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software development manager remote configuration management
Randstad Delivery
Software Engineering Manager
Randstad Delivery
Software Engineering Manager Software Engineering Manager - London - Remote/Hybrid - 65k NEG Are you a Software Engineering Manager or Lead Engineer ready to drive significant change? We are transforming our highly successful desktop ERP into a cutting-edge, self-hosted web solution. This is a fundamental rebuild, designed to significantly improve operational scalability and team efficiency. What You'll Be Doing We seek a hands-on leader to guide the development of our new web application using Blazor, ASP.NET Core, and C#. You will primarily provide technical leadership to a small team of seasoned developers as they transition to web development. This role requires a highly technical leader comfortable managing projects without dedicated DevOps or UI/UX specialists, thriving in a high-ownership environment. Key Responsibilities: Architect, design, and implement full-stack functionality: Blazor UI, ASP.NET Core backend, database integration, and deployment. Provide technical direction and hands-on development across the platform lifecycle. Lead and ensure adherence to team standards for development controls and processes. Guide on API and web-dev best practices, setting positive examples for engineers. Establish efficient development workflows, testing strategies, and deployment pipelines. Ensure the solution is secure, maintainable, performant, and extensible for production readiness. Champion software engineering best practices with a pragmatic, delivery-focused mindset. Help maintain internal system documentation by writing and updating procedures as required throughout the SDLC. Who You Are: You are a skilled technical leader, passionate about building robust, scalable web applications. While strong technical leadership is paramount, you also possess the crucial soft skills to influence and be a key decision-maker within a well-established team. You will lead by example through hands-on contribution. What You'll Bring: Proven, recent, hands-on development experience with C#, ASP.NET Core, Blazor, and T-SQL. Solid understanding of web application architecture, component-driven UI development, and backend integration. Experience deploying self-hosted applications, including configuration, infrastructure, and security considerations. Ability to provide architectural clarity and technical mentorship for engineers transitioning from desktop to web development. Excellent communication and organisational skills, able to set direction and manage priorities effectively. Experience in early-stage product teams or with accounting/enterprise back-office systems is a plus. Familiarity with Entity Framework Core, SignalR, or relevant .NET ecosystem tools is preferred. Exposure to CI/CD, basic infrastructure setup, and cloud/hybrid deployment models, even without dedicated DevOps support, is beneficial. Strong UI sensibility, capable of creating user-friendly interfaces without a dedicated design team, is a bonus. Why Join Us? This is a significant opportunity to lead the transformation of a key product into a modern, web-based solution. You will play a central role in shaping architecture, mentoring talent, and delivering a system critical for the business's long-term success. Join a "Great Place to Work UK" certified company, offering extensive benefits and a supportive environment. Based at our East Croydon / Hybrid office, reporting directly to the Head of Software Development, you will find clear career progression as our business expands its software expertise across operating companies. If you are a highly technical engineering leader who thrives in small teams, embraces varied responsibilities, and delivers quality software under real-world constraints, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 30, 2025
Full time
Software Engineering Manager Software Engineering Manager - London - Remote/Hybrid - 65k NEG Are you a Software Engineering Manager or Lead Engineer ready to drive significant change? We are transforming our highly successful desktop ERP into a cutting-edge, self-hosted web solution. This is a fundamental rebuild, designed to significantly improve operational scalability and team efficiency. What You'll Be Doing We seek a hands-on leader to guide the development of our new web application using Blazor, ASP.NET Core, and C#. You will primarily provide technical leadership to a small team of seasoned developers as they transition to web development. This role requires a highly technical leader comfortable managing projects without dedicated DevOps or UI/UX specialists, thriving in a high-ownership environment. Key Responsibilities: Architect, design, and implement full-stack functionality: Blazor UI, ASP.NET Core backend, database integration, and deployment. Provide technical direction and hands-on development across the platform lifecycle. Lead and ensure adherence to team standards for development controls and processes. Guide on API and web-dev best practices, setting positive examples for engineers. Establish efficient development workflows, testing strategies, and deployment pipelines. Ensure the solution is secure, maintainable, performant, and extensible for production readiness. Champion software engineering best practices with a pragmatic, delivery-focused mindset. Help maintain internal system documentation by writing and updating procedures as required throughout the SDLC. Who You Are: You are a skilled technical leader, passionate about building robust, scalable web applications. While strong technical leadership is paramount, you also possess the crucial soft skills to influence and be a key decision-maker within a well-established team. You will lead by example through hands-on contribution. What You'll Bring: Proven, recent, hands-on development experience with C#, ASP.NET Core, Blazor, and T-SQL. Solid understanding of web application architecture, component-driven UI development, and backend integration. Experience deploying self-hosted applications, including configuration, infrastructure, and security considerations. Ability to provide architectural clarity and technical mentorship for engineers transitioning from desktop to web development. Excellent communication and organisational skills, able to set direction and manage priorities effectively. Experience in early-stage product teams or with accounting/enterprise back-office systems is a plus. Familiarity with Entity Framework Core, SignalR, or relevant .NET ecosystem tools is preferred. Exposure to CI/CD, basic infrastructure setup, and cloud/hybrid deployment models, even without dedicated DevOps support, is beneficial. Strong UI sensibility, capable of creating user-friendly interfaces without a dedicated design team, is a bonus. Why Join Us? This is a significant opportunity to lead the transformation of a key product into a modern, web-based solution. You will play a central role in shaping architecture, mentoring talent, and delivering a system critical for the business's long-term success. Join a "Great Place to Work UK" certified company, offering extensive benefits and a supportive environment. Based at our East Croydon / Hybrid office, reporting directly to the Head of Software Development, you will find clear career progression as our business expands its software expertise across operating companies. If you are a highly technical engineering leader who thrives in small teams, embraces varied responsibilities, and delivers quality software under real-world constraints, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sr Consultant - DB2 SME Sysprog
Broadcom Inc.
Sr Consultant - DB2 SME Sysprog page is loaded Sr Consultant - DB2 SME Sysprog Apply locations United Kingdom-Remote Location time type Full time posted on Posted 13 Days Ago job requisition id R023358 Please Note: 1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Title: Sr Consultant - SME DB2 System Programmer Overview: A Senior Consultant is responsible to provide subject-matter expertise, thought leadership, adoption guidance and solution/technical specialization as a Mainframe DB2 System Programmer. You will also be expected to Install, upgrade and maintain the DB2 software as well as Broadcom DB2 Administration software. You will be assigned Install, Upgrade and maintain Broadcom DB2 Administration and Performance solutions. The successful candidate will build customer, partner and prospect relationships to better understand their business and IT challenges. This is a hands-on keyboard position with the expectation of SME skillsets in DB2 and the enablement of common interfaces like CICS, DB2Connect and learn various others. You will also asked to build and maintain DB2 infrastructure, which is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Key Requirements: Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Participate in an on call rotation. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Success Metrics: To be successful as a DB2 Systems Programmer, you should have experience with the following. 15 years experience in the installation, maintenance, and upgrade of the IBM DB2 product and of DB2 implementation using SMPe best practices. 10 years practical experience working as a DB2 Systems Programmer. Including problem resolution and performance management experience. 10 years of experience with Broadcom's DB2 Product suites, particularly DB2 Administration and Performance Toolsets (RC/Migrator, RC/Editor, Detector and others) 10 years of experience managing DB2 Performance and DB2 problem resolution in a high availability environment. Some other highly valued skills may include Experience with z/OSMF. Experience with Data Propagation methodologies. Experience with DB2 internal and RACF Security. Possess a strong willingness to learn emerging mainframe technologies. Experience in managing on call for DB2 environments Education Requirements: A senior consultant will have a minimum of 15 - 20 years of experience on the mainframe platform. The minimum education is a bachelor's degree or equivalent experience. 15 years of mainframe experience may be substituted for the bachelor's degree requirement. This is a Mainframe DB2 System Programmer SME position. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Jul 29, 2025
Full time
Sr Consultant - DB2 SME Sysprog page is loaded Sr Consultant - DB2 SME Sysprog Apply locations United Kingdom-Remote Location time type Full time posted on Posted 13 Days Ago job requisition id R023358 Please Note: 1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Title: Sr Consultant - SME DB2 System Programmer Overview: A Senior Consultant is responsible to provide subject-matter expertise, thought leadership, adoption guidance and solution/technical specialization as a Mainframe DB2 System Programmer. You will also be expected to Install, upgrade and maintain the DB2 software as well as Broadcom DB2 Administration software. You will be assigned Install, Upgrade and maintain Broadcom DB2 Administration and Performance solutions. The successful candidate will build customer, partner and prospect relationships to better understand their business and IT challenges. This is a hands-on keyboard position with the expectation of SME skillsets in DB2 and the enablement of common interfaces like CICS, DB2Connect and learn various others. You will also asked to build and maintain DB2 infrastructure, which is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Key Requirements: Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Participate in an on call rotation. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Success Metrics: To be successful as a DB2 Systems Programmer, you should have experience with the following. 15 years experience in the installation, maintenance, and upgrade of the IBM DB2 product and of DB2 implementation using SMPe best practices. 10 years practical experience working as a DB2 Systems Programmer. Including problem resolution and performance management experience. 10 years of experience with Broadcom's DB2 Product suites, particularly DB2 Administration and Performance Toolsets (RC/Migrator, RC/Editor, Detector and others) 10 years of experience managing DB2 Performance and DB2 problem resolution in a high availability environment. Some other highly valued skills may include Experience with z/OSMF. Experience with Data Propagation methodologies. Experience with DB2 internal and RACF Security. Possess a strong willingness to learn emerging mainframe technologies. Experience in managing on call for DB2 environments Education Requirements: A senior consultant will have a minimum of 15 - 20 years of experience on the mainframe platform. The minimum education is a bachelor's degree or equivalent experience. 15 years of mainframe experience may be substituted for the bachelor's degree requirement. This is a Mainframe DB2 System Programmer SME position. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Senior Software Engineer (Front End)
