What you'll be doing:
- Working with the Store Manager, sharing joint responsibility for the day-to-day running of the store.
- Leading by example and co-managing a small team of 4-6 staff members.
- Motivating your team to deliver excellent customer service and achieve sales targets.
- Building rapport with customers by offering honest advice, exceeding expectations, and reassuring them when overwhelmed by choices.
- Working up to 45 hours per week; all additional hours are paid or can be taken as time off in lieu.
What you'll need - skills and experience:
- Proven experience in retail customer service or sales environment.
- Supervisory or junior management experience in retail or field sales, preferably in a hard goods environment.
- Practical knowledge of some or all of our product range.
- Ability to sell our products effectively.
- Excellent customer service skills.
- Experience in achieving sales targets.
- Confident, enthusiastic team player.
- Accurate with good numeracy skills and basic computer literacy.
- Self-motivated with a positive attitude.
- Desire to succeed both individually and as part of a team.
What you'll get in return:
- Staff discounts
- Healthcare Cash plans
- Company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform, offering a 24-hour helpline for support services
- Discounts on hundreds of high street and online brands, including restaurants, holidays, and shopping
- Role-specific training and development
- Proactive promotion of internal candidates
- Paid breaks
- Free tea & coffee