Customer Service Officer- Income Collection

Job Description:

One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team. This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.

Key Responsibilities:

• Handle inbound and outbound calls related to credit control and payment collection.

• Respond promptly to customer queries regarding outstanding balances or account issues.

• Assist in the administration of direct debit setups, payment arrangements, and debt resolution.

• Liaise with internal finance teams and external partners where necessary.

• Accurately log and process data in accordance with council policies and GDPR.

Requirements:

• Previous experience in customer service, preferably within income collection or credit control.

• Familiarity with local government or public sector working environments is desirable.

• Confident communicator with strong problem-solving and negotiation skills.

• Proficient with MS Office and CRM systems.

• Ability to work effectively both independently and as part of a wider team.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.