TP ICAP Group
Senior Software Engineer (Front End) page is loaded Senior Software Engineer (Front End) Apply locations Belfast time type Full time posted on Posted 3 Days Ago job requisition id R4058 Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview As a Senior Software Engineer at TP ICAP you will be part of a talented team delivering business critical software for the internal broking division and their external customer base. You will work within an Agile environment, from design through to implementation, with a strong focus on Continuous Improvement whilst working collaboratively as part of self-organising, cross-functional team. There will be a focus on continuous integration and deployment. Role Responsibilities Work closely with the Architect/Principal to build solutions that align to the IT strategy/vision. Provide support and mentoring to other members of the team. Work in partnership with QA counterpart to ensure the delivery of quality software. Promote delivery of quality software - unit tests, code reviews etc. Experiment with multiple technologies and methodologies as part of delivery, to help guarantee the best solution and approach. Deliver against both Functional and Non-functional requirements. Take Ownership/Accountability for development of key features and drive to completion. Communicate effectively on progress and ensure impediments are raised early to minimise impact on the delivery. Experience / Competences Essential + 5 years proven experience operating as a senior software engineer Expert in modern UI Engineering using React/Typescript/JavaScript - HTML/ CSS and Object Orientated design principals. Demonstrable experience in HTML5, React 16/17+, React /19, Typescript4/5+, JavaScript JS ES6, JSX as a plus. Proficient use of UI Libraries such as Material UI or Ant Design. Skilled in building unit and E2E tests using Jest, Selenium, Cucumber or similar. Knowledge of performance optimisation techniques, optimise web performance and load times Awareness of web security best practices to protect applications from vulnerabilities Experience using build tools such as Webpack or Vite and configuration files Adept at delivering User Experience (UX) and User Interface (UI) Design for cross-browser compatibility Familiarity with Gitlabs/GitHub, CI/CD build pipelines, and package management. Experience using code quality and governance tools such as SonarQube. Knowledgeable in Jira or similar issue management system. Performing application testing, demonstrating the software meets the requirements Adept at Agile working practices, strong communication including collaboration with local and remote team members. Appreciation of the full SDLC, proactive involvement in shaping the delivery prior and during development, through QA phase, and post-release support. Excellent attention to detail, highly organised with a proactive and independent approach to problem solvingand innovative solutions. Delivery-focused and pragmatic, capable of working on multiple tasks simultaneously and managing deadlines. Critically evaluate and offer challenge to design or approach to achieve the best outcome for the project. Proficient in writing test tools and documentation of systems Non-Essential NX / Turbo repo or a similar Mono repo approach, Node JS Design mock-ups and collaboration using Figma or similar Background and experience of financial/ trading platforms and knowledge of financial markets Understanding of .NET Framework and relational database technologies API development Knowledge of D3 Java Script libraries In-depth knowledge of AWS services. Experience with serverless architecture and microservices. Experience with TDD, BDD or similar approaches to specifying requirements and design. Use of Storybook for design and build of UI components Job Band & Level - Manager, 6 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.
Jul 29, 2025
Full time
Senior Software Engineer (Front End) page is loaded Senior Software Engineer (Front End) Apply locations Belfast time type Full time posted on Posted 3 Days Ago job requisition id R4058 Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview As a Senior Software Engineer at TP ICAP you will be part of a talented team delivering business critical software for the internal broking division and their external customer base. You will work within an Agile environment, from design through to implementation, with a strong focus on Continuous Improvement whilst working collaboratively as part of self-organising, cross-functional team. There will be a focus on continuous integration and deployment. Role Responsibilities Work closely with the Architect/Principal to build solutions that align to the IT strategy/vision. Provide support and mentoring to other members of the team. Work in partnership with QA counterpart to ensure the delivery of quality software. Promote delivery of quality software - unit tests, code reviews etc. Experiment with multiple technologies and methodologies as part of delivery, to help guarantee the best solution and approach. Deliver against both Functional and Non-functional requirements. Take Ownership/Accountability for development of key features and drive to completion. Communicate effectively on progress and ensure impediments are raised early to minimise impact on the delivery. Experience / Competences Essential + 5 years proven experience operating as a senior software engineer Expert in modern UI Engineering using React/Typescript/JavaScript - HTML/ CSS and Object Orientated design principals. Demonstrable experience in HTML5, React 16/17+, React /19, Typescript4/5+, JavaScript JS ES6, JSX as a plus. Proficient use of UI Libraries such as Material UI or Ant Design. Skilled in building unit and E2E tests using Jest, Selenium, Cucumber or similar. Knowledge of performance optimisation techniques, optimise web performance and load times Awareness of web security best practices to protect applications from vulnerabilities Experience using build tools such as Webpack or Vite and configuration files Adept at delivering User Experience (UX) and User Interface (UI) Design for cross-browser compatibility Familiarity with Gitlabs/GitHub, CI/CD build pipelines, and package management. Experience using code quality and governance tools such as SonarQube. Knowledgeable in Jira or similar issue management system. Performing application testing, demonstrating the software meets the requirements Adept at Agile working practices, strong communication including collaboration with local and remote team members. Appreciation of the full SDLC, proactive involvement in shaping the delivery prior and during development, through QA phase, and post-release support. Excellent attention to detail, highly organised with a proactive and independent approach to problem solvingand innovative solutions. Delivery-focused and pragmatic, capable of working on multiple tasks simultaneously and managing deadlines. Critically evaluate and offer challenge to design or approach to achieve the best outcome for the project. Proficient in writing test tools and documentation of systems Non-Essential NX / Turbo repo or a similar Mono repo approach, Node JS Design mock-ups and collaboration using Figma or similar Background and experience of financial/ trading platforms and knowledge of financial markets Understanding of .NET Framework and relational database technologies API development Knowledge of D3 Java Script libraries In-depth knowledge of AWS services. Experience with serverless architecture and microservices. Experience with TDD, BDD or similar approaches to specifying requirements and design. Use of Storybook for design and build of UI components Job Band & Level - Manager, 6 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.
Post Production Support Specialist, Charles River Development, Assistant Vice President
State Street Corporation
What we are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued. Why this job is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. What you will be responsible for PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Analyze and evaluate requirementsissues while providing product expertise and guidance throughout the post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace. Responsible for maintaining a client issues list and status reporting. Train users on existing workflows Gather requirements for new asset classes, security types and/or business line Document requirements Works with Professional Services team to assign dedicated resources to accomplish deliverables Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements. What we value The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems. PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable. Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable. Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments. Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools. A strong record of customer service. Post Go Live Support Specialistsmust understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally. Must be customer driven,work within a team environment, and be focused on providing a high quality of service to the customer. Strong time management skills including the ability to manage multiple projects in parallel. Strong problem solving/analytical skills. Education & Preferred Qualifications Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus. 3 to 5+ years of experience Travel as required by the Customer Additional Requirements The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients.Travel of 30-50% is typical but may exceed that at any given year. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Company: Charles River Development Discover more at
Jul 29, 2025
Full time
What we are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued. Why this job is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. What you will be responsible for PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Analyze and evaluate requirementsissues while providing product expertise and guidance throughout the post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace. Responsible for maintaining a client issues list and status reporting. Train users on existing workflows Gather requirements for new asset classes, security types and/or business line Document requirements Works with Professional Services team to assign dedicated resources to accomplish deliverables Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements. What we value The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems. PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable. Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable. Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments. Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools. A strong record of customer service. Post Go Live Support Specialistsmust understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally. Must be customer driven,work within a team environment, and be focused on providing a high quality of service to the customer. Strong time management skills including the ability to manage multiple projects in parallel. Strong problem solving/analytical skills. Education & Preferred Qualifications Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus. 3 to 5+ years of experience Travel as required by the Customer Additional Requirements The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients.Travel of 30-50% is typical but may exceed that at any given year. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Company: Charles River Development Discover more at
JAM Recruitment Ltd
Principal Engineer - Design Zone Integration - V04471
JAM Recruitment Ltd
