Job Description
Love the Outdoors? Join the team that protects It!
We're looking for a Visitor Welcome Officer to work with our prestigious client, Forestry England - guardians of some of the most beautiful natural spaces in the country.
If you enjoy meeting new people and want a job where every day feels like an adventure, this could be the perfect opportunity for you.
In this role, you'll be the friendly face that welcomes visitors to the forest, helping them make the most of their experience while supporting vital conservation work. You'll play a key part in raising funds and awareness for Forestry England, helping protect and promote our precious woodlands for generations to come.
Whether you're passionate about nature, outdoor recreation, or just want a job that's far from ordinary, come join a team that shares your love for the great outdoors.
Purpose of the role:
You play a key role in creating outstanding and memorable experiences for all our visitors. You will provide visitor information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will take opportunities to promote Forestry England's work including events, membership, legacy giving and volunteering.
Key responsibilities & accountabilities:
As part of our visitor welcome team you will operate our visitor welcome area, handling cash and credit card sales, and proactively selling Forestry England memberships as well as;
- help give information and deal with enquiries from customer in an inclusive, positive and friendly manner.
- help maintain clean and welcoming public areas for our visitors to enjoy.
- be willing to train in first aid and provide assistance when needed, contributing to safe and effective visitor support services.
- follow set procedures for cash handling, risk assessments, and customer service, ensuring consistency and efficiency.
And any other tasks, reasonably requested your line manager.
Skills, knowledge & experience:
- experience in delivering excellent customer service both in-person and via a variety of digital platforms.
- proven ability to work as part of a team.
- practical understanding or a willingness to learn about health & safety best practices and a commitment to
a positive health and safety culture in an outdoor environment.
- competent IT user with experience in MS Office suite of applications.
Additional desirable but not essential professional and technical experience:
- experience of operating electronic admissions or retail till systems.
- experience of undertaking cash handling duties.
Qualifications:
- a GCSE in Maths and English or functional skills equivalent.
This role is 30 hours per week, working a two-week pattern rota of:
- Week 1 - Monday / Tuesday / Thursday / Friday
- Week 2 - Monday / Wednesday / Saturday / Sunday
Interested? Apply now or contact Mark at the Acorn by Synergie Crewe branch!
