Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 30, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Ready to drive payroll accuracy and compliance? As a Payroll Compliance Analyst - up to 8-month FTC, you'll be the go-to person for all things payroll compliance. You'll dive into data, spot trends, evaluate risks, and help shape smarter processes. You'll also work closely with teams across Payroll, Pensions, Finance, Rewards, Benefits, and Continuous Improvement to ensure alignment and support across all compliance activities. You'll keep the Payroll Risk Register up to date, review existing processes to identify improvements, and liaise with HMRC and other authorities to ensure we remain fully compliant, especially with National Minimum Wage legislation. You'll also monitor short-term business visitors, respond to payroll-related queries via ServiceNow, and support audits with clear, well-organised documentation. We're looking for someone with solid payroll experience and a strong understanding of payroll legislation and compliance procedures, be confident using Excel, and have a keen eye for detail. You should also be comfortable translating complex technical issues into clear, actionable advice. Communication is key, and a customer-approach is a must. If you're proactive, analytical, and ready to make a real impact in a fast-paced environment, we'd love to hear from you. This role closes on 11 th August 2025; however, we may close the advert sooner if we get inundated with high-quality applications. Apply now - you'll be pleased that you did.
Jul 30, 2025
Full time
Ready to drive payroll accuracy and compliance? As a Payroll Compliance Analyst - up to 8-month FTC, you'll be the go-to person for all things payroll compliance. You'll dive into data, spot trends, evaluate risks, and help shape smarter processes. You'll also work closely with teams across Payroll, Pensions, Finance, Rewards, Benefits, and Continuous Improvement to ensure alignment and support across all compliance activities. You'll keep the Payroll Risk Register up to date, review existing processes to identify improvements, and liaise with HMRC and other authorities to ensure we remain fully compliant, especially with National Minimum Wage legislation. You'll also monitor short-term business visitors, respond to payroll-related queries via ServiceNow, and support audits with clear, well-organised documentation. We're looking for someone with solid payroll experience and a strong understanding of payroll legislation and compliance procedures, be confident using Excel, and have a keen eye for detail. You should also be comfortable translating complex technical issues into clear, actionable advice. Communication is key, and a customer-approach is a must. If you're proactive, analytical, and ready to make a real impact in a fast-paced environment, we'd love to hear from you. This role closes on 11 th August 2025; however, we may close the advert sooner if we get inundated with high-quality applications. Apply now - you'll be pleased that you did.
Ready to drive payroll accuracy and compliance? As a Payroll Compliance Analyst - up to 8-month FTC, you'll be the go-to person for all things payroll compliance. You'll dive into data, spot trends, evaluate risks, and help shape smarter processes. You'll also work closely with teams across Payroll, Pensions, Finance, Rewards, Benefits, and Continuous Improvement to ensure alignment and support across all compliance activities. You'll keep the Payroll Risk Register up to date, review existing processes to identify improvements, and liaise with HMRC and other authorities to ensure we remain fully compliant, especially with National Minimum Wage legislation. You'll also monitor short-term business visitors, respond to payroll-related queries via ServiceNow, and support audits with clear, well-organised documentation. We're looking for someone with solid payroll experience and a strong understanding of payroll legislation and compliance procedures, be confident using Excel, and have a keen eye for detail. You should also be comfortable translating complex technical issues into clear, actionable advice. Communication is key, and a customer-approach is a must. If you're proactive, analytical, and ready to make a real impact in a fast-paced environment, we'd love to hear from you. This role closes on 11 th August 2025; however, we may close the advert sooner if we get inundated with high-quality applications. Apply now - you'll be pleased that you did.
Jul 30, 2025
Full time
Ready to drive payroll accuracy and compliance? As a Payroll Compliance Analyst - up to 8-month FTC, you'll be the go-to person for all things payroll compliance. You'll dive into data, spot trends, evaluate risks, and help shape smarter processes. You'll also work closely with teams across Payroll, Pensions, Finance, Rewards, Benefits, and Continuous Improvement to ensure alignment and support across all compliance activities. You'll keep the Payroll Risk Register up to date, review existing processes to identify improvements, and liaise with HMRC and other authorities to ensure we remain fully compliant, especially with National Minimum Wage legislation. You'll also monitor short-term business visitors, respond to payroll-related queries via ServiceNow, and support audits with clear, well-organised documentation. We're looking for someone with solid payroll experience and a strong understanding of payroll legislation and compliance procedures, be confident using Excel, and have a keen eye for detail. You should also be comfortable translating complex technical issues into clear, actionable advice. Communication is key, and a customer-approach is a must. If you're proactive, analytical, and ready to make a real impact in a fast-paced environment, we'd love to hear from you. This role closes on 11 th August 2025; however, we may close the advert sooner if we get inundated with high-quality applications. Apply now - you'll be pleased that you did.
Sr. HRSS Benefits & Compensation Specialist Sr. HRSS Benefits & Compensation Specialist United Kingdom - Uxbridge Human Resources Regular The HRSS Total Rewards Analyst is responsible for supporting the day-to-day operational activities related to employee benefits and some compensation programs across EMEA. This position may support the execution of compensation processes such as retention bonuses, off-cycle promotions, and salary adjustments. This role involves analyzing data, and providing recommendations to ensure the organization's compensation and benefits program remains compliant and aligned with business objectives. This role supports the administration of employee benefits, compensation, and retirement/pension. These programs include medical, dental, vision, pension, and deferred comp plans and employee incentives. This position will work closely with the HR COE's and Payroll teams to ensure seamless administration and communication of benefits and compensation programs for employees. The analyst is a subject matter expert in the day-to-day operations of total rewards programs, vendor administration , plan analysis, benchmarking , and reporting. They also play a crucial role in compliance and regulatory adherence, ensuring plan documents remain up to date and align with current and future legal requirements. This position is responsible for managing and analyzing data trends to optimize benefits offerings and provide support to Total Rewards programs and other HR initiatives, as required . Essential Duties & Job Functions: Benefits and Compensation Administration: Supports the development, administration and execution of benefit programs including health, welfare, retirement, pension, and wellbeing offerings across the EMEA region Implements and manages the day-to-day operations of benefits programs, including health insurance, financial wellbeing plans, plan enrollments and contributions Supports benefits audits and ensures compliance with regional and specific country regulations Ensures the accuracy and compliance of all benefits-related filings Assist with the organization's retirement plan including audits, ongoing compliance, non-discrimination testing, and plan review Leads process of monthly benefits accruals/invoices & variance and other related reporting Investigates escalated benefit issues, conducts root cause analyses, recommends, and implements solutions Provides training, education, and engaging and clear communications to employees (e.g. financial wellbeing education sessions, virtual health fairs, and event coordination as required) Assist employees regarding benefits claim issues and plan changes Manage benefit content across online portals, plan sponsor websites, third-party administrator(s) enrollment webpage, and reviews regularly for accuracy Maintain benefits plans and literature in HRIS, ServiceNow Portal, external total rewards portal, employee benefits portal and company intranet sites. Oversee annual enrollment processes, including communications, vendor coordination, and employee education Respond to Tier 2 escalated benefits inquiries from managers and employees on plan provisions, benefits enrollments, life status changes and other general inquiries Assist in preparing