Location: Scotstoun, Mainly remote with rare travel to site. Duration: 12 Month Contract Rate: 56.55 per hour umbrealla rate (Inside IR35) Overview: Needs technical background Liaise between engineering and senior stakeholders. Influencing role Needs strong Problem Solving skills, root cause analysis, Identify future bottle necks, this role will not fix the problems but create a team in the engineering space to go fix the problems. Essential Criteria: People management experience (no direct reports in this role), strong communication skills, capable of conducting engineering analysis, identifying future bottle neck / problem solving. Desirable: Worked for BAE or ship building, degree or chartered engineer. Life Cycle or project management experience beneficial but not essential. Software used in the team Jira, Confluence and Tableau. Industry: Ideally Defence or oil & Gas Role: The Principle Engineer - Design Zone Integration reports directly to the Engineering Manager - Design Zone Integration. This role will define the strategy and execute the workscope required to ensure successful delivery of the stage 1 and stage 2 engineering Zx programme Provide specialist engineering expertise to organise and co-ordinate significant aspects of engineering activity within the CSC Programme to ensure defined objectives of the Design Zone Integration process are achieved whilst continually maintaining quality and cost. Interface closely with delivery domains to identify and resolve cross domain technical issues affecting progress through the zonal reviews. The role will be a key cross-domain engineering point of contact for specified design zones. Support the delivery of detail design engineering enablers. Liaise with the BAE IPT leads and central detail design teams to ensure design assurance is met and maintained for the ZX process. Lead a cultural change agenda through driving new ways of working which empowers decision making and recognises expertise and defer authority to those best suited to make the decision. Core Duties: Work with the multi-disciplinary stage 1 and stage 2 engineering resource for domain including the delivery of engineering work and services using an Integrated Project Team structure comprising of members of several disciplines with multiple interfaces with programme leadership, customers and suppliers Practice the maintenance and modification engineering processes and procedures in the engineering zonal integration strategy in response to technical developments and operational need. Carry out complex technical analyses and investigations, including evaluation and selection of technical options, and prepare reports with suggested recommendations to support the resolution of problems and the improvement of engineering capability. Support the development of designs in line with specifications and all quality and technical standards, and carry out design appraisals in assigned zones to ensure all standards are maintained. Lead investigations into operational problems or developments and develop and prepare solutions, individually or as a member of a cross-domain team. Embody and deliver Lessons learned from the T26 Zonal Engineering Maturity process. Work closely with the Engineering Change Manager thus an integrated view is maintained to ensure configuration control of the ZX process (including stage 1 and stage 2 BOM and design artefact alignment). Build strong relationships with key stakeholders to successfully discharge the role. Deliverables: Keep up to date in relevant technical areas, develop skills and capabilities to be able to provide more effective services (seeking and sharing good practice and knowledge to continuously improve practices), and supply technical support and expertise to others as required. Provide help and direction to less experienced team members to support both effective working and personal development. Lead, develop and motivate the engineering teams to ensure they are aware of and capable of delivering their accountabilities. Make engineering decisions within own sphere of responsibility and delegated authority. Except in extraordinary circumstances, execution of the work will be achieved without continual supervision: instead a definition of the task outputs, budget (where relevant) and time-scale constraints will be agreed at the outset. Key Skills: Proven track record of leading detail design and or engineering teams Application and delivery of engineering work packages in line with NS engineering functional governance. Experienced in Engineering framework, ELC and LCM in line with Naval Ships frameworks. Strong collaborating and influencing skills to build positive, effective and trusted relationships. Ability to drive the performance and delivery of an engineering projec Strategic mind-set, with strong influencing skills An accomplished communicator. Risk management of technically complex issues
Jul 28, 2025
Contractor
Location: Scotstoun, Mainly remote with rare travel to site. Duration: 12 Month Contract Rate: 56.55 per hour umbrealla rate (Inside IR35) Overview: Needs technical background Liaise between engineering and senior stakeholders. Influencing role Needs strong Problem Solving skills, root cause analysis, Identify future bottle necks, this role will not fix the problems but create a team in the engineering space to go fix the problems. Essential Criteria: People management experience (no direct reports in this role), strong communication skills, capable of conducting engineering analysis, identifying future bottle neck / problem solving. Desirable: Worked for BAE or ship building, degree or chartered engineer. Life Cycle or project management experience beneficial but not essential. Software used in the team Jira, Confluence and Tableau. Industry: Ideally Defence or oil & Gas Role: The Principle Engineer - Design Zone Integration reports directly to the Engineering Manager - Design Zone Integration. This role will define the strategy and execute the workscope required to ensure successful delivery of the stage 1 and stage 2 engineering Zx programme Provide specialist engineering expertise to organise and co-ordinate significant aspects of engineering activity within the CSC Programme to ensure defined objectives of the Design Zone Integration process are achieved whilst continually maintaining quality and cost. Interface closely with delivery domains to identify and resolve cross domain technical issues affecting progress through the zonal reviews. The role will be a key cross-domain engineering point of contact for specified design zones. Support the delivery of detail design engineering enablers. Liaise with the BAE IPT leads and central detail design teams to ensure design assurance is met and maintained for the ZX process. Lead a cultural change agenda through driving new ways of working which empowers decision making and recognises expertise and defer authority to those best suited to make the decision. Core Duties: Work with the multi-disciplinary stage 1 and stage 2 engineering resource for domain including the delivery of engineering work and services using an Integrated Project Team structure comprising of members of several disciplines with multiple interfaces with programme leadership, customers and suppliers Practice the maintenance and modification engineering processes and procedures in the engineering zonal integration strategy in response to technical developments and operational need. Carry out complex technical analyses and investigations, including evaluation and selection of technical options, and prepare reports with suggested recommendations to support the resolution of problems and the improvement of engineering capability. Support the development of designs in line with specifications and all quality and technical standards, and carry out design appraisals in assigned zones to ensure all standards are maintained. Lead investigations into operational problems or developments and develop and prepare solutions, individually or as a member of a cross-domain team. Embody and deliver Lessons learned from the T26 Zonal Engineering Maturity process. Work closely with the Engineering Change Manager thus an integrated view is maintained to ensure configuration control of the ZX process (including stage 1 and stage 2 BOM and design artefact alignment). Build strong relationships with key stakeholders to successfully discharge the role. Deliverables: Keep up to date in relevant technical areas, develop skills and capabilities to be able to provide more effective services (seeking and sharing good practice and knowledge to continuously improve practices), and supply technical support and expertise to others as required. Provide help and direction to less experienced team members to support both effective working and personal development. Lead, develop and motivate the engineering teams to ensure they are aware of and capable of delivering their accountabilities. Make engineering decisions within own sphere of responsibility and delegated authority. Except in extraordinary circumstances, execution of the work will be achieved without continual supervision: instead a definition of the task outputs, budget (where relevant) and time-scale constraints will be agreed at the outset. Key Skills: Proven track record of leading detail design and or engineering teams Application and delivery of engineering work packages in line with NS engineering functional governance. Experienced in Engineering framework, ELC and LCM in line with Naval Ships frameworks. Strong collaborating and influencing skills to build positive, effective and trusted relationships. Ability to drive the performance and delivery of an engineering projec Strategic mind-set, with strong influencing skills An accomplished communicator. Risk management of technically complex issues
Stott & May
Technical Lead (Delivery Manager)
Stott & May
Technical Lead (Delivery Manager) Start: ASAP Duration: 6-12 months Location: 1-2 days on site per week in Edinburgh Pay: negotiable (inside IR35) We are seeking a Technical Delivery Manager to lead the technical execution of complex software delivery projects. This contract role ensures coordination across Solution Design, Application Experts, DevOps, Configuration and Integration teams, and close collaboration with the client. Key Responsibilities - Lead technical delivery and own the project's Delivery Model. - Drive software development, deployment, configuration, and testing activities. - Build and maintain Work Breakdown Structures; track and report progress. - Contribute to Agile roles (RTE, Scrum Master, Product Owner) as needed. - Coordinate risk, scope, and change management with the Project Manager. - Optimise CI/CD processes and support test automation in DevOps environments. - Support technical customer engagements and ensure delivery commitments are met. - Promote continuous improvement and delivery excellence. - Track delivery KPIs such as on-time delivery and customer satisfaction. - Ensure compliance with software delivery processes. Essential Skills & Experience - Strong background in software systems development and project delivery. - Technical expertise in DevOps and Agile methodologies. - Proficient in Atlassian tools (JIRA, Confluence, etc.). - Experienced in multi-site project coordination and operations. - Process-oriented with strong delivery discipline. - Excellent collaboration and communication skills. - Fluent in English, both written and spoken. - Willing and able to travel. Desirable Experience - Familiarity with EMS, DMS, or MMS systems. - Experience leading offshore/remote teams. - Knowledge in IT integration, SOA/microservices architecture. - Development experience in Java or C++. - Configuration management tools: TFS, SVN, GitHub. - Cybersecurity and infrastructure knowledge (Linux, Windows, Kubernetes, databases, networks).
Jul 27, 2025
Full time
Technical Lead (Delivery Manager) Start: ASAP Duration: 6-12 months Location: 1-2 days on site per week in Edinburgh Pay: negotiable (inside IR35) We are seeking a Technical Delivery Manager to lead the technical execution of complex software delivery projects. This contract role ensures coordination across Solution Design, Application Experts, DevOps, Configuration and Integration teams, and close collaboration with the client. Key Responsibilities - Lead technical delivery and own the project's Delivery Model. - Drive software development, deployment, configuration, and testing activities. - Build and maintain Work Breakdown Structures; track and report progress. - Contribute to Agile roles (RTE, Scrum Master, Product Owner) as needed. - Coordinate risk, scope, and change management with the Project Manager. - Optimise CI/CD processes and support test automation in DevOps environments. - Support technical customer engagements and ensure delivery commitments are met. - Promote continuous improvement and delivery excellence. - Track delivery KPIs such as on-time delivery and customer satisfaction. - Ensure compliance with software delivery processes. Essential Skills & Experience - Strong background in software systems development and project delivery. - Technical expertise in DevOps and Agile methodologies. - Proficient in Atlassian tools (JIRA, Confluence, etc.). - Experienced in multi-site project coordination and operations. - Process-oriented with strong delivery discipline. - Excellent collaboration and communication skills. - Fluent in English, both written and spoken. - Willing and able to travel. Desirable Experience - Familiarity with EMS, DMS, or MMS systems. - Experience leading offshore/remote teams. - Knowledge in IT integration, SOA/microservices architecture. - Development experience in Java or C++. - Configuration management tools: TFS, SVN, GitHub. - Cybersecurity and infrastructure knowledge (Linux, Windows, Kubernetes, databases, networks).
