Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let's do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn't just another management role - it's a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you're at your best, our team and our guests feel it too. If you're a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we'd love to have you on board. Come be a part of something different-where the only thing we put in a box is our food! The Role at a Glance: General Manager London (100% Onsite) £43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000) Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants-soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you'll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there's an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That's why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you're part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You'll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you'll ever find us putting in a box is our food! Where you'll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check-without ever compromising on quality. Compliance is key, so you'll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you'll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + At least 1 year of previous General Management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach-willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What's on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 45-hour contract + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Competitive bonus plus salary top ups based on the complexity of the location + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel S ounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jul 28, 2025
Full time
Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let's do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn't just another management role - it's a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you're at your best, our team and our guests feel it too. If you're a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we'd love to have you on board. Come be a part of something different-where the only thing we put in a box is our food! The Role at a Glance: General Manager London (100% Onsite) £43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000) Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants-soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you'll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there's an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That's why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you're part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You'll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you'll ever find us putting in a box is our food! Where you'll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check-without ever compromising on quality. Compliance is key, so you'll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you'll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + At least 1 year of previous General Management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach-willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What's on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 45-hour contract + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Competitive bonus plus salary top ups based on the complexity of the location + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel S ounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let s do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn t just another management role - it s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you re at your best, our team and our guests feel it too. If you re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we d love to have you on board. Come be a part of something different where the only thing we put in a box is our food! The Role at a Glance: General Manager London (100% Onsite) £43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000) Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you ll ever find us putting in a box is our food! Where you ll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check without ever compromising on quality. Compliance is key, so you ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + At least 1 year of previous General Management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What s on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 45-hour contract + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Competitive bonus plus salary top ups based on the complexity of the location + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel S ounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jul 28, 2025
Full time
Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let s do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn t just another management role - it s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you re at your best, our team and our guests feel it too. If you re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we d love to have you on board. Come be a part of something different where the only thing we put in a box is our food! The Role at a Glance: General Manager London (100% Onsite) £43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000) Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week) Our Purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you ll ever find us putting in a box is our food! Where you ll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check without ever compromising on quality. Compliance is key, so you ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + At least 1 year of previous General Management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What s on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 45-hour contract + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Competitive bonus plus salary top ups based on the complexity of the location + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel S ounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Description About the role We are looking for a Shift Manager to work in our Restaurants & Quick Service Restaurants across the resort. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You should have previous experience in leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email . About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Jul 22, 2025
Full time
Description About the role We are looking for a Shift Manager to work in our Restaurants & Quick Service Restaurants across the resort. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You should have previous experience in leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email . About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let s do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn t just another management role - it s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you re at your best, our team and our guests feel it too. If you re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we d love to have you on board. Come be a part of something different where the only thing we put in a box is our food! The Role at a Glance: General Manager London From £42,000 Plus Bonus Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Our purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you ll ever find us putting in a box is our food! Where you ll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check without ever compromising on quality. Compliance is key, so you ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + Previous experience within a hospitality background + Previous experience within a leadership role would be a bonus + Ideally, you will have experience in quick-service restaurants (QSR) or high-energy, casual dining environments + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What s on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 16-hour contract (disclaimer if you work less) + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Employee of the month voucher for £25 + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 08, 2025
Full time
