Job Description
About The Role
RAC are looking for an experienced and energeticTraining Specialist & Quality Leadto join ourService, Maintenance & Repair (SMR) Contact Centre Teamat our iconicBescotoffice in Walsall. If you're passionate about helping others develop, enjoy sharing your knowledge, and thrive in a dynamic environment, this role is for you!
This is afull-time, permanent roleworking 40 hours per week acrossMonday-Friday between 08:00-18:00
As anSMR Training Specialist,you'll play a key role in the success of our teams by delivering thorough training and coaching. You'll provide comprehensive support, guiding colleagues through new processes, tools, and procedures. Whether it's implementing new packages or introducing innovative coaching techniques, you'll ensure our teams are equipped with the skills and knowledge they need to succeed.
This is more than just a training role - it's your chance to shape how we develop talent across RAC. You'll be part of a team thatencourages innovation,values your insights, and is committed to helping you advance in your own career.
Why You'll Love It
Shape the future: You'll design and deliver training that empowers colleagues to perform at their best, making a meaningful impact on the business
Variety: You'll balance classroom-based training and hands-on coaching, keeping each day fresh and engaging Creativity: You'll have the autonomy to innovate, bringing fresh ideas into the training sessions you develop Build meaningful relationships: You'll collaborate with leaders and colleagues across the business, helping build a culture of continuous development and improvement Flexibility and professional growth: You'll have the support you need to succeed, with opportunities for career development and a culture that values collaboration and innovation
Reporting to the SMR Contact Centre Manager you will be responsible for acting aas a role model for RAC, displaying best practice in terms of performance and behaviours.
What you'll need
- CIPD / TAP Qualified (or working towards it) - a commitment to professional growth is key to success in this role.
- Experience in deliveringclassroom-based trainingwithin aregulated environment.
- A passion forcoachingand developing others - you thrive on seeing people grow and succeed.
- Apositive, solution-focused attitudethat brings energy and enthusiasm to every project.
- Strong organisational and time-management skills, ensuring you meet deadlines and keep everything running smoothly.
- Excellent communication skills - you're able to convey complex ideas clearly and build rapport with colleagues across all levels of the business.
- The ability to remain flexible and resilient, adapting quickly to new challenges and maintaining a calm, focused approach under pressure.
What can we offer in return?
- Up to £30,000 per year with annual pay review every January
- Competitive rewards package
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you'll do
- Deliver engagingclassroom-basedtraining sessionsfor both new and existing colleagues, ensuring that the learning is interactive, practical, and results-driven.
- Provide hands-oncoachingand mentoring to colleagues, creating an environment of continuous learning and personal growth.
- Collaborate with business leaders toidentify training needsand design learning solutions that drive performance and meet regulatory requirements.
- Complete Quality Assurance assessments,providing feedback and developing training solutions to address knowledge gaps.
- Lead by example, acting as arole modelfor RAC, and demonstrating best practices in performance and behaviours.
- Use a range ofcoaching and instructional techniquesto accommodate different learning styles and maximise the impact of training sessions.
- Build strong cross-functional relationships, ensuring a seamless transition from training to real-world application for all colleagues.
- Keep all training materials up to date with the latest industry standards and regulations, ensuring full compliance and relevance.
- Design and deliver training packages, utilising all available options and accommodating different learning styles
Ready to Apply?
If you're looking for a role where you canmake a real impact,grow your career, and play a vital part in developing others, we want to hear from you! Join us at RAC and be part of a dynamic, forward-thinking team that's shaping the future of training.
Together we are all .Be a part of our journey!
We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