standard or ad hoc benefits and compensation reports Other accountabilities, as assigned Data Analysis and Reporting: Gathers, analyzes, and interprets data related to compensation and benefits data to identify trends and make recommendations Develops and maintains reports and presentations for leadership Collaborate with COEs on monitoring and reporting out on the effectiveness of compensation and benefits programs for enhancement opportunities Compliance and Policy Development: Ensure compliance local and country specific legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions Ensure compensation and benefits programs comply with local regulations and align with the agreements of each country's works councils. Partner with COEs to develop and update compensation and benefits policies and procedures Stay informed about industry trends and best practices, recommending enhancements accordingly Knowledge, Experience, and Skills: Experience administering compensation & benefits programs Experience within a controlled group structure Working knowledge of general employment laws, regulations, and individual countries compliance requirements Extensive knowledge of employee benefits and applicable laws Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and discretion in handling confidential information Thorough knowledge of employment-related laws and regulations related to employee benefits Proficient with Microsoft Office Suite or related software Proficiency with or the ability to quickly learn the organizations HCM systems, CRMs and talent management systems Strong interpersonal, verbal, and written communication skills; Ability to operate effectively and proactively with a customer focus and employee experience mindset. Strong organizational skills and attention to detail and the ability to manage multiple priorities. Ability to interpret guidelines, policies, and complex state or federal regulations to provide guidance to all levels. Ability to gather and analyze data to identify critical issues and make independent decisions; perform duties with accuracy and attention to detail; Able to handle sensitive and confidential information appropriately. Strong presentation skills; with experience developing and delivering training modules or programs. Experience collaborating with cross-functional teams, including HRBPs, Total Rewards, Payroll, and Legal Basic Qualifications: High School and consolidated xperience OR associate degree and consolidated experience OR Bachelor's Degree and consolidated experience OR Masters' Degree and consolidated experience Extensive HR or HR Shared Services experience Strong verbal, written interpersonal, and telephone communication skills are required. Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. Experience with case management tools (especially ServiceNow). Knowledge and experience of HR policies in EMEA is a must. Preferred Qualifications: Customer Service experience is preferred. Job Environment Office-based role requiring a minimum of three days per week on-site attendance Share: Job Requisition ID R Full Time/Part Time Full-Time Job Level Associate Click below to return to the Gilead Careers site Click below to see a list of upcoming events Click below to return to the Kite, a Gilead company Careers site
Jul 29, 2025
Full time
Sr. HRSS Benefits & Compensation Specialist Sr. HRSS Benefits & Compensation Specialist United Kingdom - Uxbridge Human Resources Regular The HRSS Total Rewards Analyst is responsible for supporting the day-to-day operational activities related to employee benefits and some compensation programs across EMEA. This position may support the execution of compensation processes such as retention bonuses, off-cycle promotions, and salary adjustments. This role involves analyzing data, and providing recommendations to ensure the organization's compensation and benefits program remains compliant and aligned with business objectives. This role supports the administration of employee benefits, compensation, and retirement/pension. These programs include medical, dental, vision, pension, and deferred comp plans and employee incentives. This position will work closely with the HR COE's and Payroll teams to ensure seamless administration and communication of benefits and compensation programs for employees. The analyst is a subject matter expert in the day-to-day operations of total rewards programs, vendor administration , plan analysis, benchmarking , and reporting. They also play a crucial role in compliance and regulatory adherence, ensuring plan documents remain up to date and align with current and future legal requirements. This position is responsible for managing and analyzing data trends to optimize benefits offerings and provide support to Total Rewards programs and other HR initiatives, as required . Essential Duties & Job Functions: Benefits and Compensation Administration: Supports the development, administration and execution of benefit programs including health, welfare, retirement, pension, and wellbeing offerings across the EMEA region Implements and manages the day-to-day operations of benefits programs, including health insurance, financial wellbeing plans, plan enrollments and contributions Supports benefits audits and ensures compliance with regional and specific country regulations Ensures the accuracy and compliance of all benefits-related filings Assist with the organization's retirement plan including audits, ongoing compliance, non-discrimination testing, and plan review Leads process of monthly benefits accruals/invoices & variance and other related reporting Investigates escalated benefit issues, conducts root cause analyses, recommends, and implements solutions Provides training, education, and engaging and clear communications to employees (e.g. financial wellbeing education sessions, virtual health fairs, and event coordination as required) Assist employees regarding benefits claim issues and plan changes Manage benefit content across online portals, plan sponsor websites, third-party administrator(s) enrollment webpage, and reviews regularly for accuracy Maintain benefits plans and literature in HRIS, ServiceNow Portal, external total rewards portal, employee benefits portal and company intranet sites. Oversee annual enrollment processes, including communications, vendor coordination, and employee education Respond to Tier 2 escalated benefits inquiries from managers and employees on plan provisions, benefits enrollments, life status changes and other general inquiries Assist in preparing standard or ad hoc benefits and compensation reports Other accountabilities, as assigned Data Analysis and Reporting: Gathers, analyzes, and interprets data related to compensation and benefits data to identify trends and make recommendations Develops and maintains reports and presentations for leadership Collaborate with COEs on monitoring and reporting out on the effectiveness of compensation and benefits programs for enhancement opportunities Compliance and Policy Development: Ensure compliance local and country specific legal requirements by studying existing and new legislation, obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions Ensure compensation and benefits programs comply with local regulations and align with the agreements of each country's works councils. Partner with COEs to develop and update compensation and benefits policies and procedures Stay informed about industry trends and best practices, recommending enhancements accordingly Knowledge, Experience, and Skills: Experience administering compensation & benefits programs Experience within a controlled group structure Working knowledge of general employment laws, regulations, and individual countries compliance requirements Extensive knowledge of employee benefits and applicable laws Excellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and discretion in handling confidential information Thorough knowledge of employment-related laws and regulations related to employee benefits Proficient with Microsoft Office Suite or related software Proficiency with or the ability to quickly learn the organizations HCM systems, CRMs and talent management systems Strong interpersonal, verbal, and written communication skills; Ability to operate effectively and proactively with a customer focus and employee experience mindset. Strong organizational skills and attention to detail and the ability to manage multiple priorities. Ability to interpret guidelines, policies, and complex state or federal regulations to provide guidance to all levels. Ability to gather and analyze data to identify critical issues and make independent decisions; perform duties with accuracy and attention to detail; Able to handle sensitive and confidential information appropriately. Strong presentation skills; with experience developing and delivering training modules or programs. Experience collaborating with cross-functional teams, including HRBPs, Total Rewards, Payroll, and Legal Basic Qualifications: High School and consolidated xperience OR associate degree and consolidated experience OR Bachelor's Degree and consolidated experience OR Masters' Degree and consolidated experience Extensive HR or HR Shared Services experience Strong verbal, written interpersonal, and telephone communication skills are required. Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills. Experience with case management tools (especially ServiceNow). Knowledge and experience of HR policies in EMEA is a must. Preferred Qualifications: Customer Service experience is preferred. Job Environment Office-based role requiring a minimum of three days per week on-site attendance Share: Job Requisition ID R Full Time/Part Time Full-Time Job Level Associate Click below to return to the Gilead Careers site Click below to see a list of upcoming events Click below to return to the Kite, a Gilead company Careers site
