Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Jul 29, 2025
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
At Game Lounge, we lead the way in iGaming affiliate marketing by combining innovation with expertise. Since 2011, we've grown from a small team in Malta to a global organization operating 131 brands in 39 countries, connecting over 10,000 users daily to 350+ partners. Our success is driven by our people-a talented, ambitious team that values collaboration, growth, and impact. Here, your ideas matter, and your contributions are celebrated. We believe in empowering every team member to reach their potential, offering an environment where innovation thrives and brilliance is rewarded. Recognized as an Employer of Choice by industry leaders, we are committed to fostering a workplace where you can grow both professionally and personally. If you're ready to take your career to the next level, join us in transforming iGaming. We're not just about what we do, but how we do it-and that starts with our people. When you join Game Lounge, you'll become part of a team that believes in: Professional growth: Advance your career with learning opportunities, mentorship, and room to innovate. Nurturing talent: Your ideas are valued and your contributions make an impact. Recognition: Celebrate milestones and be rewarded for your achievements. A supportive culture: Thrive in an environment built on collaboration, transparency, and work-life balance. Global opportunities: Join a team that spans continents, offering diverse perspectives and career paths. Here's what we're looking for: We're seeking curious, driven individuals who are ready to challenge the status quo and make a meaningful impact. If you: Are excited by the challenge of solving complex problems and bringing innovative ideas to life. Thrive in a fast-paced, collaborative environment. Value open communication and continuous learning. Are ambitious, goal-oriented, and passionate about achieving brilliance. then Game Lounge could be your next big opportunity. At Game Lounge, our Office Operations team is at the heart of what makes our workplace enjoyable, efficient, and welcoming. We're now on the lookout for an enthusiastic and detail-oriented Office Coordinator to join our dynamic team. As our new Office Coordinator, you'll help ensure that Game Lounge remains an outstanding place to work. Your energy, organisation, and proactive approach will be key in supporting day-to-day office functions and fostering a positive environment for all Game Loungers. What you'll be doing: Administrative and Facilities Management Schedule office maintenance, repairs and new requirements, ensuring a safe, clean and positive working environment, whilst on the look-out for improvements, and ensure that employees are aware and adhere to office procedures. Ensure that office insurance, risk assessments and office related renewals are up to date. Act as front office and carry out reception duties, greeting Game Loungers and visitors. Manage incoming/outgoing mail, deliveries and shipments. Oversee smooth day-to-day running of the office. Coordinate fire drills with the complex. Act as Fire Warden. Manage First Aid and Fire Warden trainings. Deal with suppliers and manage all admin related stock - ordering of supplies (beverages, coffee, oranges, stationary, toiletries and anything that is needed) and stock up. Manage the corporate apartment (if any) including upkeep, maintenance, bookings and renewal contract. Upkeep of storage room and inventory of all items and company swag. Coordinate and oversee daily requirements with the housekeeping team, perform spot-checks and ensure that the cleaning schedule is being followed. Support the Vibe Team to organise office events and office decorations and be an active member of Game Lounge Vibe Tribe (Social Committee). Employee and Team Support Act as a liaison between the complex and Game Loungers, addressing queries, resolving issues, assistance with parking cards and ensuring effective communication Assist and coordinate with HR with the onboarding and welcoming new joiners by providing them with the onboarding package (access cards, parking card and other related material). Coordinate deliveries as needed. Communicate office related updates on Slack. Deal with relevant suppliers for Home Benefits and distribute to the employees. Organise Spin & Win for employees on their work anniversary. Organise any company benefit (breakfasts, lunches, etc). Coordinating transport for internal team bondings activities. Manage all business travel arrangements when required. Financial Management, Documentation and Processes Follow budgets for expenses related to admin and office operations. Process invoices and expenses, ensuring accurate record-keeping. Manage and organize documents, files, and records on the confluence platform. Create processes on confluence. Manage all policies (office, travel, etc) & insurance Utilise Jira as a task management tool within the department and to assist Game Loungers with requests from Helpdesk. Assist with ad-hoc tasks that arise The ideal candidate should have: Strong communication skills (written and verbal) Able to work independently with minimal supervision Positive, people-oriented, and proactive attitude Proficient in Microsoft Office and office management tools Excellent organisational and time-management skills Previous relevant work experience would be considered an asset. How you'll work: Monday to Friday - 40 hours per week What you'll get: Private Health Insurance Car Park Space Annual performance bonus Exciting company events throughout the year Meet the team: Interested candidates should submit their CV in English through the link provided. By submitting the application, I acknowledge that I've read and understand the Privacy Notice and Terms and Conditions. If that doesn't sound like you, but you're still interested in starting a career with Game Lounge, check out the careers page Subscribe to the IGBAffiliate newsletter "Junior Account Manager - InternshipJob DescriptionWe are looking for a Junior Account Manager (Internship) for the English-speaking markets, starting in September 2025 for a period of at least six months and based in our offices in Levallois-Perret." "Head of Content - Sports Betting AffiliationJob DescriptionAbout the role :North Star Network is looking for a Head of Content - Sports Betting Affiliation to lead and support our content teams across multiple markets. Reporting directly to our COO, this pivotal role will drive the overall content strategy, team expansion, and continuous optimisation of our platform." "Content StrategistAbout Traffic LabelAt Traffic Label, we specialise in delivering performance-driven marketing solutions. We're a collaborative team working across email, performance media, and data to help brands grow smarter. As we expand, we're looking for a talented Content Strategist to bring clarity, creativity, and cohesion to our content across multiple touchpoints-with a particular focus on our email marketing efforts."
