This rapidly growing specialist manufacturing business are committed to delivering high-quality products and services to their well-established client base. The Sales Director is looking to attract into the team a dynamic and results-driven Business Development Manager who will continue to drive growth strategy. Identifying new business opportunities, enhancing sales operations, and building strong relationships with key accounts will be the main focus for the BDM. Within the role of Business Development Manager, responsibilities will be to: - Identify and pursue new business opportunities, including new markets, clients, partnerships, and products/services. Develop and implement strategies to reach new business opportunities. Build and maintain relationships with new and existing clients, understanding their needs and developing tailored proposals. Pitch sales and products effectively to both new and existing clients. Attend conferences and events to network with industry partners and stay updated on market trends. Create and work towards achieving sales forecasts. The successful candidate: - Essential is experience in business development gained in manufacturing, ideally plastics. Excellent interpersonal and communication skills. A passion for sustainability. The ability to travel and spend at least three days a week out of the office. A proficiency in CRM software and Microsoft Office. On offer: - A salary circa to 55,000 Bonus to 6,000 Fully expensed company car Excellent development potential Pension scheme 25 days holiday plus 8 bank holidays Interested? Please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Jul 30, 2025
Full time
This rapidly growing specialist manufacturing business are committed to delivering high-quality products and services to their well-established client base. The Sales Director is looking to attract into the team a dynamic and results-driven Business Development Manager who will continue to drive growth strategy. Identifying new business opportunities, enhancing sales operations, and building strong relationships with key accounts will be the main focus for the BDM. Within the role of Business Development Manager, responsibilities will be to: - Identify and pursue new business opportunities, including new markets, clients, partnerships, and products/services. Develop and implement strategies to reach new business opportunities. Build and maintain relationships with new and existing clients, understanding their needs and developing tailored proposals. Pitch sales and products effectively to both new and existing clients. Attend conferences and events to network with industry partners and stay updated on market trends. Create and work towards achieving sales forecasts. The successful candidate: - Essential is experience in business development gained in manufacturing, ideally plastics. Excellent interpersonal and communication skills. A passion for sustainability. The ability to travel and spend at least three days a week out of the office. A proficiency in CRM software and Microsoft Office. On offer: - A salary circa to 55,000 Bonus to 6,000 Fully expensed company car Excellent development potential Pension scheme 25 days holiday plus 8 bank holidays Interested? Please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
You will join the Monetization domain at Miro, working closely with the Pricing Council, Product, Marketing, and GTM teams. About the Role As the Head of Pricing, you will play a pivotal role in shaping Miro's evolution and growth. You will be responsible for defining, validating, and iterating pricing and packaging strategies as we expand our product portfolio and as new market dynamics and trends emerge. What you'll do Serve as the strategic architect for end-to-end pricing and packaging across all go-to-market channels, including both high-touch and self-serve models Collaborate closely with the Pricing committee, Product, and Product Marketing teams to consult and determine optimal pricing and packaging strategies Work in partnership with Revenue Operations and Monetization teams to design, experiment with, and test innovative pricing and packaging concepts Lead the transition of successful pricing and packaging concepts into scalable, organization-wide execution in collaboration with cross-functional partners Collaborate with the deal desk to craft bespoke offers for unique customer needs that fall outside standard parameters What you'll need Demonstrate a deep understanding of software business models and the evolving market landscape, with expertise in PLG and SLG go-to-market strategies and monetization paths Bring a highly strategic and commercial mindset, with the ability to build upon product strategy to develop effective pricing and packaging approaches Exhibit strong research skills through conducting interviews, data and market analysis, and surveys, and possess a highly analytical approach Synthesize multiple data sources and signals to generate actionable insights and provide clear recommendations Have a high level of self-organization and cross-functional collaboration, with a passion for simplifying complex challenges and processes What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Global Head of Pricing and Monetization First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
Jul 30, 2025
Full time
You will join the Monetization domain at Miro, working closely with the Pricing Council, Product, Marketing, and GTM teams. About the Role As the Head of Pricing, you will play a pivotal role in shaping Miro's evolution and growth. You will be responsible for defining, validating, and iterating pricing and packaging strategies as we expand our product portfolio and as new market dynamics and trends emerge. What you'll do Serve as the strategic architect for end-to-end pricing and packaging across all go-to-market channels, including both high-touch and self-serve models Collaborate closely with the Pricing committee, Product, and Product Marketing teams to consult and determine optimal pricing and packaging strategies Work in partnership with Revenue Operations and Monetization teams to design, experiment with, and test innovative pricing and packaging concepts Lead the transition of successful pricing and packaging concepts into scalable, organization-wide execution in collaboration with cross-functional partners Collaborate with the deal desk to craft bespoke offers for unique customer needs that fall outside standard parameters What you'll need Demonstrate a deep understanding of software business models and the evolving market landscape, with expertise in PLG and SLG go-to-market strategies and monetization paths Bring a highly strategic and commercial mindset, with the ability to build upon product strategy to develop effective pricing and packaging approaches Exhibit strong research skills through conducting interviews, data and market analysis, and surveys, and possess a highly analytical approach Synthesize multiple data sources and signals to generate actionable insights and provide clear recommendations Have a high level of self-organization and cross-functional collaboration, with a passion for simplifying complex challenges and processes What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Apply for Global Head of Pricing and Monetization First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB Cover Letter Attach File types: pdf, doc, docx, txt, rtf File size: max 2MB LinkedIn Profile Website (please include password if necessary) Will you now or in the future require visa sponsorship for employment with Miro? What is it about Miro that makes you interested in joining the team? Why do you feel you would be well suited for this role? By submitting my application I agree that my data is being stored and processed. _JobID A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro. 02. Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes. 03. Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem. 04. Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture. Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
London Office - Industrials Team - Consultant OR Manager (4-8years experience) - German Speaker required Location London Job Description About L.E.K. Consulting L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. Clients come to us time and again because we are proven to act as insightful experts and trusted partners. We are uncompromising in our approach to helping clients make better decisions at crucial moments-changing the trajectory of their enterprise, delivering improved business performance, and creating greater shareholder returns. Our teams combine our core capabilities-research, benchmarking, modelling, data & analytics, and strategy development-to create game-changing insights and practical solutions that seize competitive advantage and unlock new growth opportunities. We enable clients to make critical decisions with greater certainty and empower them to master their moments of truth. With more than 2,300 professionals located across five continents, L.E.K. specialises in strategy and Mergers & Acquisitions (M&A) support for clients across the full range of corporates and private equity. We are experts in a wide range of industries, including life sciences and healthcare, retail and consumer, financial services, industrials, energy, and transportation. Our Global Industrials Practice At L.E.K., our Industrials practice sits at the forefront of solving the most complex and high-impact challenges facing global manufacturers, industrial technology leaders, and infrastructure innovators. We partner with clients across a broad spectrum of industrial subsectors-including advanced manufacturing, building products, chemicals, aerospace, and logistics-to shape their growth, transform operations, and lead in a changing world. Whether it's developing cutting-edge market entry strategies, supporting multi-billion-dollar M&A deals, or helping clients navigate the sustainability transition, our team brings rigorous analysis and bold thinking to every engagement. You'll work alongside industry experts and senior leaders, delivering tangible impact from day one and gaining exposure to some of the most dynamic and essential sectors of the global economy. If you're excited by strategic problem-solving in a fast-paced, analytically driven environment with real-world implications, the Industrials team at L.E.K. is the place to build your career. Further information on our global Industrials practice: What We Are Looking For To further strengthen its global and sectoral footprint, L.E.K. Consulting is committed to significantly expanding its market presence in Europe, with a particular focus on Industrials. We are now looking for established, entrepreneurial Consultants and Managers to build their careers toward Partner and help shape our management team. L.E.K. intends to reinforce its strong sector positions in the following areas: Industrial Equipment & Technology, Building & Construction, and Packaging. What you'll bring: Experience in Commercial Due Diligence, Vendor Due Diligence, and top-line strategic projects is a must 3-8+ years of relevant strategy consulting experience, ideally within the Industrials sector Fluency in German and English is essential Additional corporate experience in the industrial or private equity industry is appreciated Excellent communication, leadership, and teamwork skills Strong quantitative and qualitative analytical capabilities with proven expertise in strategy consulting approaches Experience mentoring and coaching across analytical skills, project management, client relationships, and interpersonal development High proficiency in Excel and confidence in data interrogation and reporting Strong project management skills, including work planning, presentation development, and quality control of analysis Diversity and Inclusion at L.E.K. Here at L.E.K., we appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. Above all, we are committed to ensuring that all employees are treated with respect and dignity. L.E.K. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees, and in addition, our Diversity and Inclusion committee celebrates events throughout the year with a focus on awareness and education. For further information on the L.E.K. career journey:
Jul 30, 2025
Full time
London Office - Industrials Team - Consultant OR Manager (4-8years experience) - German Speaker required Location London Job Description About L.E.K. Consulting L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. Clients come to us time and again because we are proven to act as insightful experts and trusted partners. We are uncompromising in our approach to helping clients make better decisions at crucial moments-changing the trajectory of their enterprise, delivering improved business performance, and creating greater shareholder returns. Our teams combine our core capabilities-research, benchmarking, modelling, data & analytics, and strategy development-to create game-changing insights and practical solutions that seize competitive advantage and unlock new growth opportunities. We enable clients to make critical decisions with greater certainty and empower them to master their moments of truth. With more than 2,300 professionals located across five continents, L.E.K. specialises in strategy and Mergers & Acquisitions (M&A) support for clients across the full range of corporates and private equity. We are experts in a wide range of industries, including life sciences and healthcare, retail and consumer, financial services, industrials, energy, and transportation. Our Global Industrials Practice At L.E.K., our Industrials practice sits at the forefront of solving the most complex and high-impact challenges facing global manufacturers, industrial technology leaders, and infrastructure innovators. We partner with clients across a broad spectrum of industrial subsectors-including advanced manufacturing, building products, chemicals, aerospace, and logistics-to shape their growth, transform operations, and lead in a changing world. Whether it's developing cutting-edge market entry strategies, supporting multi-billion-dollar M&A deals, or helping clients navigate the sustainability transition, our team brings rigorous analysis and bold thinking to every engagement. You'll work alongside industry experts and senior leaders, delivering tangible impact from day one and gaining exposure to some of the most dynamic and essential sectors of the global economy. If you're excited by strategic problem-solving in a fast-paced, analytically driven environment with real-world implications, the Industrials team at L.E.K. is the place to build your career. Further information on our global Industrials practice: What We Are Looking For To further strengthen its global and sectoral footprint, L.E.K. Consulting is committed to significantly expanding its market presence in Europe, with a particular focus on Industrials. We are now looking for established, entrepreneurial Consultants and Managers to build their careers toward Partner and help shape our management team. L.E.K. intends to reinforce its strong sector positions in the following areas: Industrial Equipment & Technology, Building & Construction, and Packaging. What you'll bring: Experience in Commercial Due Diligence, Vendor Due Diligence, and top-line strategic projects is a must 3-8+ years of relevant strategy consulting experience, ideally within the Industrials sector Fluency in German and English is essential Additional corporate experience in the industrial or private equity industry is appreciated Excellent communication, leadership, and teamwork skills Strong quantitative and qualitative analytical capabilities with proven expertise in strategy consulting approaches Experience mentoring and coaching across analytical skills, project management, client relationships, and interpersonal development High proficiency in Excel and confidence in data interrogation and reporting Strong project management skills, including work planning, presentation development, and quality control of analysis Diversity and Inclusion at L.E.K. Here at L.E.K., we appreciate the value of a diverse and inclusive workforce and are committed to a culture that is inclusive and accepting of all people. Above all, we are committed to ensuring that all employees are treated with respect and dignity. L.E.K. Consulting is an Equal Opportunity Employer. We have several affinity groups to support and enrich our employees, and in addition, our Diversity and Inclusion committee celebrates events throughout the year with a focus on awareness and education. For further information on the L.E.K. career journey:
General Manager - Flexible Workspace Cambridge Hours: Monday to Friday, 8:30am - 5:30pm (40 hours/week) Salary: £43,000 per annum + excellent benefits - On target earnings £60,000 About the Company Join a pioneering force in the flexible workspace revolution. For over 25 years, this innovative property management company has been transforming underutilised office spaces into thriving hubs for entrepreneurs, SMEs, and growing businesses. With a nationwide footprint and a unique client-occupier model, they're reshaping the future of work by offering freedom, flexibility, and community in every centre. The Role As the General Manager, you'll lead the operations of two vibrant workspace centres in Cambridge. You'll be the driving force behind commercial success, customer satisfaction, and team performance. From strategic planning and sales to health & safety and supplier management, this is a hands-on leadership role with real impact. Key Responsibilities • Own and exceed monthly revenue targets and KPIs • Maximise occupancy and profitability across centres • Manage P&L, budgeting, and forecasting • Develop and execute local sales strategies • Build relationships with brokers, agents, and prospects • Drive demand through creative local marketing initiatives • Lead, coach, and develop a high-performing team • Recruit, onboard, and manage performance • Deliver insightful reporting and updates • Liaise with building owners, customers, and internal teams What You'll Bring • Proven success in driving revenue and managing multi-site operations • Strong leadership and coaching skills • Excellent communication, negotiation, and influencing abilities • Experience in serviced offices or hospitality environments • Confident with Microsoft Office 365 What's in It for You? • 33 days annual leave (including bank holidays) • Birthday off + volunteering days • Discounted private medical insurance • Life assurance & income protection • Cycle scheme & NEST pension • Enhanced parental leave • Professional membership subscription • Employee assistance programme • Annual flu jabs & eye tests • Comprehensive training support
Jul 30, 2025
Full time
General Manager - Flexible Workspace Cambridge Hours: Monday to Friday, 8:30am - 5:30pm (40 hours/week) Salary: £43,000 per annum + excellent benefits - On target earnings £60,000 About the Company Join a pioneering force in the flexible workspace revolution. For over 25 years, this innovative property management company has been transforming underutilised office spaces into thriving hubs for entrepreneurs, SMEs, and growing businesses. With a nationwide footprint and a unique client-occupier model, they're reshaping the future of work by offering freedom, flexibility, and community in every centre. The Role As the General Manager, you'll lead the operations of two vibrant workspace centres in Cambridge. You'll be the driving force behind commercial success, customer satisfaction, and team performance. From strategic planning and sales to health & safety and supplier management, this is a hands-on leadership role with real impact. Key Responsibilities • Own and exceed monthly revenue targets and KPIs • Maximise occupancy and profitability across centres • Manage P&L, budgeting, and forecasting • Develop and execute local sales strategies • Build relationships with brokers, agents, and prospects • Drive demand through creative local marketing initiatives • Lead, coach, and develop a high-performing team • Recruit, onboard, and manage performance • Deliver insightful reporting and updates • Liaise with building owners, customers, and internal teams What You'll Bring • Proven success in driving revenue and managing multi-site operations • Strong leadership and coaching skills • Excellent communication, negotiation, and influencing abilities • Experience in serviced offices or hospitality environments • Confident with Microsoft Office 365 What's in It for You? • 33 days annual leave (including bank holidays) • Birthday off + volunteering days • Discounted private medical insurance • Life assurance & income protection • Cycle scheme & NEST pension • Enhanced parental leave • Professional membership subscription • Employee assistance programme • Annual flu jabs & eye tests • Comprehensive training support
DB&T Technical Engineer Salary: Competitive plus bonus Location: Cannock, Hybrid When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A full driving licence. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Jul 30, 2025
Full time
DB&T Technical Engineer Salary: Competitive plus bonus Location: Cannock, Hybrid When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing as a DB&T Technical Engineer : Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A full driving licence. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
CyberSecurity Operations Engineer We are excited to be recruiting for a Operations Engineers role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary: £35,000 - £50,000 per annum Requirements for CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked University You achieved at least AAA at A Level or equivalent UCAS points Strong knowledge within cybersecurity Good knowledge of network security Any experience in SOC beneficial Brilliant communication skills this role is going to involve interacting with both internal colleagues and external clients so this is key You love the idea of working for a dynamic start-up where you will gain a breadth of skills You are a hardworking, self-starter - this may sound cliche but given the start-up and remote nature of the role, these attributes are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps for Clients Post-sales technical support & troubleshooting of issues IT administration and sysadmin SOC focussed projects What this offers: A highly varied and exciting role where you will learn many areas in the security and support domains A clear-cut career path in a fast growing company where opportunities are in abundance A close-knit, supportive team Fully remote work Applications: If you would like to apply for this unique opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website). RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists . Even if the above role isn t of interest, please visit our website to see our other opportunities. We are an equal-opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jul 30, 2025
Full time
CyberSecurity Operations Engineer We are excited to be recruiting for a Operations Engineers role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary: £35,000 - £50,000 per annum Requirements for CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked University You achieved at least AAA at A Level or equivalent UCAS points Strong knowledge within cybersecurity Good knowledge of network security Any experience in SOC beneficial Brilliant communication skills this role is going to involve interacting with both internal colleagues and external clients so this is key You love the idea of working for a dynamic start-up where you will gain a breadth of skills You are a hardworking, self-starter - this may sound cliche but given the start-up and remote nature of the role, these attributes are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps for Clients Post-sales technical support & troubleshooting of issues IT administration and sysadmin SOC focussed projects What this offers: A highly varied and exciting role where you will learn many areas in the security and support domains A clear-cut career path in a fast growing company where opportunities are in abundance A close-knit, supportive team Fully remote work Applications: If you would like to apply for this unique opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website). RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists . Even if the above role isn t of interest, please visit our website to see our other opportunities. We are an equal-opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Project Delivery Manager Hybrid 12-Month Contract London My client is looking for a Project Delivery Manager to lead a scheduling system transformation programme for a global transportation business. The successful Project Delivery Manager will focus on business change and transformation while leading the discovery, design and deployment of a new scheduling system. The business currently has two scheduling systems and is looking to migrate the functionality of both into a single system. Key Responsibilities of the Project Delivery Manager: Lead end-to-end delivery of a business-critical scheduling system migration. Oversee and manage the discovery, design, and implementation phases, ensuring alignment with business goals. Engage with stakeholders across operations, technology, and leadership teams, including business analysts, directors and scheduling system SMEs. Manage risks, budgets, resources, and timelines to ensure successful programme delivery. Work with 3rd party suppliers such as the software integration partners to drive this project forward. Key Experience and Skills of the Project Delivery Manager: Extensive experience as a Project Delivery Manager within a global transportation business. Business change and transformation project experience is essential. Senior level expertise in stakeholder and change management. A background managing multiple delivery streams and owning the entire transformational process from end to end. Excellent communication and interpersonal skills up to C-Level. Background within logistics or a transportation company is preferred. The Successful Project Delivery Manager will be able to work 4 days a week Onsite in Southwest London. To discuss this exciting Project Delivery Manager opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Matt Farrell, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jul 30, 2025
Contractor
Project Delivery Manager Hybrid 12-Month Contract London My client is looking for a Project Delivery Manager to lead a scheduling system transformation programme for a global transportation business. The successful Project Delivery Manager will focus on business change and transformation while leading the discovery, design and deployment of a new scheduling system. The business currently has two scheduling systems and is looking to migrate the functionality of both into a single system. Key Responsibilities of the Project Delivery Manager: Lead end-to-end delivery of a business-critical scheduling system migration. Oversee and manage the discovery, design, and implementation phases, ensuring alignment with business goals. Engage with stakeholders across operations, technology, and leadership teams, including business analysts, directors and scheduling system SMEs. Manage risks, budgets, resources, and timelines to ensure successful programme delivery. Work with 3rd party suppliers such as the software integration partners to drive this project forward. Key Experience and Skills of the Project Delivery Manager: Extensive experience as a Project Delivery Manager within a global transportation business. Business change and transformation project experience is essential. Senior level expertise in stakeholder and change management. A background managing multiple delivery streams and owning the entire transformational process from end to end. Excellent communication and interpersonal skills up to C-Level. Background within logistics or a transportation company is preferred. The Successful Project Delivery Manager will be able to work 4 days a week Onsite in Southwest London. To discuss this exciting Project Delivery Manager opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Matt Farrell, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Maintenance Manager - Bedfordshire Salary: 65,000 per year + benefits Location: Bedfordshire Hours: Monday to Friday, Day Shift The client does not support sponsorship About the Role We're partnering with a leading manufacturing company in Bedfordshire that is looking for a proactive and experienced Maintenance Manager. This permanent, hands-on role offers the chance to lead the engineering operations across two manufacturing sites, reporting directly to the Plant Manager. You'll play a vital role on the factory floor, overseeing reactive and preventative maintenance, ensuring compliance with food safety and engineering standards, and developing a high-performing team. Key Responsibilities Lead and support a team of engineers across different shifts, driving strong attendance, performance, and professional growth. Manage both reactive and preventative maintenance activities at two sites. Ensure the Preventative Maintenance (PM) plan is strictly followed and all maintenance documentation is current. Maintain compliance with food safety, health & safety legislation, and BRC standards. Coordinate and supervise external contractors in line with company safety policies. Oversee Industrial & Financial Systems (IFS) reports and work orders, ensuring standards are met. Develop and maintain a strategic spare parts management system, including critical spares planning within budget constraints. Qualifications & Experience To succeed in this role, you'll need: Engineering qualification such as HNC or HND in Engineering, Building Services, or Facilities Management. IOSH Managing Safely or NEBOSH General Certificate (mandatory for health & safety compliance). Minimum 5 years experience in engineering or technical maintenance roles. Minimum experience managing or supervising engineering teams. Expertise in: Planned Preventative Maintenance (PPM). Statutory compliance including LOLER, PUWER, COSHH, and related regulations. Leading internal teams and coordinating with external contractors. Skills: Solid understanding of health & safety regulations (COSHH, DSEAR, PTW). Strong leadership, communication, and strategic planning abilities. Hands-on, adaptable approach suitable for a fast-paced manufacturing environment. What's on Offer Competitive salary of 65,000 per annum. Comprehensive benefits package. Opportunities for training and career development. Monday to Friday, day shift working hours. If the role is of interest, please apply with your CV. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Jul 30, 2025
Full time
Maintenance Manager - Bedfordshire Salary: 65,000 per year + benefits Location: Bedfordshire Hours: Monday to Friday, Day Shift The client does not support sponsorship About the Role We're partnering with a leading manufacturing company in Bedfordshire that is looking for a proactive and experienced Maintenance Manager. This permanent, hands-on role offers the chance to lead the engineering operations across two manufacturing sites, reporting directly to the Plant Manager. You'll play a vital role on the factory floor, overseeing reactive and preventative maintenance, ensuring compliance with food safety and engineering standards, and developing a high-performing team. Key Responsibilities Lead and support a team of engineers across different shifts, driving strong attendance, performance, and professional growth. Manage both reactive and preventative maintenance activities at two sites. Ensure the Preventative Maintenance (PM) plan is strictly followed and all maintenance documentation is current. Maintain compliance with food safety, health & safety legislation, and BRC standards. Coordinate and supervise external contractors in line with company safety policies. Oversee Industrial & Financial Systems (IFS) reports and work orders, ensuring standards are met. Develop and maintain a strategic spare parts management system, including critical spares planning within budget constraints. Qualifications & Experience To succeed in this role, you'll need: Engineering qualification such as HNC or HND in Engineering, Building Services, or Facilities Management. IOSH Managing Safely or NEBOSH General Certificate (mandatory for health & safety compliance). Minimum 5 years experience in engineering or technical maintenance roles. Minimum experience managing or supervising engineering teams. Expertise in: Planned Preventative Maintenance (PPM). Statutory compliance including LOLER, PUWER, COSHH, and related regulations. Leading internal teams and coordinating with external contractors. Skills: Solid understanding of health & safety regulations (COSHH, DSEAR, PTW). Strong leadership, communication, and strategic planning abilities. Hands-on, adaptable approach suitable for a fast-paced manufacturing environment. What's on Offer Competitive salary of 65,000 per annum. Comprehensive benefits package. Opportunities for training and career development. Monday to Friday, day shift working hours. If the role is of interest, please apply with your CV. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
IT & OPERATIONS MANAGER Location : London (3 days in office) Salary : Up to 43,000 Contract: 1 Year Fixed Term Contract (FTC) About the Role Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight. Information Technology & Systems Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities. Oversee staff onboarding, including equipment procurement and tool setup. Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning. Regularly assess and optimize IT systems to meet organizational needs. Facilities, Health & Safety, and Administration Act as the main contact for property management, coordinating contractors and addressing maintenance issues. Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR. Oversee front-of-house operations, reception schedules, and event-related building management. Projects & Operational Oversight Lead projects such as refurbishments, technology implementations, and procurement initiatives. Provide operational support for events and administrative needs. Maintain strong relationships across the organization and regularly update the COO on IT and operational plans. Essential Skills & Experience Proven project management experience & organizational skills. Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook). Able to manage a small team with a proactive and solution-focused approach. Can negotiate & communicate with internal and external stakeholders. Basic understanding of health and safety, GDPR, and budget management. Familiarity with the unique needs of charities and non-profits is advantageous. Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Benefits Standard Life Pension Scheme Enhanced Sick Pay, Maternity & Paternity Leave Employee Assistance Programme, Mental Health First Aid and Employee Eyecare Vouchers Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme Charity Mentoring Network to support professional development and networking Ready to Apply? If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today! GCS is acting as an Employment Business in relation to this vacancy.
Jul 30, 2025
Full time
IT & OPERATIONS MANAGER Location : London (3 days in office) Salary : Up to 43,000 Contract: 1 Year Fixed Term Contract (FTC) About the Role Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight. Information Technology & Systems Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities. Oversee staff onboarding, including equipment procurement and tool setup. Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning. Regularly assess and optimize IT systems to meet organizational needs. Facilities, Health & Safety, and Administration Act as the main contact for property management, coordinating contractors and addressing maintenance issues. Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR. Oversee front-of-house operations, reception schedules, and event-related building management. Projects & Operational Oversight Lead projects such as refurbishments, technology implementations, and procurement initiatives. Provide operational support for events and administrative needs. Maintain strong relationships across the organization and regularly update the COO on IT and operational plans. Essential Skills & Experience Proven project management experience & organizational skills. Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook). Able to manage a small team with a proactive and solution-focused approach. Can negotiate & communicate with internal and external stakeholders. Basic understanding of health and safety, GDPR, and budget management. Familiarity with the unique needs of charities and non-profits is advantageous. Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Benefits Standard Life Pension Scheme Enhanced Sick Pay, Maternity & Paternity Leave Employee Assistance Programme, Mental Health First Aid and Employee Eyecare Vouchers Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme Charity Mentoring Network to support professional development and networking Ready to Apply? If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today! GCS is acting as an Employment Business in relation to this vacancy.
INFRASTRUCTURE ENGINEER - EPSOM, SURREY (ONSITE) IMPORTANT: This role is fully office-based in Epsom. Candidates must be located near Epsom or able to commute daily. Please do not apply if this isn't feasible for you. Must be eligible to work in the UK. THE ROLE Mid-level Infrastructure Engineer needed for an established software company in Epsom. Perfect for tech professionals looking to advance their career in a stable yet innovative environment. WHAT YOU'LL DO Manage Microsoft 365 suite including Exchange, SharePoint, and Teams Configure and maintain network infrastructure (firewalls, routers, switches) Administer Windows Server (2022, 2019, 2016) and Linux environments Support Hyper-V virtualization platforms Implement and monitor cybersecurity protocols and compliance Configure email deliverability systems (SPF, DKIM, DMARC) Provide expert IT support across the organization Maintain technical documentation and asset registers WHAT YOU'LL NEED 3-5 years hands-on experience in IT infrastructure Strong knowledge of Microsoft 365 and Windows Server environments Experience with enterprise-grade firewalls (e.g., SonicWall) Hyper-V virtualization expertise Cybersecurity best practices knowledge Exceptional problem-solving abilities Relevant IT certifications (Microsoft, Cisco, CompTIA) desirable WHAT'S IN IT FOR YOU Clear career progression path (Senior Engineer ? Operations Manager ? Director) Competitive salary Professional development and certifications Collaborative work environment Health insurance (from second year) Pension scheme DETAILS Hours: 9am-6pm, Monday-Friday Start Date: ASAP Up to 40k depending on Experince Apply now to join a thriving tech team in the heart of Epsom!
Jul 30, 2025
Full time
INFRASTRUCTURE ENGINEER - EPSOM, SURREY (ONSITE) IMPORTANT: This role is fully office-based in Epsom. Candidates must be located near Epsom or able to commute daily. Please do not apply if this isn't feasible for you. Must be eligible to work in the UK. THE ROLE Mid-level Infrastructure Engineer needed for an established software company in Epsom. Perfect for tech professionals looking to advance their career in a stable yet innovative environment. WHAT YOU'LL DO Manage Microsoft 365 suite including Exchange, SharePoint, and Teams Configure and maintain network infrastructure (firewalls, routers, switches) Administer Windows Server (2022, 2019, 2016) and Linux environments Support Hyper-V virtualization platforms Implement and monitor cybersecurity protocols and compliance Configure email deliverability systems (SPF, DKIM, DMARC) Provide expert IT support across the organization Maintain technical documentation and asset registers WHAT YOU'LL NEED 3-5 years hands-on experience in IT infrastructure Strong knowledge of Microsoft 365 and Windows Server environments Experience with enterprise-grade firewalls (e.g., SonicWall) Hyper-V virtualization expertise Cybersecurity best practices knowledge Exceptional problem-solving abilities Relevant IT certifications (Microsoft, Cisco, CompTIA) desirable WHAT'S IN IT FOR YOU Clear career progression path (Senior Engineer ? Operations Manager ? Director) Competitive salary Professional development and certifications Collaborative work environment Health insurance (from second year) Pension scheme DETAILS Hours: 9am-6pm, Monday-Friday Start Date: ASAP Up to 40k depending on Experince Apply now to join a thriving tech team in the heart of Epsom!
Principal PMT - Strategic Pricing, Japan Consumer Innovation We are seeking an exceptional Principal Product Manager - Technical to drive innovation in pricing strategy and systems for Everyday Essential items across Amazon Japan. This strategic leadership role will shape how millions of customers experience pricing on Amazon, particularly focusing on frequently purchased items including groceries, household essentials, beauty, and personal care products. The scope of the role will be focused on improving price coverage, competitiveness, and perception for all Everyday Essential categories on Amazon Japan. Key job responsibilities • Drive the technical vision and strategy for pricing systems covering Everyday Essential items across Amazon Japan • Lead the development of scalable, automated pricing solutions that can be deployed globally • Partner with Engineering, Science, and Economics teams to build innovative solutions addressing unique market challenges • Own the end-to-end product development lifecycle from conception to launch • Influence and align multiple stakeholders across business, technology, and operations • Present business performance and strategic initiatives to senior leadership • Mentor product managers and help build world-class product management practices About the team Japan Consumer Innovationの詳細はこちら: Learn more about Japan Consumer Innovation: Japan Consumer Innovationの社員インタビュはこちら: Employee Interview for Japan Consumer Innovation: BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience technical product management PREFERRED QUALIFICATIONS - Experience working directly with Engineers on product enhancements - Experience in project management methodologies, business analysis, or process improvement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 30, 2025
Full time
Principal PMT - Strategic Pricing, Japan Consumer Innovation We are seeking an exceptional Principal Product Manager - Technical to drive innovation in pricing strategy and systems for Everyday Essential items across Amazon Japan. This strategic leadership role will shape how millions of customers experience pricing on Amazon, particularly focusing on frequently purchased items including groceries, household essentials, beauty, and personal care products. The scope of the role will be focused on improving price coverage, competitiveness, and perception for all Everyday Essential categories on Amazon Japan. Key job responsibilities • Drive the technical vision and strategy for pricing systems covering Everyday Essential items across Amazon Japan • Lead the development of scalable, automated pricing solutions that can be deployed globally • Partner with Engineering, Science, and Economics teams to build innovative solutions addressing unique market challenges • Own the end-to-end product development lifecycle from conception to launch • Influence and align multiple stakeholders across business, technology, and operations • Present business performance and strategic initiatives to senior leadership • Mentor product managers and help build world-class product management practices About the team Japan Consumer Innovationの詳細はこちら: Learn more about Japan Consumer Innovation: Japan Consumer Innovationの社員インタビュはこちら: Employee Interview for Japan Consumer Innovation: BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience technical product management PREFERRED QUALIFICATIONS - Experience working directly with Engineers on product enhancements - Experience in project management methodologies, business analysis, or process improvement Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Are you passionate about creating smart, effective solutions that make a real difference? In a system as critical and complex as the NHS, poor inventory management doesn t just waste money it risks lives, reduces efficiency, and erodes trust. Improvements in digital tracking, data integration, and supply chain coordination are essential to mitigate these effects. At Ingenica Solutions we build smart inventory management software solutions to help the healthcare sector gain control over inventory, track usage at the point of care, and drive efficiency across the supply chain. If you want to build solutions that have real impact on the lives of others, we invite you to join our highly talented software team as a Microsoft Dynamics Nav Developer. This is an excellent opportunity to make a meaningful impact within a collaborative and forward-thinking environment. The Role at a Glance: Microsoft Dynamics NAV/BC Developer - C/AL / AL. 100% Remote UK £60,000 - £70,000 Training and Development Contributory pension scheme, Perkbox Membership Company: Leading provider of tailored software solutions for the healthcare industry in the areas of procurement, supply chain, inventory management and the back-office; benefiting both the NHS and healthcare suppliers Pedigree: First GS1 UK Approved Solution for inventory management in the NHS. ISO/IEC 27001:2022 Certified. ISO (Apply online only) Certified Awards: Extensive awards in the Heath Tech, Innovation & Supply Chain Categories Other Tech Innovations: 360 Healthcare Management, Inventory Management, Business Intelligence, Theatre Management & Quality Management Your Skills / Background: Developer. Technical Solutions. Microsoft Dynamics Navision (NAV) / Microsoft Dynamics 365 Business Central (BC), Tasklet WMS, Mobile NAV, Insight Works, Supply Chain, Stock and Warehouse SaaS, ERP, Software, Mobile Apps. Inventory Management. Introducing Ingenica: At Ingenica, we re not just transforming healthcare back-office operations - we re leading the charge. As a dynamic and fast-growing company at the forefront of healthcare IT, we ve earned our reputation by delivering award-winning solutions that drive real efficiency and cost savings across NHS trusts and global healthcare organisations. Powered by innovative technology, a highly skilled team, and visionary customers, we re reshaping supply chain and procurement practices in the NHS and beyond. If you re looking to be part of a company that s making a tangible difference in healthcare and is constantly pushing boundaries, Ingenica is the place to grow your career. Do you enjoy working with Microsoft technologies in a supportive, collaborative environment? We are seeking a skilled and detail-oriented Microsoft Dynamics Nav BC Developer to join the Ingenica Team, working closely with the Technical Development Manager and Development team. The Developer position reports directly to the Development Manager and the Technical Product Lead within the Ingenica Team. This role is accountable for the technical design, development, and deployment of Ingenica's solutions, which are primarily based on Microsoft Dynamics Navision (NAV) / Microsoft Dynamics 365 Business Central (BC) platform. Additionally, you will participate in upgrades of these solutions from Dynamics NAV to latest Business Central versions. What your day-to-day might look like: You'll play a key role in supporting and developing our C/AL application - tackling development-related support tickets and working closely with stakeholders to clarify specifications and ensure smooth handovers. Your deep understanding of our systems and architecture will help shape smart solutions for new healthcare-focused projects. You ll be hands-on throughout the full development lifecycle: writing clean code, producing solid technical documentation, estimating effort for planning and quoting, and ensuring quality through peer reviews. Whether it's in-house or third-party work, you ll uphold Microsoft and Ingenica coding standards. You'll also support implementations of Microsoft Dynamics NAV and Business Central, and manage the end-to-end preparation and release of software updates. Your Skills & Experience: NAV/BC Development & Upgrades: • Proven experience developing Microsoft Dynamics NAV (NAV 2016+), including upgrading custom solutions and migrating from C/AL to AL. • Strong technical expertise in C/SIDE, C/AL, and AL programming. • Proficient in creating custom functionality using AL extensions. Technical & Functional Skills: • Skilled in translating functional requirements into clear technical specifications and solutions. • Strong documentation skills for technical requirements and custom development specs. • Familiar with Microsoft SQL Server, XML, APIs, and other OOP languages (e.g., C#, Java). Tooling & Standards: • Experienced with DevOps, GitHub, and automated testing tools. • Knowledge of ISO9001 and ISO27001 standards and integrated management systems. Consultancy & Mentoring: • Consultancy experience in Microsoft Dynamics NAV/BC implementations. • Familiar with third-party NAV/BC tools such as Tasklet Mobile WMS, Continia, and Zetadocs. • Confident team collaborator. Professional Attributes: • Commercially aware with a strong understanding of business needs. • Holds a degree in Computer Science or equivalent professional experience. Ready to build tech that truly matters? At Ingenica, your code won t just sit in a backlog - it ll power real change in one of the world s most vital systems. You ll be part of a high-performing team delivering smart, scalable solutions that help the NHS save millions and improve patient care. If you're a skilled NAV BC Developer looking for meaningful work in a fully remote, flexible role - we want to hear from you. Apply now and take the first step toward making a measurable impact in healthcare. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jul 30, 2025
Full time
Are you passionate about creating smart, effective solutions that make a real difference? In a system as critical and complex as the NHS, poor inventory management doesn t just waste money it risks lives, reduces efficiency, and erodes trust. Improvements in digital tracking, data integration, and supply chain coordination are essential to mitigate these effects. At Ingenica Solutions we build smart inventory management software solutions to help the healthcare sector gain control over inventory, track usage at the point of care, and drive efficiency across the supply chain. If you want to build solutions that have real impact on the lives of others, we invite you to join our highly talented software team as a Microsoft Dynamics Nav Developer. This is an excellent opportunity to make a meaningful impact within a collaborative and forward-thinking environment. The Role at a Glance: Microsoft Dynamics NAV/BC Developer - C/AL / AL. 100% Remote UK £60,000 - £70,000 Training and Development Contributory pension scheme, Perkbox Membership Company: Leading provider of tailored software solutions for the healthcare industry in the areas of procurement, supply chain, inventory management and the back-office; benefiting both the NHS and healthcare suppliers Pedigree: First GS1 UK Approved Solution for inventory management in the NHS. ISO/IEC 27001:2022 Certified. ISO (Apply online only) Certified Awards: Extensive awards in the Heath Tech, Innovation & Supply Chain Categories Other Tech Innovations: 360 Healthcare Management, Inventory Management, Business Intelligence, Theatre Management & Quality Management Your Skills / Background: Developer. Technical Solutions. Microsoft Dynamics Navision (NAV) / Microsoft Dynamics 365 Business Central (BC), Tasklet WMS, Mobile NAV, Insight Works, Supply Chain, Stock and Warehouse SaaS, ERP, Software, Mobile Apps. Inventory Management. Introducing Ingenica: At Ingenica, we re not just transforming healthcare back-office operations - we re leading the charge. As a dynamic and fast-growing company at the forefront of healthcare IT, we ve earned our reputation by delivering award-winning solutions that drive real efficiency and cost savings across NHS trusts and global healthcare organisations. Powered by innovative technology, a highly skilled team, and visionary customers, we re reshaping supply chain and procurement practices in the NHS and beyond. If you re looking to be part of a company that s making a tangible difference in healthcare and is constantly pushing boundaries, Ingenica is the place to grow your career. Do you enjoy working with Microsoft technologies in a supportive, collaborative environment? We are seeking a skilled and detail-oriented Microsoft Dynamics Nav BC Developer to join the Ingenica Team, working closely with the Technical Development Manager and Development team. The Developer position reports directly to the Development Manager and the Technical Product Lead within the Ingenica Team. This role is accountable for the technical design, development, and deployment of Ingenica's solutions, which are primarily based on Microsoft Dynamics Navision (NAV) / Microsoft Dynamics 365 Business Central (BC) platform. Additionally, you will participate in upgrades of these solutions from Dynamics NAV to latest Business Central versions. What your day-to-day might look like: You'll play a key role in supporting and developing our C/AL application - tackling development-related support tickets and working closely with stakeholders to clarify specifications and ensure smooth handovers. Your deep understanding of our systems and architecture will help shape smart solutions for new healthcare-focused projects. You ll be hands-on throughout the full development lifecycle: writing clean code, producing solid technical documentation, estimating effort for planning and quoting, and ensuring quality through peer reviews. Whether it's in-house or third-party work, you ll uphold Microsoft and Ingenica coding standards. You'll also support implementations of Microsoft Dynamics NAV and Business Central, and manage the end-to-end preparation and release of software updates. Your Skills & Experience: NAV/BC Development & Upgrades: • Proven experience developing Microsoft Dynamics NAV (NAV 2016+), including upgrading custom solutions and migrating from C/AL to AL. • Strong technical expertise in C/SIDE, C/AL, and AL programming. • Proficient in creating custom functionality using AL extensions. Technical & Functional Skills: • Skilled in translating functional requirements into clear technical specifications and solutions. • Strong documentation skills for technical requirements and custom development specs. • Familiar with Microsoft SQL Server, XML, APIs, and other OOP languages (e.g., C#, Java). Tooling & Standards: • Experienced with DevOps, GitHub, and automated testing tools. • Knowledge of ISO9001 and ISO27001 standards and integrated management systems. Consultancy & Mentoring: • Consultancy experience in Microsoft Dynamics NAV/BC implementations. • Familiar with third-party NAV/BC tools such as Tasklet Mobile WMS, Continia, and Zetadocs. • Confident team collaborator. Professional Attributes: • Commercially aware with a strong understanding of business needs. • Holds a degree in Computer Science or equivalent professional experience. Ready to build tech that truly matters? At Ingenica, your code won t just sit in a backlog - it ll power real change in one of the world s most vital systems. You ll be part of a high-performing team delivering smart, scalable solutions that help the NHS save millions and improve patient care. If you're a skilled NAV BC Developer looking for meaningful work in a fully remote, flexible role - we want to hear from you. Apply now and take the first step toward making a measurable impact in healthcare. Interested? Apply here for a fast-track path to our Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Assistant Site Manager - New Build Housing (Mixed Tenure) Daniel Owen are proud to be recruiting for a leading name in the UK housebuilding and regeneration sector. They deliver high-quality, sustainable homes and communities at scale through strategic partnerships and innovative construction. As their business continues to grow, they are seeking a highly capable and experienced Assistant Site Manager to oversee operations on a high-volume new build housing development. Position: Assistant Site Manager Location: Nottingham Salary: .00 per day Contract Type : Long term freelance with temp-perm possible if wanted Start date: Immediately available The Role Reporting to the Site Manager, you will play a key role in ensuring construction works are delivered safely, efficiently, and to a consistently high standard. You will help manage day-to-day site operations, coordinate subcontractors, monitor quality, and support the site team in driving programme and compliance targets. Key Responsibilities Assist the Site Manager in overseeing all aspects of construction on site Supervise subcontractors and ensure work is carried out to specification and programme Maintain high standards of health, safety, and environmental compliance at all times Conduct site inspections and quality checks, ensuring NHBC and Building Control standards are met Contribute to site logistics, materials management, and coordination of trades Support with record keeping, site reporting, and daily briefings Help deliver homes in line with the companies standards for quality, safety, and customer satisfaction Skills & Experience Required Previous experience in a similar role, ideally on high-volume residential developments Working knowledge of housebuilding construction processes, quality standards, and regulatory compliance Valid SMSTS (or SSSTS), CSCS card, and First Aid at Work certification Strong communication, teamwork, and organisational skills A proactive, solution-focused attitude and commitment to excellence in delivery A desire to progress within a reputable, forward-thinking housebuilder How to Apply: If you are interested in working for this established company, please apply with your updated CV.
Jul 30, 2025
Seasonal
Assistant Site Manager - New Build Housing (Mixed Tenure) Daniel Owen are proud to be recruiting for a leading name in the UK housebuilding and regeneration sector. They deliver high-quality, sustainable homes and communities at scale through strategic partnerships and innovative construction. As their business continues to grow, they are seeking a highly capable and experienced Assistant Site Manager to oversee operations on a high-volume new build housing development. Position: Assistant Site Manager Location: Nottingham Salary: .00 per day Contract Type : Long term freelance with temp-perm possible if wanted Start date: Immediately available The Role Reporting to the Site Manager, you will play a key role in ensuring construction works are delivered safely, efficiently, and to a consistently high standard. You will help manage day-to-day site operations, coordinate subcontractors, monitor quality, and support the site team in driving programme and compliance targets. Key Responsibilities Assist the Site Manager in overseeing all aspects of construction on site Supervise subcontractors and ensure work is carried out to specification and programme Maintain high standards of health, safety, and environmental compliance at all times Conduct site inspections and quality checks, ensuring NHBC and Building Control standards are met Contribute to site logistics, materials management, and coordination of trades Support with record keeping, site reporting, and daily briefings Help deliver homes in line with the companies standards for quality, safety, and customer satisfaction Skills & Experience Required Previous experience in a similar role, ideally on high-volume residential developments Working knowledge of housebuilding construction processes, quality standards, and regulatory compliance Valid SMSTS (or SSSTS), CSCS card, and First Aid at Work certification Strong communication, teamwork, and organisational skills A proactive, solution-focused attitude and commitment to excellence in delivery A desire to progress within a reputable, forward-thinking housebuilder How to Apply: If you are interested in working for this established company, please apply with your updated CV.
Customer Experience Manager UK page is loaded Customer Experience Manager UK Apply locations Kingston Head Office time type Part time posted on Posted 4 Days Ago time left to apply End Date: August 8, 2025 (9 days left to apply) job requisition id R-60902 Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Experience Manager UK Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Impulse, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace". We passionately believe that by becoming the trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward. JOB PURPOSE The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focused on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans. An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritization to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results. The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy. This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy. RESPONSIBILITIES Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey. Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact. Management of the team of Customer Experience Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department. ALL ABOUT YOU Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals. Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead. Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent. Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner. Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way. Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team. Key Interactions Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team. Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers. NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded . click apply for full job details
Jul 30, 2025
Full time
Customer Experience Manager UK page is loaded Customer Experience Manager UK Apply locations Kingston Head Office time type Part time posted on Posted 4 Days Ago time left to apply End Date: August 8, 2025 (9 days left to apply) job requisition id R-60902 Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Experience Manager UK Location: Kingston Head Office Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Surf, Domestos, CIF, Dove, Lynx, Simple, Impulse, Knorr, Hellmann's and Colman's. Faced with the daunting issues of climate change and the need for human development, we want to move towards a connected world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace". We passionately believe that by becoming the trusted Supply partner to our Customers we will grow our business faster and unlock new and exciting opportunities to drive Unilever forward. JOB PURPOSE The key purpose of the role is to drive improvements in the overall experience our Customers have when they work with Unilever, aligned to our ambition of becoming the Supplier in our industry, as perceived by our Customers. The Customer Experience Manager is responsible for leading how we work with our Customers for a given account team group or country. The role is focused on developing relationships with the senior contacts within the Customer Commercial and Supply Chain teams, leveraging these to develop joint strategic action plans. An essential element of the role is providing leadership and development to your Customer Experience Team (across both Unilever and Genpact roles). The Customer Experience Manager is responsible for monitoring the total performance of how Unilever executes our plans with our Customers across Commercial and Supply Chain, leading for process excellence, shining a light on issues and driving improvements. They are data driven in their approach, excellent at prioritization to ensure effort is spent in the areas that can add most value. The role champions the use of the latest tools and technology to deliver results. The Customer Experience Manager provides leadership on how we should segment and interact with our Customers and sets the contact strategy. By being close to Customer needs and developing strong trusting relationships with senior Customer contacts, the role identifies the areas where Unilever needs to focus and drives change in those areas in order to move us closer to our goal of becoming in the industry. The role helps others in the organisation to understand the external context and what risks / opportunities these might pose for Unilever. In this context, the Customer Experience Manager has an important input into developing the Customer Operations Strategy. This role business partners the account team or country Customer Development Director(s), providing insight and input to Customer strategy. RESPONSIBILITIES Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Drive the agenda to enable Unilever to become the Supplier, as measured by the Advantage Group Survey, including mastering what is important for your Customer and how this translates into the specific questions asked within the survey. Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Ensure the voice of the Customer is heard within Unilever and Genpact. Management of the team of Customer Experience Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the Unilever and Genpact teams. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams. Work with the Customer Experience Director to develop and deliver the total Customer Operations strategic plan and maintain a cohesive department by taking responsibility outside of the account team for particular processes / projects across the department. ALL ABOUT YOU Supply Chain Mastery - A clear understanding of end-to-end Supply Chain operations, and data up and down the Supply Chain. Seeks to provide Supply Chain expertise to help create business value and achieve desired business goals. Commercial Business Understanding - understands the Customer and Unilever P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Vision Setting & Business Leadership - Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Externally Orientated & Proactive in Identifying Risks / Opportunities - reading the external context within the market and the pressures impacting our Customers, using this to clearly articulate to others what the growth opportunities and risks are for Unilever and driving others to plan ahead. Personal & Team Leadership - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information. Is able to nurture and build talent. Lifelong Learner - is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas. As a leader they also encourage others to have the attitude of a lifelong learner. Process Driven - sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way. Analytical Skills - Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. Technology Advocate - embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team. Key Interactions Senior Customer Contacts (ensuring your team is covering all key contacts within the Customer), Customer Development Leadership Team. Logistics Managers and Director, Partner Organisation (e.g., Genpact) Leadership Team, Planning Managers and Director, Customer Experience Director, other Customer Experience Managers. NOTES About Unilever Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace' Location In June 2020 we announced our plan to consolidate a number of Unilever's offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment ("100VE") until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded . click apply for full job details
Barclays Resilience are hiring a new Head of Resilience Board and Self-Assessment Reporting. This role is is critical to ensuring the Board and senior management are informed on the firm's resilience risk position and remediations plans. The role holder will own the development and delivery of key reporting such as the board approved resilience self-assessment, a regulatory requirement. The role is integral to the firm's response regulatory feedback. Skills vital to this role include: Board ready written communication skills Advanced visual presentation Execution of group-wide processes Regulatory and internal reporting Design of controls, KIs and metrics Knowledge of Resilience Purpose of the role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market. Accountabilities Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls. Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market. Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements. Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds. Communication of the firm's / business' resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders. Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services' ability to recover within impact tolerance for a severe but plausible scenario. Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process). Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape. Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank. Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank. Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 30, 2025
Full time
Barclays Resilience are hiring a new Head of Resilience Board and Self-Assessment Reporting. This role is is critical to ensuring the Board and senior management are informed on the firm's resilience risk position and remediations plans. The role holder will own the development and delivery of key reporting such as the board approved resilience self-assessment, a regulatory requirement. The role is integral to the firm's response regulatory feedback. Skills vital to this role include: Board ready written communication skills Advanced visual presentation Execution of group-wide processes Regulatory and internal reporting Design of controls, KIs and metrics Knowledge of Resilience Purpose of the role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market. Accountabilities Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls. Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market. Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements. Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds. Communication of the firm's / business' resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders. Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services' ability to recover within impact tolerance for a severe but plausible scenario. Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process). Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape. Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank. Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank. Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Are you an organised, experienced property professional with strong commercial instincts and the confidence to shape how a successful estate agency operates? We're hiring on behalf of a well-run, independent estate agency based in Pinner. This is a varied, strategic support role for someone with solid experience, strong organisational skills, and a desire to make a meaningful impact in a growing business. You'll work closely with the Managing Director, supporting operations, helping to streamline processes, and acting as a trusted sounding board on day-to-day business decisions. The Role This is not your typical admin position. While you'll be handling essential tasks like preparing supplier invoices and overseeing internal organisation, you'll also be expected to contribute to wider operational thinking. Key Responsibilities: • Collate and prepare invoices for payment, working closely with finance • Oversee supplier relationships - assessing performance and advising on any required changes • Support with internal organisation and day-to-day business processes • Identify and implement operational improvements - whether hands-on or by coordinating the team or external support • Act as a sounding board to the business owner - offering insight and judgment on suppliers, systems, and day-to-day priorities • Ensure the office runs efficiently, with systems that support a high-performing team What We're Looking For • Experience working in a small but well-run estate agency or property-related business • Highly organised, proactive, and practical - someone who gets things done without needing to be micro-managed • Good judgment and life experience - you'll be relied on for honest opinions and smart ideas • Confident managing suppliers and recommending change where needed • Comfortable working closely with leadership and trusted to handle confidential matters • A self-starter who's collaborative and grounded, with a solutions-first mindset The Package • Salary up to £50,000 (DOE) • Full-time, office-based role in North West London • High-trust, mature environment with plenty of autonomy • Opportunity to contribute meaningfully to how the business is run • Long-term potential to shape systems, operations, and team success This is a brilliant role for someone who enjoys bringing structure to a business, adding commercial value day-to-day, and becoming a central figure in a high-performing agency.
Jul 30, 2025
Full time
Are you an organised, experienced property professional with strong commercial instincts and the confidence to shape how a successful estate agency operates? We're hiring on behalf of a well-run, independent estate agency based in Pinner. This is a varied, strategic support role for someone with solid experience, strong organisational skills, and a desire to make a meaningful impact in a growing business. You'll work closely with the Managing Director, supporting operations, helping to streamline processes, and acting as a trusted sounding board on day-to-day business decisions. The Role This is not your typical admin position. While you'll be handling essential tasks like preparing supplier invoices and overseeing internal organisation, you'll also be expected to contribute to wider operational thinking. Key Responsibilities: • Collate and prepare invoices for payment, working closely with finance • Oversee supplier relationships - assessing performance and advising on any required changes • Support with internal organisation and day-to-day business processes • Identify and implement operational improvements - whether hands-on or by coordinating the team or external support • Act as a sounding board to the business owner - offering insight and judgment on suppliers, systems, and day-to-day priorities • Ensure the office runs efficiently, with systems that support a high-performing team What We're Looking For • Experience working in a small but well-run estate agency or property-related business • Highly organised, proactive, and practical - someone who gets things done without needing to be micro-managed • Good judgment and life experience - you'll be relied on for honest opinions and smart ideas • Confident managing suppliers and recommending change where needed • Comfortable working closely with leadership and trusted to handle confidential matters • A self-starter who's collaborative and grounded, with a solutions-first mindset The Package • Salary up to £50,000 (DOE) • Full-time, office-based role in North West London • High-trust, mature environment with plenty of autonomy • Opportunity to contribute meaningfully to how the business is run • Long-term potential to shape systems, operations, and team success This is a brilliant role for someone who enjoys bringing structure to a business, adding commercial value day-to-day, and becoming a central figure in a high-performing agency.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jul 30, 2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Site Manager - Social Housing Reading & Oxford (Multi-Site Role) Our client, a respected organisation in the housing and construction sector, is seeking an experienced Site Manager to lead operations across sites in Reading and Oxford. Are you an experienced Site Manager within commuting distance of Reading and Oxford? Do you thrive on leading teams and delivering high-quality projects? What's on Offer: Competitive Salary with company vehicle, fuel card, and a generous benefits package Work-Life Balance: 25 days annual leave plus bank holidays, with flexible overtime options Health & Wellbeing Support: 24/7 GP access, mental health services, fitness and wellness initiatives Career Development: Continuous training and professional growth opportunities Key Responsibilities: Manage and deliver contracts across multiple sites, ensuring profitability, quality, and regulatory compliance Take full responsibility for your designated contract area and provide a customer-focused service Collaborate with internal teams to ensure smooth project delivery and coordination Oversee project timelines, documentation, and handovers with complete certification Build strong relationships with subcontractors, suppliers, colleagues, and regulatory bodies Conduct regular site visits, monitor progress, and lead subcontractor meetings Manage materials, resources, and site efficiency Ensure all health, safety, welfare, and environmental standards are met and upheld Maintain all necessary safety paperwork, RAMS, and permits Support cost control processes, contribute to financial forecasting and attend relevant meetings Coordinate with local authorities, LABC, NHBC, and ensure compliance with building regulations Help deliver retrofit and renewable energy-focused projects in line with PAS2030 Drive innovative, customer-first solutions that exceed expectations What You'll Bring: SMSTS, CSCS, IOSH, First Aid, Asbestos Awareness, and Fire Marshall certifications A full UK driving licence Recognised apprenticeship and/or relevant trade qualifications Strong working knowledge of Health & Safety legislation and best practices Experience managing planned works or refurbishment projects, ideally in social housing
Jul 30, 2025
Full time
Site Manager - Social Housing Reading & Oxford (Multi-Site Role) Our client, a respected organisation in the housing and construction sector, is seeking an experienced Site Manager to lead operations across sites in Reading and Oxford. Are you an experienced Site Manager within commuting distance of Reading and Oxford? Do you thrive on leading teams and delivering high-quality projects? What's on Offer: Competitive Salary with company vehicle, fuel card, and a generous benefits package Work-Life Balance: 25 days annual leave plus bank holidays, with flexible overtime options Health & Wellbeing Support: 24/7 GP access, mental health services, fitness and wellness initiatives Career Development: Continuous training and professional growth opportunities Key Responsibilities: Manage and deliver contracts across multiple sites, ensuring profitability, quality, and regulatory compliance Take full responsibility for your designated contract area and provide a customer-focused service Collaborate with internal teams to ensure smooth project delivery and coordination Oversee project timelines, documentation, and handovers with complete certification Build strong relationships with subcontractors, suppliers, colleagues, and regulatory bodies Conduct regular site visits, monitor progress, and lead subcontractor meetings Manage materials, resources, and site efficiency Ensure all health, safety, welfare, and environmental standards are met and upheld Maintain all necessary safety paperwork, RAMS, and permits Support cost control processes, contribute to financial forecasting and attend relevant meetings Coordinate with local authorities, LABC, NHBC, and ensure compliance with building regulations Help deliver retrofit and renewable energy-focused projects in line with PAS2030 Drive innovative, customer-first solutions that exceed expectations What You'll Bring: SMSTS, CSCS, IOSH, First Aid, Asbestos Awareness, and Fire Marshall certifications A full UK driving licence Recognised apprenticeship and/or relevant trade qualifications Strong working knowledge of Health & Safety legislation and best practices Experience managing planned works or refurbishment projects, ideally in social housing
Senior Operations Manager- Waste An exciting opportunity has arisen for an experienced Senior Operations Manager- Waste to ensure the day - day service delivery and the operational management teams are supported whilst a a dedicated project team carry out a full-service review on Domestic Waste Collection arrangements and Fleet Maintenance to support future service planning. The main duties of the Senior Operations Manager- Waste are: Responsible for management and operation of the waste collection services and Fleet Management/Workshop functions across Bromsgrove and Redditch, ensuring consistency in how services are operated and managed. To keep under continual review all operational practices relating to Waste Collection and the Workshop, and develop alternative practices with the Operational Management Teams where required. Ensure that processes are in place and followed to ensure staffing levels, holiday cover and overtime are planned and managed proactively, and support sickness management arrangements to minimise impact on services. To carry out performance monitoring and management of services using data relevant to the service areas, to ensure any operational issues are identified and resolved as quickly as possible. The Senior Operations Manager- Waste will have key experience in: Experience of working with Senior Managers, Councillors and external professionals. At least 5 years experience working in a waste management, street scene or related environmental service. Experience of managing complex budgets, both capital and revenue. At least 5 years management experience at a senior level to include the management of a team of staff from a range of disciplines and other associated resources. This role requires the successful candidate in the offices 3 days per week. For more information and to apply for the role, please call Leah Kimber at Carrington West on (phone number removed) or email (url removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).
Jul 30, 2025
Contractor
Senior Operations Manager- Waste An exciting opportunity has arisen for an experienced Senior Operations Manager- Waste to ensure the day - day service delivery and the operational management teams are supported whilst a a dedicated project team carry out a full-service review on Domestic Waste Collection arrangements and Fleet Maintenance to support future service planning. The main duties of the Senior Operations Manager- Waste are: Responsible for management and operation of the waste collection services and Fleet Management/Workshop functions across Bromsgrove and Redditch, ensuring consistency in how services are operated and managed. To keep under continual review all operational practices relating to Waste Collection and the Workshop, and develop alternative practices with the Operational Management Teams where required. Ensure that processes are in place and followed to ensure staffing levels, holiday cover and overtime are planned and managed proactively, and support sickness management arrangements to minimise impact on services. To carry out performance monitoring and management of services using data relevant to the service areas, to ensure any operational issues are identified and resolved as quickly as possible. The Senior Operations Manager- Waste will have key experience in: Experience of working with Senior Managers, Councillors and external professionals. At least 5 years experience working in a waste management, street scene or related environmental service. Experience of managing complex budgets, both capital and revenue. At least 5 years management experience at a senior level to include the management of a team of staff from a range of disciplines and other associated resources. This role requires the successful candidate in the offices 3 days per week. For more information and to apply for the role, please call Leah Kimber at Carrington West on (phone number removed) or email (url removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed).
Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000 / year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting customers remotely; however, this role also has the requirement and expectation to travel across UK, IRE and on occasion overseas should the need arise. You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction. You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer's needs Key Responsibilities The successful person is an essential part of the future success of this team. We're not the type of business who provides a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer experience. • Prepare regular reports on team performance, customer satisfaction, and operational metrics. • Have a strong, confident presence which will help you to form strong relationships with both external and internal stakeholders • Ensure progress and satisfaction through NPS and CSAT scores, consulting with relevant colleagues if any projects and/or tickets are halted and have accountability on the progression and resolution of these to deadlines. • Understand any gaps in the market or improvements to products needed due to feedback from customers to drive evolution • Collaborate with the rest of the business team to share industry knowledge, customer feedback and new ideas. Skills, Knowledge and Expertise 3+ years of experience managing a customer support or helpdesk team, ideally in a SaaS or EdTech environment. Strong understanding of helpdesk platforms (e.g., Salesforce, Jira). Proven ability to lead and motivate teams in a fast-paced, customer-centric environment. Excellent problem-solving, communication, and conflict-resolution skills. Data-driven mindset with experience using metrics to drive performance and decision making. Previous experience with AI is desirable. Familiarity with ITIL or other service management frameworks is a plus. A proven track record of achieving targets would be advantageous A background in EdTech or Higher Education is desirable, but not essential Demonstrated proficiency with Microsoft Office Suite Exceptional oral and written communication skills An individual with a curious, proactive nature, who is the voice of the customer Strong technical background and fluency with the ability to learn new products quickly Benefits As part of the Kinetic team, you will benefit from: Working for an organisation where people and culture genuinely matter. Excellent training and support with the opportunity for further professional development. Performance-related bonus scheme. 25 days annual holiday allowance plus bank holidays off. 2 wellbeing days a year to rest and recharge. Christmas shut-down period for a well-deserved break. Company contribution to pension. A flexible benefits package, which is customisable by you. You can choose from private health care, life assurance, personal development, cinema tickets, wide range of discounts at retailers and so much more! Kinetic provides excellent working environments at its offices, including kitchens with free breakfast, tea, coffee, and refreshments. Our social committee organises activities and events throughout the year, and you'll have the opportunity to do charitable work within the local community. Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Jul 30, 2025
Full time
Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000 / year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting customers remotely; however, this role also has the requirement and expectation to travel across UK, IRE and on occasion overseas should the need arise. You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction. You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer's needs Key Responsibilities The successful person is an essential part of the future success of this team. We're not the type of business who provides a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer experience. • Prepare regular reports on team performance, customer satisfaction, and operational metrics. • Have a strong, confident presence which will help you to form strong relationships with both external and internal stakeholders • Ensure progress and satisfaction through NPS and CSAT scores, consulting with relevant colleagues if any projects and/or tickets are halted and have accountability on the progression and resolution of these to deadlines. • Understand any gaps in the market or improvements to products needed due to feedback from customers to drive evolution • Collaborate with the rest of the business team to share industry knowledge, customer feedback and new ideas. Skills, Knowledge and Expertise 3+ years of experience managing a customer support or helpdesk team, ideally in a SaaS or EdTech environment. Strong understanding of helpdesk platforms (e.g., Salesforce, Jira). Proven ability to lead and motivate teams in a fast-paced, customer-centric environment. Excellent problem-solving, communication, and conflict-resolution skills. Data-driven mindset with experience using metrics to drive performance and decision making. Previous experience with AI is desirable. Familiarity with ITIL or other service management frameworks is a plus. A proven track record of achieving targets would be advantageous A background in EdTech or Higher Education is desirable, but not essential Demonstrated proficiency with Microsoft Office Suite Exceptional oral and written communication skills An individual with a curious, proactive nature, who is the voice of the customer Strong technical background and fluency with the ability to learn new products quickly Benefits As part of the Kinetic team, you will benefit from: Working for an organisation where people and culture genuinely matter. Excellent training and support with the opportunity for further professional development. Performance-related bonus scheme. 25 days annual holiday allowance plus bank holidays off. 2 wellbeing days a year to rest and recharge. Christmas shut-down period for a well-deserved break. Company contribution to pension. A flexible benefits package, which is customisable by you. You can choose from private health care, life assurance, personal development, cinema tickets, wide range of discounts at retailers and so much more! Kinetic provides excellent working environments at its offices, including kitchens with free breakfast, tea, coffee, and refreshments. Our social committee organises activities and events throughout the year, and you'll have the opportunity to do charitable work within the local community. Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