Senior Software Engineer
Experian Group Nottingham, Nottinghamshire
Experian Consumer Services - Careers That Define "What's the Next Big (Data) Thing" for Consumers? What could be more exciting - personally and professionally - than being part of a "disruptive" business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It's a position Experian Consumer Services has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead. These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine . What you'll be doing Experian's contact center technology team is at the forefront of innovation, dedicated to creating cutting-edge solutions that enhance customer interactions. We are seeking a talented Senior Software Development Engineer to join our dynamic team and drive the development of state-of-the-art Intelligent Virtual Assistant (IVA) customer experiences, leveraging natural language processing (NLP) and machine learning (ML) technologies. This role is ideal for a dynamic individual who excels in a fast-paced environment and has a proven track record of managing large-scale projects, collaborating with cross-functional teams by making data driven decisions Key Responsibilities: Software Development : Design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java Feature Implementation : Collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications. Code Quality : Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation. Technical Leadership : Provide technical guidance and mentorship to junior developers, fostering a collaborative and innovative team environment. Performance Optimization : Regularly assess, monitor and optimize the performance of IVA applications, ensuring optimal performance and responsiveness. Continuous Integration : Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes. Problem Solving : Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software. Documentation : Create and maintain comprehensive technical documentation for developed features, configurations, and systems. Change Management - Ensure consistent adherence to all change management policies and procedures Technical Issue Triage- effectively triage & resolve user technical issues relating to the telephony platform ensuring end users are kept informed. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills Qualifications BE/BTech 5 to 7 years of relevant product or engineering experience, with a focus on Amelia and NICE CXone. Proficiency in Groovy and Python. Preferred experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit. Ability to lead and inspire a team, fostering a collaborative and innovative work environment. Strong verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences. Excellent analytical and problem-solving skills with a creative approach to challenges. Flexibility to adapt to changing priorities and new technologies. Strong interpersonal skills and the ability to work effectively with cross-functional teams. Excellent organizational skills and the ability to manage multiple projects simultaneously. High standard for quality and precision in all aspects of work. Options available for remote work. Participation in an on-call rotation is required. Additional Skills: Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI. Understanding of microservices architecture and RESTful API design. Knowledge of security best practices and tools for secure software development. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
Jul 25, 2025
Full time
Experian Consumer Services - Careers That Define "What's the Next Big (Data) Thing" for Consumers? What could be more exciting - personally and professionally - than being part of a "disruptive" business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the "disruptor" and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It's a position Experian Consumer Services has enjoyed for more than a decade and we're always looking for the talent that can help expand that lead. These days, the "next big thing" is often "the next Big Data thing." Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine . What you'll be doing Experian's contact center technology team is at the forefront of innovation, dedicated to creating cutting-edge solutions that enhance customer interactions. We are seeking a talented Senior Software Development Engineer to join our dynamic team and drive the development of state-of-the-art Intelligent Virtual Assistant (IVA) customer experiences, leveraging natural language processing (NLP) and machine learning (ML) technologies. This role is ideal for a dynamic individual who excels in a fast-paced environment and has a proven track record of managing large-scale projects, collaborating with cross-functional teams by making data driven decisions Key Responsibilities: Software Development : Design, develop, and maintain scalable and maintainable software systems using Groovy, Python, and Java Feature Implementation : Collaborate with product managers and internal customers to define new solutions to increase containment, consumer satisfaction and implement new features for Intelligent Virtual Assistant (IVA) applications. Code Quality : Conduct code reviews and ensure adherence to best practices for software development, including testing and documentation. Technical Leadership : Provide technical guidance and mentorship to junior developers, fostering a collaborative and innovative team environment. Performance Optimization : Regularly assess, monitor and optimize the performance of IVA applications, ensuring optimal performance and responsiveness. Continuous Integration : Implement and maintain CI/CD pipelines to automate the build, test, and deployment processes. Problem Solving : Troubleshoot and resolve complex technical issues, ensuring the stability and reliability of the software. Documentation : Create and maintain comprehensive technical documentation for developed features, configurations, and systems. Change Management - Ensure consistent adherence to all change management policies and procedures Technical Issue Triage- effectively triage & resolve user technical issues relating to the telephony platform ensuring end users are kept informed. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills Qualifications BE/BTech 5 to 7 years of relevant product or engineering experience, with a focus on Amelia and NICE CXone. Proficiency in Groovy and Python. Preferred experience in Java. In-depth understanding of AWS technologies such as DynamoDB and Lambda. Experience with tools like Git, Insomnia, VS Code, and Co-Polit. Ability to lead and inspire a team, fostering a collaborative and innovative work environment. Strong verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences. Excellent analytical and problem-solving skills with a creative approach to challenges. Flexibility to adapt to changing priorities and new technologies. Strong interpersonal skills and the ability to work effectively with cross-functional teams. Excellent organizational skills and the ability to manage multiple projects simultaneously. High standard for quality and precision in all aspects of work. Options available for remote work. Participation in an on-call rotation is required. Additional Skills: Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI. Understanding of microservices architecture and RESTful API design. Knowledge of security best practices and tools for secure software development. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
(Senior) Value Development Consultant UK
RELEX Solutions
RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life. In the Value Development Consultant role, you will blend strategic customer engagement in consulting with the analytical and technical aspects of solution configuration. You will be instrumental in delivering value-added functionality to our existing customers by interpreting their needs, designing innovative solutions, and supporting projects across various supply chain industries. The Value Development Team maximizes customer value through consultancy and advisory services, enhance the maturity of customer processes, and increase productivity across the entire value chain. Key Responsibilities and Accountabilities: Collaborate with customers to understand business requirements and translate them into value adding processes and solutions, as well as measure and analyse outcomes. Deliver value developments within the agreed scope, timeline, and budget. Lead and support various aspects of retail and supply chain planning development projects, including demand forecasting, inventory management, analytics, and retail process improvement, while providing strategic management consulting to optimize business processes and drive value. Deliver our service offerings such as ACT (Assess, Change, Train), perform KPI analysis, provide direction, execute improvements and lead live Relex trainings for our customers. Design and architect innovative solutions aligned with industry best practices, delivering presentations and system demonstrations tailored to customer needs. Perform business analysis, problem-solving activities, and develop comprehensive test plans to ensure solution quality. Maintain strong stakeholder relationships and collaborate cross-functionally to ensure customer satisfaction. What You'll Bring to the Table: 2 to 5 years of professional experience in consulting, supply chain management, demand forecasting, inventory management, business analytics, or a related field. Experience in software implementation, including gathering requirements, process design, and user testing support. You have a strong value mindset and problem-solving skills. You are a talented communicator and organizer. You are quick to take on responsibility and have an independent way of working. Fluent in English; German is considered as an advantage. Willingness to travel as needed to meet project needs. What we consider as an advantage: Experience working with Grocery, CPG, or FMCG retailers and suppliers. Expertise in pricing, promotional planning, merchandising, category development, or store operations. Strong ability to engage confidently with stakeholders at all levels, from end-users to C-level executives. An entrepreneurial mindset, with a proactive approach to business growth and innovation. What we offer: At RELEX you have 25 days off per year plus 8 bank holidays. Inaddition to that you'll get days off for different occasions (birth ofchild, first day of school, moving day, etc.) RELEX offers a workplace pension scheme with an employercontribution of 6%. In addition to that, RELEX offers an enhanced maternity / adoptionpackage of: 12 weeks at 100% pay, 8 weeks at 80% pay andanother 8 weeks at 60% pay. At RELEX we offer a Employee Assistance Programme (EAP) with different services included Within our Healthcare support we have different services: Treatment with Comprehensive Cancer Cover,Full Out-patient,Therapies,Mental Health,Private GP,Employee Assistance, Programme Premier,Dentist and Optician Cashback Plus andHealth Assessment At RELEX you can expense up to £100 per year (£50 in H1 and £50 inH2) to put towards organized physical sporting activities (e.g.marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), orthe purchase of personal sporting equipment/activities (e.g. runningshoes, home weights, Fitbit devices, gym usage etc.) Discounted Gym First Cycle to Work Scheme () You can expense the cost of an annual eyetest When it comes to your work laptop, you can choose between Delland Mac. When it comes to your work phone, your choice is betweeniPhone and Android. At RELEX we take feedback and your personal development veryseriously. For this purpose we have our yearly developmentdiscussions where you'll receive peer and management feedback andas well plan your future at RELEX together with your manager. Flexible & remote working:There are many benefits in working remotely at times as sometimesthe office is not the best place for certain tasks and working remotely instead of wasting time in commuter traffic can ease your mind andfree up time for your personal life. Work from abroad:At RELEX we recognizethat sometimes you just need a little flexibilityto juggle all your responsibilities so therefore we also offer flexibleworking practices to help out in this respect. Charity Days: To support different causes, RELEX provides us with up to two daysoff to do charity work. Office Dogs: Your furry friend is always welcome in our London office Interested? Please apply with your full application documents, salary expectations, and earliest possible start date using the button below. We value diversity and welcome applications from all backgrounds-regardless of gender, nationality, ethnicity, social background, religion, disability, age, sexual orientation, or identity . There's something refreshing about meeting someone who's genuinely curious about the world around them. That's the first impression of Leonid In the heart of RELEX's continued growth story lies a fundamental question that many scaling companies grapple with: How do For Lyne Zreika, work is about much more than KPIs and emails - it's about people, purpose, and finding the
Jul 24, 2025
Full time
RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life. In the Value Development Consultant role, you will blend strategic customer engagement in consulting with the analytical and technical aspects of solution configuration. You will be instrumental in delivering value-added functionality to our existing customers by interpreting their needs, designing innovative solutions, and supporting projects across various supply chain industries. The Value Development Team maximizes customer value through consultancy and advisory services, enhance the maturity of customer processes, and increase productivity across the entire value chain. Key Responsibilities and Accountabilities: Collaborate with customers to understand business requirements and translate them into value adding processes and solutions, as well as measure and analyse outcomes. Deliver value developments within the agreed scope, timeline, and budget. Lead and support various aspects of retail and supply chain planning development projects, including demand forecasting, inventory management, analytics, and retail process improvement, while providing strategic management consulting to optimize business processes and drive value. Deliver our service offerings such as ACT (Assess, Change, Train), perform KPI analysis, provide direction, execute improvements and lead live Relex trainings for our customers. Design and architect innovative solutions aligned with industry best practices, delivering presentations and system demonstrations tailored to customer needs. Perform business analysis, problem-solving activities, and develop comprehensive test plans to ensure solution quality. Maintain strong stakeholder relationships and collaborate cross-functionally to ensure customer satisfaction. What You'll Bring to the Table: 2 to 5 years of professional experience in consulting, supply chain management, demand forecasting, inventory management, business analytics, or a related field. Experience in software implementation, including gathering requirements, process design, and user testing support. You have a strong value mindset and problem-solving skills. You are a talented communicator and organizer. You are quick to take on responsibility and have an independent way of working. Fluent in English; German is considered as an advantage. Willingness to travel as needed to meet project needs. What we consider as an advantage: Experience working with Grocery, CPG, or FMCG retailers and suppliers. Expertise in pricing, promotional planning, merchandising, category development, or store operations. Strong ability to engage confidently with stakeholders at all levels, from end-users to C-level executives. An entrepreneurial mindset, with a proactive approach to business growth and innovation. What we offer: At RELEX you have 25 days off per year plus 8 bank holidays. Inaddition to that you'll get days off for different occasions (birth ofchild, first day of school, moving day, etc.) RELEX offers a workplace pension scheme with an employercontribution of 6%. In addition to that, RELEX offers an enhanced maternity / adoptionpackage of: 12 weeks at 100% pay, 8 weeks at 80% pay andanother 8 weeks at 60% pay. At RELEX we offer a Employee Assistance Programme (EAP) with different services included Within our Healthcare support we have different services: Treatment with Comprehensive Cancer Cover,Full Out-patient,Therapies,Mental Health,Private GP,Employee Assistance, Programme Premier,Dentist and Optician Cashback Plus andHealth Assessment At RELEX you can expense up to £100 per year (£50 in H1 and £50 inH2) to put towards organized physical sporting activities (e.g.marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), orthe purchase of personal sporting equipment/activities (e.g. runningshoes, home weights, Fitbit devices, gym usage etc.) Discounted Gym First Cycle to Work Scheme () You can expense the cost of an annual eyetest When it comes to your work laptop, you can choose between Delland Mac. When it comes to your work phone, your choice is betweeniPhone and Android. At RELEX we take feedback and your personal development veryseriously. For this purpose we have our yearly developmentdiscussions where you'll receive peer and management feedback andas well plan your future at RELEX together with your manager. Flexible & remote working:There are many benefits in working remotely at times as sometimesthe office is not the best place for certain tasks and working remotely instead of wasting time in commuter traffic can ease your mind andfree up time for your personal life. Work from abroad:At RELEX we recognizethat sometimes you just need a little flexibilityto juggle all your responsibilities so therefore we also offer flexibleworking practices to help out in this respect. Charity Days: To support different causes, RELEX provides us with up to two daysoff to do charity work. Office Dogs: Your furry friend is always welcome in our London office Interested? Please apply with your full application documents, salary expectations, and earliest possible start date using the button below. We value diversity and welcome applications from all backgrounds-regardless of gender, nationality, ethnicity, social background, religion, disability, age, sexual orientation, or identity . There's something refreshing about meeting someone who's genuinely curious about the world around them. That's the first impression of Leonid In the heart of RELEX's continued growth story lies a fundamental question that many scaling companies grapple with: How do For Lyne Zreika, work is about much more than KPIs and emails - it's about people, purpose, and finding the
SER Limited
BMS Design Engineer
SER Limited
BMS Design Engineer Position Title: BMS Design Engineer Location: London (Hybrid Working Available) Salary: £45,000 - £65,000 per annum Benefits: Car Allowance, Mileage Reimbursement, Company Credit Card, 28 Days Holiday Entitlement, Pension Plan, Bonus + more. About the Company My client is a leading provider of Building Management Systems (BMS) solutions, specializing in delivering high-quality and innovative control systems for commercial and industrial sectors. They are seeking a BMS Design Engineer with experience in Trend and/or Tridium systems to join their team in London. The ideal candidate will be involved in the development, design, and commissioning of cutting-edge BMS solutions. Role Overview As a BMS Design Engineer, you will be responsible for the full design and integration of Building Management Systems for a variety of commercial and industrial projects. You will work closely with clients, project managers, and site teams to deliver bespoke, efficient, and effective solutions. Key Responsibilities Software Development Design and develop software programs for BMS systems, focusing on energy efficiency and optimal system performance. Front-End Graphics Creation Develop intuitive and user-friendly front-end interfaces, ensuring high standards of visual design and functionality. System Integration Integrate Modbus, M-Bus, BACnet devices into BMS and ensure seamless system interoperability. Configure and integrate Trend, Siemens, and Tridium systems with various equipment. Commissioning and Troubleshooting Assist with the commissioning and troubleshooting of BMS systems, including heat pump installations. Provide on-site and remote technical support to resolve issues and optimize system performance. Project Reporting Produce detailed project documentation, including commissioning reports, system configurations, and operational manuals. Required Skills and Experience Experience 3+ years of experience in BMS design, integration, and commissioning in the commercial and/or industrial sector. Hands-on experience with Trend and/or Tridium systems. Experience with Modbus, M-Bus, BACnet, or other communication protocols. Technical Knowledge Strong knowledge of heat pump systems and their integration into BMS. Familiarity with Siemens systems is a plus. Proficiency in installing and configuring controllers and network devices. Software Skills Competence in developing software for BMS and creating front-end graphical interfaces. Problem-Solving Proven ability to troubleshoot and resolve technical issues related to BMS and system integration. Reporting Experience in preparing detailed project and commissioning reports. Desirable Qualifications Degree or relevant qualification in Electrical Engineering, Control Systems, or related field. Manufacturer training and certifications in Trend, Tridium, Distech, or similar BMS systems. If you are interested in this role, please apply with your CV or contact Damien on (phone number removed) SER-IN
Jul 23, 2025
Full time
BMS Design Engineer Position Title: BMS Design Engineer Location: London (Hybrid Working Available) Salary: £45,000 - £65,000 per annum Benefits: Car Allowance, Mileage Reimbursement, Company Credit Card, 28 Days Holiday Entitlement, Pension Plan, Bonus + more. About the Company My client is a leading provider of Building Management Systems (BMS) solutions, specializing in delivering high-quality and innovative control systems for commercial and industrial sectors. They are seeking a BMS Design Engineer with experience in Trend and/or Tridium systems to join their team in London. The ideal candidate will be involved in the development, design, and commissioning of cutting-edge BMS solutions. Role Overview As a BMS Design Engineer, you will be responsible for the full design and integration of Building Management Systems for a variety of commercial and industrial projects. You will work closely with clients, project managers, and site teams to deliver bespoke, efficient, and effective solutions. Key Responsibilities Software Development Design and develop software programs for BMS systems, focusing on energy efficiency and optimal system performance. Front-End Graphics Creation Develop intuitive and user-friendly front-end interfaces, ensuring high standards of visual design and functionality. System Integration Integrate Modbus, M-Bus, BACnet devices into BMS and ensure seamless system interoperability. Configure and integrate Trend, Siemens, and Tridium systems with various equipment. Commissioning and Troubleshooting Assist with the commissioning and troubleshooting of BMS systems, including heat pump installations. Provide on-site and remote technical support to resolve issues and optimize system performance. Project Reporting Produce detailed project documentation, including commissioning reports, system configurations, and operational manuals. Required Skills and Experience Experience 3+ years of experience in BMS design, integration, and commissioning in the commercial and/or industrial sector. Hands-on experience with Trend and/or Tridium systems. Experience with Modbus, M-Bus, BACnet, or other communication protocols. Technical Knowledge Strong knowledge of heat pump systems and their integration into BMS. Familiarity with Siemens systems is a plus. Proficiency in installing and configuring controllers and network devices. Software Skills Competence in developing software for BMS and creating front-end graphical interfaces. Problem-Solving Proven ability to troubleshoot and resolve technical issues related to BMS and system integration. Reporting Experience in preparing detailed project and commissioning reports. Desirable Qualifications Degree or relevant qualification in Electrical Engineering, Control Systems, or related field. Manufacturer training and certifications in Trend, Tridium, Distech, or similar BMS systems. If you are interested in this role, please apply with your CV or contact Damien on (phone number removed) SER-IN
Digital Workspace Technical Product Manager
First Central Services Haywards Heath, Sussex
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Jul 23, 2025
Full time
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Digital Workspace Technical Product Manager
First Central Services Manchester, Lancashire
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Jul 23, 2025
Full time
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Dynamic Minds Recruitment
IT Support Team Leader
Dynamic Minds Recruitment City, Swindon
The Role: IT Support Team Lead Location: Swindon Salary: DOE Do you want to work in a warm and friendly environment where your contribution will be valued? Are you interested in enhancing your technical skills and career? Looking to step up from a 2nd Line role and take on more responsibility? Yes? Great, get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you! Dynamic Minds is incredibly proud to partner exclusively with one of the UK's most iconic and largest privately owned businesses! Renowned for their efficiency, reliability, and innovation, our client is a widely respected industry leader and one of the most trusted brands in their sector. Following a period of rapid growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader. Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who can resolve technical issues, manage internal systems, and maintain system security and integrity. As the IT Team Lead, you will be integral to internal customer satisfaction and business success. Adopting the title of trusted adviser, you will embark on overseeing and leading the service desk team during their shift, ensuring tasks are completed efficiently and effectively. This is a fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations. The ideal candidate will come from a fast paced, demanding environment such as an MSP, Logistics, Supply chain, etc. On offer is a competitive basic salary and: Benefits: Inclusive and support work environment Ongoing technical training and development Career progression opportunities Flexible working arrangements Employee Health and Wellbeing Programme Employee Discount Company Socials and Events Your Responsibilities: Oversee and lead the Service Desk team during their shift, ensuring tasks are completed efficiently and effectively. Take ownership of complex or contentious support issues escalated to you by the team, coordinating appropriate resources to resolve tickets which require additional expertise. Mentor team members on both technical and procedural topics, promoting a positive and collaborative work environment. Monitor team performance, provide constructive feedback and identify opportunities for improvement. Create and maintain good quality, accurate documentation to aid the team in following all agreed processes and procedures. Troubleshoot within End User Computing, Infrastructure and Applications problems, diagnose and solve hardware/software issues or fulfil related requests in line with the agreed SLAs. Involvement in regular support and maintenance activities for other sites throughout the UK, including regular travel to these locations. Coordinate with external vendors for support when issues cannot be resolved internally, escalating as appropriate. Maintain a high degree of customer service for all requests and adhere to all service management principles. Your Skills & Experience: Previous experience as a 2nd Line/3rd Line Engineer, including responsibility for managing the workload of others. Proven experience mentoring and supporting colleagues Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Able to develop and maintaining relationships. Full UK driving licence To be considered for this role, please attach a copy of your up-to-date CV.