Jul 25, 2025
Full time
At Game Lounge, we lead the way in iGaming affiliate marketing by combining innovation with expertise. Since 2011, we've grown from a small team in Malta to a global organization operating 131 brands in 39 countries, connecting over 10,000 users daily to 350+ partners. Our success is driven by our people-a talented, ambitious team that values collaboration, growth, and impact. Here, your ideas matter, and your contributions are celebrated. We believe in empowering every team member to reach their potential, offering an environment where innovation thrives and brilliance is rewarded. Recognized as an Employer of Choice by industry leaders, we are committed to fostering a workplace where you can grow both professionally and personally. If you're ready to take your career to the next level, join us in transforming iGaming. We're not just about what we do, but how we do it-and that starts with our people. When you join Game Lounge, you'll become part of a team that believes in: Professional growth: Advance your career with learning opportunities, mentorship, and room to innovate. Nurturing talent: Your ideas are valued and your contributions make an impact. Recognition: Celebrate milestones and be rewarded for your achievements. A supportive culture: Thrive in an environment built on collaboration, transparency, and work-life balance. Global opportunities: Join a team that spans continents, offering diverse perspectives and career paths. Here's what we're looking for: We're seeking curious, driven individuals who are ready to challenge the status quo and make a meaningful impact. If you: Are excited by the challenge of solving complex problems and bringing innovative ideas to life. Thrive in a fast-paced, collaborative environment. Value open communication and continuous learning. Are ambitious, goal-oriented, and passionate about achieving brilliance. then Game Lounge could be your next big opportunity. At Game Lounge, our Office Operations team is at the heart of what makes our workplace enjoyable, efficient, and welcoming. We're now on the lookout for an enthusiastic and detail-oriented Office Coordinator to join our dynamic team. As our new Office Coordinator, you'll help ensure that Game Lounge remains an outstanding place to work. Your energy, organisation, and proactive approach will be key in supporting day-to-day office functions and fostering a positive environment for all Game Loungers. What you'll be doing: Administrative and Facilities Management Schedule office maintenance, repairs and new requirements, ensuring a safe, clean and positive working environment, whilst on the look-out for improvements, and ensure that employees are aware and adhere to office procedures. Ensure that office insurance, risk assessments and office related renewals are up to date. Act as front office and carry out reception duties, greeting Game Loungers and visitors. Manage incoming/outgoing mail, deliveries and shipments. Oversee smooth day-to-day running of the office. Coordinate fire drills with the complex. Act as Fire Warden. Manage First Aid and Fire Warden trainings. Deal with suppliers and manage all admin related stock - ordering of supplies (beverages, coffee, oranges, stationary, toiletries and anything that is needed) and stock up. Manage the corporate apartment (if any) including upkeep, maintenance, bookings and renewal contract. Upkeep of storage room and inventory of all items and company swag. Coordinate and oversee daily requirements with the housekeeping team, perform spot-checks and ensure that the cleaning schedule is being followed. Support the Vibe Team to organise office events and office decorations and be an active member of Game Lounge Vibe Tribe (Social Committee). Employee and Team Support Act as a liaison between the complex and Game Loungers, addressing queries, resolving issues, assistance with parking cards and ensuring effective communication Assist and coordinate with HR with the onboarding and welcoming new joiners by providing them with the onboarding package (access cards, parking card and other related material). Coordinate deliveries as needed. Communicate office related updates on Slack. Deal with relevant suppliers for Home Benefits and distribute to the employees. Organise Spin & Win for employees on their work anniversary. Organise any company benefit (breakfasts, lunches, etc). Coordinating transport for internal team bondings activities. Manage all business travel arrangements when required. Financial Management, Documentation and Processes Follow budgets for expenses related to admin and office operations. Process invoices and expenses, ensuring accurate record-keeping. Manage and organize documents, files, and records on the confluence platform. Create processes on confluence. Manage all policies (office, travel, etc) & insurance Utilise Jira as a task management tool within the department and to assist Game Loungers with requests from Helpdesk. Assist with ad-hoc tasks that arise The ideal candidate should have: Strong communication skills (written and verbal) Able to work independently with minimal supervision Positive, people-oriented, and proactive attitude Proficient in Microsoft Office and office management tools Excellent organisational and time-management skills Previous relevant work experience would be considered an asset. How you'll work: Monday to Friday - 40 hours per week What you'll get: Private Health Insurance Car Park Space Annual performance bonus Exciting company events throughout the year Meet the team: Interested candidates should submit their CV in English through the link provided. By submitting the application, I acknowledge that I've read and understand the Privacy Notice and Terms and Conditions. If that doesn't sound like you, but you're still interested in starting a career with Game Lounge, check out the careers page Subscribe to the IGBAffiliate newsletter "Junior Account Manager - InternshipJob DescriptionWe are looking for a Junior Account Manager (Internship) for the English-speaking markets, starting in September 2025 for a period of at least six months and based in our offices in Levallois-Perret." "Head of Content - Sports Betting AffiliationJob DescriptionAbout the role :North Star Network is looking for a Head of Content - Sports Betting Affiliation to lead and support our content teams across multiple markets. Reporting directly to our COO, this pivotal role will drive the overall content strategy, team expansion, and continuous optimisation of our platform." "Content StrategistAbout Traffic LabelAt Traffic Label, we specialise in delivering performance-driven marketing solutions. We're a collaborative team working across email, performance media, and data to help brands grow smarter. As we expand, we're looking for a talented Content Strategist to bring clarity, creativity, and cohesion to our content across multiple touchpoints-with a particular focus on our email marketing efforts."
