residents Ensure accuracy and transparency in cost allocation Liaise with leaseholders on queries and obligations under the lease Compliance & Leasehold Knowledge Understand lease terms and legal structures in your patch Monitor performance of managing agents, ensuring accountability Maintain accurate records and contribute to data reporting Collaboration & Teamwork Work closely with housing officers, building managers, and colleagues across operations Support the delivery of wider neighbourhood strategies and KPIs Take initiative in resolving issues and identifying service improvements Person Specification: Essential: Excellent customer service skills, preferably in housing Strong verbal and written communication Tenacious, resilient and able to problem-solve effectively Confident investigator and negotiator Strong IT and administrative skills Ability to manage workloads, meet deadlines, and maintain attention to detail Please apply now for immediate consideration or call Vickie to discuss further.
Jul 22, 2025
Full time
Job Title: Property Manager Location: Hybrid (London-based patch) Contract Type: 12 months Pay Rate: 20.84 paye or 27.50 Umbrella Summary: BDS have a fantastic opportunity for Property Manager to oversee a diverse patch of homes, taking ownership of the customer experience and property standards. Wokring with one of London's leading social housing providers this role is central to managing resident relationships, coordinating contractors, ensuring building safety, and delivering effective property services. Key Responsibilities: Resident Experience & Communication Be the first point of contact for all property-related queries Build strong relationships with residents and managing agents Resolve complaints and maintain clear, empathetic communication Host resident forums and attend meetings where required Service Delivery & Safety Undertake regular estate inspections and ensure H&S compliance Act swiftly on fire risk assessments, safeguarding and ASB Work closely with repairs and planned maintenance teams Ensure high standards across homes, blocks and communal areas Service Charges & Financial Management Set, manage and explain service charge budgets to residents Ensure accuracy and transparency in cost allocation Liaise with leaseholders on queries and obligations under the lease Compliance & Leasehold Knowledge Understand lease terms and legal structures in your patch Monitor performance of managing agents, ensuring accountability Maintain accurate records and contribute to data reporting Collaboration & Teamwork Work closely with housing officers, building managers, and colleagues across operations Support the delivery of wider neighbourhood strategies and KPIs Take initiative in resolving issues and identifying service improvements Person Specification: Essential: Excellent customer service skills, preferably in housing Strong verbal and written communication Tenacious, resilient and able to problem-solve effectively Confident investigator and negotiator Strong IT and administrative skills Ability to manage workloads, meet deadlines, and maintain attention to detail Please apply now for immediate consideration or call Vickie to discuss further.
Do you have experience working in homeownership specifically leaseholds, service charges, including Section 20 and dealing with arrears? This role is working as part of a dedicated and hardworking team at a housing association in Chatham, Kent - easily commutable from Gravesend, Sittingbourne, Maidstone, Dartford, and parts of Essex like Grays, Rainham, Dagenham, Upminster, etc. You'll be working in a small team, in partnership with the asset management team, providing annual accounts to leaseholders, dealing with solicitor leasehold enquiries and helping with the audit of service charge accounts. Duties also include Section 20 consultations, setting of service charge budgets for newbuilds, handling arrears and setting up payment agreements, etc. Salary for this full time, permanent role is £39,437 and benefits include generous holiday allowance of 28 days (PLUS bank holidays) and free on site parking. You should have a good accounting/financial understanding, plus knowledge of all relevant legislation, in particular Section 20, with experience in managing a portfolio of properties. If you have previous experience working in housing, home ownership, shared ownership, property leases, service charge accounting - then I want to hear from you! Apply today.
Jul 22, 2025
Full time
Do you have experience working in homeownership specifically leaseholds, service charges, including Section 20 and dealing with arrears? This role is working as part of a dedicated and hardworking team at a housing association in Chatham, Kent - easily commutable from Gravesend, Sittingbourne, Maidstone, Dartford, and parts of Essex like Grays, Rainham, Dagenham, Upminster, etc. You'll be working in a small team, in partnership with the asset management team, providing annual accounts to leaseholders, dealing with solicitor leasehold enquiries and helping with the audit of service charge accounts. Duties also include Section 20 consultations, setting of service charge budgets for newbuilds, handling arrears and setting up payment agreements, etc. Salary for this full time, permanent role is £39,437 and benefits include generous holiday allowance of 28 days (PLUS bank holidays) and free on site parking. You should have a good accounting/financial understanding, plus knowledge of all relevant legislation, in particular Section 20, with experience in managing a portfolio of properties. If you have previous experience working in housing, home ownership, shared ownership, property leases, service charge accounting - then I want to hear from you! Apply today.