Fast. Fresh, Fearless Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? (ideally Quick Service or Casual Dinning) Ready to join something special. Ready to Lead, Grow, and Thrive? Let s do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn t just another management role - it s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you re at your best, our team and our guests feel it too. If you re a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we d love to have you on board. Come be a part of something different where the only thing we put in a box is our food! The Role at a Glance: General Manager London From £42,000 Plus Bonus Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structures Career Ladder for Development, Referral Bonus, Discounts, Gifts and More Our purpose: To create moments of Joy in everything we do Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes Company: London & UK Based Vietnamese Restaurants Your Background / Skills: Hospitality, Quick-Service Restaurants (QSR), Casual Dining Sectors: Hospitality, Food and Drink, Restaurants and Customer Service Our Story: Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London with fresh, flavourful food across three thriving restaurants soon to be five in 2025. Join us as we continue to grow! Our Commitment to you: When visiting Vietnam, you ll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you ll ever find us putting in a box is our food! Where you ll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check without ever compromising on quality. Compliance is key, so you ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. About you: + Previous experience within a hospitality background + Previous experience within a leadership role would be a bonus + Ideally, you will have experience in quick-service restaurants (QSR) or high-energy, casual dining environments + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energize a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus What s on Offer: + Free food on every shift + Paid breaks + Fair pay for all of our team members + Minimum 16-hour contract (disclaimer if you work less) + Team events & 1 party a year (Summer) + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Paid training and a structured career ladder for development + Friend Referral £250 + Wagestream + Employee of the month voucher for £25 + 50% discount when you come with family or friends + Gifts on special occasions + Well-being comms channel Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
General Manager - London, Liverpool Street Welcome to Smash + Grab - the first ever Smashed concept from Honest Burgers. What we offer You: Starting range from £45,000/year Bonus scheme Contracted 45 hours/week Ongoing learning and development to further your career Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift to spend at any Honest Burgers restaurant Your birthday off work, fully paid Cycle to work scheme Up to £1000 "Refer a Friend" scheme (T&C apply) Enhanced company sick pay, after your first year with Honest Enhanced maternity or paternity pay, after your first year with Honest Who we are: What would happen if you took the best bits from Honest Burgers (quality ingredients, great people and provenance) and added all the best bits from quick service restaurants (speed, convenience and great value)? Smash + Grab is the rebellious sibling to Honest Burgers. Smash + Grab is all about Smashed burgers. Carefully homemade beef patties, smashed and seared with homemade toppings and sauces. Chips that are always fresh and never frozen, smothered with toppings that will leave you wanting more. Our team are front and centre when it comes to cooking with pride and delivering with fun. We use tech to make it quick and easy for our customers to order their Smashed fix. This is a place where our food speaks for itself, our service is quick and served by a team who are incredibly proud of what they do. We have big ambitions for Honest as a brand and Smash + Grab is one of the key drivers for our future success. Our first ever Smash + Grab opening is a fast-moving, high-energy restaurant serving outstanding burgers in the heart of London, Liverpool Street. We are looking for a seasoned (no pun intended) General Manager, who leads by example and never compromises on quality. This is about driving the right behaviours which will lead to results- because we do the right thing and not the easy thing. You'll motivate your team to deliver quality to each and every customer, while owning your P&L, driving sales, championing health and food safety and controlling costs. You'll also need to stay on top of the day-to-day, too. It's about maintaining a consistent and quality experience to customers. Delivering the highest standards, achieving ambitious targets through teamwork and guiding your team so they can deliver your vision each time. At Smash + Grab we ask three things of you that are really important to us - Be Proud - Sharing your pride and dedication with others, leading by example and never compromising on quality. You'll inspire your team to do the right thing every time because they will see you working with them shoulder to shoulder in the peaks of service. Be Positive - Seeking opportunity to improve whilst motivating and bringing the team together to deliver quality for each and every customer and championing health and food safety. Be You - Because who else are you going to be? The only thing we ask is to be aware of the impact you have on others. If you're flexible about where you work, there's no limit to how far you could go and we provide the support and with training and development plans to set you up for success in your future career steps. We are looking for someone with: General Manager experience of +2 years Branded QSR experience Excellent customer service experience Proven track record of developing teams Proven track record of achieving results Excellent communication skills We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.
Feb 05, 2025
Full time
General Manager - London, Liverpool Street Welcome to Smash + Grab - the first ever Smashed concept from Honest Burgers. What we offer You: Starting range from £45,000/year Bonus scheme Contracted 45 hours/week Ongoing learning and development to further your career Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift to spend at any Honest Burgers restaurant Your birthday off work, fully paid Cycle to work scheme Up to £1000 "Refer a Friend" scheme (T&C apply) Enhanced company sick pay, after your first year with Honest Enhanced maternity or paternity pay, after your first year with Honest Who we are: What would happen if you took the best bits from Honest Burgers (quality ingredients, great people and provenance) and added all the best bits from quick service restaurants (speed, convenience and great value)? Smash + Grab is the rebellious sibling to Honest Burgers. Smash + Grab is all about Smashed burgers. Carefully homemade beef patties, smashed and seared with homemade toppings and sauces. Chips that are always fresh and never frozen, smothered with toppings that will leave you wanting more. Our team are front and centre when it comes to cooking with pride and delivering with fun. We use tech to make it quick and easy for our customers to order their Smashed fix. This is a place where our food speaks for itself, our service is quick and served by a team who are incredibly proud of what they do. We have big ambitions for Honest as a brand and Smash + Grab is one of the key drivers for our future success. Our first ever Smash + Grab opening is a fast-moving, high-energy restaurant serving outstanding burgers in the heart of London, Liverpool Street. We are looking for a seasoned (no pun intended) General Manager, who leads by example and never compromises on quality. This is about driving the right behaviours which will lead to results- because we do the right thing and not the easy thing. You'll motivate your team to deliver quality to each and every customer, while owning your P&L, driving sales, championing health and food safety and controlling costs. You'll also need to stay on top of the day-to-day, too. It's about maintaining a consistent and quality experience to customers. Delivering the highest standards, achieving ambitious targets through teamwork and guiding your team so they can deliver your vision each time. At Smash + Grab we ask three things of you that are really important to us - Be Proud - Sharing your pride and dedication with others, leading by example and never compromising on quality. You'll inspire your team to do the right thing every time because they will see you working with them shoulder to shoulder in the peaks of service. Be Positive - Seeking opportunity to improve whilst motivating and bringing the team together to deliver quality for each and every customer and championing health and food safety. Be You - Because who else are you going to be? The only thing we ask is to be aware of the impact you have on others. If you're flexible about where you work, there's no limit to how far you could go and we provide the support and with training and development plans to set you up for success in your future career steps. We are looking for someone with: General Manager experience of +2 years Branded QSR experience Excellent customer service experience Proven track record of developing teams Proven track record of achieving results Excellent communication skills We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone.