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate and property services firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Events Coordinator and Workplace Administrator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London . Role Summary: To lead the events and cinema team, ensuring effective delivery of all events. To frequently review all office event guides, ensuring that they are kept up to date. To co-ordinate with all stakeholders in the planning of events and ensure that they adhere to office event guides and Health and Safety requirements. The role must ensure the smooth running of events and support services in all UK offices, all events requirements are to be reviewed, and that appropriate supervision, security or any other relevant support is provided. Work on Event policy drafting, get approvals and keep it up to date. Responsible for end-to-end management of all events and large meetings across all client sites. Management of the location requirements, associated meeting rooms and logistics for internal and external client events To communicate events clearly to all stakeholders, and to provide updates on a regular basis. Management of specific Host requirements at event locations. Provision of management information to client on events and meetings to include delegate numbers, meeting room usage and financial information Analyse event KPIs and provide wash up reports following all large or complex events. Ensure all events adhere to licensing, health, safety, and environmental requirements Planning, co-ordination and execution of TikTok events while also being flexible in working hours to support the running of any events if required outside of normal business hours. Provide logistical support to internal events and meetings, work with the larger team to ensure the smooth delivery of event set-ups and other events in/out of operational hours, including but not limited to space set up, decorations, F&B requirement, gift support, and so on. It may require moving furniture around from time to time Management of on-floor stationery stocks including replenishment of toner and paper, laminating and binding supplies to designated storage areas and meeting rooms. Knowledgeable with basic hand tools -but not necessary as training will be given Proactive 'visual maintenance' of designated floor areas, including hubs, staircases, coffee points, and copy areas, engaging with and communicating effectively with the FM Helpdesk, business users, IT teams, Security team, etc and team members and customers as appropriate. Take full ownership of your floor and surrounding area including housekeeping, fabric, and general environment to ensure it remains fit for purpose, reporting all issues on floors and surrounding areas through Concept, ensuring that all service requests are monitored and completed satisfactorily within your area and within the agreed SLA's Ensure the correct cover is in place at all times, filling in for other team members as and when required and updating associated procedures for each task, ensuring the team are aware and trained on all aspects of their procedures & operations. Managing and overseeing the deliveries, all deliveries are booked in and managed; any issues are reported to the Support team manager. Updating staff on all latest events and departmental news on request - Operate as part of the "One Team" culture across all supplier interactions supporting when required any aspects of service delivery including but not limited to moves, staff requests, as well as being available to support all other services lines. Building induction tours for new starters - Provide first aid assistance when necessary around the building Providing assistance within a mailroom environment e.g. booking couriers, ordering inventory, sorting post and delivering personal items to desks around the building Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in coordinating or managing corporate events. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jul 17, 2025
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate and property services firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Events Coordinator and Workplace Administrator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London . Role Summary: To lead the events and cinema team, ensuring effective delivery of all events. To frequently review all office event guides, ensuring that they are kept up to date. To co-ordinate with all stakeholders in the planning of events and ensure that they adhere to office event guides and Health and Safety requirements. The role must ensure the smooth running of events and support services in all UK offices, all events requirements are to be reviewed, and that appropriate supervision, security or any other relevant support is provided. Work on Event policy drafting, get approvals and keep it up to date. Responsible for end-to-end management of all events and large meetings across all client sites. Management of the location requirements, associated meeting rooms and logistics for internal and external client events To communicate events clearly to all stakeholders, and to provide updates on a regular basis. Management of specific Host requirements at event locations. Provision of management information to client on events and meetings to include delegate numbers, meeting room usage and financial information Analyse event KPIs and provide wash up reports following all large or complex events. Ensure all events adhere to licensing, health, safety, and environmental requirements Planning, co-ordination and execution of TikTok events while also being flexible in working hours to support the running of any events if required outside of normal business hours. Provide logistical support to internal events and meetings, work with the larger team to ensure the smooth delivery of event set-ups and other events in/out of operational hours, including but not limited to space set up, decorations, F&B requirement, gift support, and so on. It may require moving furniture around from time to time Management of on-floor stationery stocks including replenishment of toner and paper, laminating and binding supplies to designated storage areas and meeting rooms. Knowledgeable with basic hand tools -but not necessary as training will be given Proactive 'visual maintenance' of designated floor areas, including hubs, staircases, coffee points, and copy areas, engaging with and communicating effectively with the FM Helpdesk, business users, IT teams, Security team, etc and team members and customers as appropriate. Take full ownership of your floor and surrounding area including housekeeping, fabric, and general environment to ensure it remains fit for purpose, reporting all issues on floors and surrounding areas through Concept, ensuring that all service requests are monitored and completed satisfactorily within your area and within the agreed SLA's Ensure the correct cover is in place at all times, filling in for other team members as and when required and updating associated procedures for each task, ensuring the team are aware and trained on all aspects of their procedures & operations. Managing and overseeing the deliveries, all deliveries are booked in and managed; any issues are reported to the Support team manager. Updating staff on all latest events and departmental news on request - Operate as part of the "One Team" culture across all supplier interactions supporting when required any aspects of service delivery including but not limited to moves, staff requests, as well as being available to support all other services lines. Building induction tours for new starters - Provide first aid assistance when necessary around the building Providing assistance within a mailroom environment e.g. booking couriers, ordering inventory, sorting post and delivering personal items to desks around the building Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in coordinating or managing corporate events. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London. The successful candidate will provide administrative support to the Facilities Management team. The successful candidate will receive training and support to develop their career in Facilities Management. Role Responsibilities: Dispatch job requests through the Client's CAFM system in a timely manner Liaise with engineers and close reactive and PPM work orders within SLA Run management and client reports on request Cover all helpdesk duties Coordinate all room set ups across the campus. Act as the key point of contact within the facilities department for event management. Support with the management of contractors and suppliers as required Support Assistant FM with Space Management duties. Provide administrative tasks to support Facilities Management team such as (but not limited to): - Hazard reporting - Prepare CBRE quotations for extra works - Coordinate and schedules meeting and communication plan(s) among team and/or client - Support record management audits ensuring spreadsheets are kept up to date and submitted on time. Person Specification: Education: General Education GCSE, minimum 5 at pass levels required. Skills: Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills All services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. Good General Knowledge on Excel, Word and Emails Self-motivated with good written and verbal communication skills IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software Able and flexible handling a wide variety of items daily Ability to work under pressure Able to communicate with all levels of staff in a polite and efficient manner Strong proven Customer Service experience Ability to prioritise workload to effectively meet deadlines Knowledge: Knowledge and awareness of the Service projects and facilities management industry Experience: Administration and customer services experience with the ability to communicate at all levels Aptitude: Natural flair and skill in organisation and time keeping About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Jul 17, 2025
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London. The successful candidate will provide administrative support to the Facilities Management team. The successful candidate will receive training and support to develop their career in Facilities Management. Role Responsibilities: Dispatch job requests through the Client's CAFM system in a timely manner Liaise with engineers and close reactive and PPM work orders within SLA Run management and client reports on request Cover all helpdesk duties Coordinate all room set ups across the campus. Act as the key point of contact within the facilities department for event management. Support with the management of contractors and suppliers as required Support Assistant FM with Space Management duties. Provide administrative tasks to support Facilities Management team such as (but not limited to): - Hazard reporting - Prepare CBRE quotations for extra works - Coordinate and schedules meeting and communication plan(s) among team and/or client - Support record management audits ensuring spreadsheets are kept up to date and submitted on time. Person Specification: Education: General Education GCSE, minimum 5 at pass levels required. Skills: Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills All services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. Good General Knowledge on Excel, Word and Emails Self-motivated with good written and verbal communication skills IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software Able and flexible handling a wide variety of items daily Ability to work under pressure Able to communicate with all levels of staff in a polite and efficient manner Strong proven Customer Service experience Ability to prioritise workload to effectively meet deadlines Knowledge: Knowledge and awareness of the Service projects and facilities management industry Experience: Administration and customer services experience with the ability to communicate at all levels Aptitude: Natural flair and skill in organisation and time keeping About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Belfast. The successful candidate will provide administrative support to the Facilities Management team. The successful candidate will receive training and support to develop their career in Facilities Management. Role Responsibilities: Dispatch job requests through the Client's CAFM system in a timely manner Liaise with engineers and close reactive and PPM work orders within SLA Run management and client reports on request Cover all helpdesk duties Coordinate all room set ups across the campus. Act as the key point of contact within the facilities department for event management. Support with the management of contractors and suppliers as required Support Assistant FM with Space Management duties. Provide administrative tasks to support Facilities Management team such as (but not limited to): - Hazard reporting - Prepare CBRE quotations for extra works - Coordinate and schedules meeting and communication plan(s) among team and/or client - Support record management audits ensuring spreadsheets are kept up to date and submitted on time. Person Specification: Education: General Education GCSE, minimum 5 at pass levels required. Skills: Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills All services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. Good General Knowledge on Excel, Word and Emails Self-motivated with good written and verbal communication skills IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software Able and flexible handling a wide variety of items daily Ability to work under pressure Able to communicate with all levels of staff in a polite and efficient manner Strong proven Customer Service experience Ability to prioritise workload to effectively meet deadlines Knowledge: Knowledge and awareness of the Service projects and facilities management industry Experience: Administration and customer services experience with the ability to communicate at all levels Aptitude: Natural flair and skill in organisation and time keeping About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Jul 16, 2025