Repairs Surveyor Location: Civic Offices, Euclid Street, SN1 2JH Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 34.91 per hour Job Ref: OR10024 Responsibilities Assist in managing day-to-day repairs in both domestic and commercial buildings, ensuring high quality, excellent value for money, and high customer satisfaction. Manage the safety inspection program for both domestic and commercial properties, ensuring compliance with regulations and service standards. Conduct property surveys to diagnose gas service faults and identify the most effective solutions. Support neighborhood housing officers in addressing complex technical matters. Raise and manage day-to-day and follow-up works orders accurately and timely. Assist in providing evidence for court applications in no-access cases for repairs and inspections. Collaborate with contractors to ensure clear communication and possession of necessary health and safety information. Provide risk assessments on health and safety hazards before work commences. Ensure all repairs comply with health and safety regulations, including Construction, Design and Management and Control of Asbestos at Work regulations. Monitor gas service repair works, ensuring health and safety precautions are taken and issues resolved appropriately. Maintain policies and procedures regarding regulations, contracts, compliance checks, and safety inspections. Liaise with the capital repairs and maintenance team for planned works referrals. Assist in resolving complaints or legal claims of disrepair. Identify costs to be recharged to tenants or leaseholders, providing necessary evidence. Survey and specify works related to insurance damage and comply with procedures. Conduct surveys for disrepair claims, produce condition reports, and manage delivery of related works, acting as an expert witness in court. Assist in managing expenditure within approved budgets and preparing estimates for repairs. Respond to queries or correspondence regarding service delivery complaints and inquiries. Provide evidence to relevant authorities and attend court as a witness on behalf of the Council. Ensure computer records are updated for business planning and service efficiency. Provide cover for other inspectors, surveyors, or managers as required. Participate in continuous professional development and promote equality and diversity best practices. Person Specification Substantial knowledge and experience in building surveying and inspection, including contract administration. Knowledge of construction methods and building fault diagnosis with appropriate remedial measures. Understanding of the legal framework relating to disrepair. Ability to work effectively with non-technical staff, tenants, leaseholders, and building users, delivering a customer-focused service. Experience using computer applications, including Microsoft Word and Excel. Knowledge of construction health and safety legislation, including Construction Design and Management regulations. Understanding of planning and building regulations, as well as other relevant legislation and good practice. Higher National Certificate or equivalent qualification. Current driving license. Ability to diagnose repairs, recommend solutions, and approve expenditure on day-to-day repairs. Creativity in identifying and introducing service improvements and flexibility in service delivery. Strong communication skills for maintaining relationships with tenants, leaseholders, and other stakeholders. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Jul 17, 2025
Contractor
Repairs Surveyor Location: Civic Offices, Euclid Street, SN1 2JH Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 34.91 per hour Job Ref: OR10024 Responsibilities Assist in managing day-to-day repairs in both domestic and commercial buildings, ensuring high quality, excellent value for money, and high customer satisfaction. Manage the safety inspection program for both domestic and commercial properties, ensuring compliance with regulations and service standards. Conduct property surveys to diagnose gas service faults and identify the most effective solutions. Support neighborhood housing officers in addressing complex technical matters. Raise and manage day-to-day and follow-up works orders accurately and timely. Assist in providing evidence for court applications in no-access cases for repairs and inspections. Collaborate with contractors to ensure clear communication and possession of necessary health and safety information. Provide risk assessments on health and safety hazards before work commences. Ensure all repairs comply with health and safety regulations, including Construction, Design and Management and Control of Asbestos at Work regulations. Monitor gas service repair works, ensuring health and safety precautions are taken and issues resolved appropriately. Maintain policies and procedures regarding regulations, contracts, compliance checks, and safety inspections. Liaise with the capital repairs and maintenance team for planned works referrals. Assist in resolving complaints or legal claims of disrepair. Identify costs to be recharged to tenants or leaseholders, providing necessary evidence. Survey and specify works related to insurance damage and comply with procedures. Conduct surveys for disrepair claims, produce condition reports, and manage delivery of related works, acting as an expert witness in court. Assist in managing expenditure within approved budgets and preparing estimates for repairs. Respond to queries or correspondence regarding service delivery complaints and inquiries. Provide evidence to relevant authorities and attend court as a witness on behalf of the Council. Ensure computer records are updated for business planning and service efficiency. Provide cover for other inspectors, surveyors, or managers as required. Participate in continuous professional development and promote equality and diversity best practices. Person Specification Substantial knowledge and experience in building surveying and inspection, including contract administration. Knowledge of construction methods and building fault diagnosis with appropriate remedial measures. Understanding of the legal framework relating to disrepair. Ability to work effectively with non-technical staff, tenants, leaseholders, and building users, delivering a customer-focused service. Experience using computer applications, including Microsoft Word and Excel. Knowledge of construction health and safety legislation, including Construction Design and Management regulations. Understanding of planning and building regulations, as well as other relevant legislation and good practice. Higher National Certificate or equivalent qualification. Current driving license. Ability to diagnose repairs, recommend solutions, and approve expenditure on day-to-day repairs. Creativity in identifying and introducing service improvements and flexibility in service delivery. Strong communication skills for maintaining relationships with tenants, leaseholders, and other stakeholders. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Working for a well-established property law firm, you will join a friendly and highly regarded team committed to delivering outstanding service to clients. This is a varied and hands-on role that will see you managing litigation processes and supporting colleagues to ensure all deadlines are met and cases progress smoothly. You will take responsibility for maintaining accurate records, preparing legal documents, and keeping clients informed at each stage. The business is proud of its reputation for quality, compliance, and client care, and is looking for someone with excellent attention to detail and a proactive approach to join their busy team. This is a full-time, office-based position offering 30,000 per annum and a clear pathway to develop your legal career within the property sector, ideally suited to a law graduate with some experience in housing or property law. Key Responsibilities: Maintain critical date calendars and ensure all litigation deadlines are met Prepare and manage case documentation, including pre-action correspondence, witness statements, and statements of case Progress debt recovery cases through County Court and Tribunal processes Register judgments and maintain accurate records at every milestone Provide clear updates to clients and internal teams as cases progress Support compliance with legal and regulatory standards Attend team meetings prepared with up-to-date case summaries Maintain files and records to agreed quality standards Experience Required: A relevant legal degree or evidence of legal study/training is preferred Previous experience in a legal support, litigation, or credit control role Knowledge of County Court procedures and leasehold legislation is an advantage Experience in the property or real estate sector Strong organisational skills and excellent attention to detail Confident working with legal documentation and managing deadlines Good communication skills and a professional, approachable manner Proficiency in Microsoft Office (Word, Excel, Outlook)
Jul 17, 2025
Full time
Working for a well-established property law firm, you will join a friendly and highly regarded team committed to delivering outstanding service to clients. This is a varied and hands-on role that will see you managing litigation processes and supporting colleagues to ensure all deadlines are met and cases progress smoothly. You will take responsibility for maintaining accurate records, preparing legal documents, and keeping clients informed at each stage. The business is proud of its reputation for quality, compliance, and client care, and is looking for someone with excellent attention to detail and a proactive approach to join their busy team. This is a full-time, office-based position offering 30,000 per annum and a clear pathway to develop your legal career within the property sector, ideally suited to a law graduate with some experience in housing or property law. Key Responsibilities: Maintain critical date calendars and ensure all litigation deadlines are met Prepare and manage case documentation, including pre-action correspondence, witness statements, and statements of case Progress debt recovery cases through County Court and Tribunal processes Register judgments and maintain accurate records at every milestone Provide clear updates to clients and internal teams as cases progress Support compliance with legal and regulatory standards Attend team meetings prepared with up-to-date case summaries Maintain files and records to agreed quality standards Experience Required: A relevant legal degree or evidence of legal study/training is preferred Previous experience in a legal support, litigation, or credit control role Knowledge of County Court procedures and leasehold legislation is an advantage Experience in the property or real estate sector Strong organisational skills and excellent attention to detail Confident working with legal documentation and managing deadlines Good communication skills and a professional, approachable manner Proficiency in Microsoft Office (Word, Excel, Outlook)
Leasehold Officer County Durham WFH 4 days a week Ongoing temporary Sellick partnership are currently assisting in the recruitment of a Leasehold Officer to join a large and reputable housing association based in County Durham. The Leasehold Officer will be responsible for all duties relating to land sale enquiries, right to Buy/Right to Acquire plans and lease negotiations. Leasehold Officer duties: Land sale enquiries Right to Buy/Right to Acquire plans, cost floors, enquiries, arrange for valuations Lease negotiations Leasehold Coordination Boundary disputes and enquiries General customer enquiries Update system must have experience with Microsoft package Raise invoices and payments Assist with legal packs for property sales Service charge enquiries Requirements of the Leasehold Officer: Experience working in a similar leasehold/Right to buy roles Able to travel to the County Durham office once a week If you are interested in the above please contact Nyari Breslin at Sellick partnership Derby or click 'apply now'. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 17, 2025
Contractor
Leasehold Officer County Durham WFH 4 days a week Ongoing temporary Sellick partnership are currently assisting in the recruitment of a Leasehold Officer to join a large and reputable housing association based in County Durham. The Leasehold Officer will be responsible for all duties relating to land sale enquiries, right to Buy/Right to Acquire plans and lease negotiations. Leasehold Officer duties: Land sale enquiries Right to Buy/Right to Acquire plans, cost floors, enquiries, arrange for valuations Lease negotiations Leasehold Coordination Boundary disputes and enquiries General customer enquiries Update system must have experience with Microsoft package Raise invoices and payments Assist with legal packs for property sales Service charge enquiries Requirements of the Leasehold Officer: Experience working in a similar leasehold/Right to buy roles Able to travel to the County Durham office once a week If you are interested in the above please contact Nyari Breslin at Sellick partnership Derby or click 'apply now'. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
