Senior Social Media Associate (Channel Communications)

We are looking for a Senior Social Media Associate (Channel Communications) to work with our client.

RESPONSIBILITIES

• Monitor emergent issues across social media channels.
• Work cross-functionally on communication initiatives involving Community Support, Trust operations, Policy, Regulatory, Corporate, and Crisis Management.
• Draft copy and publish content across different channels.
• Develop playbooks and guidance on best practices.
• Measure campaign and project effectiveness.
• Manage sensitive, high-risk reactive and proactive communications on Airbnb's social media channels.
• Support local EMEA teams with reputational flagging and management.
• Handle urgent posts, handoffs, and escalations appropriately.
• Monitor queues and guide the team as needed.
• Gather and analyze data for reporting, performance insights, and quality assurance.
• Assist the Lead when out of office.
• Support onboarding and upskilling of new team members.
• Help develop response strategies.
• Drive regional/global initiatives and projects.

Skills:

• Experience managing projects in fast-paced environments.
• Crisis management experience across multiple channels.
• Experience collaborating on cross-functional projects with multiple stakeholders.
• Strong organizational skills and attention to detail.
• Excellent verbal communication and interpersonal skills.
• Experience with social media monitoring tools like Sprinklr is a plus.
• Experience with internal investigation tools like Nova is a plus.
• Proficiency in English; additional languages are a plus.
• Bachelor's Degree or equivalent work experience.
• Passion for the company's mission.

Ability to work weekends, public holidays, and evening shifts as needed.

This role requires working Sunday to Thursday or Tuesday to Saturday, 9 hours per day (including 1-hour break), between 7 am to 8 pm in your local timezone. Schedule may change based on business needs, with consideration of your availability.

Our client is an American company operating a global community of Hosts and travelers. Since 2007, they have welcomed over 1 billion guests in 100,000 cities worldwide, driven by the idea that anyone can belong anywhere.

Aquent is committed to inclusivity and is an equal opportunities employer. We encourage applications from underrepresented groups and support applicants with disabilities, offering reasonable accommodations throughout the employment process.