Job Description
Customer Care Coordinator
Location: Lancashire
Salary: 25,000 - 28,000 (depending on experience)
We are currently working with a client who is seeking a Customer Care Coordinator to join their growing team. This is an excellent opportunity for someone with a background in customer service or coordination who is looking to work in a dynamic and supportive environment. The role reports directly to the Customer Care Manager.
The Role:
The Customer Care Coordinator will be responsible for managing communication between homeowners, site managers, maintenance operatives, and subcontractors. The successful candidate will play a key role in ensuring customer issues are captured, logged accurately, and resolved efficiently.
Key Responsibilities:
Act as the main point of contact for homeowners requiring post-completion support
Respond to customer queries and reported defects in a timely, professional manner, in line with company policies and procedures
Liaise with internal departments such as Construction, Sales, Surveying, and Technical to ensure consistent and effective communication
Log and track customer issues using internal systems
Issue and monitor work orders to operatives and subcontractors through to completion
Maintain compliance with the company's Health, Safety & Environmental policies
Perform general administrative duties as needed
Candidate Requirements:
Previous experience in customer service or coordination, ideally in a fast-paced environment
Background in the housing or construction industry is desirable but not essential
Excellent verbal and written communication skills, with strong attention to detail
Ability to stay calm under pressure and resolve issues efficiently
Proficient in Microsoft Word, Excel, and Outlook
Experience with COINS software is advantageous, though training will be provided
Benefits:
Competitive salary depending on experience
HBF bonus scheme payable after 6-month probation
25 days holiday plus bank holidays
Flexible working arrangements
Contributory pension scheme
Life cover
Hybrid working available upon successful completion of probation
If you woul like to apply of find out more information please send an update CV to (url removed) or call me on (phone number removed)
