Business Continuity Manager

Job Details Location: Hybrid - 3 days a week at VHQ, Crawley Hours:37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 10th August 2025 ️ At Virgin Atlantic, we're more than just an airline-we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way. In a nutshell Resilience is the cornerstone of our ability to prepare for, withstand, and recover from disruption. As Business Continuity Manager, you'll lead the development and management of our Business Continuity Management System (BCMS)-ensuring compliance with internal and external standards, including ISO 22301. You will be responsible for designing, maintaining, and exercising contingency plans that protect our people, operations, and customer experience. From scenario-based playbooks to live response coordination, you'll play a critical role in ensuring Virgin Atlantic remains responsive, agile, and prepared for the unexpected. Day to day •Lead and continuously enhance the Business Continuity Management System, ensuring alignment with ISO 22301 and regulatory standards. •Oversee the annual business continuity lifecycle-plan updates, testing, training, and reporting. •Collaborate with the Enterprise Risk Manager to identify and monitor resilience threats through horizon scanning. •Ensure all key business areas maintain current Resilience Health Checks (Business Impact Analyses) and continuity plans across people, suppliers, technology, and facilities. •Partner with the Technology Disaster Recovery & BC Manager to ensure alignment and thorough testing of recovery solutions. •Create, brief, and test playbooks for key business disruption scenarios. •Work in tandem with the Crisis and Emergency Response Manager to ensure an integrated and seamless response strategy. •Facilitate simulations and tabletop exercises at varying levels of business complexity. •Act as On-Call Duty Commander, leading incident and crisis coordination as required. •Conduct post-incident reviews, identifying root causes, improvements, and ensuring corrective actions are implemented and embedded. About you We're looking for a resilient, forward-thinking professional with proven experience in business continuity and a passion for driving operational stability in a complex, high-stakes environment. Experience & Qualifications: Experience in a dedicated Business Continuity role / Leading a Business Continuity Programme. Strong knowledge of ISO 22301 and industry best practices CBCI (Certificate of the Business Continuity Institute) qualification Skills & Attributes: •Expertise in Business Continuity Planning and Operational Resilience •Working understanding of IT Disaster Recovery, Information Security, and risk governance •Strategic thinking combined with practical incident response capabilities •Strong analytical, problem-solving, and stress management skills •Excellent stakeholder engagement, communication, and presentation abilities •Ability to lead cross-functional teams under pressure •Project management acumen to support planning, testing, and reporting activities Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here Be yourself Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we've got your individual considerations covered.