Operation Specialist - Mandarin Speaking

Responsibilities:

• Design and develop a management system centered on service perception to enhance operational compliance /efficiency.
• Align the requirements of headquarters (HQ) with regional offices, taking the lead in driving the implementation of relevant policies across representative offices and project teams.
• Advocate for continuous optimization of business management processes, system logic, and performance metrics at HQ based on a deep understanding of business requirements.
• Identify and communicate risks through internal systems and data analysis, ensuring thorough review and driving timely follow-up actions to mitigate these risks.
• Collaborate effectively with relevant departments and teams to ensure the successful completion of assigned tasks and projects

Skills and Qualifications:

Required:

• Ability to quickly learn and adapt to new environments;
• Good skills in communicating with senior stakeholders;
• Demonstrate strong compressive resistance when facing challenging tasks and deadlines
• Fluent in Chinese and English

Preferred:

• 2 years of experience working in Project Management ;
• Proficient in MS Office suite: Outlook, MS Word with strong experience/skill in Excel & PowerPoint;
• knowledge or background in Lean Quality Operations, including methodologies like Six Sigma and FMEA (Failure Modes and Effects Analysis