ISG is a dynamic global construction services company. We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals. In short, we deliver the places that enable people and businesses to thrive. Key accountabilities At ISG we value everyone's opinion in every matter. Our inclusive culture is hugely important to ISG, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on exciting new products. Team Player Ensure culture of knowledge sharing within the team by sharing insights into the work you have delivered, creating high quality knowledge articles, and sharing learnings in team environments. Support individuals with their learning journeys, identifying opportunities for people to learn and grow. Collaborate closely with other technical teams including Service Delivery and our Portfolio teams to proactively share knowledge of technical solutions. Create and nurture business relationships with third party partners, Product Owners, and other areas of the business, understanding the impact of technical solutions and desired outcomes. Daily Role Requirements This is a hands-on role for a Senior AppOps engineer who wants to be part of a new product driven organisation and influence the development, build and ongoing upkeep of ISG's Finance Systems including ERP, Jet Reports, Digital CVR and various integrations with other systems. In this role, you will be a key part of the team ensuring the seamless operation and optimization of our EVision Application, collaborating closely with a talented team of AppOps & DevOps engineers who collectively own the support and enhancement of all core business applications and their supporting platforms. Deputise for the Lead AppOps Engineer (Team Lead) as required to cover absences. Collaborate with Portfolio Strategists, Owners, Architects and Cloud Infrastructure Engineers to deliver industry leading application performance. Work to a high degree of accuracy with good attention to detail, resulting in consistent technical configuration and documentation. Promptly and efficiently resolve issues and problems and ensure they do not reoccur. Develop and maintain robust monitoring solutions tailored specifically to our EVision application, ensuring early detection of issues and anomalies. Contribute to or lead incident response efforts during critical incidents, coordinating with cross-functional teams to restore normal operations swiftly. Champion security best practices within the supported applications, implementing measures to safeguard sensitive data and ensure compliance with regulations. Conduct and create regular audits and assessments to identify and address potential security vulnerabilities. Along with the team, assume ownership of the ERP application and related Finance Systems, serving as a point of contact for all support-related activities. Contribute to or lead efforts to diagnose and resolve application-related issues, collaborating closely with DevOps squads to implement effective solutions as well as maintain healthy relationships with our third-party partners. Manage regular updates as per the vendors schedule, reviewing release notes and assessing impact. Analyse existing business processes, identify areas for improvement, and propose innovative solutions to streamline operations. Work in an agile environment, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives. Break down projects into user stories and tasks, estimating effort and providing regular updates on progress. Share insights and best practices with other AppOps team members. Collaborate with cross-functional teams, including cloud engineers, project managers, and business analysts, to deliver projects on time and within budget. Embrace and promote an agile mindset, fostering collaboration, adaptability, and continuous improvement within the team Skills & experience Personal Skills At ISG, we are people first, we encourage and nurture personal and professional collaborations wherever we can, to be successful in the role, we will be looking for: The ability to convey yourself with skilled verbal and communication in a professional manner. Be comfortable and enthusiastic in new and uncharted waters. We are building something new at ISG for our IT teams where sometimes we may need to pivot and change quickly. Our teams will need to learn modern technologies and patterns quickly both from training courses and from team members. A real desire to teach others and share knowledge. We are looking for team players. We want you to coach other team members on your skills, practices, design principles, and implementation patterns. Ability to see the long term. We do not want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals and manage your time appropriately. Lofty standards. We are looking for people who expect personal performance and team performance to be nothing short of the best. Clarity of thought. ISG's product model is built upon agile ways of working, and we value people who are economical with their time and clear with their thoughts and opinions. Can place yourself in the position of the customer/client, understand their concerns and issues and work collaboratively to a resolution. Comfortable working within a geographically distributed team Required Skills: Strong analytical and problem-solving skills to understand business requirements and translate them into technical solutions. Working experience in similar AppOps roles, with a focus on application support, preferably within ERP applications (Business Central) or similar domains. Proficiency in troubleshooting and resolving application-related issues, with a deep understanding of application architectures and frameworks. Scripting and automation skills is advantageous, with experience in developing tools and scripts to streamline support processes. Excellent problem-solving skills and attention to detail, coupled with the ability to thrive in a fast-paced environment. Familiarity with other enterprise software systems, such as SmartSource, HR (Workday), Familiarity with integration technologies, APIs, and web services for seamless data exchange between systems. Strong communication and collaboration skills to work effectively with stakeholders at all levels and departments, and ability to explain technical concepts to non-technical audiences. Ability to adapt to a fast-paced, dynamic environment and quickly learn innovative technologies and business processes. Experience working in an agile environment, following agile methodologies such as Scrum or Kanban. Preferred Experience: Proven experience as an AppOps Engineer or in a similar role, demonstrating the ability to support, improve and implement complex business applications. Experience with agile project management tools such as ServiceNow is a plus. Familiarity with DevOps practices and tools for continuous integration and deployment. Experience with cloud technologies, preferably Azure, for scalable and flexible system architecture. Qualifications What's in it for you? Ongoing career development and accredited learning Annual recognition and values awards Global employee assistance program Life assurance Private healthcare including private GP service and mental health pathways As part of our wellbeing offering, ISG offers a monthly wellbeing allowance Cycle to work scheme Electric vehicle salary sacrifice scheme Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay) Discounts such as cinema to ensure you're still loving ISG even when you leave the office Most Friday's are a 4 pm finish providing work is completed for the week Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited If you'd like to speak to the Talent Acquisition team, please contact below for more details. We are ISG. As a global construction specialist, we make places where people and businesses thrive. Our vision comes to life through partnership. We build relationships on trust, collaboration and open communication, because it's the only way to create places as smart and resilient as the people who use them. We're proud of our unparalleled track record and reputation for delivery we've built over 30 years. We're even prouder to work with some of the world's most successful and enduring businesses, cities and institutions. We've come this far because we embrace change. Delivering the places of tomorrow requires the ability to think big and collaborate effectively - it requires what we call, Delivery Dynamic. Delivery Dynamic is the secret behind our great relationships, and the driving force behind our transformational results. It's who we are. It's what we do.