Jul 17, 2025
Full time
The Role: IT Support Team Lead Location: Swindon Salary: DOE Do you want to work in a warm and friendly environment where your contribution will be valued? Are you interested in enhancing your technical skills and career? Looking to step up from a 2nd Line role and take on more responsibility? Yes? Great, get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you! Dynamic Minds is incredibly proud to partner exclusively with one of the UK's most iconic and largest privately owned businesses! Renowned for their efficiency, reliability, and innovation, our client is a widely respected industry leader and one of the most trusted brands in their sector. Following a period of rapid growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader. Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who can resolve technical issues, manage internal systems, and maintain system security and integrity. As the IT Team Lead, you will be integral to internal customer satisfaction and business success. Adopting the title of trusted adviser, you will embark on overseeing and leading the service desk team during their shift, ensuring tasks are completed efficiently and effectively. This is a fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations. The ideal candidate will come from a fast paced, demanding environment such as an MSP, Logistics, Supply chain, etc. On offer is a competitive basic salary and: Benefits: Inclusive and support work environment Ongoing technical training and development Career progression opportunities Flexible working arrangements Employee Health and Wellbeing Programme Employee Discount Company Socials and Events Your Responsibilities: Oversee and lead the Service Desk team during their shift, ensuring tasks are completed efficiently and effectively. Take ownership of complex or contentious support issues escalated to you by the team, coordinating appropriate resources to resolve tickets which require additional expertise. Mentor team members on both technical and procedural topics, promoting a positive and collaborative work environment. Monitor team performance, provide constructive feedback and identify opportunities for improvement. Create and maintain good quality, accurate documentation to aid the team in following all agreed processes and procedures. Troubleshoot within End User Computing, Infrastructure and Applications problems, diagnose and solve hardware/software issues or fulfil related requests in line with the agreed SLAs. Involvement in regular support and maintenance activities for other sites throughout the UK, including regular travel to these locations. Coordinate with external vendors for support when issues cannot be resolved internally, escalating as appropriate. Maintain a high degree of customer service for all requests and adhere to all service management principles. Your Skills & Experience: Previous experience as a 2nd Line/3rd Line Engineer, including responsibility for managing the workload of others. Proven experience mentoring and supporting colleagues Capable of configuring and maintaining Microsoft 365, along with migrations. Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software. Knowledge of firewalls, AV, or backup products / technologies Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) Proactive motivated approach to customer service Able to develop and maintaining relationships. Full UK driving licence To be considered for this role, please attach a copy of your up-to-date CV.
ITSS Recruitment
Dynamics 365 CRM Developer
ITSS Recruitment
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
Jul 17, 2025
Full time
Dynamics CRM / 365 CE Developer - Fully Remote - UK Based We are working with a global finance and accountancy organisation who are supporting this sector across over 40 countries. We require an experienced D365 CE Developer to join a very strong team who are influential in the digital transformation programme. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider technology landscape. The work will be delivered using their continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop and provide technical guidance and oversight of customisations, including plugins, workflows, Power Automate flows, and JavaScript, ensuring efficient, reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Oversee the Dynamics 365 environment to enable the successful delivery of their Digital Transformation. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Consultancy skills, with experience in shaping and delivering Dynamics 365 service improvements and ongoing management, working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. This role is fully remote based with occasional travel to the office in London. This company look after their employees and you can expect excellent benefits including flexi-time where you can claim back any extra hours that you work! Sponsorship will not be provided so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Dynamics 365 CE / CRM Developer position or contact Stuart Barnes at ITSS Recruitment for further information.
Senior Solution Consultant
OneAdvanced Birmingham, Staffordshire
Role Introduction This Solutions Consultant for our Learner Management System, PICS, will provide a wide range of technical and educational based services to new and existing Education customers around our core LMS and Learner's Skills and Knowledge solution. In this role we are seeking someone with existing product knowledge of PICs, who uses the system in their current role The role entails advising on good practice, process review, solution design and configuration, writing of concise design and requirements documents and delivery of user training, and consultancy. Experience within an ITP/FE environment and management of projects is essential to this role. We are open to applicants around the UK, with only very occasional days in Birmingham HQ required. What You Will Do Deliver remote and onsite consultancy and training to a high standard whilst ensuring consistency with company strategy, commitments and goals Acting as the interface between the customer and Advanced for the duration of a project Provide excellent customer service whilst effectively managing customer expectations and challenging their ideas and understanding to give a higher quality solution To support and/or assist delivery and support functions in the UK, Republic of Ireland or overseas from time to time as required to achieve business objectives. This can include overseas travel Escalate to senior management, as appropriate, issues that may jeopardise project outcomes Ensure all appropriate systems, such as Project Booking System (OpenAir) are maintained in a timely manner to allow efficient resource planning and revenue reporting Generation of further service opportunities by discussing customer needs as opportunities arise directly with customers and/or internal account managers as relevant Support other areas of the business as appropriate What You Will Have Experience working in a ITP sector Expert on PICs and Assessment management; deep product understanding Ability to manage projects Ability to communicate with customers at all levels and provide a high quality service Strong customer service and communication skills both verbal and written Ability to work to deadlines managing multiple requests Able to gather requirements through knowledge of the sector, the product, good practice, and focussed enquiry. Produce concise, grammatically correct, clear documents What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here Learner Management System, PICS, powers seamless training delivery by streamlining onboarding, tracking progress, and simplifying workflows. Integrated with bksb, our Assessment & Learning solution, and ePortfolio, Smart Assessor, it transforms processes like never before.
Jul 11, 2025
Full time
Role Introduction This Solutions Consultant for our Learner Management System, PICS, will provide a wide range of technical and educational based services to new and existing Education customers around our core LMS and Learner's Skills and Knowledge solution. In this role we are seeking someone with existing product knowledge of PICs, who uses the system in their current role The role entails advising on good practice, process review, solution design and configuration, writing of concise design and requirements documents and delivery of user training, and consultancy. Experience within an ITP/FE environment and management of projects is essential to this role. We are open to applicants around the UK, with only very occasional days in Birmingham HQ required. What You Will Do Deliver remote and onsite consultancy and training to a high standard whilst ensuring consistency with company strategy, commitments and goals Acting as the interface between the customer and Advanced for the duration of a project Provide excellent customer service whilst effectively managing customer expectations and challenging their ideas and understanding to give a higher quality solution To support and/or assist delivery and support functions in the UK, Republic of Ireland or overseas from time to time as required to achieve business objectives. This can include overseas travel Escalate to senior management, as appropriate, issues that may jeopardise project outcomes Ensure all appropriate systems, such as Project Booking System (OpenAir) are maintained in a timely manner to allow efficient resource planning and revenue reporting Generation of further service opportunities by discussing customer needs as opportunities arise directly with customers and/or internal account managers as relevant Support other areas of the business as appropriate What You Will Have Experience working in a ITP sector Expert on PICs and Assessment management; deep product understanding Ability to manage projects Ability to communicate with customers at all levels and provide a high quality service Strong customer service and communication skills both verbal and written Ability to work to deadlines managing multiple requests Able to gather requirements through knowledge of the sector, the product, good practice, and focussed enquiry. Produce concise, grammatically correct, clear documents What We Do For You Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Annual Leave - 26 days of annual leave, plus public holidays and the ability to buy additional days Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Recognition - Highlighting and rewarding the great work our people do Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a difference to the causes they care about MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger Who We Are OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here Learner Management System, PICS, powers seamless training delivery by streamlining onboarding, tracking progress, and simplifying workflows. Integrated with bksb, our Assessment & Learning solution, and ePortfolio, Smart Assessor, it transforms processes like never before.
