French Customer Success Manager

French Speaking Customer Success Manager (London or Paris)

Salary circa 50,000 + OTE

A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris.

This full-time hybrid role (minimum 2 days/week in the office) will work closely with global brand partners across the EMEA region, ensuring seamless campaign execution and delivering exceptional service and insights that drive long-term relationships.

Key Responsibilities:

• Manage the post-sale execution of digital sampling campaigns

• Liaise with brand and media partners to provide consultative support and creative best practices

• Coordinate timelines, creative assets, stock management, and campaign delivery

• Monitor live campaigns, troubleshoot challenges, and collaborate with internal teams

• Create post-campaign reports and contribute to strategic account growth

• Support internal documentation, product feedback, and mentoring junior team members

• Identify and share trends from campaign data with the wider team

What We're Looking For:

• Fluent French and English communication skills

• Strong interpersonal and relationship-building abilities

• Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment

• Confident problem-solver with a consultative mindset

• Experience in customer success, account management, or campaign coordination preferred

Perks Include:

• Competitive salary with annual reviews and bonus plan

• Generous annual leave, plus an extra day for your own special occasion

• 4-week paid sabbatical after 5 and 10 years of service

• Flexible hybrid working policy with global "Work From Anywhere" weeks

• Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider

• Strong focus on professional development

If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move.

We Are Aspire Ltd are a Disability Confident Commited employer