Jul 29, 2025
Full time
ISG is a dynamic global construction services company. We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals. In short, we deliver the places that enable people and businesses to thrive. Key accountabilities At ISG we value everyone's opinion in every matter. Our inclusive culture is hugely important to ISG, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on exciting new products. Team Player Ensure culture of knowledge sharing within the team by sharing insights into the work you have delivered, creating high quality knowledge articles, and sharing learnings in team environments. Support individuals with their learning journeys, identifying opportunities for people to learn and grow. Collaborate closely with other technical teams including Service Delivery and our Portfolio teams to proactively share knowledge of technical solutions. Create and nurture business relationships with third party partners, Product Owners, and other areas of the business, understanding the impact of technical solutions and desired outcomes. Daily Role Requirements This is a hands-on role for a Senior AppOps engineer who wants to be part of a new product driven organisation and influence the development, build and ongoing upkeep of ISG's Finance Systems including ERP, Jet Reports, Digital CVR and various integrations with other systems. In this role, you will be a key part of the team ensuring the seamless operation and optimization of our EVision Application, collaborating closely with a talented team of AppOps & DevOps engineers who collectively own the support and enhancement of all core business applications and their supporting platforms. Deputise for the Lead AppOps Engineer (Team Lead) as required to cover absences. Collaborate with Portfolio Strategists, Owners, Architects and Cloud Infrastructure Engineers to deliver industry leading application performance. Work to a high degree of accuracy with good attention to detail, resulting in consistent technical configuration and documentation. Promptly and efficiently resolve issues and problems and ensure they do not reoccur. Develop and maintain robust monitoring solutions tailored specifically to our EVision application, ensuring early detection of issues and anomalies. Contribute to or lead incident response efforts during critical incidents, coordinating with cross-functional teams to restore normal operations swiftly. Champion security best practices within the supported applications, implementing measures to safeguard sensitive data and ensure compliance with regulations. Conduct and create regular audits and assessments to identify and address potential security vulnerabilities. Along with the team, assume ownership of the ERP application and related Finance Systems, serving as a point of contact for all support-related activities. Contribute to or lead efforts to diagnose and resolve application-related issues, collaborating closely with DevOps squads to implement effective solutions as well as maintain healthy relationships with our third-party partners. Manage regular updates as per the vendors schedule, reviewing release notes and assessing impact. Analyse existing business processes, identify areas for improvement, and propose innovative solutions to streamline operations. Work in an agile environment, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives. Break down projects into user stories and tasks, estimating effort and providing regular updates on progress. Share insights and best practices with other AppOps team members. Collaborate with cross-functional teams, including cloud engineers, project managers, and business analysts, to deliver projects on time and within budget. Embrace and promote an agile mindset, fostering collaboration, adaptability, and continuous improvement within the team Skills & experience Personal Skills At ISG, we are people first, we encourage and nurture personal and professional collaborations wherever we can, to be successful in the role, we will be looking for: The ability to convey yourself with skilled verbal and communication in a professional manner. Be comfortable and enthusiastic in new and uncharted waters. We are building something new at ISG for our IT teams where sometimes we may need to pivot and change quickly. Our teams will need to learn modern technologies and patterns quickly both from training courses and from team members. A real desire to teach others and share knowledge. We are looking for team players. We want you to coach other team members on your skills, practices, design principles, and implementation patterns. Ability to see the long term. We do not want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals and manage your time appropriately. Lofty standards. We are looking for people who expect personal performance and team performance to be nothing short of the best. Clarity of thought. ISG's product model is built upon agile ways of working, and we value people who are economical with their time and clear with their thoughts and opinions. Can place yourself in the position of the customer/client, understand their concerns and issues and work collaboratively to a resolution. Comfortable working within a geographically distributed team Required Skills: Strong analytical and problem-solving skills to understand business requirements and translate them into technical solutions. Working experience in similar AppOps roles, with a focus on application support, preferably within ERP applications (Business Central) or similar domains. Proficiency in troubleshooting and resolving application-related issues, with a deep understanding of application architectures and frameworks. Scripting and automation skills is advantageous, with experience in developing tools and scripts to streamline support processes. Excellent problem-solving skills and attention to detail, coupled with the ability to thrive in a fast-paced environment. Familiarity with other enterprise software systems, such as SmartSource, HR (Workday), Familiarity with integration technologies, APIs, and web services for seamless data exchange between systems. Strong communication and collaboration skills to work effectively with stakeholders at all levels and departments, and ability to explain technical concepts to non-technical audiences. Ability to adapt to a fast-paced, dynamic environment and quickly learn innovative technologies and business processes. Experience working in an agile environment, following agile methodologies such as Scrum or Kanban. Preferred Experience: Proven experience as an AppOps Engineer or in a similar role, demonstrating the ability to support, improve and implement complex business applications. Experience with agile project management tools such as ServiceNow is a plus. Familiarity with DevOps practices and tools for continuous integration and deployment. Experience with cloud technologies, preferably Azure, for scalable and flexible system architecture. Qualifications What's in it for you? Ongoing career development and accredited learning Annual recognition and values awards Global employee assistance program Life assurance Private healthcare including private GP service and mental health pathways As part of our wellbeing offering, ISG offers a monthly wellbeing allowance Cycle to work scheme Electric vehicle salary sacrifice scheme Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay) Discounts such as cinema to ensure you're still loving ISG even when you leave the office Most Friday's are a 4 pm finish providing work is completed for the week Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited If you'd like to speak to the Talent Acquisition team, please contact below for more details. We are ISG. As a global construction specialist, we make places where people and businesses thrive. Our vision comes to life through partnership. We build relationships on trust, collaboration and open communication, because it's the only way to create places as smart and resilient as the people who use them. We're proud of our unparalleled track record and reputation for delivery we've built over 30 years. We're even prouder to work with some of the world's most successful and enduring businesses, cities and institutions. We've come this far because we embrace change. Delivering the places of tomorrow requires the ability to think big and collaborate effectively - it requires what we call, Delivery Dynamic. Delivery Dynamic is the secret behind our great relationships, and the driving force behind our transformational results. It's who we are. It's what we do.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Own development within Power BI and paginated reporting within Finance reporting and analytics. You will cover creation and modification of dashboards, reports, and data models. Act as the lead resource for Finance for data reconciliation queries. You will need to be comfortable in identifying the source of data and in working with other teams to understand and resolve data inconsistencies. Manage end-to-end work, from designing the implementation of Power BI user stories, testing both the change and regression testing, through to deployment via DevOps pipelines. Provide support for users' "how to" questions and progressively upskill business users to make them more self-sufficient. Assess the opportunities to improve the Power BI infrastructure through streamlining workspace security, connectivity to different source databases, and working with the central BI team to implement these changes. Intellectual challenge of understanding and fixing different aspects of dashboard performance issues. Carry out other duties as assigned. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave5benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills At least 6 years development experience using Power BI to include dashboard building and semantic layer modelling. At least 3 projects experience in analyzing and improving performance issues in Power BI dashboards. To include inefficiencies in DAX coding and SQL. Experience with creating and enhancing dataflows. Pro-actively owning technical issues (e.g. dataset refresh issues) through to resolution. 2 years of paginated report experience, particularly the ability to troubleshoot DAX table functions. 3 years of experience in analyzing a business requirement and translating it to a deliverable. Understanding the Power BI administration function and how best to work with administrators to deliver change and support production issues. Strong experience in code and regression testing, documentation of testing, and change control processes for deployments. Experience working with Finance data. Agile project delivery experience. Nice to have skills PL-300 Power BI Data Analyst Associate certification Snowflake data querying experience Data warehousing modelling experience SAP Finance knowledge or experience SAP BW/ BI knowledge or experience Use of Jira to manage Agile delivery Use of ServiceNow to manage incidents and production changes Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Jul 28, 2025