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Belfast. The successful candidate will provide administrative support to the Facilities Management team. The successful candidate will receive training and support to develop their career in Facilities Management. Role Responsibilities: Dispatch job requests through the Client's CAFM system in a timely manner Liaise with engineers and close reactive and PPM work orders within SLA Run management and client reports on request Cover all helpdesk duties Coordinate all room set ups across the campus. Act as the key point of contact within the facilities department for event management. Support with the management of contractors and suppliers as required Support Assistant FM with Space Management duties. Provide administrative tasks to support Facilities Management team such as (but not limited to): - Hazard reporting - Prepare CBRE quotations for extra works - Coordinate and schedules meeting and communication plan(s) among team and/or client - Support record management audits ensuring spreadsheets are kept up to date and submitted on time. Person Specification: Education: General Education GCSE, minimum 5 at pass levels required. Skills: Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM. Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills All services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. Good General Knowledge on Excel, Word and Emails Self-motivated with good written and verbal communication skills IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software Able and flexible handling a wide variety of items daily Ability to work under pressure Able to communicate with all levels of staff in a polite and efficient manner Strong proven Customer Service experience Ability to prioritise workload to effectively meet deadlines Knowledge: Knowledge and awareness of the Service projects and facilities management industry Experience: Administration and customer services experience with the ability to communicate at all levels Aptitude: Natural flair and skill in organisation and time keeping About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Supporting all of our BDO offices, our Property and Facilities team provides everything we need to guarantee our people a safe, efficient, and environmentally-friendly workplace. They ensure that all of our offices use the latest systems and services, enabling seamless collaboration and consistency across our firm. They play a key role in helping us to evolve - in terms of hardware and infrastructure - and they have a uniquely tangible effect on the offices they work with. As part of this forward-thinking and collaborative team, you'll travel to our offices across the UK to make sure BDO is a brilliant place to work - for your colleagues and for you. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. OVERVIEW To proactively, positively and actively participate as a member of the Property Team in delivering Property and Facilities Services to our internal and external clients. This includes: Assisting with reporting on Property Services as outlined in the Responsibilities Section below. Including maintaining and updating Processes, Standard Operating Procedures (SOP's), Service Level Agreements (SLA's), Key Performance Indicators (KPI's) & SharePoint. Coordinating & assisting with Compliance for all Statutory and Regulatory Legislation and associated Risk Management for areas of responsibility. Including Health & Safety, completion and review of Risk Register, Risk Assessments, Method Statements (RAMS) & Permits to Work (PTW). Proactively liaising and communicating with other members of the Property Team and associated BDO Business Areas while acting as Point of Contact (PoC) for all areas of responsibility, including landlord and sub-tenants. Liaising with and coordinating Suppliers and Contractors to Contract Terms & Conditions, SLA's & KPI's aligned with Processes & Standard Operating Procedures (SOP's). Assisting with Financial Planning and Budget Management and Invoicing for Areas of Responsibility resulting in Value for Money services aligned with the Business Manager. Supporting and covering other members of the Property Team when and where required. RESPONSIBILITIES Supporting & Assisting the Property Team: For all operational aspects of the services being delivered. Structuring & Maintaining SharePoint: To be the main Point of Contact (PoC) for SharePoint and its upkeep. Projects: Maintaining Record Drawings and Building Information to ensure that this is accurate & up-to-date. Moves & Changes: Assisting with Relocations and Move Management including Space Planning and Record Drawings. Furniture, Fixtures & Fittings: Maintaining an Inventory for Lifecycle and Strategic Spares / Replacement. Workstation & Room Reservation Systems: Assisting with Workstation & Room Systems & Updates. Helpdesk: Assist with System Reporting and Compiling Associated Performance Statistics. Business Continuity Plan (BCP): Providing input, adhering to and updating the plans. Landlord & Sub-Tenants Liaison: Communication & Liaison where required. Communication: Drafting and issuing appropriate communications and posting on various systems / sites. Continuous Improvement: Apply a Plan, Do, Check, Act (PDCA) Approach to all Activity Undertaken. REQUIREMENTS Experience in a similar front of house / client facing role. Previous experience of working within a high-profile corporate environment. Knowledge of facilities management processes (preferable). Previous experience in Health & Safety or willingness to undertake training. Confident communication skills. Recognises that different people require different approaches and adjusts style appropriately. Ability to adapt to new experiences including learning new skills or systems in order to provide help during busy periods. Use initiative to find tasks to complete and catch up on when in quiet periods. Pro-active and hands on - happy to support other team members. IT Skills, Outlook, Excel, Word. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 19, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Supporting all of our BDO offices, our Property and Facilities team provides everything we need to guarantee our people a safe, efficient, and environmentally-friendly workplace. They ensure that all of our offices use the latest systems and services, enabling seamless collaboration and consistency across our firm. They play a key role in helping us to evolve - in terms of hardware and infrastructure - and they have a uniquely tangible effect on the offices they work with. As part of this forward-thinking and collaborative team, you'll travel to our offices across the UK to make sure BDO is a brilliant place to work - for your colleagues and for you. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. OVERVIEW To proactively, positively and actively participate as a member of the Property Team in delivering Property and Facilities Services to our internal and external clients. This includes: Assisting with reporting on Property Services as outlined in the Responsibilities Section below. Including maintaining and updating Processes, Standard Operating Procedures (SOP's), Service Level Agreements (SLA's), Key Performance Indicators (KPI's) & SharePoint. Coordinating & assisting with Compliance for all Statutory and Regulatory Legislation and associated Risk Management for areas of responsibility. Including Health & Safety, completion and review of Risk Register, Risk Assessments, Method Statements (RAMS) & Permits to Work (PTW). Proactively liaising and communicating with other members of the Property Team and associated BDO Business Areas while acting as Point of Contact (PoC) for all areas of responsibility, including landlord and sub-tenants. Liaising with and coordinating Suppliers and Contractors to Contract Terms & Conditions, SLA's & KPI's aligned with Processes & Standard Operating Procedures (SOP's). Assisting with Financial Planning and Budget Management and Invoicing for Areas of Responsibility resulting in Value for Money services aligned with the Business Manager. Supporting and covering other members of the Property Team when and where required. RESPONSIBILITIES Supporting & Assisting the Property Team: For all operational aspects of the services being delivered. Structuring & Maintaining SharePoint: To be the main Point of Contact (PoC) for SharePoint and its upkeep. Projects: Maintaining Record Drawings and Building Information to ensure that this is accurate & up-to-date. Moves & Changes: Assisting with Relocations and Move Management including Space Planning and Record Drawings. Furniture, Fixtures & Fittings: Maintaining an Inventory for Lifecycle and Strategic Spares / Replacement. Workstation & Room Reservation Systems: Assisting with Workstation & Room Systems & Updates. Helpdesk: Assist with System Reporting and Compiling Associated Performance Statistics. Business Continuity Plan (BCP): Providing input, adhering to and updating the plans. Landlord & Sub-Tenants Liaison: Communication & Liaison where required. Communication: Drafting and issuing appropriate communications and posting on various systems / sites. Continuous Improvement: Apply a Plan, Do, Check, Act (PDCA) Approach to all Activity Undertaken. REQUIREMENTS Experience in a similar front of house / client facing role. Previous experience of working within a high-profile corporate environment. Knowledge of facilities management processes (preferable). Previous experience in Health & Safety or willingness to undertake training. Confident communication skills. Recognises that different people require different approaches and adjusts style appropriately. Ability to adapt to new experiences including learning new skills or systems in order to provide help during busy periods. Use initiative to find tasks to complete and catch up on when in quiet periods. Pro-active and hands on - happy to support other team members. IT Skills, Outlook, Excel, Word. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description · To support the National Grid helpdesk with the delivery of services to National Grid and BNP Paribas · To support the Voids helpdesk and Sainsburys helpdesk with the delivery of service. · To support the operational teams with service delivery and project work specifically related to strategic or national accounts · To act as cover for other members of the team during planned and unplanned absence. · To conduct other administrative duties to support operations, billing, finance and the SLT as required · The Business Support Team works as one team with defined primary duties, we self-cover and therefore our coordinators are capable of multi-tasking. · Mobile Services is a varied, flexible and adaptable part of Mitie's offering to customers. The Business Support team is heavily involved supporting our operational teams, working closely with clients and suppliers and with each other. We take pride in owning the issue, solving the problem and delivering a great service. Main duties · Ensure that the sector Rythmn and Routine process is rigorously followed as directed by the Director, Mobile Services, actively engaging in the development of new activity that promotes operational excellence, cost control, revenue recognition, positive working capital, service delivery, health and safety and colleague wellness. · Build, maintain and manage positive relationships with key customers including addressing concerns and complaints in a timely manner. · Support annual price review activities to ensure that organic account growth is achieved · Support finance team in liaising with customers on debt collection issues as/when required · Support the payment of suppliers, in line with the Company Purchase Order process and sector based reconciliation and verification routines, ensuring that payments are accurate and associated revenue collected within required timescales. · To undertake additional duties in line with capabilities as required Maintain productive, cordial and collaborative relationships with internal and external customers and employees where required Ensure that a positive image and attitude is portrayed of Mobile Services at all times. · Provision of Management data and reports as required for the customer and Mitie Management. · Will be expected to understand and ensure that the data required in respect of the set KPI's from the customer is managed and delivered · Work collaboratively with other Mitie personnel within TSM, MFM or group. · Ensure that emails (both direct and to shared mailboxes) are managed and enquiries delay with in a timely manner and filed away to ensure a clean working environment. · To man the helpdesks phones when required · To attend client meetings (normally via Teams) when required The following is a list of various duties that could be required (primary duties will be defined): Interrogate Inspection reports for issues and report through to the BNPP Helpdesk and Management team if required. Use ServiceTrac to capture Inspection trends throughout the month and log onto the Inspection tracker sheet. Compile an end of month report for Inspections and send to the Voids Account Manager. Track Inspections failures and chase the Operation Managers and service partners if an Inspection has been missed. Inform the client of any potential issues that have been reported on their property Liaise with approved suppliers to gain quotes and assign workload. Keep a track of ongoing events on a database. This is to ensure we are following each event to fruition and capturing costs once completed. Raise an AS Business Form for new Sites, Terminations and Amendments. Ad-Hoc costs are to be captured ASAP after the job has been completed. · Mange, control and own client request from start to fruition. · Keep track of new sites and terminations to ensure we are capturing the needs of the client effectively. Ensure the BNPP Management team and BNPP Helpdesk are communicated with effectively. Support with the customer AI's process, supported by the Voids Account Manager. · Build, maintain and manage positive relationships with all stakeholders. Measurable by customer satisfaction, terminations reporting. · Upload all completed Inspections onto the clients H&S portal · Keep track of the BNPP Workbook and work with the accounts team on changes and price increases · Update ST when a new site has come onto our books. Insert Alarm codes and site specific information onto the 'Mobile Operator Instructions' section. · To administer the ServiceTrac system · To control, log and support the resolution of access issues. Qualifications · Demonstrable experience of customer relationship management at a junior level that has shown escalation and critical issue resolution. · Demonstrable knowledge of a helpdesk function and the needs of a fast paced business. · Professional appearance and presentation · Methodical and well organised · Resilient and tenacious · "Can do" approach · Flexible and adaptable · Good communicator - verbal and written · Computer literate · Commercially and financially aware · Good inter-personal skills · Ability to communicate at multi levels · Proven experience in problem solving and issue resolution Whilst the above is a criteria that is felt to be essential, an appropriate candidate that excels in other areas will still be considered. Additional Information Need to have 5 Year UK History only
Dec 01, 2021
Full time
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description · To support the National Grid helpdesk with the delivery of services to National Grid and BNP Paribas · To support the Voids helpdesk and Sainsburys helpdesk with the delivery of service. · To support the operational teams with service delivery and project work specifically related to strategic or national accounts · To act as cover for other members of the team during planned and unplanned absence. · To conduct other administrative duties to support operations, billing, finance and the SLT as required · The Business Support Team works as one team with defined primary duties, we self-cover and therefore our coordinators are capable of multi-tasking. · Mobile Services is a varied, flexible and adaptable part of Mitie's offering to customers. The Business Support team is heavily involved supporting our operational teams, working closely with clients and suppliers and with each other. We take pride in owning the issue, solving the problem and delivering a great service. Main duties · Ensure that the sector Rythmn and Routine process is rigorously followed as directed by the Director, Mobile Services, actively engaging in the development of new activity that promotes operational excellence, cost control, revenue recognition, positive working capital, service delivery, health and safety and colleague wellness. · Build, maintain and manage positive relationships with key customers including addressing concerns and complaints in a timely manner. · Support annual price review activities to ensure that organic account growth is achieved · Support finance team in liaising with customers on debt collection issues as/when required · Support the payment of suppliers, in line with the Company Purchase Order process and sector based reconciliation and verification routines, ensuring that payments are accurate and associated revenue collected within required timescales. · To undertake additional duties in line with capabilities as required Maintain productive, cordial and collaborative relationships with internal and external customers and employees where required Ensure that a positive image and attitude is portrayed of Mobile Services at all times. · Provision of Management data and reports as required for the customer and Mitie Management. · Will be expected to understand and ensure that the data required in respect of the set KPI's from the customer is managed and delivered · Work collaboratively with other Mitie personnel within TSM, MFM or group. · Ensure that emails (both direct and to shared mailboxes) are managed and enquiries delay with in a timely manner and filed away to ensure a clean working environment. · To man the helpdesks phones when required · To attend client meetings (normally via Teams) when required The following is a list of various duties that could be required (primary duties will be defined): Interrogate Inspection reports for issues and report through to the BNPP Helpdesk and Management team if required. Use ServiceTrac to capture Inspection trends throughout the month and log onto the Inspection tracker sheet. Compile an end of month report for Inspections and send to the Voids Account Manager. Track Inspections failures and chase the Operation Managers and service partners if an Inspection has been missed. Inform the client of any potential issues that have been reported on their property Liaise with approved suppliers to gain quotes and assign workload. Keep a track of ongoing events on a database. This is to ensure we are following each event to fruition and capturing costs once completed. Raise an AS Business Form for new Sites, Terminations and Amendments. Ad-Hoc costs are to be captured ASAP after the job has been completed. · Mange, control and own client request from start to fruition. · Keep track of new sites and terminations to ensure we are capturing the needs of the client effectively. Ensure the BNPP Management team and BNPP Helpdesk are communicated with effectively. Support with the customer AI's process, supported by the Voids Account Manager. · Build, maintain and manage positive relationships with all stakeholders. Measurable by customer satisfaction, terminations reporting. · Upload all completed Inspections onto the clients H&S portal · Keep track of the BNPP Workbook and work with the accounts team on changes and price increases · Update ST when a new site has come onto our books. Insert Alarm codes and site specific information onto the 'Mobile Operator Instructions' section. · To administer the ServiceTrac system · To control, log and support the resolution of access issues. Qualifications · Demonstrable experience of customer relationship management at a junior level that has shown escalation and critical issue resolution. · Demonstrable knowledge of a helpdesk function and the needs of a fast paced business. · Professional appearance and presentation · Methodical and well organised · Resilient and tenacious · "Can do" approach · Flexible and adaptable · Good communicator - verbal and written · Computer literate · Commercially and financially aware · Good inter-personal skills · Ability to communicate at multi levels · Proven experience in problem solving and issue resolution Whilst the above is a criteria that is felt to be essential, an appropriate candidate that excels in other areas will still be considered. Additional Information Need to have 5 Year UK History only
PETA Ltd are looking to recruit a Facilities Support Apprentice to support in the vibrant Lakeside North Harbour facility. If you want to gain experience across a range of business functions, this could be the perfect apprenticeship for you. The Facilities Support Apprentice will work across all aspects of the facilities management (FM) function. This will include helpdesk, purchasing, reception, events, meeting room operations, maintenance management, project work, customer services and health and safety. The role will be split across the FM department and front of house reception. There is the intention for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. The role will become permanent subject to completion of qualifications/senior management review. Future progression routes include Property Administrator, Facilities Coordinator, Assistant FM or Front of House Manager along with options across Avison Young nationally. Progression is very good in the FM department for the successful candidate after gaining the appropriate experience. The interview will be smart dress appropriate for a business environment. Each candidate will be asked general questions about themselves and why they would like to work in a facilities department and also about Lakeside North Harbour. As part of the interview each candidate should bring something with them that best describes their personality and provide a basic overview of how the object, picture or phrase best describes their character. Training to be provided Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach. About the role The Facilities Support Apprentice will be responsible for 2 main fuctions: Facilities Management Monitor the Lakeside FM Helpdesk email inbox; to log work orders on the system allocating them to engineers Assist the Facilities Coordinator with the scheduling of works for engineers and ensuring that they are updating the system, with works done Liaise with the FM Team regarding any items to be ordered to complete jobs Ensure that the email account is kept tidy and all completed correspondence is filed General filing of service records Assisting with site Health & Safety requirements As part of the FM team Liaise with internal and external customers about a wide variety of issues and queries; sending emails to occupiers to let them know what is happening around site Arranging annual service contract and scheduling dates Assisting with contract management for key service providers Learning the purchasing order system and how to raise PO's and approve invoices Assisting the Security Team with post functions Under supervision, assisting the emergency response team to safely manage evacuations and or disaster managementReception, Meeting Rooms and Events Undertaking front of house duties, including meeting and greeting the visitors to the campus Assisting in the Badge Audits for both Reception desks on a daily or weekly basis Answering the switchboard promptly and efficiently Assisting in the set up and delivery of beverages to the Conference & Meeting rooms Undertaking general office duties, including correspondence, emails to ensure the smooth running of the receptions Keeping up to date with what's going on throughout the campus to provide accurate information to Occupiers & Visitors Reporting any maintenance, breakage or cleanliness problems to the HelpdeskEssential Skills It is essential that the Facilities Support Apprentice has: A good all-round level of written English and maths equivalent to grade C/4 or above at GCSE A friendly and welcoming approach High standards of dress and presentation The ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant telephone manner Good administrative skills and the ability with training to use email, Microsoft Office, Visitor Management Systems and BMS operating systems Strong team working skills Good communication skills The mentality to work alternating roles both practical, administrative and physical About Company Founded in 1978 to create a more accountable and nimble real estate company, with legacies dating back more than 200 years, our client will never outgrow our values of putting people first in every choice we make. Our client is built on the belief that commercial real estate isn't just about the buildings and the square footage and the occupancies. At its best it's about spaces and places that improve lives and help businesses thrive; for the employees, citizens and communities that make impact matter. They strive to be real estate at its best, helping people be more productive, prosperous and positive. Set in stunning 130-acre landscaped grounds, Lakeside North Harbour is the place for business on the South Coast. Lakeside's flexible office space offers tailored opportunites to suit every business. Communiy is at the heart of everything that Lakeside do. Don't miss out on this excellent opportunity; apply for the Facilities Support Apprentice role today
Dec 01, 2021
Full time
PETA Ltd are looking to recruit a Facilities Support Apprentice to support in the vibrant Lakeside North Harbour facility. If you want to gain experience across a range of business functions, this could be the perfect apprenticeship for you. The Facilities Support Apprentice will work across all aspects of the facilities management (FM) function. This will include helpdesk, purchasing, reception, events, meeting room operations, maintenance management, project work, customer services and health and safety. The role will be split across the FM department and front of house reception. There is the intention for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. The role will become permanent subject to completion of qualifications/senior management review. Future progression routes include Property Administrator, Facilities Coordinator, Assistant FM or Front of House Manager along with options across Avison Young nationally. Progression is very good in the FM department for the successful candidate after gaining the appropriate experience. The interview will be smart dress appropriate for a business environment. Each candidate will be asked general questions about themselves and why they would like to work in a facilities department and also about Lakeside North Harbour. As part of the interview each candidate should bring something with them that best describes their personality and provide a basic overview of how the object, picture or phrase best describes their character. Training to be provided Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach. About the role The Facilities Support Apprentice will be responsible for 2 main fuctions: Facilities Management Monitor the Lakeside FM Helpdesk email inbox; to log work orders on the system allocating them to engineers Assist the Facilities Coordinator with the scheduling of works for engineers and ensuring that they are updating the system, with works done Liaise with the FM Team regarding any items to be ordered to complete jobs Ensure that the email account is kept tidy and all completed correspondence is filed General filing of service records Assisting with site Health & Safety requirements As part of the FM team Liaise with internal and external customers about a wide variety of issues and queries; sending emails to occupiers to let them know what is happening around site Arranging annual service contract and scheduling dates Assisting with contract management for key service providers Learning the purchasing order system and how to raise PO's and approve invoices Assisting the Security Team with post functions Under supervision, assisting the emergency response team to safely manage evacuations and or disaster managementReception, Meeting Rooms and Events Undertaking front of house duties, including meeting and greeting the visitors to the campus Assisting in the Badge Audits for both Reception desks on a daily or weekly basis Answering the switchboard promptly and efficiently Assisting in the set up and delivery of beverages to the Conference & Meeting rooms Undertaking general office duties, including correspondence, emails to ensure the smooth running of the receptions Keeping up to date with what's going on throughout the campus to provide accurate information to Occupiers & Visitors Reporting any maintenance, breakage or cleanliness problems to the HelpdeskEssential Skills It is essential that the Facilities Support Apprentice has: A good all-round level of written English and maths equivalent to grade C/4 or above at GCSE A friendly and welcoming approach High standards of dress and presentation The ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant telephone manner Good administrative skills and the ability with training to use email, Microsoft Office, Visitor Management Systems and BMS operating systems Strong team working skills Good communication skills The mentality to work alternating roles both practical, administrative and physical About Company Founded in 1978 to create a more accountable and nimble real estate company, with legacies dating back more than 200 years, our client will never outgrow our values of putting people first in every choice we make. Our client is built on the belief that commercial real estate isn't just about the buildings and the square footage and the occupancies. At its best it's about spaces and places that improve lives and help businesses thrive; for the employees, citizens and communities that make impact matter. They strive to be real estate at its best, helping people be more productive, prosperous and positive. Set in stunning 130-acre landscaped grounds, Lakeside North Harbour is the place for business on the South Coast. Lakeside's flexible office space offers tailored opportunites to suit every business. Communiy is at the heart of everything that Lakeside do. Don't miss out on this excellent opportunity; apply for the Facilities Support Apprentice role today
