Deputy Shop Manager

Salary: £12.21 per hour + Generous holidays, Pension, Bonus

Get 'that-make-a-difference-every-day' feeling.

Are you someone who thrives on connecting with people and creating memorable experiences? Do you love the buzz of a retail environment but want to work somewhere with a deeper purpose? If you enjoy inspiring teams, delivering great customer service, and engaging with your local community, then this could be the role for you!

You'll support our Shop Manager in delivering a welcoming and engaging shopping experience, making a real difference to our customers and donors. - No retail or charity experience is needed - just a passion for people, a willingness to learn, and the motivation to lead by example!

Join the Dorothy House Retail Revolution and help us put the 'power into purchase.' inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!

DEPUTY SHOP MANAGER - Corsham Warehouse £12.21 Per Hour

If you're looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We'll provide you with all the training and support you need to excel in the role and deliver the best customer experience!

The role will include:

• Supporting the Shop Manager in the day-to-day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
• Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
• To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
• Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
• To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
• Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
• Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.

See our full detailed Job Description on our website for more information.

HOURS OF WORK
This is a Part Time position, you will work 7.5 Hours on a Saturday

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

• Good standard of Maths and English
• Strong team player with excellent people skills
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude
• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development programme from day one, to support and grow you through your career!
• Pension with Life Assurance.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application!

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application .

If you have a question about this role then why not check out our FAQs or call us on

At Dorothy House, the principles of equality, diversity and inclusivity are central to our work as an outstanding care provider and employer. They are inherent in our values where we care, we connect and we create. We recognise the diversity of the people who deliver our services and the people who receive them. We believe that by building a diverse workforce, underpinned by a culture of respect, we will create an environment where everyone will have access to receive outstanding care and support from Dorothy House, regardless of characteristic.

Our 2021 Services Review identified how we need to work differently to achieve our strategic mission to ensure that "everyone has access to outstanding palliative and end of life care" and has presented us with an opportunity to improve on the "community development" work of the past and engage differently with our communities for the benefit of our patients, carers and families. Put another way, this is our moment'to do things differently'and we are embracing this through Asset Based Community Development. We expect all staff to embrace this strategy and we will provide training accordingly.

What happens next

Your application will be processed. One of the team from Dorothy House may contact you to discuss your application further

If selected, you will be invited to attend an interview

We will keep you informed of the progress of your application throughout the selection process

Every day is different and challenging, and I feel privileged to be let into the lives and homes of our patients

Elaine Kynaston, Dorothy House carer

Dorothy House is at the end of a phone whenever you need advice or reassurance. There's just something about all the staff - they're so approachable. I was a Hospice at Home carer for thirty years. I think we all feel privileged to do it. It's an honour to be with people at the very end of life. I cannot put into words what a difference your carers made at such a dark time, and I will always be truly grateful.

Family of a patient, 2021

Anyone who works for Dorothy House is passionate about what we do. We're like a family -we agree on our values and our mission and that comes through more than anything It sounds a cliché, but every day really is totally different and I get to work with some amazing people I really wanted to work for Dorothy house after seeing first-hand the quality of care they provided. I applied for hospice at home carer role, and was thrilled to be offered a position. My role at Dorothy House feels more meaningful than any of my previous corporate experience. Things here really matter, and it is so rewarding playing my part in helping us be there for patients and families

Rhiannon Eveleigh, Corporate Communications, 2022

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