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Own development within Power BI and paginated reporting within Finance reporting and analytics. You will cover creation and modification of dashboards, reports, and data models. Act as the lead resource for Finance for data reconciliation queries. You will need to be comfortable in identifying the source of data and in working with other teams to understand and resolve data inconsistencies. Manage end-to-end work, from designing the implementation of Power BI user stories, testing both the change and regression testing, through to deployment via DevOps pipelines. Provide support for users' "how to" questions and progressively upskill business users to make them more self-sufficient. Assess the opportunities to improve the Power BI infrastructure through streamlining workspace security, connectivity to different source databases, and working with the central BI team to implement these changes. Intellectual challenge of understanding and fixing different aspects of dashboard performance issues. Carry out other duties as assigned. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave5benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills At least 6 years development experience using Power BI to include dashboard building and semantic layer modelling. At least 3 projects experience in analyzing and improving performance issues in Power BI dashboards. To include inefficiencies in DAX coding and SQL. Experience with creating and enhancing dataflows. Pro-actively owning technical issues (e.g. dataset refresh issues) through to resolution. 2 years of paginated report experience, particularly the ability to troubleshoot DAX table functions. 3 years of experience in analyzing a business requirement and translating it to a deliverable. Understanding the Power BI administration function and how best to work with administrators to deliver change and support production issues. Strong experience in code and regression testing, documentation of testing, and change control processes for deployments. Experience working with Finance data. Agile project delivery experience. Nice to have skills PL-300 Power BI Data Analyst Associate certification Snowflake data querying experience Data warehousing modelling experience SAP Finance knowledge or experience SAP BW/ BI knowledge or experience Use of Jira to manage Agile delivery Use of ServiceNow to manage incidents and production changes Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
Jul 25, 2025
Full time
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
Jul 25, 2025
Full time
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
Jul 25, 2025
Full time
Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Telford, Worthing About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. This vacancy sits within HMRC's Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specification Develop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and collaboration - Ability to engage with stakeholders, translate business needs into technical solutions. Knowledge of Agile methodologies - Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single sign-on (SSO), and directory services integration. Have achieved ITIL4 Foundation or greater. Experience & Understanding of ServiceNow platform. Service Now Accreditation of Certified System Administrator. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Lynx House, Portsmouth - moving to No.1 The Goodsyard, Portsmouth Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage
HR Product Owner - Workday page is loaded HR Product Owner - Workday Apply remote type Dynamic Working locations UK Head Office (Baker Street, London) time type Full time posted on Posted 30+ Days Ago job requisition id JR100217 Who are we At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role Knight Frank is looking for an HR Workday Specialist to lead the Workday Product Team, and to oversee the transition and evolution of the new Workday system into BAU. Having gone live with the 'Minimum Viable Product' (MVP) there is a plan to implement further modules and drive continuous improvements. Who we are At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate. But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities, and shaping the skylines of tomorrow. For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right. We have launched a new Group Vision and Strategy, setting out our ambitions as a global business in three key areas - People, Clients, and the Future. Alongside this, we have created new three-year plans for each of our UK Divisions and Sub-Divisions. These plans set out the priorities and initiatives that the UK business will focus on and will contribute towards the desired futures articulated in the Group Vision and Strategy. Human Resources Position Knight Frank as an employer of choice across the geographies in which we operate. Evolving an inclusive and diverse workplace that empowers contribution, optimises potential and recognises and rewards everyone. Engage our leaders and people in our purpose and values, working together for our clients and our future success. Technology Leverage existing and emerging technology to enhance the client experience, driving competitive advantage as well as utilising technology to yield efficiency and productivity. Support the firm's ambition to be the best place to work by ensuring our staff have a high-quality IT experience throughout their time with Knight Frank, ensuring we minimise any day to day disruption and keep them productive through the use of our digital toolset. What the role will entail A wonderful opportunity for a Workday Product Owner to assist Knight Frank with the implementation and evolution of Workday within the firm. A Product Owner, you will be responsible for defining a Product Vision that enables the People strategy through the delivery of Workday product roadmap. The scope of the role is multi-dimensional including supplier management, product development, enhancement, evangelism, and advocacy. It requires a blend of experience in identifying and maximising the business value of people solutions alongside deep understanding of Workday and HR processes. This person will be responsible for building and leading the Workday Product team, defining a product vision and roadmap, managing key internal stakeholders and external suppliers alike. They will be accountable for the delivery of strategic objectives whilst driving the embedding and continuous improvement of the new system. What you will be responsible for Defining and articulating the Product vision and the creation of a product roadmap to deliver the vision. Leading a cross-functional product delivery team in delivery of the Workday Product strategy, aligned with our Business Strategy, monitoring and horizon scanning of current and potential capabilities and functionality. Oversee the ongoing design, development, and maintenance of Workday, taking the product from MVP to its full potential, overseeing bi-annual releases and implementation of new modules. Eliciting product requirements and outcomes through mapping colleague journeys and identifying value streams. Creating, managing, and prioritising the product backlogs. Product budget management. Acting as a primary liaison between business stakeholders, product team colleagues, data and information security and our supporting third-party partners. Contributing to an appropriate hierarchy of themes, epics, stories, and tasks. Approving user stories & acceptance criteria directly. Collaborating with functional analysts on certain user stories & acceptance criteria. Functional and technical product knowledge and specific domain expertise. Ensuring user stories are "ready" for configuration/development to start work. Leading the product delivery including release planning and expectation management. Tracking progress towards the release of a product. Prioritising defect or bug resolution to agreed transparent level. Management and communication of system issues, potential development, and procurement process efficiencies. Serving as a strong consultative partner to business users and functional leaders to continuously improve service delivery. Advocate cross-functional working and value driven feature and process enhancement, working across silos with the People team, IT and the wider business to drive engagement with the tool and ensure embedding, adoption and evolution of the system, as well compliance with IT change governance. Ensuring seamless collaboration with key stakeholders, users and suppliers, driving clear and consistent communication and actions (e.g. Process Owners, User Group and IT CAB). Create and maintain regular progress reports for senior stakeholders. Implementing BAU processes and operating models, ensuring up-to-date documentation of system configuration, processes and capabilities. People Manager responsibilities for new HR Workday Product Team What experience you will need The ideal candidate will have experience of: Previously working as a Product Owner, Product Manager or Agile BA, ideally with relevant Product Management accreditation, with minimum of 2 years' experience in role. Agile delivery methodology, e.g. Scrum, Kanban, Lean. Customer Journey and Value-Stream Mapping Creating a Product Vision, Roadmap and Backlog Management. Hands on configuration of multiple HR Workday modules - particularly HCM, Recruiting, Absence, Talent, Advanced Comp and Benefits. Designing and delivering business process efficiencies. Knowledge of Workday security setup. Integrations from/to Workday. Transitioning a greenfield Workday implementation to BAU. Embedding Workday within HR processes and business strategy. Project planning & agile methodology. End-to-end management of release cycles. Setting up the Workday Operating model. Manage and develop a team of analysts. The ideal candidate will be able to demonstrate the capability to: Quickly identify and resolve config and data issues from within Workday. Complete and validate EIBs. Design security matrix. Manage queries for the team via ServiceNow. Partner with senior stakeholders and key users. Create and amend user guides. Complete requirements that would be required by Workday Pro. Deliver value-driven business outcomes. Manage complexity, ambiguity and thrive in a fast-paced change environment. . click apply for full job details