Senior Product Manager (12-month contract)
BNB Chain
Company Description SmartRecruiters powers Superhuman Hiring by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers. We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we've been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook. At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive. Job Description We are looking for an outstanding Senior Product Manager to join our team and help drive the evolution within our product suite. You'll be part of the Platform Administration team that powers the end-to-end talent acquisition journey, and specifically, your role within this team would involve managing configurations, permissions, user management, sandbox environments, and more. This is an interdisciplinary role: you will work with Design, Engineering, Product Analysts, and Product Marketing. You will own your product domain from conception to implementation and beyond by applying continuous feature improvement frameworks, as well as the rigorous measurement of their impact on our users. This role is for you if you are a product manager with a deep understanding of user-first feature development, experience with SaaS products, and a passion for changing recruiting forever. It's a 12-month contract. What will you do: Working cross-functionally with engineers, designers, and product marketing to deliver a world-class product Driving the product discovery together with your product triad (engineering and design) Develop a strong product strategy to foster our growth and build prototypes by using qualitative and quantitative research to operationalize it Engage in active listening to customers while possessing the critical acumen to make strategic product decisions aligned with the broader vision Working with data to identify opportunities and drive measurable outcomes Be the voice of your product area; inspire team members and stakeholders of the impact and opportunity ahead Manage complex programs necessitating strategic thinking Translate the technical intricacies of functionalities into understandable terms for GTM teams Qualifications Proven experience in product management with solid fundamentals, including at least 2 years of direct experience within a B2B SaaS environment Experience in aligning product and technical roadmaps with a keen understanding of team capabilities and constraints for achievable outcomes Good grasp of UX and the discovery process Great understanding of user behaviour and conversion metrics Strategic decision-maker Empathy and active listening Excellent communication and storytelling skills Ability to collaborate and lead across multiple teams on complex projects Aspiration to be an excellent colleague and teammate Excellent communication skills, with the ability to articulate product vision, strategy, and roadmap to both technical and non-technical audiences Platform experience within the HR Tech space will be a big advantage Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Jul 11, 2025
Full time
Company Description SmartRecruiters powers Superhuman Hiring by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers. We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we've been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook. At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive. Job Description We are looking for an outstanding Senior Product Manager to join our team and help drive the evolution within our product suite. You'll be part of the Platform Administration team that powers the end-to-end talent acquisition journey, and specifically, your role within this team would involve managing configurations, permissions, user management, sandbox environments, and more. This is an interdisciplinary role: you will work with Design, Engineering, Product Analysts, and Product Marketing. You will own your product domain from conception to implementation and beyond by applying continuous feature improvement frameworks, as well as the rigorous measurement of their impact on our users. This role is for you if you are a product manager with a deep understanding of user-first feature development, experience with SaaS products, and a passion for changing recruiting forever. It's a 12-month contract. What will you do: Working cross-functionally with engineers, designers, and product marketing to deliver a world-class product Driving the product discovery together with your product triad (engineering and design) Develop a strong product strategy to foster our growth and build prototypes by using qualitative and quantitative research to operationalize it Engage in active listening to customers while possessing the critical acumen to make strategic product decisions aligned with the broader vision Working with data to identify opportunities and drive measurable outcomes Be the voice of your product area; inspire team members and stakeholders of the impact and opportunity ahead Manage complex programs necessitating strategic thinking Translate the technical intricacies of functionalities into understandable terms for GTM teams Qualifications Proven experience in product management with solid fundamentals, including at least 2 years of direct experience within a B2B SaaS environment Experience in aligning product and technical roadmaps with a keen understanding of team capabilities and constraints for achievable outcomes Good grasp of UX and the discovery process Great understanding of user behaviour and conversion metrics Strategic decision-maker Empathy and active listening Excellent communication and storytelling skills Ability to collaborate and lead across multiple teams on complex projects Aspiration to be an excellent colleague and teammate Excellent communication skills, with the ability to articulate product vision, strategy, and roadmap to both technical and non-technical audiences Platform experience within the HR Tech space will be a big advantage Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Hiredonline Consultancy Ltd
Helpdesk Technician
Hiredonline Consultancy Ltd Chandler's Ford, Hampshire
We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking Job Types: Full-time, Permanent
Mar 08, 2025
Full time
We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking Job Types: Full-time, Permanent
Alphascan
IT Helpdesk Technician
Alphascan
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
Mar 08, 2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent We are managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. We have a new position for an experienced, enthusiastic and motivated Helpdesk Technician that is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return we offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then we would like to hear from you. Apply today with an up-to-date CV.
Curo Services
Staff Software Engineer - C/C++ - Embedded - Real Time - Multi-Core - Multi Threaded
Curo Services
Staff Software Engineer - C/C++ - Embedded - Real Time - Multi-Core - Multi Threaded - Hybrid or Remote Location: On-site, hybrid or remote (with ability to routinely visit the Devon office) Salary: Negotiable DOE Benefits: Excellent Start: ASAP The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the la and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The Candidate: This role would suit a Software Engineer, proficient in C/C++ programming, especially in developing multi-core or multi-threaded software. The successful candidate will have knowledge of programming for Real Time Operating Systems for Embedded devices, New Product Intro experience, and a very good understanding of Linux based operating system architecture and how to optimise for performance. Linux Kernal & User Space development experience would be ideal, coupled with Visual Studio, and good knowledge in Virtualized environment and Intel® architecture. The Role: You will be play a key role in the company's Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation PNT Simulation test solutions. The role will report directly to the Snr Software Team Manager and will have a close working relationship with peer level PMO, Product Marketing, Engineering and Services team members. Duties: Play a senior technical role in the assigned SW project as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Leading focused software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions. Job Requirements: Education & Experience: Degree in Computer Engineering, Computer Science, or a similar discipline such as Electronic Engineering utilised in industry. Very good knowledge of C and C++ programming, especially in developing multi-core or multi-threaded software. Knowledge of programming for Real Time Operating Systems for Embedded devices. New Product Introduction experience. GNSS system architecture and principle of operation. Principles of new and emerging non GNSS signals and sensors of opportunity which can fuse to aid PNT, eg Wi-Fi, Inertial, cellular. Skills: Hands-on experience in working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing. Can effectively apply the companies ISO accredited Product Realisation Process. (PRP) Demonstrable mentoring and training experience. Very good understanding of Linux based operating systems architecture and how to optimize for performance. Linux Kernel and User Space development experience. Good knowledge in Virtualized environment and Intel®. architecture Knowledge or experience in Visual Studio® product. (Preferred) Good knowledge of UML software architecture modelling. (Preferred) Knowledge of configuration management tools and software version control. (Preferred) Knowledge of CI best practice. (Preferred) Concise clear and professional communication. Ability to both own and lead multi-disciplinary projects through the Project Realisation Process. To apply for this Staff Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Mar 07, 2025
Full time
Staff Software Engineer - C/C++ - Embedded - Real Time - Multi-Core - Multi Threaded - Hybrid or Remote Location: On-site, hybrid or remote (with ability to routinely visit the Devon office) Salary: Negotiable DOE Benefits: Excellent Start: ASAP The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the la and ensure new products and services perform in the real world. Their innovative portfolio of products and services address the test, assurance, and automation challenges of a new generation of technologies: 5G, SD-WAN, Cloud, Autonomous Vehicles and beyond. The Candidate: This role would suit a Software Engineer, proficient in C/C++ programming, especially in developing multi-core or multi-threaded software. The successful candidate will have knowledge of programming for Real Time Operating Systems for Embedded devices, New Product Intro experience, and a very good understanding of Linux based operating system architecture and how to optimise for performance. Linux Kernal & User Space development experience would be ideal, coupled with Visual Studio, and good knowledge in Virtualized environment and Intel® architecture. The Role: You will be play a key role in the company's Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation PNT Simulation test solutions. The role will report directly to the Snr Software Team Manager and will have a close working relationship with peer level PMO, Product Marketing, Engineering and Services team members. Duties: Play a senior technical role in the assigned SW project as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Leading focused software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions. Job Requirements: Education & Experience: Degree in Computer Engineering, Computer Science, or a similar discipline such as Electronic Engineering utilised in industry. Very good knowledge of C and C++ programming, especially in developing multi-core or multi-threaded software. Knowledge of programming for Real Time Operating Systems for Embedded devices. New Product Introduction experience. GNSS system architecture and principle of operation. Principles of new and emerging non GNSS signals and sensors of opportunity which can fuse to aid PNT, eg Wi-Fi, Inertial, cellular. Skills: Hands-on experience in working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing. Can effectively apply the companies ISO accredited Product Realisation Process. (PRP) Demonstrable mentoring and training experience. Very good understanding of Linux based operating systems architecture and how to optimize for performance. Linux Kernel and User Space development experience. Good knowledge in Virtualized environment and Intel®. architecture Knowledge or experience in Visual Studio® product. (Preferred) Good knowledge of UML software architecture modelling. (Preferred) Knowledge of configuration management tools and software version control. (Preferred) Knowledge of CI best practice. (Preferred) Concise clear and professional communication. Ability to both own and lead multi-disciplinary projects through the Project Realisation Process. To apply for this Staff Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Get Staffed Online Recruitment Limited
IT Helpdesk Technician
Get Staffed Online Recruitment Limited
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent Our client is a managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. They have a new position for an experienced, enthusiastic and motivated Helpdesk Technician who is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience in network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return they offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry-recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then our client would like to hear from you. Apply today with an up-to-date CV.
Mar 06, 2025
Full time
IT Helpdesk Technician £25,000 - £30,000 per annum Chandlers Ford Full Time, Permanent Our client is a managed IT support company based in Chandlers Ford, Hampshire providing IT Support, Cyber Security and VoIP services to businesses across the South Coast. They have a new position for an experienced, enthusiastic and motivated Helpdesk Technician who is capable of attending to regular support calls and installations as and when required. The successful candidate will have a proven track record of supporting IT networks on various scales and have experience in network support having ideally worked in a similar role for 2 or more years previously. A thorough knowledge of Microsoft Windows desktop applications and MS 365 applications together with networking skills will be required. You will need to possess excellent telephone and customer service skills, in return they offer a competitive salary and company vehicle when attending site and a chance to work in a diverse, enjoyable and challenging business environment. The appointed candidate will have a UK residency permit and a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties may be a requirement. Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry-recognised certifications. Primary Role: The helpdesk technician is responsible for assisting the IT Service Manager in providing a top-tier support service to the networked and roaming employees of businesses supported by the company. Acting primarily in a 1st Line support capacity, resolving issues in person, over the phone or via remote connectivity. Key Responsibilities: Reacting to alerts from monitoring systems within agreed SLAs. Providing users with regular communication on the progress of investigations and planned solutions by phone. Providing 1st Line Technical support, responding to support queries across all customer sites. Maintaining a high level of customer service when responding to support issues. Escalation of more complex calls to the relevant support team member (Level 2 Engineer) as documented in the Escalation Management workflow. Installation, configuration and deployment of new and existing hardware and software in line with defined procedures. Bringing forward key issues/changes/topics to monthly team meetings. Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledgebase, by following the IT Glue documentation guide. Expected to pick-up the phone within 5 rings. Additional Duties and Responsibilities Responsible for adding time and accurate and detailed notes into PSA as they occur. Understand and working to the requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training. Completing assigned computer/laptop builds/configurations, when requested. if assigned as a separate role (separate KPIs reported) Complete Change requests for any specific changes required to be made. Please note: Full on the job training will be provided to the successful candidate with additional company benefits after a three-month probation period. These include: Additional annual leave day for your birthday Incentives & team events Fully subsidised social events Company pension Free on-site parking If you re currently a 1st Line Support Engineer, Service Desk Analyst, 2nd Line Support Engineer, IT Support Specialist, Technical Support Advisor, or Helpdesk Analyst then our client would like to hear from you. Apply today with an up-to-date CV.
Tech Product Lead - DAM
Mars, Incorporated and its Affiliates
Job Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms (GDP) global function and is responsible for designing, developing & rolling out state-of-the-art digital products across brands, regions & divisions globally and help our brands accelerate organic growth. Our products automate the production chain of Brand & Product-related Content. Digitalizes assets to increase re-use and adaptation via workflows. One source of the truth publication to outbound channels and platforms like, PIM (Salsify, Akeneo), Web CMS, eCommerce etc. Position summary: As the Tech Lead for our Content DAM & MRM team, you will be at the forefront of driving tech innovation and efficiency in our customer engagement platforms. Along with the Product Manager you'll be taking charge of the strategic direction, prioritization, and execution of features within DAM & Product Information, you will be a key player in redefining our customer interactions. Your role involves close collaboration with cross-functional tech & functional teams, stakeholders, ensuring that the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration architecture). You will facilitate and orchestrate across teams the agile and incremental delivery of targeted business outcomes (minimum viable products) in DevOps mode. Key responsibilities: Support the product manager to implement & keep the current and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations in line with IT standards, guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation, and selection of technology and product standards, as well as the design of standard configuration. Contribute to the Strategy on achieving an efficient CI/CD for the product. Keep innovation at the core the role by promoting automation and industrialization for our end-users. What will make you successful? A degree in Business Administration, Information Technology, Computer Science, or a related field provides a solid foundation for understanding both business requirements and technical aspects. Hands-on experience in implementing, migrating and integrating DAM, PCM, PLM as well as PIM, MDM, MAM solutions. Experience in Cloud (proven preferably with AZ-305, AZ-104, AZ-900 or corresponding AWS certifications). Comprehensive experience with databases (in the cloud and on-premises) and practical programming skills. Experience in master data modelling and classification of data. Knowledge of SAP Business Warehouse and Master Data Management. Experience with integration patterns and methods like REST, JSON, XML or SOAP web services. Knowledge of SSO, RBAC, MFA in Azure AD and other modern authentication concepts. Up-to-date knowledge of cybersecurity threats, current best security practices, threat modelling and risk mitigation techniques. Ability to define Minimum Viable Products (MVPs) and experience delivering them rapidly and with a high rate of IT consumer adoption. Be an advocate of the DevOps & Agile culture and principles. Experience in working with IT consumers, understanding requirements and opportunities, and translating them into solutions and taste-testing minimum viable products (A/B testing, etc.). Continuous Integration and Deployment: Familiarity with CI/CD practices and tools for automating software build, test, and deployment processes. Performance Optimization: Knowledge of techniques and tools for optimizing software performance, including profiling, code review, and performance testing. Team Leadership and Management: Experience in leading and managing technical teams, including task assignment, mentoring, performance evaluation, and fostering a collaborative work environment. Vendor Management: Ability to evaluate and manage relationships with third-party vendors, ensuring the successful implementation and integration of their solutions. Documentation and Technical Writing: Strong skills in documenting technical specifications, system architecture, and user guides, facilitating knowledge sharing and future maintenance. Data Analytics and Business Intelligence: Familiarity with data analytics tools, data visualization techniques and business intelligence concepts. Experience of modern key testing techniques and tools. Logical and algorithmic thinking. Strong problem-solving skills. Good communication skills. 7+ years of experience in IS/IT, with Agile methodologies. Effective communication at different levels in the organization and in English. Experience having worked in a global & multicultural environment with virtual teams. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Feb 21, 2025
Full time
Job Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products, services and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms (GDP) global function and is responsible for designing, developing & rolling out state-of-the-art digital products across brands, regions & divisions globally and help our brands accelerate organic growth. Our products automate the production chain of Brand & Product-related Content. Digitalizes assets to increase re-use and adaptation via workflows. One source of the truth publication to outbound channels and platforms like, PIM (Salsify, Akeneo), Web CMS, eCommerce etc. Position summary: As the Tech Lead for our Content DAM & MRM team, you will be at the forefront of driving tech innovation and efficiency in our customer engagement platforms. Along with the Product Manager you'll be taking charge of the strategic direction, prioritization, and execution of features within DAM & Product Information, you will be a key player in redefining our customer interactions. Your role involves close collaboration with cross-functional tech & functional teams, stakeholders, ensuring that the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration architecture). You will facilitate and orchestrate across teams the agile and incremental delivery of targeted business outcomes (minimum viable products) in DevOps mode. Key responsibilities: Support the product manager to implement & keep the current and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations in line with IT standards, guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation, and selection of technology and product standards, as well as the design of standard configuration. Contribute to the Strategy on achieving an efficient CI/CD for the product. Keep innovation at the core the role by promoting automation and industrialization for our end-users. What will make you successful? A degree in Business Administration, Information Technology, Computer Science, or a related field provides a solid foundation for understanding both business requirements and technical aspects. Hands-on experience in implementing, migrating and integrating DAM, PCM, PLM as well as PIM, MDM, MAM solutions. Experience in Cloud (proven preferably with AZ-305, AZ-104, AZ-900 or corresponding AWS certifications). Comprehensive experience with databases (in the cloud and on-premises) and practical programming skills. Experience in master data modelling and classification of data. Knowledge of SAP Business Warehouse and Master Data Management. Experience with integration patterns and methods like REST, JSON, XML or SOAP web services. Knowledge of SSO, RBAC, MFA in Azure AD and other modern authentication concepts. Up-to-date knowledge of cybersecurity threats, current best security practices, threat modelling and risk mitigation techniques. Ability to define Minimum Viable Products (MVPs) and experience delivering them rapidly and with a high rate of IT consumer adoption. Be an advocate of the DevOps & Agile culture and principles. Experience in working with IT consumers, understanding requirements and opportunities, and translating them into solutions and taste-testing minimum viable products (A/B testing, etc.). Continuous Integration and Deployment: Familiarity with CI/CD practices and tools for automating software build, test, and deployment processes. Performance Optimization: Knowledge of techniques and tools for optimizing software performance, including profiling, code review, and performance testing. Team Leadership and Management: Experience in leading and managing technical teams, including task assignment, mentoring, performance evaluation, and fostering a collaborative work environment. Vendor Management: Ability to evaluate and manage relationships with third-party vendors, ensuring the successful implementation and integration of their solutions. Documentation and Technical Writing: Strong skills in documenting technical specifications, system architecture, and user guides, facilitating knowledge sharing and future maintenance. Data Analytics and Business Intelligence: Familiarity with data analytics tools, data visualization techniques and business intelligence concepts. Experience of modern key testing techniques and tools. Logical and algorithmic thinking. Strong problem-solving skills. Good communication skills. 7+ years of experience in IS/IT, with Agile methodologies. Effective communication at different levels in the organization and in English. Experience having worked in a global & multicultural environment with virtual teams. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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