Our customer is going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time. The Shift Manager position assists in managing all aspects of the restaurant's day to day operations to ensure standards around people, product, cleanliness and an "Exceptional Customer Experience," are fulfilled. The Shift Manager will support in the delivery of the commercial objectives as outlined by the Assistant Manager and Restaurant Manager and ensure the team are prepared for every shift they oversee. In addition, the Shift Manager is required to ensure that the store maintains a high level of hygiene and food hygiene standards. Key Responsibilities: Understands and can lead the team to achieve key performance indicators set for the restaurant daily. Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards. Responsible for the opening and closing of our restaurants. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV)Education of employees regarding the restaurants health and safety policies. Ensures high standards of the customer experience are always maintained. Resolves customer complaints and turns potentially negative situations into positive ones. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience. Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels. Requirements: Must have a flexible and disciplined approach to work. Some experience of working in a Quick Service Restaurant (QSR). Able to work as part of a team and on their own. NVQ Level 3/BTEC/Higher Secondary School equivalent required. Fluent in the English Language (Minimum B1 level). Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable. If you are already an Assistant Manager, Shift Manager, Restaurant Floor Manager, Supervisor or Team Leader who wants the opportunity to brew your own career with one of the fastest growing restaurant chains in the UK, we would love to hear from you. Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
Dec 11, 2022
Full time
Our customer is going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time. The Shift Manager position assists in managing all aspects of the restaurant's day to day operations to ensure standards around people, product, cleanliness and an "Exceptional Customer Experience," are fulfilled. The Shift Manager will support in the delivery of the commercial objectives as outlined by the Assistant Manager and Restaurant Manager and ensure the team are prepared for every shift they oversee. In addition, the Shift Manager is required to ensure that the store maintains a high level of hygiene and food hygiene standards. Key Responsibilities: Understands and can lead the team to achieve key performance indicators set for the restaurant daily. Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards. Responsible for the opening and closing of our restaurants. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV)Education of employees regarding the restaurants health and safety policies. Ensures high standards of the customer experience are always maintained. Resolves customer complaints and turns potentially negative situations into positive ones. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience. Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels. Requirements: Must have a flexible and disciplined approach to work. Some experience of working in a Quick Service Restaurant (QSR). Able to work as part of a team and on their own. NVQ Level 3/BTEC/Higher Secondary School equivalent required. Fluent in the English Language (Minimum B1 level). Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable. If you are already an Assistant Manager, Shift Manager, Restaurant Floor Manager, Supervisor or Team Leader who wants the opportunity to brew your own career with one of the fastest growing restaurant chains in the UK, we would love to hear from you. Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
Our customer is going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time. The Shift Manager position assists in managing all aspects of the restaurant's day to day operations to ensure standards around people, product, cleanliness and an "Exceptional Customer Experience," are fulfilled. The Shift Manager will support in the delivery of the commercial objectives as outlined by the Assistant Manager and Restaurant Manager and ensure the team are prepared for every shift they oversee. In addition, the Shift Manager is required to ensure that the store maintains a high level of hygiene and food hygiene standards. Key Responsibilities: Understands and can lead the team to achieve key performance indicators set for the restaurant daily. Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards. Responsible for the opening and closing of our restaurants. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV)Education of employees regarding the restaurants health and safety policies. Ensures high standards of the customer experience are always maintained. Resolves customer complaints and turns potentially negative situations into positive ones. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience. Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels. Requirements: Must have a flexible and disciplined approach to work. Some experience of working in a Quick Service Restaurant (QSR). Able to work as part of a team and on their own. NVQ Level 3/BTEC/Higher Secondary School equivalent required. Fluent in the English Language (Minimum B1 level). Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable. If you are already an Assistant Manager, Shift Manager, Restaurant Floor Manager, Supervisor or Team Leader who wants the opportunity to brew your own career with one of the fastest growing restaurant chains in the UK, we would love to hear from you. Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
Dec 11, 2022
Full time
Our customer is going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time. The Shift Manager position assists in managing all aspects of the restaurant's day to day operations to ensure standards around people, product, cleanliness and an "Exceptional Customer Experience," are fulfilled. The Shift Manager will support in the delivery of the commercial objectives as outlined by the Assistant Manager and Restaurant Manager and ensure the team are prepared for every shift they oversee. In addition, the Shift Manager is required to ensure that the store maintains a high level of hygiene and food hygiene standards. Key Responsibilities: Understands and can lead the team to achieve key performance indicators set for the restaurant daily. Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards. Responsible for the opening and closing of our restaurants. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation. Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV)Education of employees regarding the restaurants health and safety policies. Ensures high standards of the customer experience are always maintained. Resolves customer complaints and turns potentially negative situations into positive ones. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience. Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels. Requirements: Must have a flexible and disciplined approach to work. Some experience of working in a Quick Service Restaurant (QSR). Able to work as part of a team and on their own. NVQ Level 3/BTEC/Higher Secondary School equivalent required. Fluent in the English Language (Minimum B1 level). Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable. If you are already an Assistant Manager, Shift Manager, Restaurant Floor Manager, Supervisor or Team Leader who wants the opportunity to brew your own career with one of the fastest growing restaurant chains in the UK, we would love to hear from you. Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