Jul 25, 2025
Full time
HR Product Owner - Workday page is loaded HR Product Owner - Workday Apply remote type Dynamic Working locations UK Head Office (Baker Street, London) time type Full time posted on Posted 30+ Days Ago job requisition id JR100217 Who are we At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role Knight Frank is looking for an HR Workday Specialist to lead the Workday Product Team, and to oversee the transition and evolution of the new Workday system into BAU. Having gone live with the 'Minimum Viable Product' (MVP) there is a plan to implement further modules and drive continuous improvements. Who we are At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate. But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities, and shaping the skylines of tomorrow. For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right. We have launched a new Group Vision and Strategy, setting out our ambitions as a global business in three key areas - People, Clients, and the Future. Alongside this, we have created new three-year plans for each of our UK Divisions and Sub-Divisions. These plans set out the priorities and initiatives that the UK business will focus on and will contribute towards the desired futures articulated in the Group Vision and Strategy. Human Resources Position Knight Frank as an employer of choice across the geographies in which we operate. Evolving an inclusive and diverse workplace that empowers contribution, optimises potential and recognises and rewards everyone. Engage our leaders and people in our purpose and values, working together for our clients and our future success. Technology Leverage existing and emerging technology to enhance the client experience, driving competitive advantage as well as utilising technology to yield efficiency and productivity. Support the firm's ambition to be the best place to work by ensuring our staff have a high-quality IT experience throughout their time with Knight Frank, ensuring we minimise any day to day disruption and keep them productive through the use of our digital toolset. What the role will entail A wonderful opportunity for a Workday Product Owner to assist Knight Frank with the implementation and evolution of Workday within the firm. A Product Owner, you will be responsible for defining a Product Vision that enables the People strategy through the delivery of Workday product roadmap. The scope of the role is multi-dimensional including supplier management, product development, enhancement, evangelism, and advocacy. It requires a blend of experience in identifying and maximising the business value of people solutions alongside deep understanding of Workday and HR processes. This person will be responsible for building and leading the Workday Product team, defining a product vision and roadmap, managing key internal stakeholders and external suppliers alike. They will be accountable for the delivery of strategic objectives whilst driving the embedding and continuous improvement of the new system. What you will be responsible for Defining and articulating the Product vision and the creation of a product roadmap to deliver the vision. Leading a cross-functional product delivery team in delivery of the Workday Product strategy, aligned with our Business Strategy, monitoring and horizon scanning of current and potential capabilities and functionality. Oversee the ongoing design, development, and maintenance of Workday, taking the product from MVP to its full potential, overseeing bi-annual releases and implementation of new modules. Eliciting product requirements and outcomes through mapping colleague journeys and identifying value streams. Creating, managing, and prioritising the product backlogs. Product budget management. Acting as a primary liaison between business stakeholders, product team colleagues, data and information security and our supporting third-party partners. Contributing to an appropriate hierarchy of themes, epics, stories, and tasks. Approving user stories & acceptance criteria directly. Collaborating with functional analysts on certain user stories & acceptance criteria. Functional and technical product knowledge and specific domain expertise. Ensuring user stories are "ready" for configuration/development to start work. Leading the product delivery including release planning and expectation management. Tracking progress towards the release of a product. Prioritising defect or bug resolution to agreed transparent level. Management and communication of system issues, potential development, and procurement process efficiencies. Serving as a strong consultative partner to business users and functional leaders to continuously improve service delivery. Advocate cross-functional working and value driven feature and process enhancement, working across silos with the People team, IT and the wider business to drive engagement with the tool and ensure embedding, adoption and evolution of the system, as well compliance with IT change governance. Ensuring seamless collaboration with key stakeholders, users and suppliers, driving clear and consistent communication and actions (e.g. Process Owners, User Group and IT CAB). Create and maintain regular progress reports for senior stakeholders. Implementing BAU processes and operating models, ensuring up-to-date documentation of system configuration, processes and capabilities. People Manager responsibilities for new HR Workday Product Team What experience you will need The ideal candidate will have experience of: Previously working as a Product Owner, Product Manager or Agile BA, ideally with relevant Product Management accreditation, with minimum of 2 years' experience in role. Agile delivery methodology, e.g. Scrum, Kanban, Lean. Customer Journey and Value-Stream Mapping Creating a Product Vision, Roadmap and Backlog Management. Hands on configuration of multiple HR Workday modules - particularly HCM, Recruiting, Absence, Talent, Advanced Comp and Benefits. Designing and delivering business process efficiencies. Knowledge of Workday security setup. Integrations from/to Workday. Transitioning a greenfield Workday implementation to BAU. Embedding Workday within HR processes and business strategy. Project planning & agile methodology. End-to-end management of release cycles. Setting up the Workday Operating model. Manage and develop a team of analysts. The ideal candidate will be able to demonstrate the capability to: Quickly identify and resolve config and data issues from within Workday. Complete and validate EIBs. Design security matrix. Manage queries for the team via ServiceNow. Partner with senior stakeholders and key users. Create and amend user guides. Complete requirements that would be required by Workday Pro. Deliver value-driven business outcomes. Manage complexity, ambiguity and thrive in a fast-paced change environment. . click apply for full job details
We are seeking an engineer to build our next-generation credit trading platform. The ideal candidate is a proficient software engineer with clear communication skills to work alongside portfolio managers, quants, and traders. They will work with these colleagues to build the foundational infrastructure from the ground up. The ideal candidate will have proven skills in independently owning the full software development lifecycle, working with business analysts and project managers to understand the problem statement, and delivering quality solutions on time. They will have the aptitude to quickly learn and embrace new technologies and proven methodologies to build and deliver solutions on time. Primary Responsibilities: Lead the design, development, and implementation of risk and pricing platforms. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Develop architecture to support core pricing, risk, and relative value measures for bonds and swaps. Ensure the scalability, reliability, and performance of the pricing systems. Mentor and guide junior developers, fostering a culture of continuous learning and improvement. Conduct code reviews and ensure adherence to best practices and coding standards. Stay updated with the latest industry trends and technologies to drive innovation within the team. Troubleshoot and resolve complex technical issues related to risk and pricing platforms. Engage with stakeholders to understand their vision and requirements, translating them into detailed technical design plans. Provide regular updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle. Qualifications & Experience Core FI analytical skills (bonds, swaps, swaptions) Experience with pricing libraries Strong Python with good OO background & software patterns Experience on FI Pricing & Risk / PnL, ideally worked on a predict Experience working with Market & Ref Data for pricing and risk Experience working with pricing & dependency graphs Worked on event-based architecture Financial experience: Public and Alternatives Asset Management is desirable. Strong documentation capability and adherence to testing and release management standards Design, development, modification, and testing of databases designed to support Data Warehousing and BI business teams Familiarity with SDLC methodologies, and defect tracking (Azure DevOps, ServiceNow etc.) About Apollo Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. Come to Apollo and join a community of extraordinary people who are committed to a culture of excellence and collaboration in everything that we do. We invest in our people for the long term and are committed to supporting their development at every stage of their career. Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only - candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Roles are conditional upon and subject to satisfactory reference and background screening checks, as well as all necessary corporate and regulatory approvals or certifications as required from time to time. Grow your Career at Apollo Come to Apollo and join a community of extraordinary people who are committed to a culture of excellence and collaboration in everything that we do. We invest in our people for the long term and are committed to supporting their development at every stage of their career. Join Apollo and learn from some of the smartest problem-solvers in the world to build your career and make your mark on the future of finance.
Jul 25, 2025
Full time
We are seeking an engineer to build our next-generation credit trading platform. The ideal candidate is a proficient software engineer with clear communication skills to work alongside portfolio managers, quants, and traders. They will work with these colleagues to build the foundational infrastructure from the ground up. The ideal candidate will have proven skills in independently owning the full software development lifecycle, working with business analysts and project managers to understand the problem statement, and delivering quality solutions on time. They will have the aptitude to quickly learn and embrace new technologies and proven methodologies to build and deliver solutions on time. Primary Responsibilities: Lead the design, development, and implementation of risk and pricing platforms. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Develop architecture to support core pricing, risk, and relative value measures for bonds and swaps. Ensure the scalability, reliability, and performance of the pricing systems. Mentor and guide junior developers, fostering a culture of continuous learning and improvement. Conduct code reviews and ensure adherence to best practices and coding standards. Stay updated with the latest industry trends and technologies to drive innovation within the team. Troubleshoot and resolve complex technical issues related to risk and pricing platforms. Engage with stakeholders to understand their vision and requirements, translating them into detailed technical design plans. Provide regular updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle. Qualifications & Experience Core FI analytical skills (bonds, swaps, swaptions) Experience with pricing libraries Strong Python with good OO background & software patterns Experience on FI Pricing & Risk / PnL, ideally worked on a predict Experience working with Market & Ref Data for pricing and risk Experience working with pricing & dependency graphs Worked on event-based architecture Financial experience: Public and Alternatives Asset Management is desirable. Strong documentation capability and adherence to testing and release management standards Design, development, modification, and testing of databases designed to support Data Warehousing and BI business teams Familiarity with SDLC methodologies, and defect tracking (Azure DevOps, ServiceNow etc.) About Apollo Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. Come to Apollo and join a community of extraordinary people who are committed to a culture of excellence and collaboration in everything that we do. We invest in our people for the long term and are committed to supporting their development at every stage of their career. Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only - candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Roles are conditional upon and subject to satisfactory reference and background screening checks, as well as all necessary corporate and regulatory approvals or certifications as required from time to time. Grow your Career at Apollo Come to Apollo and join a community of extraordinary people who are committed to a culture of excellence and collaboration in everything that we do. We invest in our people for the long term and are committed to supporting their development at every stage of their career. Join Apollo and learn from some of the smartest problem-solvers in the world to build your career and make your mark on the future of finance.
SC Cleared ServiceNow/SNOW Developer - 3 -6 months - (Apply online only)pd Inside IR35- Hybrid working ( London) My client are a Global Consultancy who are looking for a ServiceNow Developer to design, develop, and maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI policies, flows, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Participate in Agile development cycles, including sprint planning, reviews, and retrospectives. Ensure solutions follow ServiceNow best practices, coding standards, and platform governance. Support platform upgrades, patching, and performance tuning. Troubleshoot and resolve technical issues and defects. Required qualifications Experience developing on the ServiceNow platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM). Experience with Flow Designer, App Engine Studio, or Performance Analytics. Exposure to Agile/Scrum methodologies. SC Cleared ServiceNow/SNOW Developer - 3 -6 months - (Apply online only)pd Inside IR35- Hybrid working ( London) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Jul 24, 2025
Contractor
SC Cleared ServiceNow/SNOW Developer - 3 -6 months - (Apply online only)pd Inside IR35- Hybrid working ( London) My client are a Global Consultancy who are looking for a ServiceNow Developer to design, develop, and maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI policies, flows, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Participate in Agile development cycles, including sprint planning, reviews, and retrospectives. Ensure solutions follow ServiceNow best practices, coding standards, and platform governance. Support platform upgrades, patching, and performance tuning. Troubleshoot and resolve technical issues and defects. Required qualifications Experience developing on the ServiceNow platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM). Experience with Flow Designer, App Engine Studio, or Performance Analytics. Exposure to Agile/Scrum methodologies. SC Cleared ServiceNow/SNOW Developer - 3 -6 months - (Apply online only)pd Inside IR35- Hybrid working ( London) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 21, 2025
Full time
Locations : Boston London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Director - Software Asset and Configuration Management (SACM) is responsible for the creation, implementation, and continuous improvement of BCG's modern, fully automated SACM function. As the beating heart of IT, this system will serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision: Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Operational Excellence & SRE Alignment: Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance, Compliance & Asset Management: Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Architecture & Platform Enablement: Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Collaboration & Leadership: Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. What You'll Bring Required Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor meetings. Ability to operate in a high-availability, global IT operations environment. The Director - Software Asset and Configuration Management (SACM) is a critical leadership role, launching a new, fully integrated capability that will transform how BCG manages its technology landscape. By connecting assets, services, and changes in real-time, this role ensures BCG's operations remain reliable, observable, secure, and continuously improving. Additional info Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role is $181,000.00 - $221,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 30% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jul 20, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
We are no longer accepting CVs for this position. Applications for this role have now closed. If you have the relevant experience for this position, we may have similar roles now or in the future. If you would like to submit your CV on a general basis, please follow the link below: Responding to incoming calls and emails, Diagnosing and resolving user problems, Escalating calls to next level of service as necessary and following up with users to ensure successful problem resolution in a timely and professional manner. Service as initial point of contact for all IT-related issues and requests within the law firm. Provide technical support to attorneys, paralegals, and staff for hardware, software, and network-related issues. Maintain a high level of customer service. Assist customers/end users with questions on product installation, usage, and implementation. Respond to and investigate customer/end user inquiries, concerns, and issues via phone and e-mail in a timely and courteous manner. Answer customer inquiries and provide appropriate technical and/or product-related information. Effectively communicate or escalate customer issues and concerns to applicable internal staff members. Maintain working knowledge of products and/or services. Leverage the IT knowledgebase or perform research using external resources to troubleshoot and resolve technical issues. Acknowledge, updates, and documents all customer service requests in the ServiceNow call tracking system; Consult with the Help Desk Management team or IT teams when a solution is unknown or unclear. Report problems with procedures and makes suggestions for improvements. Take initiative to make decisions regarding improving support to customers. Assist with IT Projects in other areas of the IT Department as needed. Other ad hoc duties as assigned. It is essential that you have experience in a similar role in an international Law firm. This role is office based (no hybrid) and to cover the hours 7.00am -3.30pm to fit in to the structure of the firm. They need an ambitious IT analyst with a genuine passion for all things IT who can bring to the role an attitude of exceptional delivery and become an integral part of a growing team. The firm are prepared to offer an exceptional salary for the right candidate(Neg) and the benefits are really exceptional including some assistance with early morning travel if necessary. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.
Jul 17, 2025
Full time
We are no longer accepting CVs for this position. Applications for this role have now closed. If you have the relevant experience for this position, we may have similar roles now or in the future. If you would like to submit your CV on a general basis, please follow the link below: Responding to incoming calls and emails, Diagnosing and resolving user problems, Escalating calls to next level of service as necessary and following up with users to ensure successful problem resolution in a timely and professional manner. Service as initial point of contact for all IT-related issues and requests within the law firm. Provide technical support to attorneys, paralegals, and staff for hardware, software, and network-related issues. Maintain a high level of customer service. Assist customers/end users with questions on product installation, usage, and implementation. Respond to and investigate customer/end user inquiries, concerns, and issues via phone and e-mail in a timely and courteous manner. Answer customer inquiries and provide appropriate technical and/or product-related information. Effectively communicate or escalate customer issues and concerns to applicable internal staff members. Maintain working knowledge of products and/or services. Leverage the IT knowledgebase or perform research using external resources to troubleshoot and resolve technical issues. Acknowledge, updates, and documents all customer service requests in the ServiceNow call tracking system; Consult with the Help Desk Management team or IT teams when a solution is unknown or unclear. Report problems with procedures and makes suggestions for improvements. Take initiative to make decisions regarding improving support to customers. Assist with IT Projects in other areas of the IT Department as needed. Other ad hoc duties as assigned. It is essential that you have experience in a similar role in an international Law firm. This role is office based (no hybrid) and to cover the hours 7.00am -3.30pm to fit in to the structure of the firm. They need an ambitious IT analyst with a genuine passion for all things IT who can bring to the role an attitude of exceptional delivery and become an integral part of a growing team. The firm are prepared to offer an exceptional salary for the right candidate(Neg) and the benefits are really exceptional including some assistance with early morning travel if necessary. McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.
Quick Registration First Name Last Name e-mail Phone Sector Location Our client is a Global Financial Broking firm in London. Client Onboarding KYC Associate. 5 days a week in Administration Assistant - Financial Services Our client is a Financial Market making company in Our client is a Wealth and Asset Management firm in HR Business Analyst Learning and Development Date: 30 Oct 2024 Sector: FINANCIAL MARKETS Type: Contract Location: London Salary: £120000 - 126000 per annum Email: Ref: db38646 We have a 6-month contract for Business Analysts with experience in Human Resources Learning and Development using Workday technology. It's a Hybrid position. Experience in leading and driving change and projects is essential. You will be leading or contributing to business analysis on strategic projects that support our Human Resources Team. Collaborate directly with Business stakeholders, business relationship managers, and technology teams to craft and deliver enabling technology. We also have an IT Business Analyst role supporting GBS capabilities across our offices in the US, UK, and Sweden. The IT Business Analyst is expected to perform at an intermediate level, including: Business Needs Identification: Assess and define business needs, identify capability gaps, and propose solutions. Business Analysis Planning: Choose appropriate analysis approaches, plan, and manage activities to meet deadlines. Stakeholder Analysis & Change: Identify stakeholders, build relationships, and contribute to communication and change management plans. Requirements Analysis and Design Definition: Manage requirements, elicit and validate, and translate into design specifications. Business Case Definition: Develop detailed business justifications for investments. Solution Evaluation: Analyze and assess solution proposals, considering business readiness and value maximization. Work collaboratively with: Business Relationship Managers Business Stakeholders Business customers Process owners IT Architecture, Delivery, and Support teams Also collaborate or take responsibility for: Test Lead Change Management/Communication Lead Essential Qualifications, Skills, and Experience: 3+ years HR IT experience 5+ years as a Business Analyst preferred Experience leading change and projects Knowledge of catalogues, incidents, work queue management, Quotations, Charges, ServiceNow Experience deploying business analysis tools and techniques Experience working with complex systems, strategic thinking Excellent stakeholder management and communication skills Experience with virtual collaboration and managing third-party vendors Desirable Qualifications, Skills, and Experience: Formal certification in business analysis (preferred) Practical Agile methodology experience Experience in a global organization Exposure to User-Centered Design and Design Thinking
Jul 17, 2025
Full time
Quick Registration First Name Last Name e-mail Phone Sector Location Our client is a Global Financial Broking firm in London. Client Onboarding KYC Associate. 5 days a week in Administration Assistant - Financial Services Our client is a Financial Market making company in Our client is a Wealth and Asset Management firm in HR Business Analyst Learning and Development Date: 30 Oct 2024 Sector: FINANCIAL MARKETS Type: Contract Location: London Salary: £120000 - 126000 per annum Email: Ref: db38646 We have a 6-month contract for Business Analysts with experience in Human Resources Learning and Development using Workday technology. It's a Hybrid position. Experience in leading and driving change and projects is essential. You will be leading or contributing to business analysis on strategic projects that support our Human Resources Team. Collaborate directly with Business stakeholders, business relationship managers, and technology teams to craft and deliver enabling technology. We also have an IT Business Analyst role supporting GBS capabilities across our offices in the US, UK, and Sweden. The IT Business Analyst is expected to perform at an intermediate level, including: Business Needs Identification: Assess and define business needs, identify capability gaps, and propose solutions. Business Analysis Planning: Choose appropriate analysis approaches, plan, and manage activities to meet deadlines. Stakeholder Analysis & Change: Identify stakeholders, build relationships, and contribute to communication and change management plans. Requirements Analysis and Design Definition: Manage requirements, elicit and validate, and translate into design specifications. Business Case Definition: Develop detailed business justifications for investments. Solution Evaluation: Analyze and assess solution proposals, considering business readiness and value maximization. Work collaboratively with: Business Relationship Managers Business Stakeholders Business customers Process owners IT Architecture, Delivery, and Support teams Also collaborate or take responsibility for: Test Lead Change Management/Communication Lead Essential Qualifications, Skills, and Experience: 3+ years HR IT experience 5+ years as a Business Analyst preferred Experience leading change and projects Knowledge of catalogues, incidents, work queue management, Quotations, Charges, ServiceNow Experience deploying business analysis tools and techniques Experience working with complex systems, strategic thinking Excellent stakeholder management and communication skills Experience with virtual collaboration and managing third-party vendors Desirable Qualifications, Skills, and Experience: Formal certification in business analysis (preferred) Practical Agile methodology experience Experience in a global organization Exposure to User-Centered Design and Design Thinking
2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Experience supporting MAC & Windows OS systems using JAMF is a must have. Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst
Jul 17, 2025
Contractor
2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly. Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or professional services environment is a must-have Experience supporting MAC & Windows OS systems using JAMF is a must have. Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